Kenn Hoekstra

9611 Richmond Avenue, Houston, TX 77063 608.628.1766 kennhoekstra@hotmail.com

PROFESSIONAL SUMMARY
Solutions-Driven Management Professional with 8 Years of supervisory experience, 5 years of project management experience and 12 years of customer service experience seeks a challenging, upwardly mobile leadership position with a progressive, well respected organization in Houston or Sugar Land, Texas.

PROFESSIONAL SKILLS
Personnel and Project Management Product Scheduling and Budgeting Public Relations and Marketing Performance Evaluation and Coaching Employee Scheduling and Payroll Superior Problem Solving Abilities Superior Oral and Written Communications Excellent Customer Service Skills Recruiting, Interviewing and Hiring Staff Development, Team Building and Mentoring Documentation, Business Reporting and Analysis Strong Computer and Internet Skills

PROFESSIONAL EXPERIENCE
EXECUTIVE PRODUCER - Pi Studios, LLC Houston, TX 11/2005 02/2011 Managed and led diverse development teams ranging from 5 to 75 full time associates across multiple departments Produced 8 high quality multiple platform video game software titles and delivered them on time and on budget Developed complex schedules and budgets dependent on multiple departments and contingent on external contracts Communicated with external partners daily and provided weekly project updates, forecasts and course corrections Instrumental in recruiting, interviewing and hiring development team that expanded from 13 to 100 plus associates FREELANCE CONSULTANT Self Employed Madison, WI 07/2004 11/2005 Provided creative direction and business consulting services to a variety of game development and publishing clients Provided freelance documentation, technical and creative writing services to multiple game development clients PROJECT ADMINISTRATOR Raven Software, Middleton, WI 02/1997 07/2004 Led public relations, marketing, customer service and technical support efforts on multiple high profile software titles Provided leadership and direction as a go to informational resource for all company employees and their families Acted as operations liaison between Raven Software, its parent company, external contractors and media firms Managed network and information technology resources for 100 employees, 150 workstations and 5 servers Additional duties included technical and creative writing, product ordering and legal software license compliance RESTAURANT MANAGER - DAKA International - Whitewater, WI 02/1996 02/1997 Operations manager for University restaurant with annual sales revenue exceeding $1 million dollars Managed and developed 3 assistant managers, 7 full time union employees and 12 part time student employees Handled marketing, product ordering, budgeting, payroll, recruiting, hiring, performance and disciplinary issues Exceeded productivity and profitability projections for annual budget forecast for fiscal 1996 RETAIL ASSOCIATE - Toys R Us - Janesville, WI 07/1995 02/1996 Received Four Excellent Customer Service Award Pins and One Employee of the Month Award Earned security clearance to work in sensitive areas of store, including electronics and video game departments HEAD RESIDENT ASSISTANT Office of Residence Life - Whitewater, WI 08/1992 05/1995 Managed staff of 7 Resident Assistants while providing customer service for 250 University student residents Provided staff development training and education, scheduling, documentation, mentoring and building security

EDUCATION
BACHELOR OF SCIENCE in English - University of Wisconsin Whitewater, Whitewater, WI 08/1991 05/1995 Graduated with 3.70 overall Grade Point Average (4.0 in Major) to earn Magna Cum Laude academic honors

COMPUTER SKILLS
Microsoft Windows Operating Systems including Windows 95/98/ME/2000/XP and Windows 7 Microsoft Office suite of products including Word, Excel, PowerPoint, Outlook and Access Personal computer construction, hardware installation and maintenance Extensive knowledge of social media, Internet tools, browsers and WYSIWYG website design software