Managerial Issues
Contact Hrs/Week: 4 Contact Hrs/Sem: 64
Topic Analysis
Contents UNIT-1 1 .Fundamental Concepts of Information Systems 2.ElectronicBusinessSystems 3. Functional Business Systems UNIT-2 4. Decision Support Systems 5. Enterprise and Global Management of IT: 6. Project Management UNIT-3 7. Scheduling the project 8. Quality Management 9. Security and Ethical Challenges 10.INNOVATIONS & CASE STUDY 11.TESTS AND ASSIGNMENTS TOTAL 05 07 06 07 06 06 05 No. of Hours
05
09 04 04 64
1.
System
2. 3. 4.
Study the major types of Information System. Gives an overview of competitive strategies. Provides a basic idea regarding values added by cross-functional enterprise systems to Significant Business. Illustrates some aspects of customer relationship System.
5.
6. Identify the changes, roles and reporting alternatives of management Information 7. Understand several ethical issues and security issues. 8. Gives a brief idea of enterprise and global and global management of Information System. 9. To learn about what is project? How to plan, schedule and control a project as a unique Task. 10. Awareness of Quality Management and ISO Certifications.
Operating Support System, Management Support System, Other classification of Information System, Managerial Challenges of Information Technology, Success and Failure with Information Technology. 3 hrs
5. Enterprise and Global Management of IT: Managing IT: Business and IT,
Managing IT, Business / IT planning, Managing the IS function, Failures of IT management. 4hrs Managing global IT: The International Dimension, Global IT Management, Cultural, Political and Geo - Economic challenges, Global Business/ IT strategies, Global Business / IT applications, Global IT Platforms. 2hrs
6. Project Management
Introduction of Project Management, Project Management Life cycle Selecting Project to meet organizational Goals The Project Portfolio Process An approach to
8. Quality Management
Introduction, Efficiency and effectiveness, Principles of quality management Objectives, goals, Ten principles of Quality Management, Quality Certification ISO Certifications. 5hr s
1.1.5
1.2 Types of Information System 1.2.1 1.2.2 1.2.3 1.3 Operating Support System Management Support System classification of Information System
3.6.2. Online accounting Systems 3.7 Explain Financial Management Systems with an Example.
Information Quality
4.1.4. Decision Structure 4.2. Decision Support Trends 4.3 Decision Support Systems(DSS) 4.3.1. Explain DSS and its Components. 4.4. Management Information Systems (MIS) 4.4.1. Define MIS 4.4.2. Management Reporting Alternatives. 4.5. Artificial Intelligence (AI) 4.5.1. Define AI 4.5.2. Explain the domains of AI. 4.6. Expert Systems 4.6.1. Define Expert Systems. 4.6.2. Explain the components of Expert system 4.6.3. Applications of Expert system 4.6.4. Benifits of Expert Systems 4.6.5. Limitations of Expert Systems.
5.1.4. IT Architecture. 5.1.5 Failures in IT Management. 5.2 Managing Global IT 5.2.1. The International Dimension. 5.2.2. Global IT Management 5.2.3. Cultural, Political and Geo-economics Challenges 5.2.4. Global Business or IT Strategies. 5.2.5. Global Business or IT applications. 5.2.6. Global IT platforms.
6. Project Management
6.1 Introduction to Project Management 6.1.1. Objectives of project management 6.2.2. The life cycles of the projects 6.2.3. Selecting Project to meet organizational Goals 6.2.4. The Project Portfolio Process 6.2.5. An approach to project formulation 6.2.6 Case Studies 7. Scheduling the Project 7.1 PERT and CPM 7.2 Project Uncertainty and Risk Management 7.3 Simulation 7.4 The Gantt chart 7.5 Extensions to PERT /CPM.
8. Quality Management
8.1. Introduction 8.1.1. Efficiency v/s Effectiveness 8.2. Principles of Quality Management. (QM) 8.2.1 Objectives of QM 8.2.2 Goals of QM 8.2.3. Ten Principles of QM 8.3. Quality Certification 8.3.1 ISO 9000 series Certification 8.3.2 ISO 9000: 2000 Certification 8.3.3 ISO 14000 series Certification 8.3.4. Quality System (QS) 9000 Certification
9.2.1. Introduction 9.2.2. Tools of Security Management. 9.2.3. Internet Worked security defenses. 9.2.3.1. Encryption 9.2.3.2. Firewalls 9.2.3.3. Denial of service defenses. 9.2.3.4. E-mail monitoring. 9.2.3.5. Virus Defenses 9.3. Other Security Measures 9.3.1. Security Codes 9.3.2. Backup Files 9.3.3. Security Monitors. 9.3.4. Biometric Security 9.3.5. Computer Failure Controls 9.3.6 Failure tolerant systems TEXT BOOKS: 1. Management Information Systems By, James A OBrien and George M Marakas (Chapters-1, 7, 8, 10, 13, 14) 2. Project Management by M.R. Gopalan, First Indian Edition, WILEY INDIA Pvt Ltd. (Chapters-1 & 5) 3. Total Quality Management by L.Suganthi & Anand A.Samual (chapters-1, 2, 12) REFERENCE BOOKS : 1.Introduction to Information Systems by Rainer, WILEY INDIA Pvt Ltd. 2. Project Management by, R.Panneerselvam and P.Senthilkumar. 3. Management Information System, Managing the digital firm by Kenneth C. Pearson education, 9th edition. 4. Management Information System by W.S. Jawadekar, Tata McGraw Hill. 5. Managing quality, Edited by Barrie G.Dale, WILEY BlackWell INDIA Pvt Ltd 6. Effective project Management by Robert K,Wysocki, WILEY INDIA Pvt Ltd
Contents UNIT-1
1 .Fundamental Concepts of Information Systems 2.ElectronicBusinessSystems 3. Functional Business Systems
No. of Hours
06 06 05
Marks Allotted
15
15 12 17 12 18 12 12 22 10
UNIT-2
4. Decision Support Systems 5. Enterprise and Global Management of IT: 6. Project Management 07 06 07
UNIT-3
7. Scheduling of Project 8. Quality Management 9. Security and Ethical Challenges 10.INNOVATIONS &CASE STUDY 11.TESTS AND ASSIGNMENTS 05 05 09 04 04
TOTAL
64
145
TIME :3 HRS
MAX.MARKS :100
Note: 1) Section I is compulsory. 2) Answer any two main questions from each of the remaining Sections.
SECTION: I
1.
a 5X1
(i) --------- provides information in the form of reports and display to managers and Business Professionals. ii) iii) ----------- processing where data is processed immediately after transaction occurs. ------------ System represents complex data using interactive three dimensional graphical forms.
(iv)
A ----------- product is one in which the primary value is in the Physical entity.
(v)
SECTION: II
a 07 b 04 c. 04
Define Information System. Explain the roles of information System in Business. What are the Managerial challenges of IT. Case study- Sales order processing.
a 08 08 b 05 c 02
a 07 b 05 c
Explain with a neat diagram the functional business system. With the neat diagram explain accounting information system for transaction processing and financial reporting.
SECTION: III
a.
Explain four basic types of analytical modeling activities of Decision support system (DSS). 06
b 05 c
Explain the domains of artificial intelligence. Give any 4 Comparisons for the global business / IT strategies with respect to international, Global and transnational levels 04 06
Describe STDM?
a b 04 c 05
What is Project Formulation? List the of Project Formulation . Explain global management process. Explain Information Technology Architecture.
06
SECTION: IV
a 08 b 04 c 03
Define Quality. List ten principles of Quality Management. Explain briefly the ISO 14000 standards. List the includes of QS 9000 document .
a 07
b Computer
10 security
06 b 04 c 05
8 Write a note on Security codes and Security Monitors. Case study- Design of Students Information Management.