Fact Sheet

CRM Testing Solutions

Take Advantage of Cognizants CRM Testing Solutions

How can a testing solution be fully integrated into all phases of the software development lifecycle? How can the knowledge from the current and the previous testing initiatives be leveraged for increased productivity? How important is it for the testing team to have domain expertise?
a unique Buddy Model for localization testing. The model provides for testing in any recognized international language. Customers with Global CRM rollouts can benefit from costeffective localization testing. Functional Testing: Validate that the application performs a specified business function System Integration Testing: Perform test application against common transactions User Acceptance Testing: Engage end-users to ensure system requirements are met Performance Testing: Leverages the extensive technical knowledge to facilitate quick resolution of performance issues

T esting Strategy
Activities Best practice mapping Test and QA workplan Time and resource requirements Deliverables Best practice mapping Test and QA workplan Time and resource requirements Infrastructure requirements definition Testing Lifecycle Testing Cognizant provides a full suite of solutions covering all phases of testing solutions. Test Strategy: Define program management plan, conduct business and system review, and define scope and objectives Test Plan: Plan for test design, construction, execution, analysis, and defect management Test Build: Write all test scripts

Cognizants CRM Testing Solutions provide the industrys leading answer to address your testing challenges.

Cognizant has extensive expertise in testing applications spanning many technologies. The CRM team leverages this experience and its deep knowledge of CRM packages to provide verification as well as validation solutions.

Cognizant Approach Phase I: Plan

Helps determine what is to be tested. Delineates the objectives and scope for testing.

Cognizants Testing Offering

The CRM testing solutions cover all critical testing domains including unit testing, functionality testing, regression testing, load/performance testing, integration testing and usability testing. The CRM team brings in-depth technical knowledge to testing, together with experience in key testing tools, and institutionalized quality processes.

Phase II: Execute

The actual testing processes includes test case generation, execution, and defect tracking. Tools usage for automation is a key focus area.

Phase III: Deploy

Monitors releases based on defect fixing and tracking. Usage of internal systems for metrics gathering.

Testing Localization Testing

The CRM group has pioneered

Cognizant Technology Solutions

Cognizant Technology Solutions 500 Glenpointe Centre West Teaneck, NJ 07666 PH: 201-801-0233 FX: 201-801-0243 Toll Free: 1-888-937-3277 www.cognizant.com

Why choose Cognizant as your

Value Proposition
Cumulative cost reduction and quick ROI End-to-end CRM process expertise Technology depth and breadth Global reach with a strong Indian presence - pioneering 4th generation onsite-offshore methodology Strong processes, methods and tools assessed at SEICMMi Level 5 Robust infrastructure Adherence to high security standards BS7799 certification Customer focus Experienced and certified professionals

Leveraging Knowledge Management

Leveraging learning from its previous engagements, the CRM team developed a methodology for testing CRM applications. A strong knowledge repository accumulated over the years helps smooth and streamlined testing processes.

The Bottom Line

Whether you judge us by our exceptional e-business solutions, our superior project management skills, or our overall level of superior IT expertise, our expertise spans various platforms, making Cognizant Technology Solutions uniquely equipped to help you make your mark in the new digital economy. For further information on how Cognizants CRM expertise and service offerings can help you in realizing your business objectives or to talk to our customers, please mail us at : crm@cognizant.com

Siebel Testing Partner

Highest rated offshore CRM vendor Highest rated offshore vendor in Gartner Magic Quadrant analysis. (January, 2004)

e-Testing Center
Dedicated e-Test Center continuously maintains and enhances the environment with state-of-the-art hardware and best-of-breed test tools Talented, enthusiastic team of test professionals with indepth knowledge of testing tools and processes Repository of test scripts

Cognizant delivers proven cost reduction Follow the sun model allows for 24-hour-a-day development and rapid iterations of system prototypes Mock-screen development at offshore Siebel factory ensures delivery of needed functionality Significant project management experience ensures effective scope and project cost management

Client Example
Recently, Cognizant provided a global testing solution for one of the worlds leading digital design and content companies. The initiative included localization, unit, functional, integration, and performance testing. Localization/Analytics Testing Localization testing involved testing the UI (& reports) for UI elements newly added / modified, customized fields, templates, error messages, etc. Performance and Load Testing The expected application performance was simulated in various locations worldwide by analyzing the expected volume of application transactions, number of concurrent users, and expected network performance.

Cognizant delivers.
Innovators in IT consulting.