ON
SUBMITTED BY:
JAI KUMAR JOSHI
IBMR , AHEMADABAD
DECLARATION
Place- Signature
Date-
ACKNOWLEDGEMENT
The last few days have been full of learning and sense of contribution
towards the organization. I would like to thank IBMR for giving me an
opportunity of learning and contributing through this project. I would like to
thanks all the people who knowingly and unknowingly supported me in the
Endeavour.
During the actual project work, Miss Sangita Bhatia, Asst. Manager HRD
Pyrotech has been a source of inspiration through his constant guidance;
personal interest, encouragement and help. I convey my sincere thanks to her
I am also grateful to her for responding confidence in my abilities and giving
me the freedom to work on my project.
2. Organisation Profile(TRAINING)
6. Suggestions
8. SWOT - analysis
CRMS is not a new concept but an old age practice. Which is on the rise
because of the benefits it offers. Especially in the present marketing
scenario.
• Organization can get to know what the real needs of the customers are.
• Organization can get to know what the real needs of the customers are.
• Organization can be able to know about the customer demand and can
plan accordingly
• E.g.
• Why the customers could not be achieved?
• In which area maximum emphasis should be given?
• The right way to approach different consumer classes. The beginning one
and after that gradually telling the customer about the product and
convinced them.
• The sincerity of doing work, in the right time by which creating a good
impression to staff persons as well as high-level executives.
4. COLLABORATION
8. ORGANIZATIONAL CHART.
FORMATION OF THE COMPANY
The quantum of success can be measured from the fact that the company has
registered average growth rate of 55% since its inception. The reason behind
the success is strong emphasis on customer satisfaction in all respects.
PEPL has a full fledged marketing establishment at Delhi and Udaipur and
agents in different cities like Bangalore, Kolkatta, Mumbai, Bhopal, Baroda
and Ahmedabad .
Total construction area of this unit is 50,000 Sq. ft. and is equipped with
CNC Press Break, NC sharing machine and CNC Press Punch, Environment
friendly painting both (2 nos.) and two Powder Coating Plant with Ovens.
PRODUCT RANGE
• DRAWINGS:AUTOCAD,EPANEL
• PANEL DESIGN,CAD/CAM
• 2-D,3-D DRAWING
• PROJECT ENGINEERING
• CNC PROGRAMMING
MILESTONES IN THE HISTORY
1992:- High performance 19’ rack developed for defense suppliers to army for
Missile launch. National excellence award in R&D ELCINA award.
1993:- Major power project executed for PSEB Bhatinda, Panipat, with Swiss
Mosalo Tiles. LSC supplied for NTPC Korba.
1996:- Tie up with Siemens AF for Pal series of products Dr.Theading for unit 1&2
Attains the ISO 9001status & tempsens accredited with honored with Rajiv
Gandhi national quality award.
1999:- Executed orders for submarine program of navy new concept for Indian
Marked of control room design.
2000:- Major projects executed for mega power house –NTPC Simbadari, UPSEP,
BESES etc. New design developed in consoles & fecosy panels.
2001:- Tie up with AMS, Germany for oxygen & Zirconia analysis. New offices at
Hyderabad, Trichy, Kota, Hardwar. Indigenous technology for active mosaic
Tiles developed for Delhi metro rail corporation.
2003:- Unit 2 attains ISO 9001:2000 industrial furniture range introduced with
Major approval from NTPC, BHEL &TISCO.
BRANCH OFFICES:-
• LUCKNOW
• MUMBAI
• BARODA
• ROURKELA
• KOLKATA
• KORBA
• DUBAI
• HYDERABAD
• CHENNAI
• RAIPUR
• JAMSHEDPUR
• DURGAPUR
• BANGLORE
SISTER CONCERNS
TEMPSENS, UDAIPUR
2003-04 34.75
2004-05 41.31
2005-06 55.82
2006-07 83.76
DEPARTMENTS MANPOWER
COMMERCIAL 22
ACCOUNTS 6
EDP 4
ENGINEERING AND DESIGN 59
IMPORT 2
MAINTAINENCE 8
MARKETING 13
P AND A 12
PRODUCTION PLANNING AND 64
CONTROL
PRODUCTION 320
QUALITY ASSURENCE 15
QUALITY POLICY
MAJOR CUSTOMERS
4 AMBUJA CEMENT
9 THERMAX, PUNE
10 TISCO JAMSHEDPUR
11 TATA LTD.
12 HOWE
13 NTPC
14 MECON
15 MINISTRY OF DEFENCE
ORGANIZATIONAL CHART
BOARD
MR.AMIT TALESARA
1. PROBLEM DEFINITION
PROBLEM DEFINITION
How companies makes relationship with customers and what they do for
achieve more and more customers.
1. PRIMARY OBJECTIVES
2. SECONDARY OBJECTIVES
The unit highlighted above have various plants and spread of their
operations scattered all over the country.therefore, the findings of the study
are fairly representative.morever the executives and operatives selected in
the sample also transferable from one plant to another, with a majority of
them having experience of working at various plants of their respective
companies. The spread of plant of the unit as well as their regional offices,
branch offices which are mentioned below
Pyrotech-Udaipur, Ahemdabad, Bangalore, Bhopal, Baroda, Delhi, Kolkata,
Mumbai
1. RESEARCH DESIGN
2. SAMPLING PLAN
3. SAMPLE SIZE
4. DATA COLLECTION INSTRUMENT
DEVELOPMENT
5. RESEARCH LIMITATION
RESEARCH DESIGN
The research approach for this study was conclusive research. Conclusive
research is designed to help exclusive to choose among various possible
alternative to make a value business decision. further this research was
descriptive type which is an off shoot of conclusive research the problem for
this research was non operation in nature the data both primary and secondary
data the source was one hand real respondent for primary data for the proper
analysis of simple satisfied techniques such as percentage were us it help
making more accurate generalize from the data available.
SAMPLING PLAN
The universe of the research was all the employees of Pyrotech electronics,
Udaipur.the sample of respondents of this study consist of 50 employees
from Pyrotech.
The sample consists of a wide cross section of respondents varied
background to make them representative.
This type of research followed by here was exploratory research.
DATA COLLECTION
(b)SECONDARY SOURCE
(1) INTERNET
(2) CORPORATE BROUCHER.
DEVELOPMENT OF QUESTIONNAIRE
RESEARCH LIMITATION
• The timing to interact with employees was not perfect one, as most of
the employees busy with their office works.
RESPONDENT BY AGE
The data in the above table we will find out that 48% of respondents
belongs to less than 1 year’s experience.
1. HELPFUL 28 56
2. NOT HELPFUL 22 44
The data in the above table we will find that according to 56%
respondent’s customer relationship management is helpful in improving
organizational performance.
RESPONDENTS BY DESIGNATION
The data in the above table we will find that most of the respondents
belong to project engineer designation.
2.BHARATHEAVYELECTRON
ICS LTD.
BANGLORE, BHOPAL, HARDWAR
(2) ADVERTISEMENT: -
(3) INSPECTION: -
After completing the order they invite customers for inspection of product.
Customer can check the product.
(4) OFFER AND DISCOUNTS:-
For making low profit customers more profitable they provides various
discounts and offers. They give special treatment to their long time
customers. They send diwali gifts and various offers to them.
SUGGESTION
They should survey what products their competitors offer today and
will offer tomorrow.
They should calculated share of their wallet for goods and services.
They should study what product their customer need today and will
need tomorrow.
They should know what tools their employees need to foster customer
relationships.
They should analyze what their competitors are doing to win their
high value customer.
BIBLIOGRAPHY
QUESTIONNAIRE
NAME:-
AGE :-
SEX :-
RELIGION:-
CASTE:-
EDUCATION:-
DESIGNATION:-
ADDRESS:-
TELEPHONE NO.:-
SWOT ANALYSIS
STRENGTH
WEAKNESS