E - Trshome - Outfiles - ZXWN AGW (V3.06) WiMAX Wireless Access Gateway Troubleshooting Manual - sjzl20061534-ZXWN AGW (V3.06) Troubleshooting Manual

ZXWN AGW
WiMAX wireless access gateway
Troubleshooting Manual
Version 3.06
ZTE CORPORATION ZTE Plaza, Keji Road South, Hi-Tech Industrial Park, Nanshan District, Shenzhen, P. R. China 518057 Tel: (86) 755 26771900 800-9830-9830 Fax: (86) 755 26772236 URL: http://support.zte.com.cn E-mail: doc@zte.com.cn
LEGAL INFORMATION Copyright 2006 ZTE CORPORATION. The contents of this document are protected by copyright laws and international treaties. Any reproduction or distribution of this document or any portion of this document, in any form by any means, without the prior written consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected by contractual confidentiality obligations. All company, brand and product names are trade or service marks, or registered trade or service marks, of ZTE CORPORATION or of their respective owners. This document is provided as is, and all express, implied, or statutory warranties, representations or conditions are disclaimed, including without limitation any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement. ZTE CORPORATION and its licensors shall not be liable for damages resulting from the use of or reliance on the information contained herein. ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications covering the subject matter of this document. Except as expressly provided in any written license between ZTE CORPORATION and its licensee, the user of this document shall not acquire any license to the subject matter herein. The contents of this document and all policies of ZTE CORPORATION, including without limitation policies related to support or training are subject to change without notice.
Revision History Date 11/08/2006 Revision No. R1.0 Serial No. sjzl20061534 Reason for Revision First Edition
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Document Name Product Version ZXWN AGW (V3.06) WiMAX wireless access gateway Troubleshooting Manual V3.06 Document Revision Number R1.0
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Contents
About This Manual ............................................................ i
Purpose ................................................................................ i Intended Audience ................................................................. i Prerequisite Skill and Knowledge .............................................. i What Is in This Manual ........................................................... i Related Documentation.......................................................... ii Conventions ......................................................................... ii How to Get in Touch............................................................. iii
Chapter 1.......................................................................... 1 Handling Major Accidents................................................ 1

Overview ............................................................................. 1 Handling Major Accidents ....................................................... 1
Chapter 2.......................................................................... 5 Handling Common Faults................................................. 5

Overview ............................................................................. 5
Signaling and Support Faults ............................................5

Interruption of Inter-Module Communication............................. 6 Interruption of Communication between the NM server and MP.... 6
Service Faults.................................................................7
MS cannot Ping through the External CSN ................................ 8 User Activation Fails on Non-Transparent Mode ......................... 8 CSN Cannot Ping through MS.................................................. 8 DHCP Response Timed Out..................................................... 9 User Activation Fails because NAI Does Not Support It ............... 9 User Activation fails because IP Address Pool of AGW is Null...... 10 User Activation Fails because of Failure to Obtain DHCP Server.. 10 User Activation Fails because of AGWUP Board Does Not Respond ........................................................................................ 11 Uplink Data Cannot Be Send to CSN ...................................... 11 Downlink Data Cannot Be Send to MS .................................... 11
NAT & NAPT Module Fault ..................................................... 12 RADIUS Authentication Failure .............................................. 12
Alarm Faults................................................................. 13
Smoke Alarm...................................................................... 14 Infrared Alarm .................................................................... 14 Temperature Alarm ............................................................. 14
Appendix A .....................................................................17 Index ..............................................................................21 Glossary..........................................................................23 Figures............................................................................25 Tables .............................................................................27
About This Manual

Purpose
This manual provides procedures and guidelines that support the maintenance of the ZXWN AGW WiMAX Wireless Access Gateway.
Intended Audience
This document is intended for engineers and technicians who perform maintenance activities on the ZXWN AGW WiMAX Wireless Access Gateway.
Prerequisite Skill and Knowledge

To use this document effectively, users should have a general understanding of wireless telecommunications technology. Familiarity with the following is helpful: AGW system and its various components Local operating procedures
What Is in This Manual

This manual contains the following chapters:
TABLE 1 CHAPTER SUMM ARY
Chapter Chapter 1 Handling Major Accidents Chapter 2 Handling Common faults
Summary Explains the causes of Major accidents and methods to avoid it Explains the causes of Common faults and methods to avoid it.
Confidential and Proprietary Information of ZTE CORPORATION
ZXWN AGW (V3.06) WiMAX Wireless Access Gateway Troubleshooting Manual
Related Documentation
The following documentation is related to this manual: ZXWN AGW (V3.06) Technical Manual WiMAX Wireless Wireless Access Access Access Access Access Access Access Gateway Gateway Gateway Gateway Gateway Gateway Gateway
ZXWN AGW (V3.06) WiMAX Routine Maintenance Manual
ZXWN AGW (V3.06) WiMAX Wireless Emergency Maintenance Manual ZXWN AGW (V3.06) Configuration Manual ZXWN AGW (V3.06) Installation Manual ZXWN AGW (V3.06) Hardware Manual ZXWN AGW (V3.06) Operation Manual WiMAX WiMAX WiMAX WiMAX Wireless Wireless Wireless Wireless
Conventions
Typographical Conventions ZTE documents employ the following typographical conventions.
TABLE 2 TYPOGRAPHICAL CONVENTIONS
Typeface Italics Quotes Bold
Meaning References to other Manuals and documents. Links on screens. Menus, menu options, function names, input fields, radio button names, check boxes, dropdown lists, dialog box names, window names. Keys on the keyboard and buttons on screens and company name. Text that you type, program code, files and directory names, and function names. Optional parameters. Mandatory parameters. Select one of the parameters that are delimited by it.
CAPS Constant width [] {} |
Mouse Operation Conventions

ii
TABLE 3 MOUSE OPERATION CONVENTIONS
Typeface
Meaning
Error! Style not defined.
Typeface Click Double-click Right-click
Meaning Refers to clicking the primary mouse button (usually the left mouse button) once. Refers to quickly clicking the primary mouse button (usually the left mouse button) twice. Refers to clicking the secondary mouse button (usually the right mouse button) once.
How to Get in Touch

The following sections provide information on how to obtain support for the documentation and the software. Customer Support If you have problems, questions, comments, or suggestions regarding your product, contact us by e-mail at support@zte.com.cn. You can also call our customer support center at (86) 755 26771900 and (86) 800-9830-9830. ZTE welcomes your comments and suggestions on the quality and usefulness of this document. For further questions, comments, or suggestions on the documentation, you can contact us by e-mail at doc@zte.com.cn; or you can fax your comments and suggestions to (86) 755 26772236. You can also browse our website at http://support.zte.com.cn, which contains various interesting subjects like documentation, knowledge base, forum and service request.
Documentation Support
iii
iv
Chapter
Handling Major Accidents

Overview
Introduction This chapter describes the classifications of major accidents involved in AGW. It also shows the procedural flow to handle the accidents in an effective manner. This chapter includes the following topics.
TABLE 4 TOPICS IN CHAPTER 1
Contents
Topic Handling Major Accidents 1
Page No.
Handling Major Accidents

Overview This section explains briefly about the major accidents in AGW. Major accidents refer to alarms, faults or failures that cannot be located or settled through alarm or notification messages, which affects normal service of AGW system. Major accidents which affect the normal service of AGW system are classified into five parts. Basic services cannot be provided due to causes, such as equipment breakdown, system down, system disorder, environment or human factor. The faults cannot be removed after preliminary handling and emergency handling is needed immediately. Interruption of service that affects the major sites or customers, which draws the attention of main officials of customer. Total interruption of foreground-background communication. Influence on equipment. basic services provisioning by the other
Classification
Harmful to safety of the customer caused by the product. Principles Main principles of handling major accidents are: Once user identified or report the critical fault (level-1 fault), it is required to clear the faults and restore the system as soon as possible, so that the damage or loss caused by the fault should be minimal. Customers interest should be taken care and try to protect it. In the meantime, user can get technical support from ZTE local office or product division. Sometimes faults may arise through the system. Faults such as total or partial power failure, network failure and database failure and other causes. User must thoroughly check the system, so that power and communication are confirmed without any faults. Then user may shift to Alarm management system to locate the possible node in which problem exists. Procedures Once major accident happens, call the authority department immediately and report him to take timely measure to rectify the problem. Afterwards, submit a failure report to the authority department and supervisors. Besides these, organize relevant technicians, units and equipment suppliers to figure out causes of the accident, so that notes for effective measures can be taken from the subsequent operation to avoid its happening again. After handling major accident, fill in the detailed major accident record carefully and archive it. Procedural flow of handling major accidents is shown in Figure 1.
UChapter UTU1UT Error! Style not defined.
FIGURE 1 PROCEDURES OF HANDLING MAJOR ACCIDENTS
Accident Starts
User reports to ZTE Customer Support Center
User reports to ZTE engineer
Report to ZTE Customer Support Center ZTE Engineer Fill in Level 1 Fault Form, notify local ZTE office or sub-center of ZTE Customer Support Center
Assign engineer of local office to go to accident site Manager of ZTE Local Office Assign engineer of Customer Care Center (of product division) to provide remote technical support On-duty Manager of Major Accidents Assign a dedicated engineer to guide user and follow up the accident handling Manager of ZTE Local Office Co-handling the accident Local Office/Engineer of Customer Care Center (of product division) Yes Solved in 30 minutes? No Notify Emergency Team and Team Leader ZTE Customer Support Center
Fill in Emergency Handling Form and summarize Fault handling departments Visit the customer ZTE Local Office
Handle and settle the accident Emergency Team End
Chapter
Handling Common Faults

Overview
Introduction This chapter describes the classifications of common faults involved in ZXWN AGW. It also describes the methods to handle the common faults in an effective manner. Common faults are categorized into four types such as signaling and support faults, service faults, billing faults and alarm faults. This chapter includes the following topics.
TABLE 5 TOPICS IN CHAPTER 2
Contents
Topic Signaling and Support Faults Service Faults Alarm Faults 5 7
Page No.
13
Signaling and Support Faults

Overview Classifications This section explains the types of faults on signaling and support category and the methods to handle it. Table 6 shows the various types of ZXWN AGW signaling and support faults.
TABLE 6 TYPES OF SIGNALING AND SUPPORT FAULTS
Faults Interruption of Inter-Module Communication Interruption of Communication between the NM server and MP 6 6
Page No.
Interruption of Inter-Module Communication

Symptom Source Related Boards Cause of Fault Communication between the modules is interrupted. Faults are found through background O&M system. OMP board and UIM board The inter-module communication is controlled by the UIM_2 board. Therefore, the following causes may contribute to the blocking of inter-module communication: Both the active and standby UIM_2 boards are unplugged or damaged at the same time. GCS sub card on UIM_2 board is damaged. OMP backplane RMPB, the UIM_2 backplane RUIM1 or the connection line is damaged. OMP board is unplugged or damaged. Troubleshooting First make sure the states of the OMP board and the UIM_2 board is normal. If the board or sub card on the board is having any fault, then replace it. Check the backplane for connecting OMP and UIM_2 boards and the internal network cables. Precautions If any board is damaged, inform to local ZTE office.
Interruption of Communication between the NM server and MP

Symptom Source Problem Related Modules Cause of Fault Communication between the NM server and MP is interrupted. Faults are found through background O&M system. MP and NM Server In WiMAX system, data generated from the foreground are transferred from MP to NM server. They are further transferred to each operation and maintenance console. Once communication between the NM server and MP is interrupted, indicates that background loses contact with foreground. Maintenance personnel cannot able to monitor the running status of the foreground. These faults are caused by the following factors: Network cable is broken or cause of fault switch. Fault on network adapter of NM server.
6 Confidential and Proprietary Information of ZTE CORPORATION
Fault on OMP backplane RMPB. OMP has been shut down or it is restarting. Troubleshooting Following actions can be taken to avoid interruption between NM server and MP. Check whether the MP is running normal. Check whether the network cable and switch is normal. Check the status of network adapter of NM server. Check the network configurations of NM server and MP are correct. Precautions If the NM server and MP are not located in the same LAN, please check the corresponding IP address configuration and gateway configuration are correct.
Service Faults
Overview Classifications This section explains the types of faults on service category and the methods to handle it. Table 7 shows the various types of ZXWN AGW service faults.
TABLE 7 TYPES OF SERVICE FAULTS
Faults MS cannot Ping through the External CSN User Activation Fails on Non-Transparent Mode CSN Cannot Ping through MS DHCP Response Timed Out User Activation Fails because NAI Does Not Support It User Activation fails because IP Address Pool of AGW is Null User Activation Fails because of Failure to Obtain DHCP Server User Activation Fails because of AGWUP Board Does Not Respond Uplink Data Cannot Be Send to CSN Downlink Data Cannot Be Send to MS NAT & NAPT Module Fault RADIUS Authentication Failure 8 8 8 9 9
Page No.
10 10 11 11 11 12 12
MS cannot Ping through the External CSN

Symptom Source Problem Related Board Cause of Fault Troubleshooting When user pings through the external CSN from an MS, data packets cannot be returned by AGW. Faults are found through background O&M system. GGLP Data sent by AGW are lost in IP layer. Check whether any transit route occurs on AGW user plane in route configuration. If no route has been found, then add on to the configuration table of AGW. Check normal status of the system.
Precautions
User Activation Fails on NonTransparent Mode

Symptom Source Problem Related Board Causes of Fault AGW fails to activate the user on the non-transparent mode. Faults are found through background O&M system. None If authentication during user activation is configured in AGW system, then: Client information should be configured in the RADIUS server. Related route information should be added to AGW Address of the RADIUS background configurations. Troubleshooting Precautions Check the configurations Username and password. of server should server be added to
RADIUS
and
related
Check normal status of the system.
CSN Cannot Ping through MS

Symptom Source Problem Related Board
8
CSN cannot ping through MS. Faults are found through background O&M system. None
Cause of Fault
CSN cannot able to send the data packets correctly to the corresponding GGLP, unless a route to next hop address of GGLP is configured on CSN. Configure a route on CSN from MS to AGW. Check normal status of the system and activation of MS.
Troubleshooting Precautions
DHCP Response Timed Out

Symptom Source Problem Related Board Causes of Fault DHCP does not have any response. Faults are found through background O&M system. None DHCP Response time out fault may be caused due to following reasons. There is no route between GGLP and DHCP server. The scope and address of DHCP server are not in the same network segment. DHCP client IP has not been configured in IP Protocol Management. Troubleshooting Following measures can be taken to avoid DHCP response time out fault. Check whether the static route is added through OMC client. Make sure to add corresponding routes to DHCP server. Modify the mask and scope of DHCP server to remain same as DHCP server.
User Activation Fails because NAI Does Not Support It

Symptom Source Problem Related Board Cause of Fault Troubleshooting Precautions User activation fails because NAI does not support it. Faults are found through background O&M system. None NAI does not support user activation. Configure the corresponding NAI via the background; or query through the signaling trace to check the correct NAI. Check normal status of the system.
User Activation fails because IP Address Pool of AGW is Null

Symptom Source Problem Related Board Cause of Fault Troubleshooting User activation fails in AGW system. Faults are found through background O&M system. None Address IP pool of AGW system is null. Check the background configurations and make sure the IP address pool of corresponding NAI is too small. If it is quite large, please use a probe to query the R_GIPOOL table entry on OMP to make sure the corresponding NAI has an idle address (status=0). Check normal status of the system.
Precautions
User Activation Fails because of Failure to Obtain DHCP Server

Symptom Source Problem Related Board Cause of Fault Troubleshooting User activation fails due to failure in obtaining DHCP server. Faults are found through background O&M system. None Fail to get DHCP server Following measures can be taken to avoid user activation failure Check whether the DHCP server address is configured correctly on corresponding NAI configuration. Check if there is any route between the GGLP and DHCP server. If there is no route found, add a static route to DHCP server in protocol stack. Check the scope and address of DHCP server are located in the same network segment (Mask of scope should also be same as DHCP server). Precautions Check normal status of the system.
10
User Activation Fails because of AGWUP Board Does Not Respond

Symptom Source Problem Related Board Cause of Fault User activation fails and AGWUP board does not respond. Faults are found through background O&M system. None AGWUP board does not respond (Get PID fail). Fault may be caused because the board is restarting or communication between AGWUP and OMP is blocked. If User plane load share is changed, reboot the AGWUP boards. Check normal status of the system.
Uplink Data Cannot Be Send to CSN

Symptom Source Problem Related Board Causes of Fault Uplink data cannot be sent to CSN. Faults are found through background O&M system. None Following reasons are the causes of the fault. NAI does not support it. Communication does not exist between AGW and CSN. Source address of uplink data packet is inconsistent with the user activation context. Troubleshooting Following measures can be taken to avoid the fault. Make sure the source address of the uplink data is consistent with the user activation. Precautions Check normal status of the system.
Downlink Data Cannot Be Send to MS

Symptom Source Problem Related Board Causes of Fault Downlink data cannot be sent to MS. Faults are found through background O&M system. None Following reasons are the causes of the fault.
11
User activation does not exist. NAI does not support it. Troubleshooting Following measures can be taken to avoid the fault. Check whether the NAI configured in the background is correct. These configuration items are related with the establishment of classifier on AGWUP board. Re-activate the user.
NAT & NAPT Module Fault

Symptom Source Problem Related Board Cause of Fault Matched public address is not found. Faults are found through background O&M system. None Following reasons are the causes of fault. Public address pool is used or not configured IP packet is initiated externally first and mapping from the corresponding private address to the public address is not created. Troubleshooting Following measures are taken to avoid the fault. Configure or add a public address in the background configurations. Module fault always occur, if the IP packet is initiated externally first, because the system does not support communications initiated externally. Precautions System supports only NAT/NAPT address conversion IP packets of UDP, TCP and ICMP types.
RADIUS Authentication Failure

Symptom Source Problem Related Board Cause of Fault RADIUS authentication fails during user activation. Faults are found through background O&M system. None Following reasons are causes of fault. RADIUS server cannot ping through the RADIUS client. RADIUS service on RADIUS server is not yet enabled. RADIUS client is not registered on RADIUS server. Troubleshooting
12 Confidential and Proprietary Information of ZTE CORPORATION
Following measures are taken to avoid the fault. Check if there is any route existing from RADIUS server to RADIUS client. Check the address of RADIUS client is configured on the background. Preferably the RADIUS address should be located in same network segment as the signaling address of the AGW. If address of RADIUS client is different from signaling address of the AGW, add the address of RADIUS client. Check the communication between the RADIUS server and the GGLP to see that they are in same network segment. Find the s e r v e r . c f g file on RADIUS server and change IP address into the address of RADIUS server. Run RADIUS server configurations and add a client in the client configurations, fill in the IP address and share key of the RADIUS client, open [Control Panel --> Services] to stop the z x R A D I U S service, and then restart the service. Precautions Following precautionary methods should be taken. Refer to file radius*.log to view the information, where * indicates the number. As there may be multiple log files, just find the latest one. User account suspended: User group where the user is located is set as "Attack protection", but the property should be set as "Normal". Password mismatch: Check the share key and password is correct.
Alarm Faults
Overview Classifications This section explains the types of faults on alarm and the methods to handle it. Table 8 shows the various types of ZXWN AGW alarm faults.
13
TABLE 8 TYPES OF AL ARM FAULTS
Faults Smoke Alarm Infrared Alarm Temperature Alarm
Page No. 14 14 14
Smoke Alarm
Symptom Source Problem Related Board Cause of Fault Smoke Alarm is alerted in equipment room. Faults are found through background O&M system. Smoke sensor and environment monitoring board Smoke alarm occurs when the smoke sensor detects various types of smoke in the environment such as hidden fire, visible fire or smoke. Following measures are taken to avoid the fault. Check the fire situation in the environment. Smoking is prohibited in the equipment room. Precautions Equipment room should be equipped with fire fighting devices.
Troubleshooting
Infrared Alarm
Symptom Source Problem Related Board Cause of Fault Troubleshooting Precautions Infrared alarm is alerted in equipment room. Faults are found through background O&M system. Infrared sensor and environment monitoring board Unauthorized entering into equipment room Security check is carried out immediately to ensure the access control of the equipment room is secure. None
Temperature Alarm
Symptom Source Temperature alarm is alerted in equipment room. Faults are found through background O&M system.
14
Problem Related Board Cause of Fault
Temperature sensor and environment monitoring board Temperature alarm is alerted during the ambient temperature exceeds the set range, whether it is too cold or too hot. Temperature exceeds the range, during the malfunctioning of air conditioners or fire in the equipment room. Check the status of air conditioners environment of equipment room. None regularly and the
15
16
Appendix
Abbreviations
Abbreviations AGW ASE ASIG AuC BAIC BCTC BCTL BDT BFBI BPSN BS BS BSG BSNM BTS CAI CB CBC CBCH CBK CC CCF CCITT CF Full Name Access Service Network Gateway Application Service Element Analog Signaling Authentication Centre Barring of All Incoming Calls supplementary service Backplane of Control Center Back Control Back Digital Trunk Back Fiber Bus Interface Backplane of Packet Switch Network Basic Service (group) Bearer Service Basic Service Group Back S Network Base Transceiver Station Charge Advice Information Cell Broadcast Cell Broadcast Centre Cell Broadcast Channel Clear Back signal Country Code Conditional Call Forwarding The International Telegraph and Telephone Consultative Committee all Call Forwarding services
17
Abbreviations CFB CFNRc CFNRy CFU CGC CHUB CI CLKG CLKI CLI CLIP CLIR CM CMD CMP COLI COLP COLR DTB GCS GGLP GGUP GLI GLIQV GXS IMAB IPB IPI IWFB MONB MPB
Full Name Call Forwarding on mobile subscriber Busy supplementary service Call Forwarding on mobile subscriber Not Reachable supplementary service Call Forwarding on No Reply supplementary service Call Forwarding Unconditional supplementary service Circuit Group Congestion signal Control HUB Cell Identity CLOCK Generator CLOCK Interface Calling Line Identity Calling Line Identification Presentation supplementary service Calling Line Identification Restriction supplementary service Connection Management Command Control Main Processor Connected Line Identity Connected Line identification Presentation supplementary service Connected Line identification Restriction supplementary service Digital Trunk Board Gigabit Ethernet Connect Sub card AGW Line Processor AGW user control Processor GE Line Interface Vitesse Quad GE GLI GE Base1000-X Sub card IMA Board IP Process Board IP bearer Interface IWF Board MONIOTR BOARD Main Process Board
18
UAppendix UTUA Abbreviations
Abbreviations MRB OMP PLI PSN PSN4V PWRD RMP RPB SDHB SDTB SDU SMP SMP SPB TFI TSNB UIM UIMC VTC WiMAX
Full Name Media Resource Board Operation Main Processor POS Line Interface Packet Switch Network Vitesse Packet Switch Network 40Gbps POWER Distributor Router Main Processor Router Protocol process Board SDH Board Sonnet Digital Trunk Board Selection and Distribution Unit Signal Main Processor Service Main Processor Signaling Process Board TDM Fiber Interface TDM Switch Network Board Universal Interface Module Universal Interface Module of BCTC Voice Transcoder Card Worldwide Interoperability for Microwave Access
19
20
Index
Accidents, ii, 1, 3, 25 AGW, 1, 3, i, 1, 5, 7, 8, 9, 10, 11, 13, 17, 18 Board, 18, 19 CHUB, 18 Control, 17, 18 CSN, 7, 8, 9, 11 DHCP, 7, 9, 10, 24 Downlink, 7, 11 Ethernet, 18, 24 Faults, 2, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14 Infrared, 14 IP, 7, 8, 10, 12, 13, 18, 24 Module, 5, 6, 7, 12, 19 Network, 6, 17, 19 OMP, 6, 7, 10, 11, 19 Ping, 7, 8 RADIUS, 7, 8, 12, 13 Server, 6, 7, 10, 24 Smoke, 14 Switch, 17, 19 Temperature, 14, 15 Uplink, 7, 11 User, 2, 7, 8, 9, 10, 11, 12, 13 WiMAX, 1, 3, i, 6, 19, 23 ZXWN-AGW, 18
21
22
Glossary
Byte A byte, generally, is an 8-bit quantity of information, used mainly in referring to parallel data transfer, and data storage; also generally referred to in data communications as an octet or character. In a premises distribution system, an equipment room is a special purpose room(s), with access to the backbone wiring, for housing Telecommunications, data processing, security and alarm equipment. In local area networks (LANs), a hub is wiring concentrator equipment used in hierarchical star physical wiring topologies. Those directly connected to terminals or other user devices are of ten referred to as local hubs or concentrators. Central hubs are those at the highest hierarchical level. Hubs often provide the means for interconnecting 10BaseT, coaxial or fiber optic cable LAN segments. Intelligent hubs may implement multiport bridging and network management functions. Metropolitan area network established to provide high quality services but in limited area. Worldwide Interoperability for Microwave Access Installs, repairs, or removes software according to instructions contained in .MSI files provided with the applications. If disabled, the installation, removal, repair, and modification of applications that make use of the Windows Installer will fail. Some applications make use of this service while running and those applications might not run. Starts and configures accessibility tools from one window. Utility Manager allows faster access to some accessibility tools and also displays the status of the tools or devices that it controls. This program saves users time because an administrator can designate those certain features start when Windows 2000 starts. Utility Manager includes three built-in accessibility tools: Magnifier, Narrator, and On-Screen Keyboard. Modems are devices that transform digital signals generated by Data Terminal Equipments (DTE) to analog signal formats, suitable for transmission through the extensive, world-wide connectivity of public and private, switched (dial up) and nonswitched telephone voice networks. Redundant Array of Independent Disks for data backup.
Equipment Room
Hub
MAN WiMAX Windows Installer
Utility Manager
Modems (Modulator/ Demodulato r) RAID
23
Routers
In IEEE 802 local area network (LAN) standards, routers are devices that connect autonomous networks of like architecture at the network layer (layer 3). Unlike a bridge, which operates transparently to communicating end-terminals at the logical link layer (layer 2); a router reacts only to packets addressed to it by either a terminal or another router. Routers perform packet (as opposed to frame) routing and forwarding functions; they can select one of many potential paths based on transit delay, network congestion or other criteria. How routers perform their functions is largely determined by the protocols implemented in the networks they interconnect. In a network, a server is equipment that makes available file, database, printing, facsimile, communications or other services to client terminals/stations with access to the network. A gateway is a server that permits client terminal/station access to external communications networks and/or information systems. Dynamic Host Configuration Protocol Client manages network configuration by registering and updating IP addresses and Domain Name Server (DNS) names. Do not have to manually change the IP settings when a client, such as a roaming user, travels throughout the network. The client is automatically given a new IP address regardless of the subnet it reconnects toas long as a DHCP server is accessible from each of those subnets. Transmission control protocol/internet protocol. TCP/IP is the transport layer and Internet layer, respectively, of the Internet suite of protocols. TCP corresponds to layer 4 of the OSI protocol stack: IP performs some of the functions of layer 3. It is a connectionless protocol used primarily to connect dissimilar networks to each other. When hardware/software successfully cooperates with an Operating system or hardware, we call it as compatible with each other. Trunk 1. A heavy-duty telephone line. Trunk 3. A telephone trunk line. World Wide Web. A hypertext transmission protocol set up on Internet. Ethernet connection that uses UTP (Unshielded Twisted-Pair) wire.
Server
DHCP Client
TCP/IP
Compatible
T1 T3 WWW 10BASE-T
24
Figures
Figure 1 Procedures of Handling Major Accidents....................3
25
26
Tables
Table 1 Chapter Summary ...................................................i Table 2 Typographical Conventions ...................................... ii Table 3 Mouse Operation Conventions .................................. ii Table 4 Topics in Chapter 1.................................................1 Figure 1 Procedures of Handling Major Accidents....................3 Table 5 Topics in Chapter 2.................................................5 Table 6 Types of Signaling and Support Faults .......................5 Table 7 Types of Service Faults ...........................................7 Table 8 Types of Alarm Faults ........................................... 14
27

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Chapter 1.......................................................................... 1 Handling Major Accidents................................................ 1

Chapter 2.......................................................................... 5 Handling Common Faults................................................. 5

Signaling and Support Faults ............................................5

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About This Manual

Prerequisite Skill and Knowledge

What Is in This Manual

Chapter Chapter 1 Handling Major Accidents Chapter 2 Handling Common faults

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ZXWN AGW (V3.06) WiMAX Wireless Access Gateway Troubleshooting Manual

ZXWN AGW (V3.06) WiMAX Routine Maintenance Manual

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Mouse Operation Conventions

TABLE 3 MOUSE OPERATION CONVENTIONS

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Typeface Click Double-click Right-click

How to Get in Touch

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ZXWN AGW (V3.06) WiMAX Wireless Access Gateway Troubleshooting Manual

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Handling Major Accidents

Topic Handling Major Accidents 1

Handling Major Accidents

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ZXWN AGW (V3.06) WiMAX Wireless Access Gateway Troubleshooting Manual

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FIGURE 1 PROCEDURES OF HANDLING MAJOR ACCIDENTS

User reports to ZTE Customer Support Center

User reports to ZTE engineer

Handle and settle the accident Emergency Team End

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ZXWN AGW (V3.06) WiMAX Wireless Access Gateway Troubleshooting Manual

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Handling Common Faults

Topic Signaling and Support Faults Service Faults Alarm Faults 5 7

Signaling and Support Faults

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ZXWN AGW (V3.06) WiMAX Wireless Access Gateway Troubleshooting Manual

Interruption of Inter-Module Communication

Interruption of Communication between the NM server and MP

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ZXWN AGW (V3.06) WiMAX Wireless Access Gateway Troubleshooting Manual

MS cannot Ping through the External CSN

User Activation Fails on NonTransparent Mode

Check normal status of the system.

CSN Cannot Ping through MS

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UChapter UTU2UT Error! Style not defined.

DHCP Response Timed Out

User Activation Fails because NAI Does Not Support It

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ZXWN AGW (V3.06) WiMAX Wireless Access Gateway Troubleshooting Manual