Participant Workbook
All rights reserved. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form, or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Gregory D. Wilkie
2006, Gregory D. Wilkie PO Box 1695 Anchorage, Alaska 99514-1695 (907) 332-0500 coachgreg2001@yahoo.com
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Session Agenda
Time and Project Management Overview (2 hours total) Provided as one two-hour long session Time Management Introduction Exercise Managing Time Management Functions Managing You
Appendix
Bibliography
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SESSION OBJECTIVES
DESIRED RESULTS at the end of this session, participants will: 1. Be able to provide a working definition of the three times of time Be able to prioritize a list of tasks by importance using the four quadrant system Be able to provide a working definition of a project and what is, normal work. Be able to identify a minimum of two (2) projects they are currently working
Notes
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3.
4.
MY DESIRED RESULTS ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________
"The great thing in this world is not so much where we stand, as in what direction we are moving" - Oliver Werndell Holmes
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Notes
INTRODUCTION
Demonstration: Time In A Bottle
Who: ANTHC Scholarship and Intern Recipients What: Identifying the amount of time available to you during any given day When: In the next ten (10) minutes Where: At your desk / table Why: To identify the types of time and how the types can be used How: Through the construction of a model Time In A Bottle Elements: ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________ ___________________________________________
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Notes Exercise: Time In A Bottle (Continued) For the model of time that was constructed How were priority tasks illustrated? What characteristics did all of the time elements have in common? Are the characteristics different for different people?
Time Management
Can you really Manage Time? Are you able to arrange for more than: 24 hours in a day? 60 minutes in an hour? 60 seconds in a minute? Time Management is actually a misnomer. Attempting to manage time would be like asking someone to manage the direction north.
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Notes
Types Of Time
The Good News: There are portions of our work day that are within our control. The Bad News: There are portions of our work day that are not within our control. How do we tell the difference between those times we are in control and those times when we are not in control? Through the use of a daily time log (see appendix).
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TYPES OF TIME
System Imposed Time Is used to accommodate requests from peers for active support. Neglecting these requests will also result in penalties, though not always as direct or swift. Examples are: red tape, bureaucracy, and adminstrivia Boss Imposed Time Is used to accomplish those activities that the boss requires and that the employee cannot disregard without direct and swift penalty. The time we spend doing things we would not be doing if we did not have bosses. Self-Imposed (Discretionary) Time whats left over Is used to do those things that the employee originates or agrees to do. A certain portion of this kind of time, however, will be taken on by peers as part of their self-imposed time. The remaining portion will be the employees own and is called discretionary time. Self-imposed time is not subject to penalty since neither the boss nor the system can discipline the employee for not doing what they didn't know he had intended to do in the first place
Notes
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Notes
MANAGING YOU
You have kept your Daily Time Log for at least a week, are aware of your daily peaks and valleys, and are reducing the number of top time wasters (see appendix) affecting you.
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Notes
Time
Cost
Quality
Three Things
That all supervisors and managers need to ensure their employees have to be successful in their job tasks: The employee has the knowledge and ability to do the job The employee has the necessary job-specific training to do the job The employee has the necessary resources to do the job
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Notes
TRANSITIONS
From Worker
Performs Work Provides Service Receives Reward
To Manager
Plans Work With Others Implements Plans For Own & Employee Performance Facilitates Employee Performance Assists in the Measurement of Productivity
Group Activity
Look at the forehead of the person next to you What do you see? Why is it there?
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BEHAVIORAL FOUNDATIONS
Biology, or Environment?
In general psychology courses, we always hear, Is it nature, or is it nurture? Whether the behaviors we are observing are based on the biology (genetic), or on the environmental (enculturation) affects on the individual, the answer is Yes!
Notes
Group Activity
Orientations Inventory Go to handout and follow directions for administering and completing the Orientations Inventory Check Step: On page 5, the two sums, when added together should equal 59
"Always make sure people are aware of your knowledge and skills, of what you can do specifically for them." - Anon
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Notes
MODELS OF BEHAVIOR
Humanistic Model Beliefs
Attitude
Human Relations The six most important words: "I admit I made a mistake." The five most important words: "You did a good job." The four most important words: "What is your opinion?" The three most important words: "If you please." The two most important words: "Thank you," The one most important word: "We" The least most important word: "I"
Feelings
Emotional
Behaviors
Actions
Henry Marsh is one of the greatest U.S. steeplechasers of all-time, Henry Marsh still holds the American record in the event (8:09.17 in 1985).
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Values
Motivation
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Notes
MENTORING
Sample Definitions of Mentoring
Dealing with individuals in terms of their total personality in order to advise, counsel, and/or guide them with regard to problems that may be resolved by legal, scientific, clinical, spiritual, and/or other professional principles.
www.oalj.dol.gov/public/dot/refrnc/dotappb.htm
The process in which an experienced colleague is assigned to an inexperienced individual and assists in a training or general support role.
www.lmuaut.demon.co.uk/trc/edissues/ptgloss.htm
A form of teaching that includes walking alongside the person you are teaching and inviting him or her to learn from your example.
www.imb.org/CPM/Glossary.htm
"Off-line help by one person to another in making significant transitions in knowledge, work or thinking."
Clutterbuck, D & Megginson, D, Mentoring Executives and Directors (1999)
What definition do you use to describe mentoring? What is the difference between the, experienced colleague and the, inexperienced individual ? What do the terms experienced and inexperienced mean in reference to mentoring? Could you be a workplace mentor? How? Why?
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Notes
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Notes
Four Required Commitments Of Mentoring (Continued)
o As your confidant. There will be things that come to you through your reflections that you may want to talk about. Such conversations may be very personal. Select someone you can trust in those moments. o As your cheerleader. There may be times you will want to not follow through with this course. Select someone who will remind you of your vision as you begin this course. Exercise: My Support Group Identify your support group in your journal. As you progress through your mentor program, lean on these people to help you in your personal and professional growth.
4. On a daily basis, ask yourself the following questions in the morning and in the evening. Asking these questions will set you on a healthy path of proactive noticing of you in the world. The questions can simply be a mental exercise that takes about 3-5 minutes in the morning and evening OR you can journal your responses. The key is to develop a pattern of consistent questions that empower you on a daily basis.
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Notes Morning Empowerment Questions 1. What am I excited about in my life now? What about that makes me excited? How does that make me feel? 2. What am I grateful about in my life now? What about that makes me grateful? How does that make me feel? 3. What am I enjoying most in my life right now? What about that do I enjoy? How does that make me feel? 4. What am I committed to in my life right now? What about that makes me committed? How does that make me feel? 5. Who do I love? Who loves me? What about that makes me loving? How does that make me feel? Evening Empowerment Questions (Robbins, 1991) 1. What have I given today? 2. What did I learn today?
- -- Edward DeBono
3. How has today added to the quality of my life? 4. How did I contribute to others today? 5. How did I show my love and compassion for others today?
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Think Sideways
Notes
Enhance skill and intellectual development, Welcome and facilitate entry and advancement in the work situation, Expand horizons and perspectives, Acquaint the mentee with values, customs, resources, and professional connections, Model the professional role, Advise, give moral support and build confidence, Furnish a relatively objective assessment of strengths and weaknesses, Define the newly emerging self and to encourage the dream.
Mentoring is carried on in informal and formal ways. Mentoring can be done through facilitation by another individual or through self-facilitation. Completing a mentoring program can put you on the path to successful adulthood, a promising professional life, and a healthy, integrated personal approach to life Informal mentoring Most people experience the informal happenstance mentoring throughout a lifetime. Lucky mentees are chosen by persons who take a special interest in them and promote their personal or career development. A major problem with informal mentoring is that women and minorities are the least likely to be adopted by a mentor. The old boys network for promising young men, especially white, middle class men, has not yet been fully adapted for other deserving candidates. Thus the reason for the development of more formal mentoring programs and services.
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Notes Formal mentoring Formal mentoring programs vary in scope and design. Some are sophisticated programs with staffs for training and monitoring progress; others are volunteer-led networks for supporting mentors and mentees. Professional associations and business are likely sponsors of mentoring networks. Personal coaches, like a personal trainer, are available for hire by either a corporate professional development department for promising career candidates OR by an individual who is determined to fulfill career dreams. Self-Facilitation or Mentoring Self-Management Program Through self-facilitation or self-management, mentees identify, understand, and use their unique developmental patterns to manage their own mentoring. In other words, by observing yourself objectively, and reflecting on what you observe, you can determine exactly what you need to overcome your next developmental challenge. A mentoring self-management program places the responsibility onto the mentee and expands the notion of mentoring to include peers, parents and siblings, biographies, illuminating materials and media, reflection on field experiences and serial mentoring.
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Notes There are two types of self-management: Passive and Proactive. Passive self-management occurs when you put yourself in a situation where things will happen to you, which you believe will be empowering. By placing yourself in certain situations, you are provided with experiences, which affect you more or less profoundly. When you choose to enroll in a course or to work in a particular environment, you are practicing passive self-management. Proactive self-management occurs when you consciously choose to alter your behaviorto interrupt how you normally do things, believing this can benefit you. You may choose to speak or listen or behave in a new way. You take the initiativeit is your idea, your choice, your action. For example, choosing to exercise is proactive self-management for a person who may normally be inactive. Choosing to wear a different style of clothing may alter how people respond to you. Beginning meditation, expressing feelings you usually hide, or sharing secrets are all examples of proactive self-management. This proactive self-management focus allows you to work through all the barriers you internally create to resist change in behavior. Using your conscious will in pursuit of a personal goal is the thing that gives you the energy to keep on the path of pursuit. As you become more proactive in your life, you will also become stronger. As you pursue your career, you will ultimately be in a profession where you must mentor and lead others. For a mentor-in-training, self-management is essential. You need to take on training yourself to be fully conscious and as aware as possible. This self-management training needs to become a life practice, focused on looking for ways of continuous self-improvement.
"Change your thoughts and you change the world." - -- Harold R. Mcalindon, Writer
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COACHING
Coaching, as defined by the Coaches Training Institute (CTI), is a powerful alliance designed to forward and enhance the lifelong process of human learning, effectiveness and fulfillment. A coach is someone who will help you articulate your goals, define strategies and plans, hold a vision of you in full expression and success, and challenge you to achieve that vision. So you and your coach become powerful participants in a team that is committed to deepening your learning and forwarding the progress toward your professional and personal goals.
Notes
An alliance between two equals for the purpose of meeting the client's needs" - Co-Active Coaching, Laura Whitworth "Professional Coaching is an ongoing professional relationship that helps people produce extraordinary results in their lives, careers, businesses or organizations. Through the process of coaching, clients deepen their learning, improve their performance, and enhance their quality of life." - The International Coach Federation (ICF) "Coaching is a professional relationship that enhances the client's ability to get clear, to focus on learning, making changes, achieving desired objectives and experiencing fulfillment." - The Association of Personal and Professional Coaches "Coaching is a collaborative process that amplifies and accelerates self-discovery, promotes clarity, creativity and choice, and helps people achieve--and often exceed--their goals more quickly and more efficiently than they would without the partnership of a coach." - The Academy for Coach Training (ACT)
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Notes
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Notes Core Coaching Capabilities (Continued) Behaviors: As a coach you should Demonstrate empathy and build rapport Promote and facilitate excellence Inspire curiosity to open up new horizons Encourage self-discovery Act as a role model Be non-judgmental Posses a sense of humor and use appropriately Value diversity and difference Show tact and diplomacy Maintain trust and confidentiality Signpost client to other sources of support Seek opportunities to build clients confidence and self esteem Critically evaluate own practice Engage in continuous professional development (CPD) Share learning with clients and peers and the wider coaching community
(Association of Coaching)
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Notes
4. Implement the plan Take action. Take chances 5. Evaluate the performance Measure against the standard. 6. Provide feedback: how and when Focus on continuous improvement.
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Notes
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Notes Phase 4: Get agreement on the facts Clarify and summarize. Phase 5: Search for options Ask questions and listen. Encourage them to come up with solutions. Guide them to other options (not offering your solution). Phase 6: Prioritize the options Rank and evaluate the consequences. Phase 7: Develop an action plan Write specific steps that need to be taken. Define activities and when the training will begin. Phase 8: Define the timelines Be specific. Phase 9: Praise them once more before they leave the office Let them know you appreciate their contributions. Leave on an "up note". Phase 10: Follow-up. Monitor milestones, redirect and reassess. Begin the coaching cycle again.
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When discussing goals, ensure that the goals are written in plain language, captured the way the coachee states them. Writing down goals increases the probability that they will be achieved by 33 percent. Sharing goals with another increases the probability that they will be achieved by an additional 33 percent (Coachville.com).
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GOALS
Using the goals identified in Step 2, cooperatively work with the coachee to develop a realistic plan to achieve the goal(s). Use the Annual Life Planner Worksheet located in the Appendix The goal achievement plan should include the parameters of time line with milestones, cost/resources needed, and the level of quality/specific scope necessary to achieve the goals. Goal achievement plans require the coach and coachee to do three things to e successful: Communicate, Communicate, Communicate. Communicate honestly and frequently with the coachee to ensure a clear understanding of the boundaries and requirements of each goal Communicate honestly and frequently to ensure a clear understanding of goal expectations Communicate honestly and frequently to ensure a clear understanding of the level of respect that each of you have for the others commitment to the coaching Working with the coachee, examine the coachees level of commitment, dedication of time, and level of passion to achieving the goal. Working within these parameters a realistic timeline of accomplishment can be developed and agreed upon. Use the Action Plan sheet located in the Appendix to assist you in formulating the coachees plan.
"Change your thoughts and you change the world." - -- Harold R. Mcalindon, Writer
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Notes
Implementing the plan involves: Continuing the coach-coachee communication in the form of feedback, continuing clarification of the goals and objectives Monitoring milestone achievement and the level of achievement attained Monitoring and reviewing resource usage ensuring that resources are not depleted prior to goal attainment Saying what you will do, doing what you say, and documenting the results Implementing the plan continues to build the level of trust between the coach and coachee, through continued honest and frequent communication. A daily checkin with the coachee, lasting no more than five minutes, allows the coach to be present and available for the coachee. The daily availability of the coach provides the coachee with an opportunity to announce the level of success achieved towards the goals, if there is any need to adjust milestones or the timeline. Continuing and even increasing the level of communication during the plan implementation is essential for the success of the coachee.
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Notes
Allow the coachee to self-evaluate their progress towards their goals. Assist the coachee in remaining real in their self-evaluation through an analysis of the challenges they are facing, the hurdles they have already cleared and what they may see on the path ahead of them in attaining the goals. The evaluate performance step is one of the most challenging for coaches and coaches alike. This is not a time to accept excuses, become sidetracked, or allow the coachee to settle for less than what they agreed upon during the goal-setting step.
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Notes
When providing the coachee with feedback on their performance, reiterate your usage of the two-minute challenge: State what you have observed Wait for a response Be aware of sidetracks Do not allow yourself to be taken off focus Ask for a specific solution Demand specifics, do not settle for stories Ask again for a specific solution Agree together on a specific solution
(Source: The Practical Coach video)
Remain consistent and honest in your communication with the coachee. Both the coach and coachees communications need to remain honest, consistent, and realistic. The providing feedback step is not a time to alter the goals, the milestones, or the levels of achievement necessary to be successful. Ensure that you, as coach, actively listen and observe the coachees reaction and responses to your feedback. Is the coachee receptive to the feedback? Is the coachee able to use the feedback you are providing? Coaching is a two-way street, both of you will learn valuable experiences that can be beneficial to your futures.
"I have found that being honest is the best technique I can use. Right up front, tell people what you're trying to accomplish, and what you're willing to sacrifice to accomplish it." - Lee Iacocca
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Notes
Very progressive managers who are also effective leaders can be somewhat more successful in prompting professional growth in their employees, but leadership requires "followership". Leadership implies an "attracting" or "pulling" influence, and followership suggests that employees are drawn toward something, but have some degree of choice as to whether they follow the leader and whether they grow or not. Anyone who has tried to lead others knows just how true that is. Marilyn Ferguson states it so well. "The gate to change is locked on the inside."
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Notes
How is coaching and mentoring different from supervision? (Continued)
High Impact Mentoring and Coaching" is designed to be very separate from supervision. This approach to mentoring and coaching frames the mentor/coach as a highly effective leader WORTH following. In other words, "High Impact" mentors and coaches are MODELS and MAGNETS of best practices, increased performance, and greater results. People are attracted to them. Also, this conception includes explicitly understanding that the employee who works with a mentor or a coach must choose: 1. To defer to the greater experience of a mentor 2. To learn through others' experiences and mistakes and avoid learning by trial and error 3. To take the risks of discussing their own weaknesses and needs and of learning in front of someone more senior. Choosing to act that way takes a very special circumstance and relationship, and that is why mentoring and coaching must NOT overlap evaluation and supervision. Certainly supervisors MUST be trained and expected to also act as mentors and coaches. Those skills will improve their ability as supervisors and the results of their supervision. However, we ALSO need non-supervisory relationships between mentors/coaches and the employees who are their protgs, if we expect to dramatically accelerate the learning and performance within our organizations.
Retrieved from: http://www.mentoringassociation.org/FAQs.html#anchor128231337, 4 April 2006
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Notes
The Clean Sweep Program consists of 100 items that monitor the coachees Physical Environment (Work and Home) Health & Emotional Balance Money (Financials) Relationships (Personal and Professional) These four key areas provide balance and minimize the drag of daily living and work. When issues are on your mind, you are unable to donate the full amount of time necessary to do your job effectively and efficiently; When you are feeling healthy, have positive relationships, reduced financial worries, and you can appreciate your relationships can influence the outcomes in your personal and professional lives. You can now dedicate your full focus to what matters your occupation and your personal life. The Clean Sweep Program is a great way to monitor quality of life and the level of outcomes possible.
"I've missed over 9,000 shots in my career. I've lost almost 300 games. 26 times I've been trusted to take the game-winning shot . . . and missed. I've failed over and over and over again in my life. And that is why I succeed." -- Michael Jordan
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Notes
Appendix
Daily Time Log Top Time Wasters Time Management, The Leadership Center At Washington State University Work Habit Personalities Philosophy of Managing Your Time Ways To Save Time Management Time: Whos Got The Monkey? Action Plan
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Bibliography
Bass, Bernard, Stogdill's Handbook of Leadership: A Survey of Theory and Research, New York: Free Press, 1989. Bass, Bernard, From Transactional to Transformational Leadership: Learning to Share the Vision, Organizational Dynamics, Winter 1990 Bateman, T.S., & Snell, S.A. (2004), Management: The New Competitive Landscape (6th ed), New York, NY: McGraw-Hill/Irwin Belilos, Claire, Cross Training as a Motivational Tool, CHIC Hospitality/http://www.easytraining.com/crosstrain.htm, retrieved March 12, 2001 Blanchard, K., Carlos, J., & Randolph, A. (1996), Empowerment Takes More Than A Minute, New York, MJF Books Blanchard, K. and Hersey, P., (1982), Management of Organizational Behavior: Utilizing Human Resources (4th Ed.), Englewood Cliffs, NJ, Prentice-Hall, Inc. Blake, Robert R. and Jane S. Mouton (1985). The Managerial Grid III: The Key to Leadership Excellence. Houston: Gulf Publishing Co Brassard, Michael and Ritter, Diane (1995). The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement & Effective Planning. Methuen, MA, GOAL/QPC Capezio, Peter & Morehouse, Debra (1996). Taking Aim On Leadership. Shawnee Mission, KS. National Press Publications. Clark, Don (1998). Big Dogs Leadership Pages, http://www.nwlink.com/~donclark/leader/leadcon.html Cummings, T. G. & Worley, C. G. (2001) Organization Development and Change (7 Edition). SouthWestern College Publishing, Thomson Learning Dessler, G. (2001). Management: Leading people and organizations in the 21 century (2 [University of Phoenix Special Edition Series]. Upper Saddle River, NJ: Prentice Hall. Goldhirsch Group Inc., Sign of the cross-training times, Inc. p121(1), (December 1998) Gordon, J.R., (1999), Organizational Behavior: A Diagnostic Approach (6th Ed.), Englewood Cliffs, NJ, Prentice-Hall, Inc. Iowa State University Extension Services (2000). Group Decision Making Toolkit. http://www.extension.iastate.edu/communities/tools/decisions/, retrieved May 2, 2001 Kirkman, B.L. and Rosen, B., A model of work team empowerment. In R. Woodman and W. Pasmore (eds.) (1997), Research in Organizational Change and Development 10, 131-167 Kouzes, James M. & Barry Z. Posner, (1987). The Leadership Challenge. San Francisco: Jossey-Bass. Lien, Judy MS, MT(ASCP) DLM, CLS, Human Resources Planning: Building a case for cross-training, MLO pp 46-48 (February 2000)
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Bibliography
McShane, S.L. & Von Glinow, M.A. (2003). Organizational Behavior: Emerging realities for the workplace revolution (2nd Edition). McGraw-Hill Irwin Reylito A.H. Elbo, In the Workplace: Cross-training of reluctant workers, BusinessWorld (Phillippines) pBSWD8709394 (December 15, 1999) Schermerhorn, J.R., Hunt, J.G., Osborn, R.N., (2003) Organizational Behavior (8th ed.) Hoboken, NJ: Wiley Stark, Peter B., & Flaherty, Jane, The Managers Pocket Guide to Leadership Skills (1999), HRD Press, Amherst, MA Stewart, T.A., Get with the new power game, Fortune (January 13, 1997): 58-62 Turner, Nathan W. (1996). Leading Small Groups. Judson Press
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