DEREK SNOW

IT SUPPORT ANALYST
EXECUTIVE PROFILE
Troubleshooting Customer Service Migrations Customer Support Installation Networking Hardware Software Desktops Laptops Servers Printers

306 East 91st Street #5H New York, NY 10128 Phone: (646)285.6937 derek.m.snow@gmail.com

Highly experienced and focused IT support analyst proficient in Windows and Mac operating systems. Exceptional technical support, teamwork and customer service skills. Experience supporting teams of up to 1,500+ users in a dynamic business environment. Exceptional troubleshooting and tech support on 5 to 20 tickets daily in support of 500 employees at NY office plus 10-50 employees at each of 16 branch offices nationwide. Designed and implemented integration of existing IT infrastructure for 10+ new companies acquired by employers. Provided onsite server rollover, printer and plotter installation, and desktop rollovers into existing systems. Traveling support analyst for nationwide branch offices and remote locations including installation, upgrades and training 1000+ users.

TECHNICAL EXPERTISE
Certifications: Microsoft Certified Professional (MCP) ; Apple Desktops, Monitors and Printers; HP Workstation, Desktop, Server, Laserjet, Inkjet Color Laserjet; CompTIA A+, N+ MS DOS; Windows 3.11, 9598, NT, 2000, XP, Vista and 7; Linux and UNIX; Windows Server NT 2008; Apple MAC 7X.; IOS. MS Office 42010, Active Directory, Exchange server 5.52003, Veritas Backup Exec and Replication Exec, Symantec Ghost Enterprise and Antivirus Corporate Edition, VNC; Adobe Photoshop, Illustrator, Acrobat, Flash; Dreamweaver, Corel Draw, Quark Xpress, Internet Explorer, Google Chrome, Mozilla Firefox. TCP/IP; DCHP, DNS, firewalls, VLAN, VPN; Currently training for CCNA. Printers, desktops, laptops, work stations, servers, networking on systems including: HP, IBM, Dell, Apple, Lenovo, Cisco, Blackberry.

Operating Systems: Software:

Networking: Hardware:

PROFESSIONAL EXPERIENCE
Independent IT Consultant, New York, NY 1995 Present Provide installation, migration, server solutions and troubleshooting support to a wide variety of clients from CPA to publishing firms. Singlehandedly provide support for four firms in different industries. Install hardware and software, provide PC support for individuals.

 Lead IT support for mass mailings in publishing industry, including hardware and software support, utilizing Adobe Photoshop in MAC OS environment. Handled Desktop upgrades and rollout of new equipment Used troubleshooting skills to diagnose and solve problems with servers including server solutions turnover and replacement. Built supported and administered local area networks and internet access.

DEREK SNOW

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Phone: (616) 285.6937 derek.m.snow@gmail.com

Senior Desktop Support / Network Administrator, New York, NY 2001 2009 KROLL ASSOCIATES Provide complete IT support for 11 corporate offices nationwide, including email administration, Blackberry phones. Regularly travel to install/upgrade servers and desktops. Researched, sourced and implemented new technology solutions. Integrated new business practices into existing network infrastructure. . Increased efficiency of tech support by utilizing remote access technology. Increased efficiency of rollouts by implementing ghost as a imaging solution. Built various images for different practice areas and hardware platforms. Implemented seamless office hardware and software migrations. Prepared and configured Desktop and Servers in New York, Shipped configured hardware to site. Migrated data and configured replacement servers after hours. Configured all aspects of server DNS, DHCP scopes, and print ques. Tested functionality of new equipment on existing desktops before retiring for the evening. Migrated users to new desktops and laptops over the next few days. Last day on site was used for problem resolutions.. Acted as trusted second-in-command to IT manager and provided remote support after hours as needed for executives and other missions critical events. Displayed exceptionally thorough trouble-shooting skills and superior problem-solving and at one point prevented 1.5 day shut-down of corp headquarters, saving the firm from replacing their core network switch. Internal Computing / Network Operations, Lyndhurst, NJ 2000 AWARDS.COM Responsible for server and network administration, installing and configuring desktops, servers and printers. Provide desktop support, server and email administration. Architect of IT infrastructure for growing site; installed and configured network. Wired most of the office for Ethernet installed network switching and vlans. Supported 100 users, provided phone support and call servicing. Helpdesk Support Specialist, Billerica, MA 2000 BAY NETWORKS Install and configured desktops and printers including HP, IBM and Dell. Provide oncampus warranty and post-warranty repairs. Integral part of a cross-functional team supporting 1, 500+ users.

Server Inventory Database Manager / Y2K Remediation Administrator, Andover, MA 1999 2000 NAVISITE, INC. Responsible for remediation for over 1000 Sun, Linux Mac and Windows NT servers including research and deployment of patches and hot fixes. Designed, managed and maintained database of hardware and system software. Selected to assume additional responsibilities upgrading and ensuring Y2K compliance of servers including Windows NT 4.0, Macs. Linux Boxes, Linux Sun Solaris stations. Maintained database of over 500+ servers and their administrative username\ passwords, ip address and patches\hot fixes applied to the operating system. ADDITIONAL EXPERIENCE Field Service Technician, COMPUTER TOWN, INC. 1997 1999 Break / Fix Repair Technician, GE AIRCRAFT ENGINES 1997 On Site Installation / Repair Technician, COMPUSA 1995 1997

EXTRACURRICULAR EXPERIENCE

Skydiving Instructor \ Radio Coach, SKYDIVE Present Founder, NEW YORK SIDEWALK ASTRONOMY Present Instructor, NATIONAL SKATE PATROL 2005 Local Disaster Volunteer, AMERICAN RED CROSS 2001

THE

RANCH

2009 2007 2003