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Epson printer 1400 fix

robbroccoli says:
Here's one to get the group started... This Epson printer stopped working, but was easily fixed with a bit of Googling. Here's the error:

A Service Error like this is (not always, but often) just a 'Waste Ink Pad Error' and normally you can get the printer working again by cleaning out the Waste Ink Pads, and then resetting the Internal Waste Ink Pad Counter with a PC utility. (For any other repairs you should find a qualified technician) Firstly unplug the mains electricity and USB cables. On the Epson C42 you don't need to unscrew the cover, just press the series of plastic latches on the body, and lift off the cover. Here's the ink-pad removal (can get messy!):

here's the ink-pads being washed:

Then dry the ink-pads and replace them. Download and install the SSG counter reset utility. Click the new icon in the system-tray to access the menu as seen below. Select 'Reset Protection Counter':

(It may say "communications error" a few times, but try restarting the printer and Reset Protection Counter should work eventually) Now that your counter has been reset...

you should restart the printer, and if there's plenty ink and no other problems, it should be ready to print! Here's some other links to help you fix it:

Epson 1400
The Epson 1400 printer seems to be incredibly similar to the R2400 and R1800 in terms of case and waste ink design with one important difference. Instead of utilising two waste tubes this printer has only one. This guide though provides greater detail on how to deal with the thorny issue of how to get the tube to the outside with minimal modification to the printer case.

Releasing the Case Side

To get to the waste ink tube you need to remove the right side of the case (when looking at printer front). To do this you need to undo the screw at the rear and use a flat head screwdriver to lift and gently release the tab locks (as shown) With all the tabs released you should then be able to remove the side panel to reveal the waste ink tubing. Note: If you do break off the internal tabs don't panic as this won't affect the printer functionality. Just make sure you remove any broken pieces from the printer internals so they don't jam anything up

Installing your external kit

Ok, now that you have the side panel off you can see the internals as shown in the image (right).. The 1400 (like the R1800/R2400,etc.. printers) has a junction point here which allows you to access the waste tube before it goes down into the pads. To release the waste tube and fit the kit: Pinch the metal butterfly clamp and gently slide it towards the front of the printer (as shown) until the clamp is past the tube join. DO NOT, under any circumstances, try to yank the tube or pull the tubing from the front of the printer. If you do that you'll potentially break the pump and make fixing your printer a major problem. Patience is a vital part of your toolkit so take your time!

Next, pull the coloured waste tube gently off the inner tube mounted in the white plastic fitting. This releases the waste tube you want to extend out to your waste ink tank. You now want to remove the barbed fitting from your waste ink kit (assuming you're using one of the OctoInkjet kits) so you can feed the tube through the tab hole (as shown). Tip: If the fitting doesn't want to come out, try heating the tube end and fitting with steam from a kettle to make the tubing more flexible and easier to remove the fitting. Important: Remember steam scalds so remove the tubing from the steam before you try to remove the fitting and be careful!

With the tubing threaded through the hole and into the printer inner area you now re-attach the barbed fitting (thinner barbed end into the extention tube) Now, push the wide part of the barb fitting into the printers waste tube, being careful not to pull the tubing off the pump!

Then slide the metal butterfly clamp back into place to hold the tube on the barb. This is probably overkill as the barb should hold everything in place but it keeps things neat and may be necessary if you're using your own tubing and kit.

This more or less finishes off the actual kit fitting, and now it just remains to replace the side panel.

Before you re-attach the side panel you can modify the tab/lock (where the tube has exited the printer) to ensure the tubing isn't crimped or flattened by it.

This is optional but recommended as any constriction of the tube may cause backflow of waste ink or stop it exiting the printer altogether.

Once you're ready simple fit the panel back into position, check there's no obstruction of the tube and then screw the panel back into place.

IMPORTANT: Before you leave the printer, it's important to check that waste ink flows properly into the tank/bag you're using so run at least one cleaning routine on your printer and watch for waste flow throught the tube. If you don't see any then there's an obstruction which you need to resolve before you continue.

The finished modification.

Note: this image shows the results using a standard WIB solo kit. A longer tube is generally required so please specify your printer model if you're purchasing an OctoInkjet kit.

If your C42 blinks both lights and displays a message to the effect that parts inside your printer have reached the end of their servicable life, then you probably need to clean the waste ink pads. These pads collect waste ink whenever the printer cleans it's heads. The printer counts how much ink it thinks is in the waste ink pads and refuses to print when they are full.

To verify whether this is the case, download the "SSC Service Utility" from Run this and configure it for C42 printers:

Then close the window using the "X" in the top right hand corner. An icon will appear in your system tray, looking like a printer with a coloured triangle in the top right hand corner. Right click on this and select "Protection Counter -> Show Current Value". If this looks like this:

Then your waste ink pads are full. You can follow the instructions below to wash your waste ink pads. 1. Unplug the printer's USB and Power connections. 2. Using a flat blade screwdriver, carefully release the locking tabs that secure the top of the printer to the bottom. See position of tabs in the following 3 pictures. Start at the back, then the sides, then the front. Take care not to break or mark the plastic. Once released, remove the top plastic cover.

3. Now find the waste ink pads. They are located towards the back of the printer on the right hand side (looking from the front). The yellow arrows in the following 2 pictures show the position of the waste ink pads. First picture is from the front, second is from the back.

4. Wearing rubber gloves and old clothes, carefully remove the waste ink pads. There are 2 pads, each is about 1 inch by 3 inches.

5. Take them to a sink and wash them using hot water until no more ink runs from them.

6. Dry them, either using the sun, a radiator, or for faster drying time, a hairdryer on low heat.

7. Once they are both dry, replace them where you found them, replace the printer cover and click the locking tabs back into place. 8. Now connect the printer power supply and USB cable 9. Start the "SSC Service Utility" program again. This time, select the "Protection Counter -> Reset Protection Counter" option. You'll be prompted with the following dialog - click "Yes".

10. Check that the counter has reset using the "Protection Counter -> Show Current Value". If the current value is not zero, turn of the printer, turn on the printer and repeat step 9. I had to do this twice to actually reset the counter. 11. Turn off the printer and disconnect the power lead, wait for 30 seconds, and then reconnect and turn the printer on. You should now have a working printer. One visitor reported that SSC was unable to reset the counter on his C42. He found a program called "Dr. Tool" that helped to reset the counter. Download Here

Q: R2400 / R1800 Waste Ink Tube & Bottle Installation?

The following pictures show you how to install waste ink tubes and bottle in Epson R2400 and R1800 printers.

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Courtesy by Matthew D Kenney (

6 Curtesy By Norman Donie


Picture 7: Move 1 to 3: Remove the three screws with a plus screwdriver. Move 4: Insert small minus screwdriver into marked opening. Careful move down hand so the backside will open up a bit. Picture 8: The backside opened up. For removing the side its opened wide enough. If Move 4 does not work right try to move screwdriver like in Move 5 and 6. Picture 9: Now lets go for the Side. Move 7 and 8 is same thing like Move 4. Picture 10: Side is already open now. The way to the waste ink tube is free. Remove the Tubes (Move 10) from original place (Move 9). (Move 11) I used the shortest way to lead them out of the printer. Same steps just done backwards to get the printer back to work in no time.

About Waste ink

Waste Ink... a common and contentious issue reported by many Epson inkjet owners. The problem is the process used to jet the ink in Epson printers is a cold one. As a result the printer needs to regularly purge its printhead by pulling relatively large quantities of ink through the nozzles to help clear out any solidifying ink deposits. The issue of ink being wasted in large quantities is a separate one but what is particularly frustrating for users is the fact that the printer will quickly fill its waste ink padding (located in the base of the printer) and before too long the dreaded "Service Required" message pops up and the printer refuses to work. The reason for this is simple. Your printer has reached a point where it knows that continuing could result in the pads being overwhelmed and the printer will start oozing waste ink onto whatever surface the printer is on. Obviously something you want to avoid! Refs: "Resetting the waste ink counter" (Coming Soon)| "Reducing waste" (Coming Soon)

The good news is that most of the Epson printers are designs in such a way that it's relatively easy to redirect the waste ink into an external waste tank of some form, which is where the WIB or "Waste Ink Bag" kit comes in.

Why a Waste Ink Bag (WIB)?

When I started out with Epson printers and CIS kits, some years ago, I did everything to ensure the printers continued to work for as long as possible, so naturally I modified the printers to use an external waste ink tank. It soon became apparent that rigid containers have their downsides.

They require a vent to allow air to escape as ink enters the tank, allowing ink to escape if
dislodged or knocked

They need to be secured somehow at the right height near the printer o Placed too low the waste ink tank could cause a syphon effect on the CIS ink
and drain them dry

Placed too high and the waste ink couldn't reach the tank or flowed back into the printhead resting pad and soil the base of the printhead. As with many things the solution presented itself while I was trying to solve other problems. But it was quickly obvious that a bag system had some major benefits:

the bag expands as ink enters so there's no need for a vent an auto-closing valve allows you to dis-connect the bag with minimal mess easy to locate just behind the printer thanks to it's long thin shape. able to withstand a fair amount of abuse and shouldn't disconnect or spray the room with ink
unless pierced or punctured

Marrying Rigid with a Bag

Obviously there may be environments where a rigid tank would provide added protection for our bag system. You can either handle this by adapting a suitable container yourself or you can purchase one of our WIBB (Waste Ink Bag in a Box) kits. The kits add a liquid tight enclosure which provides plenty of space and air for the bag to accept waste ink without requiring a vent. This particular kit is somewhat specialised and has been produced for those with young children or users who want to use the kit in environments where sharp/heavy objects could be placed on, or in close proximity to, the printer equipped with the bag.

Our WIB Kits

We offer two types of kit (with a third type pending) that have been designed to make it as easy as possible for you to connect and then forget about your waste ink tank. WIB-Solo The Single tube design is for most of the A4 printers as these only have a single tube for waste ink. WIB-Duo The Double tube design is required for the larger Epson printers such as the R1800 or R2400 printer models. WIBB (Solo or Duo) Waste ink Bag in a BOX As described above, these are the same kits but with a twist. These units are self contained bags complete with a water tight enclosure. Check the store for more information.

Valve System (Valve part may differ)

Vent/Empty Bag Fitting (colour may differ!)

D88 example installation

Kit contents (components may differ slightly but functionality remains the same)