Case study

NATIONAL LIBRARY BOARD SINGAPORE: Executive Coaching

NATIONAL LIBRARY BOARD SINGAPORE (NLB) is one of the most innovative public service organisations in Singapore. It provides a trusted, accessible and globally-connected library and information service to promote a knowledgeable and engaged society. Like all high-performing organisations, NLB ensures continuous success by consistently raising the bar on its own performance and seeking new and improved ways to better serve its patrons. As an employee focused organisation, NLB strives to help them achieve their full potential. The Challenge CELSIM was asked to provide executive coaching on a one-to-one basis for top and senior managers to: Accelerate individual professional and personal growth. Harness their potential and motivate them to get the best out of themselves. Produce quantifiable and sustained improvements in performance. The Solution Using our GAPPS (GAINMORE Advantage Potential to Performance System) a 76-question leadership capability self- assessment tool we profiled the organisation, team and individual, and guided participants to the So what now? step, suggesting a planned development path and offering participants links to personalised modules, courses and e-learning. With rigorous reliability and validity, GAPPS provides 3 important profiles: 1. Leadership Dimensions Intellectual Capability, Managerial Competencies and Emotional Intelligence 2. Leadership Team Role Preference and Behaviours 3. GAINMORE Development Profile Upon completion of GAPPS self-assessment one week prior, we conducted one hour face-to face confidential coaching sessions that included: GAPPS Report Feedback: a thorough and comprehensive review of individual profile reports, identifying strengths and development priorities. Personal Goal Setting in work/career: this (these) are agreed with the participant and become the agreed outcome(s) for their own coaching programme. The Results NLB top and senior managers gained the motivation and confidence to create deep sustainable change swiftly and easily to achieve their own and the organisations goals. Dr. Leong Mun Kew (Chief Technology Officer & Deputy Chief Information Officer) summed up his satisfaction with the executive coaching, John has provided me with some excellent insight into how I work and how I can improve my effectiveness particularly regarding my leadership, communication and presentation skills. I have found the one-to-one sessions enlightening and inspiring and have no hesitation in encouraging other senior executives who want to make some positive changes for themselves and their organisations to sample Johns approach of executive coaching."

Tel: (65) 6659 9887 john.kenworthy@celsim.com www.celsim.com