FINALTERM EXAMINATION Fall 2009 MGT503- Principles of Management (Session - 4) Time: 120 min Marks: 92 Student Info StudentID:

Center: ExamDate: For Teacher's Use Only Q No. 1 2 Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks 65 66 67 68 57 58 59 60 61 62 63 64 49 50 51 52 53 54 55 56 41 42 43 44 45 46 47 48 33 34 35 36 37 38 39 40 25 26 27 28 29 30 31 32 17 18 19 20 21 22 23 24 9 10 11 12 13 14 15 16

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Question No: 1 ( Marks: 1 ) - Please choose one Which of the following is most important in order to improve the quality? Proper Communication Departmentalization Division of Labor Centralization Question No: 2 ( Marks: 1 ) - Please choose one The role that involves symbolic nature duties is called: Interpersonal role Managerial role Decisional role Informational role Question No: 3 ( Marks: 1 ) - Please choose one Leadership role is more important for: Top level managers First line managers Middle level managers Non managerial staff Question No: 4 ( Marks: 1 ) - Please choose one LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing? Liaison Leader Disseminator Spokesperson Question No: 5 ( Marks: 1 ) - Please choose one Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in: Planning Organizing Leading Controlling Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing? Fredrick W Taylor Abraham Maslow Charles Babbage Max Weber

Question No: 7 ( Marks: 1 ) - Please choose one Giving prestigious job titles would be one way to satisfy peoples need for : Esteem Belongingness Self-actualization Safety Question No: 8 ( Marks: 1 ) - Please choose one An organization that has developed the capacity to continuously learn, adapt and change is called: Learning organization Open organization Leading organization Close organization Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is called an input to a system?

Human Products Services Employee behavior Question No: 10 ( Marks: 1 ) - Please choose one All of the following are elements of Task environment EXCEPT : Suppliers Culture Customers Competitors Question No: 11 ( Marks: 1 ) - Please choose one A society where there is relatively little job mobility and widely practiced lifetime employment would be an example of which of the following dimensions of national culture?

Power distance Uncertainty avoidance Short- versus long-term orientation Individualism versus collectivism

Question No: 12 ( Marks: 1 ) - Please choose one A retail clothing store manager who estimates how much to order for the current spring season based on last springs outcomes is operating under what kind of decision-making condition?

Seasonal Risk Uncertainty Certainty Question No: 13 ( Marks: 1 ) - Please choose one Attempting to understand the signs of some problem comes under:

Scanning stage Categorization stage Diagnosis stage Implementation stage Question No: 14 ( Marks: 1 ) - Please choose one When an organization encounters an issue that requires resolution, but not very immediate action, it is called: Crisis problem Non- Crisis problem Opportunity problem Financial Problem Question No: 15 ( Marks: 1 ) - Please choose one A plan developed to carry out a course of action that is not likely to be repeated in the future is called:

Single-use plan Specific plan Reaction plan Directional plan Question No: 16 ( Marks: 1 ) - Please choose one

Mission Statement of Johnson & Johnson is: We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products This statement shows which of the following attributes of mission statement? Location Customers Self concept Desired public image Question No: 17 ( Marks: 1 ) - Please choose one Which stage of strategic management process determines; What the strategy is? Formulation stage Implementation stage Realization stage Evaluation stage Question No: 18 ( Marks: 1 ) - Please choose one Which of the following is the way through which an organization distributes its resources across the areas in which it competes? Scope Distinctive Competency Resource deployment Effective strategy Question No: 19 ( Marks: 1 ) - Please choose one A skill and capability that does not enable an organization to choose and implement strategies that support its mission is called its: Strength Weakness Opportunity Threat Question No: 20 ( Marks: 1 ) - Please choose one A strategy in which an organization seeks to distinguish itself from competitors through the quality of its products or services is called: Deliberate strategy Differentiation strategy Emergent strategy Focus Strategy Question No: 21 ( Marks: 1 ) - Please choose one A strategy in which an organization operates in several business that are some how linked with one another is called: Single product strategy Related diversification

 Unrelated diversification Conglomerate diversification Question No: 22 ( Marks: 1 ) - Please choose one A firm that stops buying supplies from other companies and begins to provide its own supplies, has diversified through: Forward vertical integration Backward vertical integration Forward horizontal integration Backward horizontal integration Question No: 23 ( Marks: 1 ) - Please choose one Ali has just been promoted to line manager for the assembling plant. Since Ali is now a manager, which of the following automatically also goes with the title of manager?

Span of control Authority Acceptance by the employees Respect Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is the other name of workforce specialization? Job enlargement Job enhancement Job specialization Division of labor Question No: 25 ( Marks: 1 ) - Please choose one Being "closer to customers" is a strength of which form of departmentalization? Functional Geographic Product Process Question No: 26 ( Marks: 1 ) - Please choose one Which type of organizational structure is made up of autonomous and selfcontained units? Divisional

 Functional Bureaucracy Customer Question No: 27 ( Marks: 1 ) - Please choose one An organization's structure should facilitate which of the following? Chain of command Necessity of departmentalization Achievement of goals Span of control Question No: 28 ( Marks: 1 ) - Please choose one Which of the following is best described as, it is any business that is independently owned and operated and is not dominate in its market? Corporation Entrepreneurship Small business Strategic alliance Question No: 29 ( Marks: 1 ) - Please choose one While making a business plan an entrepreneur cannot conduct market research until he: Develops legal plan Develops insurance plan Writes cover letter Chooses product or service Question No: 30 ( Marks: 1 ) - Please choose one What things the Organizations are doing to facilitate an effective wider span of control for their managers? Decentralizing management functions Increasing inventory levels Increasing budget allowances Investing in employee training Question No: 31 ( Marks: 1 ) - Please choose one Suppose that motivated employees are in great tension. In order to relieve this tension they should: Involve in entertaining activities Achieve their personal Goal Reduce putting efforts Exert more efforts

Question No: 32 ( Marks: 1 ) - Please choose one According to Maslow, which one of the following needs does not fit into the higher-order needs? Self-actualization Esteem Physiological Social Question No: 33 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a hygiene factor? Working Conditions Salary Relationship with supervisor Work itself Question No: 34 ( Marks: 1 ) - Please choose one According to McClelland's three-need theory, people who are striving for personal achievement rather than for the trappings and rewards of success have a high: Need for achievement Need for affiliation Need for power Need for sympathy Question No: 35 ( Marks: 1 ) - Please choose one Which of the following theory points out that the individual has to be rewarded with something that he or she values? Herzbergs theory Expectancy theory Equity theory McClellands goal setting theory Question No: 36 ( Marks: 1 ) - Please choose one Men tend to use which of the following leadership style? Employee-centered Interpersonal-centered Charisma-centered Task-centered Question No: 37 ( Marks: 1 ) - Please choose one Which of the following is the correct order of the interpersonal communication process?

 Sender > message > encoding > receiver > feedback > decoding > message Sender > message > encoding > receiver > decoding > message > feedback Sender > encoding > message > receiver > decoding > message > feedback Sender > message > encoding > receiver > feedback > decoding > message Question No: 38 ( Marks: 1 ) - Please choose one Which of the following is a major drawback of written communication? Lack of feedback Lack of precision Less well thought out Lack of verifiable permanent record Question No: 39 ( Marks: 1 ) - Please choose one The Customer Service Representative in the bank was concerned about Mr. Alis account, so she contacted the Regional Credit Manager for more information. This is an example of which of the following? Downward communication Vertical communication Horizontal communication Upward communication Question No: 40 ( Marks: 1 ) - Please choose one Which of the following is NOT a characteristic of managerial control in less advanced countries? Highly centralized decision making Direct supervision Direct control devices Standardized rules and procedures Question No: 41 ( Marks: 1 ) - Please choose one Which of the following is a process that involves managers from all parts of the organization in the formulation of strategic goals? Strategic organizing Strategic management Strategic positioning Strategic planning Question No: 42 ( Marks: 1 ) - Please choose one Ali has a job that pays him well, he desires to make a contribution to the organization, and he has an active social life. His desire is to become all

that he is capable of becoming. Ali is at which of the following need defined by Maslow? Self-actualization Safety Social Esteem Question No: 43 ( Marks: 1 ) - Please choose one Behavioral viewpoint emphasizes the need of understanding the various factors affecting the_______ in an organization. Social behavior Moral behavior Ethical behavior Human behavior Question No: 44 ( Marks: 1 ) - Please choose one The single European Union currency is called:

Franc Franc-mark Pound Euro Question No: 45 ( Marks: 1 ) - Please choose one Ali always consults with his employees and uses their suggestions before making a decision. He is demonstrating which type of leadership style? Directive Achievement-oriented Participative Supportive Question No: 46 ( Marks: 1 ) - Please choose one The customs, norms, values and demographic characteristics of the society in which the organization functions are called: The socio-cultural element The legal-political element The economic element The international element Question No: 47 ( Marks: 1 ) - Please choose one The steps in strategic management include all EXCEPT: Defining company vision & mission Assessing internal & external environment Choosing one alternative from among a set of alternatives

 Formulating strategies and implementing strategies Question No: 48 ( Marks: 1 ) - Please choose one Which of the following order is correct about strategy formulation? Developing specific strategies, identifying the mission and strategic goals, conducting competitive analysis Identifying the mission and strategic goals, conducting competitive analysis, developing specific strategies Identifying the mission and strategic goals, developing specific strategies, conducting competitive analysis Developing specific strategies, conducting competitive analysis, identifying the mission and strategic goals Question No: 49 ( Marks: 1 ) - Please choose one XYZ Company has been dealing in crockery since the last 12 years. Companys performance is satisfactory and the environment appears to be stable and unchanging, thats why company sees no reason to change. It is falls in which of the following strategy? Stability Diversification Concentration Direct Expansion Question No: 50 ( Marks: 1 ) - Please choose one Tall structure is more expensive because of: Few departments Lesser resources Fewer hierarchical levels More hierarchical levels Question No: 51 ( Marks: 1 ) - Please choose one Sara has switched to a new job where she is handling a wide variety of communication tasks. She feels that she can utilize her full potential in new job as compare to previous job with more pay. In this situation which of the following need is more important for Sara? Physiological Self actualization Esteem Safety Question No: 52 ( Marks: 1 ) - Please choose one According to Maslows hierarchy of need which of the following is an external esteem need?

 Recognition Achievement Autonomy Self-respect Question No: 53 ( Marks: 1 ) - Please choose one Mr. Ali, Production manager of Alpha Company has been assigned a task of completing an assignment in a specific time. Mr. Ali is assessing his efforts that will lead to the required level of performance. Mr. Ali is concentrating on which issue according to expectancy theory? Effort- performance relationship Performance- outcome relationship Performance- valence relationship All of the given options Question No: 54 ( Marks: 1 ) - Please choose one Challenging job itself is -----------------. Extrinsic satisfaction Achievement High target Intrinsic satisfaction Question No: 55 ( Marks: 1 ) - Please choose one In many organizations individuals who have good computer skills and ability to solve related problems can influence others because of their: Coercive Power Referent Power Expert Power Reward Power Question No: 56 ( Marks: 1 ) - Please choose one Ali is the player of local cricket team and he always try to keep him fit in the game as he idealizes Wasim Akram as the best cricketer. Ali is influenced by which of the following powers of Wasm Akram?

Expert Power Referent Power Reward Power Coercive Power Question No: 57 ( Marks: 1 ) - Please choose one Managers are those who------------:

 Do things right Do the right things Both of the given options None of the given options Question No: 58 ( Marks: 1 ) - Please choose one The focus of ___________ is just on problem solving whereas the focus of _____________ is on inspiring and motivating as well. Leader, Manager Manager, Leader Leader, Coordinator Coach, Leader Question No: 59 ( Marks: 1 ) - Please choose one Employees in Research & Development department are divided into two groups. Each group is required to research on why the demand of their product is declining and they have to present a report within two weeks. Identify the type of group used in the given situation. Command group Functional group Task group Interest group Question No: 60 ( Marks: 1 ) - Please choose one Which of the following is called specialized terminology that members of a group use to communicate among themselves? Jargon Decoding Encoding Grapevine Question No: 61 ( Marks: 1 ) - Please choose one The force that results when group process losses are greater than any gains achieved is called: Individualism Cohesiveness Positive synergy Negative synergy Question No: 62 ( Marks: 1 ) - Please choose one XYZ Company is dealing in consumer products and operating in highly competitive market. Company wants to assure the quality of its product by

applying best suitable control method. Which of the following control method will be suitable for XYZ Company?

Bureaucratic control Market control Clan control None of the given options Question No: 63 ( Marks: 1 ) - Please choose one Balanced Scorecard is a latest approach of control mechanism for organization. It covers: Customer prospective Internal perspective Financial perspective All of the given options Question No: 64 ( Marks: 1 ) - Please choose one Which of the following term is used to describe the Quality-related characteristics? MATER PEST RATER PERT Question No: 65 ( Marks: 3 ) Explain Satisfaction progression Principle and Frustration regression principle with the help of examples. Solution:
The satisfaction-progression principle is a principle that states that satisfaction of one level of need encourages concern with the next level ERG theory incorporates a frustration regression principle which states that if we are continually frustrated in our attempts to satisfy a higher-level need, we may cease to be concerned about that need.

Question No: 66 ( Marks: 5 ) Research findings suggest that managers spend more time in listening than reading or speaking. Define guideline for managers to become effective listeners. Solution:
First and foremost, stop talking! It is difficult to listen and speak at the same time.

Put the other person at ease. Give them space and time and permission to speak. How we look at them, how we stand or sit, makes a huge difference: Relax, and let them relax as well. Show the other person that you want to hear them. Look at them. Nod when you can agree, ask them to explain further if you dont understand. Listen to understand them and their words, rather than just for your turn. Remove distractions. Good listening means being willing to turn off the TV, close a door, stop returning emails or reading your mail. Give the speaker your full attention, and let them know they are getting your full attention. Empathize with the other person. Especially if they are telling you something personal or painful, or something you intensely disagree with, take a moment to stand in their shoes, to look at the situation from their point of view. Be patient. Some people take longer to find the right word, to make a point or clarify an issue. Give the speaker time to get it all out before you jump in with your reply. Watch your own emotions. If what they are saying creates an emotional response in you, be extra careful to listen carefully, with attention to the intent and full meaning of their words. When we are angry, frightened or upset, we often miss critical parts of what is being said to us. Be very slow to disagree, criticize or argue. Even if you disagree, let them have their point of view. If you respond in a way that makes the other person defensive, even if you win the argument, you may lose something far more valuable. Ask lots of questions. Ask the speaker to clarify, to say more, give an example, or explain further. It will help them speak more precisely and it will help you hear and understand them more accurately. STOP TALKING! This is both the first and the last point, because all other tools depend on it. Nature gave us two ears and only one tongue, which is a gentle hint that we should listen twice as much as we talk.

Question No: 67 ( Marks: 10 ) In your view what are the causes of the failure of MBO system and how a manager can overcome these problems? Solution:
1) Failure to teach the philosophy of MBO: As management by objectives may seem, managers who would put into practice must understand and appreciate a good deal about it. They, in turn, must explain to subordinates what it is, how it work, why it is being done, what part it will play in appraising performance, and above all, how participants can benefit. 2) Failure to give guidelines to goal setters: Management by objectives, like any other kind of planning, cannot work if those who are expected to set goals are not given needed guidelines. Managers must know what the corporate goals are and how their own activities fit in with them. 3) Difficulty of setting goals: Truly verifiable goals are difficult to set; particularly they are to have the right degree of stretch and pull, quarter in and quarter out, year in and year out. Goal setting may not be much more difficult than any other kind of effective planning, although it will probably take more study and work to establish verifiable objectives.

4) Emphasis on short run goals: In most MBO programs, managers set goals for the short term, seldom for more than a year and often for a quarter or less. There is clearly a danger of emphasizing the short run, perhaps at the expense of the longer range.

Question No: 68 ( Marks: 10 ) Being a leader how can you motivate your employees? Solution:
SUGGESTIONS FOR MOTIVATING EMPLOYEES Several suggestions for motivating employees are given and are based on what is currently known about motivation. A. Recognize individual differences in terms of needs, attitudes, personality, and other important individual factors. B. Match people to jobs by identifying what needs are important to individuals and trying to provide jobs that allow them to fulfill those needs. C. Use goals because the literature on goal setting suggests that managers should ensure that employees have hard, specific goals and feedback on how well theyre doing in pursuit of those goals. D. Ensure that goals are perceived as attainable. Employees who see goals as unattainable will reduce their levels of effort. E. Individualize rewards. Because employees have different needs, what is a reward and reinforce to one may not work for another. F. Link rewards to performance by making rewards contingent on desired levels of performance. G. Check the system for equity. Employees should perceive that the rewards or outcomes are equal to the inputs given. H. Dont ignore money. The allocation of performance-based increases, piecework bonuses, and other pay incentives is important in determining employee motivation.

FINALTERM EXAMINATION Fall 2009 MGT503- Principles of Management (Session - 2) Ref No: Time: 120 min Marks: 92 Student Info StudentID: Center: ExamDate: OPKST 3/3/2010 12:00:00 AM

For Teacher's Use Only Q No. 1 2 Marks Q No. 9 10

Total

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13

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16

Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks 65 66 67 68 57 58 59 60 61 62 63 64 49 50 51 52 53 54 55 56 41 42 43 44 45 46 47 48 33 34 35 36 37 38 39 40 25 26 27 28 29 30 31 32 17 18 19 20 21 22 23 24

Question No: 1 ( Marks: 1 ) Sociology can be defined as:

- Please choose one

The study of people in relation to their fellow human beings The study of societies which help to learn about human and their activities It is the study of behavior of the individuals or groups within the political environment The science that seeks to measure and explains human behavior Question No: 2 ( Marks: 1 ) - Please choose one The basic purpose of the construction of China Wall was: To make territory clear To defend the area To protect the Silk Road All of the given options Question No: 3 ( Marks: 1 ) - Please choose one The person who maintains network of connection outside the organization to obtain information is called: Entrepreneur Disseminator Spokesperson Liaison Question No: 4 ( Marks: 1 ) - Please choose one Jamshed is a CFO at Mutual Saving Bank. According to research studies, which management activities are likely to take up the greatest amount of his time? Planning Organizing Controlling Leading Question No: 5 ( Marks: 1 ) - Please choose one All of the following are called "Classical Viewpoints" EXCEPT: Scientific management Industrial management Administrative management Bureaucratic management Question No: 6 ( Marks: 1 ) - Please choose one Munsterberg is considered to be the father of ________ psychology. Clinical Industrial Behavior Theoretical

Question No: 7 ( Marks: 1 ) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: Contingency theory Behavioral theory Administrative theory Social theory Question No: 8 ( Marks: 1 ) - Please choose one An organization that has developed the capacity to continuously learn, adapt and change is called: Learning organization Open organization Leading organization Close organization Question No: 9 ( Marks: 1 ) - Please choose one System approach recognizes that organizations are not: Self-contained Self-controlled Self-discipline Self-motivated Question No: 10 ( Marks: 1 ) - Please choose one Which of the following is called output of a system?

Human Information resource Employee behavior Material Question No: 11 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: Innovation Aggressiveness Stability Customer orientation Question No: 12 ( Marks: 1 ) - Please choose one

If an individual knows the price of three similar cars at different dealerships, he or she is operating under what type of decision-making condition?

Risk Uncertainty Certainty Factual Question No: 13 ( Marks: 1 ) - Please choose one In decision making process, ideas should be evaluated on the basis of: Acceptability Durability Accountability Liability Question No: 14 ( Marks: 1 ) - Please choose one Asad spoke out in a meeting in favor of a potential cost savings that would result from a new employee benefits program offered by the company. He later received information that showed that his initial decision about the cost savings was incorrect, but he was too embarrassed to publicly admit that he was wrong, so he stuckby his original statement. Asad is practicing which of the following? Bounded rationality Satisficing Escalation of commitment Maximizing Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is NOT one of the three techniques for assessing the environment?

Project management Benchmarking Forecasting Environmental scanning Question No: 16 ( Marks: 1 ) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following?

 Constraints Feasibility regions Scenarios Basis for the objective function Question No: 17 ( Marks: 1 ) - Please choose one Plans that apply to the entire organization, establish the organization's overall objectives and seek to position the organization in terms of its environment are called: Tactical plans Strategic plans Single-use plans Operational plans Question No: 18 ( Marks: 1 ) - Please choose one Starbucks ________ of opening one hundred stores per year helps everyone in the firm recognize the strong emphasis on growth. Goal Mission Vision Plan Question No: 19 ( Marks: 1 ) - Please choose one Mission Statement of Johnson & Johnson is: We believe our first responsibility is to the doctors, nurses, and patients, to mothers and all others who use our products This statement shows which of the following attributes of mission statement? Location Customers Self concept Desired public image Question No: 20 ( Marks: 1 ) - Please choose one A skill and capability that does not enable an organization to choose and implement strategies that support its mission is called its: Strength Weakness Opportunity Threat

Question No: 21 ( Marks: 1 ) - Please choose one At the first step of goal setting a manager should: Evaluate available resources Review organizations mission Write down goals Estimate expected benefits Question No: 22 ( Marks: 1 ) - Please choose one In which of the following methods goals are defined at the top of the organization and then broken down into sub groups? Directional goal setting Stated goal setting Traditional goal setting Specific goal setting Question No: 23 ( Marks: 1 ) - Please choose one A strategy in which an organization operates in several business that are some how linked with one another is called: Single product strategy Related diversification Unrelated diversification Conglomerate diversification Question No: 24 ( Marks: 1 ) - Please choose one As the number of employees in an organization grows, structure tends to become more: Informal Centralized Decentralized Specialized Question No: 25 ( Marks: 1 ) - Please choose one Being "closer to customers" is a strength of which form of departmentalization? Functional Geographic Product Process Question No: 26 ( Marks: 1 ) - Please choose one What kind of structure does the parent company often provide to support services of its child company? Matrix

 Divisional Functional Team Question No: 27 ( Marks: 1 ) - Please choose one Which type of organizational structure is made up of autonomous and selfcontained units? Divisional Functional Bureaucracy Customer Question No: 28 ( Marks: 1 ) - Please choose one The "degree of environmental uncertainty" affects a companys: Unit production Structure Technology Flow of information Question No: 29 ( Marks: 1 ) - Please choose one An organization that wants to be more responsive to changes in its environment, especially to customers, is likely to have which kind of organization structure? Decentralized Very formal and rule oriented Highly centralized Mechanistic Question No: 30 ( Marks: 1 ) - Please choose one A structure that is characterized by narrow span of management and many hierarchical levels is: Tall Structure Flat Structure Matrix Structure Divisional Structure Question No: 31 ( Marks: 1 ) - Please choose one

Which of the following is a weakness of a simple structure? It relies on one person It is not flexible It is expensive There is unclear accountability Question No: 32 ( Marks: 1 ) - Please choose one Which of the following is the crucial element of team structure? Employee empowerment Faster decision-making Inexpensive to maintain Clear chain of command Question No: 33 ( Marks: 1 ) - Please choose one Which type of organizational entity is more of an organizational mind-set than a structured design? Matrix Boundaryless Functional Learning Question No: 34 ( Marks: 1 ) - Please choose one All of the following factors are the most challenging for the managers in todays competitive world EXCEPT:

Meet the market demand of products Motivating competitors to do work efficiently Facing the competition Environmental uncertainty Question No: 35 ( Marks: 1 ) - Please choose one Which of the following characteristics is NOT a part of Theory X? Employees will dislike work Employees will need to be closely controlled Employees will consider work to be a natural activity Employees will have little ambition Question No: 36 ( Marks: 1 ) - Please choose one Which of the following are the motivating variables of equity theory? Gender, tenure, education and level in organization Inputs, outputs, gender and time duration Level in organization, power and responsibility Outputs, inputs, education and experience Question No: 37 ( Marks: 1 ) - Please choose one

Which theory includes the component that employee motivation is influenced by relative as well as absolute rewards? Expectancy Three-needs Goal-setting Equity Question No: 38 ( Marks: 1 ) - Please choose one People who want to exert more power often engage in which of the following activities? Visionary leadership Reward power Office politics Charismatic training Question No: 39 ( Marks: 1 ) - Please choose one A leader who involves employees in decision-making, delegates authority and gathers input from employees, but makes the final decision, he is using which of the following leadership style? Democratic-participative Laissez-faire Autocratic Democratic-consultative Question No: 40 ( Marks: 1 ) - Please choose one A leader who involves employees in decision making, delegates authority and allows employees to have direct input into the final decision is using which of the following leadership style? Democratic-participative Laissez-faire Autocratic Democratic-consultative Question No: 41 ( Marks: 1 ) - Please choose one Visionary leaders appear to have all of the following qualities related to effectiveness in their leadership roles EXCEPT: Ability to explain the vision Ability to express the vision Ability to extend the vision Ability to enforce the vision Question No: 42 ( Marks: 1 ) - Please choose one Inputs into the operation system include all of the following EXCEPT: People

 Information Capital Strategies Question No: 43 ( Marks: 1 ) - Please choose one Ali is especially good at communicating company goals to his employees and motivating them to achieve these goals. Ali is practicing which of the following skills? Conceptual skills Organizational skills Technical skills Human skills Question No: 44 ( Marks: 1 ) - Please choose one The supplier is late with the order of papers that is needed by the college during final exams. The secretary is sent to Urdu Bazar to purchase papers until the delievery of order. This is an example of which of the following problem? Well-structured Ill-structured Programmed Non-programmed Question No: 45 ( Marks: 1 ) - Please choose one Departmental store structured around home accessories, appliances, women's clothing, men's clothing and children's clothing is an example of which of the following? Functional departmentalization Product departmentalization Process departmentalization Geographical departmentalization Question No: 46 ( Marks: 1 ) - Please choose one Which of the following is TRUE about the goal of Open-Book Management? Get employees to think like owners Help employees determine whether their salary is fair or not Allow employees to see the company's profitability Allow employees to seek other positions Question No: 47 ( Marks: 1 ) - Please choose one Mr. A wants to earn a master's degree within two years from a native university. Which of the following SMART objective Mr. A has missed while setting this goal?

Time-bound

 Acceptable Measurable Specific Question No: 48 ( Marks: 1 ) - Please choose one Which of the following plan will be exercised for a situation where the company has to prepare a plan for the repairs of a newly introduced mobile in the market in case of any malfunctioning? Specific plan Operational plan Standing plan Single-use plan Question No: 49 ( Marks: 1 ) - Please choose one Which of the following is not TRUE about strategic management? Its involved in many of the decisions that managers make Companies with formal strategic management systems had higher financial returns than those companies with no such systems It makes decisions by focusing on the targets or future end results set by lower management that address specific, measurable outcomes required from the lower levels It has moved beyond for-profit organizations to include all types of organizations, including not-for-profit Question No: 50 ( Marks: 1 ) - Please choose one A significant edge over the competition in dealing with competitive forces is called: Core Competencies Competitive advantage Competitive force Swot analysis Question No: 51 ( Marks: 1 ) - Please choose one Intrepreneurs can act as: Idea sponsor Idea champion Idea generator All of the following options Question No: 52 ( Marks: 1 ) - Please choose one A Company is dealing in many businesses, for its fertilizer's business , company will require which of the following level strategy? Corporate level Business level Functional level

 Operational level Question No: 53 ( Marks: 1 ) - Please choose one In which of the following type of departmentalization, employees are more concern about specialty than the needs of organization overall. Product Customer Functional Geographic Question No: 54 ( Marks: 1 ) - Please choose one Degree to which the job provides clear and timely information about performance results is called: Autonomy Feedback Supervision Responsibility Question No: 55 ( Marks: 1 ) - Please choose one

When we talk about an organizations core technology, we mean organizations: Less important technology Most important technology All technologies the organization is using Technology that is never used Question No: 56 ( Marks: 1 ) - Please choose one The structure of a learning organization should be: Mechanistic Organic Rigid Inflexible Question No: 57 ( Marks: 1 ) - Please choose one Mr. A is a marketing manger of an organization where he is controlling six employees whereas Mr. B is a production manager of the same organization and he is controlling Fifteen employees. Mr. B is having ____________ as compare to Mr. A. Narrow span of control Wide span of control Central span of control All of the given options

Question No: 58 ( Marks: 1 ) - Please choose one Mr. A is working as machine operator and he has to take precautionary measures to keep himself safe from any injury. Which of the following needs is critical for Mr. A? Social Self actualization Esteem Safety

Question No: 59 ( Marks: 1 ) - Please choose one Which of the following can be used by the mangers to weaken the behavior by not providing a desirable outcome to employees? Avoidance Positive reinforcement Extinction Punishment Question No: 60 ( Marks: 1 ) - Please choose one The president of ABC Company asks his employees to follow the rule and regulations and all of his employees comply with his order. President influences the employees by which of the following power?

Referent Power Coercive Power Expert Power Legitimate Power Question No: 61 ( Marks: 1 ) - Please choose one Martin Luther king was a passionate leader with influencing personality and had the ability to make stirring, emotionally arousing speeches. Which leadership style he had? Transactional Transformational Charismatic Visionary Question No: 62 ( Marks: 1 ) - Please choose one Workers in the production department are given a manual having information regarding the machine operations. This is an example of:

 Non-verbal Verbal Written Oral Question No: 63 ( Marks: 1 ) - Please choose one The process in which one party perceives that its interests are being opposed or adversely affected by some other parties is called: Crises Conflict Agreement Stress Question No: 64 ( Marks: 1 ) - Please choose one A performance measurement tool that covers four areas "financial, customer, internal processes, and people" and that can enhance companys performance is called: Benchmarking Cyber control system Non-cybernetic control system Balanced scorecard Question No: 65 ( Marks: 3 ) Enlist the steps involved in strategy formulation.

Question No: 66 ( Marks: 5 ) Explain the importance of good communication.

Question No: 67 ( Marks: 10 ) ABC Company is currently facing a problem of low volume of sales and inefficiency of the production department. Company is having number of managerial layers, very complicated communication system and delays in decision making. This is because mangers have to pass through ten higher-level management approvals to make a decision about an issue related to production. CEO of the company has decided to flatten the organizational structure. What practices company can use to flat its structure and what were the drawbacks of previously used tall structure?

Question No: 68 ( Marks: 10 ) ABC Company aims at providing high quality products to its customers. Company provides flexible authority to its employees at each level and

involves them in decision making process to enhance the quality of the product. Inspite of specified rules and regulations, employees are allowed to participate in the discussions and company also facilities its employees in their achieving goals. Identify the managerial approach used for controlling purposes in above situation. Also discuss characteristics of this approach.

FINALTERM EXAMINATION Fall 2009 MGT503- Principles of Management (Session - 2) Ref No: 1266847 Time: 120 min Marks: 92 Student Info StudentID: Center: ExamDate: MC090402081 OPKST 3/3/2010 12:00:00 AM

For Teacher's Use Only Q No. 1 2 Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks 41 42 33 34 25 26 17 18 9 10

Total

11

12

13

14

15

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Question No: 1

( Marks: 1 )

- Please choose one

Which of the following statement is NOT true for productivity?

Productivity is a major goal in virtually every organization For individual companies, increased productivity means a more competitive cost structure Productivity is a composite of people and operations variables Productivity can be improved by dealing with large number of suppliers Question No: 2 ( Marks: 1 ) - Please choose one Reading periodicals and maintaining personal contacts come under the role of: Monitor Spokesperson Leader Negotiator Question No: 3 ( Marks: 1 ) - Please choose one The role that involves symbolic nature duties is called: Interpersonal role Managerial role Decisional role Informational role Question No: 4 ( Marks: 1 ) - Please choose one Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in: Planning Organizing Leading Controlling Question No: 5 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: Decreased effectiveness Increased effectiveness Decreased efficiency Increased efficiency Question No: 6 ( Marks: 1 ) - Please choose one All of the following are titles of middle level managers EXCEPT: Operator District manager Dean

 Division manager Question No: 7 ( Marks: 1 ) - Please choose one Group of studies that was conducted at Western Electric's during 1920 and 1930 are called: Social studies Moral studies Ethical studies Hawthorne studies Question No: 8 ( Marks: 1 ) - Please choose one Field of management that focuses on designing and implementing computer based information systems is called: Management information system Operations management Marketing management Principles of management Question No: 9 ( Marks: 1 ) - Please choose one Systems that interact with their environment dynamically are called: Close systems Open systems Flexible systems Social systems Question No: 10 ( Marks: 1 ) - Please choose one System approach recognizes that organizations are not: Self-contained Self-controlled Self-discipline Self-motivated Question No: 11 ( Marks: 1 ) - Please choose one Which of the following is called an input to a system?

Human Products Services Employee behavior Question No: 12 ( Marks: 1 ) - Please choose one

Which of the following concept suggests that organizational units may often be more successful working together than working alone?

Transformation Synergy Negative Entropy Entropy Question No: 13 ( Marks: 1 ) - Please choose one Choosing the best alternative is a relatively simple matter if we have done a good job in step five of rational decision making process while assigning: The weighted criteria correctly Right decision criteria Analyzing alternatives The highest weighted score Question No: 14 ( Marks: 1 ) - Please choose one Which of the following aspect of decision making is based on facts such as costs, revenues and product design specifications? Decision quality Escalation of commitment Optimizing Satisficing Question No: 15 ( Marks: 1 ) - Please choose one Suppose you need a subject to take in order to graduate. There are five different courses you could take. You call one friend and on the basis of her excellent experiences in mathmatics, you choose it. Which of the following would best describe this situation? Bounded rationality Unbounded rationality Escalation of commitment Rational decision-making Question No: 16 ( Marks: 1 ) - Please choose one The strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision? Maximizing Satisficing Risky Optimal

Question No: 17 ( Marks: 1 ) - Please choose one Sony has a goal to acquire a firm in the entertainment industry. The goal was realized when Sony bought Columbia picture. It comes under which of the following? Strategic goal Operational goal Tactical goal Personal goal Question No: 18 ( Marks: 1 ) - Please choose one When objectives are not written down or rarely verbalized, and the planning is general and lacks continuity, which one of the following type of planning is used? Environmental planning Economic planning Informal planning Formal planning Question No: 19 ( Marks: 1 ) - Please choose one A company should develop its plan in which of the following order? Mission, operational, strategic, and tactical Strategic, tactical, mission, and operational Mission, tactical, strategic, and operational Mission, strategic, tactical, and operational Question No: 20 ( Marks: 1 ) - Please choose one Organizations that exploit their distinctive competencies often attain above normal economic performance and obtain which of the following? Distinctive competencies Common strength Competitive edge Competitive parity Question No: 21 ( Marks: 1 ) - Please choose one A skill and capability that does not enable an organization to choose and implement strategies that support its mission is called its: Strength Weakness Opportunity Threat Question No: 22 ( Marks: 1 ) - Please choose one Which of the following is an area in the environment that if exploited may generate high performance for organization? Strength

 Weakness Opportunity Threat Question No: 23 ( Marks: 1 ) - Please choose one ABC Company is in the process of buying a smaller competitor and incorporating that company's resources into his business. This is an example of which of the following types of strategies? Merger Stability Retrenchment Acquisition Question No: 24 ( Marks: 1 ) - Please choose one A firm that stops buying supplies from other companies and begins to provide its own supplies, has diversified through: Forward vertical integration Backward vertical integration Forward horizontal integration Backward horizontal integration Question No: 25 ( Marks: 1 ) - Please choose one Which of the following organization is responsible for the development of small business in Pakistan? SMEDA BISE ICMA PCSIR Question No: 26 ( Marks: 1 ) - Please choose one While making a business plan an entrepreneur cannot forecast sales revenues without: Market Research Developing legal plan Writing cover letter Developing insurance plan Question No: 27 ( Marks: 1 ) - Please choose one Which of the following is the most common source of new business financing? Venture capitalist Personal resources Lender Strategic alliances Question No: 28 ( Marks: 1 ) - Please choose one

An organization that wants to be more responsive to changes in its environment, especially to customers, is likely to have which kind of organization structure? Decentralized Very formal and rule oriented Highly centralized Mechanistic Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is an internal state that makes certain outcomes appear attractive? Fad Desire Need Fashion Question No: 30 ( Marks: 1 ) - Please choose one Which of the following are three important elements with regard to motivation? Efforts, Organizational Goals and Needs Mission, Vision statement and Efforts Desire, Needs and Resources Goals, Employees and Desire Question No: 31 ( Marks: 1 ) - Please choose one According to Maslow, which hierarchy is in proper order from lowest to highest? Safety, physiological, esteem, self-actualization, social. Esteem, physiological, self-actualization, safety, social Self-actualization, physiological, social, esteem, safety Physiological, safety, social, esteem, self-actualization Question No: 32 ( Marks: 1 ) - Please choose one Which theory includes the component that employee motivation is influenced by relative as well as absolute rewards? Expectancy Three-needs Goal-setting Equity Question No: 33 ( Marks: 1 ) - Please choose one According to McClelland's three-need theory, people who are striving for personal achievement rather than for the trappings and rewards of success

have a high: Need for achievement Need for affiliation Need for power Need for sympathy Question No: 34 ( Marks: 1 ) - Please choose one All of the following are advantages of oral communication EXCEPT: It is easy to use It is accurate It facilitates feedback It can be done with little preparation Question No: 35 ( Marks: 1 ) - Please choose one Tone of voice, posture and nonverbal facial expressions are examples of which of the following? Body language Feelings Formal communication Informal Communication Question No: 36 ( Marks: 1 ) - Please choose one Which of the following is selected by the source and may be formal for jobrelated messages or informal for personal or social messages? Message Channel Feedback Noise Question No: 37 ( Marks: 1 ) - Please choose one The process in which a sender manipulates information so the receiver will see it more favorably, is called: Filtering Selective perception Noise Information overload Question No: 38 ( Marks: 1 ) - Please choose one Inputs into the operation system include all of the following EXCEPT: People Information Capital Strategies Question No: 39 ( Marks: 1 ) - Please choose one

Focusing on the greatest good for the greatest number of people is an example of which of the following views of ethics? Utilitarian theory Theory based on rights Theory of justice Theory of freedom Question No: 40 ( Marks: 1 ) - Please choose one Which one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals? Planning Organizing Staffing Leading Question No: 41 ( Marks: 1 ) - Please choose one Which of the following are the hygiene factors? Fringe benefits, recognition and motivation Achievement, responsibility and growth Friendship groups, working conditions and responsibilities Company policies, working conditions and salary Question No: 42 ( Marks: 1 ) - Please choose one The Walt Disney Companys movies, theme parks and television programs all benefit one another. Children who enjoy a Disney movie like LION KING want to go to Disney world and see lion king show. They benefit greatly from: Negative Entropy Synergy Transformation Entropy Question No: 43 ( Marks: 1 ) - Please choose one Decision making under risk means:

The decision maker has no data on which to base his or her decision The decision maker is used to dealing with high-risk situations The decision maker knows all of the risks involved in the situation The decision maker can estimate the risk involved in making a decision Question No: 44 ( Marks: 1 ) - Please choose one

External analysis of an organization includes all of the followings EXCEPT: Shadow-strategy task force Strategic groups Core capability Environmental scanning Question No: 45 ( Marks: 1 ) - Please choose one MA. Sohail, CEO of Leads Groups has to increase the salaries of marketing staff because of high turnover, demand of more salary and lack of motivation in the marketing department. Which of the following force created the need for change in the salary of marketing department?

Change in strategy Technology Economic changes Change in employee behavior Question No: 46 ( Marks: 1 ) - Please choose one In which of the following type of departmentalization, employees are more concern about specialty than the needs of organization overall. Product Customer Functional Geographic Question No: 47 ( Marks: 1 ) - Please choose one Grouping of job activities is also known as:

Job design Job specification Departmentalization Distributing authority Question No: 48 ( Marks: 1 ) - Please choose one Discretion or decision making power can be given to a person, unit or an organization refers to which of the following? Autonomy Supervision Responsibility Feedback Question No: 49 ( Marks: 1 ) - Please choose one

When we talk about an organizations core technology, we mean organizations: Less important technology Most important technology All technologies the organization is using Technology that is never used Question No: 50 ( Marks: 1 ) - Please choose one The goal of Boundary less organization is: To separate it from its suppliers and customers To provide segregation to departments To develop greater flexibility and responsiveness to change and to facilitate the free exchange of information and ideas To design a mechanistic structure Question No: 51 ( Marks: 1 ) - Please choose one What motivates us relates to which of the following type of motivation theory? Content Theories of motivation Process theories of motivation Reinforcement theories of motivation Hawthorne studies Question No: 52 ( Marks: 1 ) - Please choose one According to Maslows hierarchy of need which of the following is an internal esteem need? Self respect Attention Recognition Status Question No: 53 ( Marks: 1 ) - Please choose one Mr. As outcome for the month is Rs.3000 with an input of 30 hours/week whereas Mr. Bs outcome for the month is Rs.25000 with an input of 30 hours/week. Mr. B is feeling inequity because of being: Over rewarded Under rewarded Equally rewarded None of the given options Question No: 54 ( Marks: 1 ) - Please choose one Which of the following can be used by the mangers to weaken the behavior by providing an undesirable outcome to employees?

 Avoidance Positive reinforcement Extinction Punishment Question No: 55 ( Marks: 1 ) - Please choose one According to expectancy theory, for a motivated behavior to be occur Effort-Performance must be __________. Less than zero Greater than zero Equal to zero None of the given options Question No: 56 ( Marks: 1 ) - Please choose one Mr. B is an efficient employee of his department and the manager rewarded him with an increase in the salary. He was happy with the raise in salary but at the same time he has been transferred to the other department that was not a desirable outcome for him. According to expectancy theory transfer was a __________ valance for him. Effective Negative Positive Equity Question No: 57 ( Marks: 1 ) - Please choose one Miss Sadaf is the principal of PF High School. She asks all the staff members to arrive daily at 7:00am and the staff members obey her orders. Miss Sadaf is using which of the following power? Referent Power Legitimate Power Reward Power Expert Power Question No: 58 ( Marks: 1 ) - Please choose one The focus of ___________ is just on problem solving whereas the focus of _____________ is on inspiring and motivating as well. Leader, Manager Manager, Leader Leader, Coordinator Coach, Leader Question No: 59 ( Marks: 1 ) - Please choose one All of the following are the situational theories EXCEPT: Michigan Studies

 Hersey and Blanchard Leadership approach Path Goal Model Fiedlers Model Question No: 60 ( Marks: 1 ) - Please choose one All of the following are the dimensions that make the concept of trust. EXCEPT: Competence Consistency Communication Integrity Question No: 61 ( Marks: 1 ) - Please choose one Which of the following can be used as a medium of communication in the organizations? Manuals Meetings Face to face discussions All of the given options Question No: 62 ( Marks: 1 ) - Please choose one Workers in the production department are given a manual having information regarding the machine operations. This is an example of: Non-verbal Verbal Written Oral Question No: 63 ( Marks: 1 ) - Please choose one The degree to which members are attracted to a group, motivated to remain in the group, and are mutually influenced by one another is called:

Synergy Social Loafing Group Task Group Cohesiveness Question No: 64 ( Marks: 1 ) - Please choose one The process in which one party perceives that its interests are being opposed or adversely affected by some other parties is called: Crises Conflict Agreement Stress

Question No: 65 ( Marks: 3 ) What is the difference between weaknesses and threats? Question No: 66 ( Marks: 5 ) Explain five techniques for overcoming communication barriers.

Question No: 67 ( Marks: 10 ) XYZ Ltd is a firm which undertakes reconstruction and maintenance. The work is carried out by teams which operate independently of each other. As a team cocoordinator, you have investigated a number of recent customer complaints about delays. It appears that instructions given to head office are not reaching the teams quickly or clearly enough. The teams come away feeling that head office lacks understanding of their work and respect for their inputs. You have identified the problem as poor communication on many levels. With the above stated issue explain the particular problems of upward communication in an organization. Suggest how upward communication can be improved? Question No: 68 ( Marks: 10 ) Explain McCllellands acquired-needs theory. What are the implications of McClellands theory on workers behavior in the work place? FINALTERM EXAMINATION Fall 2009 MGT503- Principles of Management (Session - 1) Ref No: 1266790 Time: 120 min Marks: 92 Student Info StudentID: Center: ExamDate: OPKST 2/22/2010 12:00:00 AM

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Question No: 1 ( Marks: 1 ) - Please choose one According to Fiedlers LPC Theory, the extent to which the leader delineates "which, what, how, and why work should be performed is referred to as which of the following? Task structure Leader member relations Position power Task oriented leadership Question No: 2 ( Marks: 1 ) - Please choose one Which of the following leaders can inspire followers above their own self-interests and can have a profound effect on their performance? Transactional leader Transformational leader Emotional leader Informational leader Question No: 3 ( Marks: 1 ) - Please choose one Which of the following statements would be TRUE according to Theory Y manager? Employees view work as being as natural as rest or play Employees will shirk responsibilities whenever possible Employees dislike work Employees must be coerced, controlled, or threatened Question No: 4 ( Marks: 1 ) - Please choose one The Great China Wall has been built in almost: 900 years 956 years 856 years 1000 years Question No: 5 ( Marks: 1 ) - Please choose one Which one of the following is explaining the Entrepreneur in the best way? Goals Setter Decision Maker Communicator Initiator Question No: 6 ( Marks: 1 ) - Please choose one Determining the tasks to be accomplished, how the tasks are to be grouped and who is responsible for the various tasks is known as which of the following processes of

management? Planning Organizing Leading Controlling Question No: 7 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: Decreased effectiveness Increased effectiveness Decreased efficiency Increased efficiency Question No: 8 ( Marks: 1 ) - Please choose one All of the following are titles of middle level managers EXCEPT: Operator District manager Dean Division manager Question No: 9 ( Marks: 1 ) - Please choose one When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called :

Division of work Discipline Unity of command Stability of tenure of personnel Question No: 10 ( Marks: 1 ) - Please choose one A field of expertise that is responsible for the production and delivery of an organizations products and services is called: Management information system Operations management Marketing management Principles of management Question No: 11 ( Marks: 1 ) - Please choose one Which of the following must be present in order to initiate the decision-making process? Plenty of time Pressure to act Time management Effective use of resources

Question No: 12 ( Marks: 1 ) - Please choose one Choosing the best alternative is a relatively simple matter if we have done a good job in step five of rational decision making process while assigning: The weighted criteria correctly Right decision criteria Analyzing alternatives The highest weighted score Question No: 13 ( Marks: 1 ) - Please choose one Only employees with top-secret clearance may enter the sealed room, is an example of which of the following? Rule Procedure Policy Plan Question No: 14 ( Marks: 1 ) - Please choose one Aisha uses a decision-making style characterized by low tolerance for ambiguity and a rational way of thinking. What style does Aisha use? Analytic Conceptual Directive Behavioral Question No: 15 ( Marks: 1 ) - Please choose one Which of the following styles of decision making is characterized by individuals who prefer complete information and consider several alternatives? Analytic Conceptual Directive Behavioral Question No: 16 ( Marks: 1 ) - Please choose one Sara has a new job and is learning to perform the tasks assigned to her. Different situations demand different decision-making processes. As she learns the general guidelines of the job, Sara is given more decision-making authority. The guidelines establish parameters for decision making and are referred as: Rule Policy Broad guideline Procedure

Question No: 17 ( Marks: 1 ) - Please choose one A few years ago Black and Decker bought general electrics small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was:

A Program A project A policy A rule Question No: 18 ( Marks: 1 ) - Please choose one Plans that apply to the entire organization, establish the organization's overall objectives and seek to position the organization in terms of its environment are called: Tactical plans Strategic plans Single-use plans Operational plans Question No: 19 ( Marks: 1 ) - Please choose one Operational plans are normally associated with which of the following organizational level? Global level Corporate level Business level Functional level Question No: 20 ( Marks: 1 ) - Please choose one In Pakistan film industry, all studios possess strengths in lighting, sound recording, set and costume design. It is called: Distinctive competencies Common strength Competitive edge Competitive parity Question No: 21 ( Marks: 1 ) - Please choose one In Pakistan China imported goods are available on very inexpensive price. These companies are practicing which of the following strategies? Focus Strategy Differentiation strategy Cost leadership strategy

 Emergent strategy Question No: 22 ( Marks: 1 ) - Please choose one A strategy in which an organization operates in several business that are some how linked with one another is called: Single product strategy Related diversification Unrelated diversification Conglomerate diversification Question No: 23 ( Marks: 1 ) - Please choose one Which of the following is NOT a strategy implementation step? Define strategic tasks Develop implementation agenda Develop mission and goals Assess organizational capabilities Question No: 24 ( Marks: 1 ) - Please choose one "Cost-savings advantages from specialization" is a feature of which kind of structural organization? Divisional Team Learning Functional Question No: 25 ( Marks: 1 ) - Please choose one Which of the following is not among the three perspectives that should be considered in preparing a business plan?

Marketing perspective Perspective of the entrepreneur Investor perspective Technical perspective Question No: 26 ( Marks: 1 ) - Please choose one An owner of an organization hires a sales representative to market his products. He gave power to sale representative to make certain decision. He has been given: Responsibility Span of control Authority

 Accountability Question No: 27 ( Marks: 1 ) - Please choose one While addressing the organizational design needs of the small organization which of the following is an important consideration? More formalization More specialization More centralization Tall hierarchy of authority Question No: 28 ( Marks: 1 ) - Please choose one Which of the following is strength of an organization with a simple structure? Clear accountability Rely on one person Maintain as the organization grows Employees are more empowered Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is a contemporary organizational structural design? Functional Divisional Learning Simple Question No: 30 ( Marks: 1 ) - Please choose one Suppose that motivated employees are in great tension. In order to relieve this tension they should: Involve in entertaining activities Achieve their personal Goal Reduce putting efforts Exert more efforts Question No: 31 ( Marks: 1 ) - Please choose one What should a manager do while motivating employees? Increase wages and salaries Incorporate promotional opportunities Recognize individual differences Use employee-recognition program Question No: 32 ( Marks: 1 ) - Please choose one According to Maslow, which hierarchy is in proper order from lowest to highest? Safety, physiological, esteem, self-actualization, social. Esteem, physiological, self-actualization, safety, social Self-actualization, physiological, social, esteem, safety

 Physiological, safety, social, esteem, self-actualization Question No: 33 ( Marks: 1 ) - Please choose one According to Herzberg's Motivation-Hygiene Theory, which of the following is NOT a hygiene factor? Working Conditions Salary Relationship with supervisor Work itself Question No: 34 ( Marks: 1 ) - Please choose one Which of the following is a special group presenting unique motivational challenges? Top management Professionals Stakeholders Competitors Question No: 35 ( Marks: 1 ) - Please choose one The need for such factors as status, recognition, attention, self-respect, autonomy, and achievement are examples of which of the following needs according to Maslows hierarchy of needs? Physiological Esteem Social Self-actualization Question No: 36 ( Marks: 1 ) - Please choose one Groups that are determined by the organization chart and composed of individuals who report directly to a given manager are called: Formal groups Informal groups Task groups Command groups Question No: 37 ( Marks: 1 ) - Please choose one In a growing number of organizations, the traditional team consisting of a manager and a team that reports directly to him or her is being replaced by which of the following more flexible teams? Quality improvement teams Virtual teams Self-managing teams Cross-functional teams

Question No: 38 ( Marks: 1 ) - Please choose one Asif's work team does its own hiring and scheduling and is even responsible for evaluating each other's performance. Asif is part of which of the following team? Problem-solving Cross-functional Self-managed Virtual Question No: 39 ( Marks: 1 ) - Please choose one Tone of voice, posture and nonverbal facial expressions are examples of which of the following? Body language Feelings Formal communication Informal Communication Question No: 40 ( Marks: 1 ) - Please choose one Which of the following refers to the fact that individuals see and hear depending upon their needs, motivation, experience, background and other personal characteristics? Filtering Feedback Emotions Selective Perception Question No: 41 ( Marks: 1 ) - Please choose one The organizational communication network that uses internet technology and allows authorized users inside the organization to communicate with certain outsiders such as customers or vendors is called: Intranet Extranet Videoconference E-mail Question No: 42 ( Marks: 1 ) - Please choose one Which of the following is the most popular type of control? Feedforward Concurrent Feedback Budgetary Question No: 43 ( Marks: 1 ) - Please choose one

The supplies or raw materials needed to create a product are called: Outputs Investments Processes Inputs Question No: 44 ( Marks: 1 ) - Please choose one Adam Smith wrote which of the following books? Wealth of Nations Behavioral Science Fundamentals of Management Organizational Behavior Question No: 45 ( Marks: 1 ) - Please choose one Employees are also known as: Internal customers Stock holders Investors Shareholders Question No: 46 ( Marks: 1 ) - Please choose one As managers move toward the organizational hierarchy, problems are more likely to become which of the following? Well-structured Ill-structured Programmed Non-programmed Question No: 47 ( Marks: 1 ) - Please choose one Salman enjoys coming to work because of working in a team that is developing a new product. The sense of belonging and friendship he shares with them demonstrates what Maslow categorized as: Physiological needs Safety needs Social needs Power needs Question No: 48 ( Marks: 1 ) - Please choose one ABC Corp. has turned each of its divisions into profit centers and evaluates each division by the percentage of total corporate profits that it generates. It uses which of the following control? Accounting

 Bureaucratic Market Sector Question No: 49 ( Marks: 1 ) - Please choose one

Which of the following is NOT a benefit of MBO? It requires consistent commitment from top management It an unbiased and systematic way to measure contribution of managers and employees It facilitates communication within the organization It links the goals of managers and employees with the goals of organization Question No: 50 ( Marks: 1 ) - Please choose one A significant edge over the competition in dealing with competitive forces is called: Core Competencies Competitive advantage Competitive force Swot analysis Question No: 51 ( Marks: 1 ) - Please choose one A company is having cost advantages due to its efficient process, this cost advantage of company will be traded as which of the following?

Threat Opportunity Weakness Strength Question No: 52 ( Marks: 1 ) - Please choose one

Which of the following level strategy is narrow in scope than business level strategy? Corporate level Functional level Regional level National level Question No: 53 ( Marks: 1 ) - Please choose one All of the following are defensive strategies EXCEPT: Divesture Bankruptcy Stability

 Harvest Question No: 54 ( Marks: 1 ) - Please choose one What is one of the weaknesses of functional departmentalization? A limited view of organizational goals Can only be used with certain types of products Can feel isolated from other organizational areas A duplication of functions Question No: 55 ( Marks: 1 ) - Please choose one In which of the following type of departmentalization, employees are more concern about specialty than the needs of organization overall. Product Customer Functional Geographic Question No: 56 ( Marks: 1 ) - Please choose one Mr. A was given the task of making 100 questions per day and 600 questions after a week, but he was able to make 500 questions at the weekend. Now he is answerable for his performance which is below expected target. Which of the following title mostly suits Mr. A?

Responsible Authoritative Accountable Autonomous Question No: 57 ( Marks: 1 ) - Please choose one What motivates us relates to which of the following type of motivation theory? Content Theories of motivation Process theories of motivation Reinforcement theories of motivation Hawthorne studies Question No: 58 ( Marks: 1 ) - Please choose one When we talk about risk taker, which name comes first in your mind? Leader Manager Businessman

 Entrepreneur Question No: 59 ( Marks: 1 ) - Please choose one Challenging job itself is -----------------. Extrinsic satisfaction Achievement High target Intrinsic satisfaction Question No: 60 ( Marks: 1 ) - Please choose one Some students are planning to form a group. They have decided to serve their community by creating the awareness among the people about the adverse effects of pollution. This group will be named as: Command group Functional group Task group Interest group Question No: 61 ( Marks: 1 ) - Please choose one Amir has very good communication skills and inspires his followers through his personal appeal and confidence. Which leadership styles Amir adopts? Visionary Charismatic Transformational Laissez fair Question No: 62 ( Marks: 1 ) - Please choose one Martin Luther king was a passionate leader with influencing personality and had the ability to make stirring, emotionally arousing speeches. Which leadership style he had? Transactional Transformational Charismatic Visionary Question No: 63 ( Marks: 1 ) - Please choose one Which of the following is included in communication functions? Motivating Sharing information Conveying emotional expressions All of the given options Question No: 64 ( Marks: 1 ) - Please choose one Letters, memos and manuals are the examples of which of the following type of communication?

 Non-verbal Verbal Written Oral Question No: 65 ( Marks: 3 ) Describe the benefits of management by objectives. Solution Better managing: MBO forces managers to think about planning for results, rather than merely planning activities or work. Better organizing: The positions in the enterprise can be built around the key result areas. Managers are required to clarify organizational roles and structures. Orderly growth of organization: MOB provides for the maintenance and orderly growth of organization by means of predetermined set of objectives for everyone involved. Development of effective controls: MBO not only sharpens the planning, but also develops effective controls.

Question No: 66 ( Marks: 5 ) Distributing authority is an important building block of organizational structure. Explain the process through which managers distribute authorities and why managers exercise this practice?

Question No: 67 ( Marks: 10 ) Suppose you are a manager in 'Unilever Pakistan' and you have been assigned the task of conducting SWOT analysis of 'Unilever Pakistan'. What could be your findings after completing this task?

STRENGTHS

Well-established brand name

Unilever being one of the well- established brands all over the world has a number of attributes, which result in its strengths. Unilever didnt start out as a market leader and did not have an advantage of it being the market leader in the category of the consumer goods.

Aware of the Consumer Buying Behavior

The products of Unilever have been around for more than a decade, whereas the company prevails under the name of Unilever for more than 70 years. Thus, the Research and Development department of Unilever are aware of the buying behaviors of the customers so well, as they have researched the grandfathers, fathers and the current customers. Unilever has Global reach, with local Roots.

Vast Distribution Networks

When said that Unilever had acquired and had merged with a number of local companies, it means that a vast distribution network is also being acquired by Unilever. Considering the Pakistani Market Scenario, we saw when Walls a product of Unilever acquired Polka, it also acquired the vast distribution networks that Polka already had. As when you enter in a new market, it is a tremendously hard job to get your product in different parts where different customers of different needs are located. Thus the distribution channel of Unilever owes its success to the local industry, which it has acquired or merged with.

Handling and managing more than 90 countries simultaneously

Even though Unilever is a huge company, having more than 250 tail- brands, integrating them all is a bit of a problem. But Unilever is doing a really good job in handling more than 90 countries simultaneously all over the world

Financial Stability

A lot of the stability of Unilever today owes to its capturing of markets in the early 20th Century.

WEAKNESSES
When we say that organizations are like individuals, we mean that there are weaknesses in organizations just like those of individuals. There are some features of Unilever which attribute to its weaknesses:

Confusion in their products

A major confusion occurs in the brands of Unilever is that they are producing brands like Lipton and Brookbond which are the producers of tea against each other. These brands even though are marketing in a separate kind of market; still there is confusion amongst the consumers that the brands of Lipton and Brookbond are competitors of each other.

Brands have swallowed up the Parent Company Name

It is seen that brands like Lipton, Sunsilk, Surf Excel and Walls etc have swallowed up the parent company name. In this scenario the consumers know about the product lines and less about the main company. Lipton and Surf Excel have become such big names that Unilever the name itself is having some problem with the subsidiary brands. This seems to be some what of a problem from Unilevers point of view

OPPORTUNITIES
If we look at the external environment of Unilever, we will find out that there are a lot of opportunities available for it. Some of them are as follows:

E-commerce: As world entered the 21st century, everyone became extremely dependant upon the information age. With the changing trends of use of high-tech systems for everything, it can be great opportunity for Unilever to establish itself online.

Investment in developing countries: Unilever has the biggest market in the developed countries like USA and UK. Since world is becoming smaller everyday due to the trend of globalization, the small developed countries are also becoming aware of the global brands and products and if the companies like

Promoting special events of every culture: Unilever is focusing on the events and cultural aspect of every country in its own way. For example in countries like USA or UK, they make special marketing campaigns for events like Valentines Day and Halloween. Whereas if we look

Unilever Pakistan, they dont give that much importance to Valentines day but their one of the most leading brand Lipton is the biggest sponsor for the Basant festival in Lahore.

Oldest MNC of Asia: If we look at the Asian market, it is considered to have very traditional thinking. They are always reluctant to try out new stuff and stick to old and traditional things. This gives a great advantage to Unilever since it was the very first multinational company to enter this market.

Launch of nutritious food items: With the changing trends of the world, people are becoming more health conscious. They prefer food that will give them maximum nutrition and less calories.

Target the youth of world: Most of the Unilevers products are targeted upon families and middle aged people. They should focus upon the youth segment as well. They should introduce products that specifically focus on the youth, that way the company will gain popularity in that segment as well which can provide a lot of profit opportunities for the company.

THREATS
The local companies: The biggest threats for Unilever in every region are the small local companies who are emerging into the market with the introduction of similar product like as of Unilevers. Price wars: Due to the unstable economy of many counties and very less difference between Unilevers and its competitors products, the main thing to compete upon is the

price. Unilever is unable to keep its stable pricing due to the immense competition and high level of price war. Low brand recognition for company: Unilevers biggest advantage is sometimes considered as the biggest threat to it, i.e. the fact that it has a huge product line and category. From health care to food products, from shampoos to beverages, it is diversified in every category of products. Due to this fact, there is a very little recognition to the companys brand name itself. People are more familiar to Lipton or Close up instead of Unilever itself. Nobody calls them Unilevers Lipton or Unilevers Close up. Due to so much diversity, the company has lost its own identity.

Question No: 68 ( Marks: 10 ) Explain job specialization and its benefits and limitations. What could be the possible alternatives to specialization?

Job Specialization Job specialization is the separation of organizational activities into distinct tasks and the assignment of different tasks to different people. ADVANTAGES - It increase efficiency- practice make perfect, there fore the work within particular skills will develop skills and efficiency through repetition of the job. -it save time -there is no need of switching from one place to another in that case worker is fixed in her/his field as a result time is saved. -Accuracy in production - it is likely to be accuracy in production due to the fact that every worker will engage in the particular work where will be concerned with. -Reduce cost of production -in the particular activities the specialized person will be effectively handling it out as a result there be no need giving cost of repeating the same job. DISADVANTAGES -It create independence, each worker as a part of skills and not complete skills so as one can manage to reduce by him/ herself - It create monopoly this means after specialization certain field of work may lead into

boredom to the worker -It may cause unemployment this occur when the company is closed and there is no similar industry offering the same job. Also it limit the freedom of the choice of work

Alternative of Specialization:
1. Job rotation is the practice of periodically shifting workers through a set of jobs in a planned sequence. a. One purpose of job rotation is to combat boredom, but its success is short-lived if tasks are too simple. b. Another purpose of job rotation is cross training so that there is maximum flexibility in job assignments. c. A related purpose is employee development so that employees increase their capabilities and understanding of various aspects of the organization. d. A potential problem is that rotating individuals may be treated as temporary helps and their loyalty perceived as questionable. 2. Job enlargement is the allocation of a wider variety of similar tasks to a job in order to make it more challenging. a. Job enlargement broadens job scope, the number of different tasks an employee performs in a particular job. b. The problem is that if additional simple tasks are added, worker boredom may persist. Too, lower efficiency, mental overload, increased errors, and other problems may develop. 3. Job enrichment, pioneered by Frederick Hertzberg, is the process of upgrading the job-task mix in order to increase significantly the potential for growth, achievement, responsibility, and recognition. a. Job enrichment increases Job depth, the degree to which individuals can plan and control the work involved in their jobs. b. The important job characteristics model is a model developed to guide job enrichment efforts that include consideration of core job characteristics, critical psychological states, and outcomes. c. The job characteristics model has five core job characteristics. 1) Skill variety is the extent to which the job requires a number of activities that require different skills. 2) Task identity is the degree to which the job allows the completion of a major identifiable piece of work, rather than just a fragment. 3) Task significance is the extent to which the worker sees the job output as having an important impact on others. 4) Autonomy is the amount of discretion allowed in determining schedules and work methods for achieving the required output. 5) Feedback is the degree to which the job provides clear, timely information about performance results.

FINALTERM EXAMINATION Fall 2009 MGT503- Principles of Management (Session - 2) Time: 120 min Marks: 92 Student Info

StudentID: Center: ExamDate: OPKST 2/23/2010 12:00:00 AM

For Teacher's Use Only Q No. 1 2 Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks Q No. Marks 65 66 57 58 49 50 41 42 33 34 25 26 17 18 9 10

Total

11

12

13

14

15

16

19

20

21

22

23

24

27

28

29

30

31

32

35

36

37

38

39

40

43

44

45

46

47

48

51

52

53

54

55

56

59

60

61

62

63

64

67

68

Question No: 1 ( Marks: 1 ) - Please choose one What is the basic assumption of situational approaches to leadership? Increasing worker job satisfaction through consideration behavior will get leaders the best results Initiating structure for employees by telling them what to do and how to do. The appropriate leadership style varies from one set of circumstances to another Effective leaders possess certain traits that are situation specific Question No: 2 ( Marks: 1 ) - Please choose one All of the following are requirements for successful value chain management EXCEPT : Coordination and Collaboration Continuous Process Improvement Organizational Processes Technology Investment Question No: 3 ( Marks: 1 ) - Please choose one The study of society is called: Anthropology Behavioral sciences Sociology Psychology Question No: 4 ( Marks: 1 ) - Please choose one Which of the following is NOT one of Fredrick Taylor's four principles of management? Avoid cooperation with workers Scientifically select and then train workers Divide work and responsibility Study tasks scientifically and develop best method to perform it Question No: 5 ( Marks: 1 ) - Please choose one Which one of the following is explaining the Entrepreneur in the best way? Goals Setter Decision Maker Communicator Initiator Question No: 6 ( Marks: 1 ) - Please choose one The most important point of Prof. Edward Demings Philosophy was: Achieving the Goals Consistency of Purpose Wastage of the resources should be minimized

 Collaboration among the members Question No: 7 ( Marks: 1 ) - Please choose one Non managerial staff can best be described as: Those who actually perform the service or produce the product. Those who work anonymously behind the scenes. Those who set the goals of the organization. Those who supervise others. Question No: 8 ( Marks: 1 ) - Please choose one Henri Fayol was a successful industrialist of : France Germany America Canada Question No: 9 ( Marks: 1 ) - Please choose one The formal right to give orders, make decisions, and see that tasks are completed is called: Centralization Authority Responsibility Decentralization Question No: 10 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? Human behavior Social behavior Moral behavior Ethical behavior Question No: 11 ( Marks: 1 ) - Please choose one According to Maslow's hierarchy of need, a healthy work environment is an example of which of the following need? Physiological Esteem Safety Social Question No: 12 ( Marks: 1 ) - Please choose one In some countries people are willing to pay premium prices for branded clothes. But the same clothes virtually have no market in other countries. It comes under which of the following dimensions of general environment?

 Economic Socio-culture Technological Political-legal Question No: 13 ( Marks: 1 ) - Please choose one A global organization that deals with rules of trade among nations is called: ASEAN NAFTA EU WTO Question No: 14 ( Marks: 1 ) - Please choose one An agreement among the Mexican, Canadian and U.S government in which barriers to free trade have been eliminated is called: NAFTA ASEAN EU WTO Question No: 15 ( Marks: 1 ) - Please choose one The strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision? Maximizing Satisficing Risky Optimal Question No: 16 ( Marks: 1 ) - Please choose one All of the following are advantages of group decision making EXCEPT:

Increased legitimacy Complete information Fewer alternatives due to groupthink Increased acceptance of the decision Question No: 17 ( Marks: 1 ) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions?

 Project management Scheduling Environmental analysis Scenario planning Question No: 18 ( Marks: 1 ) - Please choose one Which of the following plans are concerned more with actually getting things done than with deciding what to do? Strategic Tactical Long-term Operational Question No: 19 ( Marks: 1 ) - Please choose one Which of the following is a statement of an organizations fundamental purpose that sets a business apart from other firms of its type and identifies the scope of the businesss operations? Plans Goals Vision Mission Question No: 20 ( Marks: 1 ) - Please choose one Which one of the following is a weakness of MBO? Requires training of employees Coordination of goals and plans Clarify priorities and expectation Foster employee motivation Question No: 21 ( Marks: 1 ) - Please choose one All of the following are steps in objective setting EXCEPT: Specify deadline Allow the employee to actively participate Link rewards to effort Prioritize goals Question No: 22 ( Marks: 1 ) - Please choose one There are many healthcare products manufacturers. Forrest Labs Drug Company manufactures only personal hygiene products. It markets such products: deodorant, body powder, body creams, and exfoliates. Because it only stocks body care and personal hygiene products, it is using which of the following strategies? Prospecting

 Emergent Focus Cost leadership Question No: 23 ( Marks: 1 ) - Please choose one A strategy in which an organization operates in several business that are some how linked with one another is called: Single product strategy Related diversification Unrelated diversification Conglomerate diversification Question No: 24 ( Marks: 1 ) - Please choose one The fact that managers can become experts within their industry is a function of which kind of departmentalization? Product Functional Process Geographical Question No: 25 ( Marks: 1 ) - Please choose one An organization's structure should facilitate which of the following? Chain of command Necessity of departmentalization Achievement of goals Span of control Question No: 26 ( Marks: 1 ) - Please choose one Which of the following organization is responsible for the development of small business in Pakistan? SMEDA BISE ICMA PCSIR Question No: 27 ( Marks: 1 ) - Please choose one What things the Organizations are doing to facilitate an effective wider span of control for their managers? Decentralizing management functions Increasing inventory levels Increasing budget allowances

 Investing in employee training Question No: 28 ( Marks: 1 ) - Please choose one Which of the following processes allows lower level employees to be involved in decision-making? Departmentalization Unity of command Span of control Decentralization Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is a characteristic of an organic organization? Centralization High specialization High formalization Free flow of information Question No: 30 ( Marks: 1 ) - Please choose one According to Maslow, which one of the following needs does not fit into the higher-order needs? Self-actualization Esteem Physiological Social Question No: 31 ( Marks: 1 ) - Please choose one Rewards should always be linked to which of the following? Equity Recognition Performance Goals Question No: 32 ( Marks: 1 ) - Please choose one Women tend to use which of the following leadership style? Autocratic Laissez-faire Dictatorial Democratic Question No: 33 ( Marks: 1 ) - Please choose one Leaders, such as Bill Gates of Microsoft, who can inspire followers above their own self-interests and can have a profound effect on their performance, are known as:

 Transformational leaders Informational leaders Dirctive leaders Emotional leaders Question No: 34 ( Marks: 1 ) - Please choose one Which of the following is a group that interacts primarily to share information and to make decisions that helps each group member to perform within his/her area of responsibility? Work group Work team Quality circle Functional team Question No: 35 ( Marks: 1 ) - Please choose one Which of the following is the last step in the control process? Establish standards Determine the need for corrective action Compare performance against standards Measure performance Question No: 36 ( Marks: 1 ) - Please choose one Aisha's job is to compare each department's monthly budget to its actual expenditures. Aisha is performing which of the following functions? Planning Organizing Controlling Leading Question No: 37 ( Marks: 1 ) - Please choose one Control that prevents anticipated problems is called: Feed forward control Concurrent control Feedback control Management control Question No: 38 ( Marks: 1 ) - Please choose one Which of the following is NOT a formal group?

Command groups Task forces Cross-functional teams Business unit alliances

Question No: 39 ( Marks: 1 ) - Please choose one Ali has decided to implement changes within the production process of his organization. This decision was based upon his review of how well the performance level of the organization is meeting the established goals for the company. He is practicing which of the following management functions. Planning Controlling Leading Organizing Question No: 40 ( Marks: 1 ) - Please choose one Which one of the following describes the two factor theory in the best way? Factors in the organization should be adequate so that people will not be dissatisfied Intrinsic factors are related to job satisfaction while extrinsic cause dissatisfaction The theory deals with satisfaction, productivity and turnover Emphases on those factors use to predict the tendency of work behavior Question No: 41 ( Marks: 1 ) - Please choose one Which of the following is TRUE about the goal of Open-Book Management? Get employees to think like owners Help employees determine whether their salary is fair or not Allow employees to see the company's profitability Allow employees to seek other positions Question No: 42 ( Marks: 1 ) - Please choose one The customs, norms, values and demographic characteristics of the society in which the organization functions are called: The socio-cultural element The legal-political element The economic element The international element Question No: 43 ( Marks: 1 ) - Please choose one People who make fast decisions and focus on short run prefer which of the following decision making styles? Behavioral style Analytic style Conceptual style

 Directive style Question No: 44 ( Marks: 1 ) - Please choose one Intrepreneurs can act as: Idea sponsor Idea champion Idea generator All of the following options Question No: 45 ( Marks: 1 ) - Please choose one MA. Sohail, CEO of Leads Groups has to increase the salaries of marketing staff because of high turnover, demand of more salary and lack of motivation in the marketing department. Which of the following force created the need for change in the salary of marketing department?

Change in strategy Technology Economic changes Change in employee behavior Question No: 46 ( Marks: 1 ) - Please choose one Which of the following determines what is to be done, how it is to be done and why it is to be done? Job design Distributing authority Departmentalization Job specification Question No: 47 ( Marks: 1 ) - Please choose one Degree to which the job provides clear and timely information about performance results is called: Autonomy Feedback Supervision Responsibility Question No: 48 ( Marks: 1 ) - Please choose one The structure of a learning organization should be: Mechanistic Organic Rigid

 Inflexible Question No: 49 ( Marks: 1 ) - Please choose one All of the following are the core characteristics of a Job Characteristics Model EXCEPT: Autonomy Task significanc Feedback Opportunity Question No: 50 ( Marks: 1 ) - Please choose one Which of the following department is an example of line position that involved in direct chain of command for achieving organizational goals? Production department Human resource department Finance department IT department Question No: 51 ( Marks: 1 ) - Please choose one Where effort is channeled relates to which of the following approach of performing a task? Intensity Direction Persistence Motivation Question No: 52 ( Marks: 1 ) - Please choose one A student may dislike an assignment, may find it boring, or may have no interest in the subject, but the possibility of good grades can keep the student motivated to put forth the effort to do well on a task. What urges the student to do well on the task? Self confidence Self efficacy Extrinsic motivation Intrinsic motivation Question No: 53 ( Marks: 1 ) - Please choose one In RT. Electronics an employee wants to perform challenging tasks and looking for independence and responsibilities. Which of the following needs he meets according to McClellands Acquired Needs Theory? Need for power Need for affiliation Need for achievement Need for association

Question No: 54 ( Marks: 1 ) - Please choose one Which of the following can be used by the mangers to weaken the behavior by providing an undesirable outcome to employees? Avoidance Positive reinforcement Extinction Punishment Question No: 55 ( Marks: 1 ) - Please choose one On achieving the targeted sales, Salman the marketing manager of ABC Company has been rewarded an award of Best employee of the year. He is happy with this outcome as a result of his performance, because this reward has ___________ for him. Equity valence value Negative valance value Less valence value More valence value Question No: 56 ( Marks: 1 ) - Please choose one Ali is the player of local cricket team and he always try to keep him fit in the game as he idealizes Wasim Akram as the best cricketer. Ali is influenced by which of the following powers of Wasm Akram? Expert Power Referent Power Reward Power Coercive Power Question No: 57 ( Marks: 1 ) - Please choose one The focus of ___________ is just on problem solving whereas the focus of _____________ is on inspiring and motivating as well. Leader, Manager Manager, Leader Leader, Coordinator Coach, Leader Question No: 58 ( Marks: 1 ) - Please choose one All of the following are the roles of a leader EXCEPT: Troubleshooter Liaison Coach Resource Allocator

Question No: 59 ( Marks: 1 ) - Please choose one The -------------- leader has clear performance expectations, goals, and path that will link achievement of the goals to rewards. Transactional Transformational Charismatic Visionary Question No: 60 ( Marks: 1 ) - Please choose one Which of the following is called specialized terminology that members of a group use to communicate among themselves? Jargon Decoding Encoding Grapevine Question No: 61 ( Marks: 1 ) - Please choose one During a meeting Mr. A, from the quality control department was not agreeing with the marketing manager on the issue like "how to improve the product quality ". He simply leaves the meeting and by doing so he wants to communicate his disagreement with the marketing manager. This is an example of:

Non-verbal Verbal Written Oral Question No: 62 ( Marks: 1 ) - Please choose one Groups of approximately ---------- members tend to be more effective for taking action. 5 to 7 6 to 10 2 to 4 8 to 11 Question No: 63 ( Marks: 1 ) - Please choose one The process in which one party perceives that its interests are being opposed or adversely affected by some other parties is called: Crises Conflict Agreement Stress Question No: 64 ( Marks: 1 ) - Please choose one Feed forward control is also called as:

 Preliminary control Post action control Output control Concurrent control Question No: 65 ( Marks: 3 ) How would you differentiate between interpersonal communication and organizational communication. Solution Interpersonal communication (between two or more people) Organizational communication (all the patterns, networks, and system of communication within an organization). Types of Organizational communication: Formal communication refers to communication that follows the official chain of command or is part of the communication required to do ones job. Informal communication is organizational communication that is not defined by the organizations structural hierarchy. Question No: 66 ( Marks: 5 ) Imitation of a companys distinctive competencies is difficult. Do you agree or not? Explain.

Question No: 67 ( Marks: 10 ) How can a manager make the delegation process more effective? Give logical reasons to support your answer. Solution: Delegation means achieving results by giving someone else the authority to do work for which you are ultimately responsible. Despite the fact that delegation has many benefits, the process also has some potential pitfalls, so you need to use a delegation process that will minimize the risks and maximize the rewards. Seven Steps to Effective Delegation
Delegation can be risky and nerve-wracking if done badly, because you may find that you dont get the expected results. However, by following the steps outlined below, you can usually insure that you will achieve desired results and both you and the employee will be satisfied with the process.

1. Define your desired results. 2. Select an appropriate employee. 3. Determine the level of delegation. 4. Clarify expectations and set parameters. 5. Give authority to match level of responsibility. 6. Provide background information. 7. Arrange for feedback during the process.

The level of delegation" referred to in Step 3 relates to the amount of decision-making authority the person will have. Here are five options to consider for level of delegation: Take action independently. No need to report back. Take action, but report back to me when you do. Recommend the action you think should be taken. Wait for my approval. Give me several possible alternative actions and recommend one. Gather information about the pros and cons of different options.

Question No: 68 ( Marks: 10 ) "Goal commitment is needed to accomplish targeted goals, which is affected by many factors". What are the factors that could affect goal commitment and how managers can use these factors to enhance the commitment?