- EU citizens and third-country nationals agree on the importance of interaction at work and in schools and on the positive contribution of migrants to the local culture. This confirms that more efforts should be made to facilitate migrants' access to work and their participation in education in order to improve interaction. The lack of language knowledge is perceived as a main barrier to both interaction and integration. Hence, integration policies should include more actions to support language learning. - Both third-country nationals and EU citizens agree that segregation of migrants in disadvantaged neighbourhoods has a detrimental effect on integration. Most people have a natural drive to go and live where they feel connected to other nationals of the same origin. Yet policies need to aim to stimulate natural meeting places and counter segregation between migrants and EU citizens. - EU citizens believe that the way in which migrants contribute economically to society is mainly through paying taxes, whereas studies in some Member States show that migrants contribute to the economic development as workers, entrepreneurs, consumers and tax payers. - There is a fear in some Member States that migrants are taking employment opportunities from the local population, while many see that there is a role for migrants doing the jobs that local people do not want to do. These contradictory views need to be met with better monitoring of the actual situation in the labour market. High unemployment levels caused by the economic crisis, especially in some Member States, could explain some negative attitudes. - There was considerable confusion and a lack of understanding of the distinction between regular and irregular migrants. Moreover, both the general public and migrants are of the opinion that the media has a responsibility in creating and reinforcing negative stereotypes. The Commission and Member State governments have a responsibility to communicate better their policies on legal migration, their actions to support integration of regular migrants and their efforts to discourage irregular migration.