CHAPTER-1

INTRODUCTION

HISTORY WHAT IS BANK DEFINATION OF BANK

KINDS OF BANKS:1. COMMRCIAL BANK 2. CO-OPRETIVE BANK 3. SPECLIED BANK 4. FORIGN BANK

HISTORY
Bank of India was founded on 7th September when it was nationalized along with 13 other banks. Beginning with one office in Mumbai, with a paid-up capital of Rs.50 lakh and 50 employees, the Bank has made a rapid growth over the years and blossomed into a mighty institution with a strong national presence and sizable international operations. In business volume, the Bank occupies a premier position among the nationalized banks. The Bank has 3021 branches bar, 1906 by a group of eminent businessmen from Mumbai. The Bank was under private ownership and control till July 1969 in India spread over all states/ union territories including 136 specialized branches. These branches are controlled through 48 Zonal Offices. There are 28 branches/ offices (including three representative offices) abroad. The Bank came out with its maiden public issue in 1997 and follow on Qualified Institutions Placement in February 2008. . Total number of shareholders as on 31/03/2009 is 2, 35589.

While firmly adhering to a policy of prudence and caution, the Bank has been in the forefront of introducing various innovative services and systems. Business has been conducted with the successful blend of traditional values and ethics and the most modern infrastructure. The Bank has been the first among the nationalized banks to
2

establish a fully computerized branch and ATM facility at the Mahalaxmi Branch at Mumbai way back in 1989. The Bank is also a Founder Member of SWIFT in India. It pioneered the introduction of the Health Code System in 1982, for evaluating/ rating its credit portfolio. The Bank's association with the capital market goes back to 1921 when it entered into an agreement with the Bombay Stock Exchange (BSE) to manage the BSE Clearing House. It is an association that has blossomed into a joint venture with BSE, called the BOI Shareholding Ltd. to extend depository services to the stock broking community. Bank of India was the first Indian Bank to open a branch outside the country, at London, in 1946, and also the first to open a branch in Europe, Paris in 1974. The Bank has sizable presence abroad, with a network of 28 branches (including five representative offices) at key banking and financial centers viz. London, Network, Paris, Tokyo, Hong-Kong and Singapore. The international business accounts for around 17.82% of Bank's total business.

What is bank?

Bank is profile seeking business firm dealing in money and credit. it is fanatical institution dealing in the money in the sense that it accept deposits of money from the public to keep them in the its custody for safety, so also it deals in credit that is creates credit by making advance out of fund received as deposits to needy peoples. It, thus function as a mobilize saving in the economy. A bank is, there for like the reservoir in to the which flow saving, the idle surplus money of household, and from which loans are given on interest to business man and other who needs them for investment or productive uses. A bank is an important institution of money market as it gives short term loans to its customers.

Definition of bank

Most commonly banks have defined as deals in debts. This definition of course, more aptly described a banks activity sayer more clearly status. We can define banks as an institution whose debts (bank deposits) are widely accepted in the settlement of other people debts to each other Crow her, thus, puts it:-the bankers business is then to take debt of the other people to offer his own in exchange and there by to create money. A banking company in India has been defined in the banking companies Act, 1949. as one which transact the business of banking which means the accepting, from the purpose of lending or investment, of deposits of money from the public, repayment on demand, or otherwise and withdraw by cheque, draft, order, or otherwise.

Kinds of banks
5

 Commercial bank Co-operative bank Specialized bank Foreign bank

Commercial bank
Commercial banks are joint stock Company dealing in the money and credit. Commercial bank may be defined as a financial institution that accept chequable deposits of money from the public and also used the money with it for lending most distinctive function of Commercial bank is that is accept deposit called demand deposit from the public which are chequable that is withdraw by the means of chequs.Commercial banks usually give short term loans and advances. In the capitalist countries like UK and USA Commercial bank are usually in the private sector, owned by the shareholder. In the socialized country like RUSIA, they are completely nationalized.

Co-operative banks
Co-operative bank are group of institution organized under the provision of the co-operative societies Act of the state. These banks are essentially co-operative credit society organized by the member of meet their short term and medium term financial requirement. The main objective of Co-operative bank is to provide cheap credit to their member. They are based on the principal of self-reliance and mutual Co-operation.

Specialized bank
There is Specialize form of banks catering to some special needs with this unique nature of Activities. There are, thus, foreign exchange banks, industrial banks, development bank, land development bank etc.

Foreign bank
Simply exchange banks are meant primarily to finance the tread of the country. They deal in Foreign exchange business buying and selling of foreign currencies, discounting accepting and collecting of foreign bills of exchange. They also do ordinary banking business such as acceptance of deposits an advance of loans, but in the limited way. In India there are 15 foreign commercial banks basically undertaking such activities only.

Our Mission

"To provide superior, proactive banking services to niche markets globally, while providing cost-effective, responsive services to others in our role as a development bank, and in so doing, meet the requirements of our stakeholders".

Vision
"To become the bank of choice for corporate, medium businesses and up market retail markets" customers and to provide cost effective developmental banking for small business, mass market and rural

CHAPTER-2
DEPOSITS

SAVING DEPOSITE CURRANT RECURING TAX-SAVING NRI DEPOSIT FLOTING RATE DEPOSIT

Deposits
9

SAVING BANK DEPOSIT CURRANT DEPOSIT TAX SAVING DEPOSIT

STAR FLEXI--RECURRING

DEPOSIT SCHEME

NRI DEPOSIT FLOTING RATE DEPOSIT

SAVING BANK (STAR SURAKSHA SB ACCOUNT) BENEFITS ONLY TO NEW CUSTOMERS (from 7.9.09)

10

Name of Scheme :- STAR SURAKSHA SB ACCOUNT

Scheme available at branch :- All branches

Eligible :- Individuals - Single Accounts, Joint Accounts, except Minors, NRIs

Initial and Min Deposit :- Rs.500/-

Interest Rate :- 3.5% p.a

Charges of non-maintaining minimum balance:- Rs.20/per month maintaining min Balance

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CURRANT DEPOSIT (STAR BENEFIT CD ACCOUNTS) BENEFITS ONLY TO NEW CUSTOMERS (7.9.09)

Scheme available at branch :- In all Branches Eligible

(i) Individual - Single Accounts (ii) Two or more individuals - Joint Accounts (iii) Sole Proprietary Concerns (iv) Partnership Firms (v) Illiterate Persons (vi) Blind Persons (vii) Minors (viii) Limited Companies (ix) Associations, Clubs, Societies, etc. (x) Trusts (xi) Joint Hindu families (accounts of non-trading nature only) (xii) Municipalities (xiii) Government and Quasi-Government Bodies (xiv) Panchayats (xv)Religious Institutions (xvi)Educational Institutions (including Universities) (xvii)Charitable Institutions

Min Initial Deposits :- Rs.5000/- AVERAGE QUARTERLY BALANCE

STAR FLEXI--RECURRING DEPOSIT SCHEME

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SALIENT FEATURES

Availability of the Scheme :- At all our Domestic CBS and CIBEX Branches

Eligibility :- Individuals & Joint Accounts (Including Minors)

Nomination Facility :- Available

Minimum amount of Monthly Installments :- Rs.1000/Minimum

Maximum amount of Monthly Installments :- Rs.10, 000 /- will be the

Flexi Installment: - Any amount in multiples of Rs.1, 000/-. (Only one core & one flexi installment per month). Maximum flexi installment can be 10 times the core installment.

Period: - Minimum 12 months. Maximum 10 years. (In multiples of 3 months only)

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Interest Rate:- 7.25% p.a

Maturity Value :Maturity Value

Will be calculated by the System,

depending on the amount of flexi installments; no fixed

Loan, OD and Advances :- Permitted as per existing rules

Tax treatment: - No TDS (R/D Accounts are exempted from TDS as per present rules.)

STAR SUNIDHI TAX-SAVING DEPOSIT SCHEME

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A Scheme for long term savings investments, with Income Tax Benefits

Eligible :- Individuals & HUFs having PAN Numbers

Minimum Deposit :- Rs.10, 000/-

Maximum Deposit :- Rs.1, 00,000 /- p. a

Type of Deposit :- FDR/MIC/QIC/DBD

Tenure :- Minimum-5 years Maximum-Up to & including 10 years

Rate of interest :- As applicable to our normal domestic term deposits

Premature withdrawal: - Not permitted up to 5 years.

Applicability :- All branches in India Nomination Facility :- Available

Advance Facility:- Not available for a period of 5 years from

15

The Date of Deposit

Other Benefits:- Tax Exemption u/s 80c of the Income Tax Act

NRI Deposit Scheme

16

Non Resident Indians (NRIs) have a choice of two schemes for depositing their savings with Bank of India.

These are
Foreign Currency Non Resident (FCNR) accounts Non-Resident External (NRE) accounts, and,

The brief comparative features of the two schemes are : Who can open accounts?
(FCNR) (NRE) NRIs NRIs

Joint accounts of two or more NRIs

(FCNR) (NRE) Permitted Permitted
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Joint account with Residents

(FCNR) (NRE)

Not Permitted Not Permitted

Nomination facility
(FCNR) (NRE) Available Available

Currency of account
(FCNR) AUD, CAD (NRE) Indian Rupees USD, GBP, EUR, JPY,

Reparability
(FCNR) repairable (NRE) repairab Principal and interest Principal and interest

Type of account
(FCNR) (NRE) Term deposits SB, Current & Term deposit

Period
(FCNR) (NRE) 12 months to 5 years 12 months to 7 years

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Minimum amount
(FCNR) USD 1,500 GBP 1,000 EUR 1,500 JPY 50,000 AUD 1,000 CAD 1,000

Taxation (Indian taxes) :wealth tax

Exempt from income and

Liquidity :- Easy pre-mature encashment facility

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DOCUMENT

COPY OF PASSPORT. PHOTOGRAPHS OF ACCOUNT HOLDER/S. SIGNATURES TO BE VERIFIED BY INDIAN EMBASSY/ KNOWN BANKERS.

FULL

PARTICULARS

AS

PROVIDED

IN

THE

APPLICATION FORM NOMINATION. REMITTANCE SHOULD BE IN FOREIGN CURRENCY. (PLEASE NOTE TO GIVE OVERSEAS AND LOCAL ADDRESSES, CONTACT PHONE/FAX NUMBERS, E.MAIL ADDRESS ETC)

SCHEM BOI FLOATING RATE DEPOSITE

20

Features

To optimizes returns on high value deposits by permitting the depositor to have the benefit of market-related interest rates MINIMUM AMOUNT OF DEPOSIT

Rs.1 Corer hereafter in multiples of Rs.10,000/PERIOD OF DEPOSIT

One Year (Fixed)

0.25% more than the yield rate on 91 days Treasury Bill

Interest will be re-set effective first day of every calendar quarter

At quarterly rests

CHAPTER-3
21

BANK OF INDIA LOANS

PERSONAL LOAN EDUCATION LOAN HOME LOAN PENSIONER LOAN CAR LOAN

22

LOANS FROM BANK OF INDIA

PERSONAL LOAN

Product :- BOI Star Personal Loan Scheme Eligibility :Salaried employees, Professionals and

individuals with high net worth, regular pensioners or family pensioners drawing regular monthly pension through Branch, Staff members, retired employees (other than dismissed/compulsorily retired) of our Bank.

Types of Advance:- Demand/Term Loan/Overdraft (reducible as per repayment schedule) Overdraft limit (not reducible as per repayment schedule) maximum up to Rs.1 lack to confirmed permanent employees of Central/State Govt. /Reputed Corporate and PSU's.

Purpose
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Clean/Unsecured loans Marriage expenses of self, son, daughter or a dependent near relative Medical Expenses incurred/to be incurred for self, spouse, children, dependent near relative. for education of self/ pause children/ near dependent relatives. Any other personal expenses of bonafide nature as approved by the Bank. Secured loans Repayment of existing housing loans from other banks/Financial Institutions, etc. Education of self, spouse, children, near dependent relatives. Purchase of consumer durables, computers, professional equipments etc

Max. Loan :- Rs.10.00 lacks Min. Size of loan :- Rs.2.00 lacks

Eligible Amount

10 times of net monthly emoluments in case of salaried employees

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OR 50% of gross annual income as per last Income Tax Return for Professionals/Individuals of high net worth 20 times of Gross monthly emoluments in case of salaried employees OR 100% of gross average annual income as per last three Income Tax Returns for Professionals/ Individuals of high net worth

Rate of Interest :- 12.25% p.a

Repayment: - 36 Equated monthly installments. One month after first disbursement. Exceptional cases up to 60 months

Maximum 60 Equated monthly installments. One month after first disbursement from loan account.

Security: - Equitable/Legal Mortgage of commercial or residential properties Hypothecation charge on assets acquired. Collateral security in the form of pledge of gold/gold ornaments,
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NSC/Indira Vikas Patra, Bonds, Assignment of LIC policies, Relief Bonds etc

Processing/Handling charges :- One time @ 1.10% of loan amount No processing charges for Senior Citizens (60 years & above)

STAR EDUCATION LOAN

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OBJECTIVE & PURPOSE:-

The Star Educational Loan

Scheme aims at providing financial support from the bank to deserving/ meritorious students for pursuing higher education in India and abroad. The main emphasis is that every meritorious student is provided with an opportunity to pursue education with the financial support on affordable terms and conditions.

ELIGIBILITY CRITERIA:1. 2. should be an Indian National Secured admission to professional/technical courses in India or Abroad through Entrance Test/Merit based selection process 3. 4. Good academic career The student should not have outstanding education loan from any other Institution 5.
6.

Father/Mother should be co-borrower. Branch nearest to the permanent residence of student will consider the loan.

ELIGIBLE COURSE:-

Studies in India (Indicative list)

1. 2. 3. Graduation courses: BA, B.Com. B.Sc Post Graduation courses: Masters & PhD Professional courses: Engineering, Medical, Agriculture,

Veterinary, Law, Dental, Management, Computer, etc 4. Computer certificate courses of reputed institutes accredited to Department of Electronics or institutes affiliated to university. 5. Courses like ICWA, CA, CFA, etc
27

6. 7.

Evening courses of approved institutes other courses leading to diploma/degree, etc. conducted by colleges/universities ICMR, etc. approved by UGC/Govt./AICTE/AIBMS/

8.

Courses offered by National Institutes and other reputed private institutions with prior approval of Head Office.

9.

Courses offered in India by reputed foreign universities with prior approval of Head Office.

Studies abroad:Graduation: For job oriented professional/technical courses offered by reputed universities. Post Graduation: MCA, MBA, MS, etc. Courses conducted by CIMA - London, CPA in USA, et

a) b) c)
d)

EXPENSES CONSIDERED FOR LOAN:Fee payable to college/school/hostel Examination/Library/Laboratory fee Purchase of books/equipments/instruments/uniforms. Caution deposit/building fund/refundable deposit supported by Institution bills/receipts.

e) f) g)
h)

Travel expenses/passage money for studies abroad. Purchase of computers - essential for completion of the course. Insurance cover for the student Any other expense required to complete the course - like study tours, project work, thesis, etc.
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QUANTUM OF FINANCE:Need based finance subject to repaying capacity of the parents/students with margin and the following ceilings:
a) b)

Studies in India - Maximum Rs.10.00 lacks Studies abroad - Maximum Rs.20.00 lacks

MARGIN:Upto4 lacks :- Nil Above Rs.4 lacks Studies in India: - 5% Studies abroad: - 15% Scholarship could be included in margin:- Margin to be brought in on year to year basis as and when disbursements are made

SECURITY:Up to Rs. 4 lacks: - No security Note: The security can be in the form of land/building/Govt. Securities/Public Sector Bonds/NSC/KVP/LIP/ Banks Term Deposit etc. n the name of Student/Parent/Guardian/Guarantor with suitable margin. RATE OF INTEREST: - Up to Rs.4.00 lack 2.50% Min. 9.50% p.a. Above Rs.4.00 lack up to Rs.7.50 lack 2.00% Min. 10.00% p.a.
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Above Rs.7.50 lack - 1.25%, Min. 10.75% p.a. REPAYMENT

Repayment holiday/Moratorium Course period + 1 year or 6 months after getting job, whichever is earlier. The loan is to be repaid in 5-7 years after commencement of repayment

BANK CHARGES Processing/upfront charges

For Studies in India- NIL For Studies Abroad Rs.1000 for issuance of sanction letter for Abstention of VISA Amount refundable on availing loan

STAR HOME LOANS

Provides loans to purchase a Plot for construction of a House, to purchase/construct house/flat, as well as for renovation/
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repair/alteration/addition to house/flat, furnishing of house.

 Maximum loan amount is Rs.300 lack and repayment ranges up to 20 years, with reasonable margin and nominal processing charges. No commitment /administrative charges. The loan is available at very competitive rates of interest, currently available in the industry Option for different EMI amounts for different periods during tenure of loan to suit customers repayment capacity. Prepayment of Loan permitted Free Personal Accident Insurance cover Life Insurance Cover to borrowers for Loan Protection (optional)

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STAR HOME LOANS

Eligibility: - Salaried employees, Professionals like Doctors, Lawyers, Engineers, Chartered Accountants, and Self-employed persons. Special cases from Group of individuals, NRIs

Purpose To purchase/construct house/flat To renovate/extend/repair existing house/flat. To purchase a plot of land for construction of house. To acquire household articles along with the house/flat-for furnishing the house/flat.

Quantum of Loan:Rs.300 lacks

For construction/purchase of a house/flat-

Repairs/renovation/extension/addition to house/flat - Rs.20 lacks Purchase of a plot - Rs.30 lacks Purchase/acquire household articles for furnishing the house/flat - Rs.1.00 (15% lacks Of Home Loan amount)

Minimum size of Housing Loan:- At Metro and Urban Centers:Rs. One Lacks

At Rural and Semi Urban Centers:- No minimum size of loan. Individuals in respect of loans availed by borrowers from rural areas from the Rural Branches.

Margin:- ForLoan up to Rs.10 Lacks 15%

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For Loan over Rs.10 Lacks 20%

Repayment: - Highly flexible - maximum 20 yrs. Fees / Charges :- No administrative fees No commitment charge

5yrs to 10yrs:-

8.75%

10 yrs -15 yrs:- 9.00% 15 yrs -20 yrs:- 9.25%

Security:- Equitable Mortgage (1st charge) on land/flat/house.

Third Party guarantee (if mortgage could not be created at the time of disbursement).

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STAR PENSIONER LOAN

Eligibility:- Regular pensioners or family pensioners drawing regular monthly pension through the branch Retired employees (other than dismissed/compulsorily retired)

Type of Advance:- Demand Loan/Term Loan/Overdraft (reducible as per repayment schedule) Overdraft (3 months Pension Max. Rs.15000/-)

Quantum of Advance:Unsecured/Clean:10 times of monthly pension (maximum loan amount Rs.1 LAC) 10 times of monthly Pension (Max. loan amount Rs.50000/-)

Secured:- 20 times of monthly pension (maximum loan amount Rs.1 lac) For pensioners over 65 years maximum loan amount Rs.50000/20 times of monthly pension (Max. loan amount
34

Rs.50000/-) The net take home pension after deduction of loan installment should be at least 40% of the pension amount.

Repayment:Max.36 EMIs one month after first disbursement. 60 EMIs in exceptional cases Max. 60 EMIs one month after 1st disbursement. Rate O Interest: - 11.50 % p.a

1. 2. 3.

For Senior Citizens: - 10.75 % p.a.

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CAR LOAN

Introduction:Bank of India offers a vehicle loan scheme as Star Auto fin. The loan amount been sanctioned under the scheme depends upon the cost of vehicle and the income of borrower. Bank offers an attractive rate of interest and has also set easy repayment plan.

Highlights:Loan Type :New Car Used Car

Term Loan Term Loan

Ex-Showroom/On Road :New Car Used Car

on Road on Road

Loan Amount :New Car Used Car

Min. 50000 Min. 50000 Max. 90000 Max. 85000

Tenure :36

New Car Used Car

Min - 12 Yrs Min - 12 Yrs

Interest Rate :New Car Used Car

10.25 % 11.25 %

Time to Process Loan :New Car Used Car

7 days 7 days

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BANK OF INDIA DEBIT CARD

Debit Cards :- BOI Global debit cum ATM card is presently available to accountholders in Networked branches only

Eligibility: - Satisfactory running SB, Current, Overdraft Accounts operated upon singly (In Joint. Accounts Any one to operate)

Annual fees :- NIL Cash withdrawal at BOI ATM:- NIL Balance Enquiry and Cash withdrawal at other Banks ATM in India:- NIL

Security :Card & PIN should be kept separately. Card should be kept v safe otherwise it may be misused at POS

a) b) c)

terminal even without PIN. Signature should be done on signature penal immediately on its receipt.
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d) e) f)

Loss of card should be reported immediately. Card should be first used at ATM thereafter at any POS terminal. PIN should be changed and should be kept secretly, so that it may not be known to any person who may misuse your card. At POS it should be used in your presence.

g)

PIN Mailer will be directly sent to the Applicant & Card will be given at the branch after proper identification.

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CHAPTER-4
BANK OF INDIA CARDS

1. 2. 3.

DEBIT CARD CREDIT CARD:INDIA CARD TAJ PREMIUM CARD LAGHG UDYOGAMI CARD

40

BANK OF INDIA CREDIT CARD Bank of India India Card

Card Highlights

Card Class :- Standard Card Type:- Classic Issuer:- Bank of India Offered Type:- Master Card

Main Features :In India and Nepal Photo cards Cash advance facility Flexible credit limit for add-on cards Reward program on Card usage Free accident insurance policy cover Other Insurance benefits Corporate Cards

Balance Transfers :41

Intro Interest Rate 0% per month Introductory Period 0 month Interest Rate 75% per month Min.: Rs 5000 per month (Cardholder can ask for a minimum transfer of Rs 5, 000/- and a maximum of up to 75% of his spending limit from his existing Card account with any other bank.}

General Features
Photo Option:- No Add On Card:- Yes Internet Web Based Access:- Yes Coverage:- International Concierge Service:- No

Invitation to Special Events:- No Road Assistance:- No

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Forex & Travel Cheque Services:- No Access to 24-Hour Customer Care Centre:- Yes Personal Loan Facility:- No

Insurance:Air Accident:- 4, 00,000/Other Accident:- 2, 00,000/Hospitalization Benefits:- No

Eligibility:

Salaried:- Annual Income:- Rs 75000 Interest Rate:- 12.35%

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BANK OF INDIA TAJ PREMIUM CARD

Card Highlights

Card Class:- Gold Card Type:- Premium Issuer:- Bank of India Offered Type:- MasterCard

Main Features
Photo Card Flexible credit limit for add-on cards Easy pay scheme Reward program on Card usage Free accident insurance policy cover Corporate Cards

44

General Features

Photo Option:- Yes Add On Card:- Yes Internet Web Based Access:- Yes Coverage:- International

Concierge Service:- No Road Assistance:- No Forex & Travel Cheque Services:- No Access to 24-Hour Customer Care Centre:- Yes Personal Loan Facility:- No Service Tax:- 12.36%

45

Insurance:

Air Accident:- Up to Rs.8, 00,000/Other Accident:- Rs.4, 00,000/Hospitalization Benefits:- No Salaried:- Annual Income Rs 150000

46

BOI Laghu Udyami Credit Card (LUCC)

Eligibility:- All existing customers under SSI sector who are having satisfactory dealings for last 3 years and enjoying loan/operation limit up to Rs.2 lackhs Purpose:- To meet the credit requirements of Small Scale Industries and Tiny Sector Assessment of credit:- For assessing working capital requirement, 20% of anticipated turnover will be taken into consideration, as Nayak Committee recommendations. Margin: - 25% Validity: - Limit sanctioned under LUCC will be valid for 3 years subject to satisfactory conduct of account.

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CHAPTER-5
ONLINE SERVICES OF BANK OF INDIA

LOAN

INERNET BANKING SERVICE E-PAY E-REMIT SHARE (E) TREAD E-PAY SERVICE TAX ONLINE PAYMENT BOOKING AIRLINES TICKET BOOKING RAILWAY TICKET E-PAY DIRECT TAX ONLINE UTILITY PAYMENT ONLINE APPLICATION OF EDUCATION

48

Online Services of Bank Of India Star Connect Internet Banking Services

Enjoy the convenience of Banking from comforts of your Home and Office with a mouse click. 1. 2. Star Connect Retail ( for Core Banking Branches) Star Connect Corporate ( for Core Banking Branches)

BOI STAR E-Pay

Single point for all your utility payments. Make utility payments over a mouse click. 1. 2. 3. No more late payments. No more queues. No more hassles of depositing cheques

Star E-Remit Service

An effective way to transfer money from any bank account in the United States to anyone in India!

Star Share(E) Trade

49

A fast, easy, transparent and hassle-free way to trade in shares. Invest in shares traded on the Stock Exchanges without visiting/ calling your sharebroker; track settlement cycles, write cheques/delivery instructions for your purchases/sales.

E-Payment of Central Excise & Service Tax

Tax Payment made Easy. Pay your Central Excise and Service Tax online from the comforts of your office or home, avoiding queues and last minute rushes.

Online E-Payment

A safe, secure and convenient mode of license fee payment to Directorate General of Foreign Trade, Ministry of Commerce, Government of India, through the Internet without visiting the Bank.

Online Booking of Indian Airlines Ticket

50

Travel Ticket booking made easy. Select your flight, provide necessary details and pay through Bank of India Internet Banking.

Online Booking of Indian Railway Ticket

Railway Ticket booking made easy. Select your train, provide necessary details and pay through Bank of India Internet Banking

E-Payment Of Direct Tax

Pay your Direct Tax online from the comforts of your office or home, avoiding queues and last minute rushes.

CHAPTER-6
TECHNOLOGY, PRODUCT& SERVICES
51

INFORMATION TECHNOLOGY BRANCH AUTOMATION ATM SOLOR POWER SYSTEM FINACIAL INCLUTION TELLER CASH DISPENSERS INTER BANK TRANSFER CASH MANAGEMENT ECS (DEBIT&CREDIT)

52

Technology Product & Services Information Technology

Bank of India has been pioneer in launching key initiatives in areas of Products, Distribution, Technology, International Operations and Risk Management. Our Bank aims at strengthening customer relations, diversifying delivery channels, increasing international capabilities and services, and strengthening revenue streams from diversified sources. Our Bank has redefined banking services with hi-tech services. The theme of "Relationships beyond Banking" has helped in creating & cementing a niche in the minds of our clientele.

Branch Automation

Bank completes implementation of 100% Core Banking Solution in all its 3023 branches.

Automated Teller Machines (ATMs)

Bank is having its own 487 ATMs (both on-site & off-site). The Bank is member of Cashtree and BANCS network. The Bank is the Settlement and Nodal Bank for Cashtree ATM network having 13 member Banks and BANCS network having 14 member banks. The Bank has also entered into bilateral agreement with State bank of India and its associates. Our Bank has joined National Financial Switch (NFS) which enables our Customers to access more than 35,000 ATMs across the country.

53

ATM Locator:

Solar Power Systems

Solar Power Systems implemented in 147 Rural / Semi urban branches where there is acute shortage of Power or high load-shedding periods. We plan to extend in another 100 branches / administrative offices during the year 2009.

Financial Inclusion

IT enabled FINANCIAL INCLUSION SOLUTION has been successfully implemented in different states of India, viz. Gadab (rural) branch of Raigad Thane Zone, Puttur in Hyderabad Zone, districts of Lucknow in U.P and Budhni in Sehore District, Bhopal in M.P.. Expansion of the solution in these centers is in full-swing.

Teller Cash Dispensers

Installation of Teller Cash Dispensers is in progress at identified branches. It will reduce wait-time, enhance the productivity of Tellers and also help in accurate dispensing of Cash.

Interbank Fund Transfer

Online Interbank Fund Transfer made easy and convenient. Now, you can transfer funds ONLINE across banks, through our Star Connect Internet Banking Services, using RTGS/ NEFT facility, WITHOUT ANY CHARGES.

Online Application for Education loan

On Line facility available for submission of Education Loan application.

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Online Utility Payments

Online facility for payment of Utility bills and other payments viz. MTNL, Reliance Infocomm, BSNL (select circles), Tata Indicom, Vodafone, Idea, Airtel, MSEB, Reliance Energy, Mahanagar Gas, Tata Sky, BSES Rajdhani, BSES Yamuna, NDPL Delhi, VSNL, LIC etc.

STAR CASH MANAGEMENT

A product specifically for corporate customers. It offers fast-track cheque collections, speedier release of funds and profitable funds management at a reasonable cost.

ECS (Debit & Credit)

BOI offers its customers a faster and easier method of effecting payments by direct debit to the customers account in case of utility payments, credit card bills etc. ECS is also a preferred method of credit in respect of dividend warrants, interest warrants, refund orders, salary pensions etc.

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CHAPTER-7
CONCLUTION

56

CONCLUSION
Bank of India is one of the famous banks in India. It has various objectives and also provides various types of services. It also provides various types of deposit schemes to customer and also various types of loans to customers and also other facilities. This Banks are going global and providing advanced services to their customer such as ATM and Phone Banking.

57

CHAPTER 8

QUESTIONNAIRE

58

QUESTIONNAIRE

What is meaning of bank? What is history of bank? What are various types of deposits? What are different types of loans? What are different types of cards? What are online - services provided your bank? What are other services provided of customers?

59