Anda di halaman 1dari 3

A STUDY ON CUSTOMER SATISFACTION ON NEYCER TOILET WARES QUESTIONNAIRE

Personal Data: a. Retailer Name: b. Years in Retail Business: c. Area: d. annual turnover: 1. How do you rate Neycers responsiveness in dealing with you? Very Good [ ] Good [ ] Netural [ ] Poor[ ] Very Poor[ ]

2. How do you rate Neycer professionalism in dealing with you? Excellent [ ] Satisfactory [ ] Neutral [ ] Good[ ]poor [ ]

3. How do you rate the support from Neycer side and Neycer response time? Excellent [ ] Satisfactory [ ] Good [ ] poor [ ]

4. How do you rate Neycer products and services and did they meet your needs and expectations regarding quality and performance? Excellent [ ] Satisfactory [ ] Good [ ] poor [ ]

5. How do you rate Neycer delivery on time performance and Neycer commitment to meet your delivery expectations? Excellent [ ] Satisfactory [ ] Good [ ] poor [ ]

6. How do you rate the competitiveness of Neycer products and do they represent best value for total cost of lifetime ownership? Excellent [ ] Satisfactory [ ] Good [ ] poor [ ]

7. How do you rate Neycer approach to quality management to ensure complete customer satisfaction? Excellent [ ] Satisfactory [ ] Good [ ] poor [ ]

8. How do you rate Neycer toilet wares? Excellent [ ] Satisfactory [ ] Good [ ] poor [ ]

9. What do you like about Neycer products and services, and how Neycer add value to your business? Very Good [ ] Good [ ] Netural [ ] Poor [ ] Very Poor [ ]

10. What do you dislike about Neycer products and services, and how Neycer add value to your business? Very Good [ ] Good [ ] Netural [ ] Poor [ ] Very Poor [ ]

11. What could you buy from Neycer but choose to buy from a different supplier? What are the factors influencing your decision? Very Good [ ] Good [ ] Netural [ ] Poor [ ] Very Poor [ ]

12. How thoroughly do you believe Neycer understand your business and are able to add value to you? Very Good [ ] Good [ ] Netural [ ] Poor [ ] Very Poor [ ]

13. What would Neycer need to do to satisfy your requirements even more? Very Good [ ] Good [ ] Netural [ ] Poor [ ] Very Poor [ ]

14. Would you be prepared to recommend Neycer toilet wares to others? Very Good [ ] Good [ ] Netural [ ] Poor [ ] Very Poor [ ]

15. In the next 3-5 years how do you expect your business to change? How will Neycer have to respond for you to remain a customer and grow Neycer business together and what do Neycer need to do to support you in this process? Highly Agree [ ] Agree [ ] Neutral [ ] Disagree [ ] Highly Disagree [ ]