Gartner says BI has been the number one priority for chief information officers (CIOs) for three years running.*
*Gartner Press Release, Gartner Says Worldwide Business Intelligence Spending to Grow 11 Percent in 2008, April 1, 2008
We are very pleased with the Microsoft BI solution. At any time, we can get a quick snapshot of how we are doing and where we need to make adjustments.
Rick Copple, chief technology officer at Community Health Network Indianapolis, Indiana United States
Data warehouse
Get insight into the data you need through an integrated, centrally managed, and trusted data source. Microsoft offers an enterprise-ready BI platform with SQL Server. Many healthcare organizations are using SQL Server for data and records management, and so are already familiar with how easy it is to manage. Combine data from multiple sources into one location and provide access to information from a unified, trusted database, using SQL Server as your data warehouse. In fact, the United Kingdoms Wandsworth Primary Care Trust is able to create a complete picture of immunization rates across General Practitioners by combining their vaccination data into a single data warehouse. Using this integrated data, Wandsworth has been able to improve immunization rates by 5 percent by fine tuning its strategy and targeting resources more effectively.
Organizational BI
Departmental BI
Personal BI
Organizational BI
Used to achieve the larger strategic initiatives, such as operating margin, return on investment on strategic investments, and quality of care goals. Office SharePoint Server 2007 makes it easy to share and collaborate on progress toward organizational goals.
Departmental BI
Helps your people work more effectively as a team, ensuring the goals of the department are met. Workers can create reports and dashboards in Office Excel that display key process metrics.
Personal BI
Helps workers in tasks they do every day. Using the Microsoft Office Outlook 2007 messaging and collaboration client, workers can manage individual goals and tasks, while Office Visio 2007 can help workers develop and manage processes.
Business Situation
In order to promote greater visibility in hospital processes and operations, Credit Valley needed a more cost-effective method to monitor medical resources, patients, and financial information.
Solution
The hospital deployed Office PerformancePoint Server 2007 to help enable internal staff to define and use scorecards to help drive accountability across the organization.
Benefits
Enhanced performance and transparency Advanced analytic and visualization capabilities More flexible and effective business processes
Since 1985, The Credit Valley Hospital has been providing patients with access to leading-edge medical research, programs, and treatment. All publicly funded hospitals, including Credit Valley, are bound to uphold rigorous financial, quality, and performance measurements regarding service levels. Were faced with a healthcare system that is under intense pressure to meet regulatory requirements and patient needs. We want to track information accurately while ensuring that our resources are being utilized effectively, says Dan Germain, chief financial and information officer. Credit Valley had adopted a strategy to focus on a single vendor to ensure consistent measurement of targets and results throughout the hospital and was looking for a solution to integrate with their existing SQL Server data warehouse. After reviewing several options, including tools from Cognos and SAS, Credit Valley decided on Office PerformancePoint Server 2007 as the most flexible and cost-effective performance management option. The Credit Valley Hospital has transformed itself into a dynamic, metrics-based organization improving its ability to efficiently manage resources and track patient flow across the organization. As a result, the hospital now has more confidence in the quality of its data and in its ability to analyze it in real time.
Its an important benefit to have the ability to drill down and get critical information, and then manipulate it so that we can see where we can improve service to the community. PerformancePoint allows us to track KPIs and metrics on the business side and in the clinical area as well.
Dan Germain, chief financial and information officer for The Credit Valley Hospital Mississauga, Canada
Business Intelligence for Health 4
Balanced Scorecard
Healthcare organizations are motivated to make performance management a part of their culture. Microsoft BI tools help healthcare organizations use the Balanced Scorecard as a strategic management system to track organizational performance across financial, clinical, business process, and learning and growth measures. Once performance metrics are set, organizations identify the key drivers, or desired outcomes, and then define indicators to gauge progress. By using Microsoft BI to manage to key indicators, healthcare organizations can achieve consistent strategy execution and monitor performance. By tracking patient satisfaction, quality of care, financial performance, and enhanced learning and growth metrics, the Balanced Scorecard can provide a complete view of the organization. Microsoft BI enables organizations to link together all the key elements of the Balanced Scorecard with easy-to-use templates and a single interface for viewing KPIs. Decision makers can track operational performance drivers and analyze financial, operational, and clinical KPIs across the organization with customizable scorecards for groups and individuals.
SAP
ORACLE
SIEMENS
CERNER
IBM
Microsoft BI offers a complete, integrated solution, from data management to data delivery, and works with many of the systems you already utilize.
White papersDownload free white papers and learn about industry best practices in BI for healthcare.
The Payoff of Pervasive Performance Management How the Intelligent Enterprise Delivers Performance Management Creating the People-Ready Business: Enterprise Performance Management
Case studiesDownload a wide range of case studies that demonstrate the power of Microsoft BI
software in healthcare organizations around the world, or visit www.microsoft.com/casestudies. Wandsworth Primary Care Trust Clalit Health Services Southern Health: Cutting Costs and Saving Time at One of Australias Largest Health Services The Credit Valley Hospital: Hospital Delivers Better Business Insight with PerformancePoint Server 2007 Royal Childrens Hospital Melbourne
How do you stack up against peer health organizations? Find out fast with the Business Productivity Assessment Tool at www.microsoft.com/optimization/tools/overview.mspx. Based on surveys conducted by more than 1,500 organizations, it compares your results to those of health organizations from around the world.
Contact your Microsoft representative to learn more about business intelligence for your organization, or visit www.microsoft.com/health for more information about Microsoft partners, and to learn more from customer evidence, health blogs, webcasts, videos, and more.
www.microsoft.com/health
The information contained in this document represents the current view of Microsoft Corporation on the issue discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication.