MASR18

MobileAnalyzer
for BlackBerry Enterprise Server

Sample Reports Guide
Version 1.8
mobile_ is both an invitation and a challengean invitation to open your mind to whatever
feels unfamiliarand a challenge to reevaluate whatever feels too familiar and to ask
questions unlike everyone else. At Conceivium, we ask those questions each and every
day. The result: a suite of products that represent a pure, uncompromising mobile choice
from the ordinary. Whether it's in our daily lives or within the world at large, we create our
own opportunities for change. For a change is good experience, come mobile_ with us.
MASR18-08/06
The information contained herein is the confidential and proprietary information of Conceivium Business Solutions, Inc. Unauthorized use of this information and disclosure to third parties is expressly prohibited. This technical publication may not be reproduced in
whole or in part, by any means, without the express written consent of Conceivium Business Solutions, Inc.
Copyright 2006 Conceivium Business Solutions, Inc. All rights reserved.
The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties and trademarks of Research In Motion Limited - used by permission.
All other names and products contained herein are the trademarks or registered trademarks of their respective holders.
Conceivium Business Solutions, Inc. | conceivium.com | info@conceivium.com
8300 Greensboro Drive, Suite 800, McLean VA 22102 USA Tel: 703.430.6040 Fax: 703.997.8667 Toll Free: 877.932.6887 (USA only)
Contents
MobileAnalyzer for BlackBerry Enterprise Server Sample Reports Guide i
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
About this Publication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Related Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Publication Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Conceivium Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Telephone Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Conceivium Documentation/Product Enhancements . . . . . . . . . . . . . . . . . . . . viii
Chapter 1: Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Sample Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2: Server Information Sample Reports . . . . . . . . . . . . . . . . . . . . . . . 3
BES Daily Statistic Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to Run this Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
BES Global Settings Comparison Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How to Run this Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
BES Statistics Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
MAPI CDO Errors Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
MDS Server Settings Comparison Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Pending Messages Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Server Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Server Restart Listing Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Contents
ii
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 3: System Sample Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
MobileAnalyzer Reports Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
MobileAnalyzer Users Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
MobileMonitor Events Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
MobileMonitor System Log Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Chapter 4: User Information Sample Reports . . . . . . . . . . . . . . . . . . . . . . . 41
Call Log Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Daily Mail Usage Statistics Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Detailed User List Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Detailed User Statistics Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Handheld Applications Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Handheld Applications by User Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Handheld Password Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Handhelds Listed by Active Carrier Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
MobileAnalyzer for BlackBerry Enterprise Server Sample Reports Guide iii
Contents
Handhelds Listed by BES Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Handhelds Listed by Device PIN Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Handhelds Listed by Home Carrier Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Handhelds Listed by IT Policy Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Handhelds Listed by Mail Server Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Handhelds Listed by Model Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Handhelds Listed by OS Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Least Active Calendar OTA Users Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Least Active Mail Users Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Least Active MDS Users Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Least Active Wireless E-mail Reconciliation Users Report. . . . . . . . . . . . . . . . . 92
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Mail Usage Statistics per Day Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Message Flow Analysis Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
How to Run this Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Message Size Analysis Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Contents
iv
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Message Size Analysis - Time Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Most Active Calendar OTA Users Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Most Active Mail Users Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Most Active MDS Users Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Most Active Wireless E-mail Reconciliation Users Report. . . . . . . . . . . . . . . . 117
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Out of Coverage Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Pending Messages Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
User Count Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
User Information Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Users Sorted by Last Contact Time Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Report Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
MobileAnalyzer for BlackBerry Enterprise Server Sample Reports Guide v
Preface
MobileAnalyzer for BlackBerry Enterprise Server Sample Reports Guide provides you
with information about each MobileAnalyzer for BlackBerry Enterprise Server
(herein called MobileAnalyzer) sample report.
This section provides an overview of this guide, a list of related documentation,
the conventions used to document product use, and information about
Conceivium Customer Support.
About this Publication
This publication consists of these chapters:
Chapter 1: Overview, provides an overview of the MobileAnalyzer
sample reports.
Chapter 2: Server Information Sample Reports, describes each Server
Information sample report.
Chapter 3: System Sample Reports, describes each System sample report.
Chapter 4: User Information Sample Reports, describes each User
Information sample report.
Related Publications
The MobileAnalyzer for BlackBerry Enterprise Server Documentation Library is
available in Adobe Acrobat Reader format. This library consists of these
publications (where nn represents the product version number):
MobileAnalyzer for BlackBerry Enterprise Server Enhancement Summary
(MAESnn-MM/YY) describes the new and enhanced features of the product.
MobileAnalyzer for BlackBerry Enterprise Server Help Desk Support Guide
(MAHDnn-MM/YY) describes how help desk staff can use MobileAnalyzer.
MobileAnalyzer for BlackBerry Enterprise Server Installation Guide
(MAIGnn-MM/YY) includes everything you need to know to install
MobileAnalyzer. It describes the installation procedures designed to enable
you to get MobileAnalyzer up and running as quickly and smoothly as
possible.
Publication Conventions Preface
vi
MobileAnalyzer for BlackBerry Enterprise Server Sample Reports Guide
(MASRnn-MM/YY) provides information about all the sample reports
included in MobileAnalyzer.
MobileAnalyzer for BlackBerry Enterprise Server Users Guide
(MAUGnn-MM/YY) provides a practical and visual overview of
MobileAnalyzers functions and capabilities.
Publication Conventions
Conceivium uses these conventions in technical publications:
Conceivium Customer Support
We provide support throughout the world to resolve questions or problems
regarding installation, operation, or use of our products. We provides all levels
of support during normal business hours and emergency support during
non-business hours.
Third-party Support. We provide software products that run in a number of
third-party vendor environments. Support for all non-Conceivium products is
the responsibility of the respective vendor. In the event a vendor discontinues
support for a hardware and/or software product, Conceivium cannot be held
responsible for problems arising from the use of that unsupported version.
Telephone Support
To expedite response time, have this information ready:
Convention Represents
ALL CAPITALS Directory, path, file, member, database, program,
command, and parameter names.
Initial Capitals Window, field, field group, check box, button, panel (or
screen), option names, and names of keys. A plus sign
(+) is inserted for key combinations (e.g., Alt+Tab).
lowercase italic
monospace
Information that you provide according to your particular
situation. For example, you would replace filename
with the actual name of the file.
MobileAnalyzer for BlackBerry Enterprise Server Sample Reports Guide vii
Preface Conceivium Customer Support
Product name, version number, and release number
List of any fixes currently applied
Any alphanumeric error codes or messages written precisely as displayed
A description of the specific steps that immediately preceded the problem
The severity code (Conceivium Customer Support uses an escalated
severity system to prioritize service to our clients. The severity codes and
their meanings are listed in this table.)
The Americas
All Other Countries (Also for any non-working numbers)
If you receive a voice mail message, follow the instructions to report a
production-down or critical problem. Leave a detailed message including your
name and phone number. A Conceivium Customer Support representative will
Severity Meaning
Expected Support
Response Time
1 Production down, critical situation Within 2 hours
2 Major component of product
disabled
Within 4 hours
3 Problem with the product, but
customer has work-around solution
Within 8 hours
4 How-to questions and
enhancement requests
Within 24 hours
Phone Fax E-mail
United States and
Canada
1.877.932.2887 1.703.997.8667 support@conceivium.com
United Kingdom 0207.993.8359 001.703.997.8667 support@conceivium.com
Mexico 001.877.932.2887 1.703.997.8667 support@conceivium.com
Phone Fax E-mail
All other countries 1.703.430.6040 1.703.997.8667 support@conceivium.com
Conceivium Documentation/Product Enhancements Preface
viii
be paged and will return your call as soon as possible. Have available the
information described previously when the Conceivium Customer Support
representative contacts you.
Conceivium Documentation/Product
Enhancements
Submit all product and documentation suggestions to Conceiviums product
management team at development@conceivium.com. Include your name,
company, work phone, e-mail ID, and the name of the Conceivium product you
are using. For documentation suggestions, include the publication number
located on the publications front cover.
MobileAnalyzer for BlackBerry Enterprise Server Sample Reports Guide 1
Chapter 1: Overview
MobileAnalyzer provides a wide variety of sample reports for you to use. The
MobileAnalyzer sample reports are integrated and built within the Crystal
Reports framework. This allows you to easily export to other data file types and
import into existing management reports. You can export the reports for further
customization and enhancement. (See Crystal Reports documentation for
details.)
For additional information on MobileAnalyzer reporting, see Chapter 5 in
MobileAnalyzer for BlackBerry Enterprise Server Users Guide.
Sample Reports
The sample reports are broken down into three categories. For each category, we
supply various sample reports that help you manage your BlackBerry Enterprise
Server environment.
Category Description Read:
Server Information These sample reports target the
operation and information relating
specifically to the BlackBerry
Enterprise Server. Data consists of
summary information, status of
service, and configuration information
for all aspects of the BlackBerry
Enterprise Server. The reports are
valuable to gauge performance and
consistency or service for defined
periods of time.
Chapter 2: Server
Information Sample
Reports
System These sample reports are designed to
provide user and system information
relative to the data capture and
reporting capabilities of MobileMonitor
and MobileAnalyzer. The system
information reports are useful in
determining the usage of
MobileControl and MobileMonitor for
Blackberry Enterprise Server.
Chapter 3: System
Sample Reports
Sample Reports Chapter 1: Overview
2
User Information These reports cover a wide range of
statistics and information relating to
individual BlackBerry users within a
single or multiple BlackBerry
Enterprise Server environments. Along
with fixed user info (i.e., PIN, phone
number, carrier, etc.) the reports also
integrate statistical and cumulative
performance data. The reports cover
all registered BlackBerry Enterprise
Server users and you can run it based
on a single day or range of dates.
Chapter 4: User
Information Sample
Reports
Category Description Read:
Chapter 2: Server Information
Sample Reports
The Server Information sample reports target the operation and information
relating specifically to the BlackBerry Enterprise Server. The report data consists
of summary information, status of service, and configuration information for all
aspects of the BlackBerry Enterprise Server. The reports are valuable for helping
you gauge performance and consistency of service for defined periods of time.
This table lists the Server Information sample reports and provides links to
detailed information about the report:
Report Page
BES Daily Statistic Report
Report Overview
How to Run this Report
5
BES Global Settings Comparison Report
Report Overview
9
BES Statistics Report
Report Overview
12
MAPI CDO Errors Report
Report Overview
14
MDS Server Settings Comparison Report
Report Overview
17
Pending Messages Report
Report Overview
22
Server Environment
Report Overview
25
Chapter 2: Server Information Sample Reports
4
Server Restart Listing Report
Report Overview
27
Report Page
Chapter 2: Server Information Sample Reports BES Daily Statistic Report
BES Daily Statistic Report
BES Daily Statistic
Server Summary for: BES Between 12/1/2005 and 12/31/2005
BES
Date: 12/1/2005
Device Connections: 55
Push Connections: 0 Max Packet Size Device Connections: 34
Total Packet Size Device Connections: 69
Device Authentication Failures: 0
# of Packets from Device Connections: 72
Max Packet Size from Push Connections: 0
Authorization Exceptions: 0
# of Packets from Push Connections: 0
Packet Size from Push Connections: 0
Refused Packets: 0
Invalid Packets: 0
Connection Successes: 0
Connection Failures: 0
Connection Truncated: 0
Authorization Failures: 0
Authorization Successes: 0
Date: 12/2/2005
Push Connections: 1 Max Packet Size Device Connections: 1,335
Total Packet Size Device Connections: 1,845
Refused Packets: 0
Invalid Packets: 0
Date: 12/3/2005
Refused Packets: 0
Invalid Packets: 0
Date: 12/4/2005
BES Daily Statistic Report Chapter 2: Server Information Sample Reports
6
Server Summary for: BES Between 12/1/2005 and 12/31/2005
Refused Packets: 0
Invalid Packets: 0
0
400
800
1200
1600
2000
2400
2800
55
342
71
197
75
139 120
51
178
32 16
101
138
61 49 48 68
188
34 37
196
16
59 35
80
269
80
35
0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 3 0 0 0 0 0 0 0
69
1,845
610
907
128
198
2,706
478
374
113
14
815
255
166
95
205
173
815
85
345
1,507
306
537
39
311
674
568
238
72
722
162
342
255
199
520
130
293
52
22
234
196
127
68 94 95
324
49
88
409
66
144
50
136
365
162
75
0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1
2
/1
/2
0
0
5
1
2
/2
/2
0
0
5
1
2
/3
/2
0
0
5
1
2
/4
/2
0
0
5
1
2
/5
/2
0
0
5
1
2
/6
/2
0
0
5
1
2
/7
/2
0
0
5
1
2
/8
/2
0
0
5
1
2
/9
/2
0
0
5
1
2
/1
0
/2
0
0
5
1
2
/1
1
/2
0
0
5
1
2
/1
2
/2
0
0
5
1
2
/1
3
/2
0
0
5
1
2
/1
4
/2
0
0
5
1
2
/1
5
/2
0
0
5
1
2
/1
6
/2
0
0
5
1
2
/1
8
/2
0
0
5
1
2
/1
9
/2
0
0
5
1
2
/2
0
/2
0
0
5
1
2
/2
1
/2
0
0
5
1
2
/2
2
/2
0
0
5
1
2
/2
3
/2
0
0
5
1
2
/2
4
/2
0
0
5
1
2
/2
6
/2
0
0
5
1
2
/2
7
/2
0
0
5
1
2
/2
8
/2
0
0
5
1
2
/2
9
/2
0
0
5
1
2
/3
0
/2
0
0
5
Sumof MinuteStat.DeviceConnections
Sumof MinuteStat.PushConnections
Sumof
MinuteStat.TotalPacketSizeDeviceConnections
Sumof
MinuteStat.NumPacketsFromDeviceConnections
Sumof
MinuteStat.TotalPacketSizePushConnections
Sumof
MinuteStat.NumPacketsFromPushConnections
Sumof MinuteStat.RefusedPackets
Sumof MinuteStat.nvalidPackets
Sumof MinuteStat.ConnectionSuccesses
Sumof MinuteStat.ConnectionFailures
Sumof MinuteStat.Connectionstruncated
Sumof MinuteStat.AuthorizationSuccesses
Sumof MinuteStat.AuthorizationFailures
Sumof MinuteStat.AuthorizationExceptions
Sumof MinuteStat.DeviceAuthenticationFailures
For BES
Chapter 2: Server Information Sample Reports BES Daily Statistic Report
Report Overview
The BES Daily Statistic report monitors the performance and utilization of
BlackBerry Enterprise Servers. It provides a summary of the messaging and data
activity on a specific BlackBerry Enterprise Server. You can customize the report
to show daily activity or a selected time period.
1 On the MobileAnalyzer navigation bar, click Reports.
2 In the Server Information reports area, click BES Daily Statistic.
3 The View Server Statistic page displays.
Use this table to determine the information that you need to supply for this
report:
Field Description
Select BES Choose a BlackBerry Enterprise Server from the drop
down.
For Select a time range for the report. If the selections do not
meet your criteria, select Custom and enter dates in the
Select Start Date and Select End Date fields.
BES Daily Statistic Report Chapter 2: Server Information Sample Reports
8
4 Click Run Report, and the BES Daily Statistic report appears.
Select Start Date If you selected Custom in the For drop down, use the
calendar icon to select a starting date for the report.
Select End Date If you selected Custom in the For drop down, use the
calendar icon to select an ending date for the report.
Field Description
Chapter 2: Server Information Sample Reports BES Global Settings Comparison Report
BES Global Settings Comparison Report
BES Global Settings Comparison
Comparison of Configured Global Values on BES
12/8/2005
Admin SMTP Sender: admin@yourcompanydomain.com
HandheId Mgmt Config Properties:
MDS Next Push Server Port: 8300
MDS Next Monitor Port: 8200
MDS NextWeb Server Port: 8100
Next ExternaI Services Port: 3200
Container Name: Site
12/14/2005
admin@yourcompanydomain.com
8300
8200
8100
3200
Site
BES Global Settings Comparison Report Chapter 2: Server Information Sample Reports
10
Report Overview
The BES Global Settings Comparison report is very important for internal
controls audits (e.g., Sarbanes-Oxley compliance). It provides a summary of
changes in BlackBerry Enterprise Server configuration. You can use it to compare
server configuration between two servers or as a factor of time or date.
2 In the Server Information reports area, click BES Global Settings
Comparison.
3 The BES Server Configuration Comparison page displays.
report:
Field Description
Select BES to Compare From the drop down, select the BlackBerry
Enterprise Server that you want to compare.
Select First Date Use the calendar icon to select the first date
for comparison.
Chapter 2: Server Information Sample Reports BES Global Settings Comparison Report
4 Click Run Report to compile the report, and a confirmation page displays to
inform you the your report is ready for you to view.
5 Click View Report. The compiled report appears in a new window.
Select Second Date Use the calendar icon to select the second
date for comparison.
Field Description
BES Statistics Report Chapter 2: Server Information Sample Reports
12
BES Statistics Report
BES Statistics
Data Collected: 1/10/2006
BlackBerry Enterprise Server Name: BES
Total Number of Messages Forwarded: 21,664
Total Number of Messages Filtered: 0
Total Number of Messages Failed: 0
Total Number of Messages Sent: 348
Total Number of Messages Pending: 292
Total Number of Messages Expired: 0
Record Timestamp: 1/11/2006 12:02:33AM
0K
4K
8K
12K
16K
20K
24K
BES
348 292
0 0
21,664
0
Sum of
ServerStats.MsgsSent
Sum of
ServerStats.MsgsPending
Sum of
ServerStats.MsgsExpired
Sum of
ServerStats.MsgsFailed
Sum of
ServerStats.MsgsForwarded
Sum of
ServerStats.MsgsFiltered
Chapter 2: Server Information Sample Reports BES Statistics Report
Report Overview
The BES Statistics report provides an overview of messaging activities specific to
a BlackBerry Enterprise Server. MobileAnalyzer summarizes the total daily
messaging activity of each server since the BlackBerry Enterprise Server was last
restarted. You can use this report to monitor the utilization of each server.
2 In the Server Information reports area, click BES Statistics.
3 The BES Statistics page displays.
Select a BlackBerry Enterprise Server name from the drop down.
4 Click Run Report, and the BES Statistics report appears.
MAPI CDO Errors Report Chapter 2: Server Information Sample Reports
14
MAPI CDO Errors Report
MAPI CDO Errors
For: BES Between 12/1/2005 and 12/31/2005
Mapi Error:
Mail Server: RESTART #1 Mailbox:
User Email: 8:53:01 PM PIN:
[20265] (12/11 20:54:02):{0xD40} {Kevin@Conceivium.com}
MAPIMailbox::GetNewMovedMessages - GetContentsTable (0x80040115) failed.
Mapi Error:
Mail Server: MX Mailbox: Kevin
User Email: Kevin@Conceivium.com PIN: 23C6F5FB
[20265] (12/30 14:00:18):{0x108C} {Kevin@Conceivium.com}
MAPIMailbox::GetNewMessages - GetContentsTable (0x80040115) failed.
Mapi Error:
Mail Server: MX Mailbox: Kevin
User Email: Kevin@Conceivium.com PIN: 23C6F5FB
[20265] (12/30 14:00:26):{0x107C} {Jill@Conceivium.com}
MAPIMailbox::OpenMessage - OpenEntry (0x80040115) failed.
Mapi Error:
Mail Server: MX Mailbox: Jill
User Email: Jill@Conceivium.com PIN: 2032049B
[20265] (12/30 14:00:26):{0x1080} {Jill@Conceivium.com}
MAPIMailbox::GetNewMessages - GetContentsTable (0x80040115) failed.
Mapi Error:
Mapi Error:
Mapi Error:
Mapi Error:
[20265] (12/30 14:00:26):{0x108C} {Jill@Conceivium.com}
Mapi Error:
Chapter 2: Server Information Sample Reports MAPI CDO Errors Report
Report Overview
The MAPI CDO Errors report allows you to build a report of all MAPI CDO
errors that occurred on a specified BlackBerry Enterprise Server during a
standard time frame (i.e., weekly, monthly) or during a specific date range. The
detailed MAPI CDO errors are listed in chronological order from the past to most
recent and provides the user e-mail, mail server, PIN, mailbox name for each
error, and the total number of MAPI CDO errors that occurred during the
specified report period.
2 In the Server Information reports area, click MAPI CDO Errors, and the View
MAPI CDO Errors page displays.
report:
Field Description
down.
MAPI CDO Errors Report Chapter 2: Server Information Sample Reports
16
3 Click Run Report, and the MAPI CDO Errors report appears.
Field Description
Chapter 2: Server Information Sample Reports MDS Server Settings Comparison Report
MDS Server Settings Comparison Report
MDS Server Settings Comparison
BES BES
MDS Settings on: 10/7/2005
False
3600000
False
-1
120000
120000
256
81
600000
5
-1
8080
-1
50
False
False
False
False
False
True
8443
0
False
AuthenticationSupport
AuthenticationTimeout
CookieSupport
ProxyHost
ProxyPort
DeviceConnectionTimeout
ServerConnectionTimeout
MaxNumberOfKBytesToSend
TCPListenPort
FlowcontrolTimeout
FlowcontrolWindowSize
MonitorAgentListenPort
WebServerListenPort
OCSPResponderURL
LDAPHost
LDAPPort
LDAPBaseQuery
LDAPQueryLimit
LDAPEnableDataCompression
CRLServerURL
HTTPSAllowUntrustedServers
OCSPUseDeviceResponders
OCSPUseCertExtensionResponde
TLSAllowUntrustedServers
IsPushServer
WebServerListenSSLPort
WebServerProxyListenSSLPort
WebServerServletPushSSL
10/8/2005
3600000
False
-1
120000
120000
256
81
600000
5
-1
8080
-1
50
False
False
False
False
False
True
8443
0
False
False
MDS Server Settings Comparison Report Chapter 2: Server Information Sample Reports
18
BES BES
net.rim.shared.service.authoriz
ation.JDBCAuthorizationDatasto
False
5
False
1
BES.Conceivium.com
5
1
5
24
True
90
False
-1
4
bes
0
0
0
1
ACLAuthorizationDatastore
ACLEnabled
DBCycleTimer
ProxyUser
ProxyPassword
ProxyAutoConfig
ProxyAutoConfigURL
ACLMask
MDSHost
HTTPConnMaxRedirect
StatsInterLen
StatsSaveInterLen
StatsMemHours
StatsBackfill
StatsHistDays
Groupid
HttpProxyEnabled
ProxySSLPort
LoggingFileLogLevel
LoggingFileLayout
LoggingFileLocation
LoggingFileName
LoggingUDPLogLevel
LoggingUDPLayout
LoggingUDPLocation
LoggingTCPLogLevel
LoggingTCPLayout
LoggingTCPLocation
LoggingConsoleLogLevel
LoggingNTEventLogLevel
LoggingLocaleLanguage
LoggingLocaleCountry
net.rim.shared.service.authorizati
on.JDBCAuthorizationDatastore
False
5
False
1
BES.Conceivium.com
5
1
5
24
True
90
False
-1
4
bes
0
0
0
1
BES BES
30000
1
0
0
1
0
False
0
0
0
LoggingTimer
LoggingIPPP
LoggingGME
LoggingUDP
LoggingSRP
LoggingApplicationHandler
PushUseDatabase
PushTimerDelay
PushMessageMaxAge
SessionId
30000
1
0
0
1
0
False
0
0
0
Report Prepared: 10/9/2005 8:56:00PM by jonas
MDS Server Settings Comparison Report Chapter 2: Server Information Sample Reports
20
Report Overview
The MDS Server Settings Comparison report is one of the key security reports
pertaining to BlackBerry Enterprise Server administration. The Mobile Data
Services (MDS) configuration comparison is similar in concept to the Server
Configuration Comparison report.
MDS is a feature of the BlackBerry Enterprise Server that enables applications
beyond email and personal information management (PIM) to securely establish
http network connections behind the corporate firewall. MDS is far more than a
secure pipe for wireless applications to get behind the firewall; it can play
many passive and active roles in managing push- and pull-based connections to
and from wireless applications, as well as user management, authentication, and
data optimization.
2 In the Server Information reports area, click MDS Server Settings
Comparison.
3 The MDS Server Configuration Comparison page displays.
report:
4 Click Run Report and a confirmation message appears.
5 Click View Report, and the MDS Server Settings Comparison report appears.
Field Description
Select BES In the Compare area, choose a BlackBerry Enterprise
Server from the drop down.
In the Compare With area, choose BlackBerry
Enterprise Server from the drop down.
Select Date In the Compare area, click on the calendar icon to
choose the first date with which you want
MobileAnalyzer to compare.
In the Compare With area, click on the calendar icon
to choose the second date with which you want
MobileAnalyzer to compare.
Pending Messages Report Chapter 2: Server Information Sample Reports
22
Pending Messages
For: BES on 1/7/2006
BES Summary
Max Pending Messages: 3
Average Pending Messages: 2
08
12
16
2
2
28
32
1
0
0
3
0
0
0
0
1
2
0
0
3
0
0
6
0
0
8
0
0
1
1
0
0
#
o
f
P
e
n
d
in
g
M
e
s
s
a
g
e
s
Chapter 2: Server Information Sample Reports Pending Messages Report
Report Overview
The Pending Messages report provides a synopsis of the pending message
statistics for a BlackBerry Enterprise Server for a specified day. The report
provides the maximum pending messages for the day as well as the average
number of pending messages for that day for each user account on the
BlackBerry Enterprise Server. All results are displayed in a line chart that shows
the trend for pending messages for the selected date.
2 In the Server Information reports area, click Pending Messages.
3 The View Pending Messages page displays.
report:
Field Description
down.
Pending Messages Report Chapter 2: Server Information Sample Reports
24
4 Click Run Report, and the Pending Messages report appears.
Select Date Use the calendar icon to choose the date for this report.
Field Description
Chapter 2: Server Information Sample Reports Server Environment
Server Environment
Server Environment
For: BES on 6/12/2006
74 percent of memory in use.
BES Process id : 3752
BES Service logged on as: CONCEVUM\administrator, Start Time: Jun 04 2006 20:00:00, Uptime (seconds):
619216
BES Service Name: BlackBerry Mailbox Agent (C:\Program Files\Research n Motion\BlackBerry Enterprise
Server\BlackBerryAgent.exe)
BlackBerry Alert: C:\Program Files\Research n Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 4.0.3.7
BlackBerry Controller: C:\Program Files\Research n Motion\BlackBerry Enterprise Server\BlackBerryController.exe,
Version: 4.0.3.7
BlackBerry Database Consistency Service: C:\Program Files\Research n Motion\BlackBerry Enterprise
Server\MDS\bin\DBConsistency.exe, Version: 4.0.3.7
BlackBerry Dispatcher: C:\Program Files\Research n Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe,
Version: 4.0.3.2
BlackBerry Mailbox Agent 1 - BESX Version 4.0.3.7
BlackBerry Mobile Data Service: C:\Program Files\Research n Motion\BlackBerry Enterprise
Server\MDS\bin\bmds.exe, Version: 4.0.3.2
BlackBerry Policy Service: C:\Program Files\Research n Motion\BlackBerry Enterprise Server\TAdminServer.exe,
Version: 4.0.3.3
BlackBerry Router: C:\Program Files\Research n Motion\BlackBerry Enterprise
Server\BypassRouter\BlackberryRouter.exe, Version: 4.0.3.2
BlackBerry Synchronization Service: C:\Program Files\Research n Motion\BlackBerry Enterprise
Server\SyncServer\BlackBerrySyncServer.exe, Version: 1.0.3.2
BlackBerry User Administration Service: C:\Program Files\Research n Motion\BlackBerry Enterprise
Server\BRK\BESUserAdminService.exe, Version: 4.0.2.7
CDO.DLL: C:\WNDOWS\system32\cdo.dll, Version: 6.5.7226.0
Computer Host Name: BES, OS Version: 5.2, Build number 3790, ServicePack Major 1, ServicePack Minor 0
EMSMDB32.DLL: C:\WNDOWS\system32\EMSMDB32.DLL, Version: 6.5.6944.1
host version: Aug 6 2000 00:57:48
host version: Copyright (c) 1988-2000 Microsoft Corporation
host version: Developer Edition on Windows NT 5.2 (Build 3790: Service Pack 1)
host version: Microsoft SQL Server 2000 - 8.00.194 (ntel X86)
hostname: BES, Database name: BESMgmt, Version: 4.0, Created on: Apr 13 2006 23:05:09
Local machine P Address = 192.168.168.152
MAP32.DLL: C:\WNDOWS\system32\MAP32.dll, Version: 6.5.6944.0
Microsoft Management Console (MMC): C:\WNDOWS\system32\mmc.exe, Version: 5.2.3790.1830
Microsoft XML Parser 4.0: C:\WNDOWS\system32\msxml4.dll, Version: 4.10.9404.0
Number of Processors: 1
Processor dentifier: x86 Family 15 Model 5 Stepping 10
Processor Name String: AMD Opteron(tm) Processor 248
Server Environment Chapter 2: Server Information Sample Reports
26
Report Overview
The Server Environment report provides a list that includes detailed information
about a selected BlackBerry Enterprise Server for a specified day. It shows
specific server data as well as a list of the processes running on it.
2 In the Server Information reports area, click Server Environment.
3 The View Server Environment page displays.
Select a BlackBerry Enterprise Server from the drop down and a date.
4 Click Run Report. The Server Environment report appears.
Chapter 2: Server Information Sample Reports Server Restart Listing Report
Server Restart Listing Report
Restart Listing
BES
Restart Date: 1/1/5 Time Version
RESTART #1 10/1/2005 8:26:08AM VERSION 4.0.2.8
Restart Date: //5 Time Version
RESTART #1 9/30/2005 6:26:57PM VERSION 4.0.2.8
Restart Date: /1/5 Time Version
Report Prepared: 10/9/2005 8:56:51PM by jonas
Server Restart Listing Report Chapter 2: Server Information Sample Reports
28
Report Overview
The Server Restart Listing report tracks overall performance of the Blackberry
environment in an organization. It provides a log of all the re-starts of the
BlackBerry Enterprise Server over a user-specified time frame. Each re-start entry
in the report includes the date and time of the re-start and the BlackBerry
Enterprise Server version at the time of the re-start.
2 In the Server Information reports area, click Server Restarts.
3 The Server Restarts page displays.
Select a BlackBerry Enterprise Server from the drop down.
4 Click Run Report. The Server Restart Listing report appears.
Chapter 3: System Sample
Reports
The System sample reports are designed to provide user and system information
relative to the data capture and reporting capabilities of MobileMonitor and
MobileAnalyzer. The System reports are useful in determining the usage of
MobileControl and MobileMonitor for Blackberry Enterprise Server.
This table lists the System sample reports and provides links to detailed
information about the report:
Report Page
MobileAnalyzer Reports Report
Report Overview
30
MobileAnalyzer Users Report
Report Overview
32
MobileMonitor Trap Log
Report Overview
34
MobileMonitor System Log Report
Report Overview
37
MobileAnalyzer Reports Report Chapter 3: System Sample Reports
30
MobileAnalyzer Reports Report
MobileAnalyzer Reports
Server Information
Report Name Enabled Description
BES Daily Statistic Yes Generates a detailed report on daily
message/data usage.
BES Global Settings Comparison Yes Compares the BlackBerry Enterprise Server
configuration on two specified dates or two
separate BlackBerry Enterprise Servers on the
same date.
BES Statistics Yes Provides a summary of message statistics on a
specific BlackBerry Enterprise Server.
MAPI CDO Errors Yes Builds a report of all MAPI CDO errors that
occurred on a specific BlackBerry Enterprise
Server during a standard timeframe (i.e.,
weekly, monthly, etc.) or during a specified date
range. The detailed errors are listed in
chronological order from the past to most recent
and provides the user e-mail, mail server, PIN,
mailbox name for each error, and the total
number of errors that occurred during the
report time period.
MDS Server Configuration Comparison Yes Compares the settings of the MDS server on two
specified dates or two separate BlackBerry
Enterprise Servers on the same date.
Pending Messages Yes Provides BlackBerry Enterprise Server
administrators with a synopsis of the pending
message statistics for a BlackBerry Enterprise
Server for a specified day. It provides the
maximum pending messages for the day as well
as the average number of pending messages for
that day for each user account on the
BlackBerry Enterprise Server. All the results are
displayed in a line chart that shows the trend
for pending messages for the selected date.
Server Restarts Yes List all restarts of the BlackBerry Enterprise
Server.
Chapter 3: System Sample Reports MobileAnalyzer Reports Report
Report Overview
The MobileAnalyzer Reports report provides a listing of all current
MobileAnalyzer reports along with an associated description.
2 In the System reports area, click MobileAnalyzer Reports. The
MobileAnalyzer Reports page displays.
3 Click Run Report, and the MobileAnalyzer Reports report appears.
MobileAnalyzer Users Report Chapter 3: System Sample Reports
32
MobileAnalyzer Users Report
MobileAnalyzer Users
User Name Description Enabled Last Login # of Logins
Administrators
Admin Main MobileAnalyzer Administrator Yes 10/9/2005 9:31:07PM 33
Report Users
Demo Demo User Yes 1/1/2005 12:00:00AM 0
Chapter 3: System Sample Reports MobileAnalyzer Users Report
Report Overview
The MobileAnalyzer Users report provides a listing of all user accounts on
MobileAnalyzer. The report details include last log in time, number of logins,
and the account description.
2 In the System reports area, click MobileAnalyzer Users. The MobileAnalyzer
Users page displays.
3 Click Run Report, and the MobileAnalyzer User List report appears.
MobileMonitor Events Report Chapter 3: System Sample Reports
34
MobileMonitor Events Report
MobileMoitor Events
Events Received from: BES Between 7/1/2006 and 7/31/2006
Events Received: 7/1/2006
Log File: BES_MAGT
Record Date: 7/1/2006
Event Filter: (\[1....\])|(\[2....\])|(\[5....\])|(\[30160\])|(No
Resp)|(\[SRP\] Connection
failed)|(\[40747\])|(\[30081\])|(\[10061\].+Memory or Resource
Destination:
192.168.168.15|192.168.168.152|19
2.168.168.150
Event ID: 30160 OID: 1.3.6.1.4.1.23179.6.7
[30160] (07/01 05:47:19):{0x13C8} {Joanne@Conceivium.com} GetDeviceId() failed
Message
Log File: BES_MAGT
Event Filter: (\[1....\])|(\[2....\])|(\[5....\])|(\[30160\])|(No
Destination:
192.168.168.15|192.168.168.152|19
2.168.168.150
Event ID: 30081 OID: 1.3.6.1.4.1.23179.6.7
[30081] (07/01 05:18:58):{0x14B4} {Jonas@Conceivium.com} Sending message to device, size=1532,
EntryId=39468, RefId=-259594480, TransactionId=-995973222, Tag=63986
Message
Log File: BES_MAGT
Event Filter: (\[1....\])|(\[2....\])|(\[5....\])|(\[30160\])|(No
Destination:
192.168.168.15|192.168.168.152|19
2.168.168.150
Event ID: 30160 OID: 1.3.6.1.4.1.23179.6.7
[30160] (07/01 05:22:11):{0x1610} {raja@conceivium.com} GetDeviceId() failed
Message
Log File: BES_MAGT
Event Filter: (\[1....\])|(\[2....\])|(\[5....\])|(\[30160\])|(No
Destination:
192.168.168.15|192.168.168.152|19
2.168.168.150
Event ID: 30160 OID: 1.3.6.1.4.1.23179.6.7
[30160] (07/01 05:23:20):{0x13C8} {Joanne@Conceivium.com} GetDeviceId() failed
Message
Log File: BES_MAGT
Event Filter: (\[1....\])|(\[2....\])|(\[5....\])|(\[30160\])|(No
Destination:
192.168.168.15|192.168.168.152|19
2.168.168.150
Event ID: 30160 OID: 1.3.6.1.4.1.23179.6.7
Chapter 3: System Sample Reports MobileMonitor Events Report
Report Overview
The MobileMonitor Events report provides a chronological listing of all events
send by MobileMonitor on a specific BlackBerry Enterprise Server. Each entry in
the log provides details of the event and its event ID. The report also provides an
accumulative total of evemt entries for the user-defined time frame of the report.
2 In the System reports area, click MobileMonitor Events. The View
MobileMonitor Events page displays.
MobileMonitor Events Report Chapter 3: System Sample Reports
36
report:
3 Click Run Report, and the MobileMonitor Events report appears.
Field Description
Select Server Choose a BlackBerry Enterprise Server from the drop
down.
By Event Number Use the drop down to select a specific event number by
which you want your report filtered. Select All to show all
the events on your report.
By Alert Filter Use the drop down to select a specific alert by which you
want to filter your report. Select All to show all the alerts
on your report.
By Log File Use the drop down to select a specific log file by which
you want to filter your report. Select All to show all the log
files on your report.
Select Date Range to
View Events for
Select a date range for your report. If you select Custom,
you can choose a specific starting ending date in the
Select Start Date If you selected Custom in the Select Date Range to view
traps for drop down, use the calendar icon to select a
starting date for the report.
Select End Date If you selected Custom in the Select Date Range to view
traps for drop down, use the calendar icon to select an
ending date for the report.
Chapter 3: System Sample Reports MobileMonitor System Log Report
MobileMonitor System Log Report
MobileMonitor System Log
System Events from:BES Between 12/1/2005 and 12/31/2005
Date: 12/1/2005
12:07:13 am Log Data: ===== START TRAP LOG ======
12:07:14 am Log Data: AddTrap Result:True - Trap SQL:SP_Add_Trap
@Server='BES',@OID='1.3.6.1.4.1.23179.6.7',@EventID='20000',@Message='[20000] (12/01 00:06:57):{0xF10}
{raja@conceivium.com} Switching services -
failed.',@Destination='192.168.168.15',@EventFilter='\[1....\]|\[2....\]|\[5....\]',@LogFile='BES_MAGT',@DAY='1',@MO
NTH='12',@YEAR='2005'
12:07:14 am Log Data: ===== END TRAP LOG ======
@Server='BES',@OID='1.3.6.1.4.1.23179.6.15',@EventID='20000',@Message='[20000] (12/01 00:06:54):{0xE14}
{raja@conceivium.com, PIN=2009A823, UserId=6}RequestHandler::SendSwitchService - Duplicate Source and
Destination UIDs, S222765, request
aborted.',@Destination='192.168.168.15',@EventFilter='\[1....\]|\[2....\]|\[5....\]',@LogFile='BES_POLC',@DAY='1',@M
ONTH='12',@YEAR='2005'
{Gregg@Conceivium.com, PIN=20185616, UserId=5}RequestHandler::SendSwitchService - Duplicate Source and
ONTH='12',@YEAR='2005'
{Gregg@Conceivium.com} Switching services -
NTH='12',@YEAR='2005'
{raja@conceivium.com, PIN=2009A823, UserId=6}RequestHandler::SendSwitchService - Duplicate Source and
ONTH='12',@YEAR='2005'
{raja@conceivium.com} Switching services -
NTH='12',@YEAR='2005'
{Gregg@Conceivium.com, PIN=20185616, UserId=5}RequestHandler::SendSwitchService - Duplicate Source and
ONTH='12',@YEAR='2005'
MobileMonitor System Log Report Chapter 3: System Sample Reports
38
Report Overview
The MobileMonitor System Log report provides a chronological listing of system
events logged from MobileMonitor during a specified period of time. You can
filter the report using a date, range of dates, or by a specific system event.
2 In the System reports area, click MobileMonitor System Log. The View
System Log page displays.
report:
Field Description
Select BES Choose a BlackBerry Enterprise Server from the
dropdown.
Chapter 3: System Sample Reports MobileMonitor System Log Report
3 Click Run Report, and the MobileMonitor System Log report appears.
Select Start Date If you selected Custom in the For dropdown, use the
Select End Date If you selected Custom in the For dropdown, use the
Field Description
MobileMonitor System Log Report Chapter 3: System Sample Reports
40
Chapter 4: User Information
Sample Reports
The User Information reports provide a wide range of statistics for individual
BlackBerry users within single or multiple BlackBerry Enterprise Server
environments. The reports display fixed user information (e.g., PIN, phone
number, and carrier) and integrate statistical and cumulative performance data.
This table lists the User Information sample reports and provides links to
detailed information about the report:
Report Page
Call Log Report
Report Overview
45
Daily Mail Usage Statistics Report
Report Overview
49
Detailed User List Report
Report Overview
53
Detailed User Statistics Report
Report Overview
53
Handheld Applications Report
Report Overview
60
Handheld Applications by User Report
Report Overview
62
Handheld Password Status Report
Report Overview
65
Chapter 4: User Information Sample Reports
42
Handhelds Listed by Active Carrier Report
Report Overview
67
Handhelds Listed by BES Report
Report Overview
69
Handhelds Listed by Device PIN Report
Report Overview
71
Handhelds Listed by Home Carrier Report
Report Overview
73
Handhelds Listed by IT Policy Report
Report Overview
75
Handhelds Listed by Mail Server Report
Report Overview
77
Handhelds Listed by Model Report
Report Overview
79
Handhelds Listed by OS Report
Report Overview
81
Least Active Calendar OTA Users Report
Report Overview
83
Least Active Mail Users Report
Report Overview
86
Report Page
Least Active MDS Users Report
Report Overview
89
Least Active Wireless E-mail Reconciliation Users Report
Report Overview
92
Mail Usage Statistics per Day Report
Report Overview
95
Message Flow Analysis Report
Report Overview
98
Message Size Analysis Report
Report Overview
102
Message Size Analysis - Time Report
Report Overview
105
Most Active Calendar OTA Users Report
Report Overview
108
Most Active Mail Users Report
Report Overview
111
Most Active MDS Users Report
Report Overview
114
Most Active Wireless E-mail Reconciliation Users Report
Report Overview
117
Report Page
44
Out of Coverage Report
Report Overview
120
Report Overview
123
User Count Report
Report Overview
126
User Information Report
Report Overview
129
Users Sorted by Last Contact Time Report
Report Overview
133
Report Page
Chapter 4: User Information Sample Reports Call Log Report
Call Log Report
MobileAnalyzer Call Log
Calls Made: Between 6/18/2006 and 6/24/2006
Jonas L. Gyllensvaan PIN: 20455D90
Number of Calls: 2 6/18/2006
Total Number of Calls: 30
Call Log Report Chapter 4: User Information Sample Reports
46
Report Overview
The Call Log report provides a list of phone calls (incoming and outgoing) for an
individual user, a group of users, or all users based on a range of dates that you
specify.
2 In the User Information area, click Call Log. The Find BlackBerry User page
displays.
3 You can run this report for an individual user, a group of users, or for all
users.
To run this report for an individual user, select Name, Phone #, or PIN
#, and enter the associated value in the Find field.
To run this report for a group of users, select Name, Phone #, or PIN #,
and enter the associated wildcard value in the Find field (e.g., R will
display all the users that begin with the letter R).
To run this report for all users, click View All Users.
4 Click Find User. If you selected View All Users, skip to step 4b.
Chapter 4: User Information Sample Reports Call Log Report
a If you selected one or a group of users, the Search Results page appears.
b Select a user and the View Phone Log page appears.
Use this table to determine the information that you need to supply for
this report:
Field Description
Select Call Types Select the type of call:
All Calls
Missed Calls
Received Calls
Placed Calls
Select Call Status Select a call status.
Select Date Range Select a date range for your report. If you select
Custom, you can choose a specific starting ending
date in the Select Start Date and Select End Date
fields.
Select Start Date If you selected Custom in the Select Date Range to
View Usage Statistics for drop down, use the
Call Log Report Chapter 4: User Information Sample Reports
48
5 Click View Calls. This confirmation dialog appears:
6 Click View Report, and the Call Log report appears.
Select End Date If you selected Custom in the Select Date Range to
View Usage Statistics for drop down, use the
calendar icon to select an ending date for the
report.
Field Description
Chapter 4: User Information Sample Reports Daily Mail Usage Statistics Report
Daily Mail Usage Statistics Report
Daily Mail Usage Statistics
BES
Messages To Messages From Replied/Forwarded From Date
1/1/2006 2 2 121
1/2/2006 1 2 120
1/3/2006 4 4 246
1/4/2006 12 13 211
1/5/2006 6 8 217
1/6/2006 9 14 315
1/7/2006 0 0 119
1/8/2006 2 3 136
1/9/2006 0 0 202
1/10/2006 4 4 149
1/11/2006 3 3 302
Daily Mail Usage Statistics Report Chapter 4: User Information Sample Reports
50
Grand TotaI: 2,138 53 43
0
50
100
150
200
250
300
350
0
1
/0
1
/2
0
0
6
0
1
/0
3
/2
0
0
6
0
1
/0
5
/2
0
0
6
0
1
/0
7
/2
0
0
6
0
1
/0
9
/2
0
0
6
0
1
/1
1
/2
0
0
6
121 120
246
211
217
315
119
136
202
149
302
2 2 4
13
8
14
0 3 0
4 3 2 1 4
12
6 9
0 2 0
4 3
Sum of HistoricalStats .Message
TO
Sum of HistoricalStats .Message
FROM
Sum of
HistoricalStats.Replied/Forwarded
FROM
Chapter 4: User Information Sample Reports Daily Mail Usage Statistics Report
Report Overview
The Daily Mail Usage Statistics report is important for analyzing the capacity
utilization and performance of the Blackberry environment in an organization.
Administrators use this report to allow administrator to balance loads among
different servers or plan for expansion.
The Daily Mail Usage Statistics report provides a summary of mail usage for the
entire BlackBerry Enterprise Server environment in an organization. You can
customize the report for a single day or a date range as well as create graphical
comparisons of different time periods.
2 In the User Information area, click Daily Mail Usage Statistics. The View
Mail Usage Statistics page displays.
Daily Mail Usage Statistics Report Chapter 4: User Information Sample Reports
52
report:
3 Click Run Report, and the Daily Mail Usage Statistics report appears.
Field Description
View Usage Statistics
for
Select Start Date If you selected Custom in the Select Date Range to View
Usage Statistics for drop down, use the calendar icon to
select a starting date for the report.
Select End Date If you selected Custom in the Select Date Range to View
select an ending date for the report.
Chapter 4: User Information Sample Reports Detailed User List Report
Detailed User List Report
Report Overview
The Detailed User List report provides a complete list of all BlackBerry users
along with associated detailed information, such as PIN, phone number, server
name, operating system version, model number, IMEI, and carrier.
Detailed User List
PIN Phone Number Model Name Server OS IMEI Carrier
Gregg Fleet +12394043026 20185616 7280 BES 4.0.0.185 010291.00.144797.1 AT&T
Wireless
Jill A. Gyllensvaan 7038393663 300FCD8D 7130e BES 4.1.0.117 4c2284fa Verizon
Wireless
Jonas L. Gyllensvaan +12395649690 2038A700 8700 BES 4.1.0.194 357647.00.027630.0 Cingular
Kevin Lewis 12392936387 400F2654 7520 BES 4.1.0.273 010000542929190 NEXTEL
Raja Basu +12394043026 2032049B 7100 BES 4.0.0.198 354529.00.336162.3 Cingular
Total Number of Users: 5
Detailed User List Report Chapter 4: User Information Sample Reports
54
2 In the User Information area, click Detailed User List. The Run Report page
displays.
3 In the Select Mail Server, choose a server (or All for all servers).
4 Click Run Report, and the Detailed User List report appears.
Chapter 4: User Information Sample Reports Detailed User Statistics Report
Detailed User Statistics Report
Detailed User Statistics for:
Jill A. Gyllensvaan
User statistics between: 9/1/2005 and 9/30/2005
9/23/2005 Messages OTAFM OTASYNC (in bytes) MDS (in bytes)
0
4,525 303,779
0 10
0
0
0
To:
From:
Replied/Forwarded:
From:
To: To:
From:
To:
From:
47
0
0 1,290
0 2
0
0
0
To:
From:
Replied/Forwarded:
From:
To: To:
From:
To:
From:
45
0
0 860
0 2
1
0
0
To:
From:
Replied/Forwarded:
From:
To: To:
From:
To:
From:
63
0
0 86
0 0
0
0
0
To:
From:
Replied/Forwarded:
From:
To: To:
From:
To:
From:
17
0
0 602
0 0
7
0
0
To:
From:
Replied/Forwarded:
From:
To: To:
From:
To:
From:
141
0
0 2,448
0 2
22
0
0
To:
From:
Replied/Forwarded:
From:
To: To:
From:
To:
From:
95
0
0 1,660
0 3
17
0
0
To:
From:
Replied/Forwarded:
From:
To: To:
From:
To:
From:
75
0
0 2,752
0 1
21
0
0
To:
From:
Replied/Forwarded:
From:
To: To:
From:
To:
From:
38
Detailed User Statistics Report Chapter 4: User Information Sample Reports
56
Report Overview
The Detailed User Statistics report provides detailed usage statistics for
individual users. This sample is a standard operations audit report that helps
administrators determine device preferences, cost benefit analysis, and server
preferences.
2 In the User Information area, click Detailed User Statistics. The Find
BlackBerry User page displays.
3 Select either Name, Phone #, or Pin#. In the Find box, enter the desired search
criteria (e.g., j). If you leave the Find box blank, all matches are displayed.
4 Click Find User, and the Search Result page appears. This page shows a list
of all matches.
Detailed User Statistics Report Chapter 4: User Information Sample Reports
58
5 Select an item from the Search Result page and the View User Statistic page
appears.
report:
Field Description
Select Date Range Select a date range for your report. If you select Custom,
Select Start Date If you selected Custom in the Select Date Range drop
down, use the calendar icon to select a starting date for
the report.
Select End Date If you selected Custom in the Select Date Range drop
down, use the calendar icon to select an ending date for
the report.
6 Click Run Report, and a confirmation message appears.
7 Click View Report, and the Detailed User Statistics report appears.
Handheld Applications Report Chapter 4: User Information Sample Reports
60
Handheld Applications Report
Handheld Applications Installed
1 Handhelds Bass Assassin
1 Handhelds BlackBerry 4.0 Core Applications
1 Handhelds BlackBerry 4.0 System Software
1 Handhelds BlackBerry 4.0.2 Core Applications
1 Handhelds BlackBerry 4.0.2 System Software
3 Handhelds BlackBerry 4.1 Core Applications
3 Handhelds BlackBerry 4.1 System Software
5 Handhelds BlackBerry API Library
5 Handhelds BlackBerry Attachment Service
5 Handhelds BlackBerry Certificate Key Store Browser Library
3 Handhelds BlackBerry CMS Library
5 Handhelds BlackBerry Crypto 1 Library
3 Handhelds BlackBerry Crypto Applications API Library
5 Handhelds BlackBerry ECMAScript Library
5 Handhelds BlackBerry Key Store Browser Library
1 Handhelds BlackBerry Messenger
5 Handhelds BlackBerry XML Library
1 Handhelds Brazilian Portuguese
1 Handhelds Brazilian Portuguese Language Support
5 Handhelds BrickBreaker
5 Handhelds Browser
2 Handhelds Crypto Applications API Library
1 Handhelds DOD Root Certificates
1 Handhelds English UK
2 Handhelds English UK Language Support
2 Handhelds French
2 Handhelds French Language Support
1 Handhelds German
1 Handhelds German Language Support
2 Handhelds Google Local
2 Handhelds GPRS Enhanced Roaming Enabler
5 Handhelds Help
2 Handhelds Instant Messaging
1 Handhelds Italian
1 Handhelds Italian Language Support
Chapter 4: User Information Sample Reports Handheld Applications Report
Report Overview
The Handheld Applications report allows administration staff to run a report
that provides an inventory of all applications installed on BlackBerry devices in
service. You can use this report to take inventory of applications being installed
and used to make changes to policies and expectable applications.
2 In the User Information area, click Handheld Applications. The View
Handheld Applications page displays.
3 A list of applications is dynamically built based on all the different
applications identified across the whole environment where MobileMonitor
is installed. Select All to view all the applications or choose an individual
application.
4 Click Run Report, and the Handheld Applications report appears.
Handheld Applications by User Report Chapter 4: User Information Sample Reports
62
Handheld Applications by User Report
Handheld Applications by User
Jonas L. Gyllensvaan
Bass Assassin
BlackBerry 4.1 Core Applications
BlackBerry 4.1 System Software
BlackBerry AP Library
BlackBerry Attachment Service
BlackBerry Certificate Key Store Browser Library
BlackBerry CMS Library
BlackBerry Crypto 1 Library
BlackBerry Crypto Applications AP Library
BlackBerry ECMAScript Library
BlackBerry Key Store Browser Library
BlackBerry XML Library
BrickBreaker
Browser
Google Local
Help
JavaScript Package
Klondike
MemoPad
MobileTerm
Overlord
Password Keeper
Phone
Raging Rivers
Ramble
Smoothie - con
Spider Solitaire
Tasks
TTY Support
Wave - con
Wave - List
Number of AppIications InstaIIed: 33
Chapter 4: User Information Sample Reports Handheld Applications by User Report
Report Overview
The Handheld Applications by User report allows a MobileAnalyzer user to take
inventory of all the applications installed onto a specific BlackBerry device. It
searches across the entire BlackBerry infrastructure to identify the BlackBerry
device for a specific user. The report also provides a cumulative total of all
applications installed onto the handheld.
2 In the User Information area, click Handheld Applications. The View
Handheld Applications page displays.
Handheld Applications by User Report Chapter 4: User Information Sample Reports
64
3 Enter the appropriate search criteria and click Find User. The Search Result
page appears.
4 Click the user name, and the Handheld Applications by User report appears.
Chapter 4: User Information Sample Reports Handheld Password Status Report
BES
Gregg FIeet PIN: 20185616 Phone Number: +12394043026
JiII A. GyIIensvaan PIN: 2032049B Phone Number: 17038393663
Jonas L. GyIIensvaan PIN: 2038A700 Phone Number: +12395649690
Kevin Lewis PIN: 23C6F5FB Phone Number: +12392936387
Raja Basu PIN: 2009A823 Phone Number: +12395649690
Number of Users with Password set to No: 5
Handheld Password Status Report Chapter 4: User Information Sample Reports
66
Report Overview
The Handheld Password Status report is important for compliances with internal
security policies and controls. This report lists all users on a BlackBerry
Enterprise Server grouped according to the level of their password. The report is
presented with a cumulative total of users for each password level on the
BlackBerry Enterprise Server along with user contact information.
2 In the User Information area, click Handheld Password Status. The Select
Password Status page displays.
3 Select either to display those handhelds with a password enabled or
password disabled status.
4 Click Run Report, and the Handheld Password Status report appears.
Chapter 4: User Information Sample Reports Handhelds Listed by Active Carrier Report
Handhelds Listed by Active Carrier Report
Handhelds Listed By Active Carrier
AT&T Wireless 2 User(s) (40.00%)
Phone Number: +12394043026 HandHeld Model: 7280 PIN: 20185616 Gregg Fleet
Phone Number: +12395649690 HandHeld Model: 7280 PIN: 2009A823 Raja Basu
Cingular 2 User(s) (40.00%)
Phone Number: +12395649690 HandHeld Model: 8700 PIN: 2038A700 Jonas L. Gyllensvaan
Phone Number: +12392936387 HandHeld Model: 7290 PIN: 23C6F5FB Kevin Lewis
T-Mobile 1 User(s) (20.00%)
Phone Number: 17038393663 HandHeld Model: 7100 PIN: 2032049B Jill A. Gyllensvaan
0
04
08
12
16
2
2
2
1
A
T
&
T
W
ire
le
s
s
C
in
g
u
la
r
T
-M
o
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ile
AT&T Wireless
Cingular
T-Mobile
Total Number of Users:5
Handhelds Listed by Active Carrier Report Chapter 4: User Information Sample Reports
68
Report Overview
The Handhelds Listed by Active Carrier report provides a list of the carrier
network being used by the BlackBerry devices on the BlackBerry Enterprise
Server as of the last full service day. It is useful for comparing service providers,
negotiating service contracts and selecting service for new users. It provides a list
of all users grouped according to the wireless carriers (when organizations use
multiple carriers). The report provides totals for each carrier type as well as user
details and a graphic outline of the data.
2 In the User Information area, click Handhelds Listed by Active Carrier. The
Select Carrier page displays.
3 In the Select Carrier drop down, choose a carrier. Valid values are All, AT&T
Wireless, Cingular, and T-Mobile.
4 Click Run Report, and the Handhelds Listed by Active Carrier report is
displayed.
Chapter 4: User Information Sample Reports Handhelds Listed by BES Report
Handhelds Listed by BES Report
Handhelds Listed by BES
BES # of Users 5 (100%)
Phone Number: 17038393663 HandHeld Model: 7100 PIN: 2032049B Jill A. Gyllensvaan
Phone Number: +12395649690 HandHeld Model: 7280 PIN: 2009A823 Raja Basu
Handhelds Listed by BES Report Chapter 4: User Information Sample Reports
70
Report Overview
The Handhelds Listed by BES report is important to maintain inventory details
about each user. This report is very useful as a help desk tool to pinpoint devices
in case of problems or loss of devices. It provides an inventory of all the users by
BlackBerry Enterprise Server. The report provides identification details of each
user account (i.e., PIN and phone number). The report also provides an
accumulative total of users on each BlackBerry Enterprise Server.
2 In the User Information area, click Handhelds List Users by BES. The Select
BES page displays.
3 Choose a server from the Select Server drop down.
4 Click Run Report, and the Handhelds Listed by BES report appears.
Chapter 4: User Information Sample Reports Handhelds Listed by Device PIN Report
Handhelds Listed by Device PIN Report
Handhelds Listed By Device PIN
BES
Joanne Fleet
Raja Basu
Kelly LeBoeuf 0
Phone Number: +12394043026 Gregg Fleet 201A6A43
Phone Number: 17033177525 Jonas L. Gyllensvaan 20448E00
Phone Number: 7038393663 Jill A. Gyllensvaan 300FCD8D
Phone Number: 12392936387 Kevin Lewis 400F2654
CN=NOTES/OU=Development/O=MobileAnalyzer/C=US
Gyllensvaan, Jonas
Lewis, Kevin
VMBES
Phone Number: +12394043026 BES Demo 20115A5D
Phone Number: +12395649690 VMBes 20185616
Total Number of Devices: 11
Handhelds Listed by Device PIN Report Chapter 4: User Information Sample Reports
72
Report Overview
The Handhelds Listed by Device PIN report displays a list of handhelds by
device PIN.
2 In the User Information area, click Handhelds Listed by Device PIN. The
Select BES page displays.
3 Choose a server from the Select Server drop down.
4 Click Run Report, and the Handhelds Listed by Device PIN report appears.
Chapter 4: User Information Sample Reports Handhelds Listed by Home Carrier Report
Handhelds Listed by Home Carrier Report
Handhelds Listed by Home Carrier
PIN Phone Number HandHeld Model Name
No Carrier Name Available
AWS AT T WIRELESS Number of Handhelds: 3
+12394043026 7280 20185616 Gregg Fleet
+12392936387 7280 20115A5D Kevin Lewis
+12395649690 7280 2009A823 Raja Basu
CINGULAR WIRELESS Number of Handhelds: 2
+12395649690 8700 2038A700 Jonas L. Gyllensvaan
+12395649690 7290 23C6F5FB Jonas L. Gyllensvaan
+12392936387 8700 2038A905 Kevin Lewis
+12392936387 7290 23C6F5FB Kevin Lewis
T MOBILE US VOICESTREAM Number of Handhelds: 1
17038393663 7100 2032049B Jill A. Gyllensvaan
Total Number of Handhelds: 8
0
0.4
0.8
1.2
1.6
2
2.4
2.8
3.2
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HandheId / Carrier
Handhelds Listed by Home Carrier Report Chapter 4: User Information Sample Reports
74
Report Overview
The Handhelds Listed by Home Carrier report provides a list of the service
contract carriers that all Blackberrys on the BlackBerry Enterprise Server are tied
to as of the last full service day. It is useful for comparing service providers,
negotiating service contracts, and selecting service for new users. It provides a
list of all users grouped according to the wireless carrier (when organizations use
multiple carriers). The report provides totals for each carrier type as well as user
details and a graphic outline of the data.
2 In the User Information area, click Handhelds Listed by Home Carrier. The
Select Carrier page displays.
3 In the Select Carrier drop down, choose a carrier. Valid values are All, AT&T
Wireless, Cingular, and T-Mobile.
4 Click Run Report, and the Handhelds Listed by Home Carrier report is
displayed.
Chapter 4: User Information Sample Reports Handhelds Listed by IT Policy Report
Handhelds Listed by IT Policy Report
Handhelds Listed By IT Policy
Admin User
Jonas L. Gyllensvaan Phone Number: +12395649690 PIN: 2038A700
Kevin Lewis Phone Number: +12392936387 PIN: 23C6F5FB
Default
Gregg Fleet Phone Number: +12394043026 PIN: 20185616
Jill A. Gyllensvaan Phone Number: 17038393663 PIN: 2032049B
Raja Basu Phone Number: +12395649690 PIN: 2009A823
0
0.4
0.8
1.2
1.6
2
2.4
2.8
3.2
2
3
Admin User Default
Admin User
Default
Handhelds Listed by IT Policy Report Chapter 4: User Information Sample Reports
76
Report Overview
The Handhelds Listed by IT Policy report is an inventory report that shows the
list of users categorized by different IT policies. The report provides details
including the account holders name, PIN, and phone number.
2 In the User Information area, click Handhelds Listed by IT Policy. The Run
Report page displays.
3 In the Select Policy drop down, select either Admin User, All, or Demo.
4 Click Run Report, and the Handhelds List by IT Policy report appears.
=
Chapter 4: User Information Sample Reports Handhelds Listed by Mail Server Report
Handhelds Listed by Mail Server Report
Handhelds Listed by Mail Server
MX
BES Server: BES IT Policy: Default
Phone Number: 7038393663 HandHeld Model: PIN: 300FCD8D Jill A. Gyllensvaan
BES Server: BES IT Policy: Admin User
BES Server: BES IT Policy: Admin User
Phone Number: +12395649690 HandHeld Model: 7100 PIN: 2032049B Raja Basu
Handhelds Listed by Mail Server Report Chapter 4: User Information Sample Reports
78
Report Overview
The Handhelds Listed by Mail Server report is a list of all users grouped by mail
server.
2 In the User Information area, click Handhelds Listed by Mail Server. The
Run Report page displays.
3 In the Select Mail Server drop down, select either All or a specific mail server.
4 Click Run Report, and the Handhelds List by Mail Server report appears.
=
Chapter 4: User Information Sample Reports Handhelds Listed by Model Report
Handhelds Listed by Model Report
Handhelds Listed By Model
7100 # of Handhelds: 1 (20.00%)
Phone Number: 17038393663 HandHeld OS: 4.0.0.198 Jill A. Gyllensvaan
7280 # of Handhelds: 2 (40.00%)
Phone Number: +12394043026 HandHeld OS: 4.0.0.185 Gregg Fleet
Phone Number: +12395649690 HandHeld OS: 4.0.0.185 Raja Basu
7290 # of Handhelds: 1 (20.00%)
Phone Number: +12392936387 HandHeld OS: 4.0.0.219 Kevin Lewis
8700 # of Handhelds: 1 (20.00%)
Phone Number: +12395649690 HandHeld OS: 4.1.0.194 Jonas L. Gyllensvaan
1
12
14
16
1.8
2.0
1
2
1 1
7
1
0
0
7
2
8
0
7
2
9
0
8
7
0
0
7100
7280
7290
8700
Total Number of Handheld Models: 4
Handhelds Listed by Model Report Chapter 4: User Information Sample Reports
80
Report Overview
The Handhelds Listed by Model report is important for planning upgrades,
verifying inventory, and troubleshooting. It provides a listing of all users
grouped by BlackBerry handheld model. It also provides totals for each
handheld model type as well as user details and a graphic outline of the data.
2 In the User Information area, click Handhelds Listed by Model. The Select
Handheld Model page displays.
3 From the Select Handheld Model drop down, choose a BlackBerry model
number. Valid values are All, 7100, 7280, 7290, and 8700.
4 Click Run Report, and the Handhelds Listed by Model report appears.
Chapter 4: User Information Sample Reports Handhelds Listed by OS Report
Handhelds Listed by OS Report
Handhelds Listed by OS
4.0.0.198 # of Devices: 1 (20.00%)
Phone Number: 17038393663 HandHeld Model: 7100 Jill A. Gyllensvaan
4.0.0.219 # of Devices: 1 (20.00%)
Phone Number: +12392936387 HandHeld Model: 7290 Kevin Lewis
4.1.0.194 # of Devices: 1 (20.00%)
Phone Number: +12395649690 HandHeld Model: 8700 Jonas L. Gyllensvaan
4.0.0.185 # of Devices: 2 (40.00%)
Phone Number: +12394043026 HandHeld Model: 7280 Gregg Fleet
Phone Number: +12395649690 HandHeld Model: 7280 Raja Basu
1
1.2
1.4
1.6
1.8
2.0
1 1 1
2
4
.0
.0
.1
9
8
4
.0
.0
.2
1
9
4
.1
.0
.1
9
4
4
.0
.0
.1
8
5
4.0.0.198
4.0.0.219
4.1.0.194
4.0.0.185
HandheIds / OS
Total Number of Handhelds: 5
Total Number of Handheld OS's: 4
Handhelds Listed by OS Report Chapter 4: User Information Sample Reports
82
Report Overview
The Handhelds Listed by OS report is important for planning upgrades,
verifying inventory, and troubleshooting. It provides a list of all users grouped
by the version of the BlackBerry operating system on the device. The report also
provides totals for each OS type as well as user details and a graphic outline of
the data.
2 In the User Information area, click Handhelds Listed by OS. The Select
Handheld OS page displays.
3 From the Select Handheld OS drop down, choose a operating system release
or choose All.
4 Click Run Report, and the Handhelds Listed by OS report appears.
Chapter 4: User Information Sample Reports Least Active Calendar OTA Users Report
Least Active Calendar OTA Users Report
Least Active Calendar OTA Users
Top 5 Least Active Calendar OTA Users between 9/1/05 and 9/30/05
BES OTASYNC Total (in bytes) TO (in bytes) FROM (in bytes)
Gregg FIeet 4,480 4,480 0
Kevin Lewis 137,603 137,603 0
Raja Basu 159,475 159,475 0
Jonas L. GyIIensvaan 280,939 280,939 0
JiII A. GyIIensvaan 1,075,995 1,075,995 0
Total For BES:
0.0K
200.0K
400.0K
600.0K
800.0K
1,000.0K
1,200.0K
G
re
g
g
F
le
e
t
K
e
v
in
L
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w
is
R
a
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B
a
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a
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L
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y
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n
s
v
a
a
n
J
ill A
.
G
y
lle
n
s
v
a
a
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4,480
137,603
159,475
280,939
1,075,995
Gregg Fleet
Kevin Lewis
Raja Basu
Jill A. Gyllensvaan
b
y
t
e
s
1,658,492 1,658,492 0
BES40 OTASYNC Total (in bytes) TO (in bytes) FROM (in bytes)
Gregg FIeet 0 0 0
Raja Basu 0 0 0
Kevin Lewis 602 602 0
JiII A. GyIIensvaan 3,354 3,354 0
Total For BES40:
0.0K
0.5K
1.0K
1.5K
2.0K
2.5K
3.0K
3.5K
G
re
g
g
F
le
e
t
R
a
ja
B
a
s
u
K
e
v
in
L
e
w
is
J
o
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a
s
L
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G
y
lle
n
s
v
a
a
n
J
ill A
.
G
y
lle
n
s
v
a
a
n
0 0
602
1,473
3,354
Gregg Fleet
Raja Basu
Kevin Lewis
Jill A. Gyllensvaan
b
y
t
e
s
5,429 5,429 0
Least Active Calendar OTA Users Report Chapter 4: User Information Sample Reports
84
Report Overview
The Least Active Calendar OTA Users report is important for monitoring
performance of the BlackBerry Enterprise Server environment. It lists active over
the air (OTA) users and provides a listing of the least active over the air calendar
reconciliation users on a BlackBerry Enterprise Server based on the total bytes of
information transmitted during a user-specified time period. You also can view
the reported by Calendar OTA data To and Calendar OTA data From each device.
You can run the report in ascending or descending order of usage as well as for
an individual BlackBerry Enterprise Server or a multiple number of servers.
2 In the User Information area, click Least Active Calendar OTA Users. The
View Least Active Calendar OTA Users page displays.
Chapter 4: User Information Sample Reports Least Active Calendar OTA Users Report
report:
3 Click Run Report, and the Least Active Calendar OTA Users report appears.
Field Description
View the Least Active Select how many users on which you want to report. Valid
values range from five to 1000 users.
For Select a date range for your report. If you select Custom,
Least Active Mail Users Report Chapter 4: User Information Sample Reports
86
Least Active Mail Users Report
Least Active Mail Users
Top 5 Least Active Mail Users between 9/10/05 and 1/8/06
BES
Received/Sent Received Sent Replied/Forwarded Messages
Gregg FIeet 0 0 0 0
Raja Basu 0 0 0 0
Kevin Lewis 1,374 38 19 1,412
JiII A. GyIIensvaan 3,246 2 2 3,248
Jonas L. GyIIensvaan 4,676 118 100 4,794
Total For BES 9,454 9,296 158 121
0
1,000
2,000
3,000
4,000
5,000
G
re
g
g
F
le
e
t
R
a
ja
B
a
s
u
K
e
v
in
L
e
w
is
J
ill A
.
G
y
lle
n
s
v
a
a
n
J
o
n
a
s
L
.
G
y
lle
n
s
v
a
a
n
0 0
1,412
3,248
4,794
Gregg Fleet
Raja Basu
Kevin Lewis
Jill A. Gyllensvaan
#
o
f
M
e
s
s
a
g
e
s
Messages Received & Sent
Chapter 4: User Information Sample Reports Least Active Mail Users Report
Report Overview
The Least Active Mail Users report provides a list of the least active mail users on
a BlackBerry Enterprise Server with a summary of activity during a
user-specified time period. You can select options to report on the top or bottom
users on a single or multiple BlackBerry Enterprise Servers.
This report is valuable for load balancing a multiple BlackBerry Enterprise Server
environment. This report also is important to identify users who do not use the
devices frequently enough to justify the costs.
2 In the User Information area, click Least Active Mail Users. The View Least
Active Mail Users page displays.
Least Active Mail Users Report Chapter 4: User Information Sample Reports
88
report:
3 Click Run Report, and the Least Active Mail Users report appears.
Field Description
Chapter 4: User Information Sample Reports Least Active MDS Users Report
Least Active MDS Users Report
Least Active MDS Users
Top 5 Least Active MDS Users between 9/1/05 and 9/30/05
BES MDSTotal (in bytes) MDS TO (in bytes) MDS FROM (in bytes)
202,732 JiII A. GyIIensvaan 202,732 0
239,052 Raja Basu 239,052 0
285,095 Gregg FIeet 285,095 0
2,985,808 Jonas L. GyIIensvaan 2,985,808 0
21,983,905 Kevin Lewis 21,983,905 0
Total For BES:
0.0K
4,000.0K
8,000.0K
12,000.0K
16,000.0K
20,000.0K
24,000.0K
G
re
g
g
F
le
e
t
J
ill A
.
G
y
lle
n
s
v
a
a
n
J
o
n
a
s
L
.
G
y
lle
n
s
v
a
a
n
K
e
v
in
L
e
w
is
R
a
ja
B
a
s
u
285,095 202,732
2,985,808
21,983,905
239,052
Gregg Fleet
Jill A. Gyllensvaan
Kevin Lewis
Raja Basu
b
y
t
e
s
25,696,592 25,696,592 0
BES40 MDSTotal (in bytes) MDS TO (in bytes) MDS FROM (in bytes)
0 Gregg FIeet 0 0
0 JiII A. GyIIensvaan 0 0
0 Raja Basu 0 0
117,305 Jonas L. GyIIensvaan 117,305 0
949,157 Kevin Lewis 949,157 0
Total For BES40:
0.0K
200.0K
400.0K
600.0K
800.0K
1,000.0K
G
re
g
g
F
le
e
t
J
ill A
.
G
y
lle
n
s
v
a
a
n
J
o
n
a
s
L
.
G
y
lle
n
s
v
a
a
n
K
e
v
in
L
e
w
is
R
a
ja
B
a
s
u
0 0
117,305
949,157
0
Gregg Fleet
Jill A. Gyllensvaan
Kevin Lewis
Raja Basu
b
y
t
e
s
1,066,462 1,066,462 0
Least Active MDS Users Report Chapter 4: User Information Sample Reports
90
Report Overview
The Least Active MDS Users report is important for monitoring the performance
(including security and load balancing) of the BlackBerry Enterprise Server
environment. These reports provide a listing of the least active Mobile Data
Service (MDS) users on a BlackBerry Enterprise Server based on the total bytes of
information transmitted during a specific period. The data usage also is defined
by MDS data to and MDS data from on each device. You can run the report on
ascending or descending order of usage. The report can provide information on a
specific BlackBerry Enterprise Server or multiple BlackBerry Enterprise Servers.
2 In the User Information area, click Least Active MDS Users. The View Least
Active MDS Users page displays.
Chapter 4: User Information Sample Reports Least Active MDS Users Report
report:
3 Click Run Report, and the Least Active MDS Users report appears.
Field Description
Least Active Wireless E-mail Reconciliation Users Report Chapter 4: User Information Sample Reports
92
Least Active Wireless E-mail Reconciliation Users
Report
Least Active Wireless
E-mail Reconciliation Users
Top 5 Least Active Wireless Email Reconciliation Users between 12/1/05 and 12/31/05
BES OTA Total OTAFM TO OTAFM FROM
Gregg FIeet 0 0 0
Raja Basu 0 0 0
JiII A. GyIIensvaan 547 518 29
Total For BES:
0
200
400
600
800
1000
1200
1400
1600
1800
G
re
g
g
F
le
e
t
R
a
ja
B
a
s
u
K
e
v
in
L
e
w
is
J
ill A
.
G
y
lle
n
s
v
a
a
n
J
o
n
a
s
L
.
G
y
lle
n
s
v
a
a
n
0 0
198
547
1,606
Gregg Fleet
Raja Basu
Kevin Lewis
Jill A. Gyllensvaan
N
u
m
b
e
r
o
f
R
e
q
u
e
s
t
s
2,351 1,631 720
Chapter 4: User Information Sample Reports Least Active Wireless E-mail Reconciliation Users Report
Report Overview
The Least Active Wireless E-mail Reconciliation Users report is important for
monitoring performance of the BlackBerry Enterprise Server environment. It
provides a listing of the most and least active wireless e-mail reconciliation users
on a BlackBerry Enterprise Server based on the total bytes of information
transmitted during a specified time period. The data usage also can be defined by
the WER data To and WER data From each device. You can sort the information by
ascending or descending order of usage. You can run the reports for an
individual BlackBerry Enterprise Server or a multiple number of servers.
2 In the User Information area, click Least Active Wireless E-mail
Reconciliation Users. The View Least Active Wireless email Reconciliation
Least Active Wireless E-mail Reconciliation Users Report Chapter 4: User Information Sample Reports
94
report:
3 Click Run Report, and the View Least Active Wireless E-mail Reconciliation
Users report appears.
Field Description
Chapter 4: User Information Sample Reports Mail Usage Statistics per Day Report
Mail Usage Statistics per Day Report
Mail Usage Statistics per Day
Date Forwarded Sent Pending Expired Filtered Failed
1/1/06 16818 259 16 0 0 0
1/2/06 16914 261 44 0 0 0
1/3/06 17157 265 1 0 0 0
1/4/06 17367 278 1 0 0 0
1/5/06 17584 286 1 0 0 0
1/6/06 17775 296 0 0 0 0
1/7/06 17879 296 4 0 0 0
1/8/06 17988 299 11 0 0 0
1/9/06 18182 299 48 0 0 0
1/10/06 18315 303 292 0 0 0
1/11/06 18614 306 0 0 0 0
0K
4K
8K
12K
16K
20K
1
/1
/2
0
0
6
1
/2
/2
0
0
6
1
/3
/2
0
0
6
1
/4
/2
0
0
6
1
/5
/2
0
0
6
1
/6
/2
0
0
6
1
/7
/2
0
0
6
1
/8
/2
0
0
6
1
/9
/2
0
0
6
1
/1
0
/2
0
0
6
1
/1
1
/2
0
0
6
Sum of
v_DailyUserStats.MsgsForwarded
Sum of
v_DailyUserStats.MsgsSent
Sum of
v_DailyUserStats.MsgsPending
Sum of
v_DailyUserStats.MsgsExpired
Sum of
v_DailyUserStats.MsgsFiltered
Sum of
v_DailyUserStats.MsgsFailed
Mail Usage Statistics per Day Report Chapter 4: User Information Sample Reports
96
Report Overview
The Mail Usage Statistics per Day report provides a list of the most and least
active mail users on a BlackBerry Enterprise Server with a summary of activity
during a user-specified time period. You can select options to report on the top or
bottom 5, 10, 50, 100, etc. users on a BlackBerry Enterprise Server or multiple
BlackBerry Enterprise Servers.
This report is indispensable for load balancing a multiple BlackBerry Enterprise
Server environment. This report also can help you identify users who do not use
the devices frequently enough to justify the costs.
2 In the User Information area, click Mail Usage Statistic per Day. The View
Mail Usage Statistics page displays.
Chapter 4: User Information Sample Reports Mail Usage Statistics per Day Report
report:
3 Click Run Report, and the Mail Usage Statistics per Day report appears.
Field Description
View Usage Statistics
for
Select Start Date If you selected Custom in the Select Date Range to view
select a starting date for the report.
Select End Date If you selected Custom in the Select Date Range to view
select an ending date for the report.
Message Flow Analysis Report Chapter 4: User Information Sample Reports
98
Message Flow Analysis Report
Message Flow Analysis
Messages Analyzed for the Time Period: 12/1/2005 to 12/31/2005
BES
12/1/2005 Number of Messages AnaIyzed DeIivery Time (s) Retry
135 Average: 637
Max: 23,697
Average: 0.01
Max: 1
215 Average: 367
Max: 23,000
Average: 0.02
Max: 4
93 Average: 10
Max: 340
Average: 0.00
Max: 0
124 Average: 1,670
Max: 31,478
Average: 0.11
Max: 3
206 Average: 383
Max: 22,786
Average: 0.00
Max: 1
239 Average: 407
Max: 25,021
Average: 0.01
Max: 1
205 Average: 378
Max: 22,592
Average: 0.00
Max: 1
19 Average: 4
Max: 6
Average: 0.00
Max: 0
230 Average: 281
Max: 23,458
Average: 0.01
Max: 1
216 Average: 364
Max: 29,321
Average: 0.01
Max: 1
Chapter 4: User Information Sample Reports Message Flow Analysis Report
123 Average: 208
Max: 22,146
Average: 0.01
Max: 1
109 Average: 1,349
Max: 29,426
Average: 0.05
Max: 1
120 Average: 796
Max: 28,631
Average: 0.04
Max: 2
116 Average: 785
Max: 21,884
Average: 0.03
Max: 1
101 Average: 243
Max: 21,520
Average: 0.01
Max: 1
103 Average: 13,881
Max: 78,218
Average: 0.04
Max: 1
85 Average: 608
Max: 23,224
Average: 0.01
Max: 1
153 Average: 940
Max: 23,725
Average: 0.05
Max: 1
0K
2K
4K
6K
8K
10K
12K
14K
1
2
/
1
/
2
0
0
5
1
2
/
2
/
2
0
0
5
1
2
/
3
/
2
0
0
5
1
2
/
4
/
2
0
0
5
1
2
/
5
/
2
0
0
5
1
2
/
6
/
2
0
0
5
1
2
/
7
/
2
0
0
5
1
2
/
8
/
2
0
0
5
1
2
/
9
/
2
0
0
5
1
2
/
1
0
/2
0
0
5
1
2
/
1
1
/2
0
0
5
1
2
/
1
2
/2
0
0
5
1
2
/
1
3
/2
0
0
5
1
2
/
1
4
/2
0
0
5
1
2
/
1
5
/2
0
0
5
1
2
/
1
6
/2
0
0
5
1
2
/
1
7
/2
0
0
5
1
2
/
1
8
/2
0
0
5
1
2
/
1
9
/2
0
0
5
1
2
/
2
0
/2
0
0
5
1
2
/
2
1
/2
0
0
5
1
2
/
2
2
/2
0
0
5
1
2
/
2
3
/2
0
0
5
1
2
/
2
4
/2
0
0
5
1
2
/
2
5
/2
0
0
5
1
2
/
2
6
/2
0
0
5
1
2
/
2
7
/2
0
0
5
1
2
/
2
8
/2
0
0
5
1
2
/
2
9
/2
0
0
5
1
2
/
3
0
/2
0
0
5
Avg of
Messageflow.DeliveryTime
D
e
I
i
v
e
r
y
T
i
m
e

(
S
e
c
o
n
d
s
)
Average DeIiveryTime
Message Flow Analysis Report Chapter 4: User Information Sample Reports
100
Report Overview
The Message Flow Analysis report displays message latency data for individual
BlackBerry devices on a Blackberry Enterprise Server. The report provides the
information based on a day or a date range. The report provides the delivery
time, in seconds, using a visual format for the defined date range on a specific
BlackBerry Enterprise Server. Once the report is compiled, you can drill down to
further investigate the performance figures of individual BlackBerry devices on
the BlackBerry Enterprise Server for any date within the selected date range.
2 In the User Information area, click Message Flow Analysis. The View Mail
Message Flow Analysis page displays.
Chapter 4: User Information Sample Reports Message Flow Analysis Report
report:
3 Click Run Report, and the Message Flow Analysis report appears.
Field Description
Select BES From the drop down box, select a BlackBerry Enterprise
Server.
Message Size Analysis Report Chapter 4: User Information Sample Reports
102
Message Size Analysis Report
Message Size Analysis
BlackBerry Enterprise Server: BES
Max Message Size: 3,213 (Bytes) Average Message Size: 1,298 (Bytes)
1160
1200
1240
1280
1320
1360
1400
1
2
/1
/2
0
0
5
1
2
/2
/2
0
0
5
1
2
/3
/2
0
0
5
1
2
/4
/2
0
0
5
1
2
/5
/2
0
0
5
1
2
/6
/2
0
0
5
1
2
/7
/2
0
0
5
1
2
/8
/2
0
0
5
1
2
/9
/2
0
0
5
1
2
/1
0
/2
0
0
5
1
2
/1
1
/2
0
0
5
1
2
/1
2
/2
0
0
5
1
2
/1
3
/2
0
0
5
1
2
/1
4
/2
0
0
5
1
2
/1
5
/2
0
0
5
1
2
/1
6
/2
0
0
5
1
2
/1
7
/2
0
0
5
1
2
/1
8
/2
0
0
5
1
2
/1
9
/2
0
0
5
1
2
/2
0
/2
0
0
5
1
2
/2
1
/2
0
0
5
1
2
/2
2
/2
0
0
5
1
2
/2
3
/2
0
0
5
1
2
/2
4
/2
0
0
5
1
2
/2
5
/2
0
0
5
1
2
/2
6
/2
0
0
5
1
2
/2
7
/2
0
0
5
1
2
/2
8
/2
0
0
5
1
2
/2
9
/2
0
0
5
1
2
/3
0
/2
0
0
5
1,204
1,293
1,306
1,391
1,250
1,260
1,284
1,167
1,267
1,313
1,306
1,258
1,323
1,284
1,222
1,372
1,278
1,391
1,326
1,290
1,330
1,3251,327
1,357
1,378
1,336
1,296
1,168
1,253
1,321
Avg of
MessageTrace.Bytes
A
v
e
r
a
g
e

M
e
s
s
a
g
e

S
i
z
e

(
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)
Message Size
Chapter 4: User Information Sample Reports Message Size Analysis Report
Report Overview
The Message Size Analysis report provides a detailed report that shows average
message size as well as maximum message size for a specified time period.
2 In the User Information area, click Message Size Analysis. The View Message
Size Analysis page displays.
report:
Field Description
Server.
Message Size Analysis Report Chapter 4: User Information Sample Reports
104
3 Click Run Report, and the Message Size Analysis report appears.
Field Description
Chapter 4: User Information Sample Reports Message Size Analysis - Time Report
Message Size Analysis - Time Report
Message Flow Analysis - Time
Messages excluded between: 8:00:00AM and 6:00:00PM
BES
179 Average: 2,168
Max: 77,485
Average: 0.17
Max: 6
109 Average: 309
Max: 32,513
Average: 0.03
Max: 3
120 Average: 5,027
Max: 37,882
Average: 0.00
Max: 0
115 Average: 2,806
Max: 32,867
Average: 0.10
Max: 3
125 Average: 526
Max: 13,726
Average: 0.03
Max: 1
107 Average: 713
Max: 17,784
Average: 0.03
Max: 1
88 Average: 14
Max: 268
Average: 0.00
Max: 0
Message Size Analysis - Time Report Chapter 4: User Information Sample Reports
106
Report Overview
The Message Size Analysis - Time report provides a detailed report that shows
average message size as well as maximum message size for a specified time
period.
2 In the User Information area, click Message Size Analysis - Time. The View
Message Size Analysis - Time page displays.
report:
Field Description
Server.
For Select a date range for your report.
Chapter 4: User Information Sample Reports Message Size Analysis - Time Report
3 Click Run Report, and the Message Size Analysis - Time report appears.
Select Start Time Select a starting time to exclude messages for the report.
Select End Time Select an ending time to exclude messages for the report.
Field Description
Most Active Calendar OTA Users Report Chapter 4: User Information Sample Reports
108
Most Active Calendar OTA Users Report
Most Active Calendar OTA Users
Top 5 Most Active Calendar OTA Users between 12/1/05 and 12/31/05
BES
OTASYNC Total (in bytes) TO (in bytes) FROM (in bytes)
Raja Basu 50,520 50,520 0
Kevin Lewis 48,606 48,606 0
JiII A. GyIIensvaan 26,725 26,725 0
Gregg FIeet 0 0 0
Total For BES:
0.0K
10.0K
20.0K
30.0K
40.0K
50.0K
60.0K
R
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51K
49K
35K
27K
0K
Raja Basu
Kevin Lewis
Jill A. Gyllensvaan
Gregg Fleet
b
y
t
e
s
161,236 161,236 0
Chapter 4: User Information Sample Reports Most Active Calendar OTA Users Report
Report Overview
The Most Active Calendar OTA Users report is important for monitoring
performance of the BlackBerry Enterprise Server environment. It lists active over
the air (OTA) users and provides a listing of the most and least active over the air
calendar reconciliation users on a BlackBerry Enterprise Server based on the total
bytes of information transmitted during a user-specified time period. The data
usage also can be reported by Calendar OTA data To and Calendar OTA data From
each device. You can run the report in ascending or descending order of usage.
You can run the report for an individual BlackBerry Enterprise Server or a
multiple number of servers.
2 In the User Information area, click Most Active Calendar OTA Users. The
View Most Active Calendar OTA Users page displays.
Most Active Calendar OTA Users Report Chapter 4: User Information Sample Reports
110
report:
3 Click Run Report, and the Most Active Calendar OTA Users report appears.
Field Description
View the Most Active Select how many users on which you want to report. Valid
Chapter 4: User Information Sample Reports Most Active Mail Users Report
Most Active Mail Users Report
Most Active Mail Users
Top 5 Most Active Mail Users between 1/1/06 and 1/8/06
BES Received/Sent Received Sent Replied/Forwarded Messages
JiII A. GyIIensvaan 574 0 0 574
Jonas L. GyIIensvaan 495 29 24 524
Kevin Lewis 280 14 10 294
Gregg FIeet 0 0 0 0
Raja Basu 0 0 0 0
Total For BES: 1,392 1,349 43 34
0
100
200
300
400
500
600
J
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R
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574
524
294
0 0
Jill A. Gyllensvaan
Kevin Lewis
Gregg Fleet
Raja Basu
#
o
f
M
e
s
s
a
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e
s
Messages Received & Sent
Most Active Mail Users Report Chapter 4: User Information Sample Reports
112
Report Overview
The Most Active Mail Users Report provides a list of the most active mail users
on a BlackBerry Enterprise Server with a summary of activity during a
user-specified time period. It is valuable for load balancing a multiple BlackBerry
Enterprise Server environment. You can report on the top or bottom users on
single or multiple BlackBerry Enterprise Servers.
2 In the User Information area, click Most Active Mail Users. The View Most
Active Mail Users page displays.
report:
Field Description
Chapter 4: User Information Sample Reports Most Active Mail Users Report
3 Click Run Report, and the Most Active Mail Users report appears.
Field Description
Most Active MDS Users Report Chapter 4: User Information Sample Reports
114
Most Active MDS Users Report
Most Active MDS Users
Top 5 Most Active MDS Users between 9/1/05 and 9/30/05
BES MDSTotal (in bytes) MDS TO (in bytes) MDS FROM (in bytes)
21,983,905 Kevin Lewis 21,983,905 0
2,985,808 Jonas L. GyIIensvaan 2,985,808 0
285,095 Gregg FIeet 285,095 0
239,052 Raja Basu 239,052 0
202,732 JiII A. GyIIensvaan 202,732 0
Total For BES:
0
4,000,000
8,000,000
12,000,000
16,000,000
20,000,000
24,000,000
K
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21,983,905
2,985,808
285,095 239,052 202,732
Kevin Lewis
Gregg Fleet
Raja Basu
Jill A. Gyllensvaan
b
y
t
e
s
25,696,592 25,696,592 0
BES40 MDSTotal (in bytes) MDS TO (in bytes) MDS FROM (in bytes)
949,157 Kevin Lewis 949,157 0
117,305 Jonas L. GyIIensvaan 117,305 0
0 Gregg FIeet 0 0
0 JiII A. GyIIensvaan 0 0
0 Raja Basu 0 0
Total For BES40:
0
200,000
400,000
600,000
800,000
1,000,000
K
e
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L
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J
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L
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949,157
117,305
0 0 0
Kevin Lewis
Gregg Fleet
Jill A. Gyllensvaan
Raja Basu
b
y
t
e
s
1,066,462 1,066,462 0
Chapter 4: User Information Sample Reports Most Active MDS Users Report
Report Overview
The Most Active MDS Users report provide a listing of the most and least active
Mobile Data Service (MDS) users on a BlackBerry Enterprise Server based on the
total bytes of information transmitted during a specific period. The data usage is
also defined by MDS data to and MDS data from on each device. The report can
be run on ascending or descending order of usage. It also can provide
information on a specific BlackBerry Enterprise Server or multiple BlackBerry
Enterprise Servers.
This report is important for monitoring the performance (including security and
load balancing) of the BlackBerry Enterprise Server environment.
2 In the User Information area, click Most Active MDS Users. The View Most
Active MDS Users page displays.
Most Active MDS Users Report Chapter 4: User Information Sample Reports
116
report:
3 Click Run Report, and the Most Active MDS Users report appears.
Field Description
Chapter 4: User Information Sample Reports Most Active Wireless E-mail Reconciliation Users Report
Most Active Wireless E-mail Reconciliation Users
Report
Most Active Wireless
E-mail Reconciliation Users
Top 5 Most Active Wireless Email Reconciliation Users between 12/1/05 and 12/31/05
BES OTA Total OTAFM TO OTAFM FROM
Jonas L. yIIensvaan 1,606 1,096 510
JiII A. yIIensvaan 547 518 29
regg FIeet 0 0 0
Raja Basu 0 0 0
Total For BES:
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
J
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1,606
547
198
0 0
Jill A. Gyllensvaan
Kevin Lewis
Gregg Fleet
Raja Basu
N
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R
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q
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t
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2,351 1,631 720
Most Active Wireless E-mail Reconciliation Users Report Chapter 4: User Information Sample Reports
118
Report Overview
The Most Active Wireless E-mail Reconciliation Users report is important for
monitoring performance of the BlackBerry Enterprise Server environment. It
provides a listing of the most and least active wireless e-mail reconciliation users
on a BlackBerry Enterprise Server based on the total bytes of information
transmitted during a specified time period. The data usage also can be defined by
the WER data To and WER data From each device. You can sort the information by
ascending or descending order of usage. You can run the reports for an
individual BlackBerry Enterprise Server or a multiple number of servers.
2 In the User Information area, click Most Active Wireless E-mail
Reconciliation Users. The View Most Active Wireless E-mail Reconciliation
Chapter 4: User Information Sample Reports Most Active Wireless E-mail Reconciliation Users Report
report:
3 Click Run Report, and the Most Active Wireless E-mail Reconciliation Users
report appears.
Field Description
Out of Coverage Report Chapter 4: User Information Sample Reports
120
Out of Coverage Report
Out of Coverage
Pin Longest Outage (Minutes) Name
252.88 20185616 Gregg Fleet
86.87 2038A700 Jonas L. Gyllensvaan
92.17 23C6F5FB Kevin Lewis
84.73 2009A823 Raja Basu
Chapter 4: User Information Sample Reports Out of Coverage Report
Report Overview
The Out of Coverage report is used to determine the time spans during each day
when user accounts are recorded by the BlackBerry Enterprise Server to be out of
coverage. The daily report lists out of coverage user accounts on a chosen
BlackBerry Enterprise Server with the total and the longest period of out of
coverage in minutes. Each user listing can be further broken down to view the
periods during the specified day that were out of coverage
2 In the User Information area, click Out of Coverage. The View Users Out of
Coverage page displays.
report:
Field Description
Server.
Out of Coverage Report Chapter 4: User Information Sample Reports
122
3 Click Run Report, and the Out of Coverage report appears.
Select Date Use the calendar icon to select a date for the report.
Field Description
Chapter 4: User Information Sample Reports Pending Messages Report
Pending Messages
BES Summary
Max Pending Messages: 3
Average Pending Messages: 2
0.8
1.2
1.6
2
2.4
2.8
3.2
1
0
0
3
0
0
9
0
0
1
2
0
0
P
3
0
0
P
6
0
0
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8
0
0
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1
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a
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e
s
Pending Messages Report Chapter 4: User Information Sample Reports
124
Report Overview
The Pending Messages Report provides a synopsis of the pending message
statistics for a BlackBerry Enterprise Server for a specified day. The report
provides the maximum pending messages for the day as well as the average
number of pending messages for that day for each user account on the
BlackBerry Enterprise Server. All results are displayed in a line chart that shows
the trend for pending messages for the selected date.
2 In the User Information area, click Pending Messages. The View Pending
Messages page displays.
report:
Field Description
Server.
Chapter 4: User Information Sample Reports Pending Messages Report
3 Click Run Report, and the Pending Messages report appears.
Select Date Use the calendar icon to select a date for the report.
Field Description
User Count Report Chapter 4: User Information Sample Reports
126
User Count Report
User Count
User Count between 12/1/05 and 12/31/05
BES
Number of Users Date
12/1/2005 5
12/2/2005 5
12/3/2005 5
12/4/2005 5
12/5/2005 5
12/6/2005 5
12/7/2005 5
12/8/2005 5
12/9/2005 5
12/10/2005 10
12/11/2005 5
12/12/2005 5
12/13/2005 5
12/14/2005 5
12/15/2005 5
12/16/2005 5
12/17/2005 5
12/18/2005 5
12/19/2005 5
12/20/2005 5
12/21/2005 5
12/22/2005 5
12/23/2005 5
12/24/2005 5
12/25/2005 5
12/26/2005 5
12/27/2005 15
12/28/2005 5
12/29/2005 5
12/30/2005 5
0
2
4
6
8
10
12
14
16
1
2
/
1
/
2
0
0
5
1
2
/
2
/
2
0
0
5
1
2
/
3
/
2
0
0
5
1
2
/
4
/
2
0
0
5
1
2
/
5
/
2
0
0
5
1
2
/
6
/
2
0
0
5
1
2
/
7
/
2
0
0
5
1
2
/
8
/
2
0
0
5
1
2
/
9
/
2
0
0
5
1
2
/
1
0
/2
0
0
5
1
2
/
1
1
/2
0
0
5
1
2
/
1
2
/2
0
0
5
1
2
/
1
3
/2
0
0
5
1
2
/
1
4
/2
0
0
5
1
2
/
1
5
/2
0
0
5
1
2
/
1
6
/2
0
0
5
1
2
/
1
7
/2
0
0
5
1
2
/
1
8
/2
0
0
5
1
2
/
1
9
/2
0
0
5
1
2
/
2
0
/2
0
0
5
1
2
/
2
1
/2
0
0
5
1
2
/
2
2
/2
0
0
5
1
2
/
2
3
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0
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5
1
2
/
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4
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0
0
5
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2
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2
5
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0
0
5
1
2
/
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6
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0
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7
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0
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1
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8
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0
0
5
1
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9
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0
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1
2
/
3
0
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0
0
5
5 5 5 5 5 5 5 5 5
10
5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
15
5 5 5
Max of
V_UserCountPerServer .UserCnt
U
s
e
r
s
Number of Users per Day
Chapter 4: User Information Sample Reports User Count Report
Report Overview
The User Count report shows you the number of BlackBerry user accounts that
have been added to a specified BlackBerry Enterprise Server or across all
recognized BlackBerry Enterprise Servers. It provides totals for the minimum,
maximum, and change in the number of users during the user-specified report
period. You can use this report for management reporting on the changes in
BlackBerry user accounts during a set time period (i.e., monthly, quarterly, and
yearly).
2 In the User Information area, click User Count. The Select BES page displays.
report:
Field Description
Select Server From the drop down box, select a BlackBerry Enterprise
Server.
User Count Report Chapter 4: User Information Sample Reports
128
3 Click Run Report, and the User Count report appears in a new window.
you can a specific starting ending date in the Select Start
Date and Select End Date fields.
Field Description
Chapter 4: User Information Sample Reports User Information Report
User Information Report
User Information for: Jonas L. Gyllensvaan
Home BES Server: BES
Device Information
Cumulative Message Statistics
Message Statistics for: 10/1/2005
7100
1.8.0.137
+12395649690
201A6A43
False
33,554,432.00
4.0.2.32
Cingular
354529.00.032777.5
Default
8
0
0
0
10/2/2005 3:58:32AM
1/1/1900 12:00:00AM
350
0
0
12
10/2/2005 3:34:27AM Last Contact Time:
Last Forward Time:
Messages Failed:
Messages Expired:
Messages Sent:
IT Policy Name:
IMEI:
Home Network:
Apps Version:
Last Message Expired:
Last Sent Time:
Status:
Messages Filtered:
Messages Pending:
Messages Forwarded:
Flash Size:
Password Enabled:
PIN:
Phone Number:
Platform Version:
BlackBerry Model Name:
S222765
224
0
25,436
107,488
3,903
MDS To (in bytes):
CICAL To (in bytes):
Replied/Forwarded From:
Messages To:
SRP id: 1
19
15
0
0
0 OTASYNC From (in bytes):
MDS From (in bytes):
CMIME From (in bytes):
OTAFM From:
OTAFM To:
Messages From:
OTASYNC To (in bytes):
User Information Report Chapter 4: User Information Sample Reports
130
Report Overview
The User Information report provides device details and activity report for each
individual user. The report provides a breakdown of:
The BlackBerry Enterprise Server on which the user is located.
Device information (i.e., PIN, phone number, device model, device OS, and
IT policy).
Cumulative message statistics (since last BlackBerry Enterprise Server
restart).
Daily device message statistics (user-specified date).
2 In the User Information area, click User Information. The Find BlackBerry
User page displays.
3 In the Search By area, select either the Name, Phone #, or Pin # option. In the
Find box, enter either the name, phone number, or PIN on which you want
to report. If you leave this value blank, all matches are displayed.
Chapter 4: User Information Sample Reports User Information Report
4 Click Find User, and the Search Results page displays.
User Information Report Chapter 4: User Information Sample Reports
132
5 Select a user, and the user details page displays.
Update the date in the Change Date field and click Change Date to see
the summary page updated for the new date.
Click Create Report to view the report.
Chapter 4: User Information Sample Reports Users Sorted by Last Contact Time Report
Users Sorted by Last Contact Time Report
Users Sorted by Last Contact Time
Users With No Activity in the last 30 days.
Display Name Last Contact Time Server Phone Number PIN
Last Contact Date: (12/31/1899 - 01/07/1900)
Jill A. Gyllensvaan 17038393663 01-January-1900 BES 2032049B
Jonas L. Gyllensvaan +12395649690 01-January-1900 BES 2009A823
Jonas L. Gyllensvaan +12395649690 01-January-1900 BES 201A6A43
Jonas L. Gyllensvaan +12395649690 01-January-1900 BES40 2009A823
Jonas L. Gyllensvaan +12395649690 01-January-1900 BES40 201A6A43
Kevin Lewis +12392936387 01-January-1900 BES 20115A5D
Gregg Fleet +12394043026 28-June-2005 BES40 20185616
Raja Basu 07-August-2005 BES40
Raja Basu +12395649690 07-August-2005 BES40 2009A823
Raja Basu 17038393663 07-August-2005 BES40 2019667C
Jill A. Gyllensvaan 17038393663 22-August-2005 BES40 2032049B
Kevin Lewis +12392936387 22-August-2005 BES40 20115A5D
Jonas L. Gyllensvaan +12395649690 22-August-2005 BES40 2009A823
Jonas L. Gyllensvaan +12395649690 22-August-2005 BES40 201A6A43
Kevin Lewis +12392936387 22-August-2005 BES 20115A5D
Raja Basu 22-August-2005 BES40
Raja Basu +12395649690 22-August-2005 BES40 2009A823
Raja Basu 17038393663 22-August-2005 BES40 2019667C
Kevin Lewis +12392936387 23-August-2005 BES40 20115A5D
Users Sorted by Last Contact Time Report Chapter 4: User Information Sample Reports
134
Report Overview
The Users Sorted by Last Contact Time report provides the last time a user
logged on to the BlackBerry Enterprise Server. This report helps you to monitor
individual usage, security breaches (e.g., if a device is lost or stolen), and whether
the server or device is working.
2 In the User Information area, click Users Sorted by Last Contact Time. The
View Last Contact Time page displays.
report:
Field Description
View Users with No
Activity Prior To
you can choose a specific date in the Select Date field.
Chapter 4: User Information Sample Reports Users Sorted by Last Contact Time Report
3 Click Run Report, and the Users Sorted by Last Contact Time report appears.
Select Date If you selected Custom in the View Users with No Activity
Prior to drop down, use the calendar icon to select a date
for the report.
Field Description
Users Sorted by Last Contact Time Report Chapter 4: User Information Sample Reports
136
Index
B
BES Global Settings Comparison report 9
BES Statistics report 12
By Alert Filter field 36
By Event Number field 36
By Log File field 36
C
Call Log report 4546
conventions page iv
Crystal Reports 1
D
Daily Mail Usage Statistics report 49
Detailed User List report 53
Detailed User Statistics report 55
F
Find BlackBerry User page 56
For field 7, 16, 38, 85, 88, 91, 94, 101, 103, 106, 110,
113, 116, 119, 128
H
Handheld Applications by User report 63
Handheld Applications report 6061
Handheld Password Status report 65
Handhelds Listed by Active Carrier report 67
Handhelds Listed by BES Server report 69
Handhelds Listed by Device PIN report 7172
Handhelds Listed by Home Carrier report 73
Handhelds Listed by IT Policy report 75
Handhelds Listed by Mail Server report 77
Handhelds Listed by Model report 79
Handhelds Listed by OS report 81
L
Least Active Calendar OTA Users report 83
Least Active Mail Users report 86
Least Active MDS Users report 89
Least Active Wireless E-mail Reconciliation
Users report 92
M
Mail Usage Statistic per Day report 95
MDS Server Settings Comparison report 17
Message Flow Analysis report 98
Message Size Analysis - Time report 105
Message Size Analysis report 102
MobileAnalyzer Reports report 30
MobileAnalyzer Users report 32
MobileMonitor System Log report 37
Most Active Calendar OTA Users report 108
Most Active Mail Users report 111
Most Active MDS Users report 114
Most Active Wireless E-mail Reconciliation
Users report 117
O
Out of Coverage report 120
P
Pending Messages report 22, 123
S
Select BES field 7, 15, 21, 23, 38, 101, 103, 106,
121, 124
Select BES to Compare field 10
Select Call Status field 47
Select Call Types field 47
Select Date field 21, 24, 94, 110, 119, 122, 125,
135
Select Date Range field 47, 58
Select Date Range to View Events for field 36
Select Date Range to View Usage Statistics for
field 52, 97
Select End Date field 8, 16, 36, 39, 48, 52, 58,
85, 88, 91, 94, 97, 101, 104, 110, 113, 116,
119, 128
Select End Time field 107
Select First Date field 10
Select Password Status page 66
Select Policy field 76, 78
Select Second Date field 11
Select Server field 36, 70, 72, 127
Select Start Date field 8, 16, 36, 39, 47, 52, 58,
85, 88, 91, 97, 101, 104, 113, 116, 128
Select Start Time field 107
Server Daily Statistic report 5
Server Environment report 26
138
Index
Server Information reports
overview 1
samples 3
Server Restart Listing report 27
System reports
overview 1
samples 29
U
User Count report 126
User Information
samples 41
User Information report 129
User Information reports
overview 2
Users Sorted by Last Contact Time report 133
V
View Handheld Applications page 61, 63
View System Log page 38
View the Least Active field 85, 88, 91, 94
View the Most Active field 110, 112, 116, 119
View Users with No Activity prior to field 134

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MASR18

Diunggah oleh

Hak Cipta:

Format Tersedia

MobileAnalyzer

for BlackBerry Enterprise Server

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