Crew Accommodations - Crew Survival Guide - 29JUL2011

Crew Accommodations Crew Survival Guide Table of Contents
Domestic YDF...................................................................................................................................... 2 YEG (Executive Express)........................................................................................................ 2 YEG (Ramada Edmonton) ...................................................................................................... 3 YHM ..................................................................................................................................... 3 YHZ ..................................................................................................................................... 4 YKA...................................................................................................................................... 4 YKF ...................................................................................................................................... 4 YLW ..................................................................................................................................... 5 YMM .................................................................................................................................... 5 YOW .................................................................................................................................... 6 YQB ..................................................................................................................................... 6 YQM ..................................................................................................................................... 7 YQQ ..................................................................................................................................... 7 YQR ..................................................................................................................................... 8 YQT ..................................................................................................................................... 8 YQU ..................................................................................................................................... 9 YQY ..................................................................................................................................... 9 YUL (Holiday Inn Point Claire) ................................................................................................ 9 YUL (Crowne Plaza Hotel) .................................................................................................... 10 YUL (Sheraton Montreal Airport) .......................................................................................... 10 YVR (Sandman Signature) ................................................................................................... 11 YVR (Delta Airport) ............................................................................................................. 12 YWG .................................................................................................................................. 13 YXE .................................................................................................................................... 13 YXS .................................................................................................................................... 14 YXU ................................................................................................................................... 14 YXX (Ramada Plaza)............................................................................................................ 15 YXX (Sandman Langley) ...................................................................................................... 15 YYG ................................................................................................................................... 16 YYJ .................................................................................................................................... 16 YYT .................................................................................................................................... 17 YYZ (Sheraton Gateway) ..................................................................................................... 17 YYZ (Holiday Inn) ............................................................................................................... 18 YYZ (Hilton Toronto Airport) ................................................................................................ 18 YZF .................................................................................................................................... 18 Hawaii HNL ................................................................................................................................... 19 HNL-OGG Interline Transportation ....................................................................................... 19 KOA ................................................................................................................................... 20 LIH .................................................................................................................................... 20 OGG ................................................................................................................................... 20 OGG-HNL Interline Transportation ....................................................................................... 20 Transborder/International International toll free numbers for the Operational Control Center (OCC) ................................ 21 ACY .................................................................................................................................... 21 BGI..................................................................................................................................... 21 CCC .................................................................................................................................... 21 CUN.................................................................................................................................... 22 CZM.................................................................................................................................... 22 EWR ................................................................................................................................... 22 FLL ..................................................................................................................................... 23 FPO .................................................................................................................................... 23 HOG ................................................................................................................................... 23 LAS..................................................................................................................................... 23 LIR ..................................................................................................................................... 23 LRM .................................................................................................................................... 23 MBJ .................................................................................................................................... 23 MCO ................................................................................................................................... 24 MIA .................................................................................................................................... 24 MZT.................................................................................................................................... 24 NAS .................................................................................................................................... 25 PHX .................................................................................................................................... 25 PLS ..................................................................................................................................... 25 POP .................................................................................................................................... 25 PSP .................................................................................................................................... 25 PUJ..................................................................................................................................... 25 RSW ................................................................................................................................... 26 SAN .................................................................................................................................... 26 SJD..................................................................................................................................... 26 SXM .................................................................................................................................... 26 TPA .................................................................................................................................... 26 UVF/SLU ............................................................................................................................. 26 VRA .................................................................................................................................... 27 ZIH ..................................................................................................................................... 27 Commuter Hotels YYC (Acclaim Commuter Rate) .......................................................................................... 28 YYC (Coast Plaza Commuter Rate) ..................................................................................... 28 YYC (Best Western Port O Call Inn Commuter Rate) ............................................................ 28 YYC (Hilton Garden Inn Commuter Rate) ........................................................................... 28 YYC (Sandman Calgary Airport Commuter Rate) .................................................................. 28 Updates 29JUL2011 Highlights of changes to the Crew Survival Guide are listed below. In addition, all content changes, additions and deletions within this document are identified with change bars. Minor changes (i.e. grammatical and format changes) are not identified with change bars.
Section YYZ Sheraton Gateway YYZ Holiday Inn Clarified shuttle availability Change Updated Internet availability; clarified terminal location
Information Classification Notice The information included in this document is classified as WestJet Internal. Do not release this document into the public domain; it is intended for use internally at WestJet only.
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Crew Accommodations Crew Survival Guide

YDF Security Information Crew members can use the by-pass located behind the WestJet check-in counters, provided they are on duty or have a boarding pass which indicates deadhead crew. Crew members will need a YDF WestJet employee to swipe their key card. Phone 709-625-2108 1-800-563-2144 (in Newfoundland) Transportation Company Deer Lake Taxi Additional Hotel Information Business centre computer in the lobby Complimentary high-speed and/or wireless Internet in guest rooms; in-room refrigerator in some guest rooms YEG Restaurant Guide Executive Express Anomalies N/A Departure Time from Hotel (Prior to Sked Departure) 1:15 Domestic 1:25 Transborder Vehicle Information 15 passenger caravan Phone 780-986-1760 Travel Time Airport to Hotel 00:15 Room Cancellation Time* Pick-up Point Airport Door #9, Arrivals level Restaurant Name Hotel Restaurant Hours 0500-1000 Travel Time Airport to Hotel 00:10 Pick-up Point Airport Outside main door on Arrivals level N/A Vehicle Information Crew Discount**: N/A Room Cancellation Time* N/A Anomalies YDF Restaurant Guide Deer Lake Motel Restaurant Name Room Service Humber Caf Departure Time from Hotel (Prior to Sked Departure) 1:05 Domestic Flight Deck Lounge Irving Big Stop Restaurant Trans Canada Hwy Hours 0700-2200 0700-2200 0700-2100 (Summer) 1200-2400 Closes at 2400
Domestic
Details No extra charge for room service Hotel coffee shop
Hotel Name Deer Lake Motel
Hotel lounge Lounge is open 24 hours 709-635-2129 Across the street
YEG (Executive Express) Security Information The by-pass area is located on the Departures level, across from door #25 Hotel Name Executive Express Transportation Company SkyShuttle contracted to Executive Express Additional Hotel Information Complimentary high-speed Internet in guest rooms and common areas; in-room refrigerator
Details Breakfast Complimentary continental breakfast Across the street
Tim Hortons Crew Discount**: 10%
24 hours
* Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country.

YEG (Ramada Edmonton) Security Information The by-pass area is located on the Departures level, across from door #25 Phone 780-980-0986 Travel Time Airport to Hotel 00:15 Room Cancellation Time* Pick-up Point Airport Door #9, Arrivals level N/A Departure Time from Hotel (Prior to Sked Departure) 1:05 Domestic 1:15 Transborder Vehicle Information 10 passenger van Hotel Name Ramada Edmonton Transportation Company Q-2 Transportation contracted to Ramada Edmonton Additional Hotel Information Complimentary high-speed Internet in guest rooms and common areas In-room refrigerator Anomalies JTs YEG Restaurant Guide Ramada Edmonton Restaurant Name Room Service Hours 0700-2200 1600-2300 (Mon-Sat)
Domestic
Details N/A Complimentary continental breakfast from 0600-2200 daily
Crew Discount**: 15% on the entire bill
YHM Security Information YHM requires all crew to present themselves and their RAIC passes at the Airport Operations office located at the end of the check-in counters. Crews then exit through the by-pass which leads them through the baggage area to the apron. Phone 905-383-7772 Travel Time Airport to Hotel 00:20 Room Cancellation Time* Pick-up Point Airport Outside Departures door to curbside, turn right and there will be a shuttle parked N/A Anomalies
YHM Restaurant Guide Courtyard by Marriott Restaurant Name Courtyard Caf Turtle Jacks The Keg Hooters Pasticinos Swiss Chalet Limousine Harveys Denningers Crew Discount**: 20% Hours N/A N/A N/A N/A N/A N/A N/A N/A Departure Time from Hotel (Prior to Sked Departure) 1:10 Domestic 1:20 Transborder Vehicle Information Details Hotel Restaurant Serves breakfast 5 minute walk away 5 minute walk away 3 minute walk away 3 minute walk away 7 minute walk away 7 minute walk away 5 minute walk away
Hotel Name Courtyard by Marriott Transportation Company Symphony Limo Service
Additional Hotel Information In-room refrigerator with small freezer Courtesy shuttle within 3 km radius (subject to availability) Complimentary high-speed Internet in guest rooms and lobby

YHZ Security Information Signs in place; entrance located on the main level, between Atlantic Sweet Shop and Clearwater Seafoods Phone 902-423-1161 Room Cancellation Time* N/A Departure Time from Hotel (Prior to Sked Departure) 1:20 Domestic 1:30 First Flight of Day Dom./Int. Transportation Company Satellite Transportation Travel Time Airport to Hotel 00:30 Pick-up Point Airport Exit secure area; follow signs to the Ground Transportation Inspector (GTI) and report to the GTI. Identify selves as WestJet crew, including flight number and GTI will direct to pick-up point. 1:30 Transborder 1:40 First Flight of Day Transborder Anomalies YHZ Restaurant Guide Atlantica Restaurant Name Room Service Seasons Bistro Wine Bar Perks Caf Freemans Little New York Its All Greek to Me Kings Palace Athens Restaurant Meza Mediterranean Grill Various fast food establishments (i.e. Tim Hortons, MacDonalds, Wendys, etc) Crew Discount**: 20% Hours 0630-2230 0700-2200 1100-2300 N/A N/A N/A N/A N/A N/A N/A
Domestic
Details N/A Hotel Restaurant Hotel Restaurant 1 block away 2 blocks away 3 blocks away 3 blocks away 4 blocks away 5 blocks away Within walking distance
Hotel Name Atlantica
Vehicle Information Sedan, minivan or 12 passenger van
Additional Hotel Information YKA Security Information Crew members proceed to counter and agents can escort crew members through the door to by-pass security Door code: 312 Phone 250-376-8288 Room Cancellation Time* Pick-up Point Airport West end of the building on the departure side N/A Departure Time from Hotel (Prior to Sked Departure) 1:00 Domestic 1:10 Transborder N/A Anomalies Items are tagged and put in kitchen refrigerator/freezer Complimentary high-speed Internet in guest rooms and common areas
YKA Restaurant Guide Holiday Inn & Suites Restaurant Name Room Service White Spot Crew Discount**: 20% Hours 0630-2200 0630-2200 Details $2.50 delivery fee Sweet Shop has grab n go breakfast items
Hotel Name Holiday Inn & Suites Transportation Company Hotel Shuttle Additional Hotel Information YKF Security Information
Travel Time Airport to Hotel 00:10
Vehicle Information
Indoor pool, fitness centre (and passes to YMCA available), business centre Complimentary in-room Internet (wired and wireless) In-room mini-fridge
Anomalies N/A
By-pass located next to the security desk (approximately 30 feet from WestJet check-in counters) Crew members may ask CSAs to let them through the by-pass

YLW Security Information By-pass (controlled by biometric RAIC identification) available via corridor north of WestJet check-in counters. YLW RAIC database registration required to by-pass without an escort. Crew not registered in YLW RAIC database can use by-pass with an escort by local WestJet employee or other crew member(s) registered in database Security screening check point located at far south end of terminal Phone 250-860-6060 Room Cancellation Time* Anomalies YLW RAIC database registration available via appointment only at the YLW Pass Office (250-765-8678 ext. 236) Departure Time from Hotel (Prior to Sked Departure) 1:05 Domestic 1:15 First Flight of Day Dom./Int Transportation Company Hotel Shuttle Travel Time Airport to Hotel 00:15 Pick-up Point Airport Exit through Arrival doors, hotel shuttle will be to the right 1:15 Transborder 1:25 First Flight of Day Transborder Crew Discount**: 15% YLW Restaurant Guide Coast Capri Restaurant Name Room Service Vintners Poolside Grill Vintage Room Hours 24 hours 0630-2300 1145-1400 (Mon-Fri) 1700-2230 (Mon-Sun)
Domestic
Details N/A Hotel Restaurant Hotel Restaurant Sunday Brunch from 1000-1400
Hotel Name Coast Capri
Vehicle Information Honda Odyssey
Additional Hotel Information YMM Security Information Proceed to the WestJet counter and a Shift Lead or CSA will escort crew through a locked door Phone 780-714-9444 Room Cancellation Time* N/A Departure Time from Hotel (Prior to Sked Departure) 1:10 Domestic 1:20 First Flight of Day Dom./Int Transportation Company Hotel Shuttle Travel Time Airport to Hotel 00:20 Pick-up Point Airport Curbside, outside Departure doors 1:20 Transborder 1:30 First Flight of Day Transborder Anomalies Complimentary high-speed Internet in guest rooms and common areas In-room refrigerator or crew members may use refrigerator/freezer in the kitchen YMM Restaurant Guide The Merit Hotel & Suites Restaurant Name Room Service The Pantry Restaurant Hours 0600-2100 0600-2100 N/A Hotel Restaurant Food available in Lounge from 1100-2400 Inside mall, across the street Details
Hotel Name The Merit Hotel & Suites
Wok Box Crew Discount**: 15%
N/A
Vehicle Information 2006 Montana Shuttle is silver with Merit Suites on the side
Additional Hotel Information Complimentary high-speed Internet in guest rooms and common areas In-room refrigerator

YOW Security Information Security located at the south end of the terminal, on the 2nd floor Security by-pass located on the north end of the terminal, through the two (2) grey doors past the Airport Authority and Pass Office Phone 613-238-6000 Room Cancellation Time* N/A Anomalies YOW Restaurant Guide Delta Hotel Restaurant Name Mystique Caf Restaurant Hours 0630-1100 (Breakfast) 1100-1330 (Lunch) 1100-1300 (Lunch, Sunday) 1130-0100 1130-0000 (Sunday)
Domestic
Details Hotel Restaurant
Hotel Name Delta Hotel
Departure Time from Hotel (Prior to Sked Departure) 1:15 Domestic 1:25 First Flight of Day Dom./Int 1:25 Transborder 1:35 First Flight of Day Transborder Crew Discount**: N/A Sparks Lounge
Hotel Restaurant
Transportation Company PARS 2000 Additional Hotel Information YQB Security Information Indoor pool Fitness centre Business centre
Travel Time Airport to Hotel 00:25
Pick-up Point Airport Post 11 Arrivals Level
Vehicle Information 10 passenger van (GMC Savana)
YQB Restaurant Guide Loews Le Concord Anomalies N/A Departure Time from Hotel (Prior to Sked Departure) 1:10 Domestic 1:20 Transborder Vehicle Information Mercedes Sprinter or Chevy Express Phone 418-647-2222 Travel Time Airport to Hotel 00:20 Room Cancellation Time* Pick-up Point Airport Outside luggage area through the sliding doors; driver will be waiting for crew Restaurant Name Room Service LAstral Galerie Hours 24 hours 0630-2300 1600-2400 Details Service fee $2.50 Hotel Restaurant Hotel Restaurant By-pass located on Arrivals level, by the baggage carousel
Hotel Name Loews Le Concord Transportation Company A1 Limousine Inc.
Crew Discount**: 15% (does not apply to alcohol or room service)
Additional Hotel Information Complimentary Internet In-room mini fridge 30 restaurants and bar within walking distance to the hotel

YQM Security Information By-pass available (with a valid PAIC), as crew members enter Departures area. Proceed straight ahead to entrance directly behind the counters. Crew members without a valid RAIC will need to go through Passenger Screening Phone 506-854-4344 Room Cancellation Time* 2400 (local time day of arrival) N/A Anomalies YQM Restaurant Guide Delta Beausejour Restaurant Name Room Service TRIIIO Departure Time from Hotel (Prior to Sked Departure) 1:05 Domestic 1:20 First Flight of Day Dom./Int Transportation Company AirCab Additional Hotel Information YQQ Security Information By-pass available Crew to advise a CAS who will notify the Comox Valley Airport Authority. Their staff will escort crew through. Phone 250-338-7741 Travel Time Airport to Hotel 00:20 Room Cancellation Time* 0001 (local time day of expected arrival) Pick-up Point Airport In front of Arrivals door Anomalies This is a new procedure in YQQ Complimentary high-speed Internet in guest rooms and common areas In-room refrigerator and crew members may use the freezer in the lobby area (in locked room) YQQ Restaurant Guide Best Western Westerly Hotel Restaurant Name Room Service Greenhouse Restaurant Departure Time from Hotel (Prior to Sked Departure) 1:10 Domestic 1:20 Transborder Hours 24 hours 0630-1400 1700-2130 Travel Time Airport to Hotel 00:15 Pick-up Point Airport Through Arrivals, look for AirCab 1:15 Transborder 1:30 First Flight of Day Transborder Windjammer Le Caf Crew Discount**: 10% Hours 24 hours 0700-1400 1700-2200 1730-2200 (Mon-Sat) 0630-1600 (Mon-Fri)
Domestic
Details N/A Hotel Restaurant Hotel Restaurant Hotel Restaurant
Hotel Name Delta Beausejour
Vehicle Information Two (2) minivans or two (2) taxis
Details N/A Hotel Restaurant
Hotel Name Best Western Westerly Hotel Transportation Company Comox Taxi Additional Hotel Information
Crew Discount**: 15% off dinner only
Vehicle Information Two (2) sedans or two (2) minivans
There are various restaurants around the property Complimentary high-speed Internet in guest rooms and common areas Refrigerator (cooler/freezer) available in kitchen

YQR Security Information By-pass available at south end of terminal Push button on the control panel and a Commissionaire will check tags and let crew members through Phone 306-757-2444 Room Cancellation Time* N/A Anomalies YQR Restaurant Guide Sandman Restaurant Name Room Service Moxies Grill Departure Time from Hotel (Prior to Sked Departure) 1:05 Domestic 1:20 First Flight of Day Dom./Int. Transportation Company All Occasion Limo Travel Time Airport to Hotel 00:15 Pick-up Point Airport South door of Arrivals; also meet crew at the bottom of escalator 1:15 Transborder 1:30 First Flight of Day Transborder Dennys 12 passenger van (Ford E350) WestJet Air Crew Pickup sign on the front passenger window Crew Discount**: 10% Hours 0700-2200 1100-2400 (Mon-Wed) 1100-0100 (Thurs-Fri) 1100-0200 (Sat) 1000-2400 (Sun) 24 hours
Domestic
Hotel Name Sandman
Vehicle Information
Hotel Restaurant
YQT Security Information Bypass available Crew must go through the regular screening process Phone 807-577-1121 Travel Time Airport to Hotel 00:10 Room Cancellation Time* Pick-up Point Airport Arrivals level, outside of Baggage Claim area N/A Departure Time from Hotel (Prior to Sked Departure) 1:00 Domestic 1:10 Transborder Vehicle Information 10 passenger van (Mercedes) Anomalies
YQT Restaurant Guide Valhalla Inn Restaurant Name Room Service Timbers Nordic Dining Room Hours 0630-2300 0630-2300 1730-2130 N/A Hotel Restaurant Hotel Restaurant Details
Hotel Name Valhalla Inn Transportation Company Hotel Shuttle Additional Hotel Information
Crew Discount**: 10% off Timbers and Nordic Dining Room
Complimentary high-speed Internet in guest rooms and common areas In-room refrigerator

YQU Security Information By-pass available; CSA can escort crew through by-pass door No RAIC required; crew holding temporary TC pass do not require screening at the point Phone 780-402-6886 Travel Time Airport to Hotel 00:20 Room Cancellation Time* Pick-up Point Airport Same as Yellow Cab, outside of the Arrivals door N/A Anomalies YQU Restaurant Guide Holiday Inn Restaurant Name Room Service Hours 0630-2300 (Mon-Fri) 0700-2300 (Sat) 0700-2200 (Sun) 0630-2300 (Mon-Fri) 0700-2300 (Sat) 0700-2200 (Sun)
Domestic
Details N/A
Hotel Name Holiday Inn Transportation Company Hotel Shuttle
Departure Time from Hotel (Prior to Sked Departure) 1:10 Domestic 1:20 Transborder Barcelona Grill Vehicle Information 12 passenger van White van with a burgundy and gold Stanford Inn logo on both sides Crew Discount**: 10%
Hotel Restaurant
Additional Hotel Information YQY Security Information No by-pass available Crew may knock on the side door to security to by-pass the line; however, crew must still go through screening Security consists of one (1) line only Complimentary high-speed Internet in guest rooms and common areas In-room refrigerator
Anomalies N/A
YUL (Holiday Inn Point Claire) Security Information Domestic Terminal: by-pass available south employee by-pass to A-B Pier International Terminal: by-pass available to international gates International Terminal: by-pass available to US gates Phone 514-697-7110 Travel Time Airport to Hotel 00:25 Room Cancellation Time* Pick-up Point Airport Arrivals level (lower level), Post 11 N/A Anomalies
YUL Restaurant Guide Holiday Inn Point-Claire Restaurant Name Room Service Perno Restaurant Departure Time from Hotel (Prior to Sked Departure) 1:15 Domestic 1:25 Transborder Vehicle Information 10 passenger van (Ford Econoline) or 8-11 passenger van (GMC Savana) Hours 0630-2300 0630-2200 (Mon-Fri) 0700-2200 (Sat-Sun) Crew Discount**: 15% fine dining restaurant & lounge N/A Hotel Restaurant Details
Hotel Name Holiday Inn Pointe-Claire Transportation Company Hotel Shuttle
Additional Hotel Information There are various restaurants around the property Complimentary high-speed Internet in guest rooms and common areas Refrigerators available in some guest rooms; Refrigerator also available in crew room, located in the lobby across from elevators

YUL (Crowne Plaza Hotel) Security Information Domestic Terminal: by-pass available south employee by-pass to A-B Pier International Terminal: by-pass available to international gates International Terminal: by-pass available to US gates Phone 514-344-1999 Travel Time Airport to Hotel 00:15 Room Cancellation Time* Pick-up Point Airport Post 10 or 11 Arrivals level N/A N/A Anomalies YUL Restaurant Guide Crowne Plaza Hotel Restaurant Name Room Service Volare Departure Time from Hotel (Prior to Sked Departure) 1:05 Domestic 1:15 Transborder Vehicle Information Connexion (bar) Crew Discount**: see above Hours 0630-2230 0630-2230 1100-0100
Domestic
Details Volare 15% crew discount for food only N/A
Hotel Name Crowne Plaza Hotel Transportation Company Hotel Shuttle Additional Hotel Information
Indoor pool, fitness centre, business centre Complimentary in-room Internet (wired and wireless) Refrigerator access, upon request and based on availability YUL Restaurant Guide Sheraton Montreal Airport Anomalies N/A Restaurant Name Room Service Eclipse Departure Time from Hotel (Prior to Sked Departure) 00:55 01:05 Vehicle Information N/A Crew Discount**: 20% Hours 0600-0930 1500-2300 0630-2300 n/a Breakfast grab n go meals $8.00 +tax Details
YUL (Sheraton Montreal Airport) Security Information Domestic Terminal: by-pass available south employee by-pass to A-B Pier International Terminal: by-pass available to international gates International Terminal: by-pass available to US gates Phone 514-631-2411 Travel Time Airport to Hotel 00:05 Room Cancellation Time* Pick-up Point Airport Post 10 or 11 Arrivals level
Hotel Name Sheraton Montreal Airport Transportation Company Hotel Shuttle Additional Hotel Information
Crew room, business centre, indoor pool and spa, fitness centre Complimentary in-room Internet (wired and wireless) In-room mini-fridge
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YVR (Sandman Signature) Security Information Domestic Terminal: North employee by-pass for C-Pier Domestic Terminal: South employee by-pass for A-B Pier International Terminal: international employee by-pass available to international gates International Terminal: transborder employee by-pass available to US gates Phone 604-278-9611 Travel Time Airport to Hotel 00:25 Room Cancellation Time* Pick-up Point Airport Domestic: lower level to the left International: from Customs, proceed straight out the doors; cross first street to the right Crews arriving after 2400 are to take Richmond Cab; hotel will cover cost of two (2) taxis Anomalies Contact CSA if crew member is unfamiliar with terminals/area, and the CSA will take crew member to location Departure Time from Hotel (Prior to Sked Departure) 1:15 Domestic 1:25 Transborder Crew Discount**: 10% Vehicle Information 21 passenger van White and black with Sandman Signature on the side Departs hotel on the hour and every 30 minutes thereafter Departs airport 15 minutes before and after the hour Shuttle operates 0400-0045; also available from airport to hotel on demand YVR Restaurant Guide Sandman Signature Restaurant Name Chop Restaurant Hours 0600-2300 (Sun-Mon) 0600-2400 (Tue-Thr) 0600-0100 (Fri-Sat)
Domestic
Details Hotel Restaurant
Hotel Name Sandman Signature Transportation Company Hotel Shuttle
Additional Hotel Information There are various restaurants around the property Complimentary high-speed Internet in guest rooms and common areas In-room refrigerator and crew members may use the refrigerator in the back office Complimentary access to the Steve Nash Sports Club
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YVR (Delta Airport) Security Information Domestic Terminal: North employee by-pass for C-Pier Domestic Terminal: South employee by-pass for A-B Pier International Terminal: international employee by-pass available to international gates International Terminal: transborder employee by-pass available to US gates Phone 604-278-1241 Travel Time Airport to Hotel 00:15 Room Cancellation Time* 1600 (local time day of arrival) Pick-up Point Airport Domestic: lower level to the left International: from Customs, proceed straight out the doors; cross first street to the right Crews arriving after 0030 are to take taxis; hotel will provide a voucher to cover cost of taxis Anomalies Contact CSA if crew member is unfamiliar with terminals/area, and the CSA will take crew member to location Departure Time from Hotel (Prior to Sked Departure) 1:05 Domestic 1:15 Transborder Crew Discount**: 10% Vehicle Information 10 or 20 passenger van or bus Shuttle operates from 0400-0030 Shuttle departs hotel starting on the hour and every 20 minutes Shuttle departs airport 10 minutes after the hour and every 20 minutes YVR Restaurant Guide Delta Airport Restaurant Name Room Service Elephant & Castle Hemisphere North Restaurant Hours 24 hours 1100-2400 0600-1100 (Mon-Fri) 0600-1200 (Sat-Sun)
Domestic
Details N/A Hotel Restaurant Hotel Restaurant
Hotel Name Delta Airport Transportation Company Hotel Shuttle
Additional Hotel Information Complimentary wireless Internet in lobby and lounge; 15 minutes complimentary Internet in business centre Refrigerator available in lobby behind bell desk
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YWG Security Information By-pass available on main level of terminal (north end), located in the oversize baggage room adjacent to WestJet check-in counters Central screening available on the 2nd level, open from 0400 until final departure of the night (approximately 2200) Anomalies By-pass is a man-trap style system (requires swiping with RAIC through two doors) Can be a lengthy process as only one (1) person is allowed through the door at a time Crew will be in the bag room after completing the by-pass; follow the blue line painted on the floor to the elevator, which will take crew to the gates Departure Time from Hotel (Prior to Sked Departure) 1:15 Domestic 1:25 Transborder Vehicle Information 10 passenger van, 2 SUVs or 2 limos YWG Restaurant Guide Fairmont Restaurant Name Room Service Velvet Glove Restaurant Hours 24 hours 0630-1400 (Mon-Fri) 1730-2100 (Mon-Fri) 0700-1130 (Sat-Sun) 1730-2130 (Sat-Sun) Crew Discount**: 25%
Domestic
Hotel Name Fairmont Transportation Company Hollywood Limo
Phone 204-957-1350 Travel Time Airport to Hotel 00:25
Room Cancellation Time* Pick-up Point Airport Driver meets crew inside If driver is not inside, proceed to door #1 in Arrivals area
Additional Hotel Information YXE Security Information By-pass available next to the Passenger Screening area Deadheading, non-revenue and standby crew are not permitted to use the by-pass Phone 306-242-1440 Travel Time Airport to Hotel 00:10 Room Cancellation Time* Pick-up Point Airport Exit through front doors, proceed to shuttle bus area behind taxis (look for signage) N/A Departure Time from Hotel (Prior to Sked Departure) 1:00 Domestic 1:10 Transborder Vehicle Information 10 passenger van Shuttle has Saskatoon Inn on the side Anomalies There are various restaurants around the property Complimentary high-speed Internet in guest rooms and common areas In-room refrigerator YXE Restaurant Guide Saskatoon Inn Restaurant Name Room Service Botanica Botanica Lounge Crew Discount**: 15% Hours 0630-2330 0630-2200 1100-2330 N/A Hotel Restaurant Hotel Restaurant Details
Hotel Name Saskatoon Inn Transportation Company Hotel Shuttle
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YXS Security Information Located adjacent to Gate #3 is the Commissionaires desk, where crews will proceed with the iris scans and by-pass Phone 250-563-0055 Room Cancellation Time* N/A Departure Time from Hotel (Prior to Sked Departure) 1:05 Domestic 1:15 First Flight of Day Dom./Int Transportation Company Airporter Shuttle Service Additional Hotel Information There are various restaurants around the property Complimentary high-speed Internet in guest rooms and common areas Crew members receive baggage tickets upon check-in and items are placed in hotel refrigerator and freezer. Crew members have access at any time. YXU Restaurant Guide Homewood Suites by Hilton Anomalies Boarding Lounge has holding space for the eight (8) gate positions WestJet usually uses Gate #5 Departure Time from Hotel (Prior to Sked Departure) 1:10 Domestic 1:20 Transborder Restaurant Name Hotel Lodge Hours 0600-1000 1700-1900 Tony Romas East Side Marios Jack Astors Bar & Grill Moxies Applebees Most fast food chain restaurants N/A N/A N/A N/A N/A N/A Travel Time Airport to Hotel 00:15 Pick-up Point Airport Outside Arrival doors 1:15 Transborder 1:25 First Flight of Day Transborder Anomalies YXS Restaurant Guide Ramada Hotel Restaurant Name Room Service Traders Restaurant Hours 24 hours 0630-1400 1700-2100
Domestic
Hotel Name Ramada Hotel
Crew Discount**: Special menu available costing no more than $15.00
Vehicle Information 11 passenger van (Chevy) Airporter sign on van
YXU Security Information Security screening located at the center of the terminal and provides access to the boarding lounge Crew by-pass available Phone 519-686-7700 Travel Time Airport to Hotel 00:20 Room Cancellation Time* Pick-up Point Airport Van will be parked to outside Arrivals area (to the right)
Details Hotel Restaurant Open 0600-1000 for breakfast Open 17000-1900 for dinner Walking distance Walking distance Walking distance Walking distance Walking distance Walking distance
Hotel Name Homewood Suites by Hilton Transportation Company Hotel Shuttle
Vehicle Information 10 passenger van (Ford Econoline) Green and white van with Homewood Suites by Hilton sign on side
Additional Hotel Information Courtesy shuttle (to and from hotel) within a five (5) mile radius Complimentary high-speed Internet in guest rooms and common areas In-room refrigerator
Crew Discount**: Complimentary breakfast buffet daily; full hot dinners Monday-Thursday.
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YXX (Ramada Plaza) Security Information Security counter adjacent to WestJet check-in (crew generally proceeds to the check-in) Crew cleared by Airport Security and escorted by a security guard through the Arrival doors into the gate or bridge, as requested by the crew Phone 604-870-1050 Travel Time Airport to Hotel 00:25 Room Cancellation Time* 2400 (local time day of arrival) Pick-up Point Airport Driver will meet crews curbside, outside Arrivals door N/A Anomalies YXX Restaurant Guide Ramada Plaza Restaurant Name Room Service WhiteSpot Departure Time from Hotel (Prior to Sked Departure) 1:15 Domestic 1:25 Transborder Vehicle Information 15 passenger Ford E350 van Light brown van Crew Discount**: 10% Hours 0630-2300 0630-2300
Domestic
Hotel Name Ramada Plaza Transportation Company Pacific Outdoors Adventure Tours Additional Hotel Information
There are various restaurants around the property Complimentary high-speed Internet in guest rooms and common areas Common refrigerator behind front desk YXX Restaurant Guide Sandman Langley Anomalies N/A Restaurant Name Room Service Dennys Departure Time from Hotel (Prior to Sked Departure) 1:25 Domestic 1:35 Transborder Vehicle Information 15 passenger Ford E350 van Light brown van Crew Discount**: 10% Shark Club Hours 0700-2200 24 hours 1100-0100 (Mon-Thurs) 1100-0200 (Fri-Sat) 1100-2400 (Sun) Details Dennys Hotel Restaurant Hotel Restaurant
YXX (Sandman Langley) Security Information Security counter adjacent to WestJet check-in (crew generally proceeds to the check-in) Crew cleared by Airport Security and escorted by a security guard through the Arrival doors into the gate or bridge, as requested by the crew Phone 604-888-7263 Travel Time Airport to Hotel 00:35 Room Cancellation Time* Pick-up Point Airport Driver will meet crews curbside, outside Arrivals door
Hotel Name Sandman Langley Transportation Company Pacific Outdoors Adventure Tours Additional Hotel Information
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YYG Security Information Crew can enter the terminal from airside through the arrivals tunnel or the WestJet baggage make-up room. Crew must enter the restricted area through the entrance next to the Commissionaires desk; RAIC must be verified by the Commissionaire. Phone 902-892-2461 Travel Time Airport to Hotel 00:20 Room Cancellation Time* Pick-up Point Airport Exit terminal building, go right Bus waiting at the end of the building N/A Anomalies YYG Restaurant Guide Best Western Charlottetown Restaurant Name Grafton Grill Hours 0700-1000 (Mon-Sat) 0730-1030 (Sun) 1630-2130 (Mon-Sat) Harrys Bar & Pub Vehicle Information Hunters Ale House 15 passenger van (Chevy 350 Express) 1630-2130 (Mon-Sat) N/A
Domestic
Details Hotel Restaurant Complimentary Continental Breakfast 0700-1000 (Mon-Sat) and 0730-1030 (Sun) Hotel Restaurant Walking distance (10 minutes away) 10% discount (does not apply to alcoholic beverages) Walking distance Walking distance Walking distance
Hotel Name Best Western Charlottetown Transportation Company Prince Edward Tours
Departure Time from Hotel (Prior to Sked Departure) 1:10 Domestic 1:20 Transborder
Off Broadway Gahan House Sirenella Crew Discount**: 10%
N/A N/A N/A
YYJ Security Information By-pass available; door is the Arrivals door for guests Crew can wait for the door to open from guests exiting the boarding lounge or signal to the Commissionaire to come and let them in. It is the double glass door in the meeting area of the airport Phone 250-704-4656 Travel Time Airport to Hotel 00:20 Room Cancellation Time* 1400 (local time day of arrival) Pick-up Point Airport Outside Arrivals area N/A Anomalies
YYJ Restaurant Guide Howard Johnson Restaurant Name Lakes Grillhouse n Bar Crew Discount**: 20% Departure Time from Hotel (Prior to Sked Departure) 1:10 Domestic 1:20 Transborder Vehicle Information 10 passenger van Hours 0630-2100 Details Hotel Restaurant
Hotel Name Howard Johnson Transportation Company Hotel Shuttle Additional Hotel Information
There are various restaurants around the property Complimentary high-speed Internet in guest rooms and common areas In-room refrigerator
29JUL2011 Page 16 of 28

YYT Security Information Take the escalator to the second floor and go to the CATSA area. Continue walking slightly left and straight ahead to the security agent sitting at the desk (rather than turning right for regular security). Phone 709-754-7788 Travel Time Airport to Hotel 00:20 Room Cancellation Time* Pick-up Point Airport Pick-up in front of Arrivals door N/A Anomalies YYT Restaurant Guide Quality Hotel Harbourview Restaurant Name Room Service Rumpelstiltskins Departure Time from Hotel (Prior to Sked Departure) 1:10 Domestic 1:20 Transborder Classic Caf Zacharys Coffee Matters Get Stuffed Sun Sushi Taste of Thai Pi Caf Peter Belbins Steak House Celtic Hearth Crew Discount**: 10% Hours 1700-2200 N/A N/A N/A N/A N/A N/A N/A N/A N/A 24 hours
Domestic
Details N/A Hotel Restaurant N/A N/A N/A N/A N/A N/A N/A N/A N/A
Hotel Name Quality Hotel Harbourview Transportation Company City Wide Taxi Additional Hotel Information
Vehicle Information 10-15 passenger van
Complimentary high-speed Internet in guest rooms and common areas Crew members receive keys to industrial refrigerator and freezer on 2nd floor, upon check-in
YYZ (Sheraton Gateway) Security Information Crew by-pass available beside the YYZ crew room, next to CATSA screening point (near Gate 27) Crew by-pass available next to WestJet transborder check-in counters Phone 905-672-7000 Travel Time Airport to Hotel Hotel located in terminal 3 Room Cancellation Time* Pick-up Point Airport N/A N/A N/A Anomalies
YYZ Restaurant Guide Sheraton Gateway Restaurant Name Room Service Mahogany Grill Departure Time from Hotel (Prior to Sked Departure) 0:55 Domestic 1:05 Transborder Vehicle Information Hours 24 hours 0500-2300 (Mon-Sat) 0700-2300 (Sun) N/A Hotel Restaurant Details
Hotel Name Sheraton Gateway Transportation Company N/A Additional Hotel Information
Crew Discount**: Special menu available, costing no more than $15.00
Exit the secure area at the airport and follow the signs leading to the Sheraton Gateway Hotel There are various restaurants around the property Complimentary Internet in common areas; Internet access may be purchased for $5.00 (+ tax) per day for use in guest rooms In-room refrigerator or on 4th floor (room set aside)
29JUL2011 Page 17 of 28

YYZ (Holiday Inn) Security Information Crew by-pass available beside the YYZ crew room, next to CATSA screening point (near Gate 27) Crew by-pass available next to WestJet transborder check-in counters Phone 416-675-7611 Travel Time Airport to Hotel 00:20 Room Cancellation Time* 1200 (local time day of arrival) Pick-up Point Airport Post C22 Arrivals level N/A Anomalies YYZ Restaurant Guide Holiday Inn Restaurant Name Room Service Metropolitan Restaurant Departure Time from Hotel (Prior to Sked Departure) 1:10 Domestic 1:20 Transborder Vehicle Information 20 passenger bus White van with green Holiday Inn logo on the side and a formerly Select printed sign on the side window Shuttle runs every 20 minutes on the hour from hotel to airport Hours 24 hours 0500-1030 1200-1400 1700-2200 Crew Discount**: 20%
Domestic
Hotel Name Holiday Inn Transportation Company Hotel Shuttle
Additional Hotel Information There are various restaurants around the property Complimentary high-speed Internet in guest rooms and common areas Refrigerator in back office, crew members contact bell desk for access
YYZ (Hilton Toronto Airport) Security Information Crew by-pass available beside the YYZ crew room, next to CATSA screening point (near Gate 27) Crew by-pass available next to WestJet transborder check-in counters Phone 905-677-9900 Travel Time Airport to Hotel 00:20 Room Cancellation Time* Pick-up Point Airport Post C22 Arrivals level Additional Hotel Information Complimentary high-speed Internet in guest rooms and common areas Refrigerator in WestJet crew business centre/lounge N/A Anomalies
YYZ Restaurant Guide Hilton Toronto Airport Restaurant Name Room Service Bliss Restaurant Departure Time from Hotel (Prior to Sked Departure) 1:10 Domestic 1:20 Transborder Vehicle Information 20 passenger bus Hilton Toronto Airport logo on the side Shuttle runs every 15-20 minutes; no service between 0200-0400 Lounge Tim Hortons Golden Griddle The Keg Lonestar Caseys Crew Discount**: 20% Hours 24 hours 0600-1100 1200-2200 1230-0100 N/A N/A N/A N/A N/A Hotel Restaurant Food available Walking distance (no more than 4 blocks) Walking distance (no more than 4 blocks) Walking distance (no more than 4 blocks) Walking distance (no more than 4 blocks) Walking distance (no more than 4 blocks) N/A Hotel Restaurant Details
Hotel Name Hilton Toronto Airport Transportation Company Hotel Shuttle
YZF Security Information By-pass area located at Oversize, near the WestJet check-in counter which leads to the bag room. Crew will be able to access the ramp through there. If crew would like to go to the gate area to the aircraft, they can go to the front of security N/A 29JUL2011 Page 18 of 28 Anomalies

HNL Security - Terminal Main Terminal Lobby #4 Gate(s) 14, 16, 21, 24 Security All crews must go through Security Checkpoint #2 Anomalies Pilots go to HNL WS office, located behind Qantas ticket counter, Lobby #4, to pick up flight plan and WXX. Phone is available in the office for use. Duty Free closes at 2300 Starbucks open 24 hours Departure Time from Hotel (Prior to Sked Departure) 1:30 Vehicle Information 2008/2009 Mercedes Benz Sprinter or Ford E350 Van VIP staff wearing blue aloha print shirt HNL Restaurant Guide Ohana Waikiki Beachcomber Restaurant Name Chucks Cellar (American) Keoni by Keo (Thai) Round Table Pizza Kimo Bean (Coffee Bar) Crew Discount**: N/A Hours 1730-2200 0700-2300 1100-2130 0600-2300
Hawaii
Details N/A N/A N/A N/A
Hotel Name Ohana East Transportation Company VIP Transportation Phone 808-922-5353 Travel Time Airport to Hotel 00:40 Room Cancellation Time* Pick-up Point Airport From aircraft, exit to street. Cross street to center median directly in front of Baggage Claim Area E1, look for VIP sign. Crew will be met and assisted by a VIP driver, who will assist crew into vehicle and load baggage Resort Air: pick-up and drop-off at Resort Air location on Nokola Way
Additional Hotel Information Complimentary high-speed Internet in sleeping rooms and common areas Five (5) minute walk to Waikiki Beach Adjacent to International Market Place 20 minute walk to Kapiolani Park, Honolulu Zoo and Waikiki Aquarium Re-tiled outdoor pool, large whirlpool spa and spacious sundeck Three (3) restaurants for casual dining, including a piano bar with nightly entertainment Renovated fitness centre, 24 hour reception desk, business centre, in-room safe and coffee
HNL-OGG Interline Transportation WestJet Flight Number and Routing WS814 WestJet Flight Arriving Sunday Go! Mokulele Flight Number and Routing YV1047 Go! Mokulele Flight Departing Monday Pick-up Point Airport From aircraft, exit to street. Cross street to center median directly in front of Baggage Claim Area E1, look for VIP sign. Crew will be met and assisted by a VIP driver, who will assist crew into vehicle and load baggage VIP staff will be wearing a Blue Aloha print shirt Travel Time Between Airports 00:36 Drop-off Point HNL VIP will drop off crews in front of the go! Mokulele counter
29JUL2011 Page 19 of 28

KOA Security Terminal Main Terminal (east side) Gate(s) 5 Security Crew line available, with company ID Anomalies
Hawaii
Located beside American Airlines check-in
LIH Security Terminal Main Terminal Gate(s) 5 Security No crew line Crews allowed privileged access by showing their company ID through the security check point N/A Anomalies
OGG Security - Terminal Main Terminal Lobby #5 Gate(s) 9 Security No crew line Crews allowed privileged access by showing their company ID through the security check point Room Cancellation Time* Pick-up Point Airport From WJ aircraft, exit main terminal from escalator down to the ground level. Proceed to baggage claim area. Immediately outside baggage claim area, look for sign #2 across the median. Resort Air: flights pick-up at Commuter Air Terminal Anomalies All gates on the second level for Arrivals and Departures
OGG Restaurant Guide Maui Coast Hotel Restaurant Name Hours Details N/A N/A N/A List of restaurants and shopping within walking distance available at front desk. Crew Discount**: N/A
Hotel Name Maui Coast Hotel Transportation Company VIP Transportation
Departure Time from Hotel (Prior to Sked Departure) 1:20 Vehicle Information 2008/2009 Mercedes Benz Sprinter or Ford E350 Van VIP staff will be wearing a Blue Aloha print shirt
Additional Hotel Information
Complimentary Internet in common areas and business centre In-room Internet available for $9.95 Fridge in-room Complimentary fitness centre (private) Complimentary bicycle use solely for airline crew
OGG-HNL Interline Transportation WestJet Flight Number and Routing WS802 WestJet Flight Arriving Saturday Go! Mokulele Flight Number and Routing YV1027 Go! Mokulele Flight Departing Sunday Pick-up Point Airport Exit Main Terminal from escalator down to ground level. Proceed outside of Baggage Claim, to Sign #2 across median. VIP staff will be wearing a Blue Aloha print shirt Travel Time Between Airports 00:36 29JUL2011 Page 20 of 28 Drop-off Point OGG VIP will drop off crews in front of the go! Mokulele counter

International toll free numbers for the Operational Control Center (OCC) Mexico Bahamas Barbados Dominican Republic Puerto Rico ACY Security Terminal Atlantic City International Airport Gate(s) 1 Security No crew line; excuse self to front N/A 001-800-514-1688 +1-866-887-3588 +1-800-204-5629 +1-888-751-4686 +1-866-991-0499 Jamaica Turks and Caicos St. Lucia United States UIFN* +1-800-101-0599 +1-866-991-0755 +1-800-204-0144 1-877-4 WJA USA (877-495-2872) +800-5382-5696
Transborder/International
When you dial the number you will be prompted to enter 1 for the OCC, which will connect you to an Operations Coordinator, who can then redirect the call if required within OCC to Crew Scheduling, Flight Dispatch, etc. *Available from the following countries: Argentina, Australia, Austria, Belgium, China, Colombia, Costa Rica, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Macao, Malaysia, Netherlands, New Zealand, Norway, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan & United Kingdom.
Anomalies
BGI Security - Terminal Grantley Adams Airport International Terminal Hotel Name Amaryllis Beach Resort Transportation Company Draytons Transport Additional Hotel Information CCC Security Terminal Jardines del Ray Airport International Terminal Gate(s) 1-2 30 minutes complimentary high-speed Internet in the library and in common areas In-room refrigerator Gate(s) 1-3 Phone 246-438-8000 Travel Time Airport to Hotel 00:40 Security N/A Room Cancellation Time* 1200 (day of arrival) Pick-up Point Airport Arrivals area, 3 column
rd
BGI Restaurant Guide Amaryllis Beach Resort Anomalies N/A Departure Time from Hotel (Prior to Sked Departure) 1:30 Vehicle Information 12 passenger van Crew Discount**: 15% Almond Tree Restaurant 0730-1030 1900-2130 Restaurant Name Room Service Turtle Nest Beach Bar Hours 0730-2145 1100-2100 N/A Hotel Restaurant Snacks and meals from 1100-2100 Beach barbeque from 1930-2100 Hotel Restaurant Breakfast from 0730-1030 Details
Security Crew line available
Anomalies 25 CUC Departure Tax must be paid (in cash) by everyone leaving from the International Terminal
29JUL2011 Page 21 of 28

CUN Security - Terminal Terminal 2 Gate(s) Many International Gates Phone 011-52-998848-8700 Travel Time Airport to Hotel 00:40 Security No crew line available Priority given to crew at regular passenger screening points Room Cancellation Time* 1800 (local time, day prior to arrival) Pick-up Point Airport Immediately outside of terminal, crew will be greeted Anomalies Potentially long lines at security Bus Operation at times when a gate/jet bridge is unavailable Departure Time from Hotel (Prior to Sked Departure) 1:30 Cana Brava Vehicle Information Crew Discount**: 20% 11 passenger van (Ford)
CUN Restaurant Guide Presidente InterContinental Restaurant Name Room Service El Caribeno Hours 24 Hours 0630-1100 1800-2100 0630-1100 1800-2100 0630-1100 1800-2100 N/A Hotel Restaurant Lunch available poolside 1100-1800 Hotel Restaurant Hotel Restaurant Details
Hotel Name Presidente InterContinental Transportation Company Global Incentive Mexico Additional Hotel Information CZM Security Terminal
Frutas y Flores
Gate(s) 3
Security No crew line available Priority given to crew at regular passenger screening points N/A
Anomalies
International Terminal (there is only one terminal)
EWR Security - Terminal Newark Liberty International Terminal A Hotel Name Hilton Newark Airport Transportation Company Hotel Shuttle Gate(s) Phone 908-351-3900 Travel Time Airport to Hotel 00:25 Security No crew line; excuse self to front Room Cancellation Time* Pick-up Point Airport Crew take Airtrans (inter Airport Transportation) to parking level P4 and proceed downstairs to hotel shuttles N/A Departure Time from Hotel (Prior to Sked Departure) 1:15 Domestic 1:25 Transborder Vehicle Information Van with Hilton Newark Airport on the side Shuttle pick-up at P4 at 00:10, 00:30 and 00:50 past each hour Shuttle drop-off at Terminal every 20 minutes at 00:00, 00:20 and 00:40 minutes past each hour Anomalies
EWR Restaurant Guide Hilton Newark Airport Restaurant Name N/A Crew Discount**: 15% Hours N/A N/A Details
29JUL2011 Page 22 of 28

FLL Security Terminal Terminal 3 Fort Lauderdale/Hollywood International Airport Gate(s) F1 Security No crew line available Excuse self to front of line
Anomalies Often only two (2) slow moving lines available for security If flight is post-cleared, it arrives at T4 and departs from T3
FPO Security Terminal Freeport International Airport International Terminal HOG Security Terminal Frank Pais Garcia Airport International Terminal Gate(s) 1-2 Security Crew line available Anomalies 25 CUC Departure Tax must be paid (in cash) by everyone leaving from the International Terminal. Gate(s) E Security No particular challenge N/A Anomalies
LAS Security Terminal Terminal 1 McCarran International Airport Gate(s) B Security Crew line generally open Anomalies Long walk from crew line (C1) to gates Post cleared flights arrive in Terminal 2 and depart Terminal 1
LIR Security - Terminal Main Terminal Gate(s) N/A Security No crew line available; crews have priority Anomalies One area for arrivals Crew that overnight in LIR must have their passports ready for inspection by Immigration, upon arrival at the airport and prior to departure All pilots must present their pilots license for inspection by the Civil Aviation department It is recommended for crews to have their documents in their immediate possession, ready for inspection, upon arrival at the airport
LRM Security - Terminal Casa de Campo Airport International Terminal MBJ Security - Terminal Sangster International Airport International Terminal * Unless otherwise indicated, Hotel Cancellation Time is 1800 local time (day of arrival). ** Any Crew Discounts apply to food and non-alcoholic beverages at Hotel Restaurants only. Unless otherwise indicated, Crew Discounts do not apply to alcoholic beverages. NOTE: All car and/or minivan taxis must be two (2) vehicles per crew, regardless of the size of minivan. Please contact Crew Scheduling at 1-877-698-7852 for all transportation requirements and inquiries. CUSTOMS: All crews departing the US will clear Customs in Canada; crews entering any country other than the US will clear customs in the arrival country. 29JUL2011 Page 23 of 28 Gate(s) 1-7 Security Crew line available Anomalies Long waiting times at security Gate(s) 1-2 Security No particular challenge N/A Anomalies

MCO Security - Terminal Orlando International Airport A side Hotel Name Holiday Inn Orlando Airport Transportation Company Hotel Shuttle Gate(s) 25 Phone 407-851-6400 Travel Time Airport to Hotel 00:10 Security Employee, crew line available Room Cancellation Time* Pick-up Point Airport Take tram to main terminal. Exit the tram and follow the signs "Ground Transportation Level 1" A side. Take two (2) escalators down to the 1st floor of the airport, which is ground transportation. Walk through the glass doors and turn left on the sidewalk. Follow the parking signs until A-3. N/A Departure Time from Hotel (Prior to Sked Departure) 1:00 Vehicle Information White "Holiday Inn" van that that has logos on all four (4) sides and a large "H" on the side The van door panel will read "Holiday Inn Orlando Airport" Anomalies
MCO Restaurant Guide Holiday Inn Orlando Airport Restaurant Name Bristol Cafe Eastern Pearl Chinese Cuisine Chilis Grill & Bar Hooters T.G.I. Fridays Sonnys Real Pit Bar B-Q Tony Romas Dennys Long Horn Steak House Bone Fish Seafood Millers Ale House Chipotle Mexican Grill Cracker Barrel Starbucks Planet Smoothie Quiznos Crew Discount**: 20% Hours 0600-2200 N/A N/A N/A N/A N/A N/A 24 Hours N/A N/A N/A N/A N/A N/A N/A N/A Details Hotel Restaurant Walking distance Walking distance Walking distance Walking distance Walking distance Walking distance Walking distance Walking distance Walking distance One (1) block from hotel One (1) block from hotel One (1) block from hotel One (1) block from hotel One (1) block from hotel One (1) block from hotel
Additional Hotel Information MIA Security - Terminal Miami International Airport Terminal E (check-in) Terminal F (boarding) MZT Security - Terminal International Departures (only 1 terminal) Gate(s) 2 or 4 (B gates) Gate(s) F Complimentary high-speed Internet In-room refrigerator and microwave Courtesy shuttle within a three (3) mile radius Complimentary day passes to Ballys Gym
Security No crew line; excuse self to front NA
Anomalies
Security No crew line available Priority given to crew at regular passenger screening points N/A
Anomalies
29JUL2011 Page 24 of 28

NAS Security - Terminal Lynden Pindling International Airport Terminal A Hotel Name Sheraton Nassau Transportation Company Liberty Tours Additional Hotel Information PHX Security - Terminal Terminal 4 PLS Security - Terminal Providenciales Airport International Terminal POP Security - Terminal Gregoria Luperon Airport International Terminal PSP Security - Terminal Main Terminal PUJ Security - Terminal Punta Cana Airport International Terminal Gate(s) 6-7 Security Crew line available Gate(s) 6, 8 Security Crew line available N/A Gate(s) 1-5 (common use) Security No particular challenge Gate(s) 1-4 Security No particular challenge N/A Gate(s) B23, B26 Security Crew lane available at security with Company ID Complimentary high-speed Internet in guest rooms and common areas Common fridge behind front desk Gate(s) 5-8 Security No particular challenge Anomalies Announcements at gate area difficult to hear, due to poor PA system; direct questions to CSA Departure Time from Hotel (Prior to Sked Departure) 1:20 Vehicle Information 11 passenger van (Ford) Dolphin Grill Caribe Caf Amici, A Trattoria Exit the International Arrivals area Crew Discount**: 25%
NAS Restaurant Guide Sheraton Nassau Restaurant Name Room Service Bimini Restaurant Hours 0600-2300 0630-1100 1200-1400 1800-2130 (Sun) 1100-1700 0630-2330 1800-2200 N/A Hotel Restaurant Details
Room Cancellation Time* Pick-up Point Airport
Hotel Restaurant Hotel Restaurant Hotel Restaurant
Anomalies Crews will want to use the B-side check-point
Anomalies
Anomalies International Terminal under construction 10-15 minute walk from terminal to gate
Anomalies
Anomalies Potentially long lines at immigration (located past security)
29JUL2011 Page 25 of 28

RSW Security - Terminal Southwest Florida International Airport One (1) Terminal SAN Security - Terminal Terminal 2 East SJD Security - Terminal Los Cabos International Terminal Terminal 3 Charter Terminal Gate(s) 2, 3 Security No crew line available Priority given to crew at regular passenger screening points Gate(s) 20, 21, 22 Security Crew line available with Company ID Gate(s) Various B gates N/A Security N/A
Anomalies
Anomalies Three (3) minute walk from Terminal 1
Anomalies Potentially long lines at Security
SXM Security - Terminal Princess Juliana Airport International Terminal TPA Security - Terminal Tampa International Airport Red Side UVF/SLU Security - Terminal Hewanorra Airport International Terminal Hotel Name Royal Rex Resort Transportation Company PC Transportation Additional Hotel Information Hotel does not have an elevator A Porter service will deliver bags to crew member rooms, upon request. Crew members may request for Porter service at hotel check-in. Complimentary high-speed Internet in the lobby area Gate(s) 1-2 Phone 758-452-9999 Travel Time Airport to Hotel 1:45 Security No crew line available Room Cancellation Time* 1200 (day of arrival) Pick-up Point Airport Arrivals lounge (outside airport) Anomalies Potentially long lines at Security Departure Time from Hotel (Prior to Sked Departure) 2:35 Vehicle Information Toyota van Driver with sign UVF/SLU Restaurant Guide Royal Rex Resort Restaurant Name LEpicure & Terrace Chic The Beach Tent Crew Discount**: 20% Hours 0730-1000 1900-2145 1900-2145 1230-1500 Details Hotel Restaurant Hotel Restaurant Hotel Restaurant Gate(s) 89 (F Concourse) Security No crew line; excuse self to front N/A Anomalies Gate(s) 1-8 (Aircraft could be parked in a remote position) Security No particular challenge N/A Anomalies
29JUL2011 Page 26 of 28

VRA Security - Terminal Juan Alberto Gomez Airport International Terminal Gate(s) 1-2 (Aircraft could also be parked in a remote position) Security Crew line available
Anomalies Gate 3 bridge under construction 25 CUC Departure Tax must be paid (in cash) by everyone leaving from the International Terminal
ZIH Security - Terminal International Terminal (only one terminal) Gate(s) 3 Security No crew line available Priority given to crew at regular passenger screening points N/A Anomalies
29JUL2011 Page 27 of 28

YYC (Acclaim Commuter Rate) Hotel Name Acclaim YYC (Coast Plaza Commuter Rate) Hotel Name Coast Plaza Phone 403-248-8888 Commuter Rate: $60.00 Additional Hotel Information Phone 403-291-8000 Commuter Rate $85.00 Additional Hotel Information
Commuter Hotels
YYC (Best Western Port O Call Inn Commuter Rate) Hotel Name Best Western Port O Call Inn YYC (Hilton Garden Inn Commuter Rate) Hotel Name Hilton Garden Inn YYC (Sandman Calgary Airport Commuter Rate) Hotel Name Sandman Calgary Airport Phone 403-219-2475 Commuter Rate: $60.00 Additional Hotel Information Phone 403-717-1999 Additional Hotel Information Commuter Rate: $129.00 (Monday-Wednesday); $79.00 (Thursday-Sunday) Phone 403-291-4600 Additional Hotel Information Commuter Rate: $95.00, including full hot breakfast buffet
29JUL2011 Page 28 of 28

Crew Accommodations - Crew Survival Guide - 29JUL2011

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Crew Accommodations - Crew Survival Guide - 29JUL2011

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Crew Accommodations Crew Survival Guide

Details No extra charge for room service Hotel coffee shop

Hotel Name Deer Lake Motel

Hotel lounge Lounge is open 24 hours 709-635-2129 Across the street

Details Breakfast Complimentary continental breakfast Across the street

Tim Hortons Crew Discount**: 10%

Crew Accommodations Crew Survival Guide

Details N/A Complimentary continental breakfast from 0600-2200 daily

Crew Discount**: 15% on the entire bill

Hotel Name Courtyard by Marriott Transportation Company Symphony Limo Service

Crew Accommodations Crew Survival Guide

Hotel Name Atlantica

Vehicle Information Sedan, minivan or 12 passenger van

Travel Time Airport to Hotel 00:10

Crew Accommodations Crew Survival Guide

Hotel Name Coast Capri

Vehicle Information Honda Odyssey

Hotel Name The Merit Hotel & Suites

Wok Box Crew Discount**: 15%

Crew Accommodations Crew Survival Guide

Details Hotel Restaurant

Hotel Name Delta Hotel

Travel Time Airport to Hotel 00:25

Pick-up Point Airport Post 11 Arrivals Level

Vehicle Information 10 passenger van (GMC Savana)

Hotel Name Loews Le Concord Transportation Company A1 Limousine Inc.

Crew Discount**: 15% (does not apply to alcohol or room service)

Crew Accommodations Crew Survival Guide

Details N/A Hotel Restaurant Hotel Restaurant Hotel Restaurant

Hotel Name Delta Beausejour

Vehicle Information Two (2) minivans or two (2) taxis

Details N/A Hotel Restaurant

Crew Discount**: 15% off dinner only

Vehicle Information Two (2) sedans or two (2) minivans

Crew Accommodations Crew Survival Guide

Details N/A Hotel Restaurant

Hotel Name Sandman

Crew Discount**: 10% off Timbers and Nordic Dining Room

Crew Accommodations Crew Survival Guide

Hotel Name Holiday Inn Transportation Company Hotel Shuttle

Hotel Name Holiday Inn Pointe-Claire Transportation Company Hotel Shuttle

Crew Accommodations Crew Survival Guide

Details Volare 15% crew discount for food only N/A

Crew Accommodations Crew Survival Guide

Details Hotel Restaurant

Hotel Name Sandman Signature Transportation Company Hotel Shuttle

Crew Accommodations Crew Survival Guide

Details N/A Hotel Restaurant Hotel Restaurant

Hotel Name Delta Airport Transportation Company Hotel Shuttle

Crew Accommodations Crew Survival Guide

Details N/A Hotel Restaurant

Hotel Name Fairmont Transportation Company Hollywood Limo

Phone 204-957-1350 Travel Time Airport to Hotel 00:25

Hotel Name Saskatoon Inn Transportation Company Hotel Shuttle

Crew Accommodations Crew Survival Guide

Details N/A Hotel Restaurant

Hotel Name Ramada Hotel

Crew Discount**: Special menu available costing no more than $15.00

Vehicle Information 11 passenger van (Chevy) Airporter sign on van

Hotel Name Homewood Suites by Hilton Transportation Company Hotel Shuttle

Crew Accommodations Crew Survival Guide

Details N/A Hotel Restaurant