Error 1401, 1402, 1404, or 1406 | Install | CS4, CS5 | Windows

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Error 1401, 1402, 1404, or 1406 | Install | CS4, CS5 | Windows Products affected
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Issue
When you install Adobe CS4 or CS5 Suite or product, the More Info dialog box or installer log indicates one of the following error codes: Error 1401: Unable to create key \Software\Classes\.tif\OpenWithList\Illustrator.exe. Verify that you have sufficient access to that key, or contact your support personnel. Error 1402: Could not open key \Classes\.pdf\PersistentHandler. Verify that you have sufficient access to that key, or contact your support personnel. Error 1404.Could not delete key \Software\Classes\CLSID\{DF9A1DA0-23C0-101B-B02EFDFDFDFDFDFD}. Verify that you have sufficient access to that key, or contact your support personnel. Error 1406: Could not write value Folders to key \Software\Classes\CLSID\{B801CA65A1FC-11D0-85AD-444553540000}\PersistentHandler. Verify that you have sufficient access to that key, or contact your support personnel. Adobe Creative Suite 4 products sometimes show the lines of text in the screen that appears when you click Show More Info at the Installer Status screen. Adobe Creative Suite 5 products indicate an exit code 6 or 7 in the Installation Status screen, or after you click the Troubleshooting link. To locate the details of which registry keys are affected, open the installation log file. Search for "return value 3," then look just above that text for the error 1401, 1402, and so on. For example, here is the result of searching for "return value 3" from an installer log file resulting from a Master Collection CS5 installation attempt: Error 1402.Could not open key: UNKNOWN\Components \DA42BC89BF25F5BD0AF18C3B9B1A1EE8\68AB67CA7DA73301B7449A0100000010. Verify that you have sufficient access to that key, or contact your support personnel. Action ended 14:54:46: InstallFinalize. Return value 3. The MSI Error 1402 appears just above the Return value 3 entry.

Solutions
Do the following in order:

Solution 1: Set permissions to their defaults in the registry.

Important: The registry key in the error messages appears immediately after "Unable to create key," "Could not open key," "Could not delete key," or "Could not write value Folders to key." The parent registry key is the key immediately before the last key referenced in the error. In the error messages above, the parent directory to the 1402 error would be "Components." It is possible that have to set the permission not for just the item listed, but for its parent. It is possible that more than one, or all of the children of that parent require modification by the installer. The Administrators group listed below is the default local administrative group for Windows XP and Vista. Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft. Windows XP (www.adobe.com#main_OnWindowsXP) Windows 7, Vista (www.adobe.com#main_OnWindowsVista) Windows XP 1. Write down the path to the key referenced in the error message. Multiple registry keys are sometimes referenced in the log file. Write down all of the paths listed in the More Info dialog. For example: "Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8" 2. Choose Start > Run, type regedit in the Open text field of the Run dialog box, and then click OK. 3. Back up your current Registry file:

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Error 1401, 1402, 1404, or 1406 | Install | CS4, CS5 | Windows

a. In the Registry Editor dialog box, choose File > Export. b. Type a name for the file and choose the location. c. For Export Range, choose All. d. Click Save. 4. Navigate to the parent of the key referenced in the error message. For the example above, search for the string "Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8" Note: These steps can vary slightly depending on the path in the error message. All registry keys listed begin in the HKEY_LOCAL_MACHINE hive. 5. Right-click the parent key, "Components" and select Permissions. 6. Verify that the Administrators and SYSTEM are present and that Full Control is selected under the Allow column. 7. In the Permissions dialog box, click Advanced.

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8. Select the Administrators group (1), check "Replace owner on subcontainers and objects" (2), click Apply (3), and select the Permissions tab (4). Note: Select the current administrator account if the Administrators group is unavailable.

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Error 1401, 1402, 1404, or 1406 | Install | CS4, CS5 | Windows

9. Select "Reset permissions on all child objects and enable propagation of inheritable permissions" (1) and click OK (2).

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IMPORTANT! If you receive a message that some objects could not be modified during steps 8 or 9, click OK until all dialog boxes are closed. Then, repeat those two steps. 10. Click OK in the "Advanced Security Settings" dialog box. Windows resets the permissions for each child object to correspond with its parent. 11. Repeat steps 1 (www.adobe.com#main_WXPStep1) -10 on any additional registry keys. 12. After all keys have been repaired, run the Adobe Creative Suite product installation again. Windows 7, Vista Important: Accept or continue through any User Account Control dialogs that are displayed to complete this process. 1. Write down the path to the key referenced in the error message. Multiple registry keys are sometimes referenced in the log file. Write down all of the paths listed in the file. For example: "Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8." 2. Choose Start, type regedit in the Search text field, and then press Enter. 3. Back up your current Registry file: a. In the Registry Editor dialog box, choose File > Export. b. Type a name for the file and choose the location. c. For Export Range, choose All. d. Click Save. e. Close Regedit. 4. Navigate to the parent of the key referenced in the error message. For the example above, search for the string "Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8" Note: These steps can vary slightly depending on the path in the error message. All registry keys listed begin in the HKEY_LOCAL_MACHINE folder. 5. Right-click the parent key, "Components " and select Permissions. 6. Verify that the Administrators and SYSTEM are present and that Full Control is selected under the Allow column.

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Error 1401, 1402, 1404, or 1406 | Install | CS4, CS5 | Windows

7. In the Permissions dialog box, click Advanced.

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8. Select the Administrators group (1) and "Replace owner on subcontainers and objects" (2), click Apply (3), and select the Permission tab (4). Note: Select the current administrator account if the Administrators group is unavailable.

9. Select "Replace all existing inheritable permissions on all descendants with inheritable permissions from this object," (1) and click OK (2) on the Permissions tab.

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