Chevron - CRUSH Report - 09A1

Chevron Corporation
6001 Bollinger Canyon Road San Ramon, CA 94583 Main: 925-842-1000 Fax: 945-842-3530 www.chevron.com Annual Revenues $210.8 Billion Fiscal Year End December Employees 65,000 Ticker Symbol (NYSE) CVX Industry Petroleum Refining
INFORMATION TECHNOL OGY HIGHLIGHTS

Enterprise Applications o Ariba Buyer o BMC Remedy Action Request SOX compliance tracking o Datastream 7i computerized maintenance management system (CMMS) o EMC Documentum o IBM Lotus Notes o IBM Maximo o Microsoft Exchange 2003, Exchange Server o Microsoft Outlook o MPS Group Beeline Workforce Solutions HR tracking o Oracle E-Business Suite o Oracle Hyperion Financial Management o Oracle JD Edwards o Oracle PeopleSoft o Salesforce.com o SAP ERP Central Component (ECC) 5.0, R/3 4.6, 4.7: Financial Accounting (FI), Materials Management (MM), Process Integration (PI) 7.0, Sales and Distribution (SD) o SAP IS-Oil Fuel Supply, Plant Maintenance (PM) o SchemaLogic Enterprise Suite (SES) o ZyQuest ZyTax Data Management & Business Intelligence o Honeycomb production metrics monitoring o Informatica o Ketera workflow engine catalog build process o Microsoft Access o Microsoft SQL Server 7.0, 2000, 2005 Enterprise and Compact Edition o Microsoft/Sybase Transact SQL (T-SQL) o MicroStrategy o Oracle Database 7i, 8i, 9i, 10g o RedPrairies BlueCube Enterprise store site management o SAP Business Objects Crystal Reports 10, 11 o SAP NetWeaver Business Information Warehouse (BW)
2009 Sal esQu est . CorporateCRUSH is a trademark of SELIGENCE LLC. www.SalesQ uest.co m
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SAP NetWeaver Business Intelligence (BI) SEEBURGER business integration software ShipNet Suite, Maritime WorkStation (MWS) Sun MySQL Sybase Starlims (lab information management system) TIBCO SpotFire Business Intelligence (BI) Visual Mining NetCharts Applets Weatherford LOWIS well management for oil and gas production Wonderware Mobile Workforce Management, Decision Support System Wonderware IntelaTrac asset management
Hardware/OS/Systems Environment o Brocade 3800, 2800 and 2900 switches o Citrix o Emulex Host Bus Adapter (HBA) o Fujitsu POS o HDS 9960, 9980 9570, 9200 SANs o HDS Adaptable Modular Storage AMS500 o HDS TagmaStore disk arrays o Honeywell TDC-3000 Workstation o HP Compaq servers o HP DC71, 77, 78 desktops o HP desktops and o HP Integrity rx4640 servers o HP OpenVMS, VAX/VMS o HP T-60,T-43 laptops o HP-UX o IBM eServer 326 o IBM Lenovo laptops o IBM LTO3 and LTO4 tape drives, tape libraries o Linux o Microsoft Active Directory 2003 o Microsoft Windows Mobile 5.0, Mobile 2003 o Microsoft Windows NT, XP, Vista o Microsoft Windows Server 2000, 2003 Enterprise Edition o Motorola/Symbol PDAs o NetApp filers o NetApp R200 disk-based storage for enterprise applications o Red Hat Linux o RIM BlackBerry o Sun Fire X4200 Server o Sun Microsystems Lustre scalable storage cluster o Sun Solaris 10 o VMware ESX Server 3i Web Services & Application Development o Adobe Dreamweaver, Flash o AJAX o Apache Tomcat Web server o C++ programming language o CATT tools o COBOL
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EnterpriseWizard Business Process Management (BPM) Honeywell Robust Multivariable Predictive Control Technology (RMPCT) HP Quality Center IBM Rational Unified Process (RUP) IBM Rational ClearCase, ClearQuest IBM WebSphere Datastage (formerly Ascential) Java, JavaScript, JavaServer Pages (JSP) Microsoft .NET Framework: ASP.NET, Web Service Enhancements 3.0, VB.NET, C#.NET Microsoft .NET Compact Framework 2.0 Microsoft C# Microsoft Internet Information Services (IIS) Microsoft Office SharePoint 2007 Server (MOSS), SharePoint Services Microsoft Visual Basic Microsoft Visual Basic for Applications (VBA) Microsoft Visual FoxPro 9.0 Microsoft Visual SourceSafe (VSS) Microsoft Visual Studio 2005, Visual InterDev Oracle BEA WebLogic Oracle PL/SQL Oracle SQL*Loader Quest Toad SchemaLogic Enterprise Suite development standards, for SharePoint Shell scripts Sybase PowerBuilder
Networking, Management & Security o Autonomy ZANTAZ o Cisco NetFlow, Cisco VPN o Citrix o Compaq Insight Manager o EMC Legato Disk Extender, NetWorker o EMC RSA SecurID o F5 Networks Load Balancer o FalconStor IPStor for SAN, NAS upgrades o FalconStor VTL virtual appliance for backups, efficiency o HP Insight Manager o HP OpenView, OpenView Storage Area Manager (OVSAM) o Ipswitch WhatsUp Gold o NetApp SnapMirror o NetQoS ReporterAnalyzer o Oracle Recovery Manager (RMAN) o Qualys QualysGuard o SmartBadge corporate identity card o SolarWinds network management o Symantec Control Compliance Suite: Altiris Asset Management Solutions, Altiris License Compliance Suite, Altiris Services, Security Information Manager, Enterprise Vault, Symantec Network Access Control, Database Security, IT Compliance Services o Symantec Ghost o Symantec Norton Speed Disk for Windows NT o Symantec Veritas Backup Exec
Other Technologies, Applications & Business Initiatives o Adobe Acrobat Elements, Illustrator, Photoshop o C-bridge Internet Solutions o Chevron Enterprise Security Architecture Standards (ESAS Web site) o Chevron online ordering system: CLeO Direct o CSC outsourcing: Web sales tools, call center, salesforce development o Data centers in San Ramon, Calif., and Houston, Texas o Episys IT consulting o Fujitsu Transaction Solutions, POS, global alliance o Getronics remote management, it support outsourcing contract o GIL 1, GIL2: IT infrastructure development o GIL3: infrastructure toolset, ITIL o Global Information Link (GIL): worldwide employee desktop unification, standardization, connectivity on the corporate network o Harland Financial Solutions Credit Union Software o Harland ULTRADATA host processing system o HP Business Infrastructure and HP Mission Critical and Proactive services: ERP infrastructure implementation o Information Technology Infrastructure Library (ITIL) o INT Enterprise Seismic Viewer data viewing o Intelligent Terminal System (ITS) o IT Service Management (ITSM) o Microsoft Office Suite, NetMeeting, Project, Visio o MPS Group Beeline workforce solutions o NetReady, enterprise-wide IT standardization to individual operating units o Oracle strategic alliance o PricewaterhouseCoopers: Enterprise Security Architecture System (ESAS) development o Project Everest IT blueprint and investment roadmap o RealTech implementation: Microsoft SQL Server 7.0 o Schlumberger SmartBadge system integrator o Sequence and Solution Set Web site development o Service Oriented Architecture (SOA) o Symantec and Accenture Joint Initiative for Compliance Transformation Services o Systems Development Life Cycle (SDLC)
BUSINESS INFORMATION
Chevron Corp., incorporated in 1926, manages its investments in subsidiaries and affiliates, and provides administrative, financial, management and technology support to the United States and International subsidiaries that engage in fully integrated petroleum operations, chemicals operations, mining operations of coal and other minerals, power generation and energy services. Exploration and production (upstream) operations consist of exploring for, developing and producing crude oil and natural gas, and also marketing natural gas. Refining, marketing and transportation (downstream) operations relate to refining crude oil into finished petroleum products; marketing crude oil and the many products derived from petroleum, and transporting crude oil, natural gas and petroleum products by pipeline, marine vessel, motor equipment and rail car. Chemical operations include the manufacture and marketing of commodity petrochemicals, plastics for industrial uses,
and fuel and lubricant oil additives. The upstream and downstream activities of the company are dispersed geographically, with operations in North America, South America, Europe, Africa, the Middle East, Asia, and Australasia. Expl orati o n a nd P ro ducti o n During the year ended Dec. 31, 2007, Chevron conducted exploration and production operations in the United States and various other countries. Worldwide oil-equivalent production was approximately 2.597 million barrels per day in 2007. As of Dec. 31, 2007, the company owned or had under lease or similar agreements undeveloped and developed oil and gas properties located worldwide. The company sells crude oil and natural gas from its producing operations under a range of contractual arrangements. In the United States, the company is contractually committed to deliver to third parties and affiliates approximately 456 billion cubic feet of natural gas through 2010. Outside the United States, the company is contractually committed to deliver to third parties a total of approximately 631 billion cubic feet of natural gas from 2008 through 2009 from Argentina, Australia, Canada, Colombia, Denmark and the Philippines. The United States upstream activities are concentrated in in California, the Gulf of Mexico, Louisiana, Texas, New Mexico, the Rocky Mountains and Alaska. Average net oil-equivalent production during 2007 was 743,000 barrels per day, composed of 460,000 barrels of crude oil and natural gas liquids and 1.7 billion cubic feet of natural gas. During 2007, the companys production outside California and the Gulf of Mexico averaged 308,000 net oil-equivalent barrels per day, composed of 104,000 barrels of crude oil, 1 billion cubic feet of natural gas and 33,000 barrels of natural gas liquids. Chevron Corp., also has exploration and production operations in Africa (Angola, Democratic Republic of the Congo, Republic of the Congo, Angola-Republic of the Congo Joint Development Area, Chad/Cameroon, Libya and Nigeria); Asia-Pacific (Australia, Azerbaijan, Kazakhstan, Russia, Bangladesh, Cambodia, Myanmar, Thailand, Vietnam, China, Partitioned Neutral Zone (pans) and Philippines); Indonesia; other international areas (Argentina, Brazil, Colombia, Trinidad and Tobago, Venezuela, Canada, Denmark, Faroe Islands, Greenland, Netherlands, Norway and United Kingdom), and affiliate operations (Angola, Kazakhstan, Venezuela and Russia). Refi ni ng, Ma rketi ng a nd Tra nsp ortati o n In 2007, the companys refining system consisted of 19 fuel refineries and an asphalt plant. The company operated nine of these facilities, and 11 were operated by affiliated companies. In 2008, the company sold its 4 percent ownership interest in an affiliate that owned a refinery in Abidjan, Cote dIvoire. Average crude oil distillation capacity utilization during 2007 was 86 percent. The crude unit at the Pascagoula Refinery was back in service in February 2008. Despite the outage at Pascagoula, the company was able to maintain uninterrupted product supplies to customers through the use of other feedstocks in its gasoline-producing facilities at the refinery. At the United States fuel refineries, crude oil distillation capacity utilization averaged 85 percent in 2007, and cracking and coking capacity utilization averaged 78 percent in 2007, respectively. Cracking and coking units, including fluid catalytic cracking units, are the primary facilities used in fuel refineries to convert heavier products into gasoline and other light products. The companys fuel refineries in the United States, Europe, Canada, South Africa and Australia produce low-sulfur fuels. In 2007, Singapore Refining Company, the companys 50 percent-owned affiliate, began an upgrade project at its 290,000-barrel-per-day refinery in Singapore. In 2007, the company completed modifications at its refineries in El Segundo, California, to enable the processing of heavier crude oils into gasoline, diesel and other light products, and in the United. In October 2007, the company approved plans to construct a $500 million Continuous Catalyst Regeneration unit at the Pascagoula, Miss., refinery.
In 2007, GS Caltex, the companys 50 percent-owned affiliate, completed commissioning of new facilities associated with a $1.5 billion upgrade project at the 680,000-barrel-per-day Yeosu refining complex in South Korea. Chevron owns a 5 percent interest in Reliance Petroleum Limited, a company formed by Reliance Industries Limited to own and operate a new export refinery being constructed in Jamnagar, India. Chevron processes imported and domestic crude oil in its United States refining operations. Imported crude oil accounted for about 87 percent of Chevrons United States refinery inputs in 2007. C hemical s Chevron Phillips Chemical Company LLC (CPChem) is equally owned with ConocoPhillips Corporation. During 2007, CPChem owned or had joint venture interests in 30 manufacturing facilities and six research and technical centers in Belgium, China, Puerto Rico, Qatar, Saudi Arabia, Singapore, South Korea and the United States. In 2007, CPChem completed construction on the integrated, world-scale styrene facility in Al Jubail, Saudi Arabia. The styrene facility is located adjacent to CPChem and SIIGs existing aromatics complex in Al Jubail. Also during 2007, CPChem secured final approval for a third petrochemical project in Al Jubail. In addition, construction continued on the Q-Chem II project in 2007. Othe r B usi ne sse s Chevrons mining companies in the United States produce and market coal, molybdenum, rare earth minerals and calcined petroleum coke. Sales occur in both United States and international markets. In 2007, the companys coal mining and marketing subsidiary, The Pittsburg & Midway Coal Mining Co. (P&M), changed its name to Chevron Mining Inc. (CMI) and merged with Molycorp Inc., another Chevron mining subsidiary, to form a single Chevron mining entity. The company owns and operates two surface coalmines in McKinley, N.M., and Kemmerer, Wyo., and one underground coal mine in North River, Ala. Chevrons global power generation (GPG) business is engaged in developing and operating commercial power projects and owns 15 power assets located in the United States and Asia. GPG manages the production of more than 2,334 megawatts of electricity at 11 facilities it owns through joint ventures. The company operates gas-fired cogeneration facilities that use waste heat recovery to produce additional electricity or to support industrial thermal hosts. A number of the facilities produce steam for use in upstream operations to facilitate production of heavy oil. The company has geothermal operations in Indonesia and the Philippines. Chevron Energy Solutions (CES) is a wholly owned subsidiary that has energy-saving projects installed in more than a thousand buildings nationwide. Major projects completed by CES in 2007, include energy efficiency and renewable power installations for the state of Colorado government facilities and a 1.1 megawatt solar system at Californias Fresno State University.
EARNINGS CALL TRANSCRIPT

Dave OReilly, Chairman and CEO Jan. 29, 2009. In our upstream business, we committed starting to on three major Chevron operated projects, adding significantly to our long-term production. The Tengiz expansion like Agbami and Blind Faith are all online and performing well. We also started the first phrase of the North Duri steam flood in Indonesia and achieved first production at five partner-operated projects. Weve talked about our exploration success for many
years in a row and 2008 was another banner year for exploration, which well discuss further at the March Security Analysts Meeting. We told the investment community that our reserve replacement ratio would improve and on a preliminary basis, we estimate that we replaced 146 percent of our production in 2008. Now our downstream business we placed to improve refinery reliability. We delivered on that pledge in 2008 and we had our best fuelization rates on record. 2008 represented a 6.5 percent improvement in refinery utilization over the base year of 2005. Our downstream portfolio rationalization has continued in 2008 as we exited a number of nonstrategic markets. Finally, we rewarded our shareholders with another double-digit increase in our dividends and repurchased $8 billion of our shares. We did so while funding our robust capital program and maintain the balance sheet with more cash than debt at the end of the year. So we enter these challenging times with the financial strength and flexibility to succeed in the years ahead. Turning to slide 16, lets just look at 2009 briefly. In our upstream business were on track to start up three more Chevron operated projects further demonstrating our organic growth potential. We are also focused on the work needed to continue to advance in our strategically important projects in core areas such as Australia and the deep water Gulf of Mexico. In the downstream business, were maintaining our focus on refinery utilization to capture the most margin that the market will permit. And were continuing to rationalize our portfolio to focus on our strongest markets and those with the most potential for long-term value creation. Across the enterprise were focused on managing our costs in the same world-class process as we used to manage costs when they are rising are now critical to realizing maximum savings on materials and services in a softening market. Combined with capital discipline, our attention to every element of our cost structure will ensure us success during this economic slowdown. Rewarding our share holders, continuing our disciplined growth, and maintaining our financial strength are all objectives we have been pursuing and will continue to pursue in 2009. http://seekingalpha.com/article/117745-chevron-q4-2008-earnings-call-transcript?page=-1
STRATEGY
Chevrons primary objective is to create value and achieve sustained financial returns from its operations that will enable it to outperform its competitors. As a foundation for achieving this objective, the company has established the following strategies: Their technology strategies are centered on delivering superior performance in their core businesses and establishing leading positions in emerging and transformational technologies. To that end, they opened two new Global Technology Centers in, Aberdeen, Scotland, and Perth, Australia, to expand our research and development capability. In addition, we created a number of strategic alliances with universities to conduct advanced research into new energy sources and processes.
Chevrons Energy Technology Company (ETC) integrates the development and deployment of technology across the enterprise, from deepwater oil fields to the development of next-generation energy sources. This integration is uncommon in the industry and delivers a competitive advantage by providing full research and development capabilities to Chevrons upstream, downstream and emerging energy businesses. ETC is creating a robust pathway inside their company to improve efficiency, increase productivity, lower costs and encourage innovation. Strategies for major businesses: Upstream: Grow profitability in core areas, build new legacy positions and commercialize the companys natural gas equity resource base while growing a high-impact global gas business. Downstream: Improve base-business returns and selectively grow, with a focus on integrated value creation. Enabling strategies companywide: Invest in people to achieve the companys strategies. Leverage technology to deliver superior performance and growth. Build organizational capability to deliver world-class performance in operational excellence, cost reduction, capital stewardship and profitable growth. The company also continues to invest in renewable-energy technologies, with an objective of capturing profitable positions in important renewable sources of energy.
EXPENDITURES
Total reported expenditures for 2007 were $20 billion, including $2.3 billion for the companys share of affiliates expenditures, which did not require cash outlays by the company. In 2006 and 2005, expenditures were $16.6 billion and $11.1 billion, respectively, including the companys share of affiliates expenditures of $1.9 billion and $1.7 billion in the corresponding periods. The 2005 amount excludes $17.3 billion for the acquisition of Unocal Corporation. Investments in chemicals, technology and other corporate businesses in 2008 are budgeted at $1.3 billion. Chevron confirmed that their capital expenditures for 2008 are still at the budgeted amount, which is just shy of $23 billion. Spending in 2008 is primarily targeted for exploratory prospects in the deepwater U.S. Gulf of Mexico and western Africa and major development projects in Angola, Australia, Brazil, Indonesia, Kazakhstan, Nigeria, Thailand, the deepwater U.S. Gulf of Mexico, the Piceance Basin in Colorado and an oil sands project in Canada.
IT DEVELOPMENTS
Identity Ma nage ment I think the play that [Oracle] is making is on the PeopleSoft side of their business, says Jay White, global information protection architect for Chevron Corp., who adds that identity management will be a priority for Chevron in the coming year. One of the key aspects of any identity management system is who maintains the data in that system, and most organizations
have looked back to the HR group to do that. In the long run, if vendors integrate identity management into their core systems, I dont have to do that. (Press release dated February 2009.) http://www.peoplesoft-planet.com/Oracle-buys-Thor-Technologies.html MP S G ro up Beeli ne W or kf orce S ol utio ns In September 2008 Beeline, the workforce solutions business unit of MPS Group, Inc. received the Supplier of the Year award from Chevron Information Technology Company. Chevrons criteria for the Supplier of the Year award included quality of product delivered, complexity of product, value delivered, and relationship management. With aggregated rankings, Beeline achieved the highest overall score among all other suppliers that were competing for this honor. All suppliers considered for the award are part of Chevrons Advanced Supplier Relationship program. In addition to Beeline, there are 14 other strategic suppliers in the program, including several Fortune 100 companies. Beeline has been an excellent service provider for Chevron for the past five years and works hard at earning our business every day, said Linda Fusinati, global category lead, Chevron. http://www.businesswire.com/portal/site/home/permalink/?ndmViewId=news_view&newsId=20 080903006330&newsLang=en Ari ba B uyer; BM C Reme dy Chevron is equally committed to Sarbanes-Oxley (SOX) compliance. But when the Chevron Procurement organization closely examined its approach, it discovered that it was coming up short in some areas. Mark Rose, general manager of Procurement Technologies, and team have used Ariba Buyer since 1998. And while Chevron considered the Inspector functionality of Ariba Buyer to be an extremely powerful and valuable tool for troubleshooting and research, the team wanted to add the ability to track or trace any changes to the database. As a result, Chevron developed several custom solutions to meet its SOX requirements and satisfy its auditors. One of the first applications that the Procurement team implemented was a way to put user-based security around Inspector so that every time someone made a change within Inspector, a Remedy ticket number, user information and the details of the change are written to a database. With this enhanced functionality, Chevron is now able to track which fields and values changed through a report against this database. The report also highlights the changes that need further investigation, allowing Chevron to maintain its compliance. (Case study dated 2008.) http://www.ariba.com//pdf/chevron_spotlight.pdf Micr os oft Wi nd ows M obile, W o nde rwa re Mob ile Workf orce Ma na geme nt and Decisi on S up po rt S yste m, Intela Trac , Mot orola/ S ymb ol PDA s; Mic ros oft Windo ws M obile 5. 0, Mo bile 2 0 03, M icros oft Windo ws Serve r 2 00 3 E nterpri se Editio n, M icr os oft SQ L Se rve r 20 0 5 E nterp rise Editi o n, S Q L S erve r 2 0 05 Co mpact Ed itio n, Mi cr os oft . NET Frame wo rk 2. 0 a nd Co mpact Fra mew ork 2. 0 According to this September 2008 case study, Chevron has found significant savings in standardizing refinery process steps using mobile workflow software and rugged PDAs to deliver decision support to field workers. Chevron implemented the solution using Wonderwares Mobile Workforce Management and Decision Support System, IntelaTrac, powered by Windows Mobile software. With IntelaTrac, Chevron has increased refinery operating reliability, reduced maintenance costs, and improved safety and environmental compliance. Chevron estimates that these process improvements will save the company U.S.$3 million to $5 million annually. Chevron has also found that IntelaTrac helps capture process knowledge before workers retire and speed new-worker assimilation through mobile learning. We wanted to electronically link our field workers with the rest of the organization so we could make their decisions and actions more consistent and efficient, said Mike Brooks, then global refining IT adviser, Chevron. The
solution includes Windows Mobile 5.0, Mobile 2003, Microsoft Windows Server 2003 Enterprise Edition, Microsoft SQL Server 2005 Enterprise Edition, SQL Server 2005 Compact edition, Microsoft .NET Framework 2.0 and Compact Framework 2.0 and ruggedized, hazardouscertified Motorola/Symbol PDAs. (Registration required to download full case study.) http://whitepapers.zdnet.co.uk/0,1000000651,260555418p,00.htm The C he vro n Wa y An April 2008 IACCM presentation on how codes and principles translate to metrics and management of risk from Alan Schenk, Manager, Contracts and Compliance, Chevron Global Upstream & Gas (CGUG), Supply Chain Management, HQ, Houston. http://www.iaccm.com/americas/library/TrackSessions/Risk/Alan_Schenk_-_Risk_2__The_Chevron_Way.pdf SA P, Ketera Wo rkfl ow Engi ne, Ariba B uye r According to this December 2008 presentation, Chevrons eProcurement solution combines Keteras workflow engine to streamline the catalog build process, Ariba Buyer for buyer visibility and SAP for purchase order workflow management. According to presenters notes, The entire solution is not here yet, but future enhancements and functionality will make this solution complete as soon as they become available.
(Click on link to download entire presentation pdf.) http://www-eproc.chevron.com/wwweproc/eprocTraining/documents/supplier_enablement/Standard Supplier Engagement SAP Materials.ppt SA P E RP In November 2008 Steve Ellenburg, CUA, User Experience Program Manager of Chevron ITC/Enterprise Business Solutions, presented the role SAP ERP plays in Chevrons IT ecosystem is a model other companies seek to follow. Chevron is a global company with an expansive IT department to handle its worldwide operations. http://www.itp.usc.edu/global-it-at-chevron
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Seq ue nce a nd So luti o n Set We b Site De vel op ment; Ad obe Dre amwea ve r, Fla sh, Illust rato r, Photo s ho p, Acr obat Designed to educate people about the various ways Chevron discovers and delivers energy, this site highlights more than just products and services. Conveying Chevrons long-standing investment in environmental and community issues worldwide, this site aims to tell the whole story about what the company is doing to harvest various energy sources, participate in global issues, and operate many lines of business in 180 countries around the world. Sequence LLC and Solution Set created this site using Dreamweaver, Flash, Illustrator, Photoshop, and Acrobat. (Case study dated October 2007.) http://www.adobe.com/cfusion/showcase/index.cfm?event=finder&industryid=102606&loc=en_ us Syma ntec C ont rol C omplia nce S uite; S yma nt ec/Acce nt ure Joi nt Initiati ve f or Co mplia nce T ransf or matio n Servic es Were aiming for a continuous compliance process, where the effort of remediating and cleaning up compliance issues actually dissolves into the fabric of day-to-day activity, said Paul Huttenhoff, manager of implementation for Chevrons Global Information Risk Management Organization, in this undated report. The key to such a solution is automated measurements and visibility. Huttenhoff and his colleagues are engaged in a multi-year, multi-million-dollar compliance automation project using Symantec Control Compliance Suite to gain a continuous view of the companys compliance state. Huttenhoff says, We believe that through this compliance automation, well have the foundation of data we need to produce audit data whenever its required, rather than having a whole separate set of activities to create that type of compliance reporting. Although Chevron is still deploying the system, the results have already been impressive. For example, one of its larger IT groups estimates it is already saving approximately one hour per server per month across its nearly 900 servers. While the resource savings are helpful, the real business benefit for Chevron is risk reduction. Were improving our risk position by creating greater visibility and enabling better and more accurate reporting, says Huttenhoff. Weve already made immediate improvements in risk. In the first 60 days one of our groups remediated 11,000 individual compliance items just by having this added visibility. Chevron is planning to extend the system with additional Symantec technology to automate the collection and monitoring and management of procedural controls. We recognize that automating the technical controls is only part of the overall compliance story, said Huttenhoff. To take their system to the next level, Chevron will round out its automation of technical controls through automated collection of information surrounding the procedural activities that are part of the compliance process. The compliance architecture of the technology solution is sound. We expect it will ultimately scale up to close to 10,000 servers, said Huttenhoff. The end result is that it takes compliance burdens off the radar and pushes them down into the day-to-day operations. But the real benefit is that it allows the business to focus on producing energy, not on compliance. The suite includes Altiris Asset Management Solutions, Altiris License Compliance Suite, Altiris Services, Symantec Control Compliance Suite, Symantec Security Information Manager, Symantec Enterprise Vault, Symantec Network Access Control, Symantec Database Security, Symantec IT Compliance Services, Symantec/Accenture Joint Initiative for Compliance Transformation Services. (Case study dated April 2007.) http://www.symantec.com/ciodigest/articles/200704/making_the_audit2.html
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VMware ES X Se r ver 3i VMware ESX Server 3i is the new architectural foundation for VMware Infrastructure 3, the most widely deployed virtualization software suite for optimizing and managing industry-standard IT environments. Virtualization as part of the hardware is the wave of the future, and my expectation is that in a few years everything will be virtualized, said Kevin Hickman, solutions architect of Server Design at Chevron. The small size and highly reliable design of VMware ESX Server 3i make it a natural fit for hardware integration. (Press release dated September 2007.) http://www.vmware.com/company/news/releases/esx3i.html RedP rai rie Bl ue C ube Ente rp ri se In May 2007 Chevron chose RedPrairies BlueCube Enterprise for their North American company-owned, company-operated stores and franchise sites. Chevron is the second-largest U.S.-based energy company and plans to implement RedPrairie solutions at convenience stores in the United States and Canada. Chevron will implement the RedPrairie solution for a consistent way to measure and operate their company-owned sites and ExtraMile franchise sites. http://www.logisticsit.com/absolutenm/templates/articlesupplychain.aspx?articleid=3005&zoneid=5 Micr os oft S ha re Po int 20 0 7; S che ma Lo gic E nterpri se S uite Chevron and its subsidiaries use Microsoft SharePoint 2007 to share and exchange information. Yet, it was still a challenge for offices in one part of the world to use materials created by an office in another part of the world. And, the amount of information, shared electronically, was growing exponentially. As a result, the company faced a bit of chaos and a productivity hurdle that begged for more muscle. Chevron chose to combine its current document sharing system with a software solution that puts all the pieces together, no matter where they are in the world, uniting the information in such a precise way that accuracy was also ensured. Chevron began an information overhaul known as its Global Information Link (GIL), which evolved into a system that unifies desktop platforms across the company and provides connectivity to all employees on the corporate network. SchemaLogic Enterprise Suite (SES) for SharePoint 2007 is taking GIL to the next level, creating the infrastructure for an entirely new corporate information system called GIL3. For GIL3, Chevron enlisted SchemaLogic to manage and facilitate collaboration for its corporate File Plan, integrate it with the existing SharePoint system, and synchronize the entire process across the globe. The total package allows digital information assets to be described consistently, using names and tags within each SharePoint site. Corporate knowledge can adjust with the industry and stay relevant.When completed, Chevron will have deployed one of the largest implementations of SharePoint in the world, with SES playing a key role to make it happen. (Case study not dated.) http://schemalogic.org/customer_success/Chevron.php Glob al Info rmati on Link 2 /N et Read y, Project E vere st, Mic ro s oft Vi sta, S hare P oi nt A new global ICT infrastructure, called Global Information Link 2/Net Ready, connected 50,000 desktops and 1,800 company locations and was expected to save the company US$50 million annually by eliminating duplicate processes and systems. A spokeswoman in November 2006 said the project returned a net present value of about US$200 million over the past four years [2002 to 2006]. The object was to allow our workforce to do their work any time, anywhere, said Gary Masada, former corporate CIO and president of Chevrons IT department. That had finished up quite successfully and linked up the whole corporation. Indeed, the ICT organization that Masada took over had earned a reputation for innovation, technical strength and the ability
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to execute huge projects, and it had proved it could deliver ICT services to the company reliably and efficiently, he said. But top management wanted more. I was asked to bring more of a business focus and a stronger alignment with the business, Masada said. So I instituted Project Everest, which looked at providing the IT blueprint and the investment roadmap for investments going out five years. Everest is not an ICT project in the conventional sense; its a strategic framework for the companys biggest and most important ICT projects. Its intended to ensure that the projects that bring the biggest benefit to the company as a whole get the right funding at the right time, and that they get special management attention. Not all projects fall under the Everest umbrella, and nor should they, Masada says. Non-Everest projects are the thousands of smaller initiatives that may be important to one office or business unit but are not strategically important to the company as a whole. In fact, just 20 percent of the global downstream ICT projects are on the Everest roadmap, although they account for 90 percent of all project spending. Each of the projects under Everest has its own performance targets, including savings that are often in the hundreds of millions of dollars. In addition, Everest itself is expected to contribute US$150 million a year in savings and productivity increases, Masada said. What Everest does is make sure that the IT investments go towards projects that earn the company the most money. GIL 2 built-out the network and standard server infrastructure, providing connectivity to operations all over the world. GIL 3 will focus on information management. If GIL 1 and GIL 2 gave users the infrastructure they needed to work with one another, GIL 3 will give them the tools to do so. For example, GIL 3 will use new technology to tag information so it can be more easily found and shared. It will also create new governance policies and strengthen auditing procedures to ensure that new ICT standards are adhered to. That includes the adoption of ITIL standards for the management of ICT operations. GIL 3 will employ Microsofts Vista operating system and its SharePoint product suite for communication and collaboration. SharePoint, which Microsoft says is intended to connect people, processes and systems, will facilitate collaboration among employees, partners and customers, Masada said. With it, employees will be able to create and manage their own Web sites and make them available anywhere at Chevron. http://computerworld.co.nz/news.nsf/mgmt/CFDC74FCA1FA93AECC25721B000B8256 S un Lustre; HD S AM S 50 0 The Technical Computing team at Chevron Energy Technology Company (CETC) handles data processing for half a dozen or more Chevron business units. Between its two datacenters in San Ramon, Calif., and Houston, Texas, the team manages large networks that have networkattached storage (NAS) and rely on Network File System (NFS) to access files. In the last few years, extensive exploration for oil in deep water has resulted in an explosion of new data. Recent advances in technology make it possible for Chevron to collect as much as eight times more data than it did in the past. To keep pace with this rapid growth, the Technical Computing team found that it continually needed to add processors and machines so it could handle more modeling and image application jobs concurrently. With the need for additional hardware, keeping costs manageable was a primary concern. In 2005, the Technical Computing team decided to evaluate alternative file systems, including Sun Microsystemss Lustre. After testing and piloting the file system, the Technical Computing team put it into production in March 2006. Lustre was chosen for prestack depth imaging because it was the only parallel file system that met all of CETCs expectations for scalability and performance. Since 2000, Chevron has been deploying HDS modular storage across its computing enterprise; it chose the Adaptable Modular Storage Model AMS500 for this deployment. The AMS family is state-of-the-art storage that offers high performance, high
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availability, scalability, and virtually zero management and maintenance time. (Undated case study.) http://www.sun.com/customers/index.xml?c=chevron.xml EMC R S A Sec urID RSA Securitys initiatives present enterprises with the opportunity to reduce costs by leveraging existing devices for authentication, and managing the convergence of identities by enabling consolidated devices to support a range of capabilities. As a global company moving to standardize on stronger two factor authentication, Chevron must manage costs, ensure flexibility and provide convenience to our workforce, said Edmund Yee, IT strategic research manager at Chevron. By embedding RSA SecurID technology within tools such as mobile devices, trusted computing modules and smart cards, RSA Security is providing us with a more cost-effective method for deploying stronger authentication within these devices to our highly mobile enterprise. This demonstrates RSA Securitys commitment to helping customers control costs, increase end-user convenience and leverage greater deployment flexibility. (Press release dated February 2006.) http://www.rsa.com/press_release.aspx?id=6508 Micr os oft Wi nd ow s, Of fice, E xc ha nge; H P Com paq Serve rs, De skto ps, OV SAM ; S un So lari s Se r ver s; RIM Blac kBerry; IBM Lenovo Lapto ps; Cis co Netw ork ; UNIX, Li nux; Net Ap p R 20 0; HD S 9 9 60, 9 98 0 95 70 , 9 2 00 S A Ns, Ta gma Sto re; Bro cade 3 80 0, 2 80 0 and 2 90 0; E MC L e gato D isk Exte nde r, NetW orker; Em ule x HB A; O racle R MA N; ZA N TA Z Chevron has two U.S. data centers, one in Houston, Texas, and the other 1,600 miles away in San Ramon, Calif. These data centers are the centralized service hubs for the business units located in their respective areas. IT is looked after by a Chevron unit known as Information Technology Company (ITC). ITC provides IT services for the shared infrastructure for the corporation, which includes the desktop, file storage, network, facilities, application hosting, productivity tools (e.g. PDAs, Blackberry). Its user base is 50,000-plus Chevron employees in 186 countries. ITC is responsible for around 4,000 Compaq, HP, and Sun Solaris servers worldwide running mainly UNIX, Windows, and Linux, 50,000 HP desktops and IBM laptops all running on a Cisco-based network. Each data center has its own metropolitan area network (MAN). In Chevron, IT is not allowed to drive the business, said Tony Jurgens, storage technologist for ITC in May 2006. Instead, our customers - the various business units within the company - give us their objectives and we have to translate our IT actions into the realization of these business requirements. In terms of storage, each data center has a mix of SAN, DAS and NAS residing within them from a range of vendors such as NetApp, Hitachi and EMC. The main SAN elements are; HDS 9960, 9980 and 9570; Brocade 3800, 2800 and 2900; and Emulex HBA To implement tiers of service for its user community, ITC investigated newer technologies such as disk-to-disk, snapshot, etc. in order to integrate into the existing backup services. For now, the tiers at Chevron, as laid out by Jurgens, are as follows: Tier 1 - HDS TagmaStore to host the databases, data warehouses and for online transactions processing (OLTP); Tier 2 - HDS 9200/9570 and some NAS for active data such as file servers, seismic files, Excel spreadsheets and e-mail; Tier 3 - ATA disk and tape for static data such as reports, images and nearline archiving; and Tier 4 - offline tape for inactive data required for legal retention. The data mover employed to shift inactive data from Tier 2 to Tier 3 is Legato Disk Extender 2000. The moved data will not be retrieved from secondary storage unless changed. Thus when a user accesses an inactive file to look at the contents, it is read from the lower cost storage device instead of being recalled to primary storage. NetApp R200 is being used in Tier 3 for nearline storage. This
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storage is harnessed for a wide variety of applications. First and for most, it addresses Chevrons growing volume of unstructured data that hasnt been accessed in over a year. Oracle Recovery Manager (RMAN) to make disk backups of the Oracle database. Oracle RMAN offers the ability to back up the database to any media, whether it is tape or disk. The focus of the Oracle RMAN to disk backup project is to have the RMAN tool back up the databases to disk. Once this is on disk, Legato NetWorker backs up these files as normal flat files with no concern to database intervention. Application Hosting Disaster Recovery for mission critical apps. This involves backing up databases to disk and then snap mirroring to a reciprocating data center (between Houston and San Ramon and vice versa). This project uses the NetApp R200 as the storage device for mission critical backups. The Snap Mirror software that comes with the NetApp copies the data to the reciprocating data center. Exchange Email documents. This project stored email documents on the R200- again this addressed the cost of the storage. ITC needs approximately 5-6 TB between Houston and San Ramon. This project is still in the proto-type phase and is still evaluating various software components in terms of storage management software, Chevron has opted for HP OpenView Storage Area Management (OVSAM). The company is leveraging its ability to provide capacity planning reports, trending analysis, and asset reporting. This allows ITC to provide more accurate budget forecasting. Currently, ITC is upgrading to OVSAM 3.2 to address issues with previous versions per a recommendation from HP. ITC plans to continue the upgrade of its storage environment by implementing disk-to-disk backup, initially for email. Jurgens explains the vital necessity of this move. In particular, the company is using Zantas to archive Exchange documents to lower-cost storage. ITC is reviewing the current backup infrastructure design, which was based on 5-year old technology. The organization needs to first understand the impact of integration of new technologies such as snapshot technology, disk-to-disk backups, electronic vaulting. ITC is also reviewing the potential of putting its Oracle databases on Tier 2 NAS versus Tier 1/2 SAN. Another important project on the immediate horizon is aimed at Windows App Servers using centralized storage. Analysts are reviewing the potential impact of server virtualization and how this will integrate with the overall storage infrastructure. Based on discussions with Oracle, hierarchical storage management may be built into the Oracle product set in the next year or so. Chevron is looking at how it can leverage this technology. (Case study dated May 2006.) http://www.enterprisenetworksandservers.com/monthly/art.php?2161 Sma rtBad ge; S chlumbe rge r System Inte g rato r In 2006 Chevron eliminated the last of 50,000 network passwords, finalizing a transition to a smart card-based system designed to dramatically increase security and privacy while cutting costs. In January 2006, users in 200 countries and in 1,800 offices worldwide will have no other means to log on to the network and gain access to resources other than their Chevron SmartBadge, a plastic card with three chips that support building and network access, desktop logon and single sign-on to nearly 3,000 applications. This project has been going on for a long time, mainly because we decided not to go with a big-bang approach, said Edmund Yee, an emerging technology team leader in Chevrons Information Technology Company. Yee and Schlumberger, the projects systems integrator, have no doubt they took the right approach, which included a yearlong effort to define governance and policy standards. SmartBadge lets Chevron transform critical corporate decisions that were once just paper trails into digital records. Another result has been a 70 percent reduction in the nearly 4,000 password resets Chevron was performing each month. http://www.networkworld.com/news/2005/103105-chevron.html
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Sma rtBad ge C or po rate Ide ntity Card; S A P; M icro s oft Wi nd ows, Se rve r 2 0 03; Oracle JDE; Li nux Cl uste r Serve rs; Sei smic De s ktop Chevron has four major data centers that are predominately a Microsoft Infrastructure that includes Active Directory, Microsoft Servers, Standard Windows XP Desktop/Notebook, Linux for technical desktop, Linux Cluster servers. Major enterprise applications include SAP, JDE (Oracle) Business processes relying on identity SAP, Oracle and Seismic (INT Enterprise). Desktop access is provided through Windows and Linux SignOn. Chevrons SmartCard deployment needed strong identity requirement including single workflow process, quick turnaround to provision/de-provision IDs, Easy to use, highly secure 2-factor authentication for network access (no passwords). In 2006 the company chose the SmartBadge Corporate Identity Card providing physical and IT security. Benefits of the SmartBadge include two-factor authentication, the badge and the PI, embedded brute force protection and a highly secure and user-friendly self-service. Chevron issued 75,000 Smart cards for physical access, standardized and integrated a single global physical access system, integrated a Multi-tier Microsoft 2003 PKI and integrated a feature-rich Card Management System (CMS). (Presentation dated 2005.) http://www.pimaWeb.org/conference/may2006/pdfs/128_Yee_SingleSignOn.pdf IBM eSe rve r 32 6, AMD O pert on P roc es so r, Li nux In December 2005 Chevron Corporation selected an IBM cluster built with AMD Opteron processor-based IBM eServer 326 servers to power its extremely compute intensive depth imaging technology. Working with IBM, Chevron has been able to process data up to seven times faster, enabling the company to make quicker, more accurate choices before drilling. Oil exploration and drilling are expensive undertakings, and both time and accuracy are critical. Chevron relies on sub-surface pictures of its land to choose where to drill and minimize the associated risks. By running its depth imaging technology on more than 700 nodes of dual AMD Opteron processor-based IBM cluster, Chevron is able to turn data around faster, improving processing time and productivity while lowering operating costs. Chevrons cluster runs Linux and provides compatibility for both 32-bit and 64-bit applications, allowing Chevron to continue running some 32-bit applications while taking advantage of 64-bit computing. Chevrons top priority is growing its business and serving partners, not IT. By choosing an IBM e326-based cluster powered by AMD Opteron processors, Chevron created a platform that allows it to achieve its goals while operating more efficiently. The IBM e326 is a high-performance 1U server that was expanded to include support for Dual-Core AMD Opteron processors. In 2003, IBM was the first tier one OEM to introduce AMD Opteron support with their server and workstation line, reinforcing IBMs commitment to offer customers the greatest amount of choice when selecting the technology they need to power their business. http://www-03.ibm.com/press/us/en/pressrelease/19043.wss Micr os oft S QL Se rver 20 0 5, Wi nd ows Se rver 2 00 3, Wi ndow s Sha re Po int Service s, . NE T Frame wo rk, V is ual St udi o 2 0 05, Web S ervice E nha nceme nts 3. 0 The International Energy Agency projects that global oil demand will increase by approximately 46 percent in the next 20 years. The challenge the oil industry faces is to service this growth in demand by increasing productivity in both upstream and downstream activities without losing sight of wider goals, including safety and overall corporate responsibility. To help achieve those goals, Chevron started Project Seer. It aimed to enable transformational change across Chevron Upstream Europe (CUE). Seer searches applications, databases, and other data sources, exposing the appropriate data to the correct people. It loads the data into analytical tools and provides a single point of access in a user-friendly Web environment. This ensures timely, accurate data is delivered to the appropriate specialists to support better decisions leading to improved performance. Technology used includes Microsoft SQL Server 2005 Microsoft
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Windows Server 2003 Microsoft Windows SharePoint Services, Microsoft .NET Framework, Microsoft Visual Studio 2005 and Web Service Enhancements 3.0. Microsofts SQL Server 2005 is used for data extraction, transformation and loading. SQL Server Integration Services (SSIS) is a new application that provides a data integration platform making it easier for the nondeveloper to support creation of custom tasks and data transformations. Recent IT strategies include Global Information Link (GIL), which standardized employee desktops worldwide. GIL connected people, information, and processes more effectively than ever before and saved the company tens of millions in operating costs every year. More recently, Chevron has implemented NetReady, to provide next-generation networks for its growing global businesses, supporting new data demands, and enabling more than 150 significant Web and ebusiness initiatives that are underway to improve operations or reduce costs. Other enhancements include GIL 2, which involves further upgrades to employee hardware and software; improved security; and the establishment of a centre for Web applications development. This drive towards technology standardisation has enabled different units of the business to lower their costs and improve processes by maximising the advantages offered by IT. The case document (dated 2006) describes the Seer Project, which is built on Microsoft technology, and how it helped Chevron. . http://www.microsoft.com/industry/manufacturing/oilandgas/businessvalue/chevronseer.mspx/ch04.html
RealTec h Imp leme ntatio n: Mi cros oft SQ L Serve r 7.0 (Ca nada ) By standardizing on the SQL Server 7.0 platform, Chevron Canada Limited has been able to increase the speed and reliability of its transaction processing. The new system has virtually eliminated downtime, and the company is beginning to realize a very attractive return on its investment. Particularly vital from the companys point of view was the level locking feature of Microsoft SQL Server 7.0. If many changes are made to the system, the update process of the database can become backlogged. This, in turn, degrades the performance of the database. The level locking of version 7.0 eliminated that problem and gave Chevron the performance it was looking for in a database solution. During the deployment of Microsoft SQL Server 7.0, the IT team experienced no major hitches. Deployment took approximately three weeks and the system went live with 300 named users and a 45-gigabyte database. Helping with the installation was RealTech of Seattle, a consultancy firm with expertise in SAP migration. In 2002, the firm performed the installation of Microsoft SQL Server 7.0 over two 48-hour weekends, a relatively short amount of time considering the amount of data involved. Development and other work were performed on the first weekend, with production occurring on the second weekend. Production was a more complex process involving pre-processing, removal and post processing of the old data, followed by pre and post-processing of the new data to be entered. (Case study dated March 2002.) http://www.microsoft.com/canada/casestudies/chevron.mspx SA P E nte rp rise Pe rf orma nce Manageme nt In February 2008 SAP reported Chevron purchased SAP solutions for enterprise performance management with the intention to replace Hyperion solutions from Oracle. http://www.businessobjects.com/company/customers/list2.asp?c=p_mgt_app Micr os oft . NET Chevron works closely with Microsoft on technology to support upstream operations. The energy company has selected Microsoft as one of its Inner Circle companies for the i-field program, designed to transform the way Chevron operates upstream assets. In this September 2005 video, Chevron describes the importance of Microsoft .NET technology in upstream operations and the
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companys successful relationship with Microsoft. (Case study published September 2005.) Video available, http://www.microsoft.com/industry/Manufacturing/oilandgas/chevron.mspx SA P G o- Li ve 2 0 03 CIO.com said in 2002 ChevronTexaco [was] only now finishing a master system, the SAP project set to go live in the first quarter of 2003, that will replace its legacy back-office systems and a suite of proprietary terminal and refinery management systems. But for now, just like for the past five years, the company shares information by linking different systems together through work-arounds just like a vertically disintegrated company would have to do. http://www.cio.com/article/31100/ChevronTexaco_s_CRM_Pays_Off?page=1 HP Inte grit y E nter pri se Ser ve rs, H P-UX, Ope nVi ew; S A P ER P; O racle Datab ase s This video describes why this producer/transporter of crude oil and natural gas in approximately 180 countries relies on HP Integrity systems to help run their business applications. HP-UX servers power their Oracle databases. With more than 40 SAP ERP systems running their sales and distribution, Chevron needs a solution that can analyze and handle the data flow. Paul Brody, Systems Analyst, and Steve Wilson, Technical Architect, call HP Integrity an excellent platform for running Oracle. Click on the link below for the undated, four-minute video, http://h30423.www3.hp.com/?rf=sitemap&fr_story=539f7383385a24da365ddfbf404533d1982 eacee&jumpid=reg_R1002_USEN Sale sfo rce.c om In October 2006 Pam Shelton of Chevron, along with two other customers of Salesforce.com, presented on how Chevron was using Salesforce to help their sales teams in a 48-minute presentation, Inside the Enterprise: Case Studies of Customer Apps. http://wiki.apexdevnet.com/index.php/Inside_the_Enterprise:_Case_Studies_of_Customer_Apps 3D Se ismic Mo deli ng By September 2005 Chevrons storage environment had swelled to nearly 1,800 TB and was growing at a rate of 2 TB a day. Further, the company utilizes storage directly to drive the bottom line. The modern organization marches on storage, like the soldier marches on his stomach, says Alan Nunns, former GM of global strategy at Chevron. This is especially true in the oil business due to its information intensity. He estimates that the massive global IT and storage machine behind Chevron adds 1 cent a gallon to the price of gas. But he believes that current gas prices would be much higher now if it wasnt for storage technology advancing the art of exploration and cutting the amount of test drilling required by a factor of five. Without the use of 3D seismic data and a massive repository of well managed data, gas might cost $6 a gallon by now, says Nunns. Since we implemented our global storage network, we have gotten much better at finding new reserves of oil. http://www.enterpriseitplanet.com/storage/features/article.php/3550086 SA P R /3 ER P; HP I nteg rit y rx 46 40 Se rvers , H P-UX, O pe nView, Ope nVi ew Sto rage A rea Ma na ger, H P Service s; O racle 9i, 10 g In 2006 Chevron wanted to keep pace with rapid global expansion and mergers and acquisitions by implementing a more adaptable and cost-effective ERP infrastructure. Working with HP, Chevron consolidated its global ERP operations on HP Integrity servers running the HP-UX 11i v2 operating system, managed by HP OpenView solutions. Integrity servers have allowed us to consolidate systems physically hosted all around the world into a single data center and common platform, said Paul Brody, systems analyst. The new platform hosts multiterabyte Oracle databases and more than 50 SAP instances for ERP, as well as core Chevron
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functions such as finance, HR, development and quality assurance. The Integrity platform immediately tripled performance, Brody says. Jobs that used to take three hours run in one hour, sometimes even less. The ability to find, share, and use business intelligence faster enables Chevron employees worldwide to do more with their talents, their time, and the companys assets. For example, accounting groups routinely worked until 2 a.m. to complete the companys monthly financials. Now they close the books easily, within regular working hours, month after month. Weve built our monitoring infrastructure around HP OpenView management software, says Steve Wilson, technical architect. It alerts our SAP system administrators if any component is not configured properly or functions outside our prescribed metrics. OpenView has alerted us many, many times to problems that can then be addressed before end users are impacted. Wilson adds that HP has also incorporated some of Chevrons own scripts and processes into the HP OpenView system. The complete solution includes HP Integrity rx4640 servers, HP-UX 11i v2 operating system, HP OpenView v7.1 management solutions, HP OpenView Storage Area Manager, SAP R/3, and Oracle database versions 9.2.05, 9.2.07, and 10.2.02. Chevron elected support from HP Business Infrastructure and HP Mission Critical and Proactive services. http://74.125.95.132/search?q=cache:GW8e0XkW_QsJ:h71028.www7.hp.com/ERC/downloa ds/4AA0-9123ENW.pdf+Chevron+HP-UX&hl=en&ct=clnk&cd=1&gl SA P ChevronTexaco is increasing the value they derive from current SAP solutions by adding upstream industry-specific capabilities. In 2002 the company was leveraging its existing SAP implementation by extending its platform to include both production and revenue accounting and offshore logistics management. CSC then used cross-functional workshops to facilitate the development of a three-pronged market approach to reposition Chevrons brand in the eyes of its customers: a Web-enabled sales tool, a retail marketing call centre, and an empowered field sales force. Process improvements and integration that these capabilities provide are seen as keys to increasing savings through the companys operations. http://www.sap.com/company/press/press.epx?pressid=1340 CS C Out so urci ng In 2006 Chevron chose CSC to support the development of an 8,000-site convenience store retail alliance. CSC began by defining Chevrons current management skills, capabilities, business processes and constraints; mapping future skills, capabilities and process requirements; and defining a disciplined structure for the development and tradition of these a holistic approach across multiple organizational entities. CSC then used cross-functional workshops to facilitate the development of a three-pronged approach to reposition their brand in the eyes of its customers. This included a Web-enabled sales tool, a retail marketing call center and an empowered field sales force. (See pages 10, 11.) http://www.csc.com/industries/retail/casestudies/uploads/3429_1.pdf C hevr on O uts ourci ng St rateg y In April 2006 Richard Nitz, alliance manager for telecommunications infrastructure and network for Chevron, said outsourcing of various business processes gained significant popularity very quickly in early 2000, maybe too quickly for some companies. A successful outsourcing arrangement requires foresight, analysis and the right partners, he says. Unfortunately, a lot of companies made some mistakes, because they didnt realize all of the implications associated with outsourcing, and they didnt have the internal structures to manage it effectively. As a result, many of them failed. And when that happens too often at a company, the pendulum swings the other way, and many of the outsourced processes are brought back in-house.
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Chevron, in fact, is an example of that trend. The company recently arranged to bring back inhouse some activities that it had previously outsourced. In making these decisions, though, the company created a careful long-term strategy for evaluating in-sourcing and outsourcing decisions. We decided that it made sense to create a balanced portfolio of both insourced and outsourced activities, says Nitz in summarizing the new strategy. For example, in telecommunications, Chevron based its outsourcing strategy on three factors. The first was creation of a strategic retention model, which determined what functions Chevron wants to retain inside and what less strategic functions would it make sense to outsource. The second factor related to internal control. We wanted to be in control of our overall design and architecture, says Nitz about the outsourcing consideration. Third, Nitz realized internal Chevron team members would provide the best insights into Chevrons needs and could best make strategic decisions. As a result of the balanced portfolio approach to insourcing and outsourcing that Nitz and his team developed, Chevron has been able to save about 15 percent in the telecommunications area. http://www.purchasing.com/article/CA6320326.html Vis ual Mi ni ng NetC ha rts App lets Chevron needed to chart their profit margin analyses from corporate databases easily and quickly for both sales and management. NetCharts Applets gave them a fast set-up and interaction with their development tool, allowing users to graphically view a variety of business measurements monthly, daily or yearly. Now both management and the sales force can easily view and track daily trends and profitably both in house and on the road. http://www.visualmining.com/customers/Chevron-success-story.shtml ZyQ ue st Z yTa x ZyQuest successfully developed a commercial motor fuel excise tax compliance and reporting system for the oil industry. The ZyTax system allows taxpayers to file motor fuel excise taxes electronically to each taxing jurisdiction and generate tax forms and tax schedules. More than 600 tax forms and 1,500 tax schedules for all 50 states and the IRS are generated by this system. ZyQuest lists Chevron among their customers for their ZyTax product. (Undated case study.) http://www.zyquest.com/projects.htm Enter pr iseW iza rd B usi nes s P ro ces s Managem e nt (B PM ) Saa S, S un Fire X4 2 00 Serve r, Sola ri s 1 0, Ja va Chevron enterprise accounting system is subject to strict SOX change control management and monitoring. To help satisfy these requirements, Chevron selected EnterpriseWizard Inc. to provide a customized Business Process Management (BPM) solution. With its deployment of the EnterpriseWizard solution, the Comptroller Department maintains a transparent approval process for all proposed changes to the enterprise accounting system. The BPM solution tracks and enforces all changes, providing auditable records through workflow automation. The system has to be highly configurable to support not only government standards, but also the companys rigorous internal controls and the reporting relationships between Chevron and its subsidiary companies. We are looking forward to a global deployment of EnterpriseWizard to address our needs for strict Sarbanes-Oxley (SOX) and company controls and standards compliance, said Dennis Dekens, manager of comptrollers systems support, Chevron. Performance on the Sun Fire X4200 M2 x64 Server is more than twice as fast as the previous platform and EnterpriseWizard BPM provides improved performance, security, and flexibility. Chevron is planning a global deployment of the next-generation EnterpriseWizard BPM system in June 2007. EnterpriseWizard will host the SaaS service on a dedicated Sun Fire x64 server, running
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the Solaris 10 Operating System. The BPM SaaS service is based on the Java EE platform and provides graphical workflow, full audit logging, and an extensible Business Rules engine. http://www.enterprisewizard.com/chevroncasestudy.pdf NetQ oS Rep orte rA nal yze r NetQoS ReporterAnalyzer, the traffic analysis module of the NetQoS Performance Center, allows network and IT professionals to understand how application traffic is affecting network performance. ReporterAnalyzer is the recognized industry standard for flow-based reporting and the first product to harvest a rich set of traffic statistics from Cisco NetFlow and IPFIX enabled routers and switches. We use NetQoS to give us the overall health of the network so we can be proactive, not just reactive, said Don Mendel, Senior Global Network Architecture Team Leader at Chevron. (Undated customer profile) http://www.netqos.com/customers/customer-quotes.html SA P E RP According to this undated report, Chevron spent $100 million on an SAP R/3 installation, but the company expected to recoup its investment within two years. http://www.referenceforbusiness.com/management/Em-Exp/Enterprise-Resource-Planning.html Pri cewater ho use C oo per s: E nte rprise Sec urit y Arc hitect ure S ystem (ES A S) Devel opme nt Chevron has acquired dozens of companies over the years, most notably with the mammoth purchase of Texaco in 2001. That same year, Chevron adopted the Enterprise Security Architecture System (ESAS), an IT risk management framework developed by PricewaterhouseCoopers, which helped the company define policies, standards and controls. Chevron used the framework to identify four levels of information security and is now moving beyond information protection to address intellectual property, information management and privacy compliance policies. The system was also used to analyze the business risks associated with IT. When HIPAA and Sarbanes-Oxley came along, thanks to ESAS, Chevron already had a set of controls in place. To attain Sarbanes-Oxley compliance, the company simply aligned its existing controls with the Sarbanes-Oxley Section 404 requirements. (Case study dated November 2005.) http://www.intelligententerprise.com/showArticle.jhtml?articleID=173603013 Getro nic s Rem ote Ma na geme nt, IT S upp o rt O utso urci ng C ont ract, SC AD A, ITI L In April 2006 Getronics announced that it has secured more than $10 million in contracts with Chevron Corporation over the next two years. Services covered under the contracts include remote management of Chevrons North American network infrastructure, delivery of onsite services in core U.S. locations, as well as support for over 100 additional U.S. sites. In addition, Getronics will provide management and monitoring of SCADA, microwave, and other specialty tower devices for Chevron Pipe Line Company. Getronics will support Chevrons strategy to aggregate services delivered to its various business units. Based on its proven track record, global portfolio of services, and organizational flexibility, Getronics was awarded the contracts to enable Chevron to reduce costs and streamline its network support structure. Chevron, the fifthlargest integrated energy company in the world, operating in approximately 180 countries, will also benefit from Getronics global service centers, which are integrated into a single virtual global center through standardized technologies and consistent Information Technology Infrastructure Library (ITIL)-based processes. http://www.redorbit.com/news/business/458862/chevron_selects_getronics_for_workspace_m anagement_services/
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Lo ui e E hrli ch, CIO & P resi de nt, C he vro n Info rma tion Tec hno lo g y C o. Louie Ehrlich, appointed CIO and president of Chevron Information Technology (ITC) June 1, 2008, presides over a staff of 3,500 professionals managing more than 10,000 servers, and supports more than 62,000 employees. Before becoming CIO, he was vice president of services and strategy and CIO for Global Downstream, where he was instrumental in helping to define, plan and execute Global Downstreams organizational capability vision, including business process architecture and governance, technology and innovation processes, and linkages to accountability systems as Global Downstream continues to progress their strategy. A native of Pascagoula, Miss., he earned a Bachelor of Science degree in Computer Science from the University of Southern Mississippi in 1981 and a Master of Business Administration degree from Houston Baptist University in 1993. Ehrlich replaced the retiring Gary Masada. http://www.chevron.com/news/press/release/?id=2008-04-14 Jo hn McDo na ld, Vice P res ide nt a nd C hief Tec hno lo g y Off icer John W. McDonald is vice president and chief technology officer of Chevron Corporation, a position he assumed in January 2008. He is the corporate officer responsible for Chevrons three technology companies: Energy Technology, Information Technology and Technology Ventures. In this role, he manages the research, development and integrated application of technology throughout the companys worldwide business activities. McDonald is a member of Chevrons Strategy and Planning and Management committees. Previously, McDonald served as vice president of Strategic Planning for Chevron Corporation. He was responsible for advising senior corporate executives in setting strategic direction for the company, allocating capital and other resources, determining operating unit performance measures and targets, and reviewing and undertaking significant mergers, acquisitions and divestitures. McDonald, a U.S. citizen, was born in Ontario, Canada. In 1975, he earned an honors bachelors of science degree in geophysics from the University of Western Ontario, Canada. McDonald began his career with Texaco in 1975 as a geophysicist in the companys Calgary office and went on to hold positions of increasing responsibility at various locations around the world. In 1991, he served as strategic adviser in the Strategic Planning group and in 1992 was assigned to Texacos executive offices as assistant to the chairman of the company. In 1994, McDonald served as assistant division manager of Texaco Exploration and Productions onshore division, based in New Orleans, Louisiana, and in 1996, was named vice president of exploration and production, offshore division, also in New Orleans, Louisiana. In this role, he was responsible for all Gulf of Mexico exploration and production activities, including deepwater operations. In 1998, McDonald was named vice president, Production, for Texaco International with responsibility for Europe, based in London, England. In 1999, he was named managing director, Texaco Ltd., after the consolidation of all of Texacos European exploration and production activities in the United Kingdom, Denmark and Poland. Upon the merger of Chevron and Texaco in October 2001, he was named managing director of ChevronTexaco Upstream Europe, a strategic business unit of ChevronTexaco Overseas Petroleum Inc., based in Aberdeen, Scotland. McDonald has been an active member of numerous business and civic organizations, including serving as president and executive officer of the United Kingdom Offshore Operators Association and as a member of the United Kingdom Industry/Government Forum, known as
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PILOT. McDonald also is a member of the Society of Exploration Geophysicists, the American Association of Petroleum Geologists and the Society of Petroleum Engineers. http://www.chevron.com/about/leadership/organizationchart/mcdonald/ Fujits u Tra nsactio n S ol utio ns, P OS, Gl obal Allia nce Fujitsu Transaction Solutions Inc., a wholly owned subsidiary of Fujitsu Limited, collaborates with retailing companies to relentlessly reduce their costs and facilitate consumer interactions that improve their profitability. Our global alliance relationship with Fujitsu and its affiliates is a key step toward achieving our strategy of global standardization for our electronic point-of-sale systems at our branded service stations, said Sheila Taylor, then decision executive for Chevron Corporations Global Retail Automation Project. (Case study not dated.) http://www.fujitsu.com/us/services/retailing/about/customers/index.html#d VMware VMwares virtual machine products are used for server consolidation, software lifecycle management, high availability and disaster recovery, operating system migration and legacy application compatibility, training and sales demos and technical support. VMware listed Chevron as a customer in 2002. http://www.vmware.com/company/news/releases/sfbt2002.html
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MILESTONES 2008
December Patricia Yarrington appointed VP and CFO. August Announced plans to construct base oil manufacturing facility in Pascagoula, Miss.
2007
December Chevrons Chinese subsidiary signed a 30-year, production-sharing contract with China National Petroleum Corporation for the joint development of the Chuandongbei natural gas area in central China. October Mexican Petroleum announced that its subsidiary, Pemex Exploracion y Produccion and Chevron Corporation, entered into a noncommercial collaboration agreement in the matter of training its personnel for drilling in shallow waters, which calls for technological and scientific cooperation. June Chevron Corp. announced plans to expand its Keystone Gas Storage facility in West Texas by an additional 2 billion cubic feet.
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May Dynegy Inc. announced that Chevron U.S.A. Inc., a subsidiary of Chevron Corporation, completed its sale of all 96,891,014 of its shares of the companys Class A common stock to Goldman, Sachs & Co. March Texaco Nederland B.V., an indirect wholly owned subsidiary of Chevron Corp. signed an agreement to sell its Netherlands manufacturing business and other assets to BP.
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Co mme ntar y fr om an S AP PI Co o rdi nato r ba sed i n Wal nut C reek , Calif. ProjectONE is the implementation of a Global SAP system that will help Oronite, the Chevron company that develops and markets quality additives that improve the performance of fuels and lubricants, to capture timely and accurate data to make strategic and tactical decisions. This will support Oronites long-term strategy to use one ERP system globally. SAP XI was chosen as a strategic tool to be used for integration of SAP with the already existing legacy systems. SAP PI 7.0 was used for integrating legacy applications with SAP ECC 6.0. Implementation activities included:

Integrating Starlims (lab information management system) and SAP ECC 6.0 in SAP PI 7.0. Integrating Maximo and SAP ECC 6.0 using SAP PI 7.0. Implementing SAP adapters for Starlims and Maximo. Establishing process flow for the offshore team to deliver the technical specifications. Designing value mapping strategy in PI 7.0 for value translation between legacy systems and SAP ECC. Designing the Alerts strategy and error handling strategy for PI interfaces using SAP PI Alert Framework. Developing the encryption strategy for PI interfaces. Developing technical specification and unit test script templates. Developing the transport strategy for PI. Coordinated transports using CMS. Developing interfaces using proxies, IDocs and various PI adapters such as File, JDBC and SEEBURGER.
Co mme ntar y f rom a B usi ne ss A nal yst base d i n Sa nta Ram on, Ca lif. CLeO Direct is Chevrons on-line ordering system, a Web site designed to simplify ordering lubricant product from ChevronTexaco. Project analysts:

Developed business process models in RUP to document existing and future business processes. Performed extensive requirement analysis including data and gap analysis. Designed and developed project document template based on SDLC methodology. Developed business requirement specification documents as well as high-level project plan. Comprehensively work with requirement gathering for Enterprise reporting system using Requisite Pro. Designed and developed all Use Cases and UML models using Microsoft Visio. Developed Sequence Diagrams and Activity Diagrams. Designed and implemented basic SQL queries for QA testing and report/data validation. Analyzed research on operational procedures and methods and recommended changes for improvement with and emphasis on automation and efficiency. Conducted benchmarking activities to identify best practices. Used Rational Clear Case and Clear Quest as configuration management and change control tools.
The technology environment includes Rational ClearCase and ClearQuest, Java, JSP, Oracle 10.1, and Windows XP.
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Co mme ntar y f rom an S A P-PM Tec hnical A ssi sta nt ba sed i n H ousto n, Texa s. The Houston technical team assists with the mining, compiling and reporting performance measurement data for Chevron Pipe Line Companys (CPL) compliance and reliability efforts. They work with maintenance specialists in managing, improving and maintaining the computerized maintenance management software, SAP Plant Maintenance (PM), and supporting the field teams in its use. They manage and maintain all procedure review requirements with the use of SAP PM for Pipeline Services and Standards in conjunction with the Data, Documents & GIS group. This group utilizes the Chevron Enterprise Security Architecture Standards (ESAS) Web site for technical control, and standards information awareness to accurately capture dialogue and extract information. SAP PM data integrity responsibilities include the:

Process of migrating new people, locations, equipment, and maintenance plans into SAP PM. Process maintenance plan, equipment and functional location, etc., change requests as received by phone and e-mail. Technical support for SAP PM to all CPL employees. Development and maintenance of training materials including PowerPoint presentations. Updating and maintaining the SAP PM Web page.
Co mme ntar y f ro m a Com plia nce C oo rdi nat or for C he vro n Ho ldi ngs I nc. ba sed i n Manila , P hil ippi ne s [ For merl y Calte x (As ia) Limit ed]. Since 2004 Chevron has endeavored to standardize global procedures and services. In February 2007 the company designated an Optimization Team and charged them with business planning and compliance, starting with the Manila Shared Services Center (MSSC):

Compliance Assurance Finance Shared Services Center (FSS)-Manila Sarbanes-Oxley (SOX) activities FSS-Manila ISO activities MSSC Information Protection activities MSSC Audit Committee coordination.
In 2006 the Retail Payables Team, as part of Asia Pacific Finance and supporting the Manila Shared Services Center (MSSC), planned, coordinated and supervised the work groups activities. In 2005 the Retail Operations Centre (ROC) in Bangkok, Thailand, contributed to the initiative, with the Accounts Payable (Retail Operations Center) work group planning, coordinating and supervising the work groups activities. Earlier projects included Project ROC in 2004, which required the process review and documentation of the fiscal processes of Caltex Retail Operating Centre (ROC) with the objective of standardization across Geographical Entities (GEs) and ensuring compliance with Global Marketing Process Library (GMPL) policies. This group assisted in updating the Implementation and Projects portion of the Optimization folder under PHSS ISO as part of the Internal Quality Audit (IQA) and in preparation for the surveillance audit. Lastly, Project I4E (Information 4 Everybody), late 2004, required the Projects Team to coordinate the MSSC Intranet Web site.
Co mme ntar y f rom a Wa reho use A ssi sta nt base d in Tia nji n, C hi na. Inventory management responsibilities require staff to enter and maintain accurate final product data in SAP, and generate daily and monthly inventory reports and conduct cycle counts. The staff manages daily warehouse operations to achieve process-oriented management and maintains warehouse inventory management procedures and monitors third-party warehousing service suppliers. They ensure full compliance with company and statutory HES requirements for all warehouse activities and take part in the project related to warehouse management to achieve
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continuous improvement in inventory control, adhering to quality standards ISO9000 and 14000 and TS16949 continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.
Co mme ntar y f ro m the Hea d of IT fo r C hevron Lubric ant s Lanka Ltd. base d i n Co lom bo, S ri La nka. The local IT operation manages all IT related regional and local projects, reporting (hard line) to the General Manager, Business Support Services Sri Lanka and (dotted line) to East Asia Pacific Service Delivery Manager at the regional head office in Singapore. As a member of the in-country Management Team, IT management plans and directs all major IT systems projects within the company, monitoring the progress of the design, installation and commissioning of the various networks and systems. The staff implements, manages and supports all IT-related services such as PC/Server support, operating systems and applications support, Network-LAN/WAN support, PABX voice communications support and data communications support. The IT management staff:
Develops plans for feasibility assessment, requirements specification, design, development/implementation; develops technical specifications for procurement and contractual services, overseeing technical evaluation of bids received. Manages the Information Technology Unit budget, formulating and monitoring budget allocations and expenditures, verifying funding and ensuring no overrun occurs. Keeps abreast of developments in the field; provides leadership on introducing technological changes; provides professional leadership and work direction to the Information Technology officers within the unit and other staff members. Coordinates the individual yearly work plan for all staff within the unit and produces, throughout the year, detailed performance assessments and evaluations for all staff supervised. Ensures highest level of customer service to all IT unit clients.
Information security management, as in-country Information Protection (IP) coordinator for all IP related projects and activities, reports to the regional head office in Singapore. The security staff implements and provides information security in all aspects of local infrastructure and information systems according the organizations global policies, standards and guidelines to protect company information assets, and makes all in-scope systems Sarbanes Oxley (SOX)-standards compliant. They carry out risk assessments in regular intervals and apply appropriate remedies to eliminate the possible vulnerabilities. Additionally, they:

Develop, test and maintain the disaster recovery plan for the information technology function as a part of the company business continuity plan. Conduct seminars/demonstrations to executive and senior staff and conduct user awareness trainings for employees when required on newly introduced systems, technologies, etc. Develop and implement IT strategies to support and add value to the business.
Co mme ntar y f rom an A pplicati o n Prog ramme r b ased i n Be llai re, Te xas . Chevron Pipe Line Company (CPL) headquartered in Bellaire, just outside of Houston, deals in the transport of crude oil, refined petroleum products, liquefied petroleum gas, natural gas and chemicals within the United States. The Chevron Pipeline Company (CPL) IT Support and Development team on the liquids systems sub-support team is responsible for development, implementation, support and management of the Liquids Management software applications and databases used to meet Chevron Pipe Lines business needs. Programmers gather and analyze
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business and technical requirements, support third-party vendor applications, develop Web and client server applications, and implement database additions and changes as needed using various application development tools. The application programming team develops applications with PowerBuilder, Transact SQL, DTS or SSIS, Oracle PL/SQL, .NET Visual Basic, ASP.NET, C#, Visual InterDev, SQL Server Reporting Services and Crystal Reports.
Co mme ntar y f rom a Data P r otectio n Analyst ba sed i n Ba kersfiel d, Calif. The Data Protection analyst group works with the Enterprise Storage Design team to insure the proper operation, maintenance, and integrity of the Chevron Information Technology Companys data protection infrastructure, which includes disk to virtual/physical tape technologies and replication technologies. Areas of responsibility are the U.S. eHubs located in San Ramon and Houston, and the U.S. rHubs located in Richmond, Concord and Bakersfield, Calif., and New Orleans and Lafayette, La. They utilize EMC NetWorker in a large environment with dynamic drive sharing, NDMP, FalconStor VTL, IPStor application, IBM LTO3 and LTO4 tape drives, IBM tape libraries, NetApp Filers and Solaris OS. Secure system access is managed with putty and Exceed in a UNIX, Linux and Windows environment. They support SAN and NAS backup requirements, encryption and key management, database backup strategies, scripting in Perl and ksh, backup validation applications, Sarbanes-Oxley controls, regulatory and compliance requirements, and data privacy, adhering to IT Service Management (ITSM) disciplines.
Co mme ntar y f rom a Web Ap plicati o n S upp ort A nal yst base d i n Bake rs field, Ca lif. The San Joaquin Valley Strategic Business Unit (SJVSBU) is an operating unit within Chevron North America Exploration & Production (CNAEP). Located in Bakersfield, Calif., the Information Technology department supports the business unit in their primary function of producing oil and gas. The goals of the business and engineering applications team are to provide reliable software tools to internal customers in a cost-effective manner and provide ongoing support for a wide variety of existing applications. Applications used within the business unit include Microsoft Office products, in-house Web applications, DSS, LOWIS, Datastream 7i (D7i) computerized maintenance management system (CMMS), Honeycomb and SpotFire, among others. Technologies and tools utilized to get the job done are Microsoft Office, VBA, VB.NET, ASP.NET, Web Services, Service Oriented Architecture, Visual Studio, .NET, C#, SQL, T-SQL and ODBC.
Co mme ntar y fr om a S ystems Ana lyst ass ig ne d by Ke ll y IT Se rvices to C he vro n C hemical Pla nt, I nc., ba sed i n B ayt ow n, Texa s. The Baytown analyst team managed a network and server rollout from Windows/Exchange 2000 server to Windows, Exchange 2003 and Active Directory 2003 with patches. In the process they updated 610 users to the new Active Directory domain and upgraded users from Windows 2000 to the new Windows XP OS on their desktops and laptops, utilizing .PXE, Ghost, and RIS. They support the users network, Exchange, Outlook, Office Pro, and Adobe Elements and Illustrator error requests via Remedy ticketing system.
Co mme ntar y f ro m a n A pplic atio ns A nal yst, C he vro n S hi ppi ng Info rmati o n Tec hnol og y, base d i n S an Ram on, Cal if. Chevron Shipping is one of the original operating companies within Chevron Corporation providing vital transportation services between Chevrons upstream and downstream operations. The Shipping Company manages 28 Chevron-owned and operated vessels and has offices in key business hubs worldwide. The Shipping IT group supports and develops applications to ensure the smooth and continuous operation of Chevron Shipping. The group consists of 16 applications
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analysts and five shipboard systems specialists performing application and infrastructure development and support. Key technologies employed are Oracle 10g, Microsoft .NET, Crystal Reports 10 and 11, Microsoft 2003 Server, Batch Scripting, Microsoft Windows XP and Vista, UNIX and SharePoint. Analysts provide day-to-day support and problem resolution for the Maritime WorkStation (MWS) application and Oracle consulting services to other team members. MWS is a component of the ShipNet Suite toolset that is used to manage policy documents, operational documents and ship manuals. It is also used to track companywide compliance to ensure that all personnel have read and are up to date with policies and procedures. Additionally, they:

Collaborate with personnel from other Chevron operating and service companies to complete production support tasks. Monitor and maintain batch jobs running on the Windows 2003 server environment. Support MWS reports in the Crystal Reports environment. Maintain shore-side change management application and database infrastructure by updating production, user acceptance testing and development server environments. Troubleshoot, diagnose and implement remote solutions. Participate in annual Disaster Recovery testing and coordinate customer participation. Occasionally work off hours to install and test third-party applications, perform database refreshes and create new application builds for vessels.
The software environment includes Oracle 10g, PL/SQL, SQL*Loader, Business Objects Crystal Reports 10 and 11, Microsoft Server 2003 and Citrix.
Co mme ntar y fr om a Data A nal yst as si gne d to t he C he vro n Re fi nery bas ed i n Richm o nd, Cal if. Since February 2008 analysts have been working on the Enterprise Asset Management Bills of Materials project for functional and technical data cleansing. The analyst team created and manages an Excel and Access database, working with them and SAP MM to make flawless spreadsheets and streamline the migration process. They created stored procedures and functions to be used on global refining system and established processes, flowcharts and spreadsheets for BOM cleansing, manufacturer and Model gaffe cleansing for this data migration project. Analysts developed and structured preliminary bills of material (BOMs), analyzing work-order history, SAP MM and other refineries data. A team of four engineers collaborated on the Model Cleanse and BOM validation and BOM creation and an offshore team worked on SAP MM materials standardization and data cleanse.
Co mme ntar y f rom a Sec urit y A nal yst bas ed i n C onco rd, Cali f. The Chevron Information Technology Company, located in Concord, is a division of Chevron Corporation that provides information technology for the global business and business partners of Chevron Corporation. Security support includes resolving authorization errors and managing SAP user IDs and for SAP activity groups with more than 10,000 users in four, high-volume production environments. Analysts collaborated using SAP NetWeaver 2004 BI in an upgrade project and implemented a new security system that delivered and migrated more than 1,000 security roles into the new security system. They mapped newly delivered security objects and requirements to the existing security roles and engineered various automated CATT tools to replace several manual processes.
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Co mme ntar y f r om a P refe rr ed Staff ing C o ntrac tor a ss ig ned as a Tec hnical P ro ject Co o rdi nato r b ased i n Sa n R amo n, Cali f. Chevron hired contractors to manage technical components, project time line, roles, responsibilities and costs in support of the Windows 2003 server migration project in 2006. They coordinated deployment of physical and VMware virtual servers in the San Ramon and Houston data centers. During deployment the team managed 200 Windows 2003 servers and three technical migration resources, and maintained hardware availability and server dependencies. The environment was built around Citrix and Microsoft Windows XP, 2000 and 2003, and Microsoft Project, Office, Outlook, Visio and NetMeeting.
Co mme ntar y f rom an Ope ratio ns Ana lyst ba sed in Ho usto n, Texa s. With global IT operations responsibility for Chevron and its business partners, Houston operations analysts monitor incoming events, communicate among business partners and teams on issues, analyze root cause and resolve system troubles. The team draws from a tool kit that includes BMC Remedy, SAP, IBM Lotus Notes and Basic in a software environment that includes Microsoft Outlook 2000 and Windows 2000.
Co mme ntar y fr om a Sale sfo rce.c om D eve lo per assi g ned to the Gl obal Ma nufact uring and Glo bal A viatio n Di vi si ons ba sed in H o ust on, Texa s. A contractor was engaged in 2007 to develop and update the Salesforce.com training curriculum and execute training for new users in both upstream and downstream divisions using Salesforce.com. As the Salesforce.com point-of-contact for configuration issues and resolutions for the Aviation and Global Manufacturing divisions, consultants assign and close cases through the custom-developed release management object, and compose monthly release notes as a supplement for each release.
Co mme ntar y fr om a System s Ad mi nist rato r f or C hevro n H oldi ngs I nc. ba sed i n Makati C ity, P hili ppi nes . Systems administrators in Makati City support Chevron Asia pacific daily operations. They handle second-level support server support and, in some cases, first-level support to clients. Daily tasks include Active Directory management, server health and performance monitoring using HP Insight Manager, server backup monitoring and tape handling, Microsoft Exchange support, server patching and updates, and other systems administration tasks.
Co mme ntar y f rom a S ystem A nal yst bas ed i n Sa n Ram o n, Calif. In an environment that includes IIS 6.0, Tomcat 5.5 Web server, Microsoft Exchange Server, F5 Load Balancer and Sybase on Windows, analysts use ITSM 7x and the Remedy Action Request 7.0 application, designed to exchange support tickets. A group of four test engineers:

Analyze system requirement specifications and develop test plans, test cases to cover overall quality assurance testing. Create test plans and tests in HP Quality Center. Conduct system testing, functionality testing and configuration testing using Black Box testing techniques. Use HP Quality Center for bug logging, tracking and bug resolution.
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Fi rst USA C o ntacts
Last
Title
P ho ne
E-Mail
David Matthew
Aguiar Anderson
Paul
Anderson
John Bob Jim Ben Terry
Apilado Beach Boots Bosma Bourland
Manager, Consolidation and Information Management (USA) Network Security Engineer (USA) Category Manager, Consulting Services and Staff Augmentation Information Technology Procurement (USA) Analyst, Customer Information Management (USA) Network Security Manager (USA) Manager, Technology (USA) Enterprise Architect (USA) Information Technology Manager (USA) Manager, Environmental and Technical Services (USA) CIO, Global Supply and Trading (USA) GM, Technical Computing (USA) Head, IT Architecture Global (USA) Manager, Knowledge Management and Technical Training (USA) Manager, IT, Portfolio Management (USA) Information Technology Professional (USA) Manager Information Deployment (USA)
925-790-3505 925-842-0828
dave.aguiar@chevrontexaco.com manderson@chevron.com
925-842-1453
paulanderson@chevron.com
925-827-6432 925-842-3626 925-842-1000 925-842-0593 925-842-1000
japilado@chevrontexaco.com bob.beach@chevron.com jboo@chevrontexaco.com sbos@chevrontexaco.com terrybourland@chevron.com
Martin William Peter Mike
Bowin Braun Breunig Brooks
281-596-3509 832-854-4366 832-854-6851 925-842-1265 925-842-1000 x5219 832-854-6515 925-842-6023 925-842-2674
martybowin@chevrontexaco.com wjbraun@chevron.com pbreunig@chevron.com mikebrooks@chevron.com
Wendy Charles Lawrence Rachelle
Brumbach Bush Button Cassady
wbrumbach@chevrontexaco.com chuckbush@chevrontexaco.com lbutton@chevrontexaco.com rcassady@chevrontexaco.com
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Jackie Eric Angela Tony Michael Glen Marc Denise George Duy Linda
Chan Chang Chong Clevenger Colvin Coppe Coventry Coyne Cramm Dang Dowell
Information Technology Supervisor (USA) Database Administrator (USA) Network Administrator (USA) Applications/Database Team Leader (USA) Manager, Card Systems (USA) Manager, Technology Support (USA) Manager, Network Products (USA) CIO, Global Marketing (USA) Information Technology Professional (USA) Manager, Information Technology (USA) Information Technology Professional (USA) Manager, Corporate Libraries, Information Management COE (USA) GM, IT Strategy, Planning and Project Management (USA) CIO and President of Chevron Information Technology (ITC) (USA) Manager, Distributed Computing (USA) Information Technology Team Leader (USA) IT Manager, Corporate Systems (USA) CIO, Global Gas (USA) CIO, Global Marketing (USA) Network Architect (USA) Manager, Fuel Processing Technology (USA) Solutions Architect (USA)
925-827-7079 925-842-1000 604-668-5765 925-827-6088 925-827-7047 925-680-3382 925-842-3762 925-842-1000 925-680-3429 415-733-4820 925-842-6621
jmchan@chevron.com eric.chang@unocal.com acho@chevrontexaco.com twcl@chevrontexaco.com mikecolvin@chevrontexaco.com gtco@chevron.com mcoventry@chevrontexaco.com dcoyne@chevron.com georgecramm@chevrontexaco.co m dqda@chevrontexaco.com lido@chevrontexaco.com
Nan
Dubbelde
713-954-6207
ndubbelde@chevron.com gilles.eberhard@chevrontexaco.c om
Gilles
Eberhard
925-790-6948
Louie V Joe Joseph John Jim Karen Shaun Jeff Kevin
Ehrlich Fielding Fink Grant Green Grote Haggmark Hedges Hickman
925-790-3412 510-842-2259 925-842-1000 925-842-4285 925-842-1000 925-842-4930 925-842-1395 713-954-6974 925-842-1000
olve@chevrontexaco.com jefi@chevron.com jafi@chevrontexaco.com jcgr@chevrontexaco.com jgreen@chevron.com kgrote@chevrontexaco.com shaunh@chevron.com hedgeja@chevrontexaco.com khickman@chevron.com
32
Mike Keith Steven
Higgins Houser Howard
SVP, Information Technology (USA) Technical Researcher (USA) GM, Procurement Technology (USA) Manager, Implementation, Chevron Global Information Risk Management Organization (USA) Manager, Process Control/Information Systems (USA) Chief Information Protection Officer (USA) VP, Technical Services (USA) Manager, Manufacturing and Technology (USA) Global Category Manager, Hardware, Software, Network and Wireless IT Procurement (USA) Network Specialist (USA) Information Technology Professional (USA) Project Controller, Security (USA) CIO, Global Upstream (USA) Manager, Drilling and Production Systems (USA) Security Analyst (USA) Manager, IT Decision Support (USA) Manager, Supply Chain Information Technology (USA) Information Technology Administrator (USA) Analyst, Computer Processing (USA) Information Technology Professional (USA)
925-680-3042 510-242-4978 925-845-4625
mhig@chevron.com keithhouser@chevrontexaco.com slho@chevrontexaco.com
Paul
Huttenhoff
925-842-1000
phuttenhoff@chevron.com
Robert Richard Harbo David
Hyde Jackson Jensen Johnson
510-242-1548 925-842-1000 510-242-5707 510-242-3023
rghy@chevrontexaco.com richardjackson@chevron.com harbo@chevrontexaco.com davidr.johnson@chevrontexaco.c om
Girish Mark Kedar Chris Randy Randall Allan Mike
Kale Kanitra Kapadia Kerstiens Krotowski Kubota Lagang Lemons
925-842-2020 925-842-1000 925-827-6839 832-813-4100 925-842-1000 925-842-8343 925-842-8744 925-842-0683
girish.kale@chevron.com mkanitra@chevron.com khka@chevrontexaco.com chris.kerstiens@chevron.com rkrotowski@chevron.com kubotr@chevrontexaco.com alll@chevron.com lemonjm@chevrontexaco.com
Mark Darla Warren Leslie
Lewis Lynd Merkel Meyers
713-752-4808 925-842-1329 510-242-1631 925-827-6931
mark.lewis@chevron.com darla@chevron.com wmer@chevrontexaco.com lesliemeyers@chevrontexaco.com
33
Rick
Moran
Jack Steven Mike Steve Saheed Scott Loren Ramesh Michael
Morris Musso Norse Nudelman Olajide Owens Quan Ramaswamy Reddy
Programmer/Analyst (USA) Manager, Product Engineering and Technology (USA) Manager, Downstream Systems (USA) Supervisor, Information Technology (USA) Security (USA) Network Engineer (USA) Information Technology Professional (USA) Manager, Information Systems (USA) Information Technology Professional (USA) GM, Process, Application and Data (USA) Chief Technologist, Control and Information Systems (USA) Manager, Technology Alignment and Transfer (USA) Information Technology Professional (USA) eProcurement Solutions Manager (USA) Director, Information Technology (USA) Manager, Experimental Systems (USA) Manager, IT Compliance & Information Protection (USA) Manager, Purchasing Systems (USA) Manager, Information Design and Consulting (USA) GM, Technology (USA) Manager, Business Computing (USA)
970-675-3753
rrmo@chevron.com
925-842-5357 925-842-1000 925-842-1000 925-842-2982 713-754-3391 925-842-0886 925-358-5011 925-680-3550 925-842-4100
jemorris@chevrontexaco.com sjmu@chevrontexaco.com michael.norse@unocal.com noodles@chevrontexaco.com osah@chevron.com scottowens@chevrontexaco.com lquan@chevrontexaco.com ramr@chevrontexaco.com mreddy@chevrontexaco.com
Kevyn
Renner
925-842-1000
krenner@chevron.com
Bruce Jeffrey Mark James Ricard
Reynolds Robinson Rose Sampson Scheuerman
713-432-3804 510-242-4596 510-842-1000 907-263-7859 510-242-5409
rnld@chevrontexaco.com jeffrobinson@chevrontexaco.com mtro@chevron.com jsampson@chevron.com rscheuerman@chevrontexaco.co m
Jennifer David
Scriabine Seals
925-842-1000 925-842-1000
jscriabine@chevron.com david.seals@chevrontexaco.com
Sharon Brian Walt
Sloan Stripling Temple
925-842-3314 510-242-2145 281-287-7890
sharonsloan@chevrontexaco.com bmst@chevrontexaco.com templew@unocal.com
34
Ngan D Linda Jay Steve Lester Edmund Internatio na l IT Ian Aditya Sharaf
Trinh Waddell Wallace White Wilson Wong Yee
Systems Administrator (USA) Manager, Global Network Performance (USA) Consultant, Information Management (USA) Global Information Protection Architect (USA) SAP Technical Architect (USA) Senior Network Engineer (USA) Infrastructure Architect USA)
281-287-5282 925-842-2956 925-842-4438 925-842-1000 925-842-1000 925-842-8182 925-842-1000
ngan.trinh@unocal.com dhwa@chevrontexaco.com lindawallace@chevron.com jwhite@chevron.com swilson@chevron.com lewo@chevron.com eyee@chevron.com
Agus Al-Talhi
Mantas Kun Yuan Alberto
Andriekus Cheong Cividanes
Gert
de Jonge
Helen Taco Luis Marcelo
Fairclough Fekkes Felipe Ferraz
Sean
Gordon
Stephen Peter
Hopkins Hung
IT (Telecom & Network) Engineer (Indonesia) System Analyst (Saudi Arabia) SAP Consultant (Aberdeen, United Kingdom) Network Engineer (Singapore) Analyst (London, United Kingdom) Technology Initiatives Consultant (United Kingdom) Regional Manager, HR Shared Services EWAEME (London, United Kingdom) HES Advisor (Amsterdam Area, Netherlands) Telecom and Data Process Manager (Brazil) Southern Cone IT Area Manager (Brazil) Lead Solution Architect (Kirkcaldy, United Kingdom) Desktop and Operations Support Lead (Vancouver, Canada Area) IT Manager (Singapore)
925-842-1000 925-842-1000
iagus@chevron.com saltalhi@chevron.com
925-842-1000 925-842-1000 925-842-1000
mandriekus@chevron.com cheong@chevron.com acividanes@chevron.com
925-842-1000
gdejonge@chevron.com
925-842-1000 925-842-1000 925-842-1000 925-842-1000
hfairclough@chevron.com tfekkes@chevron.com lfelipe@chevron.com mferraz@chevron.com
925-842-1000
sgordon@chevron.com
925-842-1000 925-842-1000
shopkins@chevron.com phung@chevron.com
35
Bai
Jiang
Stuart Budhi Carlos Sergio Manish
Johnston Juliati Mazzei Mestry
Information Protection Coordinator (Vancouver, Canada Area) Information Management Analyst (Perth Area, Australia) IT Engineer (Indonesia) Systems Analyst (Brazil) Associate Manager, IT (Bombay Area, India) Manager at Network Consulting Group NCG; SAP BIW External Consultant at Shared Services Petrolera Ameriven (Venezuela) Unix Systems Administrator (Perth Area, Australia) Test & Integration Specialist (Philippines) Manager, Consulting and Shared Services (Kazakhstan) HES Specialist (Trinidad and Tobago) Telecom Engineer (Indonesia) IT Project Manager (Angola) Planning Manager (Argentina) SAP BI Consultant (Philippines) DMS Administrator (Perth Area, Australia) Senior System Analyst at Saudi Chevron Phillips Petrochemical (Saudi Arabia) Compliance Coordinator (Kazakhstan)
925-842-1000
bjiang@chevron.com
925-842-1000 925-842-1000 925-842-1000 925-842-1000
sjohnston@chevron.com bjuliati@chevron.com cmazzei@chevron.com mmestry@chevron.com
Judith
Olmos
925-842-1000
jolmos@chevron.com
Alexis Eg
Oosterhoff Plan
925-842-1000 925-842-1000
aoosterhoff@chevron.com eplan@chevron.com
Christopher Damian Fiana Amanda Jim Sezaneh Richard Kyllie
Powers Ramesar Sari Snyder Taherian Vinas Walker
+7 312 302 6083 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
cpowers@chevron.com dramesar@chevron.com fsari@chevron.com jsnyder@chevron.com staherian@chevron.com rvinas@chevron.com kwalker@chevron.com
Abdulmohsen Sarsenbay
Zayedi-Al Zhaparov
925-842-1000 925-842-1000
azayedial@chevron.com szhaparov@chevron.com
36
Fi rst
Last
Darren Mariana Donald Foluso Jim Ernesto Alvin Hussein Jaime Carlota Abdullah Elena Jose Jos Pedrosa Lisa Ruurd
Addis Adler Ahlwardt Ajayi Aleveras Alfaro Alfiyansyah Al-Madly Alvarez Amistad Arief Badalova Balassiano Barreto Neto Barry Bartlema
Title Regional Category Specialist (Twickenham, United Kingdom) Senior Financial Analyst (Argentina) Research Technician (USA) Economic/Decision Analyst (Nigeria) GM, Investor Relations (USA) HR Advisor, Latin America Business Unit (Brazil) Project Safety Engineer (Indonesia) Communications Supervisor (Kuwait) Business Development Analyst (Singapore) Team Lead, Recruitment & Learning (Philippines) Inventory Management Analyst (Indonesia) Decision Analyst (Russian Federation) Drilling Category Specialist/Manager (Brazil) Offshore Field Engineer (Brazil) VP and GM, Government Affairs (USA) Petroleum/ Reservoir Engineer (Thailand) Corporate Secretary and Chief Governance Officer (USA) EVP, Technology, Chemicals Mining and Health, Environment and Safety (USA)
P ho ne
E-Mail
925-842-1000 925-842-1000 510-242-5412 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
daddis@chevron.com madler@chevron.com steveahlwardt@chevrontexaco.co m fajayi@chevron.com jaleveras@chevron.com ealfaro@chevron.com aalfiyansyah@chevron.com hal-madly@chevron.com jalvarez@chevron.com camistad@chevron.com aarief@chevron.com ebadalova@chevron.com jbalassiano@chevron.com jbarretoneto@chevron.com lbarry@chevron.com rbartlema@chevron.com
Lydia I.
Beebe
925-842-1000
lbeebe@chevron.com
John E.
Bethancourt
925-842-3232
jbethancourt@chevrontexaco.co m
37
Raushan Jagjeet S. Jacquelyn
Bimurzayeva Bindra Black
Business Analyst (Kazakhstan) President, Chevron Global Refining (USA) Business Analyst (USA) President, Asia Pacific Exploration and Production (USA) Reservoir Characterization Advisor (Angola) Process Engineer (Vancouver, Canada) Category Manager (Vancouver, Canada) VP and Treasurer (USA) Manager, HES (Kazakhstan) Supply Chain Business Manager (Angola) CEO, Catchlight Energy (USA) Global Innovative Solutions Manager (Sydney, Australia) Planning Specialist, Strategy & Business Planning (Cape Town, South Africa) Manager, Fuels Technology (USA) Specialist, Decision Support (Brazil) President, Shipping (USA) Regional retail systems implementer/ Trainer/ Business Analyst (Philippines) VP, Global Marketing (Singapore) GM Sales, Greater China (China) AP Region Channel Manager (China) Business Development Manager (Singapore)
925-842-1000 925-842-1000 661-392-2637
rbimurzayeva@chevron.com jbindra@chevron.com jrbv@chevrontexaco.com
James R. Sebastien Vicki Kristina Gannon Pierre Matt Dara Michael
Blackwell Bombarde Bowman Bradley Breber Brennan Browning Burnside
925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
jblackwell@chevron.com sbombarde@chevron.com vbowman@chevron.com kbradley@chevron.com pbreber@chevron.com mbrennan@chevron.com dbrowning@chevron.com mburnside@chevron.com
Ray
Buschmann
925-842-1000
rbuschmann@chevron.com
Mbuyiseni William Evaristo Michael L.
Buthelezi Cannella Cardoso Carthew
925-842-1000 925-842-1000 925-842-1000 925-842-1000
mbuthelezi@chevron.com wcannella@chevrontexaco.com ecardoso@chevron.com mcarthew@chevron.com
Jason Colleen K. Ben Vincent
Casuncad Cervantes Chan Chao Chen
925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
jcasuncad@chevron.com ccervantes@chevron.com kchan@chevron.com bchao@chevron.com vchen@chevron.com
38
J. Rhoderick Randy Alexey R. Molly (Niquette)
Chung Cui Curry Danilov Dautel Dave
Senior Analyst, Planning, Fuel and Marine Marketing (USA) Industrial Sector Manager (Philippines) President, Chevron Natural Gas (USA) Sales Manager (Belarus) Manager, Mergers and Acquisitions (USA) Consultant (Cape Town Area, South Africa) Head of Facility Engineering & Maintenance (Utrecht, Netherlands) Recruitment Administrator (Perth Area, Australia) Comptroller Systems Support Manager (USA) Gorgon Project Risk Engineer (Perth Area, Australia) President, Chevron Petroleum India (USA) Director, Global Oil Technology and Support (USA) Recruitment Coordinator (Perth Area, Australia) Training Analyst at Firmenich SA; HR Education Consultant (South Africa) Planner at Joint Operation - (KGOC & Chevron) (Kuwait) Subsurface Manager, Venture Gas (Perth Area, Australia) Petroleum Engineer (Amsterdam Area, Netherlands) CUA, User Experience Program Manager, ITC Enterprise Business Solutions (USA)
925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
jchung@chevron.com rcui@chevron.com rcurry@chevron.com adanilov@chevron.com rdautel@chevron.com mdave@chevron.com
Bas Renae Dennis
De Lange De San Miguel Dekens
925-842-1000 925-842-1000 925-842-3559
bdelange@chevron.com rdesanmiguel@chevron.com dennis.dekens@chevrontexaco.c om
Sharin John R.
deSilva Digby
925-842-1000 925-842-1000
sdesilva@chevron.com jdigby@chevron.com
Mark Tjad
Dolson Dorrington
510-242-5977 925-842-1000
mark.dolson@chevrontexaco.com tdorrington@chevron.com
Peter
Doyle
925-842-1000
pdoyle@chevron.com
Hridayesh
Dua
925-842-1000
hdua@chevron.com
Matt
Duke
925-842-1000
mduke@chevron.com
Ard
Ehlhardt
925-842-1000
aehlhardt@chevron.com
Steve
Ellenburg
925-842-1000
sellenburg@chevron.com
39
M.
Ely
Ola J. Elvia Carla Jos Paul David
Falase Foote Fortes Frana Fredrick Fuhr
Glenn Linda
Funk Fusinati
Corporate Compliance Coordinator (USA) Site Manager at Getronics UK; Project Coordinator (Romford, UK) Manager, Planning and Analysis (USA) Recruitment Coordinator (Angola ) Training Consultant (London, United Kingdom) Senior Counsel (Singapore) FE Supervisor, Block 14 (Angola) Global Procurement Optimization Manager (Philippines) Global Category Lead Project Manager at Medfin Pty Ltd; Technical Specialist (Sydney Area, Australia) Commercial & Negotiations (Russian Federation) President and CEO, Chevron Phillips Chemical Company (USA) VP; President Chevron Global Gas (USA) Project Manager (Nigeria) General Manager, Human Resources Power Chemicals and Technology (USA) Planning Advisor (Angola ) Travel and Logistics Agent / MVS Advisor (Venezuela) Team Leader Toxicology & Health Risk Assessment (Gent, Belgium) Manager, Business Development (China) Financial Forecast Analysis and Reporting (Argentina)
925-842-1000
mely@chevron.com
925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
ofalase@chevron.com jfoote@chevron.com ecarlafortes@chevron.com jfrana@chevron.com pfredrick@chevron.com dfuhr@chevron.com
925-842-1000 925-842-1000
gfunk@chevron.com lfusinati@chevron.com
Matthew
Gabriel
925-842-1000
mgabriel@chevron.com
Jeff
Gale
925-842-1000
jgale@chevron.com
Greg C. John D. Jim
Garland Gass Gay
925-842-1000 925-842-1000 925-842-1000
ggarland@chevron.com jgass@chevron.com jgay@chevron.com
Thomas Brian Samanth
Geesey Gilliard Gonzalez
925-842-2622 925-842-1000 925-842-1000
tgeesey@chevrontexaco.com bgilliard@chevron.com sgonzalez@chevron.com
Walter Baomin Eduardo
Gorr Guo Hamburg
925-842-1000 925-842-1000 925-842-1000
wgorr@chevron.com bguo@chevron.com ehamburg@chevron.com
40
Jan Sri
Hartman Hastono Sakti
S.
Hayward
Peter Tjahjono, Craig Nicole
Hellemans Hendro Hiler Hodgson
Guy C. John
Hollingsworth Holmes
Tom
Holst
Bart Katty Mark A. Oyvind
Hommez Hoste Humphrey Huus
Petroleum Engineer (The Hague Area, Netherlands) Petroleum Engineer (Indonesia) Business Consultant, Chevron Products Company (USA) Sales & Marketing Manager Co-monomers /PAO (Antwerp, Belgium) Lead reservoir Engineer (Indonesia) Health Environment and Safety Technician (USA) Senior Communications Advisor (Perth, Australia) President, Eurasia, Europe, and Middle East Exploration and Production (EMEA) Senior Programmer (Calgary, Canada) Manager, Business Development (Russian Federation) Marketing Manager Consumer Europe and Eurasia (Bruges, Belgium) Marketing Specialist (Gent Area, Belgium) VP and Controller (USA) Project Management Consultant (Thailand) Senior Business Strategic Planning Analyst, Chevron Products Company (USA) VP and General Counsel (USA) Regional Manager, Crude Houston, Chevron Products Company (USA) Research Technical (USA) Manager, Global Supply Chain Network Optimization (USA) Global Account Manager (Perth, Australia)
925-842-1000 925-842-1000
jhartman@chevron.com shastonosakti@chevron.com
925-842-1000
shayward@chevron.com
925-842-1000 925-842-1000 510-242-4405 925-842-1000
phellemans@chevron.com thendro@chevron.com craighiler@chevrontexaco.com nhodgson@chevron.com
925-842-1000 925-842-1000
ghollingsworth@chevron.com jholmes@chevron.com
925-842-1000
tholst@chevron.com
925-842-1000 925-842-1000 925-842-1000 925-842-1000
bhommez@chevron.com khoste@chevron.com mhumphrey@chevron.com ohuus@chevron.com
R. Charles A.
Irving James
925-842-1000 925-842-1000
rirving@chevron.com cjames@chevron.com
L. Keith
Jester Johnson
925-842-1000 661-391-4335
ljester@chevron.com ktjh@chevrontexaco.com
Steven David
Jurecki Kagi
925-790-6628 925-842-1000
saju@chevrontexaco.com dkagi@chevron.com
41
Aliya David
Karymsakova Keilty
Ashish George L. Ronald B.
Khosla Kirkland Kiskis Koc
Attorney (Kazakhstan) Subsea Controls Engineer (Perth, Australia) Director, Business Development / M&A (Singapore) EVP, Upstream and Gas (USA) President, Oronite Additives (USA) VP, Finance, Chevron Overseas Petroleum (USA) Project Controls Coordinator (The Hague, Netherlands) Business Development & Commercial Specialist (Indonesia) Regional Procurement Specialist (Singapore) Refining Technician (USA) Integrated Marketing Manager (Cape Town, South Africa) Managing Director of Chevron Australia Angola LNG - Shareholder Assurance (Angola) Regional Business Analyst & Operational Excellence Champion (Singapore) Quality Manager (Swansea, United Kingdom) Corporate VP, Human Resources (USA) Sales Manager (Ukraine) Associate Chemist (Antwerp Area, Belgium) President, Chevron TCI, Inc. (USA)
925-842-1000 925-842-1000
akarymsakova@chevron.com dkeilty@chevron.com
925-842-1000 925-842-1000 925-842-1000 925-842-1000
akhosla@chevron.com gkirkland@chevron.com rkiskis@chevron.com bkoc@chevron.com
Sven
Kohn
925-842-1000
skohn@chevron.com
Siska George Charles
Komala Kooi Koske
925-842-1000 925-842-1000 510-242-1480
skomala@chevron.com gkooi@chevron.com cfko@chevrontexaco.com
Niall Roy Casey
Kramer Krzywosinski LaJeunesse
925-842-1000 925-842-1000 925-842-1000
nkramer@chevron.com rkrzywosinski@chevron.com clajeunesse@chevron.com
Calvin
Lam
925-842-1000
clam@chevron.com
Andy Joe W. Valeriy Pascal Alan
Lang Laymon Lebega Lemberge Levine
925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
alang@chevron.com jlaymon@chevron.com vlebega@chevron.com plemberge@chevron.com alevine@chevron.com
42
Leo G.
Lonergan
Gary P. J. Phil
Luquette Lyness Maddox
Regina Coeli Rebecca Preston Bianca Driani John W. Stephen
Mamede Mannion Mascaro Mayasari McDonald Meech
Chief Procurement Officer; VP Joint Ventures and New Business Development, Global Downstream Operations (USA) President, Chevron North America Exploration and Production (USA) Assistant Treasurer, Insurance (USA) Cost Control Supervisor (Melbourne, Australia) Global Marketing, Southern Cone Lead Trainer (Brazil) Manager (Cape Town, South Africa) Brand Specialist (Brazil) Procurement Specialist (Indonesia) VP and CTO (USA) District Manager (Singapore) Head Legal Department Benelux (Apeldoorn, Netherlands) President, Chevron Energy Technology (USA) Deputy Asset Manager (Thailand) Manager, Electrical, Controls, and Information Technology, Chevron Technology Ventures (USA) Research Technician (USA) Offshore Construction/Commissioni ng Engineer (Perth, Australia) President, Africa and Latin America Exploration and Production (USA) HR Manager (Colombia)
925-842-1000
llonergan@chevron.com
925-842-1000 925-842-1000 925-842-1000
gluquette@chevron.com jlyness@chevron.com pmaddox@chevron.com
925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
rmamede@chevron.com rmannion@chevron.com bmascaro@chevron.com dmayasari@chevron.com jmcdonald@chevron.com smeech@chevron.com
Gert Melody Oleg
Meijerman Meyer Mikhailov
925-842-1000 925-842-1000 925-842-1000
gmeijerman@chevron.com mmeyer@chevron.com omikhailov@chevron.com
Vesna Noley
Mirkovic Morris
925-842-1000 510-242-5167
vmirkovic@chevron.com noley@chevrontexaco.com
Graeme
Morrison
925-842-1000
gmorrison@chevron.com
Ali Juana
Moshiri Munoz
925-842-1000 925-842-1000
amoshiri@chevron.com jmunoz@chevron.com
43
Trish Rajesh Mark A.
Murison Nagar Nelson
Business Analyst (Perth Area, Australia) General Manager - Indirect Sales (India) President, Global Lubricants (USA) Global Marine Product Line Specialist (The Hague, Netherlands) ES Technical Team LeadEOR/Portfolio (Thailand) Chairman and CEO (USA) Lead Planning Engineer (Nigeria) President, Pittsburg & Midway Coal Mining (USA) Supply Chain, Procurement, Import and Export Manager (Brazil) Subsea Material Coordinator (Brazil) Geologist/Project Manager (Thailand) VP, Upstream Capability (USA) Senior Counsel (Perth, Australia) Finance Assistant, Accounting & Finance (The Hague, Netherlands) VP, Business Development (USA) VP, Molecular Diamond Technology (USA) Regional Procurement Mgr (Cape Town, South Africa) President, Chevron Global Supply and Trading (USA) Manager, Investor Relations (USA) Development Analyst (Perth Area, Australia) Manager, International Financing (USA) President, Chevron Global Power Generation (USA)
925-842-1000 925-842-1000 925-842-1000
tmurison@chevron.com rnagar@chevron.com mnelson@chevron.com
Ilse Chris David J. Emil Steven Adriana Alonso Daud Marco Jan Chris Schellie-Jayne
Oelius-Smaal Oglesby OReilly Orujov Parker
925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
ioelius-smaal@chevron.com coglesby@chevron.com doreilly@chevron.com eorujov@chevron.com sparker@chevron.com
Patavino Pires Pluis Prattini Price
925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
apatavino@chevron.com mpires@chevron.com jpluis@chevron.com cprattini@chevron.com sprice@chevron.com
Aubine Jay R. Waqar
Prinzen Pryor Qureshi
925-842-1000 925-842-1000 510-242-3538
aprinzen@chevron.com jpryor@chevron.com wqureshi@chevrontexaco.com
Sarath David C. Randy Phil M. Rebecca B.
Ravipati Reeves Richards Riley Ring Roberts
925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
sravipati@chevron.com dreeves@chevron.com rrichards@chevron.com priley@chevron.com mring@chevron.com rroberts@chevron.com
44
Peter J. German Dario Connie David
Robertson Roosen Rossi Saari-Heckley Samson
Vice Chairman; Policy, Government and Public Affairs; Human Resources (USA) Business Development Coordinator (Argentina) Oil and Gas Sales Coordinator (Argentina) HR Business Partner (Alberta, Canada) GM, Public Affairs (USA) Manager, Contracts and Compliance, Chevron Global Upstream & Gas (CGUG), Supply Chain Management LP Planner, Crude Oil Economics (The Hague, Netherlands) General Manager (Netherlands) General Tax Counsel (USA) Human Resources Project Leader (Angola) Technical Researcher (USA) Project Manager (Philippines) Assistant Treasurer (USA) Senior Project Management VP, Strategic Planning (USA) Manager, Benefit Plan Investments, Analysis and Actuarial (USA) Director, HR & Org. Development (Bangladesh) Employee Relations Advisor Europe (London, United Kingdom) Crude Market Analyst (London, United Kingdom) Financial Analyst (Kazakhstan)
925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
probertson@chevron.com groosen@chevron.com drossi@chevron.com csaari-heckley@chevron.com dsamson@chevron.com
Alan
Schenk
925-842-1000
aschenk@chevron.com
Roland Gerard Thomas R. Tennille Ravindra John Howard B. Pam Paul K.
Schotte Schut Schuttish Scott Shah Sheffield Sheppard Shelton Siegele
925-842-1000 925-842-1000 925-842-1000 925-842-1000 510-242-3014 925-842-1000 925-842-1000 925-842-1000 925-842-1000
rschotte@chevron.com gschut@chevron.com tschuttish@chevron.com tscott@chevron.com rshah@chevrontexaco.com jsheffield@chevron.com hsheppard@chevron.com pshelton@chevron.com psiegele@chevron.com
D.
Smay
925-842-1000
dsmay@chevron.com
Cheronda
Smith
925-842-1000
csmith@chevron.com
Natalie Yerzhan Bakhyt
Stewart Suleyev Sultanbayeva
925-842-1000 925-842-1000 925-842-1000
nstewart@chevron.com ysuleyev@chevron.com bsultanbayeva@chevron.com
45
Agus
Susianto
Eric Charles A. Andres Itoro-Obong
Tan Taylor Tugendhat Usoroh Van der Spiegel
Geologist (Indonesia) Regional Sales & Marketing Manager (Singapore) VP Health, Environment, and Safety (USA) VP, Products and Technology (USA) Drilling Engineer (Nigeria) HR, Operations Manager Northwest Europe (Gent, Belgium) Polyethylene Marketing & Sales Manager, E/A/ME (Brussels, Belgium) Organization Development Consultant (Cape Town Area, South Africa) Area Sales Manager and Feedstock Procurement (Antwerp, Belgium) Business Support Manager (Brazil) Manager (Philippines) EVP, Strategy and Development (USA) Senior Project Accountant Gorgon (Perth, Australia) Decision Analysis Consultant, Chevron Energy Technology (USA) VP, San Joaquin Valley Business Unit (USA) EVP, Global Downstream (USA) VP, Commercial Development, Chevron Global Power (Singapore) Corporate Affairs and Communications Manager (Delhi, India) Financial Analyst (Venezuela) VP, Finance and CFO (USA)
925-842-1000
asusianto@chevron.com
925-842-1000 925-842-1000 510-242-1285 925-842-1000
etan@chevron.com ctaylor@chevron.com atug@chevrontexaco.com iusoroh@chevron.com
Geert
925-842-1000
gvanderspiegel@chevron.com
Machiel
Van Ingen
925-842-1000
mvaningen@chevron.com
Mark
Veary
925-842-1000
mveary@chevron.com
Jan Anderson Sylvia John S. Lisa William Spencer Warner Michael K.
Verboven Vicente Villa Watson Wetherell
925-842-1000 925-842-1000 925-842-1000 925-842-1000 925-842-1000
jverboven@chevron.com avicente@chevron.com svilla@chevron.com jwatson@chevron.com lwetherell@chevron.com
Wheat Williams Wirth
925-842-1000 925-842-1000 925-842-1000
wwheat@chevron.com wwilliams@chevron.com mwirth@chevron.com
Byron
Wong
925-842-1000
bwong@chevron.com
Rajni James Patricia E.
Yadav Yardley Yarrington
925-842-1000 925-842-1000 925-842-1000
ryadav@chevron.com jyardley@chevron.com pyarrington@chevron.com
46
Shariq Rhonda I.
Yosufzai Zygocki
President, Global Marketing (USA) VP, Policy, Government, and Public Affairs (USA)
925-842-1000 925-842-1000
syosufzai@chevron.com rzygocki@chevron.com
47
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CRUSH Report is a trademark and the property of SELIGENCE, LLC. The information contained in CRUSH Report was compiled by SELIGENCE, LLC from public sources (the information). The information has not been verified by SELIGENCE, LLC. It is understood that SELIGENCE, LLC is not responsible for the accuracy of the information. The sale of CRUSH Report by parties other than SELIGENCE, LLC is prohibited. SELIGENCE, LLC clients may not forward or distribute CRUSH Report to third parties.
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INFORMATION TECHNOL OGY HIGHLIGHTS

EARNINGS CALL TRANSCRIPT

CRUSH Alerts Sales Triggers

Fi rst USA C o ntacts

John Bob Jim Ben Terry

Apilado Beach Boots Bosma Bourland

925-827-6432 925-842-3626 925-842-1000 925-842-0593 925-842-1000

japilado@chevrontexaco.com bob.beach@chevron.com jboo@chevrontexaco.com sbos@chevrontexaco.com terrybourland@chevron.com

Martin William Peter Mike

Bowin Braun Breunig Brooks

281-596-3509 832-854-4366 832-854-6851 925-842-1265 925-842-1000 x5219 832-854-6515 925-842-6023 925-842-2674

martybowin@chevrontexaco.com wjbraun@chevron.com pbreunig@chevron.com mikebrooks@chevron.com

Wendy Charles Lawrence Rachelle

Brumbach Bush Button Cassady

wbrumbach@chevrontexaco.com chuckbush@chevrontexaco.com lbutton@chevrontexaco.com rcassady@chevrontexaco.com

Louie V Joe Joseph John Jim Karen Shaun Jeff Kevin

Ehrlich Fielding Fink Grant Green Grote Haggmark Hedges Hickman

925-790-3412 510-842-2259 925-842-1000 925-842-4285 925-842-1000 925-842-4930 925-842-1395 713-954-6974 925-842-1000

olve@chevrontexaco.com jefi@chevron.com jafi@chevrontexaco.com jcgr@chevrontexaco.com jgreen@chevron.com kgrote@chevrontexaco.com shaunh@chevron.com hedgeja@chevrontexaco.com khickman@chevron.com

Mike Keith Steven

Higgins Houser Howard

925-680-3042 510-242-4978 925-845-4625

mhig@chevron.com keithhouser@chevrontexaco.com slho@chevrontexaco.com

Robert Richard Harbo David

Hyde Jackson Jensen Johnson

510-242-1548 925-842-1000 510-242-5707 510-242-3023

rghy@chevrontexaco.com richardjackson@chevron.com harbo@chevrontexaco.com davidr.johnson@chevrontexaco.c om

Girish Mark Kedar Chris Randy Randall Allan Mike

Kale Kanitra Kapadia Kerstiens Krotowski Kubota Lagang Lemons

925-842-2020 925-842-1000 925-827-6839 832-813-4100 925-842-1000 925-842-8343 925-842-8744 925-842-0683

girish.kale@chevron.com mkanitra@chevron.com khka@chevrontexaco.com chris.kerstiens@chevron.com rkrotowski@chevron.com kubotr@chevrontexaco.com alll@chevron.com lemonjm@chevrontexaco.com

Mark Darla Warren Leslie

Lewis Lynd Merkel Meyers

713-752-4808 925-842-1329 510-242-1631 925-827-6931

mark.lewis@chevron.com darla@chevron.com wmer@chevrontexaco.com lesliemeyers@chevrontexaco.com

Jack Steven Mike Steve Saheed Scott Loren Ramesh Michael

Morris Musso Norse Nudelman Olajide Owens Quan Ramaswamy Reddy

925-842-5357 925-842-1000 925-842-1000 925-842-2982 713-754-3391 925-842-0886 925-358-5011 925-680-3550 925-842-4100

jemorris@chevrontexaco.com sjmu@chevrontexaco.com michael.norse@unocal.com noodles@chevrontexaco.com osah@chevron.com scottowens@chevrontexaco.com lquan@chevrontexaco.com ramr@chevrontexaco.com mreddy@chevrontexaco.com

Bruce Jeffrey Mark James Ricard

Reynolds Robinson Rose Sampson Scheuerman

713-432-3804 510-242-4596 510-842-1000 907-263-7859 510-242-5409

rnld@chevrontexaco.com jeffrobinson@chevrontexaco.com mtro@chevron.com jsampson@chevron.com rscheuerman@chevrontexaco.co m

Sharon Brian Walt

Sloan Stripling Temple

925-842-3314 510-242-2145 281-287-7890

sharonsloan@chevrontexaco.com bmst@chevrontexaco.com templew@unocal.com

Trinh Waddell Wallace White Wilson Wong Yee

281-287-5282 925-842-2956 925-842-4438 925-842-1000 925-842-1000 925-842-8182 925-842-1000

ngan.trinh@unocal.com dhwa@chevrontexaco.com lindawallace@chevron.com jwhite@chevron.com swilson@chevron.com lewo@chevron.com eyee@chevron.com

Mantas Kun Yuan Alberto

Andriekus Cheong Cividanes

Helen Taco Luis Marcelo

Fairclough Fekkes Felipe Ferraz

925-842-1000 925-842-1000 925-842-1000

mandriekus@chevron.com cheong@chevron.com acividanes@chevron.com

925-842-1000 925-842-1000 925-842-1000 925-842-1000

hfairclough@chevron.com tfekkes@chevron.com lfelipe@chevron.com mferraz@chevron.com

Stuart Budhi Carlos Sergio Manish

Johnston Juliati Mazzei Mestry

925-842-1000 925-842-1000 925-842-1000 925-842-1000

sjohnston@chevron.com bjuliati@chevron.com cmazzei@chevron.com mmestry@chevron.com

Christopher Damian Fiana Amanda Jim Sezaneh Richard Kyllie