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BM/APR 2006/MGT162/160

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

FUNDAMENTALS OF MANAGEMENT MGT162/160 APRIL 2006 3 HOURS

INSTRUCTIONS TO CANDIDATES This question paper consists of four (4) parts: Part A (20 Questions) Part B (20 Questions) Part C (5 Questions) Part D (5 Questions

Answer ALL questions from PART A, B and C and THREE (3) questions from PART D i) Answer PART A in the True/ False Answer Sheet, ii) Answer PART B in the objective Answer Sheet iii) Answer PART C and PART D in the Answer Booklet. Start each answer on a new page.

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Do not bring any material into the examination room unless permission is given by the invigilator.

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Please check to make sure that this examination pack consists of: i) the Question Paper ii) an Answer Booklet - provided by the Faculty iii) a True/False Answer Sheet - provided by the Faculty iv) an Objective Answer Sheet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO


This examination paper consists of 10 printed pages
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BM/APR 2006/MGT162/160

PART A Mark (T) for true and (F) for False statements on the answer sheet provided. 1. 2. Determining who reports to whom is part of controlling function. Conceptual skills become less important as a manager moves to higher management level. Unity of command is the number of subordinates a manager can supervise efficiently and effectively. Reading is a form of communication. Communication is a process in which sender, messages, channels, and receivers remain constant or static. Food, air, water and shelter are all security needs and form the lowest level in Maslow's hierarchy. The most ideal leadership style according to Blake and Mouton in their managerial grid is 1,9. Organizational, Interpersonal, and Informational are the three broad strategies of managerial roles identified by Henry Mintzberg. The more encoding communication. matches the message sent, the more effective the

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"Decisional roles" exist when a manager have to disseminate information for individuals within and outside the organization. Bonnie Bobson holds the title of Plant Manager in the Green Tree Manufacturing Company. She would be classified as a top manager. An organization is said to be centralized if power and authority is delegated from higher levels to lower levels of the organization. A person is said to have coercive power if he has the ability to reprimand, demote, withhold pay raises, or fire employees.

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Planning and controlling has no link because both are separate functions of management. Contingency approach to leadership suggests that there is one style that is applicable to all situations. The communication network of an organization which is informal and which is not officially sanctioned by management is known as the grapevine. Quality is the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs. When a computer company sets up sales department for home users and small business users, the structure used is division by customer. Motivation is an internal state of mind that makes certain outcomes appear attractive. The regulation of one or more organization activities to facilitate goal attainment is known as control.

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PART B (20 MARKS) Choose the most correct answer for each question and mark it on the Objective Answer Sheet provided. 1. In the Hersey and Blanchard situation theory, the leadership style characterized by high task and high relationship behaviour is called . A. B. C. D. 2. telling selling participating delegating

Which of the following is (are) organization(s)? A. B. C. D. Hospital Universiti Technologi Mara Burger King All of the above

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When Encik Kamaruddin, CEO of Kamar Electric, sets goal for every Kamar Electric Business to be the first or second in its industry, he has engaged in . A. B. C. D. planning organizing leading controlling

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Self- actualization refers to people's need to A. B. C. D. feel secure have social interaction achieve the highest level they are capable of get recognition

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BM/APR 2006/MGT162/160

What barrier to communication exist when two people attach different meanings to the same word? A. B. C. D. Jargon Semantics Synectics Dialog

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In which type of organization is considerable amount of authority passed down from top management to lower management. A. B. C. D. Centralized Functional Expert Decentralized .

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Plans developed for recurring activities are called A. B. C. D. single use plan operating plan tactical plan standing plan

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According to them to gain "maturity". A. B. C. D.

, a leader not only motivates their workers, but also assist

Mouton and Blake Path goal approach Traits theory Hersey and Blanchard

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Azura is facing a decision where she cannot assess the probability of occurrence for the various state of nature. This type of decision-making situation is known as

A. B. C. D.

decision making under risk decision making under uncertainty decision- making under pressure decision- making under certainty

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CONFIDENTIAL 10. Which is NOT a benefit of delegation? A. B. C. D. 11.

BM/APR 2006/MGT162/160

It leads to a more involved workforce. It leads to a better decision- making. It lead to a less empower workforce. It facilitates employee development.

When Robert Crandall, Chairman of American Airlines, first introduced super saver fares and made "frequent flier" programs possible, he is performing the role. A. B. C. C. entrepreneur leader resource allocator Non of these

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Raj is a plant manager for Bell Electronics. This morning he presented two retiring employees with certificates of appreciation and gold watches. What managerial was Raj fulfilling? A. B. C. D. Leader Disseminator Figurehead Resource allocator

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In her role as supervisor of a diverse workforce, Tyra says she uses whatever style of management seems to fit individual employees needs. Her management style conforms to which theory of management? A. B. C. D. Participative management TQM The Contingency approach Theory Y planning focuses on determining the day-to-day activities in the organization. A. B. C. D. Operational Contingency Administrative Strategic

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Who of the following is recognized for contributing to the concept of "quality circles"? A. B. C. D. Joseph Juran Kaoru Ishikawa Edward Demings Homer Sarasohn

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All of the following are basic components of a total quality management strategy EXCEPT: A. B. C. D. employee involvement technology materials all of the above are basic components of total quality management strategy.

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All of the following are examples of nonverbal communication EXCEPT: A. B. C. D. a sales meeting facial expression style of dress distance between two people is an example of middle manager. chief executive officer president supervisor division head control method focus on what occurs during the work process. A. B. C. D. Pre- action Steering Screening or Yes/ No Post-action

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A A. B. C. D.

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20. Job security and salary in an organization are examples of A. B. C. D. satisfier factor growth factors existence factor hygiene factors

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CONFIDENTIAL SECTION C (30 MARKS) QUESTION 1

BM/APR 2006/MGT162/160

Briefly discuss the FOUR (4) functions of management. (6 marks)

QUESTION 2 Briefly explain TWO (2) types of communication channels under vertical communication. (6 marks)

QUESTION 3 Write short notes on the following: a) Unity of command b) Decentralization c) Empowerment (2 marks) (2 marks) (2 marks)

QUESTION 4 Explain the THREE (3) basic skills required by managers. (6 marks)

QUESTION 5 Explain with examples, any THREE (3) types of control. (6 marks)

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CONFIDENTIAL SECTION D (30 MARKS) QUESTION 1

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BM/APR 2006/MGT162/160

With the aid of a diagram, describe the leadership styles developed by Hersey and Blanchard. (10 marks) QUESTION 2 Explain with examples, French and Raven's bases or sources of power. (10 marks)

QUESTION 3 a) Briefly explain programmed and non-programmed decision. (4 marks) b) Identify and explain the three (3) conditions in decision- making. Give examples. (6 marks)

QUESTION 4 a) Define management from the Islamic Perspective. (2 marks) b) List and explain four (4) principles of an effective Islamic Leader. (8 marks)

QUESTION 5 In managing organizations, managers often face barriers to effective communication. Discuss five (5) barriers to effective communication and explain methods to overcome them.

(10 marks)

END OF QUESTION PAPER

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