Why Upgrade to Oracle E-Business Suite Release 12.

1 Cheat Sheet
Key Messages for E-Business Suite 11i Customers:
VALUE: Obtain value from pervasive enhancements across the entire E-Business Suite today and in the future QUALITY: Achieve quality results proven from many successfully completed implementations ROADMAP: Choose the roadmap with product options and support policies that enable your business strategy

Key Message

Expanded Message
(supporting facts and capabilities)

Background
(why are we saying this?)

1. VALUE: Obtain value from pervasive enhancements across the E-Business Suite today and in the future
EBS 12.1 delivers 575 significant functional enhancements across SCM, Procurement, HCM, Projects, MDM, Service, and Applications Technology. Release 12.1 builds upon and completes the global foundation introduced with Release 12s Financials architecture and Applications Technology improvements. Many EBS customers remain unaware of the full breadth of capabilities delivered in 12.1. It is not merely a dot release, but is instead a comprehensive release with improvements for every line of business user (supply chain, procurement, HR, finance, IT). Refer to the family level cheat sheets in this guide for more details. In addition to expanded functionality that eliminates costly customizations, EBS 12.1 also delivers an improved user interface for endusers, as well as simple and predictable applications management capabilities. All organizations (both products- and services-based) can benefit from: o New 12.1 Advanced Procurement solutions:
Spend Classification, Supplier Lifecycle Management

EBS 12.1 introduces 15 new products that deliver value in many areas, including HR, procurement, supply chain planning, master data management, and business intelligence.

o New Talent Management solutions:

Incentive Compensation Analytics , Succession Planning

New Master Data Management solutions include:

Oracle Site Hub, Product Information Hub for Retail, Product Information Hub for Telco, Supplier Hub,

Products-based companies will be especially interested in:

o New 12.1 supply chain planning solutions: Oracle Advanced Planning Command Center, Oracle Demand Signal Repository ,Oracle Service Parts Planning, Oracle Manufacturing Operations Center,Oracle Landed Cost Management o New 12.1 channel revenue management solutions: Oracle Supplier Ship & Debit , Oracle Price Protection

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Oracle will continue to invest in the E-Business Suite in the future. At OpenWorld 2009, Larry announced at least 10 more years of R&D investment for the AppsUnlimited product lines. Subsequent point releases beyond 12.1 are already planned and development is under way to deliver these ongoing point releases that customers will be able to consume without a major upgrade effort.

11i10 was released in November 2004, release 12 in January 2007, 12.1 in May 2009, and 12.1.2 in December of 2009. These releases reflect 6 plus years of development advances that 11i customers have not yet taken advantage of. It is important to reassure customers that Oracles commitment to their EBusiness Suite investment is continuing into the future, not only through the delivery of major releases like 12 and 12.1, but also by delivering ongoing and easily digestible point releases. For example, 12.1.3 is targeted for the latter part of CY2010.

2. QUALITY: Achieve quality results proven from many successfully completed implementations
Customer adoption for Release 12.x is strong. There are many customers who have already completed their upgrade to EBS12.x, or are currently in the process of implementing. See customer success section below for examples. Customers have achieved predictable results from their upgrade projects. Customers across all industries (manufacturing, public sector, financial services, Telco, engineering & construction, etc.) are successfully running their businesses on 12.x. These customers range in size from midmarket to large enterprises, and have implemented various product families in the E-Business Suite portfolio.

EBS 12.1 is a stable release. Any quality issues with Financials 12 have been completely addressed.

The best proof point of 12.1s quality is through customer success stories. For example, Chicago Public Schools implemented 12.1 in 6 months. See additional customer success stories below.
quality issues should now be addressed. The reference survey respondents were all R12 customers, and their rankings did not indicate major concerns. One reference specifically commented on having seen quality improvements as they moved from 12.0.4 to 12.0.6. - Nigel Rayner, June 2009, Gartner Core Financials Marketscope (Note that Nigel Rayner is the lead Gartner analyst for Financials)

3. ROADMAP: Choose the roadmap with product options and support policies that enable your business strategy
Premier Support for EBS 11.5.10 ends in November 2010, while Premier Support for EBS 11.5.9 ended in June 2008. Customers on 11.5.10 have the option of purchasing Extended Support for an additional fee. As an added benefit, the additional fees for the first year of Extended Support are waived (from November 2010 to November 2011). Customers should be reviewing their upgrade strategies now. With Premier Support ending on November 2010, customers can elect to go on Extended Support in order to provide sufficient time to plan and execute the upgrade. As a further incentive and in response to user group feedback, Oracle is waiving the fees for the first year of Extended Support for customers on 11i10 to encourage them to focus on their EBS upgrade efforts in the next 6-18 months. (Waiver of Extended Support Fees FAQ) Extended Support fees are calculated as a 20% uplift over a customers current Premier Support fees. For example, if Premier Support fees are 22% of license,
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then Extended Support will be roughly 26% of license. The best way to take advantage of Fusion Applications in the future is to stay current on the latest Applications Unlimited releases. Fusion Applications are designed to co-exist with current Applications Unlimited investments, allowing customers to enjoy the benefits of new capabilities and to seamlessly evolve their applications architecture over time. A common customer question is whether to stay on EBS 11i and then upgrade directly to Fusion Applications when it is available. For most customers, the optimal strategy is to upgrade to EBS 12.1 first and then consider the additional value offered by Fusion Applications when it is released. Fusion Applications and Applications Unlimited product lines are not an either/or scenario. Both Fusion Applications and Application Unlimited use Fusion Middleware as its technology foundation. By staying current on EBS 12.1 and implementing Fusion Middleware, customers are already on the path to Fusion. Programs like Oracle Consultings Upgrade Value Assessment help customers assess their upgrade options and the benefit of new capabilities in 12.1. Provided by Oracle Support Services, utilities such as the Upgrade Assistant takes customers through the upgrade with methodical and repeatable steps that ensure a smooth upgrade project.

Oracle provides many tools and programs to help customers evaluate, plan, and execute their upgrade roadmap.

Customer Success
Abu Dhabi Media (EMEA, Media)

Proof Points
Upgraded from 11.5.9 to 12.1 on time and on budget while increasing efficiency by automating financial and supply chain processes Achieved ability to create accounting rules that are specific to the business. Reduced manual adjustment and streamlined financial period close process Created more useable check and wire payment documents with Oracle BI Publisher Planned to save US$5.3 million over five years as a result of improved data accuracy and increased employee efficiency Reduced the time required to collect summary data from six weeks to a few seconds, with access to consolidated data Reduced the time required to produce complex HR reports from

Customer Quotes

For the latest release 12.x customer status, go to the EBS Customer Reference Report.
Abu Dhabi Media Company is growing rapidly, and E-Business Suite Release 12.1 will play a key role in this growth. We have already seen performance increases and everything is a lot more user-friendly. In fact, the feedback from users has been very positive. Atif Ashfaq, Technology Project Manager, Abu Dhabi Media Company Because Agility expanded by acquiring other companies, we had serious integration issues with every business unit using its own system. The Oracle solution has allowed us to share data much more easily. Collaboration is much easier and we are now a much more cohesive organization.
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Agility Logistics (EMEA, Travel & Transportation)

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weeks to seconds

Ian G. Paisley, Vice President, Human Resources Information Services, Agility We went live with Oracle E-Business Suite Release 12.1 on time and on budget. The new features in the latest version will enable us to operate more efficiently and effectively, such as managing our US$6 billion capital and grant monies. Prasad Nettem, Director for Enterprise Financial Systems, Chicago Public Schools We deployed the upgraded Oracle E-Business applications to approximately 2,000 to 3,000 users with minimal downtime or disruption in productivity. The flexible solution ensures that we can easily expand our Oracle footprint to further improve our business processes. Rehan Aslam, IT Director, McDonalds

Chicago Public Schools (US, Public Sector)

Upgraded to 12.1 to take advantage of new functionality with minor impact to its 6,000 users in 700 departments, from procurement to budgeting and treasury users Initially began with an 12.0.6 upgrade project; switched to 12.1 in the middle of the project but still completed the implementation on time, prior to the start of the school year Upgraded to 12.1 to standardize construction management processes, track and manage costs by project areas, and ensure continued premier support Swift end-user adoption was facilitated by the consistent user interface and increased web capabilities in 12.

McDonalds (US, Retail)

Zebra Technologies (US, High Tech)

Upgraded to 12.1 globally in Europe, North America, Latin America, and Asia running on a single instance to provide a business process platform to support offshore assembly requirements Leveraged new EBS Financials architecture to enable shared services, improve tax reporting for 9 different countries, and streamline currency conversion IT achieved credibility and effectively supported more than 2,500 users by rapidly completing the upgrade in a manner that was seamless and transparent to the lines of business

Oracle E-Business Suite Release 12.1 is the backbone to all other modules that we are deploying. Its home for global financials, the core for our CRM, and it is where all of our order fulfillment takes place. Oracle has delivered what it promised. - Don OShea, Chief Information Officer, Zebra Technologies Corporation

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