S.NO
AGE GROUP
NO OF RESPONDENTS
PERCENTAGE
1 BELOW 20 YEARS 2 20-25 YEARS 3 25-30 YEARS 4 ABOVE 30 YEARS 15 33% 18 24% 30 40% 12 16%
TOTAL
75
100
INTERPRETATION
From the above table it is clear that , 16% of the respondents were in the age group of less than 20 years , 40% of the respondents were in the age group of 20-25 years ,24% of the respondents were in the age group of 25-30 years , 33% of the respondents were in the age group of more than 30 years
STUDENT
25
33.3%
BUSINESS
25
33.3%
PROFESSION
19
25.3%
OTHER
06
8%
TOTAL
75
100%
INTERPRETATION
From the above table it is clear that , 33.3% of the respondents were students , 33.3% of the respondents were business as their occupation , 25.3% of the respondents were professionals, 8% of the respondents were other occpation.
33.30%
33.30%
25.30%
8%
2000-4000
10
13.3%
4000-6000
13
17.3%
6000-10000
20
26.7%
10000 ABOVE
32
42.7%
TOTAL
75
100%
INTERPRETATION
From the above table it is clear that , 13.3% of the respondents were in the income group of2000-4000,17.3% of the respondents were in the income group of4000-6000,26.7% of the respondents were in the income group of 6000-10000, 42.7% of the respondents were in the income group of more than 10000 rupees per month.
ESP
42.70%
S.NO
MARITIAL STATUS
NO OF RESPONDENTS
PERCENTAGE
MARRIED
35
46.7%
UNMARRIED
40
53.3%
75
100
INTERPRETATION:
The above table shows that 46.7% of the respondent were married , 53.3% of the respondent were unmarried.
MARRIED
UNMARRIED
47
53
SSLC
2.6%
PLUS 2
11
14.7%
GRADUATION
51
68%
OTHER
11
14.7%
TOTAL
75
100%
INTERPRETATION
From the above table it is clear that , 2.6% of the respondents were completed sslc , 14.7% of the respondents were completed their plus two , 68% of the respondents were completed their graduation , 14.7% of the respondents were noted as others towards their qualification.
ESP
0.00%
60.00% 50.00%
40.00%
30.00% 20.00% 10.00%
0.00%
HIGHLY SATISFIED
42
56%
SATISFIED
17
22.7%
NOT SATISFIED
12%
DISSATISFIED
9.3%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 56% of the respondents were highly satisfied towards the perception on free service, 22.7% of the respondents were satisfied towards the perception on free service,, 12% of the respondents were neutral towards the perception on free service, 9.3% of the respondents were dissatisfied towards the perception on free service.
56%
22.70% 12%
9.30%
HIGHLY SATISFIED
18
24%
SATISFIED
29
38.6%
NEUTRAL
14
18.7%
DISSATISFIED
14
18.7%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 24% of the respondents were highly satisfied towards the perception on paid services, 38.6% of the respondents were satisfied towards the perception on paid services , 18.7% of the respondents were neutral towards the perception on paid services , 18.7% of the respondents were dissatisfied towards the perception on paid services.
NEUTR L 19
S TISFIE 38
ISS TISFIE 19
HIGHLY S TISFIE 24
HIGHLY SATISFIED
16
21.3%
SATISFIED
28
37.3%
NEUTRAL
21
28%
DISSATISFIED
10
13.3%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 21.3% of the respondents were highly satisfied towards the perception on insurance payment, 37.3% of the respondents were satisfied towards the perception on insurance payment, 28% of the respondents were neutral towards the perception on insurance payment, 13.3% of the respondents were dissatisfied towards the perception on insurance payment.
DISSATISFIED 13%
TABLE 9 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON ROAD TAX PAYMENT
HIGHLY SATISFIED
32
42.7%
SATISFIED
19
25.3%
NEUTRAL
20
26.7%
DISSATISFIED
5.3%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 42.7% of the respondents were highly satisfied towards the perception on road tax payment, 25.3% of the respondents were satisfied towards the perception on road tax payment,, 26.7% of the respondents were neutral towards the perception on road tax payment, 5.3% of the respondents were dissatisfied towards the perception on road tax payment.
CHART 9 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON ROAD TAX PAYMENT
42.70
25.30
26.70
5.30
HIGHLY SATISFIED
25
33.3%
SATISFIED
13
17.3%
NEUTRAL
26
34.7%
DISSATISFIED
11
14.7%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 33.3% of the respondents were highly satisfied towards the perception on vehicle loans , 17.3% of the respondents were satisfied towards the perception on vehicle loans, 34.7% of the respondents were neutral towards the perception on vehicle loans, 14.7% of the respondents were dissatisfied towards the perception on vehicle loans.
DISSATISFIED 15%
TABLE 11 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON FREE SPARE PARTS
HIGHLY SATISFIED
24
32%
SATISFIED
12
16%
NEUTRAL
22
29.3%
DISSATISFIED
17
22.7%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 32% of the respondents were highly satisfied towards the perception on free spare parts, 16% of the respondents were satisfied towards the perception on free spare parts, 29.3% of the respondents were neutral towards the perception on free spare parts, 22.7% of the respondents were dissatisfied towards the perception on free spare parts.
CHART 11 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON FREE SPARE PARTS
32%
29.30%
22.70% 16%
TABLE 12 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON BEHAVIOUR OF SERVICE PERSONS
HIGHLY SATISFIED
28
37.3%
SATISFIED
12
16%
NEUTRAL
24
32%
DISSATISFIED
11
14.7%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 37.3% of the respondents were highly satisfied towards the perception on behaviour of service persons, 16% of the respondents were satisfied towards the perception on behaviour of service persons,, 32% of the respondents were neutral towards the perception on behaviour of service persons, 14.7% of the respondents were dissatisfied towards the perception on behaviour of service persons.
TABLE 12 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON BEHAVIOUR OF SERVICE PERSONS
NEUTRAL 32%
SATISFIED 16%
HIGHLY SATISFIED
33
44%
SATISFIED
13
17.3%
NEUTRAL
22
29.3%
DISSATISFIED
9.3%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 44% of the respondents were highly satisfied towards the perception on service camps, 17.3% of the respondents were satisfied towards the perception on service camps, 29.3% of the respondents were neutral towards the perception on service camps, 9.3% of the respondents were dissatisfied towards the perception on service camps.
DISSATISFIED 9%
NEUTRAL 30%
HI H LY SATISFIED 44%
SATISFIED 17%
HIGHLY SATISFIED
21
28%
SATISFIED
30
40%
NEUTRAL
14
18.7%
DISSATISFIED
12%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 28% of the respondents were highly satisfied towards the perception on exchange offer , 40% of the respondents were satisfied towards the perception on exchange offer, 18.7% of the respondents were neutral towards the perception on exchange offer, 12% of the respondents were dissatisfied towards the perception on exchange offer.
40%
28% 18.70%
12%
TABLE 15 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON FREE HOME DELIVERY
HIGHLY SATISFIED
25
33.3%
SATISFIED
28
37.3%
NEUTRAL
12
16%
DISSATISFIED
10
13.4%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 33.3% of the respondents were highly satisfied towards the perception on free home delivery, 37.3% of the respondents were satisfied towards the perception on free delivery,, 16% of the respondents were neutral towards the perception on free delivery, 13.4% of the respondents were dissatisfied towards the perception on free delivery.
CHART 15 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON FREE HOME DELIVERY
DISSATISFIED 14%
SATISFIED 37%
NEUTRAL 16%
HI H LY SATISFIED 33%
TABLE 16 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON LOCALITY OF THE SERVICE CENTER
HIGHLY SATISFIED
32
42.7%
SATISFIED
13
17.3%
NEUTRAL
27
36%
DISSATISFIED
03
4%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 42.7% of the respondents were highly satisfied towards the perception on locality of the service centre , 17.3% of the respondents were satisfied towards the perception on locality of the service centre, 36% of the respondents were neutral towards the perception on locality of the service centre, 4% of the respondents were dissatisfied towards the perception on locality of the service centre
CHART LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON LOCALITY OF THE SERVICE CENTER
42.70% 36%
17.30%
4%
TABLE 17 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON REFRESHMENT NO OF S.NO SATISFACTORY LEVEL RESPONDENTS PERCENTA E
OOD
53
70.7%
BAD
22
29.3%
TOTAL
75
100%
INTERPRETATION From the above table it is clear that , 2.6% of the respondents were in the income group of2000-4000,22.7% of the respondents were in the income group of4000-6000,38.7% of the respondents were in the income group of 6000-10000, 36% of the respondents were in the income group of more than 10000 rupees per month.
71
29
!
TABLE 18 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON BREAK DOWN SERVICE
HIGHLY SATISFIED
26
34.7%
SATISFIED
20
26.7%
NEUTRAL
16
21.3%
DISSATISFIED
13
17.3%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 34.7% of the respondents were highly satisfied towards the perception on break down service , 26.7% of the respondents were satisfied towards the perception on break down service, 21.3% of the respondents were neutral towards the perception on break down service, 17.3% of the respondents were dissatisfied towards the perception break down service.
CHART LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON BREAK DOWN SERVICE
35.00% 30.00%
25.00%
20.00%
15.00%
10.00%
5.00% 0.00%
TABLE 19 LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON DELIVERY AT PROMISED TIME
HIGHLY SATISFIED
30
40%
SATISFIED
19
25.3%
NEUTRAL
16
21.3%
DISSATISFIED
10
13.4%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 40% of the respondents were highly satisfied towards the perception on delivery at promised time , 25.3% of the respondents were satisfied towards the perception on delivery at promised time, 21.3% of the respondents were neutral towards the perception on delivery at promised time, 13.4% of the respondents were dissatisfied towards the perception on delivery at promised time.
CHART LEVEL OF SATISFACTION OF THE RESPONDENT TOWARDS PERCEPTION ON DELIVERY AT PROMISED TIME
40%
25.30%
21.30%
13.40%
HIGHLY SATISFIED
36
48%
SATISFIED
15
20%
NEUTRAL
14
18.6%
DISSATISFIED
10
13.4%
TOTAL
75
100%
INTERPRETATION
It can be understood from the above table that 48% of the respondents were highly satisfied towards the perception on hospitality, 20% of the respondents were satisfied towards the perception on hospitality, 18.6% of the respondents were neutral towards the perception on hospitality, 13.4% of the respondents were dissatisfied towards the perception on hospitality.
HI H LY SATISFIED
SATISFIED
NEUTRAL
DISSATISFIED
"
13%
19%
48%
20%