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NBP SERVICES

DEMAND DRAFTS
If you are looking for a safe, speedy and reliable way to transfer money, you can now purchase NBPs Demand Drafts at very reasonable rates. Any person whether an account holder of the bank or not, can purchase a Demand Draft from a bank branch. If you are looking for a safe, speedy and reliable way to transfer money, you can now purchase NBPs Demand Drafts at very reasonable rates. Any person whether an account holder of the bank or not, can purchase a Demand Draft from a bank branch.

SWIFT SYSTEM
The SWIFT system (Society for Worldwide Inter bank Financial Telecommunication) has been introduced for speedy services in the area of home remittances. The system has built-in features of computerized test keys, which eliminates the manual application of tests that often cause delay in the payment of home remittances. The SWIFT Center is operational at National Bank of Pakistan with a universal access number NBP-APKKA. All NBP overseas branches and overseas correspondents (over 450) are drawing remittances through SWIFT. Using the NBP network of branches, you can safely and speedily transfer money for our business and personal needs.

LETTERS OF CREDIT
NBP is committed to offering its business customers the widest range of options in the area of money transfer. If you are a commercial enterprise then our Letter
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of Credit service is just what you are looking for. With competitive rates, security, and ease of transaction, NBP Letters of Credit are the best way to do your business transactions.

TRAVELER'S CHEQUE
Negotiability: Validity: Availability: Encashment: Limitation: Safety: Pak Rupees Travelers Cheques are a negotiable instrument There is no restriction on the period of validity At 700 branches of NBP all over the country At all 400 branches of NBP No limit on purchase NBP Travelers Cheques are the safest way to carry our money

PAY ORDER
NBP provides another reason to transfer your money using our facilities. Our pay orders are a secure and easy way to move your money from one place to another. And, as usual, our charges for this service are extremely competitive.

MAIL TRANSFERS
Move your money safely and quickly using NBP Mail Transfer service. And we also offer the most competitive rates in the market.

FOREIGN REMITTANCES
To facilitate its customers in the area of Home Remittances, National Bank of Pakistan has taken a number of measures to:

Increase home remittances through the banking system Meet the SBP directives/instructions for timely and prompt delivery of remittances to the beneficiaries

New Features:

The existing system of home remittances has been revised/significantly improved and well-trained field functionaries are posted to provide efficient and reliable home remittance services to nonresident Pakistanis at 15 overseas branches of the Bank besides Pakistan International Bank (UK) Ltd., and Bank Al-Jazira, Saudi Arabia.

Zero Tariffs: NBP is providing home remittance services without any charges. Strict monitoring of the system is done to ensure the highest possible security. Special courier services are hired for expeditious delivery of home remittances to the beneficiaries.

SHORT TERM INVESTMENTS


NBP now offers excellent rates of profit on all its short term investment accounts. Whether you are looking to invest for 3 months or 1 year, NBPs rates of profit are extremely attractive, along with the security and service only NBP can provide

NATIONAL INCOME DAILY ACCOUNT (NIDA)


The scheme was launched in December 1995 to attract corporate customers. It is a current account scheme and is part of the profit and loss system of accounts in operation throughout the country. Effective 23rd December 2004 National Income Daily Account (NIDA) Rate Rs. 2 Million & above but below Rs. 25 Million 1.00 % Rs.25 Million & above but below Rs .50 Million 1.10 % Rs.50 Million & above but below Rs.100 Million 1.30 % Rs.100 Million & above but below Rs. 250 Million 1.50 % Rs.250 Million & above but below Rs. 500 Million 1.75 % Rs.500 Million & above but below Rs. 1000 Million 2.00 % Rs.1000 Million & above but below Rs. 2000 Million 2.25 % Rs.2000 Million & above but below Rs. 5000 Million 2.50 % Rs.5000 Million & above 2.75 %
Slab

EQUITY INVESTMENTS
NBP has accelerated its activities in the stock market to improve its economic base and restore investor confidence. The bank is now regarded as the most active and dominant player in the development of the stock market. NBP is involved in the following:

Investment into the capital market Introduction of capital market accounts (under process)

NBPs involvement in capital markets is expected to increase its earnings, which would result in better returns offered to account holders

AGRICULTURAL FINANCE
NBP provides Agricultural Finance to solidify faith, commitment and pride of farmers who produce some of the best agricultural products in the World. Agricultural Finance Services: I Feed the World program, a new product, is introduced by NBP with the aim to help farmers maximize the per acre production with minimum of required input. Select farms will be made role models for other farms and farmers to follow, thus helping farmers across Pakistan to increase production.

Agricultural Credit: The agricultural financing strategy of NBP is aimed at three main objectives:

Providing reliable infrastructure for agricultural customers Help farmers utilize funds efficiently to further develop and achieve better production Provide farmers an integrated package of credit with supplies of essential inputs, technical knowledge, and supervision of farming.

Agricultural Credit (Medium Term):


Production and development Watercourse improvement

Wells Farm power Development loans for tea plantation Fencing Solar energy Farm Credit Production Loans Working Capital and Short Term Loans Medium term loans and Capital Expenditure Financing

LOAN STRUCTURING AND SYNDICATION:


National Banks leadership in loan syndicating stems from ability to forge strong relationships not only with borrowers but also with bank investors. Because we understand our syndicate partners asset criteria, we help borrowers meet substantial financing needs by enabling them to reach the banks most interested in lending to their particular industry, geographic location and structure through syndicated debt offerings. Our syndication capabilities are complemented by our own capital strength and by industry teams, who bring specialized knowledge to the structure of a transaction.

CASH MANAGEMENT SERVICES:


With National Banks Cash Management Services (in process of being set up), the customers sales collection will be channeled through vast network of NBP branched spread across the country. This will enable the customer to manage their companys total financial position right from your desktop computer. They will also be able to take advantage of our outstanding range of payment, ejection, liquidity and investment services. In fact, with NBP, youll be provided everything, which takes to manage your cash flow more accurately.

INTERNATIONAL BANKING
National Bank of Pakistan is at the forefront of international banking in Pakistan which is proven by the fact that NBP has its branches in all of the major financial capitals of the world. Additionally, we have recently set up the Financial Institution Wing, which is placed under the Risk Management Group. The role of the Financial Institution Wing is:

To effectively manage NBPs exposure to foreign and domestic correspondence

Manage the monetary aspect of NBPs relationship with the correspondents to support trade, treasury and other key business areas, thereby contributing to the banks profitability Generation of incremental trade-finance business and revenues

NBP AND 1 LINK ATM NETWORK


NBP has joined 1 Link ATM Network, linking it to the endless ATM Banking opportunities. 1Link is the ATM Network that works for you. Today marks the formation of a formidable banking technology network - 1 Link. Eleven banking powers bring NBP to the largest nation wide ATM Network that provides reliable 24-Hours access to cash. ATM Network supports transactions of following banks: Bank Alfalah, Union Bank ,Allied Bank Limited ,Askari Bank, Habib Bank, ABN Amro, Soneri Bank, Bank Al Habib, UBL, PICIC commercial Bank at the following places:

INTRODUCTION TO BRANCH

The NBP Moon Market branch is considered as most active and productive branch at Moon Market Allama Iqbal Town, Lahore so far the efficiency and business relations are concerned. By realizing this fact the management has included this branch on its online system. The bank is currently operating with an excellent deposit base and the efficient staff category which are the back bone in improving the branches performance and upgrading of its exchange department to increase the bank's contacts with major customers like shops situated

within the area while the branch is headed by a Manager guiding to different functions operating within the branch and a sub manager taking the responsibility of staff efficiency working in all the department. Whereas the branch is not completely equipped with modern furniture, technology and but still has pleasant internal atmosphere which really attract the customers to get easy feel during their dealing with the bank especially in rush hours.

FIELDS OF ACTIVITIES
DEPARTMENTS AT NBP
The Departments functioning at NBP as briefed by its concerned officers during the internship are: 1. General Banking Department

2. Account Department. 3. Remittance Department. 4. Advances Department.

GENERAL BANKING
General banking section consists of following sub sections: Inquiry section Inland Remittances Deposits Cash Department Utility Bills

INQUIRY SECTION

Account opening Issuing Cheque Book Term Deposits Travelers Cheque (TC)

ACCOUNT OPENING
Opening of a new account is like a contract between the bank, NBP and customer which is guided by the people under Inquiry section. The preliminary function of this section is to open various types of accounts, by allotting them their Account numbers.

TYPES OF ACCOUNTS
Following types of accounts are opened PLS ACCOUNT / PLS SAVING ACCOUNT

These accounts are opened mainly by those customers whose banking transactions are not frequent and numerous. Lower and middle income groups, small traders, professionals, farmers and other salaried classes usually make such deposits. Funds can be deposited frequently through cash, cheques, demand drafts, pay orders, telegraphic transfers and other such instruments. The objective of the Bank is to keep such deposits and earn maximum profit by investing the proceeds of the deposits, to help small savers, to fulfill their business needs and to provide assistance in uplifting the economy.

CURRENT ACCOUNT

These are running accounts opened by the individuals .They deposits and withdrawals frequently cheques, demand drafts, pay orders, etc drawn on the branch. Depositors deposit their money and the Bank by accepting these deposits incurs the obligation of paying all types of orders to the extent of the credit balance in the depositors account. These deposits represent current liabilities of the Bank. So the bank has to keep sufficient funds in its hand to meet the requirements of the depositors of these deposits. SALIENT FEATURES 1. The minimum requirement for opening the account is Rs. 5000. 2. There is no limit for maximum deposit. 3. No limit of deposits and withdrawals is definite. 4. The deposits can be lodged in both local as well as foreign currencies. 5. The deposits can be made by:

Individuals

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Sole proprietary concern Partnership firm Societies and clubs Institutions

6. The bank collects cheques, demand drafts, etc. and pay all the bills, cheques, pay orders, etc., on the behalf of its depositors. 7. The bank will not pay any sort of profit to the account holder. 8. After time of opening the account in the name of an individual. The bank will record the name and address of the next of the kin of the account holder as disclosed by him, who can be contacted in the event if account remains inactive for more than three years. 9. The bank would not require any prior permission from the account holder for debiting his/her account for charging expenses, fees, commission, mark-up etc arising out of any dealing or services with the branch. 10. The account holder is expected to maintain a minimum balance of Rs. 500 in his account or whatever the minimum amount is prescribed for the purpose. 11. 12. The banks now a day also provide the ATM card to account Account statements are provided to the depositors mostly at holder for 24 hour cash services at annual charges. monthly/quarterly intervals or whenever is required by him.

BASIC REQUIREMENT OF OPENING AN ACCOUNT


The following are the basic requirements for opening an account: 1. Account Opening Form is filled by the customer as per instructions specified on the form. This form records the complete name and address of the account holder.

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2. CNIC Copy is attach with account opening form. 3. Passport size photographs are required . 4. Introducer is a person who provides the reference of the individual who wants to open an account .Introducer must be of the same bank that he must have an account maintained in that bank. He is in a way providing guaranty to the bank that he will not default. His signatures, name and complete address are also taken along with that person on the account opening form. 5. Signature specimen Card is also attached with Account opening form with signatures of that individual that will be used later for verification when he /she will come for encashment of their cheques.

CHEQUE BOOK ISSUANCE


After fulfillment of all requirements for opening an account letter of thanks are issued to both individual and introducer. Cheque book is issued at the time when individual came along with that letter. Account number that is also mentioned in the letter is then get stamped on each and every flip of the cheque book.

TERM DEPOSITS
DSC and SSC are the certificates which are issued by the bank under the condition that they will not be payable on demand, but will be payable on a fixed or predetermined future time or date so they are commonly known as term deposits.

TRAVELERS CHEQUE
Travelers cheque is an instrument that is acceptable against money internationally .TC can be encashed anywhere where we have bank account and later those TCs are presented again for

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clearing on which branch of national bank they are drawn. At NBP Travelers cheque are issued in denominations of 5000, 10000, 50000 and 100000.At the time of issuing TC, a purchase agreement is signed between depositor and bank.

DEPOSIT SECTION
This section is responsible for collecting cheques which are to paid within city or outside of city for the purpose of clearing .This clearing process get completed with in 3 days

CASH DEPARTMENT
Cash department is responsible for daily cash receipts and cash payments of cash to general public and other services like: 1. Cash Payments a. C/A b. PLS(Saving) 2. Prize Bond Payments 3. Demand Notice Collection 4. Cash Receipts

UTILITY BILLS SECTION


With the aim of extending this service to the wider range of customers, the number of NBP branches collecting utility bills (gas, electricity, telephone) has been increased to a large number of cities. So that the pubic would have easily access without getting much trouble.

REMITTANCE DEPARTMENT

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Function of this department is to help in transferring of funds from one place to another. Transfer of funds from foreign country to Pakistan .i.e. all the payments send from outside country to Pakistan or Transfer of funds from Pakistan to foreign country i.e. all the payments send to outside country Pakistan through NBP. Remittance department here consists of two major sections: Local Remittance Foreign Remittance

Local Remittance
The term inland remittance means transfer of funds from one branch to another with in the country though following banking instruments:

Demand Draft Telegraph transfer Mail transfer Pay Order Inland Bills Agency agreement from other banks.

Foreign Remittance
The bank provides the facilities of foreign remittance to the domestic residential and foreigners to send money from one country to another.

Types of payments
Commercial Payments Private payment/Family Remittances

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ADVANCES DEPARTMENT
Advances Department is lending loans to individuals Companies, Corporations etc. for different purposes. It provides loans for agricultural and industrial development. Its provides these types of finances: Running Finance. Demand Finance.

MY INTERNSHIP PROGRAMME

DURING TRANING IN NATIONAL BANK OF PAKISTAN (MOON MARKET BRANCH ALLAMA IQBAL TOWN, LAHORE) WORK DONE BY ME AT THE BRANCH Major activities performed during my internship program are as follows: ACCOUNT OPENNING DEPARTMENT:

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In this department, I gain the practical knowledge about opening account.

This

department deals with opening current and saving account for its customers and all matters regarding thereof. The customers opening current and saving accounts can be categorized as following. -Individual -Firm -Company -Trust -Staff -Others OPENING AN ACCOUNT In order to open an account, first of all the customers have to fill a form prescribed by the bank. The person is required to bring some reference or introduction for opening the account. Introducer may be the person who has any account with NBP. Some important information regarding introducer e.g. the name and account number of the introducer is written on the space provided on the specimen signature card. Then in order to find out whether he is a true introducer or not, a letter is sent to him thanking him for this introduction so that anything wrong may come into notice.There are different requirements for different types of accounts and accountholders. DEPOSITS: The procedure undertaken upon receiving deposits from the customers is as follows: Examining the deposit slip to ensure that the name and the account numbers are clearly indicated. Counting the cash and cheques and agree the total with the amount on the deposit slip.

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After that the pay in slip is validated for cash transaction and transfer and clearing transfer as appropriate before the counterfoil is handed over to the customer. Cheques signed by directors, partners or employees of a company, drawn in favour of them and credited in their account in the bank are to be scrutinized. WITHDRAWALS: Cheques can withdraw amount. The withdrawals can be made only at the branch where the account is maintained. The officer under his full signature authorizes all cash withdrawals. No third party withdrawal is permitted. In current account, the bank does not offer any interest. We can deposit or withdraw any amount during banking hours. ISSUANCE OF CHEQUE BOOK: The accountholders request for the new chequebook by presenting the requisition slips along with the authority letter to the concerned office. His signatures are verified before giving him a new chequebook. The presence of the accountholders is compulsory to get a new chequebook.But if he sends a third person to get his chequebook then the procedure is as follows; An authority letter is given to the third party by the accountholders. The accountholders verify the signature of the third person on that authority letter. The bank officer gets the signature of that third person to confirm whether he is the same to whom the accountholder has sent. The bank issues the new cheques book and authority letter is kept buy the bank. CLEARING DEPARTMENT: In this department, I have worked for two weeks. Main branch receives the cheques from all of its branches and makes the lots of these cheques again. Main branch sends these cheques to the State Bank of Pakistan where a clearinghouse exits. In this clearinghouse the representatives receive their cheques and go back to their bank's main branches. Then

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the main branch sends these cheques to their relevant branches where the validity of these cheques is verified and the accounts of the relevant clients are affected. The statement of clearing was submitted before 1.00 P.M. daily. The whole procedure of clearing is completed within two days. REMITTANCES DEPARTMENT: I worked in this department for one week. This department deals in transfer of money from one place to another or country by: Demand drafts Mail transfer Telegraphic transfer In this department internees are advised only to observe the working of transfer of money from one place to another place of the country by the above modes of transferring money. During my stay in this department I observed that how demands draft be issued. The procedure is as follows. First the bank receives a written request from the customer to issue a bank draft. The written request is either in banks standard form or separate paper signed by the applicant enclosed with cash or cheques covering the amount of the draft and other charges of the bank. While issuing a bank draft it is necessary that the draft should be free from alternations. All the details must be written clearly in ink. After issuance a demand draft it is handed over to the applicant and its advice containing the particulars of the draft is sent to drawer branch with its necessary information and payment of the draft is making on its presentation. BILLS COLLECTION DEPARTMENT: I spent one week of my training in bills collection department. Here I collected utility bills like gas, electricity, water and telephone etc.

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RATIO ANALYSIS
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PROFITIBILITY RATIO. LIQUIDITY RATIO. SOLVENCY RATIO. PERFORMANCE RATIO.

PROFITABILITY RATIO
1.

MARGIN OF PROFIT:

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Net profit = -----------------------------Markup/Return/Interest Earned 2004


6242929000 = ------------20947333000
= 29.8% = 21.58%

x 100 2003
4198103000

x 100

= ------------------19452307000

x 100

COMMENTS: Profit is increasing with increase in total revenue, which shows that the profitability of bank is increasing, which is good sign. Share of profit in total revenue is increasing, showing the favorable trend. RETURN ON DEPOSITS: NET PROFIT = --------------------------------- X 100 TOTAL DEPOSITS

2.

2004
6242929000 = ---------------- x 100 465571717000 =1.33%
= 1.06%

2003
4198103000 = ------------------- x 100 395492331000

COMMENTS: As return on deposits is increasing it is favorable trend. This shows that the profit margin on deposits is increasing with increase in deposits the profit also increase but with greater proportion.
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3.

RETURN ON EQUITY: NET PROFIT = ----------------------- X


100

SHAREHOLDERS EQUITY 2004


6242929000 = ----------------- x 100 25257284000
=24.7%

2003
4198103000 = ------------------ x 100 1813389700 =23.15%

COMMENTS: Return on equity is much increased in 2004 than the previous year, which indicated beneficiary effect to the shareholder.

LIQUIDITY RATIO
1.

WORKING CAPITAL: =Current Asset Current Liabilities

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2004(in 000s)
= 376186721 317399003

2003(in 000s)
=274778189 247070371 =

= 58787718

27707818

COMMENTS: Working capital increased which shows that there is an increase in current assets, which is good indication. CURRENT RATIO:
CURRENT ASSETS = ---------------------------------CURRENT LIABILITIES

2.

2004
376186721 = -----------------------317399003

2003
274778189 = ---------------------247070371

= 1.19:1 COMMENTS:

= 1.11:1

Higher the ratio greater the ability to pay current liabilities which shows good liquidity position.

3.

ADVANCES TO TOTAL DEPOSITS:


ADVANCES = --------------------------TOTAL DEPOSIT

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2004
221443963 = ------------------465571717

2003
161265760 = -------------------395492331

= 0.48

=0.41

COMMENTS: As deposits show an increase, the advances also increased. Bank is now providing the advances and loans to more customers as compared to previous year. This shows an increase in area of activity of bank.

SOLVENCY RATIO
1.

LONG TERM DEBT TO FIXED ASSETS RATIO:


LONG TERM DEBT = --------------------------------FIXED ASSETS

2004

2003

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1108479000 = ---------------9202969000

16569673000 = --------------------8939483000

= 1.2:1 COMMENTS:

= 1.85:1

It shows that the long-term debt of the bank in ratio to fixed assets decreases as compared to previous years which is favourable. RETURN ON TOTAL ASSETS:
NET PROFIT AFTER TAX = -------------------X 100 TOTAL ASSETS

2.

2004
6242929000 = -------------- x 100 549740825000

2003
4198103000 = ---------------- x 100 468972322000

= 1.14% COMMENTS:

= 0.9%

Return on total assets increases in 2004 which is favourable for bank.

2.

DEBT RATIO:
TOTAL LIABILITIES (other than equity) = ---------------------------------------------------------------TOTAL ASSETS

2004

2003

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506804383 = --------------------- x 100 549740825

441388308 = ---------------------- x 100 468972322

= 92.2%

= 94.1%

COMMENTS: The decreasing debt ratio shows the decreased share of debt in total assets as compared to owners equity. The lower the share of the debt, more will be the secure financial position.

PERFPRMANCE RATIO
1.

STOCK HOLDER EQUITY TO TOTAL LIABILITIES:


STOCK HOLDERS EQYITY = ---------------------------------------------TOTAL LIABILITIES

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2004
25257284000 =------------------506804383000

2003
18133897000 =--------------------441388308000

= 0.05:1

=0.04:1

COMMENTS: Stock holders equity in 2004 increases as compared to total liabilities than the previous year. This is a good sign for bank.
2.

EARNING PER SHARE: NET PROFIT = -----------------------------NUMBER OF SHARES 2004


6242929000 =---------------------492411000

2003
4198103000 =----------------------4924110000

= 12.68

= 8.53

COMMENTS: Earning per share has also increased. This increase will effect the price of share positively. It also shows that bank is achieving the goal of maximum benefit to its shareholders. Profit has increased more rapidly.

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3.

BREAK UP VALUE:
NET WORTH = -------------------------------------------------------------NUMBER OF SHARES

2004
25257284000 =-------------------492411000

2003
1813397000 =-----------------------492411000

= 51.3 COMMENTS:

= 36.8

Break up value per share increases in 2004 as compared to 2003 which is favaourable for bank.

AVERAGE PROFIT PER BRANCH:


NET PROFIT = -------------------------------------------------------AVERAGE NUMBER OF BRANCHES 2004
6242929000 =---------------------1226

2003
4198103000 =-----------------------1025

= 5092111 per branch

= 3427023 per branch

COMMENTS:
Profit per branch increases.

SUMMARY OF RATIO ANALYSIS:

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PROFITABILITY RATIO: MARGIN OF PROFIT RETURN ON DEPOSITS RETURN ON EQUITY LIQUIDITY RATIO: WORKING CAPITAL (in ooos) CURRENT RATIO ADVANCES TO TOTAL DEPOSITS SOLVENCY RATIO: DEBT EQUITY RATIO IN FIXED ASSETS RETURN ON ASSETS DEBT RATIO PERFORMANCE RATIO:
STOCKHOLDER EQUITY TO TOTAL LIABILITIE
EARNING PER SHARE BOOK VALUE PER SHARE AVERAGE PROFIT PER SHARE 51.3

2004 29.8% 1.34% 24.7%

2003 21.58% 1.06% 23.15%

58787718 1.19:1 0.48

27707818 1.1:1 0.41

1.2:1 1.14% 92.2%

1.85:1 0.90% 94.1%

0.05:1 12.68per share


36.8 3427023 per branch 5092111 per branch

0.04:1 8.53per share

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RECOMMENDATIONS
The global economic environment has changed, creating challenges and opportunities for the worlds policy makers. The privatization drive has emerged as a strong tool of transformation, which is being recognized as an essential ingredient for the economic well. Being of the countries themselves and for the rest of the world. Now there is a greater awareness that in an interdependent world all countries gain individually if these countries become positive contributor to world economic growth as whole. Banks are playing very important role in the economic growth of the countries. N.B.P. no doubt a positive contributor in this respect but I think there are certain points by adopting which can serve more effectively and efficiently. These points are as under: 1. This is a computer era. With the use of computer we can increase our efficiency. N.B.P. should computerize all its branches. By the use of computer properly these branches can increase there working efficiency. 2. N.B.P. as public service oriented institution has to create business opportunities for themselves. Now a day there is a competition between the banks. 3. 4. Central Asian Republics (CARs) have great opportunities of new business so N.B.P should open new branches in these Republic. Model Banks like City Bank, M.C.B. is using media very effectively to increase the business of banks. So N.B.P. should use electronic media for its business developments. 5. The interference of union in banking business should be minimized as it decreases the working efficiency of the employee as well as the bank.

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6.

The working of the Lahore Cantt. Branch Lahore is satisfactory but still these working efficiencies are for from the standard of modern banking system.

7.

The bank should finance its loans in those projects that are meeting the required standard and should avoid the political pressure.

8.

The bank should bring forward the new talent as fresh knowledge and education is considered very important to increase the efficiency and production.

9.

There is need to make the outlook situations of branches in those manners that can complete the other modern banks in the banking market.

10.

Keeping in view the hard work by the staff members at all levels of management, staff should be given bonus and increment every year.

11.

CREDIT CARDS are issued by the different banks like MCB, ABP and Citi Bank etc. but NBP dont issued this type of finance scheme, there is a place for this type of scheme in this bank.

12. 13. 14.

Separate desk or counter should be established in every branch to provide the information as required by the clients. The environment of the offices should be comfortable so that the client and staff must feel comfort during business in bank. Unsecured loan are not to be provided in case of banks directions, their families, companies or firms.

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15.

There are some clients having sound and successful plan but without financially sound and providing securities bank should firms such policies that may solve this problem.

16.

I observed that many branches of NBP are over crowded. Less people can work which extra people perform. Number of employees should decrease or new branches should opens for the adjustment of these extra employees.

17.

There is too much dependence on handwork and they are not getting at with computer programmed. All the branches of NBP should be computerized.

18.

There are some employees untrained which decreases the efficiency of the bank branch. All the employees should well trained.

19.

Most of the bank employees are sticking to one seat only, with the result that they become master of one particular job and loose their grip on other banking operation. In my opinion each employee should have regular job change.

20.

Refreshes courses for staff are most important in my international organization. All the employees should have their courses according to their requirement.

21.

Every year some of the employees should be sent for training to other countries and employees from other countries should be brought here.

22.

In commercial institutions like banks, reward and punishment system should be introduced. Means achieve, smart, educated, skilled, self-spoken and well-dressed staff should be rewarded and

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appreciated and lazy, lethargic staff should be warned and punished. 23. People have to wait for re-cashing their cheques and for paying their utility bills, which is not good for reputation of bank, it should be improved. 24. Promotion should be given to competent persons on merit basis.

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