A Proxmox VE Server Subscription is valid for 12 months (12 months from purchase date). All Proxmox VE servers inside your organization need a valid subscription. Support Ticket Subscriptions are best suited for single support cases without the need of subscribing all Proxmox VE instances. Support is done via the web and email based Proxmox trouble ticket systems including remote access if necessary.
Permitted Support Requests Access to Proxmox Customer Portal http://my.proxmox.com Software updates Discount on Migration and Consulting Services Pricing
Unlimited Yes (24/7/365) Included 20 % 399 per CPU socket, unlimited cores (Annual Fee, contract term is one year) NOTE: All servers running Proxmox VE in your organization need a valid subscription!
According to ordered number (1/3/5/10) Yes Included No Single Ticket: 200 3 Support Tickets: 540 5 Support Tickets: 800 10 Support Tickets: 1.400 A support ticket subscription is valid for 12 months (Consumable within 12 months from date of purchase)
BY USING PROXMOX SOFTWARE OR SERVICES, CLIENT SIGNIFIES ITS ASSENT TO AND ACCEPTANCE OF THIS AGREEMENT AND ACKNOWLEDGES IT HAS READ AND UNDERSTANDS THIS AGREEMENT. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PURCHASING AND/OR USING SOFTWARE OR SERVICES FROM PROXMOX. AN INDIVIDUAL ACTING ON BEHALF OF AN ENTITY REPRESENTS THAT HE OR SHE HAS THE AUTHORITY TO ENTER INTO THIS AGREEMENT ON BEHALF OF THAT ENTITY. IF CLIENT DOES NOT ACCEPT THE TERMS OF THIS AGREEMENT, THEN IT MUST NOT USE PROXMOX SOFTWARE OR SERVICES. This Proxmox Support Subscription agreement is between Proxmox Server Solutions GmbH, a Vienna, Austria registered company ("Proxmox") and the purchaser or user of Proxmox software and services who accepts the terms of this agreement (Client). The effective date of this agreement (Effective Date) is the earlier of the date that Client signs or accepts this agreement or the date that Client uses Proxmox's software or services. 20.01.2011 Proxmox Server Solutions GmbH 1
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4 Delivery Dates
4.1 The seller is to endeavor to keep as closely as possible to the agreed dates for completion of the order. The targeted completion dates can only then be met if 1) the buyer makes available to the seller in full, on the dates established by the seller, all the necessary preliminary work and documents, especially the performance specifications accepted by him in accordance with 2.3 and if 2) the buyer fulfills his obligation to cooperate to the extent required. Delays in delivery and cost increases that result from incorrect, incomplete, or subsequently changed data and information or supporting documentation provided to the seller, are not the responsibility of the seller and cannot result in the sellers being in default of delivery. Additional costs so arising are to be borne by the buyer. In the case of orders that encompass a number of units or programs, the seller is entitled to make partial deliveries and to submit partial invoices.
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5 Payment
5.1 Where orders encompass a number of units (e.g., computer programs and/or training sessions, completion in stages), the seller is entitled to submit an invoice after the delivery of each unit or service. Payment on the agreed-upon dates is an essential condition for delivery and for fulfillment of the contract by the seller. Failure on the part of the buyer to comply 3
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7 Right of Cancellation
7.1 Should the agreed-on date of a delivery be exceeded due solely to the fault or the unlawful conduct of the seller, the buyer is
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Export
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9 Limitation of Liability
9.1 For all events and circumstances, Proxmox and its affiliates aggregate and cumulative liability arising out of or relating to this agreement and all order forms, including without limitation on account of performance or nonperformance of obligations, regardless of the form of the cause of action, whether in contract, tort (including, without limitation, negligence), statute or otherwise will be limited to the amount that client paid (or is payable) to Proxmox under the applicable order form giving rise to liability during the twelve (12) months immediately preceding the first event giving arise to liability. Disclaimer of Indirect Damages And notwithstanding anything to the contrary contained in this agreement or any order form, in no event will Proxmox or its affiliates be liable to client or its affiliates for: any claim based upon a third party claim, any incidental, consequential, special, indirect exemplary or punitive damages, whether arising in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise; or of any damages arising out of or in connection with this agreement and/or any order forms falling within the following categories: (1) (2) (3) (4) Loss Loss Loss Loss of data of profit of savings or interruption of service
Proxmox may supply Client with technical data that is subject to export control restrictions. Proxmox will not be responsible for compliance by Client with applicable export obligations or requirements for this technical data. Client agrees to comply with all applicable export control restrictions. If Client breaches this Section or the export provisions of an applicable end user license agreement for the Software, or any provision referencing these sections, Proxmox may terminate this Agreement and/or the applicable Order Form and its obligations thereunder without liability to Client. Client acknowledges and agrees that to provide the Services, it may be necessary for Client Information to be transferred between Proxmox, its Affiliates, Business Partners and/or subcontractors, which may be located worldwide.
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Loyalty
The parties to the contract obligate themselves to reciprocal loyalty. They will not hire away staff or employ, including by way of third parties, staff of the other party to the contract who have worked on the realization of the projects, during the duration of the contract or for 12 months after the end of the contract. A party to the contract in violation of this clause is obliged to pay lump-sum damages in the amount of one annual salary of the employee.
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Other
Should individual terms of this contract be or become inoperative, this will not affect the remaining terms of this contract. The parties to the contract will work in a spirit of partnership to find an arrangement that approximates as nearly as possible the inoperative terms. Each party agrees to give the other a written description of any problem(s) that may arise and to make a good faith effort to amicably resolve any such problem before commencing any proceeding. Notwithstanding the foregoing, either party may take any action reasonably required to protect such partys rights. No claim or action, regardless of form, arising out of this Agreement or an Order Form may be brought by either party more than one (1) year after the cause of action has accrued.
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Concluding Terms
Insofar as not otherwise agreed, the statutory regulations applicable to registered merchants are exclusively those in force under Austrian law. This is the case also when the order is carried out outside of Austria. In case of conflict, it is agreed that only the responsible local court in the sellers place of business has jurisdiction. For sales to consumers within the meaning of the consumer protection law, the above terms are valid only insofar as the consumer protection law does not insist on other conditions.