What are Competencies? Why competency Analysis? How do we use Competency Analysis? What are Competencies?
Competencies are characteristics that are shown by research to be related to superior performance. They are what superior performers are most likely to do more often and more completely for better results. They may be motives, traits, aptitudes, self image, knowledge or skills. Skills and knowledge are most easily observable in action, and can be developed over time.
Task
JOB
PERSON
INCREASED PRODUCTIVIY
Developing Learning Materials With information gained form the Behavioural Event Interview, real-life cases, role plays and behavioural simulations can be developed that are directly relevant to the job and have the greatest impact on learning. Developing Selection Guides Using the success factors identified by a competency model, detailed selection questions and scoring of responses may be developed for target jobs. Competency-based selection procedures typically give very high validities in selecting people who will be successful in a particular job.
The BEI focuses on what the interviewee does that is most important for job success. By asking about critical incidents in the interviewees job experience, the technique gets at the ten per cent of behaviours that make the ninety per cent of the difference. The BEI uncovers interpersonal as well as technical skills that are important for job performance. The BEI produces behaviourally specific performance data, which allow the manager to make solidly based human-resource decisions.
Competency Framework
Knowledge
Technologies
Technologies Methods Technical know-how Markets Sales market Procurement m. Products Business processes Production process Bid/order processing Customer support
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Experience
Professional experience Project experience Leadership experience Intercultural experience
17 capabilities
DRIVE Initiative
Results orientation Creativity Change orientation Decision making
IMPACT Assertiveness
Communication skills Networking skills Customer focus
This competency framework was developed by us for a major international companys top management by conducting 45 individual BEIs and 12 focus groups around the world. For further question contact jim.broome(at)discovery-consult.com