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SR/APR2007/SPS131

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

: : : :

MANAGEMENT IN SPORT SPS131 APRIL 2007 3 HOURS

INSTRUCTIONS TO CANDIDATES This question paper consists of four (4) parts PART A (10 Questions) PART B (10 Questions) PART C (7 Questions) PART D (4 Questions)

Answer ALL questions from all four (4) parts i) n) in) Answer PART A in the True/False Answer Sheet Answer PART B in the Objective Answer Sheet Answer PART C and D in the Answer Booklet Start each answer on a new page

Do not bring any material into the examination room unless permission is given by the invigilator Please check to make sure that this examination pack consists of i) II) m) iv) the Question Paper an Answer Booklet - provided by the Faculty a True/False Answer Sheet - provided by the Faculty an Objective Answer Sheet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 6 printed pages
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PART A (10 MARKS)

Answer ALL questions in this part. Answer either TRUE (T) or FALSE (F). 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. The ability to motivate athletes to do a good job referring to technical skill. Each level of management places different emphases on the functions of management. Conceptual skills involve being able to perform the mechanics of a particular job. Leading is the primary management function. General Manager is responsible for managing several different departments and different tasks. ISO 9000 it is a quality system standard applicable to any product, service or process anywhere in the world. The span of management refers to the number of employees reporting to a manager. An organization is social unit which one people interact to achieve a common or set of goals. Power is the ability to influence others' behavior. Retaining is the process of attracting qualified candidates to apply for job openings.

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PART B (10 MARKS) Answer ALL questions. 1. The process of monitoring performance, comparing it with goals, and correcting any significant deviations is known as A. B. C. D. 2. leading controlling planning organizing

is the mental ability to coordinate and integrate all the interests and activities of the organization. A. B. C. D. Human skill Technical skill Conceptual skill Communication skill

3.

The ability to influence, command or apply force is known as A. B. C. D. delegation centralization decentralization power

4.

A form of decentralization that involves giving subordinates increased authority to make decision is called A. B. C. D. span of control the unity of command principle empowerment The parity principle

5.

A receiver's translation of a sender's message is known as A. B. C. D. message encoding channel decoding

6.

9,1 on the Managerial Grid represent which of these management styles? A. B. C. D. Country club manager Organizational man management Impoverished management Authority-obedience management

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7.

The style of leadership behavior can be further classified in two ways: consultative and participative. A. B. C. D. autocratic delegative democratic laissez-faire

8.

Who is the "Father of Scientific Management"? A. B. C. D. Frank Gilbert Frederick W. Taylor Henri Fayol Henry L Gantt

9.

is defined as monitoring activities to ensure that they as being accomplished as planned and correcting any significant deviations. A. B. C. D. Planning Organizing Leading Controlling

10.

Which of these individual were responsible for developing the Managerial Grid? A. B. C. D. Blake Mouton Maslow and Herzberg Vroom and Yetton Frederick and Taylor

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PART C (35 MARKS) Answer ALL questions in this part.

QUESTION 1 List five (5) levels of needs as identified by Abraham Maslow? (5 marks) QUESTION 2 State four (4) management functions. (4 marks) QUESTION 3 Determine six (6) factors in the external environment that can affect an organization's performance. (6 marks) QUESTION 4 Give six (6) steps in the decision making process. (6 marks) QUESTION 5 List seven (7) recruitment process. (7 marks) QUESTION 6 Give two (2) criteria's of a manager's performance that can be measured. (2 marks) QUESTION 7 Determine five (5) why controlling is important. (5 marks)

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PART D (45 MARKS) Answer any THREE (3) questions from this part.

QUESTION 1 a. Define Sport Management.

(5 marks)

b. Describe general, functional and project managers.

(10 marks)

QUESTION 2 (5 marks)

a. Define Motivation.

b. Describe Reinforcement Theory.

(10 marks)

QUESTION 3 (5 marks) a. Define Organizing Function. (10 marks) b. Explain five (5) aspects that can be illustrated by an organization chart.

QUESTION 4 a. Define Strategic Planning. b. Briefly explain strategic planning process.

(5 marks)

(10 marks)

END OF QUESTION PAPER

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