DataSheet

Answers Anywhere
Enabling rapid development of intelligent user interfaces
Enhanced Usability Generates Dramatic ROI To anyone providing access to software applications and transactions, usability is paramount. Answers Anywhere dramatically enhances usability, which translates directly into competitive advantage and topline revenues: A major global independent software vendor (ISV) end-user survey showed a 31% increase in task completion speed and a 57% increase in perceived ease of use by corporate end-users. 80% of users indicated they preferred to use the Answers Anywhere-enabled application than the vendors standard interface. A major global carrier has seen a 330% increase in overall messaging traffic revenues with a 95% user adoption of Answers Anywhere. Of these mobile subscribers, 81% cited the ease of use as a major factor in increased usage, while 31% used Answers Anywhere to accommodate more complex requests than they had been able to make before.

Answers Anywhere harnesses the power of computer applications by enabling end-users whether they are on a wireless phone, using a handheld PDA, interacting with a customized console, or at a desktop computer to get accurate, relevant information fast, no matter how complex their requirements are. A robust, scalable middleware platform with powerful context understanding and natural language capabilities, Answers Anywhere lets users bypass multi-layered menus and complex pulldown interfaces to access what they need quickly and reliably. Applications built with Answers Anywhere can even anticipate users' needs, within the context of an ongoing interactive session, or dialogue. Such ease of use results in shorter learning curves, lower training and support overhead, and more effective, productive end-users.

up searches on directions to the contacts location, information about the company, and meetings set at the specified location with the contact in question A wireless email request to a sales force automation (SFA) program: Increase JP Morgan oppty to 750K and move close date in by 30 days A Short Message Service (SMS) question to a wireless information portal: Any jazz band playing in SoHo 2moro A request to a business intelligence application: List all customers on the east coast who have not ordered in the past 3 months with a credit line of more than $500K The Answers Anywhere platform leverages powerful context- and language-sensitive technology to interpret the users intent, so that users never need to know how to navigate application menus or memorize commands.

The Power of Context Understanding and Natural Language

Easy to use is hard to do. iAnywheres solution enables users to rapidly and accurately obtain needed and often complex information without the need for (oftenignored) training. Clifford (Cliff) Nass, Ph.D., professor of communication, human-computer interaction specialty, Stanford University

Answers Anywhere derives context and suggestions from users requests, so that applications can be smarter when interacting with users. Further, it leverages advanced, patented technology to translate users own words into relevant commands for back-end software systems. As such, it enables users to request information and transactions naturally, without worrying about grammar, syntax or spelling. With Answers Anywhere, users can interact with applications through text messaging, , Web interfaces email, or speech. Some examples: A Web-based search for contacts at a company in a specified location: After retrieving the contact information, Answers Anywhere suggests follow-

Accurate and Reliable

Unlike traditional interfaces that force users to remember a specific set of words and phrases, Answers Anywhere employs a unique, powerful agent network to interpret each users free-form input and develop a machine-readable statement of the users intent, within the context of the application. Each agent is responsible for a subset of the systems data and/or processes. Agents within the network collaborate to discern intent and fetch answers, based on the current request, request history, context, application state, and output modality. If a users request is unclear to the Answers Anywhere engine, the system can interact with the user to receive clarification or issue hints.

www.iAnywhere.com

Furthermore, context is used to anticipate users needs. For example a request for cinema might provoke an offer of show times, a request for an address could prompt an offer of directions. Tried and proven in some of the largest consumer and enterprise user communities in the world, Answers Anywhere is the industrys most reliable interface technology for masking the complexity of applications to your end-users and driving your uptake.

its name, generating accurate responses from any backend system to any end-user, anywhere on your extended network. Answers Anywhere is fully J2SE compliant and runs on Windows, Linux and Solaris platforms for maximum power and convenience for your application developers.

Input and Output Modality Independent

Advanced, Open Development Environment

With Answers Anywhere, you can give users the ability to interact with your application through any appropriate input modality. Answers Anywhere works with email, SMS, IM, WML, HTML, voice, and iMode. Answers Anywheres open API and pre-built links to major email, text messaging, and speech recognition systems enable your developers to choose the input modality end-users prefer. Whats more, Answers Anywhere enables multimodal interaction, so users can ask for information by email and get the results back through a voice interface, for example.

The Answers Anywhere architecture delivers an advanced development environment for rapid creation of Answers Anywhere applications. It provides pre-defined Modality and Application Adapters, pre-built templates and extensible Answers Anywhere agent networks, as well as easily customizable, ready-to-use agent libraries and sample code.

Extend Your Enterprise with Information Anywhere

Easy Back-End Integration

Power and Scalability for Large Deployments

Minimum System Requirements 750 Mhz processor 4 GB hard drive 500 MB RAM Support for Windows, Linux, Solaris J2SE 1.4

The Answers Anywhere platform scales efficiently for large-scale deployments, providing fast, reliable service to millions of users simultaneously. Proven in production environments worldwide, Answers Anywhere delivers on

iAnywhere Solutions, Inc. Worldwide Headquarters One Sybase Drive Dublin, CA 94568-7902 U.S.A. contact_us@ianywhere.com

North America T 1-800-801-2069 1-519-883-6898 Europe, Middle East, Africa +44 1628 597 100

Asia Pacific +852 2506 8700 Japan +81 3 5210 6380

www.iAnywhere.com

The Answers Anywhere toolset enables rapid application development and integration of the platform with any back-end system, including legacy databases and programs, enterprise applications, and Web portals and services. Answers Anywhere supports XML, SQL, and RMI APIs, as well as ODBC/JDBC for accessing backend databases. Answers Anywhere can be extended quickly and easily to deliver added functionality within a given application or to interact with additional applications as required.

iAnywhere provides software solutions that enable applications used on the front lines of business to be just as reliable, secure and available as those at headquarters. Built from inception for the unique frontline environment, our solutions hold worldwide market leadership positions in mobile and embedded databases, mobile device management and security, and mobile middleware. Millions of subscribers, 15,000 customers and 1,000 partners rely on the companys award-winning technologies, including SQL Anywhere, Afaria, and the AvantGo mobile Internet service. iAnywhere is a subsidiary of Sybase, Inc. (NYSE: SY). Visit www. ianywhere.com for more information.

iAnywhere Solutions is a subsidiary of Sybase, Inc. Copyright 2005 iAnywhere Solutions, Inc. All rights reserved. iAnywhere, Sybase and the Sybase logo are trademarks of Sybase, Inc. or its subsidiaries. All other trademarks are properties of their respective owners. indicates registration in the United States of America. L02586

Fig. 1. The Answers Anywhere Adaptive Agent-Oriented Software Architecture translates text and context into backend application API calls, then returns responses back through a range of output modalities to create meaningful interaction for end users.