This Sample Report (see following pages) includes a few selections from the complete report that you

will receive. It should give you a sense of the kinds of items and categories that will be presented in your final Employee Satisfaction Report. Your final report will also include some summary data and graphs highlighting the overall level of employee satisfaction. If you have any questions about our employee satisfaction survey, dont hesitate to ask. Send an email to empsat@custominsight.com

Understanding This Report

Moderately Disagree Moderately Agree Strongly Disagree Strongly Agree Neutral

Sample Category 3.7

3.7

The blue number is the raw mean score. This is the average response based on a 5-point scale. The highest possible average score is 5.0, which corresponds to "strongly agree" on the rating scale. The lowest possible average score is 1.0, which corresponds to "strongly disagree" on the rating scale. The gray and black bars represent the benchmarked normative data. The gray bar is centered over the average score received by all other organizations and extends to one standard deviation above and below this mean score. The black bar extends to two standard deviations above and below the mean. In the example above, the average score for all organizations is 3.5 and the standard deviation is 0.5. The colored dot is your organization's score. In the example, the colored dot is at 3.7 - placing it between "neutral" and "moderately agree" on the rating scale. Compared to the normative data (gray and black bars), you can see that this score is slightly above average.

Color Coding
Raw Mean Score is 3.5 or higher and z score* is zero or higher. A green dot indicates that things are probably OK and you don't need to do anything differently. Raw Mean Score is between 2.5 and 3.5 or a z score between -0.8 and zero. A yellow dot indicates that there might be problems that need addressing and further investigation into the nature and severity of the problems is warranted. Raw Mean Score is below 2.5 or z score is below -0.8. A red dot indicates that there is probably a problem that needs addressing and action or further investigation is required. * z scores are standard scores that allow you to understand how your scores compares to the scores of other organizations. A z score of zero is average. A score of +1.0 is one standard deviation above the mean and a score of -1.0 is one standard deviation below the mean.

2-Factor Employee Profile

Displayed below is a statistically derived overview of your employee survey results based on the two primary factors that drive employee satisfaction and engagement. The vertical (y) axis shows how employees feel about the organization as a whole, and by extension, the senior leaders of the organization. The horizontal (x) axis shows how employees feel about their direct supervisors/managers.
High

0%
n=1

4%
n=8

33%
n=66

The Organization

7%
n=14

11%
n=22

15%
n=31

19%
n=39

7%
n=14

3%
n=7

Low

"My Manager"

High

High scores on "The Organization" indicate that...

High scores on "My Manager" indicate that...

Employees feel respected Employees respect senior management Senior leaders demonstrates strong leadership skills Senior management communicates with the organization People cooperate with one another and feel like they are on the same team The organization understand and listens to customer needs High standards of quality are maintained throughout the organization Motivate and inspire those around them

Managers treat their employees with respect Managers value the contributions and talents of their employees Managers treat their employees fairly Managers provide constructive feedback to their employees Managers help their employees to grow and advance professionally Managers are viewed as competent professionals Employees feel comfortable expressing their ideas and opinions Employees receive praise and recognition when deserved

ABC Company Employee Satisfaction Survey

All Respondents

Scale and Item Scores

Raw Mean and Standardized Scores. Sorted by Raw Scale Score.

Moderately Disagree

Moderately Agree

Strongly Disagree

Strongly Agree

Neutral

Respect for Management

I am very satisfied with my manager. I respect my manager as a competent professional.

3.8

The leaders of ABC Company really know what they are doing. Our senior executives demonstrate strong leadership skills.

Communication
My manager does a good job of sharing information.

3.7

Senior management communicates well with the rest of the organization. Communication is encouraged at ABC company. Information and knowledge are shared openly within ABC Company.

Teamwork and Cooperation

3.6

It really feels like everybody is on the same team at ABC Company. People throughout ABC Company cooperate effectively with one another. There is a strong spirit of teamwork and cooperation among employees.

Feedback

3.2

I receive useful and constructive feedback from my manager. Employee performance evaluations are fair and appropriate. I am given adequate feedback about my performance. When I do a good job, I receive the praise and recognition I deserve.

Personal Expression/ Diversity

2.9

ABC Company works to attract, develop, and retain people with diverse backgrounds. I can disagree with my supervisor without fear of getting in trouble. People with different ideas are valued at ABC Company. My ideas and opinions count at work.

Copyright 2004 by CustomInsight. All rights reserved.

ABC Company Employee Satisfaction Survey

All Respondents

Items Most Highly Correlated with Employee Satisfaction*

Look for items with a high correlation but a low raw score or a low standard score. These indicate potentially critical areas of employee dissatisfaction.
Moderately Disagree Moderately Agree Strongly Disagree Strongly Agree Neutral

r
Communication My manager does a good job of sharing information. Work/Life Balance; Stress and Work Pace My job does not cause stress or anxiety in my life. Personal Expression/ Diversity ABC Company works to attract, develop, and retain people with diverse backgrounds. Opportunities for Growth My manager plays an active role in my professional development and advancement. Compensation The benefits I receive are comparable to those offered by other organizations. Respect for Management I am very satisfied with my manager. Opportunities for Growth I am encouraged to learn from my mistakes. Personal Expression/ Diversity My ideas and opinions count at work. Stress and Workload The pace of the work at ABC Company enables me to do a good job. Mission and Purpose I understand how my work directly contributes to the overall success of ABC Company. Quality and Customer Focus Customer needs are the top priority at ABC Company. 0.87 0.8 0.76 0.75 0.75 0.72 0.72 0.72 0.72 0.7 0.67

* Correlations (r) significant at p < 0.05. This is a customary indication of the likelihood that the observed correlations are a result of chance. For our purposes, we have set this probability (p) threshold to be no more than 0.05 or 5%. There is less than a 5% likelihood that the correlations listed here are a result of chance. Correlations shown are with the item "I am very satisfied with my job."

Copyright 2004 by CustomInsight. All rights reserved.

ABC Company Employee Satisfaction Survey

All Respondents

Moderately Disagree

Strongly Disagree

Moderately Agree

Response Distribution Percentages

Items sorted by average raw score from most positive to least positive.

Unable to Rate

Strongly Agree

Raw Mean

Neutral

Overall I am very satisfied with my job. Overall My job gives me a strong sense of personal satisfaction. Work/Life Balance; Stress and Work Pace The amount of work I am asked to do is always reasonable. Respect for Management I am very satisfied with my manager. Quality and Customer Focus Customer needs are the top priority at ABC Company. Communication My manager does a good job of sharing information. Quality and Customer Focus Senior management really understands our customers needs. Communication Senior management communicates well with the rest of the organization. Respect for Management I respect my manager as a competent professional. Teamwork and Cooperation It really feels like everybody is on the same team at ABC Company. Compensation I am paid fairly for the work I do. Fairness I am always treated fairly by my manager. Fairness Everybody is treated fairly at ABC Company. Feedback I receive useful and constructive feedback from my manager. Workplace and Resources I have all the information I need to do my job effectively. Workplace and Resources My workplace is physically comfortable. Mission and Purpose I have a clear understanding of ABC Companys strategic goals. Overall I have applied for another job outside ABC Company in the past six months. Opportunities for Growth I am encouraged to learn from my mistakes. Quality and Customer Focus At ABC Company, we maintain very high standards of quality in everything we do. Feedback When I do a good job, I receive the praise and recognition I deserve. Workplace and Resources My workplace is well maintained.

0 0 0 0 0 0 0 0 12 0 0 0 12 0 0 0 25 12 25 0 25 12

0 0 0 0 12 0 12 0 0 0 12 0 12 12 50 25 25 38 12 50 38 50

25 12 0 25 25 38 0 50 12 25 25 50 0 12 25 50 0 25 12 38 25 25

25 50 88 38 12 25 75 12 12 75 38 25 38 62 0 0 25 0 25 0 0 12

50 38 12 38 50 38 12 38 38 0 25 25 38 12 25 12 25 25 12 12 12 0

0 0 0 0 0 0 0 0 25 0 0 0 0 0 0 12 0 0 12 0 0 0

4.2 4.2 4.1 4.1 4 4 3.9 3.9 3.8 3.8 3.8 3.8 3.8 3.8 3 3 3 2.9 2.9 2.8 2.4 2.4

Copyright 2004 by CustomInsight. All rights reserved.

ABC Company Employee Satisfaction Survey

All Respondents

Responses to Short-Answer Questions

Feedback What specific kinds of feedback would you like to receive? I would like to have a more systematic feedback process in place, maybe with monthly or quarterly meetings with my boss where we sit down and talk about how I have been doing - areas where I might improve and areas where I am doing fine.

Feedback What suggestions do you have for improving the feedback process at ABC Company? If we could make feedback more about development and less about discipline I would feel better about the process.

Stress and Workload What specific aspects of your job cause you to feel overworked? Demands of senior partners that come in at the last minute from clients cause me lots of stress. Often it is just not possible to make changes to the presentation at such a late date and I feel like it reflects on me when I cannot deliver without staying at work until very late. This happens quite often.

Copyright 2004 by CustomInsight. All rights reserved.