Table of Content: Chapter Number 1

Table of Content
Executive Summary . 02 Body of report .. 03 Chapter Number 1 Introduction of the Business .05 Company Products and Services ..07 Company Services 07 Company Products 08 Company Profile 11 Objective of the company 12 Chapter Number 2 Organ gram of Business ..15 Branch hierarchy 16 Corporate information of Business ..17 Swot Analysis of Askari commercial Bank..18 Chapter Number 3 Department of the Business .25 Learning Experience ..26 Week First Experience .. . 26 Week Second Experience .. 31 Week Third Experience . .34 Week Fourth Experience . 35 Week Five Experience .37 Week Six Experience ..39 Feed back of Internship . 41 Chapter Number 4 Conclusion .44 Recommendations ..45 References\Bibliography 46
UNVERISTY OF CENTRAL PUNJAB
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Executive Summary
This report is based on Askari bank business shows how banks Departments works to facilitate the customers. This report highlights the whole business process of Askari Bank and the functions of different departments. I had completed my internship in the Askari Bank Main Ravi road Lahore Branch. I worked at various department of the bank. Such as In accounts opening department, accounts department, cash department and did some work at clearing and remittances department. The working environment at Bank was good. The staff was very cooperative. I spent most of my time during internship in account opening department, and Cash department where I interact with people and know how to deal with customer. I get to know about the working and procedure of the account opening. I also stamped all the documents of account opening form i dispatch the account opening form in a file. With this internship I enhance my intellectual skills. I deal with customer and help those customers, who are confused or illiterate, help them in such a way by filling credit or debit slips. In cash department I sort out the cash and count the cash. In accounts department I had filling different reports. I also check the daily activity such as online, customer and GL. In clearing department I clear the cheques having supervised, I stamped the cheques. Maintaining good relationship with the customer has polished my interpersonal skills. I used to maintain the record of each cheques book and ATM issued both on the registered. I also used to place the document on their proper file.
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Body of Report
The whole report is Comprises on
four chapters the chapters based on the brief
Introduction of Askari bank Ltd. has started there businesss talk about the whole Services they are providing to customers. Explore the banking Sector of Pakistan. I have written down the Services which this bank is dealing. Explore all the Department of the bank and also discuss the Organ gram. This Report also includes my learning experiences which I have got by spending Six weeks in the banks environment.
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Chapter # 01 (Introduction of the business)
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Introduction
ASKARI BANK is the leading private sector bank in Pakistan, delivering quality service through innovative technology. Askari bank has The Best Retail Banking Award 2008 by Pakistan Guarantee Export Corporation Ltd. Askari Bank Ltd (formerly Askari Commercial Bank) was incorporated in Pakistan on October 9, 1991, as a Public Limited Company. It started its operations during April 1, 1992. The bank principally deals with mainly banking, as defined in the Banking Companies Ordinance, 1962. The Bank is listed on the Karachi, Lahore & Islamabad Stock Exchanges and its shares are currently the highest quoted from among the new private sector banks in Pakistan. Askari Bank has expanded into a nation wide presence of 209 branches, and an offshore banking Unit in Bahrain. A shared network of over 1,100 online ATMs covering all major cities in Pakistan supports the delivery channels for customer service. As on December 31, 2005, the bank had equity of PKR 8.6 billion and total assets of PKR 145.1 billion, with over 600,000 banking customers, serviced by our 2,754 employees. In the success story of ASKARI BANK, one of the most important factors, apart from its dynamic management and prudent approach, is the QUALITY of its SERVICES, which gives it a great edge over its competitors. ASKARI BANK has always strived to facilitate its customers by introducing various high quality hi-tech services for the first time in Pakistan. We are proud of our pioneering role in providing the most modern and technologically advanced services to our customers. Knowing our customers and their needs is the key to our business success. Our products and services are as diverse as our market segments. Technology has played a pivotal role in meeting customer expectations, particularly with respect to the speed and quality of services.
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We have fully automated transaction-processing systems for back-office support. Our branch network is connected on-line real-time and our customers have access to off-site as well as on-site ATMs, all over Pakistan. This includes not just establishing and maintaining technology infrastructure for providing operational support to all units of the Bank, but also encompasses introducing latest state-of-the-art technology-driven products and service delivery systems, such as ATM networking, Internet Banking, Mobile ATM, Credit Cards, Debit Card, Prepaid Card, utility bills payment through ATMs & Internet which have brought about cost-effectiveness, timesaving and safety. Askari bank has also achieved another milestone with the launch of Askari Bank Zari Credit Card. This is the first ever credit card offered to the farmers in Pakistan with complete product features and service benefits. It aims to meet farmers production and development needs and to supplement cash flows, whenever required. It is also a matter of satisfaction that ASKARI BANK has been the first bank to introduce PTCL and WAPDA utility bills payment electronically through ATM and Internet on an Online-Real-Time Basis. For the first time in Pakistan, we have introduced Mobile ATMs to provide banking facilities at the doorsteps of our customers. Askari banks mobile ATMs first in the banking history of Pakistan, now four in number, continue to serve customer needs. Our Phone Banking and Internet Banking Facility allows our customers, to access their accounts from anywhere in the world, and effect transactions.Bank has established its Data Warehouse and Customer Care Centre, a dedicated customer call center to provide one window service to our valued customers in terms of their telephonic enquires. Askari bank is first Pakistani bank to offer on-line real-time banking on a country-wide basis. It is first Pakistani bank with nation-wide network of ATMs.It is first bank in Pakistan, foreign or local, to introduce Internet banking in the country. First time ever this bank introduces Mobile ATM in Pakistan.
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Askari bank remains focused on using technology for improving customer service standards and expanding the range of products being offered and other technology based solutions.
Company Products and services

The products and services of Askari Bank limited are developed keeping in view the customers needs & wants & the expectation that the customer attaches with its financial institutions An Askari bank product includes all those services which customer normally required for effectively managing his business
Services Provided by Askari Bank

Askari bank offers the following financial services to its customers
DEPOSITS
One of the basic functions of commercial banking is to receive deposits. Askari bank accepts deposits in both local & foreign currency
LOCAL CURRENCY DEPOSITS
Current Account PLS Saving Account Term Deposit Notice Deposit Askari Special Deposit Account Value Plus Saving Account
UNVERISTY OF CENTRAL PUNJAB Page
ADVANCES
Advances are major sources of earning of income for commercial banks. Banks attracts surplus balances from the customers at low interest rates & makes advances at higher interest rates to the individuals or business firms. Askari bank offers these facilities in two forms: Funded facilities Non- Funded facilities
FUNDED FACILITIES
In funded facilities the bank, actually advance money against further repayment. These facilities are known as cash credits.
NON FUNDED FACILITIES

Non- Funded facilities are those in which bank substitutes its own credit for its customers. Askari bank offers to its customers are large number of non-funded facilities. These facilities include: Guarantee Latter of credit
Product lines of Askari Bank
There are the complete range of products which Askari bank provide to there customers
Askari (Auto Loans)

According to the need and ever changing demands of customers Askari bank has introduce the Auto loans Services to there customers to meet there desires. The tenor of these loans is based on the amount that customer wants.
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Askari i-Net Banking (Internet Banking solutions)

Askari bank offer banking through internet. Askari Bank is the first bank in Pakistan to provide such service to its valued customers which is absolutely free. Funds transfer Balance enquiry Payment of school fee Statement of accounts free payment of utility bills Change of password
Askari MasterCard
It has always been our endeavour to introduce products and services tailor made to the requirements of our valued customers. Now you can pay your Utility Bills through: ASKCARD (Askari Debit Card), Askari bank's ATMs National wide Internet Banking Services
Askari Cash Management Services

Askari Cash Management Services, aimed to effectively manage the accounts receivable portfolio of medium and large corporate entities. While this service helps the corporate entities to improve their liquidity, due to our well diversified branch network. The service primarily aims at providing clearing, collection and cash transfer facility to corporate, under one resource center, which will handle the process through the branches and provide adequate reporting to the corporate clients, on various aspects of their accounts receivable portfolio, every month
Askari Travelers Cheques

Askari Bank Limited has always remained at forefront in introducing innovative and unique products in banking sector. Our financial instruments provide greater financial freedom and security in an unmatched way to our valued customers. Askari Bank offers
you its "Rupee Traveller Cheques" eliminating all financial risks while traveling. So avoid risk of carrying cash through Askari Bank's Rupee Traveler Cheques.
ASKCARD (Debit Card)

Askari Bank is committed to provide you innovative and competitive solutions to your banking needs in a more efficient and personalized manner. Your Bank enjoys a strategic competitive advantage over all domestic players by virtue of its leadership, large network and technological advancement. In line with our tradition of innovation, Askari Bank takes pride in announcing launch of Askari Bank's Debit Card
Askari Banks (Home Loans)

Askari Bank has made the realization of your dream to have a house of your very own possible. Whether you plan to build a house, tailor made to your requirements or buy a constructed house, Askari mortgage finance enables you to pursue your goal without any problems. Owning a home for oneself still remains an exclusive dream for many. Askari Bank has made the realization of your dream to have a house of your very own possible. Whether you plan to build a house, tailor made to your requirements or buy a constructed house, Askari mortgage finance enables you to pursue your goal without any problems.
Askari Banks Personal Finance (Loans Scheme)

Askari Banks Personal Finance makes sure that you get the most out of your loan. No matter what your need is Askari Bank has more ways to serve you than ever before. With unmatched financing features in terms of loan amount, payback period and most affordable monthly installments.
Smart Cash (Running Finance Facility for Consumers)

Askari Bank's Investment Certificates not only provide the added security, investment and monthly return to the customers. These certificates are negotiable and can be transferred to third party. Investment Certificates can be issued for a period of 3 months and profit is payable on monthly basis through pre-printed tear-off coupon.
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Askari Kissan (Agriculture Finance Programmer)

The role of agriculture in Pakistan economy is of pivotal nature. Due to diverse geographical and climatic conditions the country has tremendous potential for growth and development in agriculture. However, adequate and timely financial assistance to the farmers will improve production potential of agriculture sector in the country. The modern concept of agricultural credit envisages establishment of an efficient institutional credit system to serve as a package of credit, supplies and knowledge for the overall strength of the farmers who at present suffer from low productivity and financial insecurity. A successful credit evaluation system, therefore, should have the basic ingredients to provide adequate amount at the right time and in the right form to help farmers in making a productive use of loan funds.
Company Profile
The Vision
To be the Bank of first Choice in the Region
Mission
To be the leading private sector bank in Pakistan with an international presence, delivering quality service through innovative technology and effective human resource management in a modern and progressive organizational culture of meritocracy, maintaining high ethical and professional standards, while providing enhanced value to all our stake-holders, and contributing to society.
Core Values
The intrinsic values, which are the corner-stones of our corporate behavior, are Commitment Integrity
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Fairness Teamwork Service.
Corporate Philosophy
From knowing our customers requirements to understanding employee needs, from utilizing modern technology to making responsible social contributions, from enhancing stake-holders value to practicing corporate ethics. We are continuously and consistently striving to address newer challenges with a single motivation: The power to inspire and be inspired
Objective in this Organization

Following are the main objectives of Askari Bank Limited are: To be the leading private sector bank in Pakistan with an international presence, delivering quality service through innovative technology and effective human resource management in a modern and progressive organizational culture of meritocracy, maintaining high ethical and professional standards, while providing enhanced value to all our stake-holders, and contributing to society. To achieve sustained growth and profitability in all areas of business. To build and sustain a high performance culture, with a continuous improvement focus. To develop a customer-service oriented culture with special emphasis on customer care and convenience. To build an enabling environment, where employees are motivated to contribute to their full potential.
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To effectively manage and mitigate all kinds of risks inherent in the banking business. To maximize use of technology to ensure cost-effective operations, efficient management information system, enhanced delivery capability and high service standards. To manage the Bank's portfolio of businesses to achieve strong and sustainable shareholder returns and to continuously build shareholder value. and To deliver timely solutions that best meets the customers financial needs.
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Chapter # 02 (Corporate information & organgram)
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Organogram of Business
BOARD OF DIRECTORS Executive Com mittee President and Chief Vice President
C om m ercial & R etail B anking
Regional Business Chief Regional Marketing Chief Regional Brach Manager
C h ie f
Corporate Investment Banking Chief
Operation Group Chief
Regions operational head
Corporate Head north & Corporate Head
Regional Compliance Chief
Regional operation Department
Branch operation Manager
Special Managing Chief
Risk Manager Group Chief
Regional Risk Managing Chief
HRM Group Chief Brach Credit Officer Regional GM HRM
Credit Department Of region Audit Inspection Chief Area Audit Chief
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Hierarchy of branch
Branch Manager
Operation Manager
Asst. managing Grade (AMGG)
Credit Officer
Officer Grade 1 &2
Clerical Staff
Cashier Typist & Clerks Assistant
Non-Clerical Staff
Guards & Sweepers
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Corporate Information
Board of Directors
Lt. Gen. Waseem Ahmed Ashraf Lt. Gen. (R) Masood Perwaiz Mr. Kalim-ur-Rehman Brig (R) Mohammad Shiraz Baig Brig (R) Muhammad Bashir Baz Brig (R) Asmat Ullah Khan Niazi Brig (R) Mohammad Safdar Ali Mr. Javed Ahmad Noel Mr. Zafar Alam Khan Sumbal Mr. Shahid Hafeez Azmi Mr. Mohammad Afzal Munif, Mr. Tariq Iqbal Khan, FCA Chairman Chairman Executive committee President & Chief Executive Director Director Director Director Director Director/Secretary Director Director Director
Audit Committee
Mr. Muhammad Afzal Munif, FCA Brig (R) Muhammad Shiraz Baig Brig (R) Asmat Ullah Khan Niazi Mr. Zafar Alam Khan Sumbal Chairman Member Member Secretary
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Auditors
A.F.Ferguson & Co. Chartered Accountants
Legal Advisors
Rizvi, Isa, Afridi & Angell
Number of employees
Permanent Temporary / on contractual basis Commission based Bank's own staff strength at the end of the year Outsourced Total staff strength at the end of the year 7,808 5,896 912 4,834 1,273 789
. Swot Analysis of Askari commercial Bank
Strengths Leading Private sector Bank

Askari commercial bank is the leading private sector bank in the banking network in Pakistan with many of them online branches in major cities of the country.
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Full day Banking

One can avail the benefit of the services provided at the bank till 5:00 P.m. which is highly useful for those customers who find it difficult to leave their officers in the morning.
Atm Network
The bank has the largest ATM Network cross the country. The customers of ACBL withdraw access their funds
Customized solutions
The management of the bank believes in customer focused banking rather than the product oriented banking. The products and services designed by the bank are specifically tailored to the individual needs of its customers.
Electronic Banking
The revolution in the banking in the form of electronic banking operations have opened avenues of excellent, efficient and quick services saving the time and costs of the customers and fortunately ACBL is among those few banks who are already reaping the benefits of electronic transactions.
Electronic Funds Transfer

ACBL management is quite prepared to adopt the latest advancements in technology resulting in revolution in the banking operations such as check clearing process, computer based teller equipment, automatic teller machines, and electronic funds transfers among the others.
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Phone Banking
Phone banking service is very attractive for those classes of customers who dont have time to personally come to the bank i.e. banking on the phone line thus saving the precious time of the customers.
Weaknesses
In my opinions these are the points that might be detrimental to the efficiency and profitability of the bank.
Not Highly Automated

The bank has still some of the traditional ways of operations in this advanced technological environment. Manual Book Keeping Although the bank has computerized accounting system but, still the bankers use to make their entries in the accounting register.
Low Job Satisfaction

Understanding and the effective management of the human resources is the most difficult challenge faced not only by the bank but by all the organizations. Even though the people have been sacrificed in the new organizational developments, it is becoming clear that the true lasting competitive advantage comes through human resources and how they are managed. ACBL seems to not focusing on this highly critical issue as the job satisfaction level of the employees working at ACBL, was quite low.
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Lack of Specialization
This famous and useful concept given by Adam Smith in 1776 seems to be missing in the bank. The employees are constantly rotated from one job to another job of totally different characteristic in the view of giving them the know-how of the working in all the departments. But I think this is not a very good tactics used by the management. Otherwise the situation might be like this Jack of all and master of none.
Centralization
There is a high degree of centralization in the bank. Almost all the decision-making is in the hands of the upper management. But centralization is effective up to a certain level otherwise it becomes inefficient and at times costly too. I personally observed that delay occurred in the operations of the employees only due to the fact that they had not got any instructions from the head office.
Lack of Training Facilities

Presently there is no specific training program arranged for the new recruiters. They have to learn based on their observations and also their mistakes. It takes a bit time for the fresh one to learn the banking the result is huge amount of blunders, mistakes etc. resulting in monetary and nonmonetary losses for the bank. There is pressure not only on the new learner but also on the person placed upon with this responsibility.
Opportunities
Apart from the ones discussed in External Factors Evaluation Matrix, the bank is facing the following threats and opportunities currently: These are positive external environmental factors effecting the organization.
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It deals in bulk business. A large amount of foreign investment is attracted. Strong potential for growth Steady increase in Customer Deposits Overseas Operations Branches In Remote Areas Islamic Banking Sharp increase in imports and exports
Threats High Employee turnover

As discussed above, the job satisfaction level of the employee is very low resulting in high turnover, which is bad for any organization as there are huge monetary and non-monetary costs involved in the fresh recruitments.
High charges
The schedules of charges indicate that the fees charged by the bank on the various services it provides are extremely high. It may result in decrease in the number of its exiting customers. Further more, this could be very alarming situation for the bank in case some of the competitors grasped the opportunity and lowered its rates.
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Less attractive rate of return

Commercial banks face considerable competition in attracting deposits from individuals or small investors. In contrast, the Govt. of Pakistan national saving scheme offers attractive rates of return (approx. 16 to 18 percent annually) on 10-15 year fixed accounts, which banks find difficult . to match.
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Chapter # 03 (Internship Experience & business Department)
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Departments of Business
Internship is an integral part of professional Degrees. Main purpose of internship is to have a practical experience. It provides a student to get a practical experience and give inner view of the organization selected. During this internship, a student comes to practical knowledge so, in this Bank I get practical exposure and to get familiarized with the ways to live in the organizational environment which is dramatically different from the educational environment. The whole exposure of internship is written below. I have work in Askari bank Ravi road Lahore Branch from (July 15th 2011 To August 25th
2011)
as an interne the practical experience which I have got from these departments is
written below.
Major Department
Account Opening department Remittance Department Record Department Cash & Clearing Department Foreign Trade Department Credit Department Credit Card Department (ATM) Locker Services department IT Department
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Learning \ Internship Experience

In this section of report I have described all the learning experience which I have gained by working in the practical business environment. In my first week in Askari Commercial Bank, Bank Management assigned me work in Account Opening Department. Mr. saleem was the person who deals in the account opening department. In this Branch. He told me about different accounts their names and their codes and tells. How to open the account?
Week # 1 Experience
Account Opening Department

In Acccount opening department I had learn a lot. Before doing internship I dont have a idea how to open a account in the bank.Even I was not awear about the departments of the bank aswell.Anyhow the learning which I have got in Account opening Department writen below. The main thing I have learned via obervational learning was how to maintaining good relationship with the customer has enhance my interpersonal skills and resolving customers Problems give them a feeling that the company employees care for them. On the other hand the thing which I personally observed in government banking sector the customers are not treated as followed. Askari Commercial bank offers these accounts for there customers.
There are several types of accounts such as:

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Individual/ Joint Account Sole Propreitorship/ Partnership/ Joint Stock BBA(Basic Banking Account)
Types of accounts offered by Bank Idivdual/ Joint Account

In it they may open the following accounts Current Account ( Can be opened at rupess 5000-/ only.) Saving Account ( Can be opened at rupess 10000-/ only.) ASDA(Askari Special Deposit Account) (Can be opened at rupess 5000-/ only.)
Current Account is used by the Small businessmen and the students genrally this account has a low interest rate on the Deposit.
Document required for opening the account are

o Original ID o Letter Head (in case of businessman) o In case of illetreate person photograoh of the person.
Sole Propreitorship/ Partnership/ Joint Stock

In it they may open the following accounts Current Saving ASDA(Askari Special Deposit Account)
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For Sole Propreitorship

o Copy of NIC (see original NIC) o Letter Head of business o NTN
For Partnership
Copy of NIC (see original NIC) Attested copy of Partnership Deed duly signed by all partners of the firm. Attested copy of Registration Certificate with Registrar of Firms. In case the partnership is unregistered, this fact should be clearly mentioned on the Account Opening form. Authority letter, in original, in favor of the person authorized to operate on the account of the firm. Copy of registration certificate( if registered) Company Letter Head Two references
For Joint Stock

Certified copies of: Resolution of Board of Directors for opening of account specifying the person(s) authorized to operate the company account. Memorandum and Article of Association Certificate of Incorporation. Certificate of Commencement of Business. Copy of NIC (see original NIC)
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BBA(Basic Banking Account)

This account is open by salary persons and also for students. For opening the account folloing documents are required: Copy of NIC (see original NIC) Salary Letter or bonafide letter for students Initial deposit Rs.1000
Minor Account
A person who dont have ID card or a person whos age is below than 18 he can open Minoe Account He have to Submitt Fourm B to oprn a accouint.
Futher Instructions For Opreating Account:

1. 2. 3. 4. mandatry. 5. If the customer want to change his mailing address. He will fill the Address changing form. The Bank sent one letter on old address and one on new address to confirm that he actually want to change address. 6. If the customer do not opreate his account from the last 6 mounths, his account is dornmant (inactive). To activate the account the customer debit (withdraw) the money from account.And also write the application to activate the account and sign on it. The customer will get the cheque book when he/she will receive the For ATM facility the coustomer will fill the ATM request form. The customer will also get the i-net facility. Through which they If the account holder is going abroad and he/she will want to give letter of thanks from Bank.
can access their account through internet. the right to another person to handle his account. He will sign the third party
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Check book issuing Procedure;

Once the account is opened, Askari bank issues the Checque books to the customer so that they could withdraw their money whenever the amount they like. The producer of issuance of the Checque book is as follows: For the customer who already has an account with the bank, the lastly consumed Checque book requisition slip with the help of which a new Checque book is issued. And the person who is going to open a new account for the first time gets the Checque book free without any requisition slip. Askari Bank issues the cheque books for both the local and foreign currency accounts The amount charged by bank is as fallowed. Newly opened account issued New checque book issued amount Lost Checque book issued Free 150 550
Credit/Debt Card issues Procedure;

Mr.saleem Also deals this department. He told me that the bank is authorized to issue the credit card of two companies, which are under bank of America. Master Card Visa debt Card Classic card Silver card Gold card
There are following types of master card.
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Limitations on Shopping
These cards has also has some limitations on the shopping as well Classics card (100000-/ limit) Gold card (200000-/ limit)
Letter of thanks
Once the account is been opened I the bank issued the letter of thanks to customers just to make a good relations with them.
Week # 2 Experience
Cash Department
In cash department different facilities are given to the customer such as received cheques, receive cash, pay cash, online transaction. Relief funds amount submission.Online service is provided by the bank to transfer money from one account to another. Work in cash department and learned how to accomplish different tasks like deposit, credit card slips in this department. I have counted bundles of cash, sorted the cash and make their packets and bundles again in supervision of management. The spoiled cash is sent to the head office. Head office sent this to State Bank, which after checking it burn the spoiled notes. In cash department we receive the cheques from the customer; we have to verify the signatures of the issuer by using a soft wear Unibank. The date of issue of cheque, signature and amounts are checked. Cheque can be encashed after six months of its issue. If that period is over then the cheque is returned unpaid. There is a limit, different officers verify up to different amounts.
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If there is any problem in the signatures, then bank call the issuer on the phone to confirm whether he draws the cheque or not. On the back of the cheque there should be the sign of the issuer. If any other person presented the cheque then he has to give a photocopy of CNIC of issuer. In cash department I also learnt how to identify original cheque, this could save from frauds.
UV Test
If the cheque has a big amount Ultra violet rays analysis is been done on it. to check is the cheque is authorized or not. If the checque is authorized then the UV stamp is marked on it.
Cash Department Responsibilty

Cash departmet also inject the money in ATM machine on the daily basis.this all procedure is done meanwhile in the beginning of setup.the amount which is not used within the day is backed up and new amount is added in the machine. The amount which the credit holder take off form the machine is pasted on paper and this roll paper dairy is kept in the record to check in case of any ambiguity. In this paper the amount that the account holder taker with time and date is tracked.and then this tape is paste on the register to keep the record.
Clearing Department
I Work in clearing department and learned how documents are cheeked in clearing department. If the customer deposited the cheque of another bank to our branch then we use the stamp of clearing and sent it to the clearing house (NIFT). They have the representatives from all banks. They checked the stamping, signatures, date, amount; etc. if it is correct then they clear it. Otherwise these are returned to the branch. State Bank of Pakistan Dr. or Cr. the amount of these Cheques.
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Clearing Procedure
Here the local cheques are received that are drawn on Askari bank. All the cheques are received on one counter along with the paying slips duly filled in properly containing particulars of cheque and account holder. Counter folio of paying slip is handed over to the customer by putting stamp for cheque received for collection for Askari bank on it duly signed by officer. These cheques are analyzed and cheques for local clearing are separated from OBC. These are then entered in clearing register and cheques for collecting are entered in OBC register and handed over the bills department of collection. Clearing officer checks and verifies title of all the cheques deposited by the customer to confirm the good title of the cheques. Cheques are scrutinized properly and paying slips are separated from cheques. Special crossing, endorsement and clearing stamps are affixed on the cheques. Cheques of each bank are sorted and arranged branch wise. All the cheques are then entered into the clearing system of bank. Print out of the clearing is taken and details are attached. With the cheques of each bank. Details of these banks are then entered into the clearing schedule containing number of cheques presented and their total amount against the name of each bank. Then total number of cheques presented to all banks and their total amount is written on the foot of that schedule, which is tallied with the clearing register. After this these cheques are delivered to the respective banks in clearing house of SBP between 9:00 to 9:30 AM. In the same manner, other banks present their clearing drawn on Askari bank. Total number of cheques and their amount delivered to other banks are received from them are written on the clearing house schedule and handed over to the officer clearing house SBP. Cheques / DD received in clearing are given to the officer cash department of the branch for their repayment. After I proper scrutiny of cheques, verification of signatures and confirmation of balance in the account, officer cash department pays these cheque by canceling and posting them in the system. If any cheque is not passed due to insufficient balance or any other reason, officer cash department returns the same cheque by attaching a cheque return memo containing reason for return. This cheque is entered into the cheque returned register and bank charges are deducted according to the schedule of charges.
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Second clearing is called at 2:30 PM to check the fate of the Cheques presented to other banks in the morning. If any cheque is to return, that is delivered to the same bank in second clearing. In the same manner, if any cheque presented by Askari bank in first clearing is returned, they receive it and once again give schedule of clearing figure to the officer-clearing house SBP containing number of cheques and their amount delivered and received unpaid.
Types of clearing
There are three types of clearing Inward Clearing: In inward clearing the bank is paying on the behalf of their customer. In it bank give the payment to other bank. Outward clearing: In outward clearing the bank is receiving the amount on the behalf of their customers. In it bank collect the payment from other banks. OBC: It is out of city where the branch of SBP does not exist.
Week # 3 Experience
Credit Department / Loan sanctions Department

Loan Sanctions department also called credit department it is one of the most important departments of the bank. It is called the mind of the bank. This department controls the affairs of bank related with the finances or loans. The Loan Sanctions department of askari Bank also performs the functions relating to the credit administration and credit accounts. It performs following functions. Our Credit and Department aims at providing complete financial solutions for its customers. Skilled professionals deliver contemporary corporate banking services in a personal manner. Committed to maintaining stable and long term relationships with our customers, Askari
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Commercial Bank combines personalized services with technological capabilities to deliver sophisticated banking solutions.
Learning in this department;

I Work in loan sanctions department and learned how loans are being approved and how proposals are send to valued customers. Here we have to see different things like worth of customers, there financial strengths, market repute; etc.There are different types of finances and for them there are different requirements like requirements of working capital, mark up rate has been decided and clean up requirements has also taken into consideration. Clean up means for once in a year, the customers have to pay the whole loan. Here the aim is to check that whether he is able to pay his loan or not. TL or TF: It stands for term loan or term finance. It is for companies not for consumers.
Issuance of loan (Back End Procedure)

One the application of loan is given to this department the bank check the exact amount of the assets to that person who want to take loan from the bank. The evaluation of the property is taken from the property dealers generally in askari bank the loan is given on the amount of assets that an individual has. In my stay in this department the bank management has approve the loans for small businessman and house renovation.
Week # 4 Experience
Remittance department;
Remittance department provides services to the customer of the bank. The main function of this department is transfer of funds. The instruments that are handled in this department are as follows:
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Demand Draft. Travelers Cheque Telegraphic transfer Pay order.
Objective of remittance Department

Remittance department provide a facility to a customer to transfer money from one place to another. And can also refer to the accounting concept of a monetary payment transferred by a customer to a business. Remittances are transfers of money by foreign workers to their home countries. In remittances they tell me different functions. They issue pay orders, demand drafts, call deposit receipt (CRD), fixed deposit receipt (FRD), telegraphic (TT).the short description of these all are written below. Pay Order (PO) This is used to transfer money within city. The charges where taken it depend upon the amount. Demand Draft (DD) This is used to transfer money outside city. The charges where taken it depend upon the amount. Travelers Cheque Used by the individuals for travel outside of the country generally used by the tourist.
Information technology Department

Information technology department in bank observe all the activited via camera .and ensure the securilty to the bank.it is responsibale to provide all kind of information realted technology to the bank. It also observed the computer systems of the bank in case of any imbiuity helps the related department.Main purpose to opertate the banking softwera with is uni Bank.
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Week # 5 Experience
Record Room Department
My work account department this departmant is also caled activity.all the checques and vouchers are allocated here and then attacthed with the sheets. Genrally three types of activites are performed here o Customer Deposit o General Ledger o Online Ledger
Customer Deposit
In customer ledger all the transitions which are done by the customers are attached which the sheet here. the tractions may contains gerall deposits in accounts,tranffer of funds,ATM transitions the amount which the customers deposit to purchase some sought of property for for donation. To perpare the customer ledger these things are checked o Account number of customer o Instrument number o Slip number Generally it includes checques gerall deposits Slips Vouchers School or university fee. With the sheets they are arranged with codes the different accounts have different codes like ASDA current or saving accounts have different Number on them.
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General Deposit
In genrall ledger the inter branch expenditure of the bank and all those vouchers are attached with the sheets which belongs to other banks or companies this all procedure are done according to Codes. Income\ commission pay orders local bills has different Sheet codes and the Vouchers are attached accordingly .the some codes are written as fallowed 640 0780 1900 2050 4210 4370 5410 5610 6010 6020 6025 6075 7490 7600 7605 4250 Income \ commsion New checque book Issusse Fuel Expense Demnad draft issued during the day Pending Cheques Local Bills Vouchers Main office accounts Cash postion forgien Cash postion Local Cash in ATM Due from treasury Prize bond Expenses from the branch travel Cheques T.T Issue
My Learning Account Department

I have worked in accounts department and learned how the daily activities are being handled. I have rechecked entries, vouchers and matched them with the entries in the report. I have identified errors in it like missing stamps, wrong entry of document number; etc. I have checked there different reports of daily working like online report,
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reconciliation report, and customer report. Here I have checked G/L account in which there are different types of accounts like refreshment, suspense, depreciation account; etc. In customer account report we have to see the vouchers of their day to day transactions. In online report we have to see on line transactions like transfer of amounts by customers and check and verified them through vouchers.
Online ledger
Online ledger is simple as compared to general or customer ledger because there the vouchers are attached according to there account numbers by matching with the sheets provided.
Week # 06 Experience
Foreign Trade Department
The term foreign exchange is used to denote either a foreign currency or the rate at which one currency is converted into another .Foreign exchange department performs following functions: o Foreign Bills for collection o Foreign telegraphic transfer o Foreign Demand Draft o Inward remittances o Daily Reporting The daily reporting is done by binary language call SWIFT. And all the record of the transaction is kept but banks it self and also sent to the SWIFT. The binary language is based on Codes with is only understand able by bank and swift.
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Accounts Department
Accounts Departments deals with income and expenditure of the branch. Generally it plays a role of Human resource of the branch. The monthly salaries of the staff, the process of recruitment of the equipment used for the banking procedure like pen, gum, registers or phone bills Etc. all the money or the recourses are provided by them. In this they make the budget for their monthly and daily expenses (refreshment, stationary; etc.) Salaries of the staff are prepared in this department.
Locker Services
Askari banks also facilitate there customer by providing them locker services a fixed amount is charged from those customers who have activate there locker in the bank. I have not stayed in this department for a long time because of shortage of time but I have learned how the bank management behaves with the customers how these services have. Now about my learning Experience get to know that the customer how is using this service the bank give him a key to access there locker in the bank The locker can be opened just by two keys if they are available at the same time the other key the bank management have. The customer is allowed to stay in locker room as much time as they can check there treasury what ever that have any time.
Agriculture Banking
The role of agriculture in Pakistan economy is of pivotal nature. Due to diverse geographical and climatic conditions the country has tremendous potential for growth and development in agriculture. However, adequate and timely financial assistance to the farmers will improve production potential of agriculture sector in the country. The modern concept of agricultural credit envisages establishment of an efficient institutional credit system to serve as a package of credit, supplies and knowledge for the overall strength of the farmers who at present suffer from low productivity and financial insecurity. A successful credit evaluation system, therefore, should have the basic ingredients to provide adequate amount at the
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right time and in the right form to help farmers in making a productive use of loan funds.
Products
Askari Kissan Ever Green Finance Askari Kissan Tractor Finance Askari Kissan Aabpashi Finance Askari Kissan Livestock Development Finance Askari Kissan Farm Mechanization Finance Askari Kissan Farm Transport Finance Ask Card
Feed Back of Internship

I worked as an internee in Askari Bank to gain and experience the knowledge and working of banking sector. These are the learning of my internship: Learn how the banks departments function. I wanted to have myself in the environment where I could get interact with the customer I Learn about the techniques and processes used in Operations Department. How to Deal with the problems regarding their Accounts or any other related problem. And guiding customers and making the banking function convenient for them. To get the thorough knowledge of different credits offered by bank.
Knowledge gained
Well no doubt that I have learned a lots from the internship special who to deals with the customers how to behave under different situation. Before doing internship I have no idea about hoe to fill the checque what is voucher what kinds if transaction take place in bank. How I can transfer my money from on city to another also know about different kinds of
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checques and there features. So really my knowledge has improved and I have learned a lot.
Skill Development
I have also improved my skills specially the dealing skills while working in account department how to interacts with the customer who to deals with the boss and subordinates. one more thing I want to add here how to dress because the corporate culture of Askari bank is full formal.
Team work Learning

Well I have not got a chance to work in a team while my internship but my subordinate really helps me and where a need required tell me about a specific object. The work which I have done I Accounts department was Complicated and attention taking the senior internee really help me in this department.
Specific Assignment \ Research Work

I have not got a chance to do work in form of group of any research work because generally interns get a chance to do these things in companies. While I have done in bank some I have not got any opportunity like this.
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Chapter # 04 (Conclusion & recommendations)
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Conclusion
I have come up with a final conclusion in my view that Askari bank is good as compared to other local banks but in some areas still they need to work. Even though the customers has a good image of bank in there bank On the semi annually bases the targets of money to bring in the banks are given to the employees thats creates pressures among the whole workforce of the bank. there are some persons in the bank who are working on the contract base to utilize there efficiencies bank can provide the job security to these candidate. On thing that I have noticed here that the top management of that branch just has good relations among them while the officers grade level are not treated well so the management has to behave formally. The sense of Decentralization no exists and promotion is given to employees after three years with a strong reference. Finally I want to say the soft wear which they are using is not secured it is very easy to use and any person how knows how to use computer can handle it I suggest to bring some sought of Complexities in it.
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Recommendations
They should treat interne as Interne not like Office boys. The bank should use efficient Internet facility, which is available in the market very easily. They should use DSL or Wi tribe Internet in Branch but sometimes the speed of internet is very slow which create great problem especially for online transactions. There must be separate parking for both employees and the customers, in order to facilitate them both. It is better for the bank employees to arrive at bank 5 to10 minutes early then there bank timings, so they could have the proper parking space for them. Internees are given less importance. They do not have proper procedure for training. Internees should be given more formal training. In Ravi road Lahore Branch, there is less staff. So, they should hire more employees to meet there working requirements efficiently. Askari Bank Ravi road Lahore Branch is free space available in Second flour they can bring there Islamic Brach here to utilize there space and avoid extra expenditure of frent. Many customers complaint that the bank numbers are busy all the time. Actually one is not working properly, so they should remove this fault to avoid customer dissatisfaction.
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References
Here I want to mentioned the name of those persons inside the bank who really help me to make this report
Mr .syed bilal haider Mr.syed mazhar
Official Annual Report of askari bank 2010-2011 Corporate Reports of Askari Bank http://en.wikipedia.org/wiki/Askari_Bank http://amcy5.com/Reports/internship/amcy25.htm http://www.sbp.org.pk/stats/Balance/Askari.pdf http://www.bankingmohtasib.gov.pk/download/ar_2008_100.pdf http://www.askaribank.com.pk/ http://en.wikipedia.org/wiki/Askari_Bank http://en.wikipedia.org/wiki/Bank http://en.wikipedia.org/wiki/History_of_banking
http://www.sbp.gov.pk http://www.ibp.com.pk/ www.askaribank.com.pk/mastercard.php investing.businessweek.com/research/stocks/.../snapshot.asp. http://www.askaribank.com.pk/mastercard.php http://companydatabase.org/c/national-commercial-banks/banks/bankingservices/commercial-bank/bank-limited/askari-commercial-bank-limited.html www.intelligent-ideas.com/askari-bank-pakistan http://www.docstoc.com/docs/10489756/Horizontal-Analysis-of-Askari-Bank
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Table of Content: Chapter Number 1

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UNVERISTY OF CENTRAL PUNJAB

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The whole report is Comprises on

four chapters the chapters based on the brief

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Chapter # 01 (Introduction of the business)

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Company Products and services

Services Provided by Askari Bank

LOCAL CURRENCY DEPOSITS

NON FUNDED FACILITIES

Product lines of Askari Bank

Askari (Auto Loans)

UNVERISTY OF CENTRAL PUNJAB

Askari i-Net Banking (Internet Banking solutions)

Askari Cash Management Services

Askari Travelers Cheques

ASKCARD (Debit Card)

Askari Banks (Home Loans)

Askari Banks Personal Finance (Loans Scheme)

Smart Cash (Running Finance Facility for Consumers)

Askari Kissan (Agriculture Finance Programmer)

Fairness Teamwork Service.

Objective in this Organization

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Chapter # 02 (Corporate information & organgram)

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C om m ercial & R etail B anking

Regional Business Chief Regional Marketing Chief Regional Brach Manager

Corporate Investment Banking Chief

Operation Group Chief

Regions operational head

Corporate Head north & Corporate Head

Regional Compliance Chief

Regional operation Department

Branch operation Manager

Special Managing Chief

Risk Manager Group Chief

Regional Risk Managing Chief

HRM Group Chief Brach Credit Officer Regional GM HRM

Credit Department Of region Audit Inspection Chief Area Audit Chief

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Asst. managing Grade (AMGG)

Officer Grade 1 &2

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. Swot Analysis of Askari commercial Bank

Strengths Leading Private sector Bank

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Full day Banking

Electronic Funds Transfer

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Not Highly Automated

Low Job Satisfaction

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Lack of Training Facilities

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Threats High Employee turnover