New Student User Guide Learning Team A, English 221

Table of Content
I. A. B. Introduction .......................................................................................................................................... 1 Summary ....................................................................................................................................... 1 Purpose ......................................................................................................................................... 1

[Type text] C. II. A. B. C. D. E. F.

New Student User Guide

Glossary of Terms.......................................................................................................................... 1 Center for Writing Excellence ............................................................................................................... 1 Introduction to the Center for Writing Excellence ....................................................................... 1 WritePoint ..................................................................................................................................... 2 Tutor Review ................................................................................................................................. 2 Plagiarism Check ........................................................................................................................... 2 How to submit a document for review ......................................................................................... 3 Writing Tools ................................................................................................................................. 3 1. 2. 3. Tutorials and Guides ............................................................................................................. 3 Writing Manuals.................................................................................................................... 5 Finding Help .......................................................................................................................... 5

III. Library Services ..................................................................................................................................... 6 A. B. C. D. E. F. G. Introduction to Library Services .................................................................................................... 6 Search FAQs ................................................................................................................................. 7 Ask a Librarian ............................................................................................................................... 8 Request a Specific Document ....................................................................................................... 9 View the Research Tutorial ........................................................................................................... 9 Read the Library Guide ................................................................................................................. 9 Library Resources ........................................................................................................................ 10 1. 2. 3. 4. 5. 6. 7. 8. 9. Article Databases Major ................................................................................................... 11 Article Databases Specialized ........................................................................................... 11 Books, Dissertations, and Theses ........................................................................................ 11 Canadian Indexes ................................................................................................................ 11 Company Directories and Financials ................................................................................... 11 Country Profiles and Economic Data .................................................................................. 11 Encyclopedias and Dictionaries........................................................................................... 11 Journal Indexes and Abstracts ............................................................................................ 11 Test Guides and Preparation............................................................................................... 12

10. Writing and Publishing Resources....................................................................................... 12 11. Choose Databases by Subject ............................................................................................. 12 12. Find a Specific Publication................................................................................................... 12 13. Biblioteca in Espaol ........................................................................................................... 12 14. Library Resources Location ................................................................................................. 12 IV. Center for Mathematics Excellence .................................................................................................... 13

Learning Team A

[Type text] A. B. C. V. A. B. C. D. E.

New Student User Guide

Introduction to Center for Mathematics Excellence .................................................................. 13 Running Start .............................................................................................................................. 13 Math Anxiety............................................................................................................................... 13 Element K Tutorial............................................................................................................................... 14 Introduction to Element K Tutorial ............................................................................................. 14 My Content ................................................................................................................................. 14 Catalog ........................................................................................................................................ 15 Professional Development .......................................................................................................... 15 Help ............................................................................................................................................. 16

Learning Team A

I. Introduction
The following is a user manual to help new students navigate within the library section of the University of Phoenix website. It will teach the student in an informative manner, how to use the library section and includes a brief description of each section.

A. Summary
The purpose of the user manual is to help students navigate within the library section and how to find things using step-by-step instructions.

B. Purpose
The purpose of this is to help students learn the library and where things are located.
Figure1: UOP Library main page

C. Glossary of Terms
Glossary of Terms CWE UOP URL FAQ Center of Writing Excellence University of Phoenix Uniform Resource Locator Internet/web address Frequently Asked Questions

II. Center for Writing Excellence

A. Introduction to the Center for Writing Excellence
The Center of Writing Excellence (CWE) is a writing service that is provided by the University of Phoenix (UOP) to assist students with the development of their writing skills and creation of assignment deliverables. This service provides Tutorials and offers a reviewing service as a benefit to each student when he or she becomes a student of UOP. The CWEs list of services is broken in to multiple sections that will be summarized and explained in this portion of the user manual. These services are as follows: WritePoint Tutor Review Plagiarism Check Tutorials and Guides

Click on the following URL to access the student e-campus, then log in. https://ecampus.phoenix.edu/classroom/ic/cwe/home.aspx This website will provide additional details that may not be fully covered in this user manual.

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Figure 2: Title page for the CWE

B. WritePoint
WritePoint is an automated document review service only offered by UOP to provide quick and effective reviews of a students submitted documents. This service allows students to submit multiple drafts of a document and will review each document for basic grammar issues. This automated service is available 7 days a week and is available 24 hours a day. Any down times will be identified as part of the important messages on the CWE page. Tutor Review Tutor review service provides a more in-depth feedback than the WritePoint service. An actual human will review the first few pages of the submitted documents and provide feedback. It should be noted that due to the resources provided as part of this service there are a few limitations. 1. Reviewers will identify an issue only the first two times in occurs in a document. 2. The tutor will only review the first four pages of any submitted document. 3. Student document can only be submitted once. 4. Turnaround times for reviews can take up to 5 days. When using the tutor service it is recommended that the student completes his or her document prior to submission and submit the document for review at minimum of one week prior to assignment submission date.

C. Plagiarism Check
The Plagiarism Check service quickly reviews a document for content that may have been developed by another author and returns the document to the student for proper citation or rewrite. This service can be invaluable to ensure students have not made copyright violations in their documents. Although this service normally has a quick turnaround, it is recommended that new students check the webpage for information on high volume days or times.

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D. How to submit a document for review

Submitting papers to the CWE service is a very simple process by first clicking the button that can be found on the CWE main page. The button will open the CWEs submit paper for review webpage. The below image is the active area of the displayed page.

A B C D E

Figure 3: Submit paper form

The following steps detail how papers are submitted to the CWE using the above form: 1. Item A provides an area for the student to title the paper being submitted. This can be used to identify the title of the paper and what version is submitted to help students keep track of their files. This field has room for over 100 characters allowing for some flexibility in how the document is titled. 2. Click the button to open a file selection window. This window will allow students to browse their computer and locate the file they are planning on submitting. (Figure 3 Item B) 3. Select the course (course student is currently enrolled in) by clicking on the course selection drop down list. (Figure 3 Item C) 4. The student has the ability to submit a paper written in both English and Spanish by selecting the submitting language to ensure the paper is routed the appropriate reviewing resources. (Figure 3 item D) 5. A paper can be submitted to single or multiple services by selecting each service the student wants to use. See sections 2.2 2.4 for descriptions of the services. 6. Finally, clicking the button will send the selected paper to the service selected in step 5.

E. Writing Tools
1. Tutorials and Guides
The University of Phoenix provides access to numerous tutorials and guides that can be accessed by clicking on the link found in the Writing Tools section of the CWE page.
See figure1 area A

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A B C
Figure4: https://ecampus.phoenix.edu/classroom/ic/cwe/TutorialsAndGuides.aspx

By clicking the Tutorials & Guides link identified in figure4, the student is navigated to the Tutorials & Guide webpage. This page is laid out as a list of the different writing resources available to each student. (See figure.2) It is recommended that students review each of the areas provided and take full benefit of the wealth of information provided in this section.

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Figure5: list of guides and tutorials.

2. Writing Manuals
Writing manuals can be acquired by selecting the link displayed in figure 4 item B. From this link students can purchase writing reference manuals. APA and Gregg manuals are available for purchase.

3. Finding Help
There are multiple ways to request help from the CWE staff. By clicking the link identified in figure 4 item C, students are taken to the webpage that allows them to leave a message for the CWE staff on the customer service web page. Before submitting a question to the customer support group, students should review the Knowledge base and FAQ section of the customer service area. Answers to the most common asked questions are listed to help students quickly find an answer.

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III. Library Services

A. Introduction to Library Services
Library Services

From this page you can do a general search by subject, or click on the University Library tab to go the main library page. This link is shown below. From here you have access to all of the librarys functions and services

The Library Services portion of the University Library website is the main area for library support. This section focuses on various topics to assist the University Library student with common questions and answers, on-line librarian support, document requests, tutorials and user guides. From this page, the student can select from the following support areas shown below. Each section will be described in detail.

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Search FAQ's Ask a Librarian Request a Specific Document View the Research Tutorial Read the Library Guide

B. Search FAQs
The Search FAQs is the first place a student should review when looking for answers to common questions. The student enters some text keywords and the system retrieves data found in the FAQ database matching that criteria. The Search Criteria area is a text field where the student enters the text keywords to search with. The text format is similar to a common search engine. Once the search details are entered, the student initiates the search by depressing the Search button. Results are displayed to the student based on the criteria entered. The student can select from the result set or revise the results by entering new search criteria.

Figure6: FAQ Main Page

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C. Ask a Librarian
The Ask a Librarian service is your pathway to obtaining professional guidance and recommendations regarding your research. You will receive a detailed response with specific referrals to appropriate resources and research techniques. A response will be provided in no more than 48 hours; however, average response times are often significantly lower. Students enter contact information in the First Name and Last Name text fields. Students indicate whether they are a student, faculty, staff member or alumni by selecting a button in the University of Phoenix Affiliation section. The relative course is entered in the Course text field. A valid email contact is entered in the Email Address and Additional Email Address section. Students must also select an origin from the Country selection list. If the student desires a response in Spanish, a check box may be selected. The information desired is entered in the last text box. This input is used by the support personal to research the search criteria. This input is limited to a single topic; multiple topics require a new submission for each. The results are emailed directly to the contact information supplied by the student.

Figure7: UOP Ask a Librarian Main Page

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D. Request a Specific Document

The Request a Specific Document section of the Library Services is used to request information that is located within the library database or to obtain information that is from an external source. If the document is located internally, the student will be directed to its location. If the document is from an external source, a request will be sent to the originator. The average response time is 3 days. Students enter contact information in the First Name and Last Name text fields. Students indicate whether they are a student, faculty, staff member or alumni by selecting a button in the University of Phoenix Affiliation section. The relative course is entered in the Course text field. A valid email contact is entered in the Email Address and Additional Email Address section. Students must also enter the appropriate mailing information in the Mailing Address, City, State, Zip/Postal Code, and Country. Document details are to be entered in any of the fields that apply such as Title of Document, Publication, Magazine, or Journal Name, Author, Date of Publication, Pages, Volume Number, and Issue Number. Additionally, students indicate a threshold date in the Enter Date area in case the information is not received; the request is to be cancelled. The student selects the Submit Button to place the order. The results are mailed directly to the student at the address submitted, or emailed based upon the medium.

E. View the Research Tutorial

The View the Research Tutorial is an on-line presentation that depicts the usage of the University Library. The tutorial is best viewed at a screen resolution of 1024x768 pixels. Students can initiate the tutorial by selecting the link indicated by Complete the University Library Interactive Tutorial. This link will open a new browser window and initiate the tutorial. After completion, the student can close the window and return to the Library Services web page.

F. Read the Library Guide

The Library Guide is a static guide that is presented in Adobe PDF format. This guide is intended as a support document to facilitate the utilization of the University Library. Topics covered in this guide describe access to the library, usage of the on-line database, and the library services. Students can access the guide by selecting the Read the Library Handbook link displayed on the Welcome to the University Library webpage. The guide will open as an Adobe PDF file contained within the internet browser. After completion, students can select the backwards navigation button the browser to return to the Library main page.

G. Library Resources
The Library Resources portion of the University Library web site is the main area to search for articles. This section focuses on various topics to assist the University Library student with a list of resources separated by topic. Within those topics, are multiple sources dealing with the same topic. From this

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page, the student can select from the following support areas shown below. Each section will be described in detail.

Article Databases Major Article Databases -- Specialized Books, Dissertations, and Theses Canadian Indexes Company Directories and Financials Country Profiles and Economic Data Encyclopedias and Dictionaries Journals Indexes and Abstracts Test Guides and Preparation Writing and Publishing Resources Choose Databases by Subject Find a Specific Publication Biblioteca en Espaol

1. Article Databases Major

The Article Databases Major are search engines for all topics and contains articles separated into three databases. Each database provides articles and peer reviews journals. EBSCOhost contains current information, Gale PowerSearch contains historical coverage from 1980, and ProQuest contains articles that inform. All three provide information about business, education, and other various topics.

2. Article Databases Specialized

The Article Databases Specialized are search engines for specific topics and contains articles separated into 30 databases. The 30 databases provide information on topics ranging from the economy, history, and medical to travel.

3. Books, Dissertations, and Theses

The Books, Dissertations, and Theses are search engines for topics on nursing, forensics, law enforcement, and psychology, dissertations and thesis from University of Phoenix and other universities, IT, e-books, and scholarly books.

4. Canadian Indexes
The Canadian Indexes are search engines for any topic pertaining to Canada. Info Desk provides information on businesses and organizations. Canadian Newsstand / CBCA Complete contains newspapers, trade publications, and academic journals. CPI.Q includes periodicals from 1980 to the present.

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5. Company Directories and Financials

The Company Directories and Financials are search engines for topics on accounting, contact information, tax standards, company profiles, and reports with financial information about businesses worldwide.

6. Country Profiles and Economic Data

The Country Profiles and Economic Data are search engines for topics on the status of the economy, political, cultural, and demographic trends. Countries histories can be compared to research the trends and government.

7. Encyclopedias and Dictionaries

The Encyclopedias and Dictionaries are search engines for factual information that is general or specific. Specific topics include art, biographies, music, and American history.

8. Journal Indexes and Abstracts

The Journal Indexes and Abstracts are search engines for topics on business techniques and trends, nursing, medicine, criminal justice, economics, education, psychology, and sociology.

9. Test Guides and Preparation

The Test Guides and Preparation contains two sections to prepare for different types of tests. Mental Measurements Yearbook contains listings and reviews of test instruments used in counseling, human services, psychology and related professions. The Testing and Education Reference Center provides practice exams for numerous standardized tests, including CLEP.

10. Writing and Publishing Resources

The Writing and Publishing Resources contains writing and publishing resources. The four sections provide a directory listing books, papers, Spanish resources, and periodicals.

11. Choose Databases by Subject

The Choose Databases by Subject lists all of the databases by subject available at the University Library in alphabetical order. Clicking on the link directs the student to a list of appropriate library databases related to the subject.

12. Find a Specific Publication

The Find a Specific Publication is a search engine for finding a specific publication by name or browse through the alphabetical listing shown. The University Library contains 54,577 books, magazines, newspapers, newsletters, and scholarly journals.

13. Biblioteca in Espaol

The Biblioteca in Espaol contains databases and other University Library Services in Spanish. Topics include economy, businesses, leadership, photos, dictionary, magazines, newspapers, medicine, and articles.

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14. Library Resources Location

The library resources section is found within the Library tab located on the students main home page. The library tab (Figure 8, item A) is located in between the Classroom and Program tabs. Clicking on the Library tab, directs the student to the Library main page.

IV. Center for Mathematics Excellence

A. Introduction to Center for Mathematics Excellence
The Center for Mathematics Excellence (CME) is a tutoring service available to University of Phoenix students. The CME is designed to help students review their math skills and provide resources that address any math anxieties. Statistics on how to apply mathematical skills to specific professions and careers can be found on the CME as well. CME services include: Running Start Math Anxiety Study Aids (Coming Soon) Online Tutoring

Each of these sections can be accessed by logging into the student e-campus going to the following URL: https://ecampus.phoenix.edu/classroom/ic/cme.aspx The link provides additional information about the CME.

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B. Running Start
Running Start provides students with videos, reading material, interactive exercises and practice problems to help students brush up on their mathematics skills. Students are able to quickly browse information pertaining to specific topics in order to review math skills. In order to fully utilize the Running start resources, students will have to download Aleks interactive program. Additional information on Aleks and other CME resources can be found by accessing the CME knowledge database.

C. Math Anxiety
Many students face anxiety when required to perform mathematical computations. The Math Anxiety link of the CME provides students with the following resources: Math Myths Learning Preferences Causes of Anxiety Voices from the Field Overcoming Anxiety Additional Resources Reducing Anxiety Take the Anxiety Quiz

V. Element K Tutorial
A. Introduction to Element K Tutorial
The University of Phoenix offers a selection of over 200 business and technology tutorials that can be accessed through the Element K link located in the student library. Tutorials are self-paced to accommodate user ability. Navigation of Element K is made simple with the use of drop down menus. Areas of Element K that require subscription are not available to students free of charge.

B. My Content
Students have the option to set up a My Content page to track training activities. My Content allows students to monitor all activities available through Element k tutorials. Databases can be bookmarked

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and saved to My Resources for quick retrieval.

C. Catalog
The catalog link is used to search and review all databases contained in the Element K tutorial sections. Databases are chosen by using a drop down menu that contains submenus.

Select Catalog then choose database that matches student interest.

This catalog contains all content available to students. Tutorials contained in this catalog provide sufficient audio and visual instructions.

D. Professional Development
The Professional Development area permits students to increase job functions by completing exams and certifications that strengthen job skills. Brainbench exams can be completed through the

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Professional developments link. Brainbench exams are considered the leader in online skills assessment. Students can use Brainbench exams to validate training and knowledge with employers. Multiple certificate exams, such as Microsoft Office Specialist (MOS), are also provided through the Professional Development link.

E. Help
The Help link provide students with support material concerning all aspects of the Element K area. Subscription services are not accessible. Support topics are closely labeled by headings and description.

VI. Student Labs

The University of Phoenix offers various student labs designed to facilitate discussion regarding various academic topics. The University of Phoenix offers the following labs: Accounting Critical Thinking Economics Finance Marketing Statistics Writing

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Reference University of Phoenix. (2009). eCampus University of Phoenix Student and Faculty Portal. Retrieved September 8, 2010, from https://ecampus.phoenix.edu/portal/portal/secure/homepage.aspx

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