Education
University of Michigan School of Information Ann Arbor, MI
Master of Science in Information (MSI), Specialization: Human-Computer Interaction April 2009
School of Information Merit Scholarship Recipient
Relevant Coursework and Projects:
Interface & Interaction Design: Redesigned the web interface of the Wayback Machine with a full
process of user-centered design. (Project website: http://thejetproject.com)
Evaluation of Systems & Services: Conducted a rigorous usability study of the Syntax2D spatial
analysis program. Methods include: competitive analysis, heuristic evaluation, survey, and vocabulary
inspection.
Fudan University School of Management Shanghai, China
Bachelor of Management in Information Management and Information Systems July 2007
Work Experience
Pitney Bowes, Inc. Shelton, CT
Intern, Emerging Internet Technologies Group May 2008 – Present
Designed the information architecture of an enterprise online community for idea sharing and management,
and conducted user testing and customized the user interface of the vendor-supplied platform.
Developing an experimental expertise-tagging game to help large organizations identify and manage
employees’ expertise in an organic and collective way. (Java, Javascript, and mysql were used.)
Conducting social computing and computer-supported cooperative work research based on the expertise
and networking data collected from the expertise-tagging game.
Federal Trade Commission Washington, DC
Intern, Records and Filings Office Feb 2008 - Feb 2008
Created wireframes and Information Architecture recommendations for the intranet website of the Records
and Filings Office at the Federal Trade Commission.
International Business Machines Corp. (IBM) Shanghai, China
Intern, Global Business Services July 2005 - August 2005
Developed data interfaces facilitating the daily synchronization between the databases of i2's Service Parts
Management System and Shanghai General Motors's SAP R/3 System. (Java and PL / SQL were used.)
Publication
H Ling, T Dong, Z Xu, P Tan, "An Integrated Service Selection Engine for Context-aware Computing,"
International Conference on the Management of Mobile Business (ICMB), Toronto, Canada, 2007
Skills
Technical Skills HTML, CSS, JavaScript, AJAX, Java, JSP/Servlet, SQL, Joomla, PHP
Interaction Design Skills Contextual Inquiry, Personas and Scenarios, Heuristic Evaluation, User
Testing, Paper & Computer Prototyping, Information Architecture Design,
Information Visualization, Adobe Fireworks & Illustrator.