Symantec pcAnywhere 12.

5 For Windows 2000/XP/2003/Vista/2008 [32-bit] Windows XP/2003/Vista/2008 [64-bit] Windows Embedded for Point of Service Windows PE 1.5/1.6/2.0 [Thin Host only] For Pocket PC Windows Mobile 5.0/6.0 For Red Hat Enterprise ES & WS 3.0/4.0 Novell Linux Desktop 9.0 SuSe Enterprise Server 10/Desktop 9.0 [Host only] OpenSuSe 10.2 For Mac OS X 10.4.x & 10.5x [PowerPC/Intel]

23-January-2009

Copyright 2008 Symantec Corporation All Rights Reserved ====================================================================== Thank you for choosing Symantec pcAnywhere If you experience problems or need help using pcAnywhere, consult the online Hel p or visit the Symantec Web site for Knowledge Base articles, troubleshooting ti ps, and answers to frequently asked questions. The following online service and support options are available: Technical support and product information: www.symantec.com and www.symantec.com/techsupp/ Downloads only: ftp.symantec.com ====================================================================== This document contains additions and changes to the printed manual. It also includes important upgrade and troubleshooting information. Please read this information before using pcAnywhere. Your version of pcAnywhere might not include all of the features referenced in this document. This document is organized into the following sections: 1. 2. 3. 4. 5. 6. 7. 8. 9. Installation pcAnywhere for Windows pcAnywhere Mobile pcAnywhere Web Remote pcAnywhere Linux Host pcAnywhere Mac Host pcAnywhere CrossPlatform pcAnywhere Gateway Symantec Packager

====================================================================== 1. INSTALLATION ====================================================================== Administrator privileges are required to install pcAnywhere. After the installat ion process, you need to restart the computer. Installation of pcAnywhere 12.5 on Windows Embedded Point of Service requires th at Internet Explorer be enabled.

International Installation Issues ====================================================================== On double-byte Windows XP operating systems, the IME is disabled during a Chat s ession or when the host user initiates a file transfer. Using the special Hankak u-Zenkaku and Katakana-Hiragana keys on the Japanese keyboard, the operator can switch from IME input to keyboard kana input. In kana input mode, each key on th e keyboard types in Hiragana/Katakana, allowing for DBCS entry. Symantec pcAnywhere File Locations ====================================================================== The pcAnywhere folder contains host files (.bhf), remote files (.chf), caller fi les (.cif), log files, and other pcAnywhere configuration files. The location of these files varies by operating system: - Windows 2000: C:\Documents and Settings\All Users.WINNT\Application Data\Symantec\pcAnywher e - Windows XP: C:\Documents and Settings\All Users\Application Data\Symantec\pcAnywhere - Windows 2003: C:\Documents and Settings\All Users\Application Data\Symantec\pcAnywhere - Windows Vista: C:\ProgramData\Symantec\pcAnywhere - Windows Server 2008: C:\ProgramData\Symantec\pcAnywhere If necessary, replace C with the drive in which the operating system is installe d. Advertised Installations ====================================================================== Advertised installations are not supported with this release of pcAnywhere. Migrated Installations ====================================================================== Remote Printer settings may not be retained when migrating a previous installati on to pcAnywhere 12.5. Session keyboard and mouse control settings may not be retained when migrating a previous installation to pcAnywhere 12.5. When migrating a previous installation to pcAnywhere 12.5, hosts set to launch w ith windows may generate an error message that the host service is already runni ng. If this error is encountered, uninstall pcAnywhere 12.5, reboot the computer , and then reinstall. Integrity-checked packages of pcAnywhere 12.5 should not be installed over previ ously installed versions. To ensure proper installation, uninstall the previous installation of Symantec pcAnywhere before

installing the integrity-checked package of pcAnywhere 12.5. Failure to do so might render pcAnywhere unusable. When you migrate from an older non-English version of pcAnywhere to pcAnywhere 1 2.5, it results in duplication of Host and Remote objects. You cannot migrate the sub folders to a higher version of pcAnywhere. You have t o manually save the sub folders and copy them into the migrated base folders. pcAnywhere .msi installation ====================================================================== If you are installing pcAnywhere using the Symantec pcAnywhere.msi and you want to view the installer interface in a particular language, you need to specify th e following command line and the .mst file that contains a unique id for each la nguage. The installer language is selected on the basis of this information. msiexec /i <Symantec pcAnywhere.msi> /qf TRANSFORMS=LCID.mst LCID represents the locale ID and the applicable values are as follows: 1028.mst - Chinese Traditional 1031.mst - German 1033.mst - English North America 1069.mst English International 1036.mst - French 1040.mst - Italian 1041.mst - Japanese 1042.mst - Korean 1034.mst - Spanish

Host-only CD - installer language ====================================================================== Only the Japanese Host-only CD's installer language will be Japanese. For other languages, the Host-only CD's installer language will be English.

====================================================================== 2. PCANYWHERE FOR WINDOWS ====================================================================== Uninstalling pcAnywhere without rebooting the computer could result in a loss of video if the current user account has been renamed. Compatibility with Previous Versions ====================================================================== For enhanced security and performance, and to reduce the size of the installed f ootprint, pcAnywhere 12.5 is not backwards compatible with versions earlier than pcAnywhere 10.5.1. Host and remote objects created in pcAnywhere 12.5 are not compatible with previ ous versions of pcAnywhere. Compatibility with Operating Systems ====================================================================== Quick Deploy and Connect is not supported in Windows XP Home, Windows Vista Home Basic, or Windows Vista Home Premium due to limitations of the operating system

. Workaround: Use "Save to disk" or "Send Email option" in Quick Deploy and Connec t to deploy Thin host on these platforms. For Quick Deploy and Connect to work on other Windows Vista Editions and above, the following needs to be set/enabled: - The built-in Administrator account must be enabled. It is disabled by default . After enabling the account, ensure that a non-blank password is defined for th e administrator account. - Enable file sharing in Windows Vista, - Use the built-in administrator account credentials for Quick deploy and connec t. Credentials of other users in the administrative user group will not work. - The firewall should be disabled or tcp ports 5631 and 5632 (the default pcA tc p ports) should be opened through the firewall. Blank passwords are not allowed when logging on to the host computer during a re mote management session. Windows Thin Hosts can not be discovered or connected to when the Windows Firewa ll is enabled on Windows XP and higher. Additionally, simple file sharing must b e turned off to allow for Windows Thin Host deployment. If you are running a Windows Thin Host as a service on a Windows PE system, the Windows Thin Host window will not appear on the desktop. This behavior is due to limitations within the Windows PE operating system. The users without the administrator privileges will not be able to access functi onality of the NT User Manager button on Vista. Service pack required for different versions of Windows is as follows: - Windows 2000 Service Pack 4 + Internet explorer 6 SP1 - Windows XP Service Pack 3 - Windows XP x64 Service Pack 2 - Windows 2003 Server Service Pack 2 - Windows Vista Service Pack 1 Session Behavior ====================================================================== Launching a remote while the pcAnywhere host is waiting on a CAPI device could r esult in unexpected behavior. Authenticating with a blank password using NT authentication could result in une xpected behavior. Clicking "End Session" while a file transfer is loading could result in unintend ed consequences. OLE Automation ====================================================================== For enhanced security, the support of callers via OLE automation has been remove d. Blank host screen option ====================================================================== The Blank host screen option does not work if the operating system of the host c

omputer is Windows 2000/XP/2003 and has multiple monitors. Authentication types ====================================================================== Symantec pcAnywhere 12.5 does not support Bindery, NDS, Novell LDAP, and Netscap e LDAP authentication types. pcAnywhere Quick Connect ====================================================================== When you launch pcA Quick Connect, you may not be able to start the host service on a host computer which has Vista operating system, if the service pack 1 is n ot installed. Host at conference mode ====================================================================== When more than one remote user establishes a connection with the Windows 2008 ho st computer in a conference mode, only the remote user that first establishes th e connection is able to view the host screen. To the other remote users a blank screen is displayed. Smart card authentication ====================================================================== In Smart Card authentication, the certificate provided to the user of the parent domain is authenticated and the certificate provided to the user of the child d omain is not authenticated. When you plug-in multiple Smart cards to the remote computer, it provides an ind ex for each card such as 0, 1, 2, and so on. The remote computer always reads th e certificate from the 0 index card to establish a connection with the host comp uter. If the certificate of the Smart card plugged in on the 0 index card matche s with the user configured on the host computer, the connection is established f or all the Smart cards. If the certificate of the Smart card reader plugged in o n the 0 index card does not match with the user configured on the host computer, the connection fails for all the Smart cards. pcAnywhere displays an unexpected error if the smart card support software is no t installed. Saving chat log ====================================================================== When you save a chat log on the desktop of a Windows Vista 64 bit computer, the "location not available" error is reported. To avoid this error you can browse t o Documents and Settings, select your folder, access the Desktop, and save the c hat log or save it in another location. Establishing the remote connection for ADS user ====================================================================== When you establish a remote connection with an ADS user, the connection time is more than 35 seconds. If the connection is weak, then it takes more than one min ute to establish a remote connection. Connecting using the FQDN ====================================================================== The Call remote and host inivitations will not work using FQDN. Inconsistency in behavior with 2000 and xp while applying an option set. ====================================================================== When a standard user using a Microsoft Windows 2003 and XP operating system, cli cks Apply to local system , the option sets are not applied and no error message is

displayed. SPX support ====================================================================== pcAnywhere does not support SPX. No support for Windows 2008 Core edition ====================================================================== pcAnywhere does not support Microsoft Windows 2008 Core Edition. Sharing host disk drives ====================================================================== The 'sharing host disk drives' functionality adheres to the Microsoft Windows li mitations for drive mapping. Multi Monitor ====================================================================== When all the monitors of a host computer are selected for viewing during remote control session, a user can use the draw functionality only on the first monitor . pcA host notification ====================================================================== When a remote user connects to the host computer from a PDA, the host computer n ame or IP address is displayed on the host notification balloon instead of the r emote computer name or IP address. Gather log file ====================================================================== This option works only when you save the log files on the local computer. Log fi les are not gathered if they are saved on the central server. Edit>Preferences>Event Logging tab>ThinHost ====================================================================== The option ThinHost in the Event Logging tab appears in English even if you have selected a language other than English during the installation. White Board and pcAnywhere Mirror drivers ====================================================================== Ensure that you have installed the correct display drivers to use the White Boar d option and pcAnywhere Mirror drivers. For information on drivers, visit the fo llowing link: http://service1.symantec.com/SUPPORT/on-technology.nsf/docid/2008020811293260?Op en&seg=ent

====================================================================== 3. PCANYWHERE MOBILE ====================================================================== To install pcAnywhere on Windows Mobile 5.0, Microsoft Active sync, version 4.2 or above is a prerequisite.

To install pcAnywhere on Windows Mobile 6.0, Microsoft Active sync, version 4.5 or above is a prerequisite. To install pcAnywhere Mobile, you need to install Windows Mobile Device Center o n a Windows Vista and Windows 2008 computer. pcAnywhere Mobile does not support Windows Mobile 6.0 standard edition. pcAnywhere Mobile supports Pocket PC and Pocket PC Phone Editions of Windows Mob ile 5.0. Installing pcAnywhere Mobile on a Windows Mobile 5.0 device will display an warn ing message stating that the CAB file has not been digitally signed. The install might also display a warning that the application is not compatible with the la test version of this operating system. These are compatibility issues only. pcAn ywhere Mobile will run on Windows Mobile 5.0 devices. You must uninstall pcAnywhere Mobile using the ActiveSync/Windows Mobile Device Center or the Remove Programs feature on your handheld device. Uninstalling pcAn ywhere Mobile from the desktop system will uninstall LiveUpdate and the Start Me nu items only. In some cases, the PDA cursor might disappear from the remote control window. Capital letters will not be sent to the host when using the Letter Recognizer. I f capitalization is required, the user must use the keyboard. Modifications to the Remote Management - Command Prompt exclusion list may resul t in unexpected behavior. When running pcAnywhere Mobile on a Windows Mobile 5.0 device, in some cases, yo u might not be able to connect to a host machine via the machine name. To connec t to the host, enter the host's IP address. ====================================================================== 4. PCANYWHERE WEB REMOTE ====================================================================== Version 1.4.2 or higher of the Sun Java Runtime Environment is required to run p cAnywhere Web Remote. On Linux, the JRE must be linked to the Web browser in ord er to launch pcAnywhere Web Remote. The Java logo will appear on the pcAnywhere Web Remote Web page if the JRE is linked properly to the Web browser. pcAnywhere Web Remote is supported on Linux when Mozilla 1.6 or higher and FireF ox 1.0.3 or higher is being used. Previous versions of Mozilla and Konqueror do not support the required version of the Sun Java Runtime Environment. pcAnywhere Web Remote is supported on Mac operating systems using the following Web browsers: - Safari 2.0.2 (or higher) for Mac OS X 10.4.x - FireFox 1.5 (or higher) - Safari 2.0.0.8 (or higher) for Mac OS X 10.5.x - FireFox 3.1.2 (or higher) Some dialog boxes might not focus properly when multiple sessions are being run. You might experience inconsistent results when attempting to use the transfer Cl

ipboard functionality. pcAnywhere Web Remote does not support Symmetric encryption when connecting to h osts from versions previous to 11.5 of pcAnywhere. When hosts of the same machine name exist in a Web Remote discovery list, use th e IP address to establish a session to ensure connection to the desired host. When pcAnywhere Web Remote is launched from a virtual machine running Linux Nove ll Desktop 9.0, and connections are established to hosts from pcAnywhere 11.0 an d earlier, intermittent loss of video may occur. Running pcAnywhere Web Remote from a virtual Web server might result in unexpect ed behavior. ====================================================================== 5. PCANYWHERE LINUX HOST ====================================================================== SSH and Telnet must be enabled on the target system for Linux Host deployment. For Linux Host deployment to SuSe (9.x, 10.x enterprise) and Red Hat (ES/WS 4.0) systems, the user must enable clear password authentication in the /etc/ssh/sshd_config file. Since the deployment is occurri ng inside of SSH, clear-text credentials will not be visible. The user could have inconsistent results when attempting to use the transfer Cli pboard functionality. Canceling a deployment of the Linux Host could cause pcAnywhere to go into a tem porary non-responsive state. Attempting to deploy the Linux Host to a system with more then one IP address (m ultiple network adapters) will result in a login failure. To work around around this issue, ensure that only one network adapter is active at time of deployment. On OpenSuSE 10.2, to use pcAnywhere Linux Host, you need to install openmotif-li bs-2.2.2 rpm package. A thin host can only be launched using the root user language on a Linux compute r. To change the language of the thin host, you need to change the language of t he root user. ====================================================================== 6. PCANYWHERE MAC HOST ====================================================================== SSH and Telnet must be enabled on the target system for Mac Host deployment. The ability to run a Mac Host while switching users on the Mac operating system is not supported. If a Mac Host is launched by one user followed by a switch in users, the resulting connection to the waiting host will fail to display video. To ensure that the Mac Host functions as expected, make sure that the user who l aunches the host remains active for the duration of the session. If the Mac Host is deployed via SSH, the host must be killed manually in order t o log out of the Mac machine. A thin host can only be launched using the root user language on a Mac computer.

To change the language of the thin host, you need to change the language of the root user. ====================================================================== 7. PCANYWHERE CROSSPLATFORM ====================================================================== pcAnywhere CrossPlatform is supported on Windows, Linux, and Mac operating syste ms. Version 1.4.2 or higher of the Sun Java Runtime Environment is required to r un pcAnywhere CrossPlatform. To install pcAnywhere CrossPlatform on Mac operating systems, you must be logged in with root credentials. The installation directory for pcAnywhere CrossPlatform cannot be modified. The location of installed files varies by operating system. - For Windows: C:\Program Files\Symantec\pcAnywhere CrossPlatform - For Linux/Mac: /usr/local/lib/pcAnywhere To run pcAnywhere CrossPlatform from the user interface on Linux, the .JAR file must be associated with the Java executable. It can also be launched from the co mmand line. pcAnywhere CrossPlatform does not support Symmetric encryption when connecting t o hosts from versions previous to 11.5 of pcAnywhere. You can now transfer Alt+Tab keys to the Mac host. This will operate the Applica tion Switcher on Mac. If you want to locally operate Alt+Tab, then you should en able Scroll Lock. A user needs to install Adobe Acrobat Reader on the computer to view the help fi le for pcAnywhere Cross Platform. Service pack required for CrossPlatform in Windows is as follows: - For CrossPlatform Windows: - JRE 1.4.2 - JRE 1.5.x - JRE 1.6.x - Sun Java Runtime Environment required for Linux and Mac is as follows: - JRE 1.4.2 - JRE 1.5.x A user needs to install Adobe AcroReader on the computer to view the help file f or pcAnywhere Cross Platform. Users in United States and North America and other countries should use the CPR installer that is placed at the following location; \Symantec pcAnywhere CrossPlatform\LinuxMac United States North America and othe r countries Users in countries other than United States and North America having Internation al English language should use the CPR installer that is placed at the following location; \Symantec pcAnywhere CrossPlatform\LinuxMac International English You can uninstall Cross Platform Remote for Linux by using the following command : /usr/local/lib/pcAnywhere/_uninst/uninstaller.bin

You can uninstall Cross Platform Remote for Mac by using the following command: /usr/local/lib/pcAnywhere/_uninst/uninstaller.command pcAnywhere CrossPlatform 12.5 does not support Java 1.6 on a Macintosh computer. If you are unable to open the help file for pcAnywhere CrossPlatform 12.5 on Lin ux Operating System, it is available under the folder "/usr/local/lib/pcAnywhere /" ====================================================================== 8. PCANYWHERE GATEWAY ====================================================================== If you are installing pcAnywhere Gateway on a computer that has a pcAnywhere hos t running, you should cancel the host. When installing pcAnywhere Gateway on Windows XP 64-bit or Windows 2003 operatin g systems, the following error might appear: "1603: Error installing Windows Installer Engine. A file which needs to be repla ced may be held in use. Close all applications and try again." This error is the result of a Microsoft Installer limitation. If this error is e ncountered, visit the Microsoft Web site to download the Microsoft Installer pat ch. Once this patch is installed, the pcAnywhere Gateway install will complete w ithout further error. When ending multiple sessions, ensure that each session is closed before proceed ing to the next session. If pcAnywhere Gateway becomes unstable, you should restart the Gateway Service. When pcAnywhere Gateway is configured to wait on non-default ports, pcAnywhere remotes should be configured to connect through the Gateway automatically in the Connection Info tab of the Remote Properties window. You cannot upgrade pcAnywhere Gateway from a previous version to 12.5. You will need to first uninstall the previous version, and then install 12.5. ====================================================================== 9. SYMANTEC PACKAGER ====================================================================== If you deploy a package that you configured to run LiveUpdate after installation, an error message might appear, advising that the update can only be run by an interactive user. To ensure proper installation, LiveUpdate should be run by the user after the package installation completes. Symatec Packager is available for download from the following location: www.solutionsam.com/solutions/public/pcAnywhere/v12_5/Packager/Packager_ENG.exe Please specify the complete location with the file name. < END OF FILE >