BMC Analytics for BSM - v7.6.

04 Compatibility Matrix
Document Revision 2.02 GA: April 2011

Important Notice:

Operating Systems Browser Other Components and 3rd Party Components BMC Applications and Products

BMC Analytics for BSM certifies a subset of platforms supported by BO Enterprise XI. BMC Analytics is certified on the configurations explicitly stated in this document. Configurations not listed may still operate properly and thus customers may choose to run in a configuration not listed as supported. Such configurations would be considered as unconfirmed. BMC will accept issues reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported configuration. Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will be addressed at the discretion of BMC. Defects requiring time and resources beyond commercially reasonable effort may not be addressed. If a configuration is found to be incompatible with BMC Analytics for BSM, support for that configuration will be specifically documented as not supported (or unsupported). Visit the Customization Policy under the Support Contacts & Policies link on the BMC support website @ http://www.bmc.com/support_home.

Click here to visit the BMC support website.

*Notes: Additional platform support information may be available in the BusinessObjects Enterprise XI Release 3.x Support Platform Guides or Installation & Deployment Guides for more detail. Visit the BMC Analytics product support page for BOXI documentation or visit SAP documentation page at http://help.sap.com/businessobject/product%5Fguides/ .
Operating Systems Platform Name x86 PC Microsoft (32-Bit & Windows 64-Bit) x86 PC (32-Bit & 64-Bit) x86 PC (32-Bit & 64-Bit) RISC (64 bit) Sun Sparc (64 bit) Sun Sparc (64 bit) Vmware Microsoft Windows Version 2003 - SP2, 2003 R2 SP2, 2008, 2008 SP2, 2008 R2 Edition Server, Advanced Server, Standard, Datacenter, Enterprise Name Business Objects XI Version Release 3.1 - SP3 Edition L10N & I18n (1) Professional or English only. Premium edition L10N enabled, I18N certified. Professional or English only. Premium edition L10N enabled, I18N certified. Professional or English only. Premium edition L10N enabled, I18N certified. Professional or English only. Premium edition L10N enabled, I18N certified. Professional or English only. Premium edition L10N enabled, I18N certified. Professional or English only. Premium edition L10N enabled, I18N certified. Professional or English only. Premium edition L10N enabled, I18N certified. Comments This release installs and OEMs BO XI R3.1 w/SP3.

2003 - SP2, 2003 Server, Advanced R2, Server, Standard, 2008 Datacenter, Enterprise 5.5 Enterprise

Business Objects XI

Release 3.1 - SP2

This release installs and OEMs BO XI R3.1 w/SP3.

Red Hat Linux

Business Objects XI

Release 3.1 - SP3

Patch RHBA-2007:0619-3

IBM AIX

5.2, 5.3, 6.1

Business Objects XI

Release 3.1 - SP2 or SP3

This release installs and OEMs BO XI R3.1 w/SP3. This release installs and OEMs BO XI R3.1 w/SP3. This release installs and OEMs BO XI R3.1 w/SP3. Other than VMWare, no other virtual platforms are certified.

Sun Solaris

9, 10

Business Objects XI

Release 3.1 - SP3

Sun Solaris

8, 9, 10

Business Objects XI

Release 3.1 - SP2

VMWare ESX Server*

2.5, 3.0, 3.5

Business Objects XI

Release 3.1 - SP2 or SP3

*Notes: Virtual servers will be treated as physical servers with regard to licensing. A customer using the BMC applications within a virtual server-based operating system is subject to all licensing agreements and policies as if the server were a physical and non-virtual server. No inherent discounts or changes in licensing policy will be implemented for virtual environments at this time. Refer to the BMC Virtualization Policy for more detail: http://www.bmc.com/support/policy-for-virtualized-platforms.html Browsers Platform WIN WIN WIN

Name Mozilla Firefox Microsoft IE Microsoft IE

Version 3.5 8.0* 6.x - SP2, SP3, 7.x

Edition

Name

Version

Edition

Name JVM JVM

Version Sun 1.5.0_xx, Sun 1.6.0_xx Sun 1.6.0_xx Sun 1.5.0_xx, Sun 1.6.0_02+

Comments

*IE 8 compatibility mode

Mozilla Firefox

3.0

JVM

Other Components Database Sources Platform Name WIN/UNIX Oracle

Version 9.2, 10g - R1, R2, 11g - R1 2000 - SP4+, 2005 SP1, SP2, SP3, 2008

Edition Enterprise

Name Oracle Net Client

Version 9.2, 10.1, 10.2, 11.1.0.6

Edition

Name

Version

Comments DB locale must be set to English value NLS_LANG=AMERICAN DB locale must be set to English values LANGUAGE=English (United States) Collation=SQL_Latin1_Gen eral_CP1_CI_AS

WIN

Microsoft SQL Server

Enterprise

Notes: The BO configuration repository, CMS, is a BO required and installed component. As the CMS is not a reporting source for BMC Analytics, the CMS can be any support platform supported by BO and does not have to match the database sources listed above. Refer to the Business Objects documentation for more CMS information. LDAP Platform WIN

Name Windows Active Directory Windows Active Directory Sun Java System Directory Server

Version Edition 2003-ADAM, 2003ADAM-SP1, 2008ADAM 2003, 2003ADAM, 2003ADAM SP1 5.2, Enterprise 6.0

Name BOXI R3.1 SP3

Version

Edition

Name

Version

Comments LDAP support is enabled at the BOXI layer. See note. LDAP support is enabled at the BOXI layer. See note. LDAP support is enabled at the BOXI layer. See note.

WIN

BOXI R3.1 SP2

UNIX

BOXI R3.x

Notes: LDAP support is enabled at the BOXI layer. Refer to the BusinessObjects Enterprise XI Release 3.1 Deployment and Configuration or Installation Guides for more detail. Visit the BMC Analytics support page for BOXI documentation or visit SAP documentation page at http://help.sap.com/businessobject/product%5Fguides/ Application Server Platform Name WIN/UNIX Apache Tomcat WIN WIN Microsoft IIS Microsoft IIS

Version 5.5x, 6.0.18 6.0, 7.0, 7.5 5.0, 6.0x, 7.0

Edition

Name JDK .Net Framework .Net Framework

Version JDK 1.5.0_xx 1.0, 1.1, 2.0 1.0, 1.1, 2.0

Edition

Name

Version

Comments BO XI 3.x BO XI 3.1 SP3 BO XI 3.1 SP2

Notes: Only application servers listed above are certified and supported by BMC Analytics for BSM. Though the BOXI platform may support others, thus enabling BMC Analytics application to function, these configurations are considered customized solutions. Visit the Customization Policy under the Support Contacts & Policies link on the BMC support website @ http://www.bmc.com/support_home. BMC Applications and Products Application/Product Recommended Latest Certified Edition/Patch Level 7.6x Minimum Compatibility Editions/Patch Levels 7.5x, 7.1x Comments

BMC Remedy AR System

BMC Remedy ITSM Suite

7.6.04

7.6.04

Same for editions/patch levels for Remedy Approval Server, Assignment Engine, Remedy User Client

BMC Atrium Configuration Management Database (CMDB) BMC Remedy Service Desk (includes Incident, Problem Mgmt) BMC Remedy Asset Management BMC Remedy Change Management BMC Service Request Management BMC Remedy Service Level Management BMC ProactiveNet Performance Management BMC Impact Portal, BMC Impact Manager BMC Performance Manager Portal BMC Cloud Lifecycle Management BMC Dashboards for BSM Atrium Single Sign-On

7.6x 7.6x 7.6x 7.6x 7.6x 7.6x 8.5x 7.4x 2.8x 2.0 7.6x 7.6x

7.5x, 2.1x 7.5x, 7.0x 7.5x, 7.0x 7.5x, 7.0x 2.2x 7.5x,7.1x 8.0x 7.3.x 2.8x 2.0 2.5x 1.x Includes BMC Data store Must be configured for Continuous Data Extraction (CDE)

Notes: BMC Analytics for BSM may not support all database, OS, language platforms supported by the BMC Applications and Products. For detailed information on compatible platforms, visit the BMC support website @ http://www.bmc.com/support_home on the BMC Analytics 7.6.04 product page and review the BSM Interoperability documents. (1) BMC Analytics is certified in English only and is not translated nor certified to support other languages/locales that may be support by Notes Business Objects XI and BMC products/applications. BMC Analytics is certified under the following local settings only: Oracle - DB locale must be set to English value NLS_LANG=AMERICAN; I18n Locales supported by Remedy, BO XI R3. For most current language set support, review Remedy or BOXI documentation: L1 = Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish and Swedish L2 = Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian L4 = Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian J = Japanese, English TC = Traditional Chinese, English SC = Simplified Chinese, English K = Korean, English Cyr = Cyrillic: Russian, English

Note: v2.02

(1)

I18N readiness does not imply that all I18n locales have been certified for the BMC Analytics product. Refer to product documentation for Business Objects XI R3 and BMC product

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