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Course Syllabus
TTMBA12 Human Capital Management Course Start Date: 07/06/2010 Course End Date: 08/10/2010

Please print a copy of this syllabus for handy reference. Whenever there is a question about what assignments are due, please remember this syllabus is considered the ruling document.

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Facilitator Information
Marcia Mueller, MA marcie64@email.phoenix.edu (University of Phoenix) perform@tampabay.rr.com (Personal) 813-964-0982 (Eastern) Facilitator Availability
I am available 9am - 8pm daily. I monitor the perform@tampabay.rr.com address most frequently. For emergencies, when you are not able to gain access to messages on the Online Learning System (OLS), please send a message to my personal email address. In the event a third party needs to contact me, please direct them to my contact information listed under "facilitator information." No third party should use your login credentials to gain access to the classroom.

Where to Go to Class: Your Course Forums

Main: This is the main forum for the class and is where you may ask questions between class meetings. It has read-and-write access for everyone. Chat-Room: This is a read-and-write access forum. It is designed as a place to discuss issues not related to the course content. Course-Materials: This is a read-only forum, which means you can read messages here but cannot send any. This is where I will post the course syllabus and materials. Learning-Team-A, B, C, D, E and F: These six Learning Team forums will be used as workrooms for the learning teams. You will be assigned to one of these learning teams. Individual Forum: You will see one forum with your name on it. This is a private forum, shared only by you and me, the facilitator. Your classmates will not have access to this forum. This is where you will post your individual assignments, and where I will post your feedback. You can also ask questions here. However, if you have general questions about instructions of assignments, please post those in the Main forum, since other students may benefit by that exchange as well.

Policies
For class policies, please see the "Policies" link on the left side of the Materials page for the course on eCampus. Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within that link. University policies are subject to change so please be sure to read them at the beginning of each class as it may have changed since your last class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities it is important you read the policies governing your current class modality.

Learning Teams
University of Phoenix students are expected to work effectively in diverse groups and teams to achieve tasks. They must collaborate and function well in team settings as both leaders and followers. They should respect human diversity and behave in a tolerant manner toward colleagues and peers. If you experience difficulties working with your team, you are expected to resolve them within the team if possible. However, please feel free to contact me for guidance if you have concerns in this area. Because Learning Team projects are outcome-based, all members of your Learning Team will generally earn the same grade for Learning Team projects. However, I reserve the right to report different grades for

different Learning Team members if I see a substantial imbalance in individual contribution. Learning Teams should provide a brief summary of any communication held outside the forum. Therefore, if you hold conference calls, work in a real-time chat room, or get together outside the OLS (Online Learning System) environment in another way, please post a log, transcript, or summary in the Learning Team forum. Further, do not use any of these supplementary communication tools unless everyone on your Learning Team agrees to the method and to the schedule. If you have any questions, please contact me. Several of the assignments in this class will be completed in Learning Teams of three to five students. You will participate in setting these teams by the end of Week 1. Learning Team Charters, Learning Team Logs, and Peer Evaluation forms are required. Please see the instructions in the weekly sections for more information. All Learning Team assignments must be submitted via OLS to either an individual or Learning Team forum. It is expected that you will actively participate with your learning team and contribute to the team discussions by a) contributing original work that is accepted and used by the team with proof of originality b) participating in the project from assignment organizing through meaningful final review of the team project for submission, and c) ensuring to your team that your contributions are your original work and properly quoted, cited, and referenced.

Classroom Management Policies

Be sure to read these policies which may be unique to this faculty member and this course:

All assignments must be posted to the students individual forum or Learning Team forum by 6pm Eastern time on the date of the workshop. Late assignments are not accepted. The course closes at 10pm on the date of the last workshop. No work may be accepted after this point. Learning teams are required to complete LT Charters, Logs, and Peer Evaluations. I look forward to your attendance and full participation. Arriving on time, returning from breaks on time, and staying until the end of each workshop will impact your opportunities to earn participation points. Deductions will be taken for missed class time. Research and citations are expected for college level work. Avoid taking long quotes from other authors. Read, digest, analyze, apply, and summarize points from other sources and paraphrase to ensure that your papers are at least 85% original work with the balance being properly cited. Incorporate research from quality sources including the text, journal articles, and professional journals. The UOPx library has abundant resources. Avoid general website such as About.com, Wikipedia.com, consultant websites, and any general dictionary or encyclopedia sites.

Technical Support
Technical Support is available 24 hours a day, 365 days a year. Call 1-877-832-4867, or use the e-mail support form. Answers to the most common issues are found in the Knowledge Base by clicking Help, found at the top of every student Web site.

Feedback
Each week, I will provide grades or scores and comments on assignments within 7 days of when they were submitted. I will send feedback to your Individual forum. After I send feedback each week, I will post a notification in the Main forum.

Grading Formula

Percentage % 95+ 90-94 87-89 84-86 80-83 77-79 74-76 70-73 67-69 64-66 60-63 <59

Grade A AB+ B BC+ C CD+ D DF

Course Description
This course prepares students to address the concepts of personnel development as managers. Students learn criteria for developing effective job analysis, appraisal systems, and appropriate career development plans for employees. Other topics include personnel selection, employee compensation, benefits, training, workplace diversity, discipline, employee rights, unions, and management behaviors.

Course Topics & Objectives

Week One: Workplace Environment Analyze the impact of manager behavior on productivity. Describe manager actions that adhere to and those that violate fair employment laws. Describe effective management practices in a diverse workplace.

Week Two: Job Analysis and Selection Conduct a job analysis. Outline a workforce planning system. Create a selection process for staffing.

Week Three: Training and Mentoring Develop a training and mentoring program.

Week Four: Performance and Career Management Develop a performance appraisal system. Describe support mechanisms for career management programs.

Week Five: Compensation Select effective performance incentives. Select the components of a benefits package.

Week Six: Career Development Plan Explain the progressive disciplinary process and how it supports career management. Create a career development plan.

Course Materials
Cascio, W. F. (2006). Managing human resources: Productivity, quality of work life, profits (7th ed.). New York: McGraw-Hill. All electronic materials are available on the student website.

Recommended Weekly Point Values

Week One Individual Assignment: Management Behavior Week Two Individual Assignment: Career Development Plan Part IJob Analysis and Selection Week Three Individual Assignment: Career Development Plan Part IIDevelopment of a Training and Mentoring Program Week Four Individual Assignment: Career Development Plan Part IIIPerformance and Career Management Learning Team Assignment: Performance Appraisal System Discussion Part One prepare to present in class Week Five Individual Assignment: Individual AssignmentCareer Development Plan Part IVCompensation Learning Team Assignment: Performance Appraisal System Discussion Part Two prepare to present in class Week Six Individual Assignment: Final Examination Individual Assignment: Career Development Plan Summary prepare to present a portion of your assignment in class. All Weeks Participation & Discussion Assignment Totals Individual Learning Team Point Total 5 10 10 10 5 10 5 11 10 24 90 10 100

Week One
Workplace Environment Analyze the impact of manager behavior on productivity. Describe manager actions that adhere to and those that violate fair employment laws. Describe effective management practices in a diverse workplace.

Course Assignments
1. Readings Read Ch. 14 of Managing Human Resources. Read the Whats It Like To Be a Global Manager section through the Lessons Regarding Cross Cultural Differences section in Ch. 16 of Managing Human Resources. Read the InterCleanEnviroTech Merger Scenario located in Week One of the student website. Review this weeks Electronic Reserve Readings.

2. Individual Assignment: Management Behavior Imagine you are a midlevel sales manager at InterClean, Inc. with three first-level managers under your responsibility. In response to a merger that is about to take place with EnviroTech, you have been instructed to draft a memo to your supervisory team about the importance of the behavior exhibited by managers. Review the InterCleanEnviroTech Merger Scenario on the student website. Write a 700- to 1,050-word memo that includes the following information: o o o Explain how a managers behavior can affect the productivity of his or her workers. Describe the types of management actions that align with employment laws and those that do not. Describe best practices for working within a diverse work environment.

Note. Be sure to draw from your experiences and readings for each aspect of your memo. APA format is not required for this memo; however, you must include a title page and a references page.

Week Two
Job Analysis and Selection Conduct a job analysis. Outline a workforce planning system. Create a selection process for staffing.

Course Assignments
1. Readings Read Ch. 57 of Managing Human Resources. Read the Human Resource Management Activities of Global Corporations section through the Geocentrism: Seeking the Best Person for the Job Regardless of Nationality section in Ch. 16 of Managing Human Resources. Review this weeks Electronic Reserve Readings.

2. Individual Assignment: Career Development Plan Part IJob Analysis and Selection InterClean has just merged with EnviroTech and, as a result, has taken on a new strategic direction. The company will no longer sell only cleaning products, but will also provide full-service cleaning solutions for organizations in the health care industry. As a midlevel sales manager, select new members for your sales team and create a development plan to help your team succeed with the companys new strategy. Review the InterCleanEnviroTech Merger Scenario on the student website. Read the Week TwoStudent Road Map on the student website for specific information you must include in the assignment and read the Employee Profiles on the student website for information on your potential employees. Write a 1,050- to 1,400- word report that includes the following information: o o o o Explain your job analysis information. Describe your workforce planning system. Identify your selection method, including its advantages and disadvantages. Identify the five to seven employees you chose to represent your team and explain why they were chosen. Include their knowledge, skills, abilities, and what role you think they will play with your new team.

Note. Paper requires two quality references. APA format is not required for this assignment; however, you must include a title page and references page.

Week Three
Training and Mentoring

Develop a training and mentoring program.

Course Assignments
1. Readings Read Ch. 8 of Managing Human Resources. Read the International Staffing section through the Applicability of US Labor Laws to Multinational Employers in Ch. 16 of Managing Human Resources. Review this weeks Electronic Reserve Readings.

2. Individual Assignment: Career Development Plan Part IIDevelopment of a Training and Mentoring Program Create a training program for the employees selected for your team. Review the completed Week One assignment, Management Behavior, and the Week Two assignment, Career Development Plan Part IJob Analysis and Selection. Prepare a 1,400- to 1,750- word report explaining the following information: o o o o o o o o o The new training and mentoring needs Objectives of the training and mentoring program Performance standards Delivery methods Content for training and mentoring Time frame Evaluation methods Feedback Alternate avenues for those who need further development

Note. Paper requires two quality references. This report does not need to be in APA format; however, you must include a title page and a references page.

Week Four
Performance and Career Management

1.

Develop a performance appraisal system. Describe a support mechanism for career management programs.

Course Assignments
Readings Read Ch. 9 & 10 of Managing Human Resources. Read Pay Adjustments and Incentives section in Ch. 16 of Managing Human Resources. Review this weeks Electronic Reserve Readings.

2. Individual Assignment: Career Development Plan Part IIIPerformance and Career Management. For this portion of the assignment, create a performance and career management program for the employees selected for your team. Review the completed Week One assignment, Management Behavior, the Week Two assignment, Career Development Plan Part IJob Analysis and Selection, and the Week Three assignment, Career Development Plan Part IIDevelopment of a Training and Mentoring Program. Create an appraisal form, no more than two pages in length to evaluate the performance of each new employee on your team. Prepare a 700- to 1,050-word report on a career management plan for your new employees. Be sure to include the following information in your report: o o o o o o Explain how feedback is given to each employee. What opportunities are provided to the employee after the feedback is given? Explain how you will help the employee reach a higher level of performance. Explain if opportunities for advancement, such as promotions or educational opportunities to increase skills are available. Explain if flexible opportunities are available for dual career parents. Explain your adaptation to your teams diversity in terms of each persons career. How would you handle each member? Assuming your budget is zero; provide a justification of why your report will work. Within your explanation, identify expected benefits and types of costs.

Note. Paper requires two quality references. APA format is not required for this report; however, you must include a title page and a references page. 3. Learning Team Assignment: Performance Appraisal System DiscussionPart One Choose an individual appraisal system that you, or one of your teammates, have worked on this week. You do not need the feedback from your instructor to have this learning team discussion. You need only the individual appraisal system itself. Discuss, as a group, how to convert this individual appraisal system into a team appraisal. In your discussion, be sure you consider the following points: o o o o Differences between the two appraisal systems Difficulties of evaluating team performance Unique needs of a team appraisal system Team motivations and expectations

Prepare to present your discussion in class.

Week Five
Compensation

Select effective performance incentives. Select the components of a benefits package.

Course Assignments
1. Readings Read Ch. 11 & 12 of Managing Human Resources. Read the Integration of Training and Business Strategy section through the Summary section in Ch. 16 of Managing Human Resources. Review this weeks Electronic Reserve Readings.

2. Individual Assignment: Career Development Plan Part IVCompensation Because InterClean is embarking on a new strategic direction, upper management has asked you to suggest a new compensation plan specifically for your team. Propose your ideas and rationale to the human resource department manager for approval. Review the completed Week One assignment, Management Behavior, the Week Two assignment Career Development Plan Part IJob Analysis and Selection, the Week Three assignment Career Development Plan Part IIDevelopment of a Training and Mentoring Program, and the completed Week Four assignment Career Development Plan Part III Performance and Career Management. Write a 700- to 1,050 word proposal that includes the following information: o o o o Describe a new compensation plan for your employment team. Explain why your pay system will work. Describe three components of a total rewards package that would motivate employees to reach peak performance. Describe your compensation plans benefits to the individual as well as to the company.

Note. Paper requires two quality references. APA format is not required for this proposal; however, you must include a title page and a reference page. 3. Learning Team Assignment: Performance Appraisal System DiscussionPart Two Finish discussing, with your Learning Team, how to convert an existing individual appraisal system into a team performance appraisal system. This week, focus on the following aspects:

o o o o

Individual equity - Fernando How it impacts team performance - Mike Strategies to discourage social loafing Daniel Individual employee responsibilities towards the team Patti 3 or 4 bullets pull it together distribute. Prepare to present your discussion in class.

Week Six
Career Development Plan

Explain the progressive disciplinary process and how it supports career management. Create a career development plan.

Course Assignments
1. Readings Read Ch. 1315 of Managing Human Resources. Read the Labor Relations in the International Arena section through the Compensation section in Ch. 16 of Managing Human Resources. Review this weeks Electronic Reserve Readings.

2. Individual Assignment: Final Examination

Resources: Managing Human Resources Click the link to the Final Examination on your student website available from the end of Week Five through the end of Week Six. Complete the Final Examination. You are allowed one attempt to complete the exam, which is timed and must be completed in 3 hours. Results are auto graded and sent to your instructor. Note. Final Examination questions are adapted from Managing Human Resources. 3. Individual Assignment: Career Development Plan Summary Imagine that you have recently been promoted to a midlevel management position, and your upper-level manager has revealed that your team will be restructured. Your team will take on new responsibilities that require the hiring of additional personnel and will require training for new and current employees. Your manager also wants to consider better methods for appraising the teams performance. Your task is to compose a proposal to be delivered to upper management regarding how this restructure will be designed and implemented. You may choose to use your own company, with the approval of your instructor or department, as the context for this assignment. Alternatively, you may select a position at Kudler Fine Foods that would be appropriate for this assignment. The Kudler Fine Foods Virtual Organization is located in the materials section of the student website. Resources: The Career Development Plan Part IIIPerformance and Career Management and the Career Development Plan Part IVCompensation assignments; and Kudler Fine Foods Virtual Organization on the student website Write a 1,750- to 2,100- word proposal explaining the recommendations and justifications to upper management for the following:

o The job descriptions and qualifications for three to five new positions (including one firstlevel management position).

o A training program to introduce and enhance the skills and qualifications of new
employees being hired.

Methods for evaluating employee and team performance, including a progressive discipline process.

o Challenges of the team performance evaluation, including the topics listed below. You
may draw from your LT discussions to address these items. differences between the two appraisal systems. difficulties of evaluating team performance. unique needs of a team appraisal system. team motivations and expectations. individual equity and how it affects team performance. strategies to discourage social loafing. individual employee responsibilities towards the team.

o Incentives. o Strategies for managing employees career development, such as promotions and
educational opportunities.

o A fair and appropriate compensation plan for the new positions to be filled.
Note. Paper requires four quality references. APA format is not required for this proposal; however, you must include a title page and a reference page.