Holly J Linden

Denton TX 76210

Contact Tel : 940-735-2021 e-mail : hlinden@msn.com

Senior District Manager/Director Level Operations Manager

MULTI-UNIT MANAGEMENT AND MARKETING BUSINESS DEVELOPMENT BUILDING HIGH PERFORMANCE MANAGEMENT TEAMS FINANCAIL ANALYSIS- COLLABORATION STORE PLANNING AND MERCHANDISING TRAINING AND DEVELOPMENT CUSTOMER SERVICE AND RETENTION RECRUITMENT AND TEAM BUILDING ASSET PROTECTION EXECUTION MANAGEMENT PHYSICAL PLANT MAINTENANCE SUPPLY CHAIN MANAGEMENTLOYATLY PROGRAM EXPERT

Profile Well-experienced multi-unit management professional, with over 20 years of successful experience in supervisory and leadership roles. Successful in identifying and capitalizing upon market opportunities to drive sales and profit growth. Excellent motivator and proven team builder with strong interpersonal and communication skills. Hands on leader with a positive history of turning around underperforming markets and projects. Qualifications include but are not limited to: Advanced Knowledge in multi-store management and in various aspects of business operations and human resource Experience in Store Planning and Merchandising techniques. Proven collaborative skills in working with supervisors, peers, subordinates and other professionals at all levels Highly organized with the ability to plan, develop, and implement process improvement in handling specific tasks and responsibilities Proven extremely effective at initiating, supporting and communicating change Develop and pursue new ideas that are innovative, resourceful and imaginative Acquired knowledge in advertising and strategic marketing Skilled in Caf/Food Management and operations Proficient in Microsoft Word, Excel and PowerPoint

Accomplishments Ranked number 1 District Manager in the company in 2009- based on sales growth and asset protection Ranked in the top 3 of District Managers for the company in 2006, 2007 and 2008.-based on sales growth and asset protection Decreased shrink percent 3 years in a row by implementing improved operational standards and program awareness in my market. My system was adapted by the rest of the zone Outperformed company metrics in sales, sales contests, rewards program, and service standards every year Developed and promoted 3 General Managers to multi-unit positions DM Development Committee 2008- (Group chosen for executive development and training) Elected to Operations Council 2005,2006 and 2007 (advisory committee to the executives) Helped to create Store DM visit standards for entire company 2004 and revised in 2009. DM of the Year 1998 Waldenbooks DM of the Year- 1992/1994/1995 Musicland Group

Education 1996 to 1997 MASTER OF BUSINESS ADMINISTRATION (December 1997) Our Lady of the Lake University, San Antonio, TX Delta Mu Delta Honor Society - 1997 1982 to 1986 BACHELOR OR ARTS; International Relations and Business Administration 1986

University of North Texas, Denton TX

Work Experience BORDERS GROUP INC., Ann Arbor MI Senior District Manager September 1996 to August 2011 Borders Superstores: April 2000 to present- Responsible for up to 24 Big Box stores in which oversee all facets of store operations including but not limited to: Proactively recruit, select and retain top talent. Ensure that all levels of employees are trained, developed and that succession plans are in place Leading and developing General Managers to consistently drive sales and profitability Drive sales and use financial management tools to ensure that sales, profitability and productivity goals are met within the district. Analyze data and information. Develop and implement action plans to address the trends and opportunities in an ever changing retail environment Drive and execute all internal and external customer service standards in the district Create and implement open and effective lines of communication throughout the district. Ensure that performance of all district employees is managed appropriately. Quickly manage both strong and poor performance. Oversee all facets of new store openings and remodels within the district Create and maintain partnerships as it relates to community events and outreach Field Execution Manager: 2008-2009 Developed and executed a Company wide ongoing assessment and development program for District Managers. Responsibilities included: Assessing market opportunities, analyzing district and market trends, assessing talent within the market, providing coaching and tactics for improvement, creating action plans for the zone vice presidents to follow up.

District Manager Trainer: 2004-2010 Responsible for on-boarding and training new District Managers in all aspects of the job. Developed training curriculum and materials Coordinated travel and customized training plans Provided ongoing support and mentorship

Specialty Retail Division: 9/96 to April 2000- Managed 21 locations throughout Texas with an additional 14 seasonal locations each October through January. THE MUSICLAND GROUP, Minneapolis MN District Manager May 1986 to August 1996 Responsible for the total operations of 16 locations in North Carolina, South Carolina, and Georgia and 18 locations in south Texas Implemented training course for new District managers and drove positive comp sales 6 years in a row. Activities and Interests Amateur Triathlons -- Wakeboarding -- Cooking -- Traveling