on the Benefits of
The Issues
• Delivery failure rates,
A number of drivers were responsible for the company seeking
measured for each
ISO 9000 registration:
customer, are down by
79 – 83% • Customer driven – a major customer at the time, Shell, said
that its suppliers must have it
• At a time of rapid growth,
• Having moved from being a general trucking company to one
when many new people
specializing in a higher value-added market in 1987, a quality
joined the company,
management system was seen as necessary for the business
training programs enabled
• To help achieve the company’s objectives – to grow
them to come on board
geographically and to acquire a larger customer base
and get up to speed
very quickly.
BSI Case Study
on the Benefits of