JOYCE T.

COTAY
Somerset, New Jersey 08873 (732) 887-4064 jcotay@comcast.net
Information Technology quality assurance analyst whose priority is ensuring software and application stability from the business and user perspective. Core strengths and competencies include planning, developing and executing comprehensive test plans; providing a quality driven approach to defect analysis and resolution; building strong, professional and reliable relationships. Able to plan, organize and accomplish goals and objectives with minimal supervision. AR EA S OF E X PER TI SE Quality Assurance Management Test Plan Development Defect Analysis and Resolution PR OF E SS ION AL BAC KG R O UN D Quality Assurance Management Manage testing effort for 300+ web based applications ensuring application readiness for system upgrade. Manage small teams of testers ensuring a successful testing effort by participating in each SDLC phase. Provide guidance and support to project team members by developing and implementing detailed SDLC task lists to minimize the oversight of required project tasks. Conduct weekly project team meetings to review scheduled deliverables and assign QA resources to meet deliverable deadlines. Test Plan Execution and Defect Analysis Participate in SDLC process to acquire in-depth knowledge of system functionality and a thorough understanding of required resources and test scenarios. Plan, develop and execute comprehensive test plans for new and existing mainframe and web applications. Document detailed workflow information as a source for automation of regression testing. Perform root cause analysis of all defects and work with project team to implement the resolutions with minimal interruption to business operations. Documentation and Training Interpret complex technical documents to create system administration and end user documentation for mainframe systems, corporate ERP systems and web based applications such as Kronos Workforce Central. Conduct on-line web training for a corporate ERP system, Kronos Workforce Central and Microsofts Word, Outlook and Excel. Manage companywide training plan for 150+ subsidiary locations to rollout Kronos Workforce Central as the corporate timekeeping and attendance system. Collaboration and Process Improvement Collaborate with project teams to define and document testing requirements for an application inventory of 300+ web based applications. Create, publish and implement proof of test checklists for collaborative use by test team and business units. Create and oversee SharePoint libraries and lists used for application inventory, portfolio management, user test coordination and project reporting purposes. Collaborate with business units and team members to continually improve existing processes and create necessary procedures as business dictates. Major contributor in initiating and implementing a Quality Assurance, Change Control Management and Demand Management process within a small Information Technology department. Technical Writing Collaboration and Process Improvement Client Relationship Management

Joyce T. Cotay (732) 887-4064 jcotay@comcast.net Client Relationship Management Build solid working relationships with team members such as business analysts, software developers, project managers, system testers and trainers by providing strong QA support for each group. Communicate and interact with all levels of management within Information Technology as well as all functional business units within the organization. Achieve in depth knowledge, understanding and appreciation for the operation and responsibilities of related business units. Coordination of on-site and remote system testing for major client software releases.

PROFESSION AL EXPERIE NCE

November 2010 May 2011 Novartis Consumer Health, Inc., Parsippany, New Jersey System Test Lead Information Technology Clientvision Team May 2005 September 2010 ABC Supply Co. Inc., Avenel, New Jersey Quality Assurance Analyst Information Technology April 1995 May 2005 Telcordia Technologies, Inc., Piscataway, New Jersey Lead Product Documentation Developer Integrated Learning Solutions (ILS) Lead Quality Assurance System Analyst Work and Force Administration Dispatch In (WFA/DI) July 1984 April 1995 Sea-Land Services, Inc., Elizabeth, New Jersey System Administrator Time Reporting and Work Request System (1992-1995) Associate Financial Analyst Administrative and Vessel Expenses (1988-1992) Executive Secretary President, Inter Sea Operations (1985-1988) Union Secretary Vice President, Fleet Operations (1984-1985) March 1976 July 1984 Jersey Mortgage Company, Elizabeth, New Jersey Executive Secretary Vice President, Income Loans COM PU TER S KIL L S Windows 7, Windows XP Professional, Microsoft Office 2010, Microsoft SharePoint, Microsoft InfoPath, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Project, Microsoft Visio, Office Communicator, Live Meeting, Brainshark, Adobe FrameMaker, Snag It, Anywhere Conferencing, Kronos Workforce Central, Cognos, eStorefront, BillTrust Customer Care, IET Solutions Workcenter, ScanSoft PaperPort 11 EDUC AT ION / TR AI N IN G Union County College, Cranford, New Jersey Business Curriculum System Development Life Cycle (SDLC) Quality Method of Operation (QMO) Information Mapping Developing Procedures, Policies and Documentation