Case Expected results Actual results
1 Team assignment The ticket must have been
assigned WM team. The
component reads LE-WM
2 created by In transaction
CRM_DNO_MONITOR, the
column that says reported by
should be the creator of the
ticket.
3 in the reported by column (in
the fast entry tab) the user ID
of the creator should be
defaulted.
4 The creation date of the ticket The creation date is not
and the last changed date
should be visible in the "Fast
Entry" tab
5 While in edit mode, under the
actions drop down, the option
email to creator appears twice.
This is not consistent though
6 response the latest response is listed at
the bottom instead of on the
top of the page
7 transaction CRMD_order
How to re-create Ticket number
was assigned to SD team go to transaction LX03 and create 1079
"NAFTA -SD / Mt Olive NJ a support message Also ticket 1094
07828"
For the tickets created by 1094, 1081, 1082 etc….
user IDs TAITEMS,
SOUNDAD the reported by
column always reads
SOLMANBC3
Its always blank (at least for 1094
the tickets created with user
ID TAITEMS, SOUNDAD)
1082
All tickets
available
edit a ticket, All tickets
Add a text to response,
save and then go to actions and
select "email to creator"
all
1095/1096/1097
a -email acknowledgement to be
shown (even after sent over
status in Transaction Options is
enabled)
expected message informing -in case of delivery failure,
sent email to creator email
"prithvb"
had been sent email response time slow -10 min
message to be shown
b "Reported by" field
not getting copied expected creator of message Under Fast entry -> Reported
over to be shown in the field by field is blank -creator of smt to be copied over
c Document could be saved
save functionality Document to be saved after viewing the Error log
d relevance of
following fields -
1) External ref. no.
for "sold to party"

2) Product ID not clear

801 User Menu Show menus, transaction Some tx are showing up that user menu upon login
based on roles do not work with current
config
802 tx show all NAFTA tickets tickets shown
CRM_DNO_MONIT
OR with variant
YUSTICKETS

803 tx show tickets assigned to none shown

CRM_DNO_MONIT criteria
OR; select by
business partner my
team, colleagues,
etc.
804 tx show all tickets; same info in only those with no person
CRM_DNO_MONIT SM1 visible assigned shown; layout
OR open different
805 Send email to send email to creator 2 options in send email to 1098
creator creator show up
806 Send email to subject message should read auto send has correct subject 1098
creator SM#... <subjct> line but needs to add space
between ticket number and
start of short text;
if sent via email to creator
action, subject line is different
Comments

incorrect support team

created by column reports incorrect user i.e.

solmanbc3

reported by field is empty- cannot reply

would not allow to save the processor

creation date of ticket- where can we expect to
find?

lists e-mail to creator twice

response is listed on bottom instead of on the

top of the reply
status of email duplicated

value had to be manually entered

please see ppt attachment test_case_80x.ppt -

FU 20080221

variant should not be based on BP#'s defined

for NAFTA org - this variant would have to be
maintained each time a new user is added.
Should search by exclusion of EU / GAC tickets
instead

please do not make the YPROCESSOR layout

as your default - this has a filter;
default layout set should like what it is in SM1
today
please see ppt attachment test_case_80x.ppt -
FU 20080221
please see ppt attachment test_case_80x.ppt -
FU 20080221