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Are you looking for higher system availability and more business value from your Genesys system?
Modern customer interaction management solutions provide great business value, but they are complex systems that require qualified resources to support. Strong support services are critical to the long term success of any complex technology solution. Aria offers a full range of cost-effective, 24/7 expert support services for Aria and Genesys software products and custom applications. Whether its software maintenance or full system care, we can support your entire system from end-to-end. Our specialists quickly and expertly solve software issues and work in conjunction with product manufacturers as required. Aria's dedicated support team includes senior-level technicians who have years of field experience with Aria and Genesys products and applications. We offer a 24/7 hot line, remote access and on-site service with aggressive target response and resolution times that are among the best in the industry. Aria offers two options for support, plus a range of optional services. Our CIMplicity Software Maintenance service provides problem resolution and software product updates. This service is similar to maintenance from Genesys but it includes additional value because our team has many years of hands on implementation experience with the product. Plus, if Arias professional services team has implemented the software, they provide assistance to our support team members during transition of the system from the project to support, and augment them over the longer term. We also offer CIMplicity System Care, which provides our clients with best-in-class care of their Genesys systems and custom applications at a price point below what is possible in house. A wide range of services is included: problem resolution, software product updates, prevention, monitoring, a dedicated team leader, regular updates and advanced reporting and tracking. Arias support services, and particularly CIMplicity System Care, offer a number of benefits over complete in-house management:

BUSINESS BENEFITS
Greater revenue and customer retention Improved customer service Better agent morale

SYSTEM BENEFITS
Higher system availability Lower cost of managing Genesys Avoidance of costly project delays (i.e. projects often depend on the availability of existing lab, UAT and production systems)
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proBleM r e Sol u ti on Software Product Support Tier 2 and 3 Expert Aria Support resources Tier 3 Genesys Product Support Custom Application Support Software p r od u c t u p d ate S Hot Fixes Product releases preven ti on Monthly Calls Quarterly System Check-Up Annual Audit Moni tori ng remote Monitoring Server Monitoring and Alerts dedi cated te a M l e a de r Senior resource Interacts with Your Team Manage Onsite resources (if required) regular up date S Bi-Weekly Ticket review review of Test Calls and Monitoring Quarterly Management review reporti ng a nd tr a c ki ng Web Based Ticket Tracking System Accessible by You Detailed Server Monitor reports opti on al Highly Trained, Onsite resources Automated Test Calls Detailed Test Call reports Moves, Adds, Changes and Deletions

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SU I TE 340, 525- 28TH ST SE , C A L GA r Y, A L B E r TA , T2A 6W 9 ( 866) 550- 2742 TOL L Fr E E , ( 403) 235- 0227, ( 403) 235- 5835 FA x