Engineer Lovemore Kaseke

Lovemore Kaseke
CV
LK

11

Engineer Lovemore Kaseke

A leader in corporate business and telecommunications technology with strong ability to communicate with business and technical experts as well as capable to make the transition from technical expert to business strategists Contact Details Postal Address: 52 McChlerry Avenue, Eastlea, Harare, Zimbabwe Physical Address52 McChlerry Avenue, Eastlea, Harare, Zimbabwe Email address: lmkaseke@gmail.com; lovekaseke@yahoo.com Cellphone:+263 (0)773445901; or +263 (0)773 756452 (wife)

Personal Details Marital Status: Number of Children: Date of Birth: Interest: Married One 1 June 1972 ICT Management

EDUCATION SYNOPSIS Masters Degree in Communications (ICT) Management with Merit (Coventry University) Masters Degree in Intellectual Property (Africa University) Postgraduate Diploma in Telecommunications Technology(TCFL) BSc Honours Degree in Electrical Engineering (UZ) EXPERIENCE

Professional Synopsis
I am well experienced in the following: o Satellite Communication Systems including hubbed and hubless VSAT systems using C-band and Ku Band frequency ranges having been a VSAT Applications Engineer for two years at Integrated Digital Networks (now CommIT) (www.commit.co.zw) and at TeleAccess as well as a Data and Internet Planning Engineer at TelOne. o ERP software especially, the IFS Applications o LAN/WAN Design, Installation and Maintenance using Cisco and Huawei products, experience gained at CommIT, TelOne, TeleAccess and at IDBZ o PABX systems specification, installation, maintenance, upgrading including IP PBX and TDM based PABXs with two years experience gained at CommIT and three years gained at TelOne o VHS Push-to-Talk radios or Walkie-Talkies o IP VPN design, installations and maintenance using a hybrid of terrestrial and satellite communications transmission technologies

o Electronic security systems including CCTV, Access Control and Alarms including systems that are based on the latest ICT technologies like GSM, CDMA etc o Establishment and management of Service Level Agreements (SLA) with third party systems suppliers

Experience Synopsis
Years of Experience: Total Number of Years Spent in Management: 10 years 6 years

Brief Details of Experience Company: Fuzzy Electronics Position: Service Delivery Manager- ICT and Electronic Security Systems Duration: One Year Company: Position: Duration: Company: Position: Duration: Company: Position: Duration: Company: Position: Duration: IDBZ Technical Specialist-ICT 4 Years TelOne Data and Internet Planning Engineer 3 Years TeleAccess Network Planning Engineer 4 years Integrated Digital Networks VSAT Applications Engineer Two years

Current: Fuzzy Electronics

Position:
CONTEXT Lucrative business environment Fast paced dynamic organization Policies and procedures Customers Chief Executive Officer Management Board Board of Directors

Service Delivery Manager: ICT and Electronic Security Systems

OUTPUTS
SERVICE DELIVERY MANAGER: ICT and Electronic Security Systems Plan, direct and co-ordinate the entire IT operations service delivery for the Company through a network of outsource vendors and internal infrastructure resources. Result Areas:
Manage systems operations and IT services to business units

Establish a cost effective operation strategy for the Company Implement an ITIL aligned Service Management framework Maintain and manage an application and infrastructure portfolio in accordance to the Operation strategy Review and optimise the network infrastructure to support future business growth

Manage third party Service Providers

Establish and sustain positive business relations between the Company and various service providers and building optimal relationships to increase business benefit for the company Assume full ownership, i.e. cost, escalation, risk term and increases for all Service Level Agreements (SLA's) and contracts signed with various service providers Communicate the Companies expectations of the various service providers to them and communicate and manage the responsibilities of the service providers internally within the Companies to deliver optimal service delivery, governance, return on investment and customer satisfaction

Business Support

End-to-end strategic integration of the outsourced services from various service providers into a single operating model for the IT business Monitor daily operations for SLA adherence by the various service providers and satisfactory service delivery by the various service providers and adherence to contractual agreements Develops forward demand forecasts for leveraged delivery from the various services providers Improve reliability through adoption of appropriate standards (i.e.ITIL)

Problem Resolution

Keeping abreast of major risk factors affecting service for the system users Monitoring the investigation and resolution of problem and co-ordination of technical activities to facilitate the quick resolution of problems Diagnose logical problems affecting network performance and resolves performance

issues Communication of problems and resolution to stakeholders

Disaster Recovery and Business Continuity Planning

Analysis, interpretation and provision of input for disaster recovery and business continuity planning Test results to ensure systems are functional following an interruption in service

Contribution to Business Strategy

Interact with the company's business leaders to understand business strategy and requirements Converting business requirements into IT strategy together with the IT Leadership Team Implementing solutions in respect of business requirements with the relevant resources from service providers Responsible for short-term and long-term operational planning in respect of existing and emerging technology

Administrative Duties

Preparation of appropriate operating expenditure for input into the IT budget Co-ordination of projects, scheduling of tasks and communication with all relevant stakeholders Negotiating new service contracts and renewals (scope changes to existing contracts) Procurement of ICT and electronic security systems with full accountability Inventory management based on the ERP system Keeping an up to date record of all ICT related assets that belong to the company

Team performance and capacity development

Management of staff members according to HR Best Practice and Policies: recruitment, induction, task setting and delegation, performance appraisals and feedback, development planning, managing leave schedules, succession planning, rewards & recognition and IR issues. Attend to and resolve all staff related issues. Conduct informal coaching with immediate staff and other stakeholders Managing own learning and development

Other Duties and responsibilities Implements the organizations Core Values and Leadership and Management Framework Motivates, trains and empowers staff to optimize their skills and output and to promote effective employee relations and alignment with the corporate Learning and Development Strategy; provides leadership, direction and support to all team members ensuring that the highest professional standards are observed.

Supports organizational change ensuring appropriate systems of performance and development, communication, quality measures, monitoring and review are in place as defined in the organizations change guidelines. Ensures that all duties and responsibilities are discharged in accordance with the Health and Safety at work policy. Complies fully with the Equal Opportunities Policy and assists with its development and promotion within the service.

REQUIRED COMPETENCIES My Personal Capabilities which are critical to the production of quality outputs are: Strong leadership, management and mentoring skills Knowledge of ICT and telecommunications technology Knowledge of electronic security systems especially CCTV, alarms and access control Supply chain management Excellent networking and relationship building abilities Flexible and able to implement new processes Strong analytical skills Understanding and application of Business and Technical Research Understanding and application of Statistics Understanding and application of Change Management Knowledge of applicable technology and its trends.

Immediate Past Employer: Infrastructure Development Bank of Zimbabwe

Position: Technical Specialist - ICT Context Development Finance Organization Customers Chief Executive Officer Projects Director Management Board Ministry of Finance Board of Directors Purpose of the job: Takes responsibility for the specification and design of the operations environment within the organization.

Supports the Head of Service Delivery in achieving the exploitation of operations technologies that will facilitate meeting strategic business needs. Takes overall responsibility for the management of ICT Operations function covering the packaging, installation, upgrading, operations management and maintenance of servers, storage and database management systems and managing relationship with 3rd party suppliers (infrastructure and database suppliers). Provides expert advice and ensures that appropriate standards are adhered to. Ensures that adequate technical resource is available to undertake technical project work. Develops a centre of excellence in operations management, providing professional direction and motivation to a team of operations staff. Plans the infrastructure necessary to meet service level agreements and participates in their negotiation. Undertakes the regular review of the effectiveness of the operations services ensuring high availability, capacity and continuous service improvement and value for money. Ensures that all requests for operations support are dealt with according to set standards and procedures. Complies with ITIL processes in carrying out role. Contributes to problem resolution working with the Problem Manager and collaborating with appropriate colleagues.

Main duties and responsibilities Within a budgetary framework and with full accountability, takes management responsibility for the ICT Operations function covering the installation, consolidation, migration, upgrading, operations management and maintenance of servers, storage and database management systems within the framework of the work-commissioning programme Takes responsibility for the packaging, deployment, installation, upgrading, operation, control, maintenance and effective use of ICT components in the context of server and storage management. Monitors their performance and maintains relevant CMDB items. Evaluates, selects, procures and installs appropriate tools to maintain awareness and control of hardware and software. Develops, negotiates and agrees schedules and priorities for applications, with respective users, contributing to Operational Level Agreements, in line with Service Level Agreements. Manages a staff rota to ensure service cover and availability as required by service level agreements. Ensures that levels of service quality and availability meet or exceed any Service Level Agreement requirement or organisational target, minimising any response time and problem resolution time. Working with the Technical Architect, proposes design enhancements, capacity changes, contingency and recovery arrangements as required, to ensure that service targets are met within the organisations planned budget. Ensures the investigation and diagnosis of operational incidents. Resolves such incidents, including any capacity and availability management issues (in conjunction with the Technical Architect) to maintain overall performance.

Contributes to problem resolution activities under the direction of the Problem Manager. Takes responsibility for the management of database administration including the configuration, installation, database tuning and sizing, upgrading software and patch fixes, and the maintenance of relevant documentation and procedures (including routine housekeeping). Ensures third party suppliers comply with required changes. Manages the provision of services and upgrades relating to outsourced areas of server management. Ensures the monitoring of database and infrastructure usage, the optimisation of performance and the efficient allocation of system storage; and plans for forecast resource needs. Ensures server uptime, stability and security. Works with the Technical Architecture to provide ICT security technical assurance, implementing security requirements into operational services. Responds within Operational Level Agreements to 2nd and 3rd line support requests for incidents and problems with the Councils server or database infrastructure. Ensures regular backup and recovery of database information, the regular testing of recovery plans and their implementation when necessary. Ensures backup of application servers as required. Acts as the lead technical adviser on all matters relating to server, storage and database management. Provides advice and guidance on the design and development of new and changed systems to optimise operational efficiency. Ensures that appropriate software and specialist monitoring tools are used to maintain awareness and control of hardware and software. Monitors exceptional incidents and working with the Problem Manager conducts or initiates investigations on system performance. Proposes and implements consequent improvements working towards industry top benchmark targets. In consultation with others, including user representatives, facilities managers and contractors, plans, schedules and oversees all maintenance and installation work, including major configuration changes and upgrades. Ensures that all such tasks and procedures are carried out effectively and efficiently to agreed levels of service. Contributes to maintaining a risk management programme. In the event of a crisis, minimises its effect and manages resolution so as to bring the situation to a satisfactory conclusion. Works with Technical Architect to ensure ICT Service Continuity and Disaster Recovery of the server, storage and database components of the ICT infrastructure. Ensures that changes to the ICT infrastructure are consistent with the technology architecture and provides technical assurance to the Change and Configuration Manager. Works with the Release Manager to ensure successful scheduling, packaging, testing, configuring and deployment of changes to the infrastructure, developing and running back out plans if required. Takes overall responsibility for safety, operational security, environmental control equipment and computer rooms (in conjunction with the facilities management function) and the negotiation and monitoring of service supplier contracts (in conjunction with the Performance Manager). Benchmarks costs and performance of servers and storage systems with a view to

improving return on investment in consultation with the Technical Architect. Develops own continuous service improvement plan and contributes to overall ICT service improvement planning. Works with the Technical Architect to implement infrastructure management tools and techniques and improve service delivery. Oversees the user administration service for the servers and databases. Maintains hardware store, standard builds and definitive software library with respect to servers and storage components. Establishes and maintains effective corporate processes, procedures and a knowledge repository for the management of the Councils servers, databases and storage solutions. Directs the Desktop Manager in the management of distributed servers, local file and print servers, etc as required. Establishes and operates systems to monitor progress, take corrective action and produce reports as required by senior management. Contributes to Service Delivery management working as a team with peers. Delivers the priorities set out in the ICT Strategic Plan and overall targets and aspirations of the Council by implementing designated objectives within the annual ICT team plan. Plays an active part in relevant policy making and overall management of ICT within the organization. Manages allocated teams, setting standards of performance and objectives (both collective and individual) in line with service objectives and ensures that these are achieved through the application of performance management. Reviews performance indicator data; ensuring systems are in place; that the required data is collected and submitted in timely fashion; and ensures that a mechanism is in place for regular review of key customer service requirements. Manages resources, including planning and estimating of resource requirements and their effective deployment. Takes responsibility for communication and ensures high standards of communication through effective use of ICT and team meetings as defined in the Communications and Performance frameworks. Manages any delegated budget in accordance with the Councils standing orders and financial regulations, obtaining value for money and the optimisation of income where applicable. Manages ICT risks and mitigation related to the purpose of the job. Takes accountability for the delivery of projects, ensuring time, cost and quality standards are met. Adopts industry best practice for ICT service management (ITIL) and promotes and delivers continuous service improvement. Ensures that the services provided are flexible to meet the changing needs of the Council, its users and its multi cultural community, whilst fulfilling statutory responsibilities. Encourages collaborative and consistent working practices across ICT teams by aiding the development of a one ICT service culture across the Council.

Key Competencies Required for the job

Excellent leadership, mentoring and coaching skills Ability to lead teams Strong relationship building and interpersonal skills Results driven and tenacity Customer focus and orientation Highly motivated and goal oriented Ability to document processes and procedures Solid knowledge of IT within the Banking environment Ability to create an environment to enhance staff motivation Superior organizational skills Analytical and report writing skills Ensure compliance with all legislative requirements. Keep abreast of changes or developments within the IT environment Negotiation skills. Project management skills

Computer literacy (Word, Excel, PowerPoint, E - mail

Company: TelOne
Position: Planning Engineer Duration: 3 Years

Context
Sole fixed network operator in the country with legacy technologies and desire to introduce new technologies in order to stay abreast with mobile service operators

Role Overview
Key responsibilities: Responsible for the overall management of large Enterprise network including the planning, design, 24x7 management, and coordination of the clients corporate LAN/WAN. Manage network security and policies. Additional experience with ASA/firewall & VPN technology, wireless Operate and maintain enterprise network Prepare, configure, and manage routers and switches for deployment to a local or a remote site; Troubleshoot and remedy enterprise network problems; Research and recommend network optimization; Design and implement enterprise networks; Perform network equipment software and configuration upgrades. Train other engineers on specific technologies Analysis, design, testing, documentation, implementation/configuration and support of WAN/LAN/MAN and converged network technologies Perform network architecture reviews and develop detailed engineering design and deployment plans Day to day monitoring and performance and tuning of the WAN and LAN functionality.

Keys to success Knowledge of: LAN/WAN; VLANs, VoIP, RIP, OSPF,AAA/TACACS, EIGRP, and Cisco ACLs Advanced knowledge of Cisco switches/routers and firewalls Advanced knowledge of IPSEC VPN on ScreenOS platform Working knowledge of routing static/dynamic in an enterprise environment Knowledge of switching (CiscoHP desirable although not essential) Advanced knowledge of TCP/IP with the ability to subnet/supernet accurately & quickly Advanced knowledge of NAT Knowledge of application performance across WAN's sites connected via VSAT Knowledge of WAN accelerators

Company: TeleAccess
Position: Planning Engineer Duration: 3 years Responsibilities Engineering design, operation and maintenance support earth station, Satellite system link analysis and integration of satellite communications systems. Interrogation of link analysis data to identify any link or satellite system performance issues. Help identify, develop or modify any satellite system maintenance or performance issues, including antenna operations or link performance so the satellite link will operate at optimal performance. Provide engineering services for satellite communication system designs which can include developing and analyzing link budgets, system upgrades, design and integration of upgrades, for new services and projects. Provide engineering and operational services for Satellite monitoring and control systems.

Company: Integrated Digital Networks

Position: VSAT Applications Engineer Duration: Two years Designing, Installing and Maintaining VSAT Based WANs Designing and Installing PABX Communication systems Designing and Installing LAN/WAN/MAN systems using terrestrial transmission methods

DETAILS OF QUALIFICATIONS Master of Telecommunications Management (MCM) Coventry University, with Merit

Content Financial management Marketing Management Human Resource Management Customer Care Management Regulation and Policy Personal Effectiveness Network Security Internet Protocol Technology Business Strategy Digital Communications Optical Fibre Communications Systems Advanced IP Networks Project Management for ICT The Information Economy Managing Partnerships E-Commerce Contract Management Business Competitive Advantage Risk Analysis and Management Management of Change The Virtual Organization Tele-traffic engineering Research Methods Dissertation Degree Classification: Merit Merit Merit Pass Pass Merit Distinction Pass Merit Merit Merit Distinction Merit Merit Pass Distinction Merit Pass Pass Pass Credit Distinction Distinction Pass Distinction

Masters Degree in Intellectual Property (Africa University 2010) Innovation Management New Product Development Intellectual Property Law, Business and Ethics Technology Strategy Strategic Management of Innovation and technology Science, Technology and Innovation: Markets, Firms and Policies Simulation and Risk Analysis Supply Chain Management Technology Transfer, IP Asset Management and Competition Trademarks Traditional Knowledge, Folklore and Genetic Resources Advanced Course on Patents Intellectual Property and E-Commerce Industrial designs A B+ B A B A B B+ B A B B A A

Geographical Indications IP Asset Management Research Methods Research Project Degree Classification: Merit

A A Pass C+

Postgraduate Engineer Training Diploma in Telecommunications Technology (TelOne Centre for Learning, SADC Accredited Centre of Excellence) Content Access Network Internet and Data Communications Engineering Digital Switching Digital Transmission Engineering Teletraffic Engineering and Network Planning GSM and CDMA Management Issues in Communications Distinction Credit Credit Distinction Distinction Distinction Distinction

BSc Honors Degree in Electrical Engineering (University of Zimbabwe) Content: Communications Major (Upper Second Class Division) (2.1) Telecommunications Radio Systems Engineering Computer Engineering Control Engineering Software Engineering Digital electronics Analog Electronics Dissertation 2.2 2.1 2.2 3 2.2 2.2 2.2 2.2

Computing Skills I am highly computer literate. I can use Microsoft Office and can do computer programming in C/C++ as well as Java. I can use automated network management systems. Drivers License

I hold a clean class 4 drivers license Hobbies I am a Christian man of strict sober habits. I play soccer and tennis. I also enjoy singing at church as well as preaching. Salary and Benefits TBA Benefits Personal development School fees assistance Medical Aid cover for family of maximum five members 13th cheque

Salary and Benefits Requirements: Subject to negotiation and agreement Availability I am available on short notice. References Engineer Godwin Nemasasi Chairman of Technical Committee TelOne Board of Directors 0772571417 gnemasasi@gmail.com

Mr. Sam Mabika Chief Executive Officer Comm-IT spsm@ecoweb.co.zw spsm@commit.co.zw Cell 0712 600775

Engineer Lifort Toro Head Risk Management

Econet Wireless Limited Harare, Zimbabwe ltoro@econet.co.zw Cell: 0772 222592

Engineer V Masara Head Venture Capital Investments Infrastructure Development Bank of Zimbabwe 99 Rotten Row Harare vmasara@idbz.co.zw Cell: 0773 072440

Engineer Milton Chauke Acting Principal Engineer Access Networks TelOne (Pvt) Ltd 7th Floor Runhare House Harare milton.chauke@telone.co.zw Landline 04 798111