OpenText RightFax 10
May 2011
Introduction This document provides answers to commonly asked questions and additional links for more information about OpenText RightFax 10. In its 23rd major release, RightFax 10 provides a reliable and robust platform to integrate with virtually any VoIP, ERP, CRM, MFP, or business application. New features and functions introduced in RightFax 10 offer tangible benefits for your organization: Bolster Efficiency & Productivity: Drive down your costs by improving the usability of business applications and workflows. Worker and organizational productivity are improved. Improve Business Continuity: Maintain uptimes and keep critical fax processes up and running with advanced backup and high availability features. Enhance Document Security: Optimize fax and document security and protect your critical business information. Improve Access for your Workers: Better ways to provide employees with online access to critical information.
FAQs
Contents
OpenText RightFax 10 Frequently Asked Questions .............................................. 3 1. What are the top new features and benefits of RightFax 10? ......................... 3 2. Is there more information about the Searchable PDF feature? ...................... 6 3. Where can I find out more about the new barcode support capability, including supported codes? ............................................................................. 6 4. What are the other new features in RightFax 10? ........................................... 6 5. Are maintenance fixes included in RightFax 10? ............................................ 7 6. What are the supported Operating Systems for RightFax 10? ....................... 7 7. Are there any bundling changes with the introduction of RF 10? ................... 7 8. How are upgrades to RightFax 10 handled? ................................................... 8 9. How does the new licensing and activation model work? ............................... 8 10. What are some of the advantages and benefits of the new licensing utility?............................................................................................................... 8
FAQs
RF 10 Feature
Searchable PDF delivery
Description
Delivers faxes as searchable PDF to: Email (Outlook, SMTP, Notes) XML Generator Network Folder
Benefits
Find content in seconds instead of hours, days, and even weeks Spend less time managing documents and content Reduce staff requirements and work hours. Reduces paper expense and costs Searchable text facilitates archiving and reduces the risk of overlooking or missing important details.
Supports Desktop and Email Search: Windows Desktop Search Google Desktop Leverages OpenText native OCR engine
FAQs
RF 10 Feature
Bar Code Routing
Description
Routes faxes based on barcode data Included in fax history record Leverages OpenText native OCR engine Included with all editions of RightFax Supports 1D format barcodes (~30 types) 2D format barcodes available through professional services Provides seamless routing to user, group, or shared folder Very useful for companies that lack a telephony infrastructure
Benefits
Eliminates errors associated with user-based manual routing Automatic routing facilitates order processing or similar workflow Significantly less than DID or other fee based routing methods. One time cost vs. monthly or annual cost with the added bonus of complete ownership Eliminates staffing requirements Facilitates compliance with regulatory mandates
New Outlook 2010 Fax Form Seamless integration that conforms to the Microsoft User Interface
Allows users to seamlessly create, send, receive and manage faxes from Outlook 2010 workstations
Easy to find and easy to use fax integration. Looks and functions like a typical Outlook 2010 client
FAQs
GoogleApps Exchange Online Office 365 Provides authenticated, secure, encrypted connections (TLS and SSL) Supports custom SMTP and POP3 port assignments
messaging encryption on the consumer market Allows for direct fax integration with offsite email solutions. Expands our product onto new platforms - GoogleApps and Office 365 Provides a simple way to faxenable remote offices and small businesses that lack an in-house email system or otherwise use cloud email services
Support for the Cisco UCS Express Windows-based platform. For Cisco product details, visit the Cisco UCS Express Web page: http://www.cisco.com/en/US/p roducts/ps11273/index.html
FAQs
3. Where can I find out more about the new barcode support capability, including supported codes?
A list of 1-dimensional bar codes is provided in a RightFax 10 Barcode routing whitepaper. Two-dimensional barcodes can be customized by OpenText Professional Services. For more information, look for the new RightFax 10 Barcode Routing whitepaper on the OpenText Fax and Document Distribution Group resources Web page: http://faxsolutions.opentext.com/resources.aspx
FAQs
Desktop Operating Systems: RightFax 10 supports all x86 and x64 versions of Windows desktop operating systems to include: Windows XP Windows Vista (Business, Enterprise, Ultimate) Windows 7 (Pro, Enterprise, Ultimate)
RightFax Web Access: Support for internet Explorer 6 SP2 or higher; including IE9
FAQs
licensed for up 100 users and comes with email and multi-function printer integration options. Benefits include: Provide local PSTN presence Easy to manage (local or remote) Facilitates consolidation Fully supports Cisco UCS Express platform
RightFax Web Access (RWA): The Web Access client is now offered free of charge with all RightFax 10 servers.
10. What are some of the advantages and benefits of the new licensing utility?
The advantages and benefits are many: Simplifies deployment and usability with less complexity
FAQs
Using a single activation tool will reduce the time to deploy RightFax and simplifies license management External Document Connector (EDC): The EDC is now integrated into the PLU and speeds deployment and improves administrative usability Easier to evaluate; the PLU also activates evaluation versions of RightFax
FAQs
About OpenText
OpenText is the worlds largest independent provider of Enterprise Content Management (ECM) software. The Company's solutions manage information for all types of business, compliance and industry requirements in the world's largest companies, government agencies and professional service firms. OpenText supports approximately 46,000 customers and millions of users in 114 countries and 12 languages. For more information about OpenText, visit www.opentext.com.
FAQs
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Visit online.opentext.com for more information about OpenText solutions. OpenText is a publicly traded company on both NASDAQ (OTEX) and the TSX (OTC) Copyright 2011 by OpenText Corporation. Trademarks or registered trademarks of OpenText Corporation. This list is not exhaustive. All other trademarks or registered trademarks are the property of their respective owners. All rights reserved. SKU_EN