Six Sigma Project Charter & Title (Problem Statement) _____________________

Business Unit Product/Service Family

Name (Black Belt/Green Belt) Telephone Number/e-mail

Champion Plant/Site

Project Start Date Project Target Completion Date

Element Description Charter

1. Process Impacted Where opportunity exists
2. Benefit to Define the customer, most
Internal/External critical requirements and
Customers: note channel customers
3. Business Case: Define the improvement in
(results in Current business performance (e.g.,
Year $’s) sales and income) that is
anticipated and when.
4. Purpose/Objective State project’s purpose,
/Problem Statement overall objective/problem
5. Project Scope Define the part of the
process that will be
investigated.
6. Team Members List Core Team and
technical experts
7. Goals Define the Baseline, your Common Your Goal
Goal for the project (How Metrics by Common
much improvement), and (Choose Project Units
Best
the Best Case target for based on Baselin End Date (Choose
Case
improvement. Use the drivers) e (This is appropri
Goal
primary metrics: Capability the net ate
in Sigma Level, Cost of Improve units)
Poor Quality, Productivity ment)
Customer Service or other.
Capabili
(See definitions) Sigma
ty

COPQ $

Producti Input/ou
vity/Val tput
ue $
 Custom
On-Time
er
%
Service
Other Goals

8. Schedule Key milestones / dates Project Start

D – Define “D” Completion
M – Measure “M” Completion
A – Analyze “A” Completion
I – Improve “I” Completion
C – Control “C” Completion
Project Completion
9. Final Presentation Date:
 Milestone Chart for Project
Management
Task/Tool Date to Completion Status
Tools listed are mandatory for every project Complete Date
1 Project Defined & Scoped
2 Process Map
3 Value Stream Map (As Is)
4 Cause & Effect Matrix
5 Failure Modes & Effects Analysis
First 5 tools should be completed
within two weeks. Other tools expected
are:
6
7
8
9
10

Solutions implemented
Solutions validated
Control Plan Implemented

Definitions:

This table shows what types of metrics are often best used to describe the baseline and improvement for Six Sigma projects. The Belt
and Champion may choose other metrics and units of measure to reflect the “Voice of the Customer.”

Category Metrics
First Time Through Yield (FTTY) RTY (Rolled Throughput Yield)
Quality DPU (Defects per unit)
DPMO (Defects per million opportunities)
Sigma level
Scrap, Rework, Warranty, Tech Support, Premium shipping costs, Downtime,
Cost of Poor Quality Obsolete inventory, Special Concessions,
Costs per error
Input/Output, Capacity, Headcount
Productivity Throughput (cost per time)
Time (cycle time), Operating Effectiveness & Efficiency (OEE)

All Six Sigma Belts should complete the project charter with the Champion. The Controller should be involved at the start if financial
savings are expected. The Controller takes responsibility for savings validity.

Rev. 12/10/00