Saving money. Saving energy. Saving the environment.

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The Energy Efficiency Commitment Annual Report 2003 - 2004

npower is a registered trade mark of Npower Limited (registered in England and Wales No. 3653277) and Npower Gas Limited (registered in England and Wales No. 2999919). Registered office: Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB.

When it comes to juggling priorities in our modern day lives, its hardly surprising that energy efficiency doesnt tend to rank among our key concerns. But with just a few simple changes, not only could our customers be saving energy but money too. As an energy supplier its our job to ensure as many of our customers as possible know how easy it is to be energy efficient - we genuinely want our customers to use less of our product!

Foreword
* The Energy Efficiency Commitment (EEC), which has been set up by the Department of the Environment, Food and Rural Affairs (Defra), is a legal requirement on energy suppliers with 15,000 or more domestic customers to save energy through the implementation of energy efficiency measures in the domestic market. The first EEC programme operates between 1st April 2002 and 31st March 2005 and will achieve a reduction of 0.4 MtC per annum. The energy saving target of each supplier over this period is related to the number of domestic customers they supply. The EEC also makes a contribution to the Fuel Poverty Strategy through its targeting of energy savings towards those who need them most - 50% of our energy savings must be achieved by measures undertaken for people included within the Priority Group (see glossary).

Our vision is to create a leading integrated energy business that delivers value and profitable solutions to our stakeholders, while operating in both an environmentally and socially responsible manner. Our approach is to go beyond the obligations set by our regulator Ofgem, and to develop specific products that meet our customers requirements. With this and the Energy Efficiency Commitment* in mind, we have developed our Savings for Life programme. This has the primary objective of assisting our customers to realise the benefits of energy efficiency more readily - we are also helping the environment by reducing energy consumption in the domestic

housing sector. The programme promotes greater awareness of the benefits of domestic energy efficiency including financial savings, energy savings and environmental protection. We have already helped thousands of customers save millions of pounds by helping them to improve the energy efficiency of their homes through improvements in heating systems, thermal insulation and low energy lighting and appliances. We have provided funding and practical assistance to enable them to make these improvements. The benefits of our programme have reached a wide

variety of customers: those living in homes which are owner-occupied; privately rented or in social housing. A strong environmental message underpins our strategy and objectives in the delivery of a successful Energy Efficiency Commitment obligation. Saving the Planet. Thats a big deal.

Andy Duff Chief Executive Officer, RWE npower

npower Energy Efficiency Commitment Annual Report 2003 - 2004

npower Energy Efficiency Commitment Annual Report 2003 - 2004

Company profile
RWE npower is a leading integrated UK energy business. It generates electricity and supplies gas and electricity through its retail business. It operates and manages a flexible portfolio of power stations through its energy electricity generation business and is a market leader in renewable energy development through its renewables business. Its retail business draws on 50 years experience in supplying electricity and gas and offers gas, electricity and related services to 6.3 million customers across the UK using the npower brand. npower* has become a household name since its launch with 90% of the UK population recognising the brand. This has been achieved through national and regional television advertising and major TV sponsorships. npower is the sponsor of the Test Match Series in England, Womens Test Series, National Village Cricket Championship and the Twenty20 Cup and the lead sponsor of the Daily Mail Ideal Home Show. Through its clean electricity Juice, npower is the only supplier to offer electricity from renewable sources at no extra cost to customers. In 2003, the npower retail business became a Percent Club member for the first time we are now one of only 105 companies nationwide who invest more than 1% of its pretax profits into the communities in which it operates. npower Savings for Life Insulation - Priority Group insulation - Warm Zones and Health Through Warmth - Non-Priority Group insulation Appliances - Priority Group appliances - Non-Priority Group appliances Lighting - Priority Group lighting - Non-Priority Group lighting Heating - Priority Group heating - Non-Priority Group heating Energy efficiency advice npower EEC statistics - npower EEC schemes - npower EEC performance Glossary of terms
* npower is a registered trade mark of Npower Limited (registered in England and Wales No. 3653277) and Npower Gas Limited (registered in England and Wales No. 2999919). Registered office: Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB.

npower Savings for Life was launched in April 2003 at the Ideal Home Show. The primary objective of Savings for Life is to help our customers realise the benefits of energy efficiency more readily. The programme promotes greater awareness of domestic energy efficiency including financial savings, energy savings and environmental protection.

Index
5 7 8 9 11 11 13 13

The Savings for Life programme enables significant flexibility for an organisation to develop energy efficiency projects. We make available an extensive range of energy efficiency products and services for use in the domestic market, including heating, insulation, lighting, appliances and energy services. We welcome opportunities to discuss the incorporation of our programme into local initiatives for the overall benefit of residential energy customers.

npower

Savings for Life

The Savings for Life programme is expected to achieve the following: Energy savings in excess of 8,000GWh# Over
1/2

Working in partnership with over 1,000 organisations from the public, private and voluntary sectors 50% of energy savings are to be achieved by measures installed in or provided to Priority Group households (see glossary) npower is also able to provide information and services to assist partners to develop sustainable energy strategies.

million households are forecast to receive

energy efficiency improvements Over four million energy efficiency measures to be

15 16 17

delivered to our customers Over 400 million in energy savings and comfort benefits for customers# Over two million tonnes of carbon are forecast to

19 20 21 22

be saved#

# Savings are over the lifetime of the energy efficiency measures installed.

Terms and conditions

npower Energy Efficiency Commitment Annual Report 2003 2004

npower Energy Efficiency Commitment Annual Report 2003 2004

Priority Group
In the average home over 50% of the heat could be lost through the external walls and roof. Through our Social Housing Insulation scheme (NPOW02I05C) we are providing funding to a large number of local authorities and housing associations trying to reduce heat loss. The installation of cavity wall and loft insulation can make a significant contribution towards this objective. We are also financially supporting external and internal solid wall insulation measures as well as hot water cylinder insulation and draughtproofing to achieve warmer homes and lower fuel bills in the domestic sector. Our funding accelerates the installation of energy saving measures that housing providers are able to complete, thus many more customers are able to realise the benefits of these measures in this Energy Efficiency Commitment (EEC) period than would otherwise be the case.

Insulation

We chose to work with npower in improving the energy efficiency of our housing stock. The money they contributed has helped us to achieve the Decent Homes Standard earlier in a number of our properties and move towards our obligations and aspirations for the quality of homes in our care. We simply needed to report on the completed works, by entering the basic details of the households in which measures were installed, and payment was received quickly and with the minimum of fuss. Paul Maplethorpe Rotherham Metropolitan Borough Council

We have found working with npower straightforward, efficient and beneficial. npower has helped us to improve the energy efficiency of our electrically heated housing stock, which in turn means these properties now reach the Decent Homes Standard. We look forward to working with npower on future projects to further improve the standard of our homes. Steve Wood Director, Sanctuary Housing Association

Senior Home Energy Advisor - Housing Strategy Energy Team,

n power Energy Efficiency Commitment Annual Report 2003 - 2004

Warm Zones and Health Through Warmth

In a normal year, there are in excess of 40,000 winter deaths. The sad fact is that many of these deaths could be avoided if people could afford to heat and insulate their homes properly. Launched in April 2001, Warm Zones is a pilot programme promoted by central government, bringing help to those who need it most. The programme involves local organisations developing and implementing a strategic and targeted approach to the delivery of all available energy efficiency related benefits. All homes within a Warm Zones area are assessed for potential energy efficiency measures. Focusing on vulnerable households, this programme aims to prove that fuel poverty can be substantially reduced within three years.

Non-Priority Group
Professionally Installed Insulation The installation of insulation measures to improve the warmth of a home is one of the most cost-effective ways of saving energy and enhancing comfort levels. Through Savings for Life, npower has developed a number of schemes to realise these benefits for our customers. Our Home Energy Survey ESCo scheme (NPOW02M02N) was designed to work in

npower sponsors three out of the five pilot areas - Northumberland, Sandwell (in the West Midlands) and Kingston upon Hull. Within these areas, we provide additional resources to those Priority Group customers who do not qualify for the governments Warm Front programme, enabling them to benefit from energy efficiency measures, the associated reduction in fuel bills and an increase in home comfort levels. We have provided funding towards a significant number of measures allowing many more homes to be made more energy efficient and comfortable for their occupiers.

Action (NEA) to help people improve the energy efficiency of their homes. The scheme currently operates in 17 areas including Birmingham, Newcastle upon Tyne, Kent and the Vale of Glamorgan.

If the person or family in question is not eligible for any existing grant assistance, npower has established a crisis fund to help subsidise the necessary measures. npower is contributing to both schemes

Through Savings for Life, npower has supported and fully interacted with Warm Front by purchasing measures under our Warm Front transfer scheme (NPOW03I26C). The funding from npower has enabled additional measures to be carried out through the Warm Front route.

conjunction with local authority support. The project demonstrated the importance of partnership and provided useful information in the development of the subsequent Home Insulation scheme (NPOW02I01C) and Energy Services (NPOW02M14E) scheme. These projects provide customers with a professional insulation service through our alliance with the InstaFibre Consortium. We offer cavity wall and loft insulation together with complementary products such as draught-proofing and hot water cylinder jackets**. Our Energy Services scheme has national coverage and provides all customers with the added benefits of home energy surveys and the offer of a financial package to help pay for the installation. All of our customers receive a first-class professional service and significant discounts on energy efficient products. DIY Loft Insulation Through our DIY Insulation Package scheme (NPOW02I09C) we offered our customers loft insulation products at discounted prices (subject to terms and conditions). The scheme was created through our partnership with the Build Center network and Knauf Insulation. All customers benefited from free national home delivery together with a complimentary installation kit comprising goggles, gloves, dust mask and an installation manual. We have now fulfilled the energy savings allocated to this scheme.

To date over 6,800 key workers such as nurses, health visitors and social workers have been trained to refer their vulnerable clients to HTW. Up to 6.3 million of funds has now been accessed to help install heating and insulation measures in their clients homes. Once trained, key workers fill in a

as part of the Savings for Life programme, through the Warm Zone and Health Through Warmth Integration scheme (NPOW02I06C). Warm Front is another central government programme, facilitating energy efficiency improvements specifically towards households with the greatest health risks - older people, families with children under 16 years old and people who are disabled or have a long-term illness. All beneficiaries of this programme fall within the Priority Group and are therefore a priority for us too.

Through our Health Through Warmth (HTW) programme we bring assistance to those suffering ill health while living in cold and damp homes. In this 10 million project we work with the National Health Service (NHS) and National Energy

straightforward one-page referral form for each case. The team then assess the measures needed to improve conditions in that home and identify any grant assistance available to fund them.

** Subject to availability and terms and conditions, see page 22.

npower Energy Efficiency Commitment Annual Report 2003 - 2004

n power Energy Efficiency Commitment Annual Report 2003 - 2004

Given the extensive range of electrical household appliances, it is important that our customers realise the savings that can be achieved with energy efficient products. Refrigeration appliances are among the largest consumers of energy in the home. UK households use 1.2 billion worth of electricity every year on refrigeration alone+.

Priority Group
Old or damaged refrigeration models consume more energy in order to maintain suitable operating temperatures. It is often the most disadvantaged customers who are running inefficient appliances and cannot afford to do anything about it. Our Fridgesavers scheme (NPOW02A04C) offers Priority Group householders the opportunity to trade in their old inefficient appliance for a brand new A-rated refrigerator or fridge-freezer at a significantly discounted rate. As the new appliance will be more energy efficient, it will also reduce running costs, helping customers to reduce their bills. The Fridgesavers scheme was launched in March 2003 and has received an exceptionally high level of interest. Promoted primarily through our local authority partners, we have distributed energy efficient appliances to more than 11,000 customers over the past year. We currently have a waiting list of local authority partners, but if you would like more information please email savingsforlife@npower.com.

Non-Priority Group
To help customers reduce energy consumption in their homes, the Savings for Life programme has formed partnerships with electrical appliance retailers and manufacturers. This has enabled npower to offer discounts to customers purchasing A-rated energy efficient appliances. Through these schemes, (NPOW02A11C, NPOW02A15C, NPOW02A16C, NPOW03A19C) financial incentives are offered on a range of energy efficient refrigeration and laundry appliances, helping our customers save on their running costs.

Appliances
+ Energy Saving Trust, www.saveenergy.co.uk/appliances/refrigeration.cfm

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n power Energy Efficiency Commitment Annual Report 2003 - 2004

Low energy Compact Fluorescent Lamps (CFLs) can help users conserve energy and save money - they also last longer than conventional lamps. We manage schemes to enable customers in both the Priority and Non-Priority Groups to realise these benefits.

Priority Group
Through the npower Lighting scheme (NPOW02L03C) we are able to offer CFLs free of charge to Priority Group households. Four CFLs are made available to each household (three x 20 Watt and one x 15 Watt). By taking advantage of this offer, customers could save up to 273 on their electricity bills over the lifetime of the lamps. Over the last financial year (April 2003 March 2004) we have distributed around one million lamps to Priority Group households. This represents a real financial gain for those who need it most. We are keen to promote this scheme further, to maximise these benefits. If your organisation is interested in distributing low energy CFLs to Priority Group households, we will be pleased to hear from you. Confirm in writing that adequate administration procedures are in place for distribution Complete distribution of the CFLs by December 2004 Confirm in writing that all CFLs have been distributed to customers in the Priority Group Distribute customer questionnaires with the CFLs if required by npower For further information, please e-mail savingsforlife@npower.com. We will confirm your acceptance onto the scheme (subject to availability) and your allocation of CFLs. Savings based on
12,000 hours usage (the recommended bulb lifetime) compared to conventional bulbs with electricity costs of 7.61p per unit, as at 1st April 2004. Savings may vary according to the unit rate and usage.

Non-Priority Group
Provide free distribution of four CFLs of the required mix to Priority Group households Take delivery of your full allocation or batch of CFLs and provide safe and secure storage prior to distribution Since April 2003 we have distributed hundreds of thousands of CFLs to Non-Priority Group customers. This has been achieved by offering lamps at a discounted price, to be purchased through our mail order scheme (NPOW02L03C) or retail schemes (NPOW02L10C, NPOW02L12C, NPOW0213C). We have now fulfilled our mail-order target for Non-Priority Group households and have closed this offer. The retail schemes are continuing, distributing CFLs at a discounted rate to customers.

Lighting

You must be able to agree and confirm that you will:

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n power Energy Efficiency Commitment Annual Report 2003 - 2004

Providing heating and hot water accounts for as much as 80%^ of the energy used in a typical home. Condensing boilers are more efficient than conventional boilers, confirmed by their "A" rating for energy efficiency. The householder could save up to 140 (or 40% of fuel costs per bill) compared with the costs of operating a standard boiler >. All of npowers schemes support the highest standards and actively participate in the Benchmark initiative. This helps to ensure that equipment is commissioned in accordance with the manufacturers instructions, and customers benefit through the use of a continuous Benchmark service record.

Heating

Priority Group
npower has implemented a heating scheme (NPOW02H07C) to encourage the installation of high efficiency condensing boilers in social housing. Condensing boilers provide significant energy savings for our customers by consuming less fuel when generating heat and hot water. This means reduced energy consumption and more affordable warmth. npower is keen to promote the installation of energy efficient heating systems in line with the governments Central Heating System Specifications (CHeSS), and works together with social housing organisations, including local authorities and housing associations, to ensure our customers benefit from quantifiable energy savings now and in the future. Many homes are heated by a low efficiency system, often due to the limited technology available at the time of construction. The most efficient systems now available are normally fuelled by gas. Through our Social Housing Fuel Switching scheme (NPOW03H21C) we are working with housing providers to facilitate the change in fuel supply to their properties, where gas is not currently available. The heating component of our Savings for Life programme is continually developing. As new energy efficient heating technologies become available, npower will seek to support the promotion and installation of a broader range of products in this sector. Other heating schemes (NPOW03H22C, NPOW03H23C and NPOW03H24C) integrate with housing providers to promote and encourage the installation of high efficiency district heating or Combined Heat and Power (CHP) systems.
^ Domestic energy factfile, BRE 2000 > Cost saving assumption. Figures are from the Energy Saving Trust (www.saveenergy.co.uk/boilers/benefits.cfm). Savings based on a gas heated detached house with a total floor area of 104sqm. The savings are typical for this type of property. There will be variations in individual cases due to climate, exposure, occupancy patterns, heating controls, insulation and other factors.

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n power Energy Efficiency Commitment Annual Report 2003 - 2004

Non-Priority Group
Heating improvements are made available to all householders through our partnerships with manufacturers and installers, collectively known as our Energy Efficiency Heating scheme (NPOW02H08). The overall aim is to increase the number of condensing boilers in homes throughout Great Britain. This is achieved by putting in place financial incentives aimed at landlords, householders or installers depending on the relevant set-up of home ownership and method of purchasing the condensing boiler. Through affiliation with manufacturers, plumbing merchants and trade associations, npower has established a number of customer proposals aimed at increasing the use of condensing boilers in Non-Priority Group customer homes. The judges were impressed by the straightforward approach to transforming the domestic heating market and with the tangible results achieved. This scheme enables customers to claim 100 cashback when they purchase one of the Worcester Bosch Greenstar HE boilers from a registered Worcester Bosch installer. In order to claim this, customers must first ring the helpline on 0845 330 1325 to find their local Worcester Bosch specialist and obtain an authorisation code. They then receive further information enabling them to complete the purchase and receive their cashback**. In May 2004, the npower A1-Boilers programme won the H&V news award for Environmental Initiative of the Year. Described by the judges as "goodlooking", the A1-Boilers incentive scheme is designed to encourage installers to specify energy efficient equipment. For more information, please call Sustain on 0845 6000 337 or e-mail a1@sustain-energy.co.uk or visit our website at www.npower.com/a1boilers. npowers A1-Boilers project encompasses our unique partnerships and financial arrangements with heating installers**. We use this scheme as a vehicle to promote and develop best practice and broader competency levels amongst heating installers. To the end of March 2004, the scheme has resulted in more than 4,400 companies signing up to participate in the scheme, saving more than 8,000 tonnes in carbon emissions. They were also struck by the extensive relationships built through the entire supply chain with manufacturers through to suppliers and installers. Worcester Bosch Scheme A1-Boilers Scheme

Energy efficiency advice

npower offers free and impartial advice to enable our customers to save energy in their homes, at little or no cost, through simple actions or behavioural changes. We also suggest longer term measures where applicable. Our Energy Efficiency Helpline is staffed by advisers who are qualified to NVQ level 2 "Delivery of Energy Efficiency Advice". With our detailed knowledge of national energy saving schemes and grants, we are able to direct eligible customers to those that are most appropriate to them. During April 2003 March 2004, we handled 16,729 energy efficiency calls. A home survey questionnaire is available, which is completed by the customer and Our Energy Services Representatives are also involved with community initiatives in the last year they provided information at more than 100 exhibitions and community events. During a home visit a customer will meet one of our Energy Services Representatives face to face and receive advice including the efficient use of appliances, heating, lighting and insulation. back to the customer, along with any literature that would help them act positively upon the results. Where appropriate, verbal advice can be followed up by any of over 30 factsheets and information booklets, a home visit or a home survey (as described below). During April 2003 - March 2004, we made almost 3,000 home visits and completed over 750 home surveys.

Energy Efficiency Helpline

returned to us (by freepost). The details

0800 02 22 20

are then processed by our independent "System 22" computer programme. A comprehensive report is then sent

Lines are open Monday to Friday 8am-6pm and Saturday 9am-12 noon.

Telephone calls may be monitored and recorded for security and quality control. ** Subject to availability and terms and conditions, see page 22.

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npower Energy Efficiency Commitment Annual Report 2003 - 2004

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n power Energy Efficiency Commitment Annual Report 2003 - 2004

npower EEC Schemes

Scheme code NPOW02I01C NPOW02I05C NPOW02I06C NPOW02I09C NPOW03126C NPOW02A04C NPOW02A11C NPOW02A15C NPOW02A16C NPOW03A19C NPOW02L03C NPOW02L10C NPOW02L12C NPOW02L13C NPOW02H07C NPOW02H08C NPOW03H20C NPOW03H21C NPOW03H22C NPOW03H23C NPOW03H24C NPOW02M02N NPOW02M14E Scheme name Home Insulation Scheme Social Housing Insulation Warm Zone & Health Through Warmth integration DIY Insulation Package Warm Front Transfer Fridgesavers Refrigeration Retail Scheme Appliance Retail Scheme 1 Appliance Retail Scheme 2 Appliance Retail Scheme 3 npower Lighting Scheme Retail Lighting Scheme 1 Retail Lighting Scheme 2 Retail Lighting Scheme 3 Social Housing Heating Scheme Energy Efficiency Heating Scheme Geothermal Heating Units Social Housing Fuel Switching District Heating Scheme 1 District Heating Scheme 2 District Heating Scheme 3 Home Energy Survey ESCo Energy Services Status Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Approved by Ofgem Priority Group Forecast 0.0% 70.0% 75.0% 4.0% 100.0% 100.0% 0.0% 0.0% 0.0% 0.0% 91.5% 0.0% 0.0% 0.0% 70.0% 0.0% 0.0% 70.0% 65.0% 65.0% 65.0% 0.0% 0.0%

npower EEC

Statistics

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n power Energy Efficiency Commitment Annual Report 2003 - 2004

npower EEC Performance

Throughout the EEC programme, npower reports achieved energy savings to Ofgem on a quarterly basis. The accompanying chart shows our current progress together with our energy savings forecast for the remaining periods.

100

Glossary of terms
CFL Compact Fluorescent Lamp, a low energy lamp Carbon Dioxide, the primary gas contributing to global climate change The amount of energy efficiency gained from measures installed in the house, taken up by customers in the form of higher levels of warmth or usage Department for Environment, Food and Rural Affairs, central government Energy Efficiency Commitment Energy Saving Trust A condition suffered by households which spend or need to spend 10% or more of their income on energy to maintain warmth and comfort levels in their homes. Gigawatt-hour, a unit of energy equal to one million kilowatt-hours. 1GWh is equivalent to the total electricity typically used by 250 homes in one year. National Energy Action, the national energy efficiency charity National Health Service Warm Zone Priority Group Ofgem CO2 Comfort benefit DEFRA Office of Gas and Electricity Markets, the regulatory body for the gas and electricity markets in England, Wales and Scotland. Households in receipt of any of the following benefits: Jobseekers Allowance (income based), Income Support, Working Tax Credit (with an annual household income of less than 14,200), Child Tax Credit (with an annual income of less than 14,200), Housing Benefit, Council Tax Benefit (not including single occupancy reduction), Disability Living Allowance, Attendance Allowance, Industrial Injuries Disablement Benefit (where it includes Constant Attendance Allowance), War Disablement Pension, Pension Credit. A government-led pilot programme that draws together local partnerships involving energy suppliers, local authorities and voluntary groups in a co-ordinated effort to tackle fuel poverty in a defined area. EEC EST Fuel poverty GWh NEA

80

60

Percentage to target
40

20

NHS

Year 1 Savings

Year 2 Savings

Year 3 Forecast

EEC Duration (April 2002 - March 2005)

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npower Energy Efficiency Commitment Annual Report 2003 - 2004

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n power Energy Efficiency Commitment Annual Report 2003 - 2004

**Terms and conditions

Professional Insulation: InstaFoam and Fibre: Offer is only available to owner-occupiers. npower does not warrant or represent and is not responsible for the quality, fitness for purpose or otherwise of loft insulation and cavity wall insulation which is supplied by a member of the InstaFoam and Fibre Consortium whom any agreement for the purchase of relevant insulation is made. The offer is subject to availability. The offer cannot be used in conjunction with any other energy supplier. All installations will be organised by InstaFibre Consortium using local approved installers. npower is not responsible for and is not liable for or in connection with the installation of insulation nor the actions or omissions of any installer. Fridgesavers Scheme This is a limited offer and is subject to our acceptance of your application, the availability from our stocks and our terms and conditions. The offer is limited to one application per household and excludes households in Northern Ireland. All appliances will carry a 12-month manufacturers warranty. The offer is only open to individuals in receipt of a qualifying benefit. Eligibility will be assessed using the information provided by the applicant on the application form. It is essential that the old appliance is present at time of delivery of the new appliance. Deliveries to island regions may be restricted or incur additional costs. Qualifying applicants will be expected to pay for their new fridge at a Post Office counter prior to delivery. Applicants will be informed of the outcome of their application within 21 days of receipt. Applications will only be accepted on original application forms (photocopies will not be accepted). npower reserves the right to change the appliance make and model without notice (applicants will be informed of this prior to payment for their appliance). Please note that we cannot take away your old appliance. The closing date for applications is 31st December 2004. Worcester Bosch Heating Scheme Installation must take place within two months of the reference number being allocated. The 100 cashback# is subject to availability on a first come, first served basis, until funds are exhausted. Only Worcester Bosch Greenstar HE condensing boilers will qualify for the cashback#. All gas-fired qualifying Worcester Bosch Greenstar HE condensing boilers must be fitted by an installer registered by Worcester Bosch. All oil-fired qualifying Worcester Bosch Greenstar HE condensing boilers must be fitted by a properly qualified and experienced installer registered by Worcester Bosch. The cashback# must not be used and is not available in conjunction with any other condensing boiler offer from another energy supplier. The cashback# must not be used and is not available in conjunction with financial support or contract support given by Worcester Bosch to the customer installers. The offer is only available to owner occupied households limited to one application per household. You do not have to be a npower customer to qualify for the cashback#. npowers decision is final. All applications must be accompanied by the original installers invoice, detailing your address, the boiler make and model, the date of the work and the total cost of installation.
#

Please note that your agreement to install your Worcester Bosch boiler is made direct with the installer and not with Worcester Bosch or any company in the Bosch group of companies. While Worcester Bosch exercises every care in choosing those whom it appoints as registered installers, it can accept no responsibility to you, the customer, in respect of the installation or servicing of Worcester Bosch boilers by any Worcester Bosch registered installer. The cash gift provided by npower is in respect of the identified boilers only. By providing the cash gift npower is not recommending in any way, to any person, any specific boiler nor warranting, representing, and is not responsible for, the quality, efficiency, fitness for purpose or otherwise of any boiler. npower is not responsible for and is not liable for or in connection with the installation of any boiler nor the actions or omissions of any installer. A1-Boilers Heating Scheme The 70 cashback is subject to availability on a first come first served basis, until funds are exhausted. Only Ideal, Vaillant and Trianco SEDBUK 'A' rated condensing boilers will qualify for the cashback. The products available through the A1-Boilers scheme can change from time to time without notice. In order to qualify for the 70 cashback a Discount Voucher must be completed and signed by both the Installer and the customer and received by Sustain Ltd. The voucher must be completed, legible and not defaced or spoiled. Photocopies will not be accepted. Proof of posting is not proof of receipt. The qualifying boiler must be installed in accordance with the terms and conditions. Completed Discount Vouchers must be received within 3 months of the Discount Voucher issue date. The Discount Voucher may only be used

by the installer to whom it has been issued. The Discount Voucher is only valid at Plumb Center branches in England, Scotland and Wales. All qualifying boilers must be fitted by a CORGI/OFTECregistered installer whose registration is valid for the duration of the Discount Voucher. All qualifying boilers must be fitted in accordance with the Benchmark Codes of Practice, The Code of Practice for the installation, commissioning and servicing of central heating systems, September 1999. All installations must comply with part L of the Building Regulations 2001 (amended from time to time). The cashback must not be used and is not available in conjunction with any other condensing boiler offer from another energy supplier. All qualifying boilers must be fitted in domestic owner-occupied properties and is limited to one 70 cashback per property. npower does not warrant or represent and is not responsible for the quality, efficiency, fitness for purpose or otherwise of any boiler and is not recommending in any way to any person any specific boiler or other equipment. npower is not responsible for the installation of any boiler or other equipment purchased or installed through the A1-Boilers scheme and is not responsible for the acts or omissions of any installer.

Subject to availability and terms and conditions.

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npower Energy Efficiency Commitment Annual Report 2003 - 2004

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npower Energy Efficiency Commitment Annual Report 2003 - 2004