Anda di halaman 1dari 49

A TOPSGRUP Presentation

Table of contents
November 26, 2008 has Changed the Face of Security in India TOPSGRUP: Indias First MNC Security Group Our Services Portfolio 10 Reasons Why You Should Partner with TOPSGRUP You Can Trust TOPS

2 A TOPSGRUP Presentation

November 26, 2008 has changed the face of security in India

3 A TOPSGRUP Presentation

The threat is not going away

Terrorism is a global phenomenon with no epicenter that can be stamped out 26/11 proved that terrorists are increasingly attacking the nerve centers of an economy for maximum impact Terrorists are constantly changing , evolving, adapting and adjusting their modus operandi So persistent and evolving terrorist threat will remain as a destabilizing force for the next generation

A TOPSGRUP Presentation

Post 26/11 changes..

The heightened feeling of vulnerability as terrorists search for new and vulnerable trophy targets, companies and business establishments are in their line of sight. The 26/11 attack that struck Mumbai in November 2008, caused a n approximate loss of over USD 800 Mn. to the financial capital of India. The economic consequences of such attacks go beyond impacting business continuity, profits et al. to the extent of shaking the confidence of India Inc and so corporates are now bringing security into their DNA. The Indian security market is experiencing a transformation with customers now looking at security p g with a different viewpoint, demanding technology. Security is no longer being viewed as an expenditure, but as a long term investment. p professional high - end security surveys, training and g y y g

5 A TOPSGRUP Presentation

Way forward in corporate security space

Being responsible for protecting people, property, and information is formidable challenge for corporate and to stay on top of the latest issues, strategies, and technologies they need to look for a security partner that can provide total security solutions to mitigate enterprise wide risk. To respond to its own unique security needs it is often advantageous for a corporate to employ the services of a third party security consultant as there is no single template that will suit the security requirements of all organizations.

6 A TOPSGRUP Presentation

We underwrite Your security

We understand you We understand our customers and their business well, we help assess their current and future risks correctly and we deliver world-class security solutions to mitigate financial, human and brand damage. Your future drives our present As committed security partners, we learn, we change and we evolve hand in hand with our customers; with the primary aim of providing committed, ethical, efficient and innovative services that will secure our customers tomorrow today!

7 A TOPSGRUP Presentation

TOPSGRUP Indias First MNC Security Group

A TOPSGRUP Presentation

Undoubtedly Indias most respected security group

TOPSGRUP is a leading ISO 9001:2008 certified, Total Security Solutions group offering bespoke security and safety

solutions to over 8,000 customers in India, Israel and the United Kingdom. With 75,000 multicultural permanent

employees, TOPSGRUP offers a holistic approach to mitigating enterprise continuity risks across all corners of the world. This employee strength does not include the 20,000 employees that will be added to our p g q p base post the inorganic acquisition we plan to close by end of this financial year.

9 A TOPSGRUP Presentation

Wide spectrum of specialized verticals for Bespoke Security Solutions

Backward integration (U if B k di t ti (Uniforms) )

10 A TOPSGRUP Presentation

Bespoke solutions befitting the security requirements of our customers

Vertical Services Threats and Risk Assessment Crisis Management Planning Audits Security Design Business Continuity



Basic Training Modules Bespoke Industry Specific Training Modules Counter Terrorism Training Modules Bomb Threat Training Modules and Corporate Training Modules p g Static Guarding Patrolling Services Quick Response Teams

Manned Guarding

Electronic Security

Design and Implementation of Access Control Fire Systems CCTV Retail Solutions and Building Management Systems Integrated Turnstiles Project Management Background Checks Asset Location Insurance Claim Verification International Investigations General Investigations Copyright and Intellectual Property Rights Infringement ll l h f Topsline 1252 - 9 Minutes Emergency Response Service TOPS Air Rescue


Emergency Response Close Protection & l Event Security


Celebrity Protection

Securing High Profile Events

A TOPSGRUP Presentation

Board of Directors of TOPSGRUP

Dr. Diwan Rahul Nanda - Global Chairman
As the Global Chairman of TOPSGRUP, Indias most preferred security solutions brand and the first Indian MNC to acquire Great Britains leading security company The Shield Guarding Company Limited, Dr. Diwan Rahul Nanda, is by far acknowledged as the pioneer and the most prominent spokesperson of this burgeoning industry

Major R.C. Nanda (Retd.) Vice Chairman

Major Nanda founded TOPS in 1970 and pioneered the business of professional security in India. His investment in TOPS spans 39 years and his support and backing has ensured companys success

Ramesh Iyer Managing Director, India

Ramesh is responsible for the group's complete business operations in India. He has been tasked with the critical role to build & sustain the leadership position of TOPSGRUP in India, which will be the key to achieve group's global dreams India group s

Joginder Singh Director

Mr. Mr Singh is a former Director of Central Bureau of Investigation (CBI). During his unblemished career Mr Singh has investigated (CBI) career, Mr. over half a dozen scandals involving country's top politicians and is a proud recipient of two of the highest police medals

Lt. General R.K. Anand (Retd.) - Director

Lt. General Anand was commissioned in the elite Second Battalion of the Third Gorkha Rifles in June 1954 and retired as Director l d d h l d l f h h d kh fl d d General Infantry. He has been actively engaged as a consultant in the field of Industrial Security Management and a visiting fellow in Security studies at the Edith Cowan University, Perth (Australia)

12 A TOPSGRUP Presentation

Board of Directors of TOPSGRUP

Rajeev Ghanate Director, Acquisitions
Rajeev Ghanate has played various vital roles at TOPSGRUP. He is primarily responsible for identifying and acquiring companies in the security space in India and abroad

Amar Panghal Director, Finance

Amar's primary responsibility is managing financial risks, shareholder relations and helping fund the mega growth of the group

Prashant Purker Director (ICICI Ventures)

Prior to joining ICICI Venture, Prashant has over 21 years of experience in Global Markets. Prior to ICICI Venture, Prashants most recent job was with Nomura India and Lehman Brothers India as the Managing Director & Head Global Finance for India in the Investment Banking Division

Utpal Sheth Director (RARE Eneterprises)

Mr. Sheth was former head of research at ASK Financial Consultants. His career spanned over companies like Insight Asset Management, HRS Insight Financial Intermediaries and Enam b f h l d d before joining Rakesh Jhunjhunwala as CEO of RARE Enterprises k h h h l f in 2003

13 A TOPSGRUP Presentation

Key management Bandwidth of expertise from industry cross section

Niraj Bijlani Director, Guarding
Niraj heads TOPSGRUP core business of Guarding. Niraj has been a Topsman for 5years and counting. Logistics and security have been a major part of Nirajs 18 of dynamic career in sales

Wajid Ansari President, Operations

Wajid brings with him over 21 years of experience in managing varied businesses. He heads operations of the Guarding Group and has been a Topsman for 3 years and counting

Brig. M I Jaisinghani (Retd.) President, Business Support

One of the most trustworthy people in the organization, he drives Quality Management, Information Technology and HR and is best known for various industry innovations. He has been a Topsman for 8 years and counting innovations

Nilendu Mitra Sr. Vice President, Consumer Business Group & MARCOM
Nilendu is responsible for all marketing activities in TOPSGRUP including brand management research external management, research, communications, lead generation and new products. He has been a Topsman for 2 years and counting

Rajesh Chhetri Sr. Vice President , Truman & Events

A Topsman for 18 years and counting, Rajesh heads TOPSGRUPs latest venture Truman. He is an industry expert in Close Protection and Event Security

14 A TOPSGRUP Presentation

Key management Bandwidth of expertise from industry cross section

M. Sashidharan Managing Director, West India
Sashi, as he is fondly called, is one of our oldest Topsmen. He is the head of operations of West India. He has numerous industry innovations to his credit

Jitendra Jog Managing Director, South India (TOPS)

Jitendra heads TOPS operations in South India and has over 20 years of experience in operations and customer service in service industry

Vishwanath V. Katti Managing Director, South India (Guardwell)

Recently awarded with the Security Leadership Award, has nearly 30 years of experience in the security industry. He heads the Guardwell operations

Balaji Bramha Dy. Managing Director, North India

Balaji Bramha with a rich and dedicated experience in strategy management planning, Marketing and business development is planning in charge of North India operations. He has been a Topsman for nearly 3 years and counting

15 A TOPSGRUP Presentation

Current investors

One of the largest and most successful private equity firms companies in India with funds under management in excess of $2.0 billion; Subsidiary of ICICI Bank, the largest private sector financial services group in India Portfolio spread across sectors like information technology, pharmaceuticals, biotechnology, media and retail, thereby delivering value consistently to its investors; Experienced over 100 liquidity events

ICICI Venture V

Private Equity arm of Future Capital Holdings, promoted by Mr. Kishore Biyani, pioneer of modern retail in India $425 million Mauritius based fund (with strategic Investment of USD 100 mn by Goldman Sachs proprietary arm) focused on consumption and consumption-related sectors in India such s ch as FMCG Media Sec rit Entertainment Food and Be erage Fashion Healthcare FMCG, Media, Security, Entertainment, Beverage, Fashion, and Education etc


Known for value investing Mr Jhunjhunwalas portfolio Companies hold the repute of investing, Mr. Jhunjhunwala s being fundamentally strong With an estimated net worth of $500 million, Mr. Jhunjhunwala has invested in top Indian corporates like Tops Security Limited, Titan, Crisil, Matrix Labs, Nagarjuna Constructions, Pantaloons, GE Shipping and BHEL

Rakesh Jhunjhunwala a

A TOPSGRUP Presentation

TOPSGRUP companies
Total Security Solutions

Guarding Group

Strategic Solutions S i S l i Group Facility Management M t High end Consultancy


Manned Guarding
Tops Security Limited Guardwell Detective Services The Shield Guarding Company UK Truman Consultancy Solutions

Taylormade Outsourcing Solutions First Impression UK

Electronic Security
Adtech Systems

Emergency Response Service

Topsline Life Response Services

Close Protection
Tops Security

Security Training
Topsgrup International Security Academy

Armoured Cash Services

Tops Armoured Cash Security

Air Ambulance Service

Tops Air Rescue

Event Security
Tops Security

Uniforms Manufacturing
Threadsmith Outerwear

Topsgrup Risk Intelligence

17 A TOPSGRUP Presentation

Geographical spread Indias first MNC security group


TOPSGRUP is networked through 120 offices across India, Israel and the UK with global head quarters in London

18 A TOPSGRUP Presentation

We service 27,000 cities in India

Zonal Offices Mumbai (Sakinaka), Bangalore, Kolkata and New Delhi Regional Offices Mumbai (Sakinaka), Vashi (Juhi Nagar), Pune, Indore, Ahmedabad, Chandigarh, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Bhubneshwar & Patna Branch Offices Indore, Bhopal, Raipur, Kolkata, Haldia, Siliguri, Durgapur, Bhubneshwar, Jameshedpur, Thane, Tarapur, Mumbai 2 (Sakinaka), Mumbai 3 (Kandivali), Mumbai 1 (Lower Parel), Vashi, Kalamboli, Mahad, Goa, Pune, Kolhapur, Aurangabad, Nagpur, Nasik, Ahmedabad, Baroda, Ankleshwar, Rajkot, Delhi, Gurgaon, Jaipur, Lucknow, Vikroli, Mahad, Kalamboli, Ludhiana, Chandigarh, Amritsar, Noida, Surat, Patna, Kolkata, Delhi 1 (Malaviyanagar), Delhi 2 (Paschim Vihar), Gurgaon, Noida, Chandigarh, Ludhiana, Amritsar, Bangalore 1(Whitefield), Bangalore 2 (Koramangla), Bangalore 3 (Peenya), Bangalore 4 (Mysore Road), Belgaum, Chennai, Hyderabad and Vizag Operations Offices Jabalpur, Gwalior, Guwahati, Nandurbar, Lucknow, Jallandhur, Hubli, Gulbarga, Jalgaon, Coimbatore, Vapi and Vijayawada LOCATIONS SERVICED Central Zone l Indore, Bhopal, Raipur, Gwalior, Jabalpur, Dews, Rattle, Dhara, Chandra, Pachapur, Ghatabillod, Nanda, Bhagwan, Ojai, Aster, Shier, Mandated, Hoshangabad, Rew, Satan, Pane, Kati, Madhavgarh, Shehdol, Sioni, Balaghat, Itarsi, Vidisha, Shivpuri, Dindori, Guna, Rajanandgao, Bilaspur, Tirmiri, Korba, Bhilai and Durg East Zone Kolkata, Guwahati, Howrah, Hooghly, Siliguri, Bhubaneshwar, Haldia, Behrampur, Muzzafarpur, Jamshedpur, Kharagpur, Bankura, Purulia, Bisnupur, Darjeeling, Kalimpong, Gangtok, New Jalpaiguri, Agartala, Silchar, Bongaigaon, Dibrugarh, Tinsukhia, Dimpaur, Aizwal, Kohima, Imphal, Itanagar, Nagaon, Tezpur, Jorhat, Shillong, Durgapur, Asansol, Burdwan, Cuttack, Sambalpur, Barbil, Gaya, Jharasuguda, Darbhanga, Hazaribagh, Patna, Ranchi, Rourkela, Bokaro, Chapra, Barapeta, Sibsagar, Bhagalpur, Dhubri, Golaghat, Jowai, Karimganj, Tura, Rangia, Mangaldoi and Dhanbad ld i d h b d West Zone Mumbai, Ahmedabad, Baroda, Ankleshwar, Rajkot, Pune, Nasik, Nandurbar, Nagpur, Aurangabad, Kolhapur, Kalamboli, Mahad, Thane, Goa, Bhiwandi, Vapi, Silvassa, Daman, Vasai, Taloja,Panvel, Uran, Khopoli, Chiplun, Alibag, Ranjangaon, Mahabaleshwar, Solapur, Satara, Sangli, Jalgaon, Beed, Ahmednagar, Jalna, Akola, Yavatmal, Nasik Sinnar, Gandhinagar, Mehsana, Palanpur, Himmatnagar, Visnagar, Deesa, Unjha, Ambaji, Nadiad, Waghodia, Padra, Ranoli, Savli, Anand, Godhra, Halol, Pavagadh, Bharuch, Jhagadia, Panoli, Dahej, Surat, Jamnagar, Bhavnagar, Junagadh, Amreli, Surendranagar, Bhuj and Gandhidam North Zone N hZ New Delhi, Gurgaon, Noida, Jaipur, Faridabad, Amritsar, Ludhiana, Chandigarh, Sonepat, Rudrapur, Varanasi, Lucknow, Kanpur, Allahabad, Manesar, Dharudhera, Dehradun, Haridwar, Saharanpur, Meerut, Agra, Ghaziabad, Aligarh, Moradabad, Udaipur, Mandawa, Ajmer, Bhilwara, Chittorgarh, Alwar, Kota, Rawatbhata, Jodhpur, Mohali, Panchkula, Parwanoo, Baddi, Simla, Derabassi, Zirakpur, Patiala, Nabha, Ropar, Kharad, Lalroo, Rajpura, Nalagarh, Solan, Yamunanagar, Ambala, Moga, Sangrur, Ferozpur, Phillaur, Hoshiarpur, Bhatinda, Phagwara, Gurdaspur, Pathankot, Batala, Taran Taran, Jammu and Samba South Zone Chennai, Salem, Trichy, Coimbatore, Bangalore, Mysore, Tumkur, Mangalore, Kolar, Thiruvanathapuram (Trivandrum), Kochi (Cochin), Ernakulam, Kozhikode (Calicut), Thrissur (Trichur), Kottayam, K ll (Q il ) K d K tt Kollam(Quilon), Kodungaloor, M llik l Mavellikara, M tt Muvattupuzha, P h Paravoor,Belgaum, Dh B l Dharwad, B ll d Bellary, H bli H Hubli, Hospet, D d li M t Dandeli, Munoli, Ath i H l li Athani, Havalga, L d Bij Londa, Bijapur, P di h Pondicherry, Vellore, Madurai, Tirupati, Nellore, Kancheepuram, Sriperumdur, Hyderabad, Secunderabad, Vizag, Vijayawada, Rajahmundry, Kurnool, Guntur, Warangal, Karimnagar and Anantpur

19 A TOPSGRUP Presentation

TOPS Industry firsts -some prominent ones from the 21!

TOPSGRUP has always been a pioneer and has various industry firsts to its credit

Public Limited Company

Awarded ISO 9001 : 2000 certification Started an international training / residential academy

Expanded into Emergency Response Service

Acquisition of the Shield Guarding, Uk Guardwell Detective Services Adtech Systems

Offered free-ofcost GBP 24K insurance cover

Launched Air Rescue services

ISO 2001:2008 GOI-MoRD project certification to train 30,000 Introduced security guards SecurePOST, automated attendance system TOPS-Securegate an Indo-Israel JV










* TOPGRUP is the first Indian company to acquire an international security services company

20 A TOPSGRUP Presentation

Growth is the only constant

Rapid ramp-up in financial scale and profitability expected in the next few years Growth in Revenue
4.00 40.00 35.00 30.00 25.00 20.00 15.00 10.00 5.00 FY 08-09 FY 09-10 FY 10-11 FY 11-12 FY 12-13 FY 13-14 P P P P All figures in Rs. 8.40 8.40 9.10 20.30 20 30 28.00 37.10 3.50 3.00 2.50 2.00 1.50 1.00 0.50 FY 08-09 FY 09-10 FY 10-11 FY 11-12 FY 12-13 FY 13-14 P P P P All figures in Rs. 0.70 0.70 0.70 1.40 2.10

Rapid Growth in EBITDA


21 A TOPSGRUP Presentation

TOPSGRUP compares favorably with its Indian and Global peers

Global and Indian Peers Facilities Manned Guarding Pan India presence Electronic Security Cash Management Services Marine Patrolling Services Emergency Response Consulting and Intelligence Facilities Mgmt Services
Source: Company websites

Topsgrup pg p

Securitas AB




22 A TOPSGRUP Presentation

Awards reflect our ability to constantly deliver smartly

2011 2010 Brig. M. I. (Retd.), Security Year Brig M I Jaisinghani (Retd ) conferred with Security Professional of the Year Mr. Vishwanath V. Katti was awarded the "Security Leadership Award Brand Leadership Award at CMO Asia Awards for excellence Branding & Marketing The Shield Guarding Company (UK) wins 'Security Guarding Company of the Year Lifetime Achievement award for Major R.C. Nanda (Retd.) at the Global Security Conference, New Delhi # The Best Manned Guarding Company # The Best Security Personality Award # National Business Leadership award # Favorite Security Agency Award Frost & Sullivan Business Leadership Award Best Cash in Transit Company- Security Today Awards Best Security Management at Indias leading exhibition at Pragati Maidan, New Delhi at ISS&FE 2003 One of the most prestigious awards, conferred upon TOPSGRUP at the time of conference on Economic Development by IES Best Recognized Brand in Security Industry by A&M Award conferred on TOPSGRUP towards excellence in productivity, quality, innovation and management A TOPSGRUP Presentation

2009 2009 2007 2007 2006 2003

2003 2001 1995 23

Our CSR initiatives driven by our employees

Going Green Parenting Girls Education Mass Eye Donation

Anti Tobacco Crusade Blood Donation Traffic Management Save Environment

24 A TOPSGRUP Presentation

Over 8,000 delighted customers in India & the United Kingdom

25 A TOPSGRUP Presentation

Our Services Portfolio

A TOPSGRUP Presentation

Manned Guarding
Thousands of our licensed security officers around the globe secure trillions of dollars worth of assets at any point of time. Be it urban terrorism, social unrest, white collared crimes or labour concerns. Our years of proven expertise combined with the ability to scale and deliver bespoke solutions has brought peace and comfort of our customers.

Our global operational team comprises of handpicked law enforcement, defence and civilian professionals who bring years of public and private domain experience to the table. Each security officer from the onset undergoes rigorous pre-employment screening, selection and training processes conforming to strict country / state specific training and vetting standard norms.

27 A TOPSGRUP Presentation

TOPSGRUP provides risk intelligence investigation services which help clients regain control of their physical, intellectual property and corporate reputation. Matters like money

laundering, embezzlement, hidden assets, trade secrets, due diligence, hostile takeovers or hostile acts are assessed and reviewed by TOPSGRUP investigative agencies in the world & have years of national & international experience. Many of them are Certified International Investigators (USA) or Certified Private Investigators (INDIA).

We are accredited members of various detective associations & bodies like the Council of International Investigators (USA), World Association of Detectives Inc (USA) & Al India Private Detective Association (INDIA).

28 A TOPSGRUP Presentation

Cash Services
TOPSGRUP secures cash and bullion in transit for banks, ATM centers, financial institutions and the retail industry through its Cash Management Services.

All the mobile units in the fleet are sophisticated and internationally designed, which includes bullet resistant armored trucks, fire control equipment and the unique double door arrangements with centralized locking mechanism, all owned and managed by TOPSGRUP.

TOPSGRUP has been providing cash management services to banks & financial institutions through state of art armoured trucks deployed at several cities in India. The trucks have been equipped , for the first time in India, with a global Positioning System (GPS) for continuous monitoring & control.

29 A TOPSGRUP Presentation

System Integration
We understand that electronic security is a vital component of any acceptable security solution. Our strategic tie ups with global technology leaders enable us to deliver world class technology solutions. Buildings today demand a network based integrated facility management system-one that allows a multitude of different operations. intelligent devices to communicate and work together to optimize facility

TOPSGRUP has maintained its leading position in this dynamic industry by providing state-of-the-art technology building management systems that allow clients to manage their buildings intelligently and economically .

30 A TOPSGRUP Presentation

Emergency Response
TOPSGRUP is the pioneer of Emergency Rsponse Service in India with the launch of TOPSINE 1252 & TOPS AIR RESCUE.

TOPSLINE 1252- It has a well-equipped and trained crew and practices rescue and evacuation processes as per international standards. The service and evacuation processes as per international standards. The service has over 100 well equipped Life Brigades and Life Patrols. Each brigade is fully equipped with emergency medical equipment like defoliators, heart-lung machines, ECG, ventilators, and more.

31 A TOPSGRUP Presentation

Consultancy & Training

We prepare our customers to proactively anticipate potential security threats and develop tailor made operational protocols and procedure to counter them based on real life experiences and proven expertise in Home Land Security (HLS).Tops-Securegate, our Indo-Israel joint venture company provides todays facility managers protocols, procedures, training , services and technology to enable a total enterprise risk management to prepare for and respond instantly to any crisis.

We provide you with a comprehensive review of your enterprise security arrangement and devise a strategy that enhances your existing security strategy.

32 A TOPSGRUP Presentation

Facility Management
Our group company, Taylormade Facilities Management (India) Pvt. Ltd. provides Total Outsourcing Solutions to corporate customers throughout India. Our core competency lies in locating the best place for you, developing it and maintaining it efficiently.









industries, hospitality, technology, science, and retail and offer a comprehensive delivery system for outsourcing services that allows organizations to pro-actively manage change within their facilities.

33 A TOPSGRUP Presentation

10 Reasons Why You Should Partner with TOPSGRUP

A TOPSGRUP Presentation

Get TOPSGRUP on your side

1 Expertise and Industry leadership The only security group in India that can provide you holistic solutions by the way of Total Security Solutions , a combination of manned guarding, investigations, cash management services, executive protection, event security management, copyright protection, facility g , g, y , g y q p management, advanced training, security audits, integration of security equipment amongst others Nobody understands security in India like TOPS with 40 years of experience in providing customized security solutions to businesses

35 A TOPSGRUP Presentation

Get TOPSGRUP on your side

2 Industry specific specialization of services Unlike other security companies our guarding group across the country is vertically split into 5 business verticals i.e. Prime Business (for Big Ticket, Corporate and Embassies), Finance & Technology Business (for Finance & Insurance, IT, BPOs, KPOs, Callcenters, ITES); Retail Business (for Malls, Hotels, Hospitals, Multiplexes, etc), Major Business (for small and medium enterprises) and Residential and Infrastructure Business These industry specific specialized business groups have been designed to provide focused service and meet customer expectations from various segments Each of the verticals is headed by a Country Head based out of Mumbai and Regional /Sales Managers based locally for support and relationship management

36 A TOPSGRUP Presentation

Get TOPSGRUP on your side

3 Structured operations & customer management ISO 9001:2008 certified processes in the form of procedures, work instructions and formats to ensure seamless delivery of integrated security solutions

37 A TOPSGRUP Presentation

Get TOPSGRUP on your side

4 Ethics & corporate governance There is 100% compliance to minimum wages & statutory obligations and all payments to our employees are made through bank transfers All guards are issued ESIC Cards & are tied up with the local ESIC Hospitals p p There is a double audit mechanism at branch and corporate levels and there is a Corporate Governance & Ethics Committee in place to oversee ethics and corporate governance issues

38 A TOPSGRUP Presentation

Get TOPSGRUP on your side

5 Non -Unionized employees and licensed with PSARA 2005 TOPSGRUP is probably the only security company in India which is non unionized and non-unionized enjoys the advantage of motivated and committed Topsmen and Topswomen TOPSGRUP is PSARA 2005 compliant

39 A TOPSGRUP Presentation

Get TOPSGRUP on your side

6 Brand leadership and technology We have been voted as the largest Indian security brand in the country ( source Advertising (*source & Marketing Magazine 2001) and have been credited with revolutionizing the security industry in India y y y In India security is synonymous with TOPSGRUP In the technology front, our JD Edwards ERP solution Nucleus, enables us to provide timely MIS and effectively control our operations across the country

40 A TOPSGRUP Presentation

Get TOPSGRUP on your side

7 Customer centric Every customer of ours in India has our total commitment and we have healthy customer retention of over 98% to prove it. We have 24 x 7 assistance to respond to any vulnerabilities/breach in any of your facilities. p Our 24 x 7 pan India control rooms and mobile operatives are always accessible in any emergency situations You will get the value-added benefit of our fidelity and professional indemnity cover of up to INR 50 million absolutely free. Which means that all your facilities & properties under our protection, will be automatically insured by us against thefts, pilferages and losses during the pendency of our contract We offer centralized MIS with all the relevant information on pan-India units for better control, review & management

41 A TOPSGRUP Presentation

Get TOPSGRUP on your side

8 24 X 7 accessibility and 100 % Quality assurance A 24 X 7, 365 days Command and Control Centre that can be reached on a National Toll Free Number 1-800-2255-87 TOPSGRUP is one of the most accessible and customer y p y friendly service provider you will ever encounter. Members of the top and middle management are accessible 24X7,365 days of the year via email or hand phones You can always be assured of 100% quality service offering throughout the tenure of the contract at all your facilities TOPSGRUP is the first security group in South East Asia, to achieve the coveted ISO 9001:2008 certification from Bureau Veritas

42 A TOPSGRUP Presentation

Get TOPSGRUP on your side

9 Stringent selection process and customized training for all frontline staff We follow a stringent selection process with background checks, fingerprinting and police verification so that the very best secure your business TOPSGRUP provides regular customized training (basic & refresher training) to ensure upg gradation of skill-sets of its frontline staff There is a 3 Tier Training Program consisting of Basic Guarding Training Industry specific Training Site specific Training There is a comprehensive On-the-Job (OJT) Training calendar being enforced across all units Trainers are trained & certified by TOPSGRUP International Security Academy Pvt. Ltd. (TISA) a benchmark in security training

43 A TOPSGRUP Presentation

Get TOPSGRUP on your side

Escalation Matrix 10 Value additions Regular Security Audits Manage & test security systems installed and liaison with vendors for President Operations p Assistant Vice President Operation General Manager Operations DGM - Customer Relations Corporate Manager - Customer Relations Dy. Corporate Manager - Customer Relations Zonal Managing Directors / Director Regional Heads / Directors Branch Heads Regional Managers - Customer Relations Corporat te/Operations/ /Customer Relations

, p maintenance, repairs & AMCs Escalation Matrix will be provided to you with all contact details for speedy redressal of issues if any You will have regular interaction with corporate Customer Care Department as part of the customer satisfaction study process You will be a part of our customer loyalty program with regular seminars and Security Evenings

A TOPSGRUP Presentation

Zone / Regio / on Branch Operations

Get TOPSGRUP on your side

You dont partner with TOPSGRUP just because it delivers world class security but because it is a completely ethical and transparent organization accessible 24 X 7

45 A TOPSGRUP Presentation

Future Footprints of TOPSGRUP

A TOPSGRUP Presentation

Future global landscape

47 A TOPSGRUP Presentation

Summary You can trust TOPS

The nucleus of our corporate culture is built around shared values of responsibility, ownership and intrapreneurship. Every employee is an owner and this intrapreneurial culture is what leads us as an organisation to go that extra mile and deliver world class security solutions with a smile. Our customers trust us with their future and their businesses. It is this culture of trust and

p, ownership, which differentiates us from the rest and helps foster long mutually beneficial partnerships that we enjoy with all our customers around the world.


Dr. Diwan Rahul Nanda Global Chairman TOPSGRUP

A TOPSGRUP Presentation

Noteworthy Achievements

Committed to Securing Your Tomorrow Today