DENISE GAUTHIER

Client Services Executive / Sales Manager / Major Account Executive

Fairfax, VA 22033 703-608-0293 dgauthier2@aol.com

Valuable quality services contributor for leading B2B organizations in Employer Services and Health IT industries. 20-year track record of revenue growth through direct, indirect, and business development engagements including VARS, TEAMING AGREEMENTS, STRATEGIC PARTNERSHIPS, PRODUCT PROMOTIONS, AND CHANNEL MANAGEMENT. Innovative out-of-the-box thinker geared toward mission design and execution. Expert issue resolution and client relations technician. Superior track record in client retention and commitment to quality. Tech savvy negotiator with solid presentation and closing skills. Visible leader focused on cultivating team dynamics and individual strengths to power performance. Highly effective with key accounts, quality assurance, and enterprise-wide initiatives. Specific areas of expertise include:
Client Engagements Solution Selling Consultative Selling Cross-Functional Team Management Project Management C-Suite Leverage & Negotiation Client /Staff Training & Development Process Improvement Needs Assessments Sales Cycle Management Team performance Technology & Services Implementation Reporting & Analytics Client-Vendor Relationships Recruiting/resource planning Cost Containment

VitalSpring Technologies, Inc.

McLean, VA

2004 2011

A unified healthcare platform used by large employers to manage health benefits and engage plan members to become more active participants in their own healthcare.

Vice President of Account Management Managed and directed Account Relationship Team including Account Executives, Reporting Analysts, and Subject Matter Experts. Facilitated unified fulfillment of data analytics and consulting services to Marquee clients for decision support on Plan Design and Population Health Management. Partnered with client consultants to examine trends in spend, utilization, and risk designed to achieve cost containment, justify plan initiatives, and aid in overall vendor selection process. Designed, implemented, and monitored custom assessment tool as best practice to support client roadmap, ensure successful execution of business plan, and improve client experience. Oversight of pilots and SOW engagements including for Disease Management, Wellness, PHR1, EHR2, and HIE2 implementations and contract fulfillment. Assisted Product Development team on multiple launch projects and new version releases. Implemented quality services compass to assure contract renewal and continued relationships with all clients such as Google, Amtrak, and Discovery Communications.
Led highest revenue generating business unit, 2+ yrs. Maintained average retention and renewal rates of 90%. Integrated Account Management with Sales and Subject Matter Experts for strategic selling campaign. Instituted support model adopted organizationally to improve client experience.

1Personal

Health Record 2Electronic Health Record 3Health Information Exchange

Denise Gauthier Page 2

703-608-0293 dgauthier2@aol.com Columbia, MD 2003 2004

Ceridian Corporation

Global business services company that helps organizations control costs, optimize workforce, grow revenue, and minimize financial risk.

National Account Manager Maintained responsibility for sales of business process outsourcing solutions to companies with 1000+ employees across Washington, DC region. Managed list of prospective clients. Established communications with C-suite executives and key decision makers. Conducted analysis of HR processes, technologies, and business needs. Delivered presentations covering potential solutions and tactical initiatives. Coordinated negotiations and managed sales quotas.

Automatic Data Processing

Columbus, OH | Bethesda, MD

1984 2000

(NASDAQ: ADP), is one of the world's largest providers of business outsourcing solutions with approximately 570,000 clients and $10 billion in revenues

Major Account District Manager Promoted through a series of increasingly responsible positions. Coordinated outside and B2B sales across all verticals. Identified potential business and initiated communications with external decision makers. Created and implemented strategic business development plans. Managed weekly sales quota. Conducted business analysis, determined solutions, and delivered presentations and proposals. Handled short and long-term sales cycles. Worked closely with C-level professionals to achieve mutually agreeable terms and close business agreements.
Over 100% of quota 7 years. 4-time Presidents Club recipient. Numerous National, Divisional, and Regional Performance Awards. Awarded high value stock options multiple years for overachievement.

BS, Telecommunications, Kent State University Kent, OH Virginia State Life & Annuities | Heath Insurance, A.D. Banker Co. Fairfax, VA MSFT CompTIA A+ | Net +, Ameritrain Fairfax, VA

11/23/2011