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1.How satisfied are you with the services provided by the Units?

Very Satisfied Satisfied Dissatisfied No Opinion Budget Accounts Payments Cashier Payroll 2. In your opinion, how would you categorize the knowledge base of the staff pro viding services in the Units? Very Knowledgeable A bit Knowledgeable Not Knowled geable No Opinion Budget Accounts Payments Cashier Payroll 3. How would you categorize the attitude of the staff in the Units? Friendly Ind ifferent Cold Rude No Opinion Budget Accounts Payments Cashier Payroll 4. How would you rate the consistency and reliability of the service provided by the staff in the Units? Consistently exceeding expectations Frequently exceedin g expectations Partially meeting expectations Not meeting expectations No Opinio n Budget Accounts Payments Cashier Payroll Very Satisfied Satisfied Dissatisfied No Opinion 5. Time taken to receive feedback from the Finance Section 6. Overall Performance of the Finance Section 7. Please provide any comments for improving the services provided by Finance Se ction: Exceeded maximum number of characters.

1. How satisfied are you with the Services provided by the following Units under General Services Support Section? Very Satisfied Satisfied Dissatisfied No Opi nion Travel Unit (PT.8s, Air-tickets, Lump-sum travel, time taken to receive feedback, etc.) Shipping (Shipments, PRO6, time taken to receive feedback, etc.) Building Management Section(BMS (Quality of work, response time to maintenance and repair issues, facilities pro vided, etc) Transport (Punctuality of drivers, state of the vehicles, attitude of drivers, etc) Supplies (Stationeries, etc):

Property Control & Inventory Unit(PCIU) Mail and Registry Unit

2. In your opinion, how would you categorize the knowledge base of the staff pro viding services in the Units? Very Knowledgeable A bit Knowledgeable Not Knowled geable No Opinion Travel Unit (PT.8s, Air-tickets, Lump-sum travel, time taken to receive feedback, etc.) Shipping (Shipments, PRO6, time taken to receive feedback, etc.) Building Management Section(BMS (Quality of work, response time to maintenance and repair issues, facilities pro vided, etc) Transport (Punctuality of drivers, state of the vehicles, attitude of drivers, etc) Supplies (Stationeries, etc): Property Control & Inventory Unit(PCIU) Mail and Registry Unit

3. How would you categorize the attitude of the staff in the Units? Friendly Ind ifferent Cold Rude No Opinion Travel Unit (PT.8s, Air-tickets, Lump-sum travel, time taken to receive feedback, etc.) Shipping (Shipments, PRO6, time taken to receive feedback, etc.) Building Management Section(BMS (Quality of work, response time to maintenance and repair issues, facilities pro vided, etc) Transport (Punctuality of drivers, state of the vehicles, attitude of drivers, etc) Supplies (Stationeries, etc): Property Control & Inventory Unit(PCIU) Mail and Registry Unit

4. How would you rate the consistency and reliability of the service provided by the staff in the Units? Consistently exceeding expectations Frequently exceedin g expectations Partially meeting expectations Not meeting expectations No Opinio n Travel Unit (PT.8s, Air-tickets, Lump-sum travel, time taken to receive feedback, etc.) Shipping (Shipments, PRO6, time taken to receive feedback, etc.) Building Management Section(BMS (Quality of work, response time to maintenance and repair issues, facilities pro

vided, etc) Transport (Punctuality of drivers, state of the vehicles, attitude of drivers, etc) Supplies (Stationeries, etc): Property Control & Inventory Unit(PCIU) Mail and Registry Unit

Very Satisfied Satisfied Dissatisfied No Opinion 5. Overall GSSS performance 6. Please provide any comments for improving the services provided by the Genera l Services and Support section: Exceeded maximum number of characters.

How satisfied are you with the services provided by the Health Services Unit? Ve ry Satisfied Satisfied Dissatisfied No Opinion 2. In your opinion, how would you categorize the knowledge base of the staff pro viding services in the Health Services Unit? Very Knowledgeable A bit Knowledgea ble Not Knowledgeable No Opinion

3. How would you categorize the attitude of the staff in the Health Services Uni t? Friendly Indifferent Cold Rude No Opinion 4. How would you rate the consistency and reliability of the service provided by the staff in the Health Services Unit? Consistently exceeding expectations Freq uently exceeding expectations Partially meeting expectations Not meeting expecta tions No Opinion 5. Overall Health Services Unit performance Very Satisfied Satisfied Dissatisfie d No Opinion 6. Please provide any comments for improving the service provided by Health Serv ices Unit:

1. How satisfied are you with the services provided by the Units? Very Satisfied Satisfied Dissatisfied No Opinion Recruitment Staff Welfare Staff Administration 2. In your opinion, how would you categorize the knowledge base of the staff pro viding services in the Units? Very Knowledgeable A bit Knowledgeable Not Knowled geable No Opinion 2.1 Recruitment 2.2 Staff Welfare 2.3 Staff Administration 3. Time taken to get feedback from the Unit. Very Satisfied Satisfied Not Satisf ied No Opinion 3.1. Recruitment 3.2. Staff Welfare 3.3. Staff Administration 4. Recruitment Very Satisfied Satisfied Not Satisfied No Opinion 4.1. Time taken to post vacancy announcements. 4.2. Time taken to fill vacancies. 5. Staff Welfare Very Satisfied Satisfied Not Satisfied No Opinion 5.1. Quality of information provided by the Career Resource Centre. 5.2. Usefulness of seminars/training organized by the Unit. 6. How would you categorize the attitude of the staff in the Units? Friendly Ind ifferent Cold Rude No Opinion 6.1 Recruitment 6.2 Staff Welfare 6.3 Staff Administration 7. How would you rate the consistency and reliability of the service provided by the staff in the Units? Consistently exceeding expectations Frequently exceedin g expectations Partially meeting expectations Not meeting expectations No Opinio n 7.1 Recruitment 7.2 Staff Welfare 7.3 Staff Administration 8. Overall HRPS performance Very Satisfied Satisfied Dissatisfied No Opinion 9. Please provide any comments for improving the services provided by the Human Resources & Planning Section: Exceeded maximum number of characters.

Section: Choose Section.. OTR ERSPS LSS WVSS GLS LIBRARY DCDMS UNDF DASS FINANC E HRPS ITSS GSSS SECURITY CLINIC TRANSPORT BMS OIOS CSS OTP CMS Please select an item. Duty Station: Arusha Kigali Category: USG ASG D P FSL GSL Gender: Male Female

How many years have you worked with ICTR? 1-2 years 3-5 years 6 - 10 years More than 10 years

1. How satisfied are you with the services provided by the Units? Very Satisfied Satisfied Dissatisfied No Opinion Computer equipment and related support (Including printers, scanners, etc) Access to Internet E-mail Service and related support Software Applications (e-PAS, Galaxy, e-Transport, e-Leave, FPMS, Mercury, FACS, etc) Help Desk Services Telephone equipment and related support Telephone Switchboard Services Mobile Telephone Service including BlackBerry Service Vehicle-mounted and Hand-held Radios Audio Visual Services (Video-conferencing, Broadcasting, Coverage of Courts, TV Network, Documentaries, etc.) 2. In your opinion, how would you categorize the knowledge base of the staff pro viding services in the Units? Very Knowledgeable A bit Knowledgeable Not Knowled geable No Opinion Telecommunications Unit EDP Unit Audiovisual Unit 3. How would you categorize the attitude of the staff in the Units? Friendly Ind ifferent Cold Rude No Opinion Telecommunications Unit EDP Unit Audiovisual Unit 4. How would you rate the consistency and reliability of the service provided by the staff in the Units? Consistently exceeding expectations Frequently exceedin g expectations Partially meeting expectations Not meeting expectations No Opinio n Telecommunications Unit EDP Unit Audiovisual Unit Very Satisfied Satisfied Dissatisfied No Opinion 5. Overall ITSS performance 6. Please provide any comments for improving the service provided by ITSS: ceeded maximum number of characters.

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Office of Internal Oversights Services Investigations Division, Resident Auditor s 1. How satisfied are you with the services provided by the OIOS? Very Satisfied Satisfied Dissatisfied No Opinion 2. In your opinion, how would you categorize the knowledge base of the staff pro viding services in the Section? Very Knowledgeable A bit Knowledgeable Not Knowl edgeable No Opinion 3. How would you categorize the attitude of the staff in the OIOS? Friendly Indi fferent Cold Rude No Opinion 4. How would you rate the consistency and reliability of the service provided by the staff in the OIOS? Consistently exceeding expectations Frequently exceeding expectations Partially meeting expectations Not meeting expectations No Opinion

5. Overall OIOS performance Very Satisfied Satisfied Dissatisfied No Opinion 6. Please provide any comments for improving the services provided by the OIOS Exceeded maximum number of characters. 7. Comment on the overall Administrative leadership and efficiency of DASS in Ki gali office. Exceeded maximum number of characters. Thank you for your time and contribution.

1. How satisfied are you with the services provided by the Procurement Section V ery Satisfied Satisfied Dissatisfied No Opinion 2. Time taken to receive feedback from Procurement 3. In your opinion, how would you categorize the knowledge base of the staff pro viding services in Procurement? Very Knowledgeable A bit Knowledgeable Not Knowl edgeable No Opinion 4. How would you categorize the attitude of the staff in Procurement? Friendly I ndifferent Cold Rude No Opinion 5. How would you rate the consistency and reliability of the service provided by the staff in Procurement? Consistently exceeding expectations Frequently exceed ing expectations Partially meeting expectations Not meeting expectations No Opin

ion 6. Overall Performance of the Procurement Section Very Satisfied Satisfied Dissa tisfied No Opinion 7. Please provide any comments for improving the services provided by the Procur ement Section: Exceeded maximum number of characters.

8 Security at entrance gates, access to buildings, emergency response time, fire d rills, security advisories, etc) 1. How satisfied are you with the services provided by the Security & Safety Sec tion? Very Satisfied Satisfied Dissatisfied No Opinion 2. In your opinion, how would you categorize the knowledge base of the staff pro viding services in the Security and Safety section? Very Knowledgeable A bit Kno wledgeable Not Knowledgeable No Opinion 3. How would you categorize the attitude of the staff in the Security & Safety S ection? Friendly Indifferent Cold Rude No Opinion 4. How would you rate the consistency and reliability of the service provided by the staff in the Security & Safety Section? Consistently exceeding expectations Frequently exceeding expectations Partially meeting expectations Not meeting ex pectations No Opinion 5. Overall Safety and Security Section performance Very Satisfied Satisfied Diss atisfied No Opinion 6. Please provide any comments for improving the services provided by the Securi ty & Safety Section: Exceeded maximum number of characters.