D E L I V E R I N G

TOTA L CUS TO M E R E XPE R I EN C E

Richard Hamilton, founder of Hamilton International Holdings, arrived in Dubai in 1992 and formed Hamilton Design Studio.

Hamiltons story
W H Y W E A R E T H E B E S T AT W H AT W E D O
DESIGN AND FITOUT

Over time, he realised there was a gap in the market for quality fit-out contractors to ensure good delivery on Hamiltons designs. Hamilton began offering Clients a total design and build service. Hamilton International has grown into a respected diverse interior design and fit out business. The dynamic interconnected specialist teams focus and collaborate to deliver exceptional customer service to Social Infrastructure, Corporate and Leisure markets. Hamilton International Holdings blend

creativity, experience, innovations and sound commercial principles to create projects that shape businesses. The mantra to deliver a Total Customer Experience reflects in the work ethos and process of delivering projects that have a profound influence on peoples experience of the spaces Hamilton design and fit-out.

Hamilton International An over view of our company

Hamilton intl.

design
studio

Hamilton International Design consists of a team of dedicated professionals providing innovative design solutions for a broad range of projects;
corporate affairs, banking, social infrastructure, hospitality, healthcare, industry, retail and showrooms being some of the sectors Hamilton have worked on in recent years.

First Gulf Bank

Hamilton International Design prides itself on a fresh and unique approach to all projects. The Design team at Hamilton bring a wealth of worldwide expertise enabling the team to explore ideas from other cultures and push the design limits by thinking individually and collectively, always arriving at a point that challenges creativity and design limits and also exceeding clients expectations.

The team at Hamilton International Design have a vast knowledge of the Construction process and an unrivalled knowledge of the GCC market. This has allowed Hamilton to develop expertise in Value Engineering projects. Value Engineering is a systematic method to improve the value of a design by using an examination of function and form. This method involves examining the materials, construction methods, and locally sourcing alternative products and materials to deliver a building, which is identical in look and feel to the original design but significantly less expensive resulting in massive savings to Hamiltons clients.

At Hamilton the focus is primarily on the Total Customer Experience and through a series of debriefing sessions, Hamilton review all aspects of the job and take on board comments and feedback. This allows Hamilton to constantly upgrade and improve their services

Hamilton International Design studio

Hamilton intl.

fit-out

Hamilton International Fit-Out offers high quality fit-out service through the UAE. Hamilton International Fit-Out has the ability to deliver all services and trades using in-house resources guaranteeing high quality, efficiency and delivery ensuring the needs of the client are met at each stage of the project.
Hamilton International Fit-Out offers a complete service including Gypsum, M.E.P, Painting, Tiling, Glazing and Civil Works. This combination of services reduces the need for external sub-contractors and therefore mitigating risk.

Hamiltons clients. (Refer to the section on Value Engineering starting on Page 23 for a detailed overview of how we successfully implement this process and achieve substantial cost savings from 30% 50%)

An important project for 2009 was the Design and Fit-Out work for the new Formula 1 venue Yas Marina Circuit in Abu Dhabi. This has allowed
Hamilton to showcase its capabilities to the world. Hamiltons Fit-Out division were instrumental in the ultimate success of this very challenging project.

Hamilton International Fit-Out has delivered a number of prestigious projects for the Abu Dhabi government and its subsidiaries, such as ENEC (Emirates Nuclear Energy Corporation), ADCED (Abu Dhabi Council for Economic Development), EAA, Emirates Foundation and many others. Hamilton International Fit-Out has also carried out a large number of banking projects FGB, UAE Exchange, ADIB and Noor Islamic Bank were all clients in recent years. These projects have all highlighted the quality of work that Hamilton is capable of.

The team at Hamilton International Fit Out have a vast knowledge of the Construction process and an unrivalled knowledge of the GCC market. This has allowed Hamilton to develop expertise in Value Engineering projects. Value Engineering is a systematic method to improve the value of a design by using an examination of function and form. This method involves examining the materials, construction methods, and locally sourcing alternative products and materials to deliver a building, which is almost identical in look and feel to the original design but significantly less expensive resulting in cost savings to

EAA
Hamilton International Fit-out ser vices

Hamilton intl.

joinery

Hamilton International Joinery is a 27,000 sq ft. specialist Joinery facility located in Dubai. The Joinery has an ultra modern machining facility with state of the art CNC machines which are linked via a comprehensive CAD CAM system, plus three dedicated spray booths.
Hamilton International Joinery are capable of producing the highest quality, bespoke joinery items such as reception desks, counter tops, boardroom furniture, wall claddings, desking, retail furniture fittings etc.

Total customer

solutions

Today, there are three distinct business units at Hamilton International Holdings; Hamilton International Design Hamilton International Fit-Out Hamilton International Joinery
Hamilton now offers a seamless integrated approach and each business unit at Hamilton can be employed individually by Clients or integrated as a Total Customer Services Solution.

The manufacturing process combines time served craftsmanship and traditional skills with modern CNC technology. Hamilton International Joinery only use the finest selected timbers and veneers sourced from reputable suppliers. The team are fully trained with emphasis on finish and detail. Project Management ensures timely deliveries and installation, completion on time and that no detail has been overlooked.

HAMILTON INTERNATIONAL HOLDINGS

HI Design

HI FitOut

HI Joinery

One of the major projects in 2009 for Hamilton International Joinery was their

producing quality bespoke joinery

involvement in the Fit-Out of the new Formula 1 venue Yas Marina Circuit in Abu Dhabi. One challenging piece was where Hamilton International Joinery manufactured a feature element of wall cladding over 6 meters high using the latest technology in CNC routing to carve the name of every F1 driver through the years. The cladding feature formed a stunning backdrop to the media centre main reception, which drew rich praise from all of the worlds assembled press.

H a m i l t o n I n t e r n a t i o n a l To t a l c u s t o m e r s o l u t i o n s

experience
Achievement Adaptability Empathy Optimism Passion Self-Confidence

Total customer

The mantra at Hamilton International Holdings is to deliver a Total Customer Experience. Hamiltons Mission Statement We are pathfinders, we break boundaries, we are decisive we get things done. We are easy to deal with, we simplify complexity, and we are transparent. At Hamilton International Holdings we fully embrace the following Core Values in each business unit; Achievement - Adaptability - Empathy
- Optimism - Passion - Self-Confidence.
The team at Hamilton constantly monitor feedback and experience stories allowing continuous evaluation to improve the day to day customer experience. In the event that issues arise on a project, Hamilton strives to move the project forward at all times while proactively dealing with issues as they arise. At all times, the needs and interests of all clients are paramount.

Hamilton is aggressive when it comes to keeping projects on track and does everything within their power to mitigate delays and potential cost overruns.

H a m i l t o n I n t e r n a t i o n a l To t a l c u s t o m e r e x p e r i e n c e

people

Our key

Richard Hamilton (Partner)

Richard Hamilton has more

than 17 years experience in the interior design industry and GCC markets. He studied Interior Design and Management at Brighton College of Technology and Polytechnic. He was previously employed at A Hart Ltd and Rayner Otter and Associates in Dubai before founding Hamilton in 1992, initially as a free lance consulting firm. At Hamilton International Holdings, Richard is responsible for the overall performance and strategic direction of the company. He brings entrepreneurial and managerial capabilities, business development and conceptual skills, in addition to extensive design experience.

Richard Mitchell (Partner) Richard Mitchell is an experienced

professional from a construction background. He is a member of the Chartered Institute of Building with a Certificate in Construction, Economics and Law. In addition, he is a member of the Royal Institute of Chartered Surveyors and a Fellow of the Faculty of Building. He started his career as project manager at a major UK hospitality and leisure group and then took up assignments in Oman and Saudi Arabia. He joined Hamilton International in 1999 as partner to Richard Hamilton. Richard Mitchell is responsible for the construction function of the firm including the production facilities at its extensive joinery shop he brings considerable experience in the construction industry, project management, regional business expertise and capabilities in managing large teams.

Stephen Duggan (Managing Director)

Stephen

Duggan has over ten years of management experience spanning over 4 countries. Stephen graduated from Waterford and Trinity Universitys with 1st class distinctions in Construction Management, Contract Law and Contracts Administration and acts as a guest lecturer for Trinity College, Irelands foremost university. Steve has successfully established overseas divisions for both British and Irish Companies in Germany and the UAE. Stephen is responsible for the

ADCED DIC IBM DHCC Noor Islamic Bank Infinity

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people

key

Management of all divisions within Hamilton International Holdings as well as the direction of the company. Stephen brings incredible commercial and contractual expertise as well as Senior Management skills.

philosophy

Staffing &

We are a multicultural organisation with over 250 professional staff in a central office location with separate
country and project specific support where required. We promote a true team ethic where the sharing of best practice initiatives is encouraged and

Yahya Al Tahan (Design Director) Yahya Al Tahan is

responsible for the Design team, development of design business opportunities. UK educated and graduated as an Architect from The Architectural Association School of Architecture London in 1995 and a Member of RIBA. Total of 15 years experience in the field of Architecture and Interior Design extending from UK to Europe, and in the past five years been resident in the UAE with Hamilton International establishing a strong Design base in the GCC and in particular Qatar. He has wide experience including Master Planning, Retail, Mixed-Use and Residential Developments, Commercial, Hotel, Educational, Hospital, Healthcare and Automotive.

developed throughout the organisation. Our key professional staff have gained considerable experience working in GCC countries as well as Europe, Asia America, Africa and Australia.

Hamilton International also boasts more than 850 operative staff and a 27,000 sq ft joinery factory where our interiors are made to measure. Additionally we have two more offices across Dubai, regional offices in Abu Dhabi, regional office in Qatar. We also undertake work in Bahrain, Jordan, Kuwait and Saudi Arabia, all leading to a true Gulf wide capability. As a company we are advocates of a multidisciplinary work environment where our design and project management teams have the ability to inter-relate and eliminate communication trails. We have the flexibility to operate effectively as a total integrated creative team.

Hamiltons commitment to excellence means that as a company constant investments are made in;
Outstanding staff Committed support teams Global Sustainability Ongoing training and development

Hamilton International Holdings are driven by developing creative and imaginative environments that will provide all clients with a profitable return, whilst ensuring meaningful places to go about the business of everyday life.

Hamilton International Company philosophy

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& sectors
Specialising in the interiors sector, our in-house consultancy capability includes: Commercial
Offices Automotive Showrooms Banking

Capabilities

& facilities
Design
Full service design studio incl; Interior Design Concept Architecture Space Planning 3D Modelling Specifications FF&E Tender Packages

Offices &
Abu Dhabi
Office: Mussafah T: +971 2 551 4045 F: +971 2 551 4345 27,000 sq. ft. Warehouse facility: Logistics and support services Stores P. O. Box 127737

Dubai
HIH Head Office Sheik Zayed Road Interchange 4: T: +971 4 399 0011 F: +971 4 399 0013 P. O. Box 50861

Hospitality & Leisure

Hotels & Spas Restaurants Serviced Apartments

Fit-Out
True turn-key solution with in-house capabilities MEP

Design & FFE / Commercial & Operations / Business development

HI Joinery Dubai Investment Park (DIP): T: +971 4 885 3036 F: +971 4 885 3061 Bespoke furniture manufacture and finishing CNC machining Laminating Spray paint finishes

Social infrastructure
Educational Health-care Ministry of Defence Institutional Buildings

Gypsum Painting Civil Works High-end decorative finishes

Joinery
Educational Health-care Ministry of Defence Institutional Buildings

Qatar
Doha T: +971 4 399 0011 F: +971 4 399 0013 PO Box 32522,

Hamilton International Capabilities, sectors and office locations

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Hamilton International were truly honoured to be given the responsibility of the

office, he is a very prominent figure in regional business

ADCED

CBD

Commercial Bank of Dubai

was the first corporate bank

branch in the region to have been designed and specified to International standards a joint venture project between Hamilton International and Design Effects Intl. The project has been nominated for a variety of design awards and represents true Timeless Design. An extremely tall interior art glass wall depicts the historic growth of Dubai.

internal design & build contract for the CEOs personal

development and HI have managed to develop a successful long term working relationship with ADCED through Mubadala and Aldar.

Hamilton International Abu Dhabi Council for Economic Development

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EAA

HI was tasked with creating a unique 7 star interior for this very high profile client in Abu Dhabi. All areas consisted
of executive quality including feature areas such as art galleries and fully functional AV boardrooms. HI completed the Full Design, MEP and Build works provided from shell and core.

Hamilton International Executive Affairs Authority

Hamilton International Executive Affairs Authority

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MOORFIELDS

Moorfields Eye Hospital

is the first NHS venture outside of the UK.

Moorfields is at the forefront of the ophthalmic field and have on their staff some of the worlds leading specialists in their fields. HI are proud to be part of their success. In 2007 Hamilton International Holdings were awarded the Middle East Institutional Award for the design and build of the Moorfields Eye Hospital in Dubai, which was inaugurated by HRH Prince Charles.

Hamilton International Moorfields Eye Hospital

Hamilton International Moorfields Eye Hospital

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to bethe best at what we do

we driven are

Value Engineering
OUR PROCESS

It is a primary tenet of value engineering that basic function and feel of the design and form of the building be preservedand not reduced as a consequence of pursuing value improvements.

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What is

VE?

VE (Value Engineering), is a continuous review and refinement process of design and specification to improve performance, reliability, quality, safety, and life-cycle cost,
which augments the design efforts from initial concept up to the issuance of the last construction variation. It is normal that the integration of a VE program will result in a project savings of 30% to 50%, and a functional design constructable within budget.

Yas Marina Circuit Formula 1

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30% 50% SAVINGS IS TYPICALLY ACHIEVABLE AGAINST INTERNATIONAL DESIGN SPECS. ACTUAL COST SAVINGS WILL DEPEND ON CLIENT

Why do
Goal

60%

CONSTRAINTS AND THE ORIGINAL DESIGN.

VE?
Utilizing a systematic approach, Value Engineering identifies and provides the required functions of a project at the lowest possible cost, keeping the design intent unchanged, which will result in the following:

savings on construction costs lower life cycle costs improved operational performance reduced maintenance costs identification of risks and mitigation strategies

50%

S A V I N G S

Value Engineering
30%

in construction phase
Further savings may be possible once we begin work on site. Estimated savings over the original costs could reach 50%

possible additional 2 0 % SAV I NG S

25%

typical S AV I N G S 3 0 % +

0% FS CS D. D ev DD Construction
FS CS D.Dev DD Const Feasibility Stage Concept Stage Design Development Detailed Design Construction

START of the VE process at concept stage (CS)

P R O J E C T

D E S I G N

S T A G E S

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receipt of documentation

check documentation

review docs & design

How we
THIS METHOD STATEMENT ASSUMES THAT A CONCEPT DESIGN EXISTS AND THAT THE COST OF THE COMPLIANT DESIGN HAS BEEN ESTABLISHED. 1. Receipt of information Check for completeness Review documentation and design Meet with client to understand constraints and objectives for the project Take guidance on important areas of the design and life cycle requirements Ensure functionality of the project is fully understood Understand how the design interfaces with other elements of the overall project 8. Internal works shop to cover construction issues, design , program and commercial factors 9. Review of the design to agree the areas of design that should remain untouched and the areas most likely to effect a cost saving. This selective approach ensure the design integrity is not compromised in the recommendations 10. Stakeholders on the VE process make recommendations which are tested in the market as required to ensure validity. 2. 3. 4. 5. 6. 7.

meet client to understand the project guidance on design & lifecycle requirements from client ensure functionality is fully understood understand design interfaces with other elements hold internal workshops to cover all aspects review design integrity value engineering recommendation issue VE recomendation to client client VE workshop provide VE report cost plan and program to client obtain samples of VE options and obtain sign off from client sign off of cost plan design & other activities to proceed

VE
Hamilton Design have undertaken numerous projects where the cost of constructing a project has been significantly reduced through examining the materials, construction methods and design of a building,
using locally sourced alternative products and materials to deliver a result, which is identical in look and feel to the original design, but significantly less expensive to construct. It is a primary tenet of value engineering that basic function and feel of the design and form of the building be preserved and not be reduced as a consequence of pursuing value improvements.

11.

Recommendations and report is prepared for issue to the client for review. Provisional costs and delivery details are prepared to provide a guidance on ball park potential savings

12.

Workshop is arranged with the client and other stakeholders in the project to review the preliminary VE recommendations.

A major strength of the Hamilton Design Team is their knowledge and understanding of the construction process and international standards, having completed hundreds of D&B projects. This, coupled with an unrivalled experience of the GCC market has allowed Hamilton Design and Hamilton Fit-Out to develop expertise in value engineering projects.

13.

Actions agreed and in principle agreement to the approach is provided. At this stage the procurement methodology must be agreed as this could potentially affect further cost saving opportunities

14.

The agreed VE approach is then validated and a preliminary elemental cost plan is prepared to demonstrate overall project value. A high level program is agreed in coordination with the main project program. The high level program will indicate the date required to order to comply with the project time frame

15.

Samples are obtained of all VE option materials along with proof of specification compliance. The samples are signed off by authorised person in the clients project team project team.

16. 17.

The cost plan is signed off by the client and other project stakeholders. Design and other activities proceed as per the project plan

There are other processes that can be followed and the process will largely be dictated by the clients requirements and the overall project set up and objectives. The procurement strategy will determine how the VE is approached as the methods will change depending upon whether this is done by the designer and the work is subsequently tendered or if the project is a design build.

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Value Engineering

workshop
VE Workshops are conducted using a multidisciplined team approach which include such professionals as design, architectural, structural, civil, mechanical and electrical engineers as deemed relevant for the disciplines being studied.
This structure allows the involvement of the Owner, Design Consultant and Construction Manager. The team approach used for VE studies are comprised of three specific phases: PHASE I PHASE II PHASE III PRE-STUDY PREPARATION PHASE VE STUDY PHASE POST VE STUDY PHASE

PHASE I

PRE-STUDY PREPARATION

Coordination of the VE effort is vital to a projects success. Clear communication between Design Consultants and the Owners representatives, well defined shared responsibilities and a constant focus on the goal of the VE effort will produce results.

PHASE II

VE STUDY

Value Engineering is a systematized approach for isolating high cost areas in design and arriving at the best balance between cost, performance and quality. The basic VE job plan consists of the following five stages: 1 Information Stage Gather all available facts Build a cost model Select components of the model having the highest potential cost savings Analyse functions of selected items 2 Allocate the current estimated cost to each function and determine the basic function worth Creative Stage Generate a wide variety of ways to provide the basic functions and any required secondary functions by using brainstorming techniques. 3 Analysis Stage Alternative design proposals are evaluated on a life cycle cost basis utilizing cost estimates approaching the same level of detail as the current cost estimate for the existing design. 4 Development Stage List all alternatives or combinations of alternatives which have a significant cost savings potential. Obtain additional information on remaining alternatives such as Life Cycle Cost analysis. 5 Seek technical assistance from suppliers and specialists. Presentation Stage Select the best alternatives to meet the basic functional requirements.

PHASE III
1 2 3 4 5

POST VE STUDY

Prepare a formal VE report summarizing results of the study including the following: Executive Summary Introduction Project Goals and Objectives VE Study Methodology and Analysis VE Study Recommendations

DIFC
H a m i l t o n I n t e r n a t i o n a l Va l u e E n g i n e e r i n g

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VE Success

story
One example of VE was where the original construction cost of a major recently completed Hamilton project was in excess of 165 million. However, following a detailed study of the original design and construction processes, designers at Hamiltons were able to save the Client over 50 million Dirhams without compromising the design intent of the building. The most important project in 2009 for HIH has been design and fit out work for the new Formula 1 venue,Yas Marina Circuit in Abu Dhabi.

Formula 1 Yas Marina Circuit

Abu Dhabi

This has been a tremendously prestigious and exciting project. Yas Island staged its first race at the beginning of November the final round of this years Grand Prix circuit. CWCT had the main contract and appointed Hamilton International to fit-out 25 separate buildings on the track, including the main administration building, media centre, team buildings, race control and the prestigious Shams Tower, from where the Royal family viewed the race.

At the peak, we had upwards of 2000 operatives on site at any one time, including around 1000 of our own staff. We met a very tight schedule and budget and completed the project on time.

One area of F1 which was a great success was the quality of the joinery work, which was manufactured at Hamiltons joinery in DIP A particularly challenging . piece Hamiltons manufactured was a feature element of wall-cladding, over 6 meters high, using the latest CNC routing technology to carve the names of F1 drivers throughout the years. The cladding feature formed a stunning backdrop to the media centres main reception.

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our ultimate objective is to deliver great value

Hamilton International Design & Fit-Out, Hamilton International Holdings Head Office Sheik Zayed Road Interchange 4 T: +971 4 399 0011 F: +971 4 399 0013 Design & FFE Commercial & Operations Business development

www.hamilton-intl.com P. O. Box 50861 Dubai UAE