Curriculum Vita

Mamta Singh

Career Objective To work with sincerity for my employer and extend my best efforts and cooperation for the growth of the organization and carve an excellent career for myself. Current Experience and Responsibilities

I started working with Hewitt Associates on July 2009 as Team Member. I gained expertise in taking Health Benefits Annual Enrollment, Payroll, Retirement & Savings, Training, Recruiting and Applicant for different US clients I have helped in Team process improvement, implementing designing study material, standard operating procedures update, I have helped Manager in daily activity like attendance, transport tracking and timely reporting, performance reporting, SL reporting and making daily worksheets and graphs. Worked as Quality Analyst and Trainer and got promoted as Team Developer and working in the same profile for last 1 year.

Quality Analyst:

My role as quality assurance specialist included evaluating associates on their given assignments and providing feedbacks. To give training in special domains and process and mentor them through the certification process, after certification help them in their learning curve. Motivational sessions and one-one feedbacks for tailoring their workspace and developmental prospects.

Trainer: Act as a participant for developing curriculums towards the improvement of industrial and community contacts with the use of vocational guidance curriculums. Actively take part in various programs such as staff actions, conferences and meetings. Having a systematic approach to training, an understanding of design, tailored training and an appreciation of the challenges trainers face Knowledge of HR and the strategic developments in the HR/T&D world Understanding of key techniques evaluation, transfer of learning (putting learning in to practice in the workplace). Able to develop policy and strategy. Aware of sources of advice, materials, suppliers and contacts.

An ambassador of training and development; able to promote new approaches to learning and development as appropriate. Excellent consultancy skills; able to use training to change and organize the organizational development. To conduct online and class room trainings to batch for different payroll domains and developmental courses like effective communication, cultural diversity , adapt to changes and power of world views. To give trainings to New Hire about organizational values and policies. To prepare them for future organizational adaptability and to absorb the hierarchy.

Team Developer:

My role included conduct effective group meetings, constructively manage conflict during a group encounter, setting performance Goals. Meeting the client deliverables as per organizational needs for clients like Rockwell Automation. Pepsi and Coke. To hire new associates and help my Service Manager to interview them. Manage the new hire data from day one, manage people soft and personal excel files. I have completed 2.5 years in Hewitt associates in July 2010 that makes total experience of 41 months.

Prior Experience

I joined Convergys India Pvt. Ltd. as a customer service executive I joined as a fresher and experienced professional responsibly for answering phones, customer enquiries, queries, and questions for American Express. I got promoted as senior customer service executive within 9 months. I worked there for 13 months from April 2008 till May 2009.

Key Skills: Excellent interpersonal & communication skills with strong customer focus & high level of drive, energy & accuracy. Ability to work in a multi-cultural environment and perform multi-functional tasks simultaneously while copying with strict deadlines. Deploying business processes to ensure objectives are met and timescales are adhered to.

Computer Literacy

I have experience of working on Microsoft Applications like Word, Excel, Power Point, Cisco, CRM, IBM lotus/Outlook Databases.

Worked on various tools and calculators like Microsoft quicken, Citrix , Ultra and Variant.

Academic Qualification Xth from C.B.S.E Board. with 82% aggregate XIIth from C.B.S.E Board with 80% in PCMB combination BSc Zoology (Hons) from Delhi University, Maitreyi College with 74% aggregate. Personal Information Date of Birth: Fathers Name: Languages: Email Id: Hobbies: Contact no: Permanent: 05 Dec 1984 Subodh Kumar Singh English, Hindi mumu_533@yahoo.co.in Traveling, Bird watching and Videogames 9999318503 RZC-25A, Gurdware Wali Gali, Mahaveer Enclave, New Delhi -110045 01/24/2011 New Delhi

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