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Training and Consulting Course schedule March August 2008

www.festo-didactic.co.uk

Training needs assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Post course clinics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Course schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Organisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

General booking conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Registration form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Planning for success

The Festo Competence Model

The perfect interplay of three main factors is essential in order to successfully put knowledge into practice at a company: people, technology and organisation. These factors lay the foundations for top performance and financial success. The Festo Competence Model combines social, logistical and technical skills to form a success-oriented model for initial and further training.

The unique value of Festo Training & Consulting

Supporting excellence in UK manufacturing industry

Manufacturing knowledge Festo is a global engineering and manufacturing company as well as a training and consulting organisation. We operate within the same economic sector as our clients and have experience of the challenges and opportunities that exist giving us a level of understanding not normally available through training & consulting companies.

Enabling clients Our aim is to enable clients to move from help to self help. We seek to involve the client as much as possible, so they are enabled to repeat or multiply the positive impact of our involvement without relying on specialist external support.

Support in three dimensions Festo Didactic offers a wide scope of training services in: Technology: helping clients develop the technical capabilities of their company and people resulting in greater effectiveness and innovation Organisation: supporting the continuous improvement of clients core processes leading to improved efficiency People: assisting the development of communication and management skills, increasing the capability and commitment of clients greatest asset their people

Sustainable commitment to people and technology

Festo Global player in Automation, Training and Consulting

11,500 people worldwide are working towards innovative advances in the production of capital and consumer goods. This reflects Festos philosophy of full partnership and close proximity to more than 300,000 customers in over 200 industries, realised via 250 Festo locations and 56 national Festo companies.

The focus of all activities is on people and technology. From its foundation, Festo has seen itself as a strong partner and an integral component of societies and business worldwide.

Open Courses

Open courses for technology, people and organisational development

Our Open Course program includes more than 2,900 courses in over 39 languages and is attended by 42,000 participants worldwide. Courses are typically run at Festo locations or In Company to provide clients with a greater focus on the requirements of their business, increased flexibility and reduced expenses. Many customers take advantage of our Training Needs Assessment to identify skills gaps prior to booking courses as well as our Post Course Clinic service which helps ensure knowledge and skills are applied in the workplace.

Open courses in the areas of: Technology & Applications Management Development Communications Skills Development Team Development Process Development & Re-Engineering Product Training

Structured Development Programs

Courses, workshops, best-practice events and corporate strategy games

When a clients or an individuals training needs require either a series of courses or adaptation of standard course content, it is common for us to design a Structured Development Program. These programs may include skills assessment, a variety of learning opportunities and methods and an element of ongoing coaching. They work towards developing specific capabilities and may take place over a number of months or years.

Structured Development Programs can include elements from a wide range of disciplines: People Problem-solution processes Moderating teams Efficient communication Intercultural competence Management skills Technology Pneumatics, hydraulics Manufacturing automation Control engineering PLC technology Robotics Sensors Organisation Process optimisation Pull production Equipment efficiency and setup optimisation Value-stream analysis Target engineering Customer centricity

Customer Specific Projects

Customer Specific Projects are designed to deliver against defined business objectives

When a customers needs extend beyond a training program additional support is required. Such customer projects are focused on delivering defined improvements against agreed business objectives and KPIs. Festo Didactic run projects using a proven four step structured approach based on the principals of I-D-E-A (Identify, Develop, Engage, Apply). Using this approach we ensure that: the process is effective, the people are involved, the clients management is enabled and the desired goals are delivered.

Principles Usage of sturdy, tried-andtested processes Complete elimination of errors and malfunctions Identification and resolution of the true causes of problems Optimisation of all process factors Close communication with machine operators Cleanliness, order, discipline and standardisation as the basis for quality

Benefits and results Improvement in the qualification of all employees Increase in machine efficiency by up to 40% Reduction in errors and rejects by up to 90% Reduction in unexpected machine downtime by up to 90% Practically no accidents Format: workshop and project in the company.

Customer Specific Projects are run using the I-D-E-A process ensuring the client is enabled and business results are achieved.

Training needs assessment

Defining and planning business oriented technology training programs.

To ensure there is an appropriate return on any investment in training, it is important that the content matches the needs of those attending. Identifying these needs in relation to equipment, processes and wider business objectives is an essential step in the development of an effective training programme. Conducting a training needs assessment will gather all of the relevant information to allow the process to proceed.

The assessment process This consultancy service investigates and reports in 3 key areas. Technology: Question papers relating to the individual subjects being assessed are used. These papers provide feedback on the levels of knowledge in 3 areas, Fundamental principles Components and symbols Drawings and documentation Selected individuals are also questioned about equipment and technologies used in the production environment.

Production process: A guided tour of the production line(s) is undertaken to gather information about the processes, equipment and technologies in use. This detail is vital to identify the current knowledge gaps and establish the level and scope of any training plan. Applications identified from the plant can also be used in any subsequent training.

Booking: call 01604 667584 or www.festo-didactic.co.uk

Business: A discussion with the department manager is arranged to establish the training needs from a business perspective. Are there specific targets that are being sought, which KPIs are to be measured, are there defined standards to be achieved? Any training plan should reflect and complement these business needs and ensure that any training carried out is working towards achieving the stated business goals. Target Group Those who will be included in any training program. Department / Engineering manager.

Outcomes On completion of the investigation of training needs, a report is compiled and reviewed with the customer. The content includes: Detailed information on the current level of knowledge of those assessed, in relation to the selected technology and subject areas. An overview of the related equipment and technologies found in the production environment. An analysis of the difference in current knowledge and technologies/equipment in use. An outline of the potential impact on defined business objectives and KPIs. Recommended actions that would enable the client to enhance the key business objectives identified. This document may then be used to plan an integrated development program that will have a direct impact on business results.

Duration This service is offered on the basis of a daily fee for time spent on the clients site. However, the fee covers not only the on-site time but also all travel costs and related offsite consultancy to collate findings and prepare the report. The number of days required will depend upon the size and complexity of the environment, and the number of personnel to be individually assessed. Reports are normally collated and delivered to the client within 10 working days of the final on-site visit.

Ordering information Training needs assessment 12193074 Price 1100.00 per day

Booking: call 01604 667584 or www.festo-didactic.co.uk

Post Course Clinics

Maximising return on investment in technology based training programs.

What is the first thing that people do when they leave a training course? They start to forget what they have learned. Even the very best training can be rendered worthless if the information put across during the course is not retained. Research suggests that as much as 50% of the acquired knowledge can be lost within a few weeks of the training event if there is no opportunity to use it. In order to get the best value from any investment in training, it is important that the skills and knowledge learned during the training are applied and practiced in the workplace as soon and as often as possible. The Post Course Clinic is designed to assist in the transfer of skills and knowledge into practice.

Clinic Structure The clinic takes place at the clients site. It is important to be as close as possible to the working environment for which the training had been planned. Clinics follow a structured approach to maximise the value of the process for both employee and employer. Initial Consultation: A meeting with the person who organised the original training provides initial feedback on the course and attendees. It provides an opportunity to discuss reactions and feedback from the course participants.

Certificate Presentations: City & Guilds or other certificates are presented as appropriate. It is often forgotten that it is not only the employer who makes an investment in training. The attendees invest their own effort and time. Recognition of such effort can help enhance the learning process for the individual resulting in greater commitment and motivation to fully utilise the training experience. Open Surgery: Course participants are able to visit the specialist trainer to discuss any issues or difficulties that may have arisen when transferring the training to their own working environment. Using material from the training the trainer provides specialist coaching advice to assist understanding in relation to the clients own applications.

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Booking: call 01604 667584 or www.festo-didactic.co.uk

House Calls: The specialist trainer is available to visit course attendees in their workplace. This enables the trainees to discuss and show specific applications or situations that continue to provide a challenge. This on the job coaching provides a rich source of learning as it focuses on individual needs in the real world Health Check (optional): During the contact with course participants, the trainer will introduce questions which form part of a structured survey. This will allow the opinions of the training personnel, coaching support and related operational challenges to be collated in order to assist the client in determining the direction of ongoing development programs in alignment with business objectives. Follow up consultation: A closing meeting with the responsible manager will confirm support provided, discuss feedback received on the day, pass on any observations and make recommendations, where appropriate, on how the development process may be continued.

Target Group Generally, the clinic format is most effective in situations where 4 or more people from the client have attended the same training. Tailored coaching services are available for smaller groups or individuals. Timescale For a clinic to deliver full value it is very important that it is carried out within 5 weeks of attending the related training course. Duration Clinics are offered in either full or half day format, depending upon the number of individuals to be supported and the needs of the client. A program of linked clinics can also be arranged to provide longer term coaching support if so required.

Outcomes Clinics will: Provide feedback to the client on the effectiveness of training Assist in the implementation of training processes and procedures Build awareness of individual attendees skills and knowledge Identify and help address personal support required to transfer training into practice Accelerate and increase the transfer of acquired knowledge and skills in to practice Guide the client on how best to continue development programs in support of business goals

Ordering information Post Course clinic: half day clinic 12147690 full day clinic 12193073 personal coaching day 12147687 Price: 1200.00 per day

Booking: call 01604 667584 or www.festo-didactic.co.uk

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Notes

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Open Course Schedule March August 2008

Topic Area and Course title in the months ... Technology Introduction to Pneumatics Design & Maintenance of Pneumatic Systems Introduction to Electro Pneumatics Mechatronics Level 1 Mechatronics Level 2 Introduction to Hydraulics Proportional Hydraulic Control Hydraulics Control Systems Introduction to PLCs Siemens S7-300/400 Basic Maintenance & Troubleshooting Siemens S7-300/400 PLC Programming Siemens S5 Basic Maintenance & Troubleshooting Siemens S5 Intermediate Maintenance & Troubleshooting Allen Bradley SLC 500 Basic Maintenance &Troubleshooting Allen Bradley PLC-5 Basic Maintenance & Troubleshooting Allen Bradley ControlLogix PLC Basic Maintenance & Troubleshooting. Mitsubishi FX, A & Q series Fundamentals & Troubleshooting Electrical Health & Safety Competency for Non-electrical personnel. Industrial Electrics & Control Fundamentals Part 1 Electrical Drives Competency Introduction to FluidSIM Pneumatics Organisation Effective Project Management Planning for success with the Balanced Score Card Lean production' business game People Oh Norman Consultative sales skills in manufacturing & engineering industries Service Ambassador Communication Skills for Service Engineers Service Ambassador Advanced Communication Skills for Service Engineers The Embedded Coach Fundamental Coaching Skills for Managers Presentation Skills Dont Just Feed Me Chicken! Coaching Principles to Engage, Enable and Empower Employees For the latest schedule visit www.festo-didcatic.co.uk/training

Mar 31...2

Apr

May

Jun 2...4 23...25 9...11

Jul

Aug 18...20 11...13

4...6 & 1820 7...9 3...5 19...21

28...30 7...9 16...18 12...14 3...7 10...14 31...4 31...4 31...4 10...14 17...18 10...14 6 11...13 11...12 8...9 21...25 14...16 21 12...16 78 19...23 23...24 16...20 14...18 28...2 19...23 2...6 2...6 2...6 21...25 7...11 30...31 19...23 16...20 16...20 4...8 18...22 7...11

18...20 23...24

20...22 18...19 7...8 23...24

4...5 4...6 22

1314 2426 22 25

Booking: call 01604 667584 or www.festo-didactic.co.uk

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Technology

Triple skills Experience For over 40 years, we have been providing support for all development stages of automation technology. Our seminars use the latest technology.

Close collaboration with our parent company ensures access to the latest machines and systems, while our trainers have first-hand expertise.

Innovation We place tough demands on our training. At our seminars, you will notice the difference compared to other training providers. We provide new answers to long-standing questions that help you to make decisive steps in your company plans.

Vision Our trainers are active in their trade, and know the areas of work of your participants. This knowledge extends beyond purely technical requirements to questions concerning topics such as Just in time, TPM and Kanban.

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Technology

Pneumatics

Introduction to Pneumatics

P111

Designed as a general introduction to the subject of pneumatics, the course aims to familiarise delegates with the design, construction and operation of pneumatic components. This includes the interpretation of circuit diagrams and symbols as well as the construction of control systems. The course covers the use of compressed air for pneumatic control and as a signalling medium. A complete overview is given, covering compressors, storage, dryers and distribution as well as the design, construction and operation of a range of actuators, valves and ancillary equipment. The relevant ISO symbols are introduced and included in the circuit diagrams. Practical sessions give delegates the opportunity to put theory into practice. Working from the diagrams they have produced, delegates have to select the correct components from a range of equipment and build the circuits, making the necessary adjustments for pressure, flow and sequence. A strong emphasis is placed on safety and appropriate working practices throughout the course, especially during the practical sessions.

Course Summary

Target Group

All personnel involved with the design, installation and maintenance of industrial pneumatic equipment and basic control systems. General engineering background. Advantages and disadvantages of air SI units and conversions Theory of air and gas laws Overview of compressors, dryers and distribution The service unit Single acting cylinders Directional control valves ISO symbols Direct and indirect control Valve port labelling Double acting cylinders Circuit diagram layout Component layout Logic valves including shuttle valves, two pressure valves Speed control including flow control valves, quick exhaust valves Timing valves

Previous Knowledge Syllabus

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Pneumatics

Technology

Training Outcomes

On completion of this course, participants will be able to: 1. Understand the units and measurement scales associated with compressed air systems 2. Recognise pneumatic symbols drawn to the relevant standards (ISO 1219) 3. Understand the functioning of standard pneumatic cylinders and valves 4. Read pneumatic circuit diagrams 5. Construct simple pneumatic controls 6. Understand safe practice N.B. Course contents are only a guide and will be covered as far as time permits. Courses take place over three days and are available in-house or at one of our national training centres. Practical exercises are used throughout the whole course. Candidates will also use FluidSIM, a Festo software package for the design and simulation of Fluid Power circuits. Introduction to Pneumatics (P111) can also be delivered in a self-study format using FluidStudio. This training software program is available on CD Rom or through Web Based Training. To download a free demonstration of FluidStudio and FluidSIM visit www.festo.com/en/fluidsim 825.00

Course Duration

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

17

Technology

Pneumatics

Design, Assembly & Maintenance of Pneumatic Controls

P120

Designed to familiarise delegates with the control methods used for more complex pneumatic circuits, the course aims to improve design, fault finding and maintenance techniques and skills. The course carries on from the 'Introduction to Pneumatics (P111)' course, continuing with the use of pneumatic controls. It introduces more complex control circuits and requires previous knowledge of valve operation, circuit symbols and reading diagrams. Delegates design and construct multiple actuator circuits and investigate the various methods for overcoming trapped signals. Circuit diagram layout and labelling is explored with emphasis on the need for relevant documentation. Logical fault finding procedures are introduced using motion diagrams and function charts as well as practical exercises. A strong emphasis is placed on safety and appropriate working practices throughout the course, especially during the practical sessions.

Course Summary

Target Group

All personnel involved with the design, installation and maintenance of industrial pneumatic equipment and pneumatic control systems. General engineering background and course 'Introduction to Pneumatics (P111)'. Review of symbols, circuit diagram layout Multiple actuator circuits Co-ordinated motion with more than one cylinder Sequence analysis Motion step diagrams Function chart Methods for overcoming trapped signals Two hand start control Logical approach to fault finding Fault diagnosis and remedy Pneumatic sequencer

Previous Knowledge Syllabus

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Pneumatics

Technology

Training Outcomes

On completion of this course, participants will be able to: 1. Understand fundamentals and terminology of pneumatic control engineering 2. Read, interpret and construct motion diagrams and function charts 3. Adopt methods for overcoming trapped signals in pneumatic control circuits 4. Design and compare methods of sequence control 5. Follow logic fault-finding procedure 6. Label circuit diagrams and machines in methods suitable to assist maintenance N.B. Course contents are only a guide and will be covered as far as time permits. Courses take place over three days and are available in-house or at one of our national training centres. Practical exercises are used throughout the course. Candidates will also use FluidSIM, a Festo software package for the design and simulation of fluid power circuits. To download a free demonstration of FluidSIM visit www.festo.com/en/fluidsim 825.00

Course Duration

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

19

Technology

Pneumatics

Introduction to Electro-Pneumatics

EP211

Designed as a general introduction to the function and operation of pneumatic and electrical equipment used in simple Electro-Pneumatic controls, the course covers the design and practical construction of such circuits. The course deals with the control of pneumatic actuators using electrical sensing and switching devices. Electrical principles are covered at a basic level, but some previous knowledge of pneumatic equipment is required. Both functions and operation of switches, relays, solenoid- operated valves and proximity sensors are included and delegates put theory into practice with practical exercises. Working from pneumatic and electrical circuit diagrams they have produced, delegates have to select the appropriate equipment and build control circuits. A strong emphasis is placed on safety and appropriate working practices throughout the course, especially during the practical sessions.

Course Summary

Target Group

All personnel involved with the design, installation and maintenance of industrial Electro-Pneumatic equipment and basic control systems. General engineering background. Overview of pneumatic symbols Electrical symbols Electrical contact specification Electrical logic connections Solenoid valves Open and closed loop control Relays Proximity sensors Pneumatic speed control Multi-cylinder control, sequential and conditional control Motion diagram Single continuous cycle Time delay

Previous knowledge Syllabus

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Pneumatics

Technology

Training Outcomes

On completion of this course, participants will be able to: 1. Read and understand Electro-Pneumatic circuit diagrams 2. Design Electro-Pneumatic circuits 3. Understand fundamentals and terminology of Electro-Pneumatic control engineering 4. Understand the function and operation of a range of proximity sensors 5. Read, interpret and construct motion diagrams 6. Understand Pneumatic symbols 7. Understand Electro-Pneumatic symbols 8. Construct multi-cylinder control circuits N.B. Course contents are only a guide and will be covered as far as time permits. Courses take place over three days and are available in-house or at one of our national training centres. Practical exercises are used throughout the course. Candidates will also use FluidSIM, a Festo software package for the design and simulation of fluid power circuits. To download a free demonstration of FluidSIM visit www.festo.com/en/fluidsim 825.00

Course Duration

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

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Technology

Pneumatics

Specification and Application of HACCP Compliant Pneumatic Equipment in Food Processing & Packaging

HACCP

Designed as a guide to the subject of pneumatics within the Food Processing and Packaging Industry. The course aims to familiarise delegates with the special requirements relating to the specification of pneumatic equipment appropriate to ensure food safety and reliable operation within the Food Processing and Packaging environment. The course uses a combination of short learning modules and practical exercises to convert knowledge and understanding into competency based learning outcomes. Section 1 covers basic knowledge about the Food Processing and Packaging Industry. Delegates will learn about the standards and directives to be followed during the conception of pneumatic systems and machines with specific reference to HACCP, surface finishes, materials and good engineering practice. Further information is provided on Zones and the operational environment within The Food Processing and Packaging Industry. Section 2 covers the selection of pneumatic components for specific zones and how Festo products are designed to accommodate the relevant standards and directives. The knowledge gained can be applied to automation products from other technologies and manufacturers.

Course Summary

Target Group

All personnel involved with the design, installation and maintenance of pneumatic equipment used in the Food Processing and Packaging Industry. Trends Standards and Directives Hazard Analysis and Critical Control Point Process (HACCP) Zones Equipment design Materials Compressed air quality to DIN ISO 8573-1 IP Protection Cleaning Processes Component selection for food contact zones Component selection for splash zones Component selection for non-food contact zones

Syllabus

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Pneumatics

Technology

Training Outcomes

On completion of this course, participants will be able to: 1. Understand the impact of Standards and Directives applicable to the Food Processing and Packaging Industry 2. Understand the HACCP process and importance to food safety 3. Recognise zones within manufacturing systems 4. Understand cleaning processes and their impact on equipment 5. List the main requirements for easy-to-clean, hygienic equipment design 6. Evaluate the suitability of equipment for food contact, splash and non-food zones 7. Select pneumatic equipment suitable for food contact, splash and nonfood zones Courses are completed in one day and are available in-house or at one of our national training centres. 300.00

Course Duration Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

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Technology

Pneumatics

Introduction to Festo Software tools

Course Summary

Designed as an in-depth guide to the Festo design tools software suite, this is primarily a course for maintenance and design personnel who are directly involved with the specification and design of pneumatic control systems. The course covers the most commonly used Festo design software tools. These cover the correct specification of components from the Festo product range that will meet the performance criteria for a given application. By inputting data such as masses, forces velocities and inertias the software will determine which components will perform to their optimum, thereby reducing design and commissioning time. Practical keyboard sessions give the delegates an opportunity to put theory into practice by working from either prepared exercises or an application of their own. The delegates must identify the correct components required for the application and compile a parts list. They will also identify the accessories required to meet the needs of the application. A strong emphasis is placed on safety and appropriate working practices throughout the course, especially during the practical sessions.

Target Group Previous Knowledge Syllabus

All personnel involved in the specification and maintenance of pneumatic systems. Basic keyboard and computer literacy skills FluidDRAW pneumatic circuit design tool ProNeu sizing and selection of pneumatic actuators and control valves Gripper sizing and selection tool Shock-absorber sizing and selection tool Vacuum generator and accessories tool ProDrive Rodless cylinder selection tool Moment of Inertia calculation tool DKI Product and Accessories selection tool

Training Outcomes

On completion of this course, participants will be able to: 1. Understand the terminology and technologies used within the pneumatics industry 2. They will also be able to correctly specify a range of products to meet the solutions criteria N.B. Course contents are only a guide and will be covered as far as time permits. The course is completed in one day and is available in-house or at one of our national training centres. Practical exercises are used throughout the whole course. On application

Course Duration

Price

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Pneumatics

Technology

Servo Pneumatic Training

Course Summary

Tailored to your own application, the Servo-Pneumatic training course provides the right balance of information and practical experience enabling candidates to develop a skills base confident in the use of new technology. This personalised training programme will develop the knowledge and skills of staff enabling them to optimise performance of the control technology within individual systems and accurately interface with other equipment, increasing competitive advantage. The course includes the development of a project plan which will maximise the efficiency of machinery and reduce plant down-time, while educating candidates on all aspects of Servo-Pneumatic positioning. On completion of the course, the delegate is left with a comprehensive understanding of Servo-Pneumatic Positioning, enabling the candidate to become fully self-sufficient on future projects. A strong emphasis is placed on safety and appropriate working practices throughout the course, especially during the practical sessions.

Target Group Previous Knowledge Syllabus

All personnel involved with the design, installation and maintenance of Servo-Pneumatic Control Systems. A basic knowledge of pneumatic and electrical systems is useful. Some basic PC skills are also required. Basic introduction to Servo-Pneumatic Positioning Installation guidelines Commissioning a servo-pneumatic system Multiple axis control Introduction to WinPisa software Overview of additional features and options

Training Outcomes

On completion of this course, participants will be able to: 1. Commission 2. Fault find 3. Program an SPC 200 Servo- Pneumatic Controller 4. Interface with an external controlling device (e.g. PLC) N.B. Course contents are only a guide and will be covered as far as time permits. Courses can usually be completed in one day and are available in-house or at one of our national training centres. Practical exercises are used throughout the course. On application

Course Duration

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

25

Technology

Pneumatics

Introduction to Valve Terminal Technologies

Course Summary

Designed to give a good understanding of the technologies and benefits involved in mounting valves on a common terminal rail. The course aims to familiarise delegates with the terminology, configuration, technology and operation of components used on Valve Terminals and Valve Islands. This includes the interpretation of control circuit symbology as well as the construction of pneumatic valves and possible configurations, an overview of the various addresses for the pneumatic valves, input/output devices, valve configurations and basic diagnostic techniques. Practical sessions give delegates the opportunity to put theory into practice. Working from the control diagrams they have produced, delegates have to select the correct components from a range of equipment and construct a Valve Terminal, making the necessary adjustments for optimum performance. A strong emphasis is placed on safety and appropriate working practices throughout the course, especially during the practical sessions.

Target Group Previous Knowledge Syllabus

All personnel involved with the design, installation and maintenance of pneumatic control systems. General engineering background. The Festo Compact Performance product range Introduction to the CP Valve Terminal range Hands-on workshops for Multi-Pole versions of: CPVT type 10 terminals CPA type 12 terminals Fieldbus System overview Component identification and specification Electrical input & output devices Integrated "Top Hats" On completion of this course, participants will be able to: 1. Understand the terminology and technologies used within the Festo CP Valve Terminal range 2. They will also be able to specify a range of pneumatic valve and electrical input/output devices N.B. Course contents are only a guide and will be covered as far as time permits. Courses are completed in a day and are available in-house or at one of our national training centres. Practical exercises are used throughout the whole course. On application

Training Outcomes

Course Duration

Price

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Pneumatics

Technology

Introduction to Energy Saving

Course Summary

Designed as an overview of the climate change levy, and the products and services available to save compressed air costs. The course covers the correct installation and safe use of pneumatic components, with an overview of the effects of the climate change levy tax. The correct selection of pneumatic components is also covered as well as products and services available to achieve high energy saving, whilst maintaining efficiency.

Target Group Previous Knowledge Syllabus

All personnel involved with the installation, specification and safe use of pneumatic components. Basic pneumatic knowledge. What is the climate change levy? What effect does it have? Discussion on air quality and the effect of contaminated air Products associated with the efficient use of compressed air How to select the correct components Correct installation Energy saving services Maintenance requirements Health and safety

Training Outcomes

On completion of these courses the participants will be able to: 1. Understand how to select pneumatic components 2. Understand how to install pneumatic components 3. Understand how to maintain and safely use pneumatic components 4. Know what products and services are available to achieve energy saving N.B. Course contents are only a guide and will be covered as far as time permits Course take place over four hours and are available in-house or at one of our national training centres. Practical exercises are used throughout the course. On application

Course Duration

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

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Technology

Mechatronics

Mechatronics Level 1

M111

The course introduces the various control media used in automation systems and explains the operation of some of the components used to allow the delegates to compare control methods. The course covers the control of pneumatic actuators using pneumatic and electrical signalling devices together with the use of PLC's. The construction and operation of valves and sensors is investigated and used in the construction of control circuits. Solutions to control problems are written in Ladder Diagram and Statement List format. Circuit diagrams using standard symbols are also developed and used during practical exercises. On completion of the course, the delegate is left with a comprehensive understanding of various control methods and practical experience of the components and their role. A strong emphasis is placed on safety and appropriate working practices throughout the course, especially during the practical sessions.

Course Summary

Target Group

All personnel involved in the design, installation or maintenance of systems that contain pneumatic, electro-pneumatic and PLC equipment. General engineering background. SI units and conversions Symbols for pneumatic and electrical equipment Function and operation of pneumatic valves Speed and pressure control Comparisons of pneumatic, electric and PLC control Logic functions Relays Proximity sensors Programing PLC's in Ladder diagram, Statement list System documentation Sequence control

Previous Knowledge Syllabus

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Mechatronics

Technology

Training Outcomes

On completion of this course, participants will be able to: 1. Read and understand pneumatic circuit diagrams to recognised international standards 2. Read and understand simple PLC programs 3. Recognise pneumatic and electrical components and understand their functions 4. Recognise the component parts of simple PLC systems and understand their functions 5. Construct simple pneumatic, electro-pneumatic and PLC control circuits 6. Understand and generate simple PLC programs 7. Determine how pneumatic, electro-pneumatic and PLC systems interface to each other 8. Compare pneumatic, electro-pneumatic and PLC systems as solutions to simple applications N.B. Course contents are only a guide and will be covered as far as time permits. Courses take place over three days and are available in-house or at one of our national training centres. Practical exercises are used throughout the course. Candidates will also use FluidSIM, a Festo software package for the design and simulation of fluid power circuits. To download a free demonstration version of FluidSIM visit www.festo.com/en/fluidsim 875.00

Course Duration

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

29

Technology

Mechatronics

Mechatronics Level 2

M211

Designed to develop the skills of the delegate, the course allows them to design and construct more complex control systems involving two or more cylinders and convert them to pneumatic, electrical or PLC control. The course requires previous knowledge to the standard of 'Mechatronics Level 1 (M111)', and continues to develop the same areas of control. Circuits involving logic, time delay and sequence control are designed and built using pneumatic, electrical and PLC equipment. Documentation for each type of control is produced and used for planning and construction. Motion diagrams and function charts are used to assist in fault finding. Techniques for overcoming trapped signals are introduced for each control method and included in the practical work.

Course Summary

Target Group

All personnel involved in the design, assembly or maintenance of controls containing pneumatic, electropneumatic and PLC equipment. Mechatronics Level 1 (M111). Review of details covered in 'Mechatronics Level 1 (M111)' including symbols, logic functions, and circuit layout. Conditional and sequence control using pneumatic, electro-pneumatic, PLC Ladder and Statement List Overcoming trapped signals Cascade circuits Use of flags Time delay Comparisons of control methods System documentation to include motion diagram, function chart, allocation list, Ladder diagram, Statement list, circuit diagrams

Previous Knowledge Syllabus

30

Booking: call 01604 667584 or www.festo-didactic.co.uk

Mechatronics

Technology

Training Outcomes

On completion of this course, participants will be able to: 1. Read and understand circuit diagrams for pneumatic, electro-pneumatic and PLC controls 2. Read and understand displacement step diagrams, function charts, ladder diagrams and logic diagrams. 3. Adopt methods for overcoming trapped signals in control circuits 4. Design circuits for the control of multi-actuator systems 5. Understand the function, design, technical data and symbols for contactless pneumatic and electronic sensors 6. Include timer functions in control circuits 7. Determine how pneumatic, electro-pneumatic and PLC systems interface to each other 8. Compare pneumatic, electro-pneumatic and PLC systems as solutions to simple applications N.B. Course contents are only a guide and will be covered as far as time permits. Courses take place over three days and are available in-house or at one of our national training centres. Practical exercises are used throughout the course. Candidates will also use FluidSIM, a Festo software package for the design and simulation of fluid power circuits. To download free demonstrations of FluidSIM visit www.festo.com/en/fluidsim 875.00

Course Duration

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

31

Technology

Hydraulics

Introduction to Hydraulics

H511

The course is designed to familiarise delegates with the construction and operation of hydraulic components. Investigating the construction and operation of a range of hydraulic equipment, the course covers the fundamental principles of hydraulics as well as the individual components. Valves controlling pressure, flow rate, sequence and direction of flow are included and practical exercises are used to demonstrate their operation, based on standard symbol circuit diagrams drawn by the delegates. Maintenance and a systematic approach to fault finding are also covered. A strong emphasis is placed on safety and appropriate working practices throughout the course, especially during the practical sessions. Particular attention is paid to the storage of pressure with accumulators or suspended loads.

Course Summary

Target group Previous knowledge Syllabus

All personnel involved with the design, assembly or maintenance of hydraulic systems. General engineering background. SI units and conversions Basic principles and definitions Drawing symbols The power pack Pump efficiency test Pressure limiting valves Hydraulic cylinders Directional control valves Valve port labelling Flow control, meter-in and meter-out Counter-balance valves Pressure compensated flow control Sequence valves Hydraulic motors Motor circuits Pressure regulation Pilot operated valves Accumulators Care of hydraulic oils Pipe sizing and installation Maintenance

32

Booking: call 01604 667584 or www.festo-didactic.co.uk

Hydraulics

Technology

Training Outcomes

On completion of this course, participants will be able to: 1. Understand the principles of hydraulics 2. Understand the basic functions of hydraulic systems 3. Understand the functions of valves (flow control, pressure control, directional control and non-return) 4. Recognise circuit symbols and diagrams to ISO 1219 5. Design and construct basic hydraulic circuits 6. Understand safe practice 7. Understand the functions of power packs, pumps, filters and reservoirs N.B. Course contents are only a guide and will be covered as far as time permits. Courses take place over three days and are available in-house or at one of our national training centres. Practical exercises are used throughout the course. Candidates will also use FluidSIM, a Festo software package for the design and simulation of fluid power circuits. To download a free demonstration of FluidSIM visit www.festo.com/en/fluidsim 925.00

Course Duration

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

33

Technology

Hydraulics

Proportional Hydraulic Control

PH711

Designed to familiarise delegates with the construction and operation of proportional hydraulic valves, the course investigates the function of control amplifiers. The course introduces the use of proportional, directional and pressure control valves and explains their construction, operation and response characteristics. The connection and adjustment of the control amplifier is explained and its operation investigated in the practical exercises. A Programable Logic Controller is used in the practical sessions, therefore the course includes an overview of its function and operation.

Course Summary

Target Group

All personnel involved in the installation and maintenance of proportional hydraulic devices and control systems. 'Introduction to Hydraulics (H511)' and 'Hydraulic Control Systems (H521)'. SI units and conversions Review of conventional hydraulic control Overview of PLC control Fundamentals of proportional control Proportional pressure relief valves Proportional amplifiers Measuring valve hysteresis Setting maximum and minimum valves Ramps Proportional directional control valves Setting valve flow rates Positional control of cylinders Link of proportional controls to PLC

Previous knowledge Syllabus

Training Outcomes

On completion of this course, participants will be able to: 1. Understand the fundamental principles of proportional control 2. Recognise the symbols and terminology used to represent and describe proportional hydraulic equipment 3. Recognise the component parts of a proportional hydraulic system and understand their functions 4. Construct, set and adjust simple proportional control circuits 5. Understand the part played by a PLC in the control system N.B. Course contents are only a guide and will be covered as far as time permits. Courses take place over four days and are available in-house or at one of our national training centres. Practical exercises are used throughout the course. Candidates will also use FluidSIM, a Festo software package for the design and simulation of fluid power circuits. To download a free demonstration of FluidSIM visit www.festo.com/en/fluidsim 925.00

Course Duration

Price

34

Booking: call 01604 667584 or www.festo-didactic.co.uk

Hydraulics

Technology

Hydraulic Control Systems

H521

Designed to familiarise participants with more complex hydraulic controls, the course introduces aspects of the electrical control of hydraulic systems. The course investigates the control of multiple actuator circuits and includes sequence and pressure dependant operations. The use of accumulators is covered and some of their applications demonstrated in the practical exercises. Delegates will use switches, relays and proximity sensors to solve control problems and both circuit and motion diagrams will be used for circuit planning and fault finding.

Course Summary

Target Group

All personnel involved in the design, installation and maintenance of industrial hydraulic devices and control systems. 'Introduction to Hydraulics (H511)'. No previous electrical knowledge is required. Review of power pack, valve symbols, circuit construction Multiple actuator circuits Accumulator applications Pressure dependant sequence Solenoid operated valves Electrical circuits, diagrams and symbols Relays Pressure switch System documentation including motion diagram, function chart Proximity sensors System design Practical fault finding

Previous Knowledge Syllabus

Training Outcomes

On completion of this course the participants will be able to: 1. Recognise the components of a hydraulic control system 2. Identify the switches and sensors used in the control system 3. Understand the function of solenoid operated directional control valves 4. Use circuit and motion diagrams to identify circuit operation and sequence 5. Design and construct basic hydraulic and control circuits N.B. Course contents are only a guide and will be covered as far as time permits. Courses take place over three days and are available in-house or at one of our national training centres. Practical exercises are used throughout the course. Candidates will also use FluidSIM, a Festo software package for the design and simulation of fluid power circuits. To download a free demonstration of FluidSIM visit www.festo.com/en/fluidsim 925.00

Course Duration

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

35

Technology

PLCs

Introduction to Programable Logic Controllers

E311

Designed to give delegates an introduction to PLC controlled systems, the course aims to familiarise them with the associated equipment and terminology, as well as the writing and implementation of simple programs. The course covers writing programs on a PC, downloading to a PLC, connecting the relevant hardware devices and running the program. Operation is monitored and faults identified on-line. Programs are written in both Ladder Diagram and Statement List format and particular attention is paid to documentation. A strong emphasis is placed on safety and appropriate working practices throughout the course, especially during the practical sessions.

Course Summary

Target Group

All personnel who require knowledge of the construction and operation of a PLC system, including the writing and implementation of simple control programs. General engineering background and a basic knowledge of control technology is advantageous. Previous knowledge of electronics or PLC's is not required. Components of PLC control systems Inputs and outputs Signal processing Central processing unit Logic functions Programing languages: Ladder Diagram, Statement List Program documentation Sequential control Flags On-line monitoring Timers Fault finding

Previous knowledge

Syllabus

Training Outcomes

On completion of this course, participants will be able to: 1. Understand characteristics of control systems 2. Understand logic and memory functions 3. Structure programs for PLC's 4. Understand components of PLC's such as central processing unit, inputs/outputs, timers etc. 5. Make effective use of pre-programing documentation 6. Understand ladder diagram PLC programs 7. Understand statement PLC programs 8. Construct simple control applications 9. Program PLC's N.B. Course contents are only a guide and will be covered as far as time permits. Courses take place over three days and are available in-house or at one of our national training centres. Practical exercises are used throughout the course. 875.00

Course Duration

Price

36

Booking: call 01604 667584 or www.festo-didactic.co.uk

PLCs

Technology

Programming of Programable Logic Controllers

E322

Designed to further develop delegates' programing skills, the course aims to improve their ability to convert control tasks to fully operational systems. The course continues on from the 'Introduction to PLC's (E311)' course, with the development of more complex control problems. Additional functions such as timers and counters are used with sequential and conditional programs plus manual/auto and reset control functions.

Course Summary

Target Group Previous Knowledge Syllabus

All personnel involved with the programing of a PLC system. 'Introduction to PLC's (E311)' Review of PLC structure, Ladder logic, Statement List, Flags Sequence programs Scanning programs Timers Counters Registers Sequences with repeat patterns Multi-tasking On-line monitoring

Training Outcomes

On completion of this course, participants will be able to: 1. Analyse control tasks 2. Understand and utilise timers, counters, flags and registers 3. Program manual and sequential operations 4. Test and monitor PLC applications using PLC test systems 5. Modify PLC programs 6. Produce and understand various types of documentation associated with a PLC control system 7. Fault find using the capabilities of the PLC N.B. Course contents are only a guide and will be covered as far as time permits. Courses take place over three days and are available in-house or at one of our national training centres. Practical exercises are used throughout the course. 875.00

Course Duration

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

37

Technology

PLCs

Basic & Intermediate PLC Training (Siemens, Allen Bradley Rockwell or Mitsubishi specific systems)

Overview of Courses

With the presence of strong players within the global economy such as China, and an increasingly competitive UK market place, manufacturing industry is having to look more closely at improving production output and reducing downtime to remain competitive. With our manufacturer-specific PLC training, maintenance engineers are able to become familiar with the actual PLC technology in use at their place of work and in turn help minimise downtime, reduce waste and increase production output. Courses are available at both Basic and Intermediate levels and on popular PLC models from leading brands including: Siemens Allen Bradley (Rockwell) Mitsubishi Course attendees will each complete a Training Record Log detailing the key knowledge and essential practical skills covered on the course. Individuals are required to sign off essential topics to confirm understanding and competence.

Target Group

All engineering personnel involved with the maintenance and personnel and troubleshooting of automated systems controlled by a PLC. Basic level courses: Delegates should have an engineering background, understand the basics of PLC's and be competent with the use of PC's and Microsoft Windows. Delegates without PLC knowledge should consider attending E311, Introduction to Programmable Logic Controllers. Intermediate level courses: Delegates should have a good working knowledge of using the equipment or have attended the Basic level course for the particular PLC system. Basic level courses: Understanding common hardware and status indicators Terminology, structure and organisation of programs Running and using the PLC manufacturers software to access and monitor live programs System maintenance tools and program transfer procedures Diagnostic tools and fault-finding techniques Intermediate level courses: Using more powerful program and status display tools Understanding more complex ladder program code and be able to follow other program types Better understanding of data handling and the use of more complex data structures Understanding use of enhanced diagnostic tools and procedures Error trapping for more difficult or intermittent faults Communications, networking and use of remote I/O A detailed syllabus is available upon request for all our manufacturer-specific PLC courses.

Previous Knowledge

Syllabus Guide:

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Booking: call 01604 667584 or www.festo-didactic.co.uk

PLCs

Technology

Training Outcomes:

Basic level: Users will be able to: Work safely and competently with the specific PLC Be able to connect a laptop to the PLC and monitor Perform PLC maintenance procedures Troubleshoot common PLC and field faults Intermediate level: Users will be able to: Understand and be able to follow more complex program code Be able to use more powerful program monitor and display tools Be able to use enhanced diagnostic tools to quickly identify and resolve abnormal system operation Courses are run at our training centre in Wellingborough and take place over three to five days depending on the chosen course. Our partners INTACS are so confident that we can deliver the right training for your people that we are even prepared to offer a money-back guarantee of satisfaction. Depending on course chosen, see next page for an overview of specific courses offered.

Course Duration

Guaranteed results

Price

These courses are delivered with our training partner INTACS.

Booking: call 01604 667584 or www.festo-didactic.co.uk

39

Technology

PLCs

Basic & Intermediate PLC Training (Siemens, Allen Bradley Rockwell or Mitsubishi specific systems)

Overview of Courses

PLC manufacturer & course type Siemens S7-300/400 PLC courses Siemens S7-300/400 Basic Maintenance and Troubleshooting, 5 days Siemens S7-300/400 Intermediate Maintenance and Troubleshooting, 5 days

Course outline full syllabus available on request

The Basic Maintenance and Troubleshooting course equips maintenance and service personnel with the essential knowledge and skills to maintain and troubleshoot S7 PLC systems. The course covers a more complex range of S7 fault finding skills for maintenance and service personnel and gives practical experience of monitoring and understanding more complex code using advanced diagnostic tools and techniques. Siemens S7-300/400 This course enables individuals to understand existing PLC code, use the Programming, 5 days full range of STEP7 diagnostic tools to troubleshoot and analyse abnormal system or machine performance and write their own PLC code for new projects. Siemens S5 PLC Maintenance and Troubleshooting courses Siemens S5 Basic Maintenance and The Basic Maintenance and Troubleshooting course equips maintenance Troubleshooting, 5 days and service personnel with the essential knowledge and skills to maintain and troubleshoot S5 PLC systems. Siemens S5 Intermediate The Intermediate Maintenance and Troubleshooting course covers the most Maintenance and Troubleshooting, commonly used supplementary instructions and gives practical experience 5 days of interpreting, monitoring and understanding typical, but more complex code as well as using more advanced diagnostic tools and techniques. Rockwell/Allen Bradley SLC-500 (including MicroLogix) with RS Logix 500 software Rockwell/Allen Bradley SLC 500 The Basic Maintenance and Troubleshooting course equips maintenance Basic Maintenance and and service personnel with the essential knowledge and skills to maintain Troubleshooting, 5 days and troubleshoot SLC / MicroLogix PLC systems. Rockwell/Allen Bradley SLC 500 The intermediate course develops and builds on the basic course to Intermediate Maintenance and provide a comprehensive coverage of enhanced program and diagnostic Troubleshooting, 5 days tools and techniques. Rockwell/Allen Bradley PLC-5 with RSLogix 5 Software Rockwell/Allen Bradley PLC-5 Basic The Basic Maintenance and Troubleshooting course equips maintenance Maintenance and Troubleshooting, and service personnel with the essential knowledge and skills to maintain 5 days and troubleshoot PLC-5 PLC systems. Rockwell/Allen Bradley ControlLogix PLC Rockwell/Allen Bradley ControlLogix The Basic Maintenance and Troubleshooting course equips maintenance PLC Basic Maintenance and and service personnel with the essential knowledge and skills to maintain Troubleshooting, 5 days and troubleshoot AB ControlLogix PLC systems. Rockwell/Allen Bradley ControlLogix The intermediate course familiarises personnel with the higher level PLC Intermediate Maintenance and functionality of ControlLogix processor hardware, instruction sets, I/O Troubleshooting, 5 days modules, communications options and system operational features with enhanced diagnostic ability using RSLogix 5000. Accessing, monitoring and troubleshooting networked ControlLogix PLC's is also covered Mitsubishi PLC courses Mitsubishi FX, A and Q Series Part 1 is for new users with Mitsubishi PLC's and software. It covers the Maintenance and Troubleshooting first-line maintenance and troubleshooting skills needed to be able to with HMI Part 1, 3 days support and troubleshoot simple applications. Mitsubishi FX, A and Q Series Part 2 provides attendees with a structured approach to fault-finding, Maintenance and Troubleshooting shows how to relate the learning to their own site systems and shows how with HMI Part 2, 3 days to ensure that the benefits of the training are not lost through lack of practice. Mitsubishi FX, A and Q Series Part 1 is aimed at the beginner with Mitsubishi PLC's and software and will Maintenance and Troubleshooting cover the first-line maintenance and troubleshooting skills needed to be Part 1 & 2, 5 days able to support and troubleshoot simple applications. Part 2 provides attendees with a structured approach to fault-finding, shows how to relate the learning to their own site systems and shows how to ensure that the benefits of the training are not lost through lack of practice.

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Electrical

Technology

Electrical Health & Safety Competency with Isolation Procedures Training for Non-electrical Personnel

H&S E1

Companies are under increasing pressure to effectively use their maintenance people to maximise efficiency without compromising safety. Our Electrical Health and Safety Competency with Isolation Procedures Training course is aimed at helping companies meet their obligations, the requirements of the EAWR and the Health and Safety regulations. It is a mandatory requirement that maintenance people (fitters, mechanics and electricians) need to have proof that they have received formal Electrical Health and Safety training and have been coached and assessed regarding their on-site Isolation procedures and Health and Safety requirements. The competency scheme includes documentation to record proof of formal training in the following key topics.

Course Overview

Syllabus

Published safety regulations and standards Electricity at work regulations Hazards and effects of electricity Fundamentals of electricity Health and Safety at Work Act Risk assessment Personal Protective Equipment (PPE) Electrical tools and test equipment Electrical control gear MCB's, RCD's and overloads Electrical control cabinet safety Procedures for isolate, lock off and check for dead On-site electrical isolation procedures have been read and understood On-site electrical isolation procedures can be completed safely Suitable for non-electrical maintenance and service personnel including fitters, mechanics and operators. Basic engineering background and awareness of electrically controlled and automated machinery. Awareness of electrical safety Able to work safely and recognise own limitations Proof of formal electrical health and safety training Competent with isolation procedures Meet the obligations and requirements of the EAWR and the health and safety regulations Courses are run at our training centre in Wellingborough and take place over two days. 445.00

Target Group Previous Knowledge Training Outcomes

Course Duration Price These courses are delivered with our training partner INTACS.

Booking: call 01604 667584 or www.festo-didactic.co.uk

41

Technology

Electrical

Industrial Electrics & Control Fundamentals for Non-electrical Personnel Part 1

IEC1 Course Overview

Decrease production downtime, improve efficiency and increase output. This course has been specifically developed for non electrical maintenance and service personnel and will give them the knowledge and skills required to enable them to work safely alongside qualified electricians. Many modern industrial components are discussed along with the principle operation and how to check for fault status. Safe working practices are covered along with an introduction to fault finding including practical exercises. Individuals will receive a Training Record Log detailing the key knowledge and essential practical skills covered on each course. Individuals are required to sign off each topic to confirm understanding and competence.

Target Group

Non-electrical personnel who work with and around systems and machinery powered by electricity and who are involved with the day to day operation and maintenance or service of such equipment. Basic engineering background with awareness of electrically powered machinery and automated processes. Module 1 Electrical safety and current regulations: Appreciate the relevant safety regulations Health and safety at Work Act overview Electricity at Work Regulations overview I.E.E. 16th Edition overview Portable Appliance Testing (PAT) overview Appreciate the difference between electrical safety and mechanical safety Electrical safety Machine safety, personal safety Identifying electrical safety hazards Risk assessment Isolation procedure for making a circuit dead Module 2 Basic Electrical Theory: How electricity works Basic electrical terms and units of measurement Understand how to measure voltage, current and resistance Be able to use the correct measurement tools Understand the importance of insulation, resistance and earth leakage testing Electrical generation and supply Understand the difference between AC and DC Understand the difference between single and three phase electrical supplies

Previous Knowledge

Syllabus

42

Booking: call 01604 667584 or www.festo-didactic.co.uk

Electrical

Technology

Module 3 Industrial Electrics: Industrial electrical devices Electrical protection devices (Fuses, MCBs, RCDs) Motor protection devices Contactors, relays, timers Electrical circuits and wiring diagrams Be able to follow electrical circuit drawings in different layouts and styles Panel layouts Module 4 Industrial Motors: Types of industrial motor How AC motors work Basic fault-finding techniques for motors Preventive electrical maintenance with motors How to test a motor Motor starting (DOL and reversing) Training Outcomes Awareness of electrical safety Spot potential electrical breakdowns Deal with common electrical problems Troubleshoot production breakdowns Provide specific breakdown support Able to work safely and know own limitations Courses are run at our training centre in Wellingborough and take place over five days. To complete the Industrial Electrics and Control Fundamentals training, there is a five day Part 2 which complements the learning in Part 1. The Part 2 course builds on the foundation material in Part 1 and not only broadens the range of practical experience but extends into other key areas including more on motors, safety circuits, sensors, variable speed drives and automation. 940.00

Course Duration

Price

These courses are delivered with our training partner INTACS.

Booking: call 01604 667584 or www.festo-didactic.co.uk

43

Technology

Electrical

Electrical Drives Competency Training

ED111

Designed as a general introduction to the subject of Electrical Servo and Stepper Drives, the course aims to familiarise delegates with the design, construction and operation of both the drives/controllers and the motors. The course is outcome driven, with each stage aiming to provide the delegate with a goal of achieving a specific outcome. A review will take place to determine whether the outcome was achieved or not. The course covers the use of Servo and Stepper Motors and Controllers in industrial applications. Training is needed to master new drive technologies and to grasp the relationship between all of the drive technologies in the industrial arena. Understanding of the hardware, insight into the technologies and command of tools and methods can help us master the growing complexity in the world of industrial automation. Drives Competency Training has been carefully designed and developed to achieve this. Practical sessions give delegates the opportunity to put theory into practice. Working from the supporting theory, delegates have to select the correct parameters and connect the wiring for each technology to build a working electric linear drive unit. A strong emphasis is placed on safety and appropriate working practices throughout the course, especially during the practical sessions.

Course Summary

Target Group

All personnel involved with the design, installation and maintenance of industrial automation, motion control products. General engineering background. Stepper and Servo Motors Stepper and Servo Drives/Controllers Linear Axes Servo Systems Stepper Systems Electrical Drive Applications Electrical Drive Solutions

Previous Knowledge Syllabus

Training Outcomes

On completion of this course, participants will be able to: 1. Understand the fundamentals of Stepper and Servo Motors and their implications for applications 2. Understand the fundamentals of Stepper and Servo Drives/Controllers and their implications for applications 3. Understand the fundamentals of Linear Axes and their implications for applications 4. Assemble and commission a Servo System using predefined parameters and use all key features 5. Commission a Stepper System, carry out a reference move and set and call simple position profiles 6. Understand the necessity for accurate documentation of applications and can document and describe the requirements of an application precisely, making use of his or her knowledge and the application checklist 7. Identify the appropriate solution by applying the selection criteria for drive technologies to a completed checklist N.B. Course contents are only a guide and will be covered as far as time permits. Courses take place over three days and are available in-house or at one of our national training centres. Practical exercises are used throughout the whole course using the hardware provided. 925.00
Booking: call 01604 667584 or www.festo-didactic.co.uk

Course Duration

Price
44

Electrical

Technology

Introduction to Fieldbus and AS-interface

Course Summary

Designed as a general introduction to the subject of Fieldbus systems, the course aims to familiarise delegates with the terminology, configuration and operation of components used within typical Fieldbus and AS-interface control systems. This includes the interpretation of control circuit sequences as well as the construction of control systems. The course covers the terminology used within Fieldbus technology, an over-view of the various topology and addresses for the Fieldbus elements. A complete overview is given, covering input/output devices, valve configurations and basic diagnostic techniques. Practical sessions give delegates the opportunity to put theory into practice. Working from the control diagrams they have produced, delegates have to select the correct components from a range of equipment and programme the PLC controller, making the necessary adjustments for optimum performance. A strong emphasis is placed on safety and appropriate working practices throughout the course, especially during the practical sessions.

Target Group

All personnel involved with the design, installation and maintenance of industrial Fieldbus and ASinterface control systems. General engineering background. Fieldbus system overview Component identification and specification Fieldbus solutions AS-interface systems Component identification and selection Range of "economy nodes" Electrical input & output devices Integrated "Top Hats"

Previous Knowledge Syllabus

Training Outcomes

On completion of this course, participants will be able to: 1. Understand the terminology and technologies used within Fieldbus control solutions 2. Specify a range of pneumatic valves and electrical Input/Output devices N.B. Course contents are only a guide and will be covered as far as time permits. Courses are completed in one day are available in-house or at one of our national training centres. Practical exercises are used throughout the whole course. On application

Course Duration

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

45

Technology

Design Tools

Introduction to FluidSim (Pneumatics or Hydraulics)

FSP001 / FSH002

Designed as a general introduction to the potential of this software tool. FluidSim is versatile for preparing instruction in educational establishments and vocational training, as experimentation and self-learning system, or as a CAD system for the design and testing of control systems.

Course Summary

The course uses a combination of short learning modules and hands-on exercises to convert theory and understanding into practical based knowledge. Section 1 covers basic knowledge about designing, testing and simulating fluid power circuits. Delegates will learn about creating standard compliant drawings with an ease and confidence that other simulation and drawing programs have not previously achieved. By adjusting cylinder sizes, operating pressure and flow control, FluidSim simulates the behaviour of the system accurately. Section 2 covers the integrated presentation software featuring complete slide sets and animated cutaway drawings on various topics. Of course its no problem to create your own presentations integrating graphics, text or video from other Windows programs. Section 3 covers the interfacing with external hardware equipment such as programmable logic controllers, solenoid valves and input devices.

Target Group

All personnel involved with the training of pneumatic, electropneumatic, hydraulic, electro-hydraulic and programmable logic controllers. Symbol Libraries Design of circuits Simulating and testing circuits Creating faults Creating Libraries State Diagrams Component animation Working Principles Exercises Presentations Extended presentations Lesson plans Student and Lecturer Notes Educational Films External Interfacing

Syllabus

46

Booking: call 01604 667584 or www.festo-didactic.co.uk

Design Tools

Technology

Training Outcomes

On completion of this course, participants will be able to: 1. Understand and navigate around the software freely 2. Understand and design fluid power and programmable logic controller circuit diagrams 3. Simulate and test these circuits 4. Change circuit parameters such as flow, pressure and component characteristics 5. Create lecturer and studenttraining notes 6. Create tailored presentations 7. Create tailored libraries 8. Link the software to external equipment and machinery. 9. Use videos in lesson plans 10.Install and de-install the software Courses are completed in one day and are available in-house or at one of our national training centres. 600.00 Delegates are provided with a presonal copy of FluidSim on completion ofthe course.

Course Duration Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

47

Technology

Production

Fit for Productivity

TPM111

Designed for use by companies at the relevant stage of implementing TPM, the course aims to familiarise machine operators with the pneumatic equipment used on their machines. The course content is selected to relate specifically to the requirements of the course participants. The course covers the use of the range of pneumatic and associated equipment used on the selected machine/production line. The function and operation of the selected components are covered in detail, with practical work and support notes used to complete the understanding. Troubleshooting and maintaining normal running conditions are also discussed. Initially, a site visit is carried out to identify which modules are relevant to the machine/production line in question. Details relating to site operating procedures, safety and the level to which operators are allowed to make adjustments/replacements will need to be discussed with the Line Manager, TPM Facilitator and Site Safety Personnel before the content is finalised.

Course summary

Target group Previous Knowledge Syllabus

Machine/production line operators. Background knowledge of the production line/machine used during training. Safety issues and reporting procedures Preparation of compressed air Pneumatic actuators Pneumatic valves Signalling devices Troubleshooting Transfer to the workplace

Training Outcomes

Upon completion of the course the participants will be able to: 1. Understand and demonstrate preventative maintenance of pneumatic equipment. 2. Understand and explain troubleshooting methods 3. Understand safety and environmental issues relating to compressed air equipment 4. Understand and explain why correct setting and maintenance of pneumatic equipment leads to increased productivity N.B. Course contents are only a guide and will be covered as far as time permits. The course is a maximum of three days, depending on requirements. Practical exercises are used throughout the course.

Course Duration

Price

On application

48

Organisation

An excellent company We know what makes an excellent company: a focus on customer satisfaction, corporate and quality strategy, employee satisfaction, efficient processes, responsible and target-oriented employee management, joboriented qualification, positive business results and a positive impact on society.

We will prepare your entire organisation for the new tasks you will face.

Our consultants will advise your employees on the development of an independent and autonomous working style. The aim of their work is to enable companies to efficiently structure work, organisation and qualification processes.

49

Organisation

Project Management

Effective Project Management

EPM111 Course summary

Attending this programme will give participants the process, tools and skills to be able to manage projects effectively. Participants will work on their own projects as live case studies and will return to work with a detailed project plan. Participants will benefit from an exchange of experience from wide ranging industries and responsibilities. People in functions who have responsibility for carrying out projects. Examples of suitable projects could be: organising an exhibition stand launching a new product planning and carrying out a development project organising an installation project on a customers premises. Identification of projects structure Introduction to MI-PROMS (Mercuri International Project Management system) Setting goals and defining parameters of projects Planning the project, (assignment specification, resource planning, critical path analysis, stakeholder communication, risk analysis, budgeting and change requirements) Executing the plan Identifying and developing leadership skills Actions to be taken at completion phase implementation On completion of the course delegates will be able to: 1. Develop a project culture within their company 2. Set goals and make objective decisions on the viability of the project 3. Plan a project with all the available tools in hand 4. Manage progress made on the project, adapt to changes, report progress and communicate information 5. Develop leadership skills 6. Make decisions on the best ways to conclude a specific project Courses are completed in three days and are available at Stourport Manor. 1335.00

Target group

Syllabus

Training Outcomes

Course Duration Price

This course is delivered with our training partner Mecuri.

50

Booking: call 01604 667584 or www.festo-didactic.co.uk

Production

Organisation

Planning to Succeed with a Balanced Score Card

Course overview

The Balanced Score Card is a tool for measuring whether the activities of a company are meeting its objectives in terms of vision and strategy. By focusing not only on financial outcomes but also on the human issues, the balanced scorecard helps to provide a more comprehensive view of a business which in turn helps organisations to act in their best long-term interests. The strategic management system helps managers focus on performance metrics while balancing financial objectives with customer, process and employee perspectives. This workshop provides you with a useful management and control tool that you can use to manage business units, processes and employees with a focus on achieving desired results. You will learn to set up the Balanced Score Card in your company and use it to define strategy and manage performance.

Target group Syllabus

Directors, and managers with a responsibility for business planning and delivering results. Introduction of the Balanced Score Card principles and structures Why Balanced and its significance to the business? The Four Perspectives Creating a Vision Setting Key Objectives Defining associated activities and Key Performance Indicators for each perspective Begin the process of creating the BSC in work group format 2650.00 per workshop At the end of this workshop you will have defined your Business Plan at company level. All Directors and Managers should have a clear understanding of what is required of them and their departments and where appropriate, assist employees in their charge to create a similar tool at department level. In this way, the objectives of the company, the actions required to fulfil them and the manner in which progress will be measured, can be defined or at least known by all employees.

Price Objective

Booking: call 01604 667584 or www.festo-didactic.co.uk

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Organisation

Production

Lean Production Business Game Logistics and Material Flow Design

LT110

The participants are confronted with an initial situation involving customer and business requirements. The first round of the game reveals the deficiencies. Guided by the trainer, the players analyse the causes of delivery problems and low productivity, develop ideas for improvements and then implement these in the second round of the game. The results improve, but do not yet meet customer requirements. There is then a third round, sometimes a fourth. The business game is aimed at all managers and employees who are confronted with production control processes in an operation. Inventory minimisation as an important basis for increased productivity The principle of pull production control Advantages compared to traditional production control methods Types and functioning of different pulling production control methods Applications of the methods The classic pull principle: KANBAN Practical implementation of a business game in a model production system CIP processes as part of the business game

Target group

Contents

Course Duration Price Customised training

Courses are completed in two days and are available in-house or at one of our national training centres. 850.00 If you are planning to introduce a pull production control method in your company, we recommend running this business game directly in the company.

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Production

Organisation

Synchro Business Game for Instructors and Trainers

SYNCHRO-AL

Toyota production system, TQM, TPM, SIX SIGMA, KAIZEN, KANBAN etc. Buzzwords or practical solutions for the added value process in your company? As a strategic partner in the company, the training department must deal with these themes and develop an understanding of its central role as a supporting function for change processes. Change demands transparency. Transparency results from understanding. Understanding how a change process functions and the methods that are required.

Contents

In a realistic production business game, you will become familiar with typical methods of organising production and assembly processes You will test and evaluate methods of increasing added value in production and adapt them to operational circumstances You will find out about new methods such as KANBAN, TPM and TQM and learn to integrate them into the overall context You will experience the different mechanisms that determine the success or failure of change projects in production The concept of a continuous improvement process based on target oriented teamwork will become transparent You will learn hands-on to integrate trainees into the change process and to support them in the process You will be able to lead target identification processes and evaluate teamwork You will enable trainees to understand constant change and play a part in shaping it themselves Courses are completed in three to four days and are available in-house or at one of our national training centres. 1250.00 to 1600.00 depending on duration. Make targeted use of the business game learning method in your basic and advanced training. Work with us to develop your own business game to provide a hands-on method of integrating your trainees and employees into the change processes in production.

Course Duration

Price Customised training

Booking: call 01604 667584 or www.festo-didactic.co.uk

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54

People

Bringing out your best side

Social skills and effective networks are the key to a successful organisation.

In the future, both managers and specialists will be required to continue developing not only their technical but also their social skills.

Knowing how to overcome difficult situations and support teams throughout processes of change is becoming more and more important. Festo will teach you how to positively design all levels of a process in order to achieve a successful overall solution.

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People

Sales Skills

Oh Norman Consultative Sales Skills in Manufacturing & Engineering Industries

SC111 Course overview

Selling in the manufacturing and engineering industries has never been tougher than today. Sales organisations are constantly demanding more from their sales teams who are often competing against multiple suppliers, sales channels and low cost imports. At the same time customers are seeking to drive down prices whilst demanding innovation and increased support in order to compete in the global market. Increasingly equipped with products and prices that are similar to the competition, the skills of discovering customers real needs and presenting benefits in the form of products or services are becoming even more important to sales people and sales organisation. As businesses have an increased understanding of how expensive it is to win customers, its critical that the sales process is not adversarial and results in a situation where both customer and sales person have added value and strengthened the relationship between the two businesses. This course teaches the fundamental skills of consultative selling in two days and provides the basis for selling in the modern manufacturing and engineering environment.

Target group

Designed for all sales staff that have direct customer contact where the opportunity exists to sell products and services No specific knowledge is required although a background in sales or sales support is desirable As a result of the training, participants will: Recognise the importance of the 3 core competencies of a sales professional Understand the structure and content of the sales cycle and the dangers of hitting the Wall of selling Recognise the benefits of consultative selling to their company and themselves when compared to traditional selling methods Know the importance of using positive openings and gaining the customers agenda when setting the stage Be able to recognise and avoid the five barriers to effective listening Have a clear understanding of open and closed probes and know when to use them Understand the difference between an opportunity and a need Know why it is important to identify the customers hidden needs Understand the difference between products, features and benefits how to present them to fulfil customers identified needs Be able to identify buying signals and use the two stage technique to gain commitment from the customer. Part 1 Covers 6 sessions that teach sales skills in a modern, simple and pragmatic way Personal expectations and preview Session 1 The core competencies of a sales person Session 2 The customer agenda What is buying & selling Traditional selling Modern consultative selling

Previous knowledge Training outcomes

Syllabus

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Sales Skills

People

Session 3 Setting the stage Positive openings Effective listening Open & closed probes Session 5 Product, feature, benefit Why sell benefits? How do we sell benefits?

Session 4 Opportunities & needs

Session 6 Gaining commitment Buying signals The skill of gaining commitment Why are closes sometimes rejected

Action Session Part 2 Reviews the practical application of skills from part 1, but also recognises the eight different customer needs and how to deal with them effectively. Customer needs covered: Security, Convenience, Service, Image, Performance, Finance, Power Order Each course is lead by an experienced Master Trainer who has direct experience of using this method and skills to sell in the manufacturing and engineering industry. Approach Delegates will learn through group reading exercises, facilitated discussions, partner exercise and practical activities. Each session is supported with a session booklet, and extensive video segments. Part 1 lasts 2 days is offered as an open course at our training centre in Northampton. Part 2 of the course lasts 1 day and is six to twelve weeks after completion of part 1 depending on your requirements. Courses can also be run as an in-company version at customers premises. We also offer consultancy services to help assess sales skills, provide individual post training coaching or group follow-up workshops and clinics. Courses can also be adapted to individual customer requirements. Price 975.00 Free Oh Norman book included with course

Course Duration

Additional Services

Delivered in co-operation with our training partner.

Booking: call 01604 667584 or www.festo-didactic.co.uk

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People

Service Skills

Service Ambassador Communication Skills for Service Engineers

SA111

When installing, commissioning and repairing equipment on a customers premises, the service engineer faces two challenges: firstly to use specialist knowledge in order to complete the required task and secondly to ensure effective communication with the customer. Good communication is a vital skill to allow the identification of the customers needs and expectations and to ensure they are met. Only if all these requirements are met can we achieve customer satisfaction. This course develops a structured approach to handling customer communications. It presents useful tools to guide the service professional and helps develop the core skills needed for effective communication. The course contains presentations, reading activities, partner activities, discussion sessions, practical sessions, video extracts, reference material, work books and a personal action diary to help the individual transfer the acquired knowledge and skills into their own particular environment.

Course Summary

Target Group

All personnel involved in delivering after sales service on site at their customers premises such as Service Engineers and Technicians. A good practical knowledge of their own companys machines for which they provide customer support is required. Experience of visiting customers in a post sale technical support role is highly advisable. Personal experiences and expectations Identifying the Environmental factors The Core Competencies of a professional and successful Service Engineer Comparing Modern-Consultative and Adversarial communication The Communication Cycle Key skills for Setting the Stage Strategic Questioning skills Listening skills and the barriers to effective listening Identifying Customer Needs and Expectations Delivering the Result Customer orientated Achieving Customer Satisfaction and future commitment

Previous Knowledge

Syllabus

Training Outcomes

On completion of this course the participants can expect: 1. to have developed an increased awareness of customer perceptions 2. to be able to apply the customer communication cycle 3. to have enhanced Customer orientated communication skills 4. to have developed skills to help identify customer needs and expectations 5. to have identified ways to enhance Customer opinion of themselves and their Company 6. to have developed a personal action plan to help implement benefits gained Courses take place over two days and are available in house or at one of our national training centres. Practical exercises are used throughout the course. Candidates are expected to participate and share professional experiences in order to gain the most from the course. 650.00

Course Duration

Price

58

Booking: call 01604 667584 or www.festo-didactic.co.uk

Service Skills

People

Service Ambassador Advanced Communication Skills for Service Engineers

SA211

Different customers react in different ways. Why do we seem to get on with some customers better than others? How can we anticipate and handle their attitudes? The service professional who can adapt to different personalities can create greater levels of customer satisfaction. This course develops a deeper understanding of customer behaviour styles. It creates awareness of the professionals own style and considers how different styles interact. It investigates the most common reactions encountered in the field service environment and provides practical structures to handle them effectively. This course contains presentations, reading exercises, partner activities, discussion sessions, practical exercises, video extracts, reference material, workbooks and a personal profile tool. It is supported by a personal action diary to assist the individual to transfer acquired knowledge and skills into their own particular environment.

Course summary

Target group

All personnel involved in delivering after sales service on site at their customers premises such as Service Engineers and technicians. A good practical knowledge of their own companys machines for which they provide customer support is required. Experience of visiting customers in a post sales technical role is highly advisable. Although not essential, prior attendance on Service Ambassador communication skills for Service Engineers, will ensure the participant gains maximum benefit from this course. Personal experiences and expectations Introduction to customer behaviours and attitudes Identifying own behaviour style Recognising the four main behaviour styles (DiSC) Understanding how the four main behaviour styles interact Defining the most common customer attitudes The four step approach to handling different customer attitudes

Previous knowledge

Syllabus

Training Outcomes

On completion of this course the participants can expect: 1. to have developed an increased awareness of customer perceptions 2. to be able to apply the customer communication cycle 3. to have enhanced Customer orientated communication skills 4. to have developed skills to help identify customer needs and expectations 5. to have identified ways to enhance Customer opinion of themselves and their Company 6. to have developed a personal action plan to help implement benefits gained Courses are offered over two days or as a one day extension to the Team Power course. Courses may be run in house or at our national training centre. Practical exercises are used throughout the course. Attendees are expected to participate and share professional experiences in order to gain the most from this course. Discussions on behaviour styles can be considered sensitive in nature for some participants. In such discussions all participation is voluntary to ensure that no one feels uncomfortable. None the less, all attendees will be asked to contribute personal information in a confidential environment. 650.00

Course duration

Expectations for participants

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

59

People

Coaching Skills

Embedded Coach

EC111

Todays organisations operate in environments of continuous change. Changes in company strategy, the introduction of new products and increasing demands from customers all serve to challenge the knowledge and skills of the engineer. Effective communications and training are a pre-requisite for any company who wishes their teams to adapt & deliver excellent results, but this is not enough. The modern manager must consider how they will assist their people to apply newly acquired knowledge and skills quickly into their own environment and with their own personality. By using consultative coaching skills in a structured process the manager can help the individual understand and apply knowledge and skills more quickly and more effectively. This constructive and progressive approach, if embedded into the culture of the company or team, will improve results, increase customer satisfaction levels and enhance staff motivation.

Workshop summary

This course defines coaching and its particular necessity to service providers. The course is highly participative and includes presentations, reading exercises, partner activities, discussion sessions, practical exercises, video extracts, reference material, workbooks and finally a personal action diary which will help assist the individual to ensure that the acquired knowledge and skills needed to coach personnel effectively, become embedded in their working environment. Experienced or newly appointed managers and team leaders responsible for managing teams of people or individuals working in these very demanding business functions. Managers who undertake this training as part of a Service Ambassador training program for their service teams, will benefit from having attended both Service Ambassador Communication Skills courses prior to this module.

Target group

Syllabus

Modern coaching vs traditional management styles Getting started the competency inventory: techniques and tools to analyse your team The coaching process and coaching events Communications skills to promote reflective learning & self empowerment Providing feedback and rewarding performance Coaching challenges of the real world

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Coaching Skills

People

Training outcomes

On completion of this training the participants can expect: 1. To understand that attitude is a key component of successful coaching 2. To recognise the advantages of a modern coaching management style 3. To appreciate the value of rewarding positive performance when addressing areas of development 4. To understand and implement reflective learning skills 5. To understand the coaching cycle and the part it plays in the coaching process 6. To create awareness of the impact of different personalities and different environments in the real world 7. To recognise the value of competency inventories and the important part that they play in initiating an effective coaching process 8. To realise that self empowerment is a key component in embedding coaching into the culture of an organisation 9. To realise that, once embedded, coaching creates a process of continuous development 10.To develop tools with which to monitor the impact of successful coaching through your customers, your colleagues and your company as a whole Open courses run over two days at the Festo training centre in Norhampton. Bespoke workshops supported by on site consultancy are offered, tailoring the content to suit the strategies and goals of an individual organisation. After full assessment of needs the adapted workshop will develop specific coaching tools and action plans that will allow the immediate introduction of coaching within that organisation, directly supporting strategic goals. Costs and duration of such workshops are dependant upon individual customer needs and expectations. Practical exercises are used throughout the course. Delegates are expected to participate and share professional experiences in order to gain the most from this training. Discussions on behaviour styles can be considered sensitive in nature for some participants. In such discussions, all participation is voluntary to ensure that no one feels uncomfortable. None the less, all delegates will be asked to contribute personal information in a confidential environment. 750.00

Course Duration

Expectations for participants

Price

Booking: call 01604 667584 or www.festo-didactic.co.uk

61

People

Team Work

Team Power

SA311

Using reflective learning techniques, consultative communication skills and the appreciation that colleagues are also customers, participants soon recognise and demonstrate that working together as a cohesive team is very powerful, rewarding and progressive; as it ensures that customer expectations are consistently exceeded, customer satisfaction assured and operating efficiencies are maximised. The workshop may contain presentations, reading exercises, team activities, team competitions, discussion sessions, practical sessions, video extracts, reference material, workbooks and a personal action diary to help the individual transfer the acquired knowledge and skills into their own particular environment. All personnel involved in delivering after sales service on-site or to their customers premises such as service engineering personnel, service support staff and similar customer-facing groups. A good practical knowledge is required of their own companys equipment, products and services for which they provide customer support. For Service Engineers, experience of visiting customers in a post sale technical support role is highly advisable. Ideally, participants for this course will have attended the Service Ambassador Communications modules. Team Power is a bespoke in-house workshop that should be tailored to suit the needs, objectives and previous experience of a services team. It is intended that the specific training outcomes, associated syllabus and workshop duration are jointly identified following a 12 to 1 day pre-course consultancy with a Festo facilitator. This workshop raises the awareness and develops the ability of service engineering personnel, or any customer-facing group, to work together as a team. Team Power workshops have their greatest impact when they are adapted to reflect the needs and objectives of individual customers. However, as a result of attending a Team Power workshop the participants can typically expect: 1. To recognise the significance of the 3 core competencies in a successful team environment 2. To continue to develop their communication, behavioural and attitude handling skills 3. To adopt the culture that colleagues = customers 4. To appreciate the significance of personal responsibility (ownership) in the team environment 5. To accept the principle of shared responsibilities in the team environment 6. To recognise that the primary objective of a service team is to continuously deliver customer satisfaction 7. To discover that delivering customer satisfaction makes them all winners!

Course summary

Target group

Previous knowledge

Workshop syllabus and duration

Training outcomes

Course location

Due to the nature of this subject, the most suitable training location is agreed as part of the pre-course consultancy. Practical exercises are used throughout the course. Attendees are expected to participate and share professional experiences in order to gain the most from this course. Discussions on behaviour styles can be considered sensitive in nature for some participants. In such discussions all participation is voluntary to ensure that no one feels uncomfortable. None the less, all attendees may be asked to contribute personal information in a confidential environment. 3200.00 per team

Expectations for participants

Price

62

Booking: call 01604 667584 or www.festo-didactic.co.uk

Presentation Skills

People

Presentation Skills

PS01

Good presenters are like gold dust extremely valuable but incredibly hard to find. Knowing ones subject is one thing. Having the skills to present it clearly, enthusiastically and persuasively is quite another. Effective presentation skills can be learned and lack of confidence ( the single greatest barrier to successful presentations) can be largely overcome by training. This highly practical course, which makes extensive use of both group and individual tuition, will show delegates how to win and hold the attention of their audience, and ensure that their message is always understood remembered. It will also give them an on-going development tool to take away their personal video of each of their presentations together with the course leaders feedback. Anyone who has to regularly stand up in front of an audience of colleagues or customers, prospects or peers and talk persuasively. Introduction and objectives of the course The art of communication Planning the presentation Personal projection Non-verbal communication Knowing and using your audience The use of audio-visual aids Practical work, including a full presentation Summary and preparation of a plan of action to take away.

Course summary

Target group

Syllabus

Training Outcomes

On completion of the course delegates will be able to: 1. Build the presentation to reach set objectives by using the correct communication methods 2. Use voice and words to communicate the message with maximum impact 3. Use gestures, mannerisms and other body language effectively to add to the personal projection 4. Relate the presentation to the audience 5. Select and use audio visual aids so that they enhance the presentation but do not become the dominant feature Courses are completed in three days and are available at Stourport Manor. 1190.00

Course Duration Price

This course is delivered with our training partner Mecuri.

Booking: call 01604 667584 or www.festo-didactic.co.uk

63

People

Team Work

Dont Just Feed Me Chicken Leadership Principles to Engage, Enable and Empower Employees

Course summary

A recent world wide Gallup survey revealed that in Great Britain: 24% of employees are dis-engaged from their employer, the 2nd highest in the world 89% of workers do not feel actively included in their work place 69% of workers feel that their manager doesnt care about them 75% of workers dont believe that their opinions count To be at their most effective and to ensure they work efficiently, organisations need their work force to be fully engaged. This can only be achieved if employees are suitably enabled and empowered to handle their work with minimum external or management support. This Workshop will explore the links between leadership and engagement. Using Lessons from Nature participants will have the opportunity to observe and discuss the impact of leadership on different personalities.

The Role of the Manager

Managers need well developed skills to lead and encourage their teams, guiding them on the correct path without making the individuals dependant upon their input. This unique and memorable workshop considers the managers role as a coach and mentor to their staff. It considers how management style will determine whether employees are able, and willing, to work autonomously or if they will remain dependant upon their supervisors input at every turn. The workshop also considers the environmental conditions that are necessary to engage individuals and help them to think for themselves. Managers and supervisors with responsibilities for employees. Using parallels with nature, this workshop explores how coaching principles can be applied to avoid employee dependency. Taking place at the internationally renowned Hawk Conservancy Trust in Hampshire, the workshop will: demonstrate the techniques used when training birds of prey to perform in shows compared to preparing them for a return to the wild discuss the difference between training & coaching in the working environment highlight the significance of recognising performance and how rewarding performance means something more than praise consider the impact of personality and behaviour style when coaching individuals recognise the impact of environmental conditions on the individual Within the workshop our facilitator will introduce the Leadership T-A-S-K; this concept will be explained and a tool will be provided that will help prompt reflective learning routines for each individual after the event. We will also explain how Festo Didactic Training & Consulting can support your own reflective learning processes after the event. Why a Hawk Conservancy? To help attendees understand and recall the key topics covered, each will have the opportunity to observe the behaviour of a range of birds at the Hawk Conservancy Trust and interact with them. Through activities, presentations and discussions, managers will have the opportunity to consider their own management style and that of their company. They will be able to exchange ideas and experiences with peers to develop a strategy for the future

Target group Workshop outcomes

Course Duration Price

One day at the Hawk Conservancy Trust in Hampshire 250

64

Booking: call 01604 667584 or www.festo-didactic.co.uk

Please copy and fax this form to: Festo Didactic Applied Application Centre Caswell Road Brackmills Northampton NN4 7PY We would like to register for the following seminars:

Seminar Registration
Fax number: 01604 667001 Service line: Tel: 01604 667584

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We have read and accept the general terms and conditions for booking and participating in Festo seminars.

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General Conditions for Booking and Participation

1. Reserving course places and dates 1.1 Places on scheduled open courses may be reserved more than 5 weeks in advance without an official order. Reservations will be held for a period of 5 days after which time Festo Didactic may offer places/dates to other clients if the reservation is not secured by the client. 1.2 To secure course places/dates, an official order number (account holders) or full payment(non-account holders) will be required at the time of booking. Written confirmation of orders should be received by Festo Didactic within 5 working days of making the booking. 1.3 Delegate name(s) must be confirmed to Festo Didactic at least 4 weeks in advance of the scheduled date or at the time of booking if the booking is made within 4 weeks of the course. 2. Confirmation, invoicing and payment 2.1 Festo Didactic will confirm all reservations by E-mail. The Email will confirm all relevant details including: course date(s), location, delegate name(s), price and booking status. Order Acknowledgements will also be despatched by post in response to official orders. 2.2 Invoices will be sent out 4 weeks prior to the scheduled course date or on the day of booking if the booking is made less than 4 weeks ahead. Payment must be made in

accordance with standing account conditions. 2.3 Joining instructions, containing important information regarding preparation and attendance requirements, will be despatched to the client 3 weeks in advance of the course date. The client must ensure that this information reaches the delegate(s) and that they are suitably prepared for the course. 3. Cancellations 3.1 In the event of the client wishing to cancel a course reservation or booking for an open course, the following charges will apply: more than 4 weeks notice: no charge 3-4 weeks notice: 25% of price charged + 75 administration charge 2-3 weeks notice: 50% of price charged + 75 administration charge Less than 2 weeks notice: 100% of price charged + 75 administration charge 3.2 In the event of the client wishing to cancel a booking for an in-company course, the following charges will apply: More than 4 weeks notice: no charge if a revised date can be agreed by both parties. Otherwise the client will be liable for any preparation and development work already undertaken at a rate of 1,100/day. 3-4 weeks notice: no charge if a revised date can be agreed by both parties. Otherwise the

client will be liable for 50% of price charged + any preparation and development work already undertaken at a rate of 1,100/day. 2-3 weeks notice: no charge or penalty if a revised date can be agreed by both parties. Otherwise the client will be liable for the full cost of the course + any preparation and development work already undertaken at a rate of 1,100/day. less than 2 weeks notice: the client will be liable for the full cost of the course + all preparation and development work planned or undertaken at a rate of 1,100/day. 3.3 In the event of Festo Didactic having to cancel scheduled arrangements for a course, the following arrangements will be made: more than 4 weeks notice: the client will be offered alternative dates or a full refund. 2-4 weeks notice: the client will be given a full refund for the original booking and offered an alternative date for 50% of the original booking price. Less than 2 weeks notice: the client will be given a full refund for the original booking and offered an alternative date free of charge. 3.4 Charges / credits resulting from cancellations will be processed via credit notes or invoices as appropriate.

Festo reserve the right to change prices and course structure as required.

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Booking: call 01604 667584 or www.festo-didactic.co.uk

Trainers Festo Didactic use only experienced trainers who are involved in consulting and supporting customer projects in addition to running open courses. Course documents Extensive course documents provide an indispensable practical reference work. Catering The course fees include the course documents, lunch, snacks and drinks during the breaks. Certification City & Guilds certificates are provided where appropriate.

Travel/Hotel After registering for a course, you will receive detailed travel information. Please contact us if you require accommodation and we will be happy to arrange this for you.

How to find us Festo Didactic Applied Application Centre Caswell Road Brackmills Northampton NN4 7PY Tel: 01604 667584 Fax: 01604 667001 E-mail: Business_centre@festo.com www.festo-didactic.co.uk

Consulting Our customer advisors will be pleased to assist you with any questions on content, locations, dates and reservations. Simply call our service line: 01604 667584

Booking: call 01604 667584 or www.festo-didactic.co.uk

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Festo worldwide

Argentina Festo S.A. Edison 2392 (B1640 HRV) Martinez Prov. de Buenos Aires Tel. ++54 (0)11/47 17 82 00, Fax 47 17 82 82 E-mail: info_ar@festo.com Australia Festo Pty. Ltd. Head Office (Melbourne) 179-187 Browns Road, P.O. Box 261 Noble Park Vic. 3174 Call Toll Free 1300 88 96 96 Fax Toll Free 1300 88 95 95 Tel. ++ 61(0)3/97 95 95 55, Fax 97 95 97 87 E-mail: info_au@festo.com.au Austria Festo Gesellschaft m.b.H. Linzer Strae 227 1140 Wien Tel. ++43 (0)1/91 07 50, Fax 91 07 52 50 E-mail: info_at@festo.com Belarus IP Festo Minsk, 220035 Mascherov Prospekt, 78, Belarus Tel. ++375 (0)17/204 85 58, Fax 204 85 59 E-mail: info_by@festo.com Belgium Festo Belgium sa/nv Rue Colonel Bourg 101 1030 Bruxelles/Brussel Tel. ++32 (0)2/702 32 11, Fax 726 90 11 E-mail: info_be@festo.com Brazil Festo Automaao Ltda. Rua Guiseppe Crespi, 76 KM 12,5 - Via Anchieta 04183-080 Sao Paulo SP-Brazl Tel. ++55 (0)11/50 13 16 00, Fax 50 13 18 68 E-mail: info_br@festo.com Bulgaria Festo Bulgaria EOOD 1592 Sofia 9, Christophor Kolumb Blvd. Tel. ++359 (0)2/960 07 12, Fax 960 07 13 E-mail: info_bg@festo.com Canada Festo Inc. 5300 Explorer Drive Mississauga, Ontario L4W 5G4 Tel. ++1 (0)905/624 90 00, Fax 624 90 01 E-mail: info_ca@festo.com Chile Festo S.A. Mapocho 1901 6500151 Santiago de Chile Tel. ++56 (0)2/690 28 00, Fax 695 75 90 E-mail: cl0fcl@festo.com China Festo (China) Ltd. 1156 Yunqiao Road Jinqiao Export Processing Zone, Pudong, 201206 Shanghai, PRC Tel. ++86 (0)21/58 54 90 01, Fax 58 54 03 00 E-mail: info_cn@festo.com Colombia Festo Ltda. Avenida El Dorado No. 98-43 Bogot Tel. ++57 (0)1/404 80 88, Fax 404 81 01 E-mail: festo@festo.com.co Croatia Festo d.o.o. Nova Cesta 181 10000 Zagreb Tel. ++385 (0)1/619 19 69, Fax 619 18 18 E-mail: info_hr@festo.com Czech Republic Festo, s.r.o. Modranska 543/76 147 00 Praha 4 Tel. ++420 261 09 96 11, Fax ++420 241 77 33 84 E-mail: info_cz@festo.com Denmark Festo A/S Islevdalvej 180 2610 Rdovre Tel. ++45 70 21 10 90, Fax ++45 44 88 81 10 E-mail: info_dk@festo.com

Estonia Festo OY AB Eesti Filiaal Laki 11B 12915 Tallinn Tel. ++372 666 15 60, Fax ++372 666 15 61 E-mail: info_ee@festo.com Finland Festo OY Mkituvantie 9, P.O. Box 86 01511 Vantaa Tel. ++358 (09)/87 06 51, Fax 87 06 52 00 E-mail: info_fi@festo.com France Festo E.U.R.L. Head Office Numro Indigo Tel. 0820/204640, Fax 204641 BP 25 8,rue du clos Sainte-Catherine 94363 Bry-Sur-Marne Cedex Tel. ++33 (0)1/48 82 64 00, Fax 48 82 64 01 E-mail: info_fr@festo.com Germany Festo Didactic GmbH & Co. KG Postfach 10 07 10 73707 Esslingen Rechbergstrae 3 73770 Denkendorf www.festo-didactic.de Tel. 08 00/5 60 09 67, Fax 08 00/5 60 08 43 E-mail: did@de.festo.com Greece Festo Ltd. 40 Hamosternas Ave. 11853 Athens Tel. ++30 210/341 29 00, Fax 341 29 05 E-mail: info_gr@festo.com Hong Kong Festo Ltd. Unit C&D, 7/F, Leroy Plaza 15 Cheung Shun Street Cheung Sha Wan, Kowloon Hong Kong Tel. ++ 852/27 43 83 79, Fax 27 86 21 73 E-mail: info_hk@festo.com Hungary Festo Kft. Csillaghegyi t 32-34. 1037 Budapest Tel. ++36 (06)1/250 00 55, Fax 250 15 93 E-mail: info_hu@festo.com India Festo Controls Private Ltd. 237B, Bommasandra Industrial Area, Bangalore Hosur Highway, Bangalore 560 099 Tel. ++91 (0)80/22 89 41 00, Fax 783 20 58 E-mail: info_in@festo.com Indonesia PT. Festo JL. Sultan Iskandar Muda No.68 Arteri Pondok Indah Jakarta 12240 Tel. ++62 (0)21/27 50 79 00, Fax 27 50 79 98 E-mail: info_id@festo.com Iran Festo Pneumatic S.K. #1,Behbahan St. Ramsar ave Tehran 1581975411 Tel. ++98 (0)21/88 82 92 25, Fax 882 21 62 E-mail: info_ir@festo.com Ireland Festo Limited Unit 5 Sandyford Park Sandyford Industrial Estate Dublin 18 Tel. ++ 353(0)1/295 49 55, Fax 295 56 80 E-mail: info_ie@festo.com Israel Festo Pneumatic Israel Ltd. P.O. Box 1076, Ha'atzma'ut Road 48 Yehud 56100 Tel. ++972 (0)3/632 22 66, Fax 632 22 77 E-mail: info_il@festo.com Italy Festo S.p.A Via Enrico Fermi 36/38 20090 Assago (MI) Tel. ++39 02/45 78 81, Fax 488 06 20 E-mail: info_it@festo.com

Japan Festo K.K. 1-26-10 Hayabuchi, Tsuzuki-ku Yokohama 224-0025 Tel. ++81 (0)45/593 56 10, Fax 593 56 78 E-mail: info_jp@festo.com Korea South Festo Korea Co., Ltd. 470-1 Gasan-dong, Geumcheon-gu Seoul #153-803 Tel. ++82 (0)2/850 71 14, Fax 864 70 40 E-mail: info_kr@festo.com Latvia Festo SIA Deglava iela 60 1035 Riga Tel. ++371 (0)7/57 78 64, Fax 57 79 46 E-mail: info_lv@festo.com Lithuania Festo UAB Karaliaus Mindaugo pr. 22 3000 Kaunas Tel. ++370 (8)7/32 13 14, Fax 32 13 15 E-mail: info_lt@festo.com Malaysia Festo Sdn.Berhad 10 Persiaran Industri Bandar Sri Damansara, Wilayah Persekutuan 52200 Kuala Lumpur Tel. ++60 (0)3/62 86 80 00, Fax 62 75 64 11 E-mail: info_my@festo.com Mexico Festo Pneumatic, S.A. Av. Ceyln 3, Col. Tequesquinahuac 54020 Tlalnepantla, Edo. de Mxico Tel. ++52 (01)55/53 21 66 00, Fax 53 21 66 65 E-mail: info_mx@festo.com Netherlands Festo B.V. Schieweg 62 2627 AN Delft Tel. ++31 (0)15/251 88 99, Fax 261 10 20 E-mail: info_nl@festo.com New Zealand Festo Limited MT. Wellington Auckland NZ Tel. ++64 (0)9/574 10 94, Fax 574 10 99 E-mail: info_nz@festo.com Norway Festo AB Ostensjoveien 27 0661 Oslo Tel. ++47 22 72 89 50, Fax ++47 22 72 89 51 E-mail: info_no@festo.com Peru Festo S.R.L. Calle Amador Merino Reyna #480, San Isidro Lima, Per Tel. ++51 (0)1/222 15 84, Fax 222 15 95 Philippines Festo Inc. KM 18, West Service Road, South Superhighway 1700 Paranaque City, Metro Manila Tel. ++63 (0)2/776 68 88, Fax 823 42 19 E-mail: info_ph@festo.com Poland Festo Sp. z o.o. Janki k/Warszawy, ul. Mszczonowska 7 05090 Raszyn Tel. ++48 (0)22/711 41 00, Fax 711 41 02 E-mail: info_pl@festo.com Romania Festo S.R.L. St. Constantin 17 010217 Bucuresti Tel. ++40 (0)21/310 29 83, Fax 310 24 09 E-mail: info_ro@festo.com Russia Festo-RF OOO Michurinskiy prosp., 49 119607 Moskow Tel. ++7 495/737 34 00, Fax 737 34 01 E-mail: info_ru@festo.com Singapore Festo Pte. Ltd. 6 Kian Teck Way Singapore 628754 Tel. ++65 62 64 01 52, Fax ++65 62 61 10 26 E-mail: info_sg@festo.com

Slovakia Festo spol. s r.o. Gavlovicov ul. 1 83103 Bratislava 3 Tel. ++421 (0)2/49 10 49 10, Fax 49 10 49 11 E-mail: info_sk@festo.com Slovenia Festo d.o.o. Ljubljana IC Trzin, Blatnica 8 1236 Trzin Tel. ++386 (0)1/530 21 00, Fax 530 21 25 E-mail: info_si@festo.com South Africa Festo (Pty) Ltd. 22-26 Electron Avenue, Isando, P.O. Box 255 Isando 1600 Tel. ++27 (0)11/971 55 00, Fax 974 21 57 E-mail: info_za@festo.com Spain Festo Pneumatic, S.A.U. Tel.: 901243660 Fax: 902243660 Avenida Granvia, 159 Distrito econmico Granvia L'H ES-08908 Hospitalet de Llobregat, Barcelona Tel. ++ 3493/261 64 00, Fax 261 64 20 E-mail: info_es@festo.com Sweden Festo AB Stillmansgatan 1, P.O. Box 21038 20021 Malm Tel. ++46 (0)40/38 38 40, Fax 38 38 10 E-mail: info_se@festo.com Switzerland Festo AG Moosmattstrasse 24 8953 Dietikon ZH Tel. ++41 (0)44/744 55 44, Fax 744 55 00 E-mail: info_ch@festo.com Taiwan Festo Co., Ltd. 9 Kung 8th Road Linkou 2nd Industrial Zone, Linkou #244 Taipei Hsien Taiwan Tel. ++886 (0)2/26 01 92 81, Fax 26 01 92 87 E-mail: info_tw@festo.com Thailand Festo Ltd. 67/1 Moo 6 Phaholyothin Road Klong 1, Klong Luang, Pathumthani 12120 Tel. ++66 29 01 88 00, Fax ++66 29 01 88 33 E-mail: info_th@festo.com Turkey Festo San. ve Tic. A.S. Tuzla Mermerciler Organize Sanayi Blgesi 6/18 34956 Tuzla - Istanbul/TR Tel. ++90 (0)216/585 00 85, Fax 585 00 50 E-mail: info_tr@festo.com Ukraine Festo Ukraina Borisoglebskaja 11 Kiev 04070 Tel. ++380 (0)44/239 24 33, Fax 463 70 96 E-mail: info_ua@festo.com United Kingdom Festo Limited Applied Automation Centre, Caswell Road Brackmills Trading Estate Northampton NN4 7PY Tel. ++44 (0)1604/66 70 00, Fax 66 70 01 E-mail: business_centre@festo.com United States Festo Corporation (New York) 395 Moreland Road, P.O.Box 18023 Hauppauge, N.Y. 11788 General Tel. ++ 1(0)631-435-0800 Directi Tel. ++ 1(0)631/404-3182 Fax 631-435-3847 E-mail: info_us@festo.com Venezuela Festo C.A. Av. 23, Esquina calle 71, No. 22-62 Maracaibo, Edo. Zulia Tel. ++58 (0)261/759 09 44, Fax 759 04 55 E-mail: festo@festo.com.ve

Festo Ltd t: 01604 667584 e: business_centre@festo.com w: festo-didactic.co.uk/training

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