Rudy Marrujo, MCP

rudy.marrujo@gmail.com Rudy Marrujo on LinkedIn 408-981-7500

IT Management
Summary Accomplished IT executive skilled in the development of global IT strategies including security, redundancy, disaster recovery, plus connectivity and performance for global mobile sales force. Excel in the design of the total IT and telephony needs of a company from initial planning stages to the implementation and ongoing support. Exceptional negotiating skills and direct management of vendor relationships resulting in significant bottom-line savings. Experienced in SOX compliance, policy development and execution. Proven capability to build loyal, highly productive teams through effective mentoring and coaching. Open to domestic and international travel. Key qualifications include, IBM PC and Compatible Computer Systems Setup, Installation and Upgrade of Hardware Cabling for LAN, WAN and Basic Telephony PROFESSIONAL EXPERIENCE Independent Consultant 2011 Microsoft business applications A+ Certified Data Center Builds & Optimization

Provide IT leadership including hardware configuration and support of networks, security and operating systems. BioForm Medical, Inc. - San Mateo, CA (acquired by Merz Aesthetics, 2010) Director of Information Technology Systems 2008 - 2010

Developed the strategy, implemented and managed the companys IT global infrastructure and communications technology in support of operations at 3 locations and future growth plans in a regulatory environment Developed the roadmap for a world-class IT infrastructure necessary to support a publicly traded company with domestic and international operations. Rolled out systems and procedures for security, disaster recovery with redundancy, and performance where none existed previously. Eliminated costly and inefficient support of diverse computer equipment resulting from the absence of controls for equipment purchases. Introduced guidelines companywide to define equipment standards and centralize all purchases to create purchasing power and maximize use of IT staff resources. Renegotiated all service contracts resulting in a savings of $200k in first 3 months of 2008 Implemented an in-house conference calling system to replace costly provider charges resulting in a savings of $20,000 to $50,000 annually Provided equipment, software and configuration support for the simultaneous rollout of Microsoft CRM and QAD to meet company targets Created and documented all IT procedures in preparation for Sarbanes Oxley audit Consolidated Exchange, file system and domain controller into one global system including worldwide VPN to synchronize operations worldwide. Result is a significant impact on financial reporting, document control for regulatory purposes, sales tracking and IT support. Proactively initiated a Microsoft audit to ensure compliance and minimize company exposure; company now in compliance Deployed Kaseya helpdesk application globally to enable remote troubleshooting worldwide resulting in the elimination of the costly and inefficient process of shipping equipment to technicians when problems occurred Managed the helpdesk for maximum customer service and resolved all escalated issues; IT scored 97 out of 100 on 2009 employee satisfaction survey

Rudy Marrujo page 2 Migrated all servers including Blackberry into a virtual environment on blade servers for optimum efficiency and performance. Consolidated three locations into one data center (Domestic & International) o Implemented a global MPLS network for data and a disaster recovery fail over system to enhance performance of current operations as well as prepare for companys future growth plans o Worked with facility and vendors to install appropriate electrical power, backup generator and air-cooling Independent Consultant 2007 - 2008

Advised clients on comprehensive IT solutions including hardware, operating platforms, network and security.

Laserscope - San Jose, CA (acquired by American Medical Systems July, 2006) IT Supervisor

2005 - 2007

Introduced world-class IT infrastructure to support the companys global operations and aggressively implemented targeted processes to address compliance and cost savings for 3 locations Developed the strategy and implemented the companys first global network security system including Cisco equipment to monitor network and Internet security and implementation of RPC over Http to ensure secure email for remote users Created and documented policies and procedures for the IT Department under SOX guidelines resulting in company passing the 2005 and 2006 SOX audits Replaced all critical servers with new hardware and operating systems worldwide with NO down time Set up the IT infrastructure necessary to implement and rollout Oracle in the US, Paris and UK offices within 6 months Designed the companys first disaster preparedness plan. Oversaw the building of a server room to withstand a natural disaster and created a world-wide redundancy system. Negotiated optimal pricing for all IT related purchases including servers, desktops, laptops, network equipment, printers, software, telephony lines, cell phones and Blackberries resulting in a savings of $500k during a 2 year period Implemented Kaseya Helpdesk application to troubleshoot worldwide resulting in the elimination of numerous contractors previously used to support the operation Managed the transition of the Laserscope IT operation into the AMS IT environment as a result of the acquisition Designed Data Center to meet current requirements and future growth o Sourced all equipment required for data center and oversaw installation and integration of all equipment o Worked with vendors to install air cooling, wiring and UPS backup system o Negotiated contracts for maintenance monitoring of equipment Independent Consultant 2003 - 2005

Provided IT leadership for multiple clients. Comprehensive solutions included configuration and support of hardware, operating platforms, network and security.

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Knowledge Networks - Menlo Park, CA Director of IS Western Region

1999 - 2003

Managed IT support services for 5 locations while providing strategic direction on equipment, network security, telecommunications and license compliance for the entire company Managed the in-house Helpdesk for the Western Region; headed the project to research and implement outsourced Helpdesk to curb costs while providing 24/7 coverage Negotiated all purchases of company IT equipment resulting in a savings of $300k Developed the standards for all IT equipment company-wide to efficiently utilize IT resources and create purchasing leverage Managed the Microsoft audit of all licenses companywide; brought all 5 locations into compliance Professional Development
MCSE, CCNA & CCNP courses - Hello Computers, San Jose CA Microsoft Windows NT - DeAnza College Microsoft Network Essentials - DeAnza College Computer LAN Technician Specialist Program - Computer Training Academy, San Jose, CA CNE Preparation Course Computer Training Academy, San Jose, CA