1Clayton

J. Benjamin
Graduation: May 2015

4126 Iveyglen Avenue Orlando, FL 32826 (612) 205-6384 claytonbenjamin@knights.ucf.edu EDUCATION: University of Central Florida PhD Texts and Technologies Cumulative GPA: University of Minnesota Graduate School MS Scientific & Technical Communication Cumulative GPA: 3.83/4.0

Graduation: Dec 2010

University of Minnesota - Twin Cities Graduation: May 2006 College of Liberal Arts: School of Journalism and Mass Communication Bachelor of Arts - Double Major Journalism and Theater Cumulative GPA: 3.39/4.0 EDUCATIONAL INTEREST: My educational interest is in the intersection of postmodernism and digital rhetoric. I am interested in understanding and deconstructing hegemonic practices inherent with technology to encourage digital literacy, technology studies, and digital citizenship. On the technical side, I am interested in usability studies, human factors, simulation, and information design. SKILLS: Proficient in Microsoft Word, Power Point, Excel, and SharePoint; Adobe Dreamweaver, Photoshop, Flash, and Fireworks; Video Production; Final Cut Pro; AP style; Phone skills; Digital/SLR cameras; International travel (Guatemala, U.K., Holland, and Italy) RELATED COURSEWORK: Information Design: Theory and Practice 1 & 2, Introduction to Graduate Studies in Scientific and Technical Communication, Introduction to Human Factors, Research in Scientific and Technical Communication, Visual Communication, Usability, Video Production, Global Communication, Media Law, Human Computer Interaction, Teaching Online, Composition Pedagogy WORK EXPERIENCE: Instructor of Record Technical Communication September 2011 Current UCF Orlando, FL Taught two sections of 34 students each Created a syllabus and designed a course to the standards and specification of the department Participated in monthly graduate student teaching workshops to gain pedagogical knowledge Established assessments that effectively tested students knowledge of course material Engaged students by adding interactive elements, such as multimodal forms of communication, informative presentation, and group exercises. Technical Writer Intern May 2010 July 2010 Siemens Minnetonka MN Collaborated with SMEs and testers to draft and create user-friendly documentation Managed documentation process from drafts to customer acceptance Created visual layouts and graphics to accompany documentation Balanced multiple products to adhere to deliverable deadlines Standardized proposal documentation to be reusable/customizable per proposal Filed/managed prior technical documentation in printed library system Communication Intern January 2010 May 2010 Center for Transportation Studies University of Minnesota TC Edited newsletters, websites and reports for style, appearance and grammar (copyediting) Maintained multiple deadlines for different public relation deliverables Researched, interviewed for, and wrote story ideas related to transportation Designed e-news letters Worked as a team to meat publication deadlines and to keep websites updated Applied visuals to text Property Manager July 2009 January 2010 Simply Self Storage Vadnais Heights, MN Created and implemented marketing strategies (online/in person)

Collected and managed all account receivables Ordered, tracked, stocked and sold store inventory Followed up with customers to ensure top quality service Maintained the property by fixing lighting, cleaning storages, fixing door tracks Resolved customer issues by listening, offering solutions and following up Leasing Consultant Weidner Investment Homes Seattle, WA August 2008 - June 2009 Created effective advertisement by conducting thorough market research on the region Gained product knowledge on 335 different apartment units for accurate leasing Resolved tenant issues through conflict resolution Worked as a team to ensure goals and budgets were met General filing, follow up, phone skills, and copy skills Staff Intern/Reporter January 2006 May 2006 Press Publications White Bear Lake, MN Actively interviewed a variety of sources for news coverage Generated story ideas and proposed them to the editor Wrote pertinent stories to an audience through research on the publication market Consistently met deadlines through effective time management Published eight articles on topics including sports, human interest, city government and education Included art (photographs, graphs, pull-out boxes) with stories to increase visual appeal Wrote headlines and cut-lines to intrigue readers and successfully communicate stories OTHER EXPERIENCE:YMCA usability web-site testing through service learning project Collaborating with First Step Initiative to encourage fair pricing through information distribution via cellular phones Ethnographic research sponsored by Nokia Research in DES 5185: Human Factors Designing prototype online dashboard system for property managers with Simply Self Storage House of Representatives High School Page Program Scene, technical and costume design University of Minnesota Theater